feat: Ability to block contacts permanently (#8922)

Co-authored-by: Pranav <pranav@chatwoot.com>

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -148,7 +148,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :identifier, :email, :phone_number, :avatar, :avatar_url, additional_attributes: {}, custom_attributes: {})
+    params.permit(:name, :identifier, :email, :phone_number, :avatar, :blocked, :avatar_url, additional_attributes: {}, custom_attributes: {})
   end
 
   def contact_custom_attributes

app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js

@@ -78,7 +78,7 @@ describe('MoveActions', () => {
 
       expect(window.bus.$emit).toBeCalledWith(
         'newToastMessage',
-        'This conversation is muted for 6 hours',
+        'This contact is blocked successfully. You will not be notified of any future conversations.',
         undefined
       );
     });
@@ -104,7 +104,7 @@ describe('MoveActions', () => {
 
       expect(window.bus.$emit).toBeCalledWith(
         'newToastMessage',
-        'This conversation is unmuted',
+        'This contact is unblocked successfully.',
         undefined
       );
     });

app/javascript/dashboard/i18n/locale/en/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Merge contact",
     "CONTACT_ACTIONS": "Contact actions",
-    "MUTE_CONTACT": "Mute Conversation",
-    "UNMUTE_CONTACT": "Unmute Conversation",
-    "MUTED_SUCCESS": "This conversation is muted for 6 hours",
-    "UNMUTED_SUCCESS": "This conversation is unmuted",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Send Transcript",
     "EDIT_LABEL": "Edit",
     "SIDEBAR_SECTIONS": {

app/models/concerns/conversation_mute_helpers.rb

@@ -3,26 +3,16 @@ module ConversationMuteHelpers
 
   def mute!
     resolved!
-    Redis::Alfred.setex(mute_key, 1, mute_period)
+    contact.update(blocked: true)
     create_muted_message
   end
 
   def unmute!
-    Redis::Alfred.delete(mute_key)
+    contact.update(blocked: false)
     create_unmuted_message
   end
 
   def muted?
-    Redis::Alfred.get(mute_key).present?
-  end
-
-  private
-
-  def mute_key
-    format(Redis::RedisKeys::CONVERSATION_MUTE_KEY, id: id)
-  end
-
-  def mute_period
-    6.hours
+    contact.blocked?
   end
 end

app/models/contact.rb

@@ -6,6 +6,7 @@
 #
 #  id                    :integer          not null, primary key
 #  additional_attributes :jsonb
+#  blocked               :boolean          default(FALSE), not null
 #  contact_type          :integer          default("visitor")
 #  country_code          :string           default("")
 #  custom_attributes     :jsonb
@@ -24,6 +25,7 @@
 # Indexes
 #
 #  index_contacts_on_account_id                          (account_id)
+#  index_contacts_on_blocked                             (blocked)
 #  index_contacts_on_lower_email_account_id              (lower((email)::text), account_id)
 #  index_contacts_on_name_email_phone_number_identifier  (name,email,phone_number,identifier) USING gin
 #  index_contacts_on_nonempty_fields                     (account_id,email,phone_number,identifier) WHERE (((email)::text <> ''::text) OR ((phone_number)::text <> ''::text) OR ((identifier)::text <> ''::text))

app/models/conversation.rb

@@ -61,6 +61,7 @@ class Conversation < ApplicationRecord
 
   validates :account_id, presence: true
   validates :inbox_id, presence: true
+  validates :contact_id, presence: true
   before_validation :validate_additional_attributes
   validates :additional_attributes, jsonb_attributes_length: true
   validates :custom_attributes, jsonb_attributes_length: true
@@ -103,7 +104,7 @@ class Conversation < ApplicationRecord
   has_many :attachments, through: :messages
 
   before_save :ensure_snooze_until_reset
-  before_create :mark_conversation_pending_if_bot
+  before_create :determine_conversation_status
   before_create :ensure_waiting_since
 
   after_update_commit :execute_after_update_commit_callbacks
@@ -226,7 +227,9 @@ class Conversation < ApplicationRecord
     self.additional_attributes = {} unless additional_attributes.is_a?(Hash)
   end
 
-  def mark_conversation_pending_if_bot
+  def determine_conversation_status
+    self.status = :resolved and return if contact.blocked?
+
     # Message template hooks aren't executed for conversations from campaigns
     # So making these conversations open for agent visibility
     return if campaign.present?