diff --git a/.rubocop.yml b/.rubocop.yml
index 9ea8ca106..fac44c67a 100644
--- a/.rubocop.yml
+++ b/.rubocop.yml
@@ -12,6 +12,8 @@ Layout/LineLength:
   Max: 150
 Metrics/ClassLength:
   Max: 125
+  Exclude:
+    - 'app/models/conversation.rb'
 RSpec/ExampleLength:
   Max: 25
 Style/Documentation:
diff --git a/app/controllers/api/v1/accounts/conversations_controller.rb b/app/controllers/api/v1/accounts/conversations_controller.rb
index 05eaa5861..8008217aa 100644
--- a/app/controllers/api/v1/accounts/conversations_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations_controller.rb
@@ -20,6 +20,11 @@ class Api::V1::Accounts::ConversationsController < Api::BaseController
 
   def show; end
 
+  def mute
+    @conversation.mute!
+    head :ok
+  end
+
   def toggle_status
     @status = @conversation.toggle_status
   end
diff --git a/app/javascript/dashboard/api/inbox/conversation.js b/app/javascript/dashboard/api/inbox/conversation.js
index 18ca9a60b..9a50ef1c8 100644
--- a/app/javascript/dashboard/api/inbox/conversation.js
+++ b/app/javascript/dashboard/api/inbox/conversation.js
@@ -39,6 +39,10 @@ class ConversationApi extends ApiClient {
       typing_status: status,
     });
   }
+
+  mute(conversationId) {
+    return axios.post(`${this.url}/${conversationId}/mute`);
+  }
 }
 
 export default new ConversationApi();
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index dab6c730f..eb7b2d354 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -15,6 +15,7 @@
       "UPDATE_ERROR": "Couldn't update labels, try again.",
       "TAG_PLACEHOLDER": "Add new label",
       "PLACEHOLDER": "Search or add a label"
-    }
+    },
+    "MUTE_CONTACT": "Mute Contact"
   }
 }
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
index 636862232..24ce51d2c 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
@@ -90,10 +90,14 @@
         icon="ion-clock"
       />
     </div>
+    <a v-show="!currentChat.muted" class="contact--mute" @click="mute">
+      {{ $t('CONTACT_PANEL.MUTE_CONTACT') }}
+    </a>
   </div>
 </template>
 
 <script>
+import { mapGetters } from 'vuex';
 import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
 import ContactConversations from './ContactConversations.vue';
 import ContactDetailsItem from './ContactDetailsItem.vue';
@@ -117,6 +121,9 @@ export default {
     },
   },
   computed: {
+    ...mapGetters({
+      currentChat: 'getSelectedChat',
+    }),
     currentConversationMetaData() {
       return this.$store.getters[
         'conversationMetadata/getConversationMetadata'
@@ -166,6 +173,9 @@ export default {
     onPanelToggle() {
       this.onToggle();
     },
+    mute() {
+      this.$store.dispatch('muteConversation', this.conversationId);
+    },
   },
 };
 </script>
@@ -248,4 +258,10 @@ export default {
     padding: 0.2rem;
   }
 }
+
+.contact--mute {
+  color: $alert-color;
+  display: block;
+  text-align: center;
+}
 </style>
diff --git a/app/javascript/dashboard/store/modules/conversations/actions.js b/app/javascript/dashboard/store/modules/conversations/actions.js
index b06312e0e..683e2a0f7 100644
--- a/app/javascript/dashboard/store/modules/conversations/actions.js
+++ b/app/javascript/dashboard/store/modules/conversations/actions.js
@@ -215,6 +215,15 @@ const actions = {
       // Handle error
     }
   },
+
+  muteConversation: async ({ commit }, conversationId) => {
+    try {
+      await ConversationApi.mute(conversationId);
+      commit(types.default.MUTE_CONVERSATION);
+    } catch (error) {
+      //
+    }
+  },
 };
 
