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feat: add push notification when SLA missed (#9078)

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* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
This commit is contained in:
Vishnu Narayanan
2024-03-11 21:49:41 +05:30
committed by GitHub
parent 0685e04aae
commit aaf70cf1cf
7 changed files with 114 additions and 19 deletions
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5
app/javascript/dashboard/i18n/locale/en/generalSettings.json
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@@ -87,7 +87,10 @@
"conversation_assignment": "Conversation Assigned",
"assigned_conversation_new_message": "New Message",
"participating_conversation_new_message": "New Message",
"conversation_mention": "Mention"
"conversation_mention": "Mention",
"sla_missed_first_response": "SLA Missed",
"sla_missed_next_response": "SLA Missed",
"sla_missed_resolution": "SLA Missed"
}
},
"NETWORK": {

5
app/javascript/dashboard/i18n/locale/en/inbox.json
View File

@@ -22,7 +22,10 @@
"CONVERSATION_CREATION": "New conversation created",
"CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
"SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
"SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
"SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
},
"MENU_ITEM": {
"MARK_AS_READ": "Mark as read",