diff --git a/app/models/concerns/auto_assignment_handler.rb b/app/models/concerns/auto_assignment_handler.rb
index dca154842..6be7a8d85 100644
--- a/app/models/concerns/auto_assignment_handler.rb
+++ b/app/models/concerns/auto_assignment_handler.rb
@@ -9,9 +9,9 @@ module AutoAssignmentHandler
   private
 
   def run_auto_assignment
-    # Round robin kicks in on conversation create & update
-    # run it only when conversation status changes to open
-    return unless conversation_status_changed_to_open?
+    # Assignment V2: Also trigger assignment when conversation is resolved or snoozed,
+    # bypassing the open-only condition so the AssignmentJob can redistribute capacity.
+    return unless conversation_status_changed_to_open? || conversation_status_changed_to_resolved_or_snoozed?
     return unless should_run_auto_assignment?
 
     if inbox.auto_assignment_v2_enabled?
@@ -25,6 +25,10 @@ module AutoAssignmentHandler
     end
   end
 
+  def conversation_status_changed_to_resolved_or_snoozed?
+    inbox.auto_assignment_v2_enabled? && saved_change_to_status? && (resolved? || snoozed?)
+  end
+
   def team_member_ids_with_capacity
     return [] if team.blank? || team.allow_auto_assign.blank?
 
@@ -33,6 +37,9 @@ module AutoAssignmentHandler
 
   def should_run_auto_assignment?
     return false unless inbox.enable_auto_assignment?
+    # Assignment V2: Resolved/snoozed conversations still have an assignee, so bypass the
+    # assignee-blank check below. The AssignmentJob needs to run to rebalance assignments.
+    return true if conversation_status_changed_to_resolved_or_snoozed?
 
     # run only if assignee is blank or doesn't have access to inbox
     assignee.blank? || inbox.members.exclude?(assignee)