feat: Add force legacy auto-resolve flag (#13804)

# Pull Request Template

## Description

Add account setting and store_accessor for
`captain_force_legacy_auto_resolve`.
Enterprise job now skips LLM evaluation when this flag is true and falls
back to legacy time-based resolution. Add spec to cover the fallback.


## Type of change

We recently rolled out Captain deciding if a conversation is resolved or
not. While it is an improvement for majority of customers, some still
prefer the old way of auto-resolving based on inactivity. This PR adds a
check.

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.

legacy_auto_resolve = true

<img width="1282" height="848" alt="CleanShot 2026-03-13 at 19 55 55@2x"
src="https://github.com/user-attachments/assets/dfdcc5d5-6d21-462b-87a6-a5e1b1290a8b"
/>


legacy_auto_resolve = false
<img width="1268" height="864" alt="CleanShot 2026-03-13 at 20 00 50@2x"
src="https://github.com/user-attachments/assets/f4719ec6-922a-4c3b-bc45-7b29eaced565"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

enterprise/app/jobs/captain/inbox_pending_conversations_resolution_job.rb

@@ -5,9 +5,9 @@ class Captain::InboxPendingConversationsResolutionJob < ApplicationJob
   queue_as :low
 
   def perform(inbox)
-    return if inbox.account.captain_disable_auto_resolve
+    return if inbox.account.captain_auto_resolve_disabled?
 
-    if inbox.account.feature_enabled?('captain_tasks')
+    if evaluate_conversation_completion?(inbox.account)
       perform_with_evaluation(inbox)
     else
       perform_time_based(inbox)
@@ -18,6 +18,10 @@ class Captain::InboxPendingConversationsResolutionJob < ApplicationJob
 
   private
 
+  def evaluate_conversation_completion?(account)
+    account.feature_enabled?('captain_tasks') && account.captain_auto_resolve_evaluated?
+  end
+
   def perform_time_based(inbox)
     Current.executed_by = inbox.captain_assistant
 

enterprise/app/jobs/enterprise/account/conversations_resolution_scheduler_job.rb

@@ -12,7 +12,7 @@ module Enterprise::Account::ConversationsResolutionSchedulerJob
       inbox = captain_inbox.inbox
 
       next if inbox.email?
-      next if inbox.account.captain_disable_auto_resolve
+      next if inbox.account.captain_auto_resolve_disabled?
 
       Captain::InboxPendingConversationsResolutionJob.perform_later(
         inbox

enterprise/lib/captain/tools/resolve_conversation_tool.rb

@@ -6,7 +6,7 @@ class Captain::Tools::ResolveConversationTool < Captain::Tools::BasePublicTool
     conversation = find_conversation(tool_context.state)
     return 'Conversation not found' unless conversation
     return "Conversation ##{conversation.display_id} is already resolved" if conversation.resolved?
-    return 'Auto-resolve is disabled for this account' if conversation.account.captain_disable_auto_resolve
+    return 'Auto-resolve is disabled for this account' if conversation.account.captain_auto_resolve_disabled?
 
     log_tool_usage('resolve_conversation', { conversation_id: conversation.id, reason: reason })