diff --git a/app/builders/messages/outgoing/normal_builder.rb b/app/builders/messages/outgoing/normal_builder.rb
index 5969a97c5..5d64608a3 100644
--- a/app/builders/messages/outgoing/normal_builder.rb
+++ b/app/builders/messages/outgoing/normal_builder.rb
@@ -22,7 +22,7 @@ class Messages::Outgoing::NormalBuilder
       message_type: :outgoing,
       content: @content,
       private: @private,
-      user_id: @user.id,
+      user_id: @user&.id,
       source_id: @fb_id
     }
   end
diff --git a/app/controllers/api/base_controller.rb b/app/controllers/api/base_controller.rb
index 097a40dab..d512eeabf 100644
--- a/app/controllers/api/base_controller.rb
+++ b/app/controllers/api/base_controller.rb
@@ -1,9 +1,16 @@
 class Api::BaseController < ApplicationController
+  include AccessTokenAuthHelper
   respond_to :json
-  before_action :authenticate_user!
+  before_action :authenticate_access_token!, if: :authenticate_by_access_token?
+  before_action :validate_bot_access_token!, if: :authenticate_by_access_token?
+  before_action :authenticate_user!, unless: :authenticate_by_access_token?
 
   private
 
+  def authenticate_by_access_token?
+    request.headers[:api_access_token].present?
+  end
+
   def set_conversation
     @conversation ||= current_account.conversations.find_by(display_id: params[:conversation_id])
   end
diff --git a/app/controllers/api/v1/widget/inboxes_controller.rb b/app/controllers/api/v1/accounts/widget/inboxes_controller.rb
similarity index 93%
rename from app/controllers/api/v1/widget/inboxes_controller.rb
rename to app/controllers/api/v1/accounts/widget/inboxes_controller.rb
index ce739fef0..f6305e4eb 100644
--- a/app/controllers/api/v1/widget/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/widget/inboxes_controller.rb
@@ -1,4 +1,4 @@
-class Api::V1::Widget::InboxesController < Api::BaseController
+class Api::V1::Accounts::Widget::InboxesController < Api::BaseController
   before_action :authorize_request
   before_action :set_web_widget_channel, only: [:update]
   before_action :set_inbox, only: [:update]
diff --git a/app/controllers/application_controller.rb b/app/controllers/application_controller.rb
index f38c45c63..5bac8991e 100644
--- a/app/controllers/application_controller.rb
+++ b/app/controllers/application_controller.rb
@@ -14,7 +14,25 @@ class ApplicationController < ActionController::Base
   private
 
   def current_account
-    @_ ||= current_user.account
+    @_ ||= find_current_account
+  end
+
+  def find_current_account
+    account = Account.find(params[:account_id])
+    if current_user
+      account_accessible_for_user?(account)
+    elsif @resource&.is_a?(AgentBot)
+      account_accessible_for_bot?(account)
+    end
+    account
+  end
+
+  def account_accessible_for_user?(account)
+    render_unauthorized('You are not authorized to access this account') unless account.account_users.find_by(user_id: current_user.id)
+  end
+
+  def account_accessible_for_bot?(account)
+    render_unauthorized('You are not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
   end
 
   def handle_with_exception
diff --git a/app/controllers/concerns/access_token_auth_helper.rb b/app/controllers/concerns/access_token_auth_helper.rb
new file mode 100644
index 000000000..9ebcf3864
--- /dev/null
+++ b/app/controllers/concerns/access_token_auth_helper.rb
@@ -0,0 +1,24 @@
+module AccessTokenAuthHelper
+  BOT_ACCESSIBLE_ENDPOINTS = {
+    'api/v1/accounts/conversations' => ['toggle_status'],
+    'api/v1/accounts/conversations/messages' => ['create']
+  }.freeze
+
+  def authenticate_access_token!
+    access_token = AccessToken.find_by(token: request.headers[:api_access_token])
+    render_unauthorized('Invalid Access Token') && return unless access_token
+    token_owner = access_token.owner
+    @resource = token_owner
+  end
+
+  def validate_bot_access_token!
+    return if current_user.is_a?(User)
+    return if agent_bot_accessible?
+
+    render_unauthorized('Access to this endpoint is not authorized for bots')
+  end
+
+  def agent_bot_accessible?
+    BOT_ACCESSIBLE_ENDPOINTS.fetch(params[:controller], []).include?(params[:action])
+  end
+end
diff --git a/app/javascript/dashboard/api/channel/webChannel.js b/app/javascript/dashboard/api/channel/webChannel.js
index 7fc5fb2db..5354787c3 100644
--- a/app/javascript/dashboard/api/channel/webChannel.js
+++ b/app/javascript/dashboard/api/channel/webChannel.js
@@ -2,7 +2,7 @@ import ApiClient from '../ApiClient';
 
