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fix: missing metrics and labels from label summary (#11718)

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This commit is contained in:
Shivam Mishra
2025-06-12 17:58:56 +05:30
committed by GitHub
parent 6baca40597
commit ac3bce3932
4 changed files with 10 additions and 4 deletions
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6
app/builders/v2/reports/label_summary_builder.rb
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@@ -31,7 +31,7 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
resolved_counts: fetch_resolved_counts(conversation_filter),
resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
reply_metrics: fetch_metrics(conversation_filter, 'reply', use_business_hours)
reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
}
end
@@ -63,7 +63,9 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
end
def fetch_resolved_counts(conversation_filter)
fetch_counts(conversation_filter.merge(status: :resolved))
# since the base query is ActsAsTaggableOn,
# the status :resolved won't automatically be converted to integer status
fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
end
def fetch_counts(conversation_filter)

4
app/views/api/v2/accounts/reports/labels.csv.erb
View File

@@ -4,7 +4,9 @@
I18n.t('reports.label_csv.label_title'),
I18n.t('reports.label_csv.conversations_count'),
I18n.t('reports.label_csv.avg_first_response_time'),
I18n.t('reports.label_csv.avg_resolution_time')
I18n.t('reports.label_csv.avg_resolution_time'),
I18n.t('reports.label_csv.avg_reply_time'),
I18n.t('reports.label_csv.resolution_count'),
]
%>
<%= CSVSafe.generate_line headers -%>