 export default actions;
diff --git a/app/javascript/dashboard/store/modules/conversations/index.js b/app/javascript/dashboard/store/modules/conversations/index.js
index 9c9a0f22b..d016a55ef 100644
--- a/app/javascript/dashboard/store/modules/conversations/index.js
+++ b/app/javascript/dashboard/store/modules/conversations/index.js
@@ -10,6 +10,7 @@ const initialSelectedChat = {
   id: null,
   meta: {},
   status: null,
+  muted: false,
   seen: false,
   agentTyping: 'off',
   dataFetched: false,
@@ -116,6 +117,12 @@ const mutations = {
     _state.selectedChat.status = status;
   },
 
+  [types.default.MUTE_CONVERSATION](_state) {
+    const [chat] = getSelectedChatConversation(_state);
+    chat.muted = true;
+    _state.selectedChat.muted = true;
+  },
+
   [types.default.SEND_MESSAGE](_state, currentMessage) {
     const [chat] = getSelectedChatConversation(_state);
     const allMessagesExceptCurrent = (chat.messages || []).filter(
diff --git a/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js b/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
index 306b87bbb..7898822aa 100644
--- a/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js
@@ -21,4 +21,16 @@ describe('#actions', () => {
       expect(commit.mock.calls).toEqual([]);
     });
   });
+  describe('#muteConversation', () => {
+    it('sends correct actions if API is success', async () => {
+      axios.get.mockResolvedValue(null);
+      await actions.muteConversation({ commit }, 1);
+      expect(commit.mock.calls).toEqual([[types.default.MUTE_CONVERSATION]]);
+    });
+    it('sends correct actions if API is error', async () => {
+      axios.get.mockRejectedValue({ message: 'Incorrect header' });
+      await actions.getConversation({ commit });
+      expect(commit.mock.calls).toEqual([]);
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/mutation-types.js b/app/javascript/dashboard/store/mutation-types.js
index e6ee84775..d2df7aa7d 100755
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -22,6 +22,7 @@ export default {
   RESOLVE_CONVERSATION: 'RESOLVE_CONVERSATION',
   ADD_CONVERSATION: 'ADD_CONVERSATION',
   UPDATE_CONVERSATION: 'UPDATE_CONVERSATION',
+  MUTE_CONVERSATION: 'MUTE_CONVERSATION',
   SEND_MESSAGE: 'SEND_MESSAGE',
   ASSIGN_AGENT: 'ASSIGN_AGENT',
   SET_CHAT_META: 'SET_CHAT_META',
diff --git a/app/models/conversation.rb b/app/models/conversation.rb
index d72202a98..59e9a853f 100644
--- a/app/models/conversation.rb
+++ b/app/models/conversation.rb
@@ -74,6 +74,15 @@ class Conversation < ApplicationRecord
     save
   end
 
+  def mute!
+    resolved!
+    Redis::Alfred.setex(mute_key, 1, mute_period)
+  end
+
+  def muted?
+    !Redis::Alfred.get(mute_key).nil?
+  end
+
   def lock!
     update!(locked: true)
   end
@@ -184,4 +193,12 @@ class Conversation < ApplicationRecord
 
     messages.create(activity_message_params(content))
   end
+
+  def mute_key
+    format('CONVERSATION::%<id>d::MUTED', id: id)
+  end
+
+  def mute_period
+    6.hours
+  end
 end
diff --git a/app/models/message.rb b/app/models/message.rb
index 47ea8c425..696ae5a2b 100644
--- a/app/models/message.rb
+++ b/app/models/message.rb
@@ -141,7 +141,7 @@ class Message < ApplicationRecord
   end
 
   def reopen_conversation
-    conversation.open! if incoming? && conversation.resolved?
+    conversation.open! if incoming? && conversation.resolved? && !conversation.muted?
   end
 