 class WebChannel extends ApiClient {
   constructor() {
-    super('widget/inboxes');
+    super('widget/inboxes', { accountScoped: true });
   }
 }
 
diff --git a/app/javascript/dashboard/components/Code.vue b/app/javascript/dashboard/components/Code.vue
index 17134ebdc..95b09e82c 100644
--- a/app/javascript/dashboard/components/Code.vue
+++ b/app/javascript/dashboard/components/Code.vue
@@ -26,7 +26,8 @@ export default {
     },
   },
   methods: {
-    onCopy() {
+    onCopy(e) {
+      e.preventDefault();
       copy(this.script);
       bus.$emit('newToastMessage', this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
     },
diff --git a/app/javascript/dashboard/i18n/locale/en/settings.json b/app/javascript/dashboard/i18n/locale/en/settings.json
index 683490afe..32b982476 100644
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -18,6 +18,10 @@
         "TITLE": "Password",
         "NOTE": "Updating your password would reset your logins in multiple devices."
       },
+      "ACCESS_TOKEN": {
+        "TITLE": "Access Token",
+        "NOTE": "This token can be used if you are building an API based integration"
+      },
       "EMAIL_NOTIFICATIONS_SECTION" : {
         "TITLE": "Email Notifications",
         "NOTE": "Update your email notification preferences here",
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue
index ecdbace19..c1ffd9b05 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue
@@ -83,6 +83,17 @@
         </div>
       </div>
       <email-notifications />
+      <div class="profile--settings--row row">
+        <div class="columns small-3 ">
+          <h4 class="block-title">
+            {{ $t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.TITLE') }}
+          </h4>
+          <p>{{ $t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.NOTE') }}</p>
+        </div>
+        <div class="columns small-9 medium-5">
+          <woot-code :script="currentUser.access_token"></woot-code>
+        </div>
+      </div>
       <woot-submit-button
         class="button nice success button--fixed-right-top"
         :button-text="$t('PROFILE_SETTINGS.BTN_TEXT')"
diff --git a/app/models/access_token.rb b/app/models/access_token.rb
new file mode 100644
index 000000000..3e98498b0
--- /dev/null
+++ b/app/models/access_token.rb
@@ -0,0 +1,21 @@
+# == Schema Information
+#
+# Table name: access_tokens
+#
+#  id         :bigint           not null, primary key
+#  owner_type :string
+#  token      :string
+#  created_at :datetime         not null
+#  updated_at :datetime         not null
+#  owner_id   :bigint
+#
+# Indexes
+#
+#  index_access_tokens_on_owner_type_and_owner_id  (owner_type,owner_id)
+#  index_access_tokens_on_token                    (token) UNIQUE
+#
+
+class AccessToken < ApplicationRecord
+  has_secure_token :token
+  belongs_to :owner, polymorphic: true
+end
diff --git a/app/models/account.rb b/app/models/account.rb
index 6da157ac4..f538b533b 100644
--- a/app/models/account.rb
+++ b/app/models/account.rb
@@ -14,6 +14,7 @@ class Account < ApplicationRecord
   validates :name, presence: true
 
   has_many :account_users, dependent: :destroy
+  has_many :agent_bot_inboxes, dependent: :destroy
   has_many :users, through: :account_users
   has_many :inboxes, dependent: :destroy
   has_many :conversations, dependent: :destroy
diff --git a/app/models/agent_bot.rb b/app/models/agent_bot.rb
index a1ff79768..38b128d8d 100644
--- a/app/models/agent_bot.rb
+++ b/app/models/agent_bot.rb
@@ -3,7 +3,6 @@
 # Table name: agent_bots
 #
 #  id           :bigint           not null, primary key
-#  auth_token   :string
 #  description  :string
 #  name         :string
 #  outgoing_url :string
@@ -12,8 +11,9 @@
 #
 
 class AgentBot < ApplicationRecord
+  include AccessTokenable
   include Avatarable
+
   has_many :agent_bot_inboxes, dependent: :destroy
   has_many :inboxes, through: :agent_bot_inboxes
-  has_secure_token :auth_token
 end
diff --git a/app/models/agent_bot_inbox.rb b/app/models/agent_bot_inbox.rb
index aa845a578..ffcf483b4 100644
--- a/app/models/agent_bot_inbox.rb
+++ b/app/models/agent_bot_inbox.rb
@@ -6,6 +6,7 @@
 #  status       :integer          default("active")
 #  created_at   :datetime         not null
 #  updated_at   :datetime         not null
+#  account_id   :integer
 #  agent_bot_id :integer
 #  inbox_id     :integer
 #
@@ -13,8 +14,16 @@
 class AgentBotInbox < ApplicationRecord
   validates :inbox_id, presence: true
   validates :agent_bot_id, presence: true
+  before_validation :ensure_account_id
 
