fix: add explicit remove assignment actions to macros and automations (#12172)
This updates macros and automations so agents can explicitly remove assigned agents or teams, while keeping the existing `Assign -> None` flow working for backward compatibility. Fixes: #7551 Closes: #7551 ## Why The original macro change exposed unassignment only through `Assign -> None`, which made macros behave differently from automations and left the explicit remove actions inconsistent across the product. This keeps the lower-risk compatibility path and adds the explicit remove actions requested in review. ## What this change does - Adds `Remove Assigned Agent` and `Remove Assigned Team` as explicit actions in macros. - Adds the same explicit remove actions in automations. - Keeps `Assign Agent -> None` and `Assign Team -> None` working for existing behavior and stored payloads. - Preserves backward compatibility for existing macro and automation execution payloads. - Downmerges the latest `develop` and resolves the conflicts while keeping both the new remove actions and current `develop` behavior. ## Validation - Verified both remove actions are available and selectable in the macro editor. - Verified both remove actions are available and selectable in the automation builder. - Applied a disposable macro with `Remove Assigned Agent` and `Remove Assigned Team` on a real conversation and confirmed both fields were cleared. - Applied a disposable macro with `Assign Agent -> None` and `Assign Team -> None` on a real conversation and confirmed both fields were still cleared.
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@@ -140,6 +140,8 @@
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"ACTIONS": {
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"ASSIGN_AGENT": "Assign to Agent",
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"ASSIGN_TEAM": "Assign a Team",
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"REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
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"REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
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"ADD_LABEL": "Add a Label",
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"REMOVE_LABEL": "Remove a Label",
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"SEND_EMAIL_TO_TEAM": "Send an Email to Team",
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@@ -93,6 +93,7 @@
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"ASSIGN_AGENT": "Assign an Agent",
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"ADD_LABEL": "Add a Label",
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"REMOVE_LABEL": "Remove a Label",
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"REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
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"REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
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"SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
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"MUTE_CONVERSATION": "Mute Conversation",
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