feat: Ability to lock to single conversation (#5881)
Adds the ability to lock conversation to a single thread for Whatsapp and Sms Inboxes when using outbound messages. demo: https://www.loom.com/share/c9e1e563c8914837a4139dfdd2503fef fixes: #4975 Co-authored-by: Nithin David <1277421+nithindavid@users.noreply.github.com>
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@@ -388,6 +388,10 @@
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"ENABLED": "Enabled",
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"DISABLED": "Disabled"
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},
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"LOCK_TO_SINGLE_CONVERSATION": {
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"ENABLED": "Enabled",
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"DISABLED": "Disabled"
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},
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"ENABLE_HMAC": {
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"LABEL": "Enable"
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}
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@@ -441,6 +445,8 @@
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"ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
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"ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
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"ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
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"LOCK_TO_SINGLE_CONVERSATION": "Lock to single conversation",
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"LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Enable or disable multiple conversations for the same contact in this inbox",
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"INBOX_UPDATE_TITLE": "Inbox Settings",
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"INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
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"AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",
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