diff --git a/enterprise/lib/captain/prompts/conversation_completion.liquid b/enterprise/lib/captain/prompts/conversation_completion.liquid
index f6f8cd58a..ed81039af 100644
--- a/enterprise/lib/captain/prompts/conversation_completion.liquid
+++ b/enterprise/lib/captain/prompts/conversation_completion.liquid
@@ -3,8 +3,6 @@ You are evaluating whether a customer support conversation is complete and can b
 The conversation may be in any language. Apply these criteria based on the intent and meaning of messages, regardless of language.
 
 A conversation is INCOMPLETE (keep open) if ANY of these apply:
-- The assistant suggested the customer try something or take an action — they may still be attempting it
-- The assistant directed the customer to an external resource, link, or contact — they may still be following up
 - The assistant asked a question or requested information that the customer hasn't provided
 - The customer asked a question that wasn't fully answered
 - The customer asked for something the assistant couldn't do — even if the assistant explained why, the customer's need is unmet