diff --git a/db/migrate/20240319062553_create_sla_events.rb b/db/migrate/20240319062553_create_sla_events.rb
new file mode 100644
index 000000000..a6f1a5de2
--- /dev/null
+++ b/db/migrate/20240319062553_create_sla_events.rb
@@ -0,0 +1,16 @@
+class CreateSlaEvents < ActiveRecord::Migration[7.0]
+  def change
+    create_table :sla_events do |t|
+      t.references :applied_sla, null: false
+      t.references :conversation, null: false
+      t.references :account, null: false
+      t.references :sla_policy, null: false
+      t.references :inbox, null: false
+
+      t.integer :event_type
+      t.jsonb :meta, default: {}
+
+      t.timestamps
+    end
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index d0499cb7b..498ad13d3 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.0].define(version: 2024_03_06_201954) do
+ActiveRecord::Schema[7.0].define(version: 2024_03_19_062553) do
   # These are extensions that must be enabled in order to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"
@@ -842,6 +842,23 @@ ActiveRecord::Schema[7.0].define(version: 2024_03_06_201954) do
     t.index ["user_id"], name: "index_reporting_events_on_user_id"
   end
 
+  create_table "sla_events", force: :cascade do |t|
+    t.bigint "applied_sla_id", null: false
+    t.bigint "conversation_id", null: false
+    t.bigint "account_id", null: false
+    t.bigint "sla_policy_id", null: false
+    t.bigint "inbox_id", null: false
+    t.integer "event_type"
+    t.jsonb "meta", default: {}
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.index ["account_id"], name: "index_sla_events_on_account_id"
+    t.index ["applied_sla_id"], name: "index_sla_events_on_applied_sla_id"
+    t.index ["conversation_id"], name: "index_sla_events_on_conversation_id"
+    t.index ["inbox_id"], name: "index_sla_events_on_inbox_id"
+    t.index ["sla_policy_id"], name: "index_sla_events_on_sla_policy_id"
+  end
+
   create_table "sla_policies", force: :cascade do |t|
     t.string "name", null: false
     t.float "first_response_time_threshold"
diff --git a/enterprise/app/models/applied_sla.rb b/enterprise/app/models/applied_sla.rb
index 48fd852e4..c2dde8377 100644
--- a/enterprise/app/models/applied_sla.rb
+++ b/enterprise/app/models/applied_sla.rb
@@ -22,6 +22,8 @@ class AppliedSla < ApplicationRecord
   belongs_to :sla_policy
   belongs_to :conversation
 
+  has_many :sla_events, dependent: :destroy
+
   validates :account_id, uniqueness: { scope: %i[sla_policy_id conversation_id] }
   before_validation :ensure_account_id
 
diff --git a/enterprise/app/models/sla_event.rb b/enterprise/app/models/sla_event.rb
new file mode 100644
index 000000000..28f709346
--- /dev/null
+++ b/enterprise/app/models/sla_event.rb
@@ -0,0 +1,52 @@
+# == Schema Information
+#
+# Table name: sla_events
+#
+#  id              :bigint           not null, primary key
+#  event_type      :integer
+#  meta            :jsonb
+#  created_at      :datetime         not null
+#  updated_at      :datetime         not null
+#  account_id      :bigint           not null
+#  applied_sla_id  :bigint           not null
+#  conversation_id :bigint           not null
+#  inbox_id        :bigint           not null
+#  sla_policy_id   :bigint           not null
+#
+# Indexes
+#
+#  index_sla_events_on_account_id       (account_id)
+#  index_sla_events_on_applied_sla_id   (applied_sla_id)
+#  index_sla_events_on_conversation_id  (conversation_id)
+#  index_sla_events_on_inbox_id         (inbox_id)
+#  index_sla_events_on_sla_policy_id    (sla_policy_id)
+#
+class SlaEvent < ApplicationRecord
+  belongs_to :account
+  belongs_to :inbox
+  belongs_to :conversation
+  belongs_to :sla_policy
+  belongs_to :applied_sla
+
+  enum event_type: { frt: 0, nrt: 1, rt: 2 }
+
+  before_validation :ensure_applied_sla_id, :ensure_account_id, :ensure_inbox_id, :ensure_sla_policy_id
+
+  private
+
+  def ensure_applied_sla_id
+    self.applied_sla_id ||= AppliedSla.find_by(conversation_id: conversation_id)&.last&.id
+  end
+
+  def ensure_account_id
+    self.account_id ||= conversation&.account_id
+  end
+
+  def ensure_inbox_id
+    self.inbox_id ||= conversation&.inbox_id
+  end
+
+  def ensure_sla_policy_id
+    self.sla_policy_id ||= applied_sla&.sla_policy_id
+  end
+end
diff --git a/spec/enterprise/models/sla_event_spec.rb b/spec/enterprise/models/sla_event_spec.rb
new file mode 100644
index 000000000..862b22e6c
--- /dev/null
+++ b/spec/enterprise/models/sla_event_spec.rb
@@ -0,0 +1,28 @@
+require 'rails_helper'
+
+RSpec.describe SlaEvent, type: :model do
+  describe 'associations' do
+    it { is_expected.to belong_to(:applied_sla) }
+    it { is_expected.to belong_to(:conversation) }
+    it { is_expected.to belong_to(:account) }
+    it { is_expected.to belong_to(:sla_policy) }
+    it { is_expected.to belong_to(:inbox) }
+  end
+
+  describe 'validates_factory' do
+    it 'creates valid sla event object' do
+      sla_event = create(:sla_event)
+      expect(sla_event.event_type).to eq 'frt'
+    end
+  end
+
+  describe 'backfilling ids' do
+    it 'automatically backfills account_id, inbox_id, and sla_id upon creation' do
+      sla_event = create(:sla_event)
+
+      expect(sla_event.account_id).to eq sla_event.conversation.account_id
+      expect(sla_event.inbox_id).to eq sla_event.conversation.inbox_id
+      expect(sla_event.sla_policy_id).to eq sla_event.applied_sla.sla_policy_id
+    end
+  end
+end
diff --git a/spec/factories/sla_events.rb b/spec/factories/sla_events.rb
new file mode 100644
index 000000000..12be18ede
--- /dev/null
+++ b/spec/factories/sla_events.rb
@@ -0,0 +1,10 @@
+FactoryBot.define do
+  factory :sla_event do
+    applied_sla
+    conversation
+    event_type { 'frt' }
+    account { conversation.account }
+    inbox { conversation.inbox }
+    sla_policy { applied_sla.sla_policy }
+  end
+end