diff --git a/app/controllers/api/v1/widget/base_controller.rb b/app/controllers/api/v1/widget/base_controller.rb
index 67132869d..646d70acf 100644
--- a/app/controllers/api/v1/widget/base_controller.rb
+++ b/app/controllers/api/v1/widget/base_controller.rb
@@ -71,7 +71,7 @@ class Api::V1::Widget::BaseController < ApplicationController
   end
 
   def contact_email
-    permitted_params[:contact][:email].downcase if permitted_params[:contact].present?
+    permitted_params.dig(:contact, :email)&.downcase
   end
 
   def contact_name
@@ -79,7 +79,7 @@ class Api::V1::Widget::BaseController < ApplicationController
   end
 
   def contact_phone_number
-    params[:contact][:phone_number]
+    permitted_params.dig(:contact, :phone_number)
   end
 
   def browser_params
diff --git a/app/controllers/api/v1/widget/conversations_controller.rb b/app/controllers/api/v1/widget/conversations_controller.rb
index ef2422bef..cfe107ac6 100644
--- a/app/controllers/api/v1/widget/conversations_controller.rb
+++ b/app/controllers/api/v1/widget/conversations_controller.rb
@@ -69,7 +69,8 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def permitted_params
-    params.permit(:id, :typing_status, :website_token, :email, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id],
+    params.permit(:id, :typing_status, :website_token, :email, contact: [:name, :email, :phone_number],
+                                                               message: [:content, :referer_url, :timestamp, :echo_id],
                                                                custom_attributes: {})
   end
 end
diff --git a/app/services/message_templates/hook_execution_service.rb b/app/services/message_templates/hook_execution_service.rb
index bed23b2f8..5bffb881b 100644
--- a/app/services/message_templates/hook_execution_service.rb
+++ b/app/services/message_templates/hook_execution_service.rb
@@ -46,7 +46,7 @@ class MessageTemplates::HookExecutionService
 
   # TODO: we should be able to reduce this logic once we have a toggle for email collect messages
   def should_send_email_collect?
-    !contact_has_email? && inbox.web_widget? && !inbox.channel.pre_chat_form_enabled? && !email_collect_was_sent?
+    !contact_has_email? && inbox.web_widget? && !email_collect_was_sent?
   end
 
   def contact_has_email?
diff --git a/spec/controllers/api/v1/widget/messages_controller_spec.rb b/spec/controllers/api/v1/widget/messages_controller_spec.rb
index 208327c74..fe6dd19e4 100644
--- a/spec/controllers/api/v1/widget/messages_controller_spec.rb
+++ b/spec/controllers/api/v1/widget/messages_controller_spec.rb
@@ -150,7 +150,7 @@ RSpec.describe '/api/v1/widget/messages', type: :request do
             headers: { 'X-Auth-Token' => token },
             as: :json
 
-        expect(response).to have_http_status(:internal_server_error)
+        expect(response).to have_http_status(:success)
       end
     end
 
diff --git a/spec/services/message_templates/hook_execution_service_spec.rb b/spec/services/message_templates/hook_execution_service_spec.rb
index a71a393e5..b8255d903 100644
--- a/spec/services/message_templates/hook_execution_service_spec.rb
+++ b/spec/services/message_templates/hook_execution_service_spec.rb
@@ -62,20 +62,6 @@ describe ::MessageTemplates::HookExecutionService do
       expect(email_collect_service).to have_received(:perform)
     end
 
-    it 'doesnot calls ::MessageTemplates::Template::EmailCollect when prechat form is enabled' do
-      contact = create(:contact, email: nil)
-      conversation = create(:conversation, contact: contact)
-
-      # ensure prechat form is enabled
-      conversation.inbox.channel.update(pre_chat_form_enabled: true)
-      allow(::MessageTemplates::Template::EmailCollect).to receive(:new).and_return(true)
-
-      # described class gets called in message after commit
-      message = create(:message, conversation: conversation)
-
-      expect(::MessageTemplates::Template::EmailCollect).not_to have_received(:new).with(conversation: message.conversation)
-    end
-
     it 'doesnot calls ::MessageTemplates::Template::EmailCollect on campaign conversations' do
       contact = create(:contact, email: nil)
       conversation = create(:conversation, contact: contact, campaign: create(:campaign))