fix: add explicit remove assignment actions to macros and automations (#12172)
This updates macros and automations so agents can explicitly remove assigned agents or teams, while keeping the existing `Assign -> None` flow working for backward compatibility. Fixes: #7551 Closes: #7551 ## Why The original macro change exposed unassignment only through `Assign -> None`, which made macros behave differently from automations and left the explicit remove actions inconsistent across the product. This keeps the lower-risk compatibility path and adds the explicit remove actions requested in review. ## What this change does - Adds `Remove Assigned Agent` and `Remove Assigned Team` as explicit actions in macros. - Adds the same explicit remove actions in automations. - Keeps `Assign Agent -> None` and `Assign Team -> None` working for existing behavior and stored payloads. - Preserves backward compatibility for existing macro and automation execution payloads. - Downmerges the latest `develop` and resolves the conflicts while keeping both the new remove actions and current `develop` behavior. ## Validation - Verified both remove actions are available and selectable in the macro editor. - Verified both remove actions are available and selectable in the automation builder. - Applied a disposable macro with `Remove Assigned Agent` and `Remove Assigned Team` on a real conversation and confirmed both fields were cleared. - Applied a disposable macro with `Assign Agent -> None` and `Assign Team -> None` on a real conversation and confirmed both fields were still cleared.
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@@ -112,4 +112,15 @@ describe ActionService do
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end
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end
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end
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describe '#remove_assigned_agent' do
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let(:conversation) { create(:conversation, :with_assignee, account: account) }
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let(:action_service) { described_class.new(conversation) }
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it 'unassigns the conversation' do
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expect(conversation.reload.assignee).to be_present
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action_service.remove_assigned_agent(nil)
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expect(conversation.reload.assignee).to be_nil
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end
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end
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end
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