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feat: add push notification when SLA missed (#9078)

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* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
This commit is contained in:
Vishnu Narayanan
2024-03-11 21:49:41 +05:30
committed by GitHub
parent 0685e04aae
commit aaf70cf1cf
7 changed files with 114 additions and 19 deletions
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config/locales/en.yml
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@@ -122,6 +122,9 @@ en:
conversation_assignment: "A conversation (#%{display_id}) has been assigned to you"
assigned_conversation_new_message: "A new message is created in conversation (#%{display_id})"
conversation_mention: "You have been mentioned in conversation (#%{display_id})"
sla_missed_first_response: "SLA target first response missed for conversation (#%{display_id})"
sla_missed_next_response: "SLA target next response missed for conversation (#%{display_id})"
sla_missed_resolution: "SLA target resolution missed for conversation (#%{display_id})"
attachment: "Attachment"
no_content: "No content"
conversations: