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feat: add push notification when SLA missed (#9078)

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* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
This commit is contained in:
Vishnu Narayanan
2024-03-11 21:49:41 +05:30
committed by GitHub
parent 0685e04aae
commit aaf70cf1cf
7 changed files with 114 additions and 19 deletions
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38
app/models/notification.rb
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@@ -39,7 +39,10 @@ class Notification < ApplicationRecord
conversation_assignment: 2,
assigned_conversation_new_message: 3,
conversation_mention: 4,
participating_conversation_new_message: 5
participating_conversation_new_message: 5,
sla_missed_first_response: 6,
sla_missed_next_response: 7,
sla_missed_resolution: 8
}.freeze
enum notification_type: NOTIFICATION_TYPES
@@ -86,21 +89,32 @@ class Notification < ApplicationRecord
}
end
# TODO: move to a data presenter
# rubocop:disable Metrics/MethodLength
def push_message_title
case notification_type
when 'conversation_creation'
I18n.t('notifications.notification_title.conversation_creation', display_id: conversation.display_id, inbox_name: primary_actor.inbox.name)
when 'conversation_assignment'
I18n.t('notifications.notification_title.conversation_assignment', display_id: conversation.display_id)
when 'assigned_conversation_new_message', 'participating_conversation_new_message'
I18n.t('notifications.notification_title.assigned_conversation_new_message', display_id: conversation.display_id)
when 'conversation_mention'
I18n.t('notifications.notification_title.conversation_mention', display_id: conversation.display_id)
notification_title_map = {
'conversation_creation' => 'notifications.notification_title.conversation_creation',
'conversation_assignment' => 'notifications.notification_title.conversation_assignment',
'assigned_conversation_new_message' => 'notifications.notification_title.assigned_conversation_new_message',
'participating_conversation_new_message' => 'notifications.notification_title.assigned_conversation_new_message',
'conversation_mention' => 'notifications.notification_title.conversation_mention',
'sla_missed_first_response' => 'notifications.notification_title.sla_missed_first_response',
'sla_missed_next_response' => 'notifications.notification_title.sla_missed_next_response',
'sla_missed_resolution' => 'notifications.notification_title.sla_missed_resolution'
}
i18n_key = notification_title_map[notification_type]
return '' unless i18n_key
if notification_type == 'conversation_creation'
I18n.t(i18n_key, display_id: conversation.display_id, inbox_name: primary_actor.inbox.name)
elsif %w[conversation_assignment assigned_conversation_new_message participating_conversation_new_message
conversation_mention].include?(notification_type)
I18n.t(i18n_key, display_id: conversation.display_id)
else
''
I18n.t(i18n_key, display_id: primary_actor.display_id)
end
end
# rubocop:enable Metrics/MethodLength
def push_message_body
case notification_type