   def execute_message_template_hooks
diff --git a/app/views/api/v1/conversations/partials/_conversation.json.jbuilder b/app/views/api/v1/conversations/partials/_conversation.json.jbuilder
index 4f511d3ba..148996898 100644
--- a/app/views/api/v1/conversations/partials/_conversation.json.jbuilder
+++ b/app/views/api/v1/conversations/partials/_conversation.json.jbuilder
@@ -17,6 +17,7 @@ end
 
 json.inbox_id conversation.inbox_id
 json.status conversation.status
+json.muted conversation.muted?
 json.timestamp conversation.messages.last.try(:created_at).try(:to_i)
 json.user_last_seen_at conversation.user_last_seen_at.to_i
 json.agent_last_seen_at conversation.agent_last_seen_at.to_i
diff --git a/config/routes.rb b/config/routes.rb
index efb621ffe..d2920ed00 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -48,6 +48,7 @@ Rails.application.routes.draw do
             resources :labels, only: [:create, :index]
           end
           member do
+            post :mute
             post :toggle_status
             post :toggle_typing_status
             post :update_last_seen
diff --git a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
index 525348d2d..49717b057 100644
--- a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
@@ -177,4 +177,30 @@ RSpec.describe 'Conversations API', type: :request do
       end
     end
   end
+
+  describe 'POST /api/v1/accounts/{account.id}/conversations/:id/mute' do
+    let(:conversation) { create(:conversation, account: account) }
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/mute"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated user' do
+      let(:agent) { create(:user, account: account, role: :agent) }
+
+      it 'mutes conversation' do
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/mute",
+             headers: agent.create_new_auth_token,
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(conversation.reload.resolved?).to eq(true)
+        expect(conversation.reload.muted?).to eq(true)
+      end
+    end
+  end
 end
diff --git a/spec/controllers/api/v1/widget/messages_controller_spec.rb b/spec/controllers/api/v1/widget/messages_controller_spec.rb
index 62c374295..e4983fa57 100644
--- a/spec/controllers/api/v1/widget/messages_controller_spec.rb
+++ b/spec/controllers/api/v1/widget/messages_controller_spec.rb
@@ -59,6 +59,19 @@ RSpec.describe '/api/v1/widget/messages', type: :request do
         expect(conversation.messages.last.attachments.first.file.present?).to eq(true)
         expect(conversation.messages.last.attachments.first.file_type).to eq('image')
       end
+
+      it 'does not reopen conversation when conversation is muted' do
+        conversation.mute!
+
+        message_params = { content: 'hello world', timestamp: Time.current }
+        post api_v1_widget_messages_url,
+             params: { website_token: web_widget.website_token, message: message_params },
+             headers: { 'X-Auth-Token' => token },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(conversation.reload.resolved?).to eq(true)
+      end
     end
   end
 
diff --git a/spec/models/conversation_spec.rb b/spec/models/conversation_spec.rb
index e69f8ea3c..73fb5800b 100644
--- a/spec/models/conversation_spec.rb
+++ b/spec/models/conversation_spec.rb
@@ -171,6 +171,37 @@ RSpec.describe Conversation, type: :model do
     end
   end
 
+  describe '#mute!' do
+    subject(:mute!) { conversation.mute! }
+
+    let(:conversation) { create(:conversation) }
+
+    it 'marks conversation as resolved' do
+      mute!
+      expect(conversation.reload.resolved?).to eq(true)
+    end
+
+    it 'marks conversation as muted in redis' do
+      mute!
+      expect(Redis::Alfred.get(conversation.send(:mute_key))).not_to eq(nil)
+    end
+  end
+
+  describe '#muted?' do
+    subject(:muted?) { conversation.muted? }
+
+    let(:conversation) { create(:conversation) }
+
+    it 'return true if conversation is muted' do
+      conversation.mute!
+      expect(muted?).to eq(true)
+    end
+
+    it 'returns false if conversation is not muted' do
+      expect(muted?).to eq(false)
+    end
+  end
+
   describe 'unread_messages' do
     subject(:unread_messages) { conversation.unread_messages }