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feat: Include resolution time and waiting time in team & agent report export (#9296)

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This commit is contained in:
Shivam Mishra
2024-05-03 05:59:52 +05:30
committed by GitHub
parent 9e8a626598
commit b24626a65a
4 changed files with 21 additions and 7 deletions
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4
app/views/api/v2/accounts/reports/agents.csv.erb
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@@ -4,7 +4,9 @@
I18n.t('reports.agent_csv.agent_name'),
I18n.t('reports.agent_csv.conversations_count'),
I18n.t('reports.agent_csv.avg_first_response_time'),
I18n.t('reports.agent_csv.avg_resolution_time')
I18n.t('reports.agent_csv.avg_resolution_time'),
I18n.t('reports.agent_csv.avg_customer_waiting_time'),
I18n.t('reports.agent_csv.resolution_count')
]
%>
<%= CSVSafe.generate_line headers -%>

4
app/views/api/v2/accounts/reports/teams.csv.erb
View File

@@ -4,7 +4,9 @@
I18n.t('reports.team_csv.team_name'),
I18n.t('reports.team_csv.conversations_count'),
I18n.t('reports.team_csv.avg_first_response_time'),
I18n.t('reports.team_csv.avg_resolution_time')
I18n.t('reports.team_csv.avg_resolution_time'),
I18n.t('reports.team_csv.avg_customer_waiting_time'),
I18n.t('reports.team_csv.resolution_count')
]
%>
<%= CSVSafe.generate_line headers -%>