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chore: Change the conversation bot status to pending (#2677)

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fixes: #2649
This commit is contained in:
Sojan Jose
2021-07-21 22:02:43 +05:30
committed by GitHub
parent a0886d37bc
commit a7ca55c080
22 changed files with 87 additions and 54 deletions
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11
app/models/conversation.rb
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@@ -45,7 +45,7 @@ class Conversation < ApplicationRecord
validates :inbox_id, presence: true
before_validation :validate_additional_attributes
enum status: { open: 0, resolved: 1, bot: 2 }
enum status: { open: 0, resolved: 1, pending: 2 }
scope :latest, -> { order(last_activity_at: :desc) }
scope :unassigned, -> { where(assignee_id: nil) }
@@ -64,7 +64,7 @@ class Conversation < ApplicationRecord
has_one :csat_survey_response, dependent: :destroy
has_many :notifications, as: :primary_actor, dependent: :destroy
before_create :set_bot_conversation
before_create :mark_conversation_pending_if_bot
# wanted to change this to after_update commit. But it ended up creating a loop
# reinvestigate in future and identity the implications
@@ -91,7 +91,7 @@ class Conversation < ApplicationRecord
def toggle_status
# FIXME: implement state machine with aasm
self.status = open? ? :resolved : :open
self.status = :open if bot?
self.status = :open if pending?
save
end
@@ -144,8 +144,9 @@ class Conversation < ApplicationRecord
self.additional_attributes = {} unless additional_attributes.is_a?(Hash)
end
def set_bot_conversation
self.status = :bot if inbox.agent_bot_inbox&.active? || inbox.hooks.pluck(:app_id).include?('dialogflow')
def mark_conversation_pending_if_bot
# TODO: make this an inbox config instead of assuming bot conversations should start as pending
self.status = :pending if inbox.agent_bot_inbox&.active? || inbox.hooks.pluck(:app_id).include?('dialogflow')
end
def notify_conversation_creation