   belongs_to :inbox
   belongs_to :agent_bot
+  belongs_to :account
   enum status: { active: 0, inactive: 1 }
+
+  private
+
+  def ensure_account_id
+    self.account_id = inbox&.account_id
+  end
 end
diff --git a/app/models/concerns/access_tokenable.rb b/app/models/concerns/access_tokenable.rb
new file mode 100644
index 000000000..ae9aad2e5
--- /dev/null
+++ b/app/models/concerns/access_tokenable.rb
@@ -0,0 +1,11 @@
+module AccessTokenable
+  extend ActiveSupport::Concern
+  included do
+    has_one :access_token, as: :owner, dependent: :destroy
+    after_create :create_access_token
+  end
+
+  def create_access_token
+    AccessToken.create!(owner: self)
+  end
+end
diff --git a/app/models/conversation.rb b/app/models/conversation.rb
index b868153c2..7ac815755 100644
--- a/app/models/conversation.rb
+++ b/app/models/conversation.rb
@@ -67,7 +67,9 @@ class Conversation < ApplicationRecord
   end
 
   def toggle_status
+    # FIXME: implement state machine with aasm
     self.status = open? ? :resolved : :open
+    self.status = :open if bot?
     save
   end
 
diff --git a/app/models/user.rb b/app/models/user.rb
index 6be83c578..fe0091237 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -35,12 +35,13 @@
 #
 
 class User < ApplicationRecord
+  include AccessTokenable
+  include AvailabilityStatusable
+  include Avatarable
   # Include default devise modules.
   include DeviseTokenAuth::Concerns::User
   include Events::Types
   include Pubsubable
-  include Avatarable
-  include AvailabilityStatusable
   include Rails.application.routes.url_helpers
 
   devise :database_authenticatable,
@@ -69,7 +70,7 @@ class User < ApplicationRecord
 
   before_validation :set_password_and_uid, on: :create
 
-  after_create :notify_creation
+  after_create :notify_creation, :create_access_token
 
   after_destroy :notify_deletion
 
diff --git a/app/views/api/v1/widget/inboxes/create.json.jbuilder b/app/views/api/v1/accounts/widget/inboxes/create.json.jbuilder
similarity index 100%
rename from app/views/api/v1/widget/inboxes/create.json.jbuilder
rename to app/views/api/v1/accounts/widget/inboxes/create.json.jbuilder
diff --git a/app/views/api/v1/widget/inboxes/update.json.jbuilder b/app/views/api/v1/accounts/widget/inboxes/update.json.jbuilder
similarity index 100%
rename from app/views/api/v1/widget/inboxes/update.json.jbuilder
rename to app/views/api/v1/accounts/widget/inboxes/update.json.jbuilder
diff --git a/app/views/devise/token.json.jbuilder b/app/views/devise/token.json.jbuilder
index 770e4adc5..ec9d740aa 100644
--- a/app/views/devise/token.json.jbuilder
+++ b/app/views/devise/token.json.jbuilder
@@ -13,5 +13,6 @@ json.payload do
     json.inviter_id @resource.account_user.inviter_id
     json.confirmed @resource.confirmed?
     json.avatar_url @resource.avatar_url
+    json.access_token @resource.access_token&.token
   end
 end
diff --git a/config/routes.rb b/config/routes.rb
index fca67758a..5506c5abe 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -92,6 +92,9 @@ Rails.application.routes.draw do
         end
 
         resources :webhooks, except: [:show]
+        namespace :widget do
+          resources :inboxes, only: [:create, :update]
+        end
       end
 
       # end of account scoped api routes
@@ -101,7 +104,6 @@ Rails.application.routes.draw do
 
       namespace :widget do
         resources :messages, only: [:index, :create, :update]
-        resources :inboxes, only: [:create, :update]
         resources :inbox_members, only: [:index]
       end
 
diff --git a/db/migrate/20200309170810_create_access_tokens.rb b/db/migrate/20200309170810_create_access_tokens.rb
new file mode 100644
index 000000000..fa6cf8058
--- /dev/null
+++ b/db/migrate/20200309170810_create_access_tokens.rb
@@ -0,0 +1,23 @@
+class CreateAccessTokens < ActiveRecord::Migration[6.0]
+  def change
+    create_table :access_tokens do |t|
+      t.references :owner, polymorphic: true, index: true
+      t.string :token, index: { unique: true }
+      t.timestamps
+    end
+
+    remove_column :agent_bots, :auth_token, :string
+
+    [::User, ::AgentBot].each do |access_tokenable|
+      generate_access_tokens(access_tokenable)
+    end
+  end
+
+  def generate_access_tokens(access_tokenable)
+    access_tokenable.find_in_batches do |record_batch|
+      record_batch.each do |record|
+        record.create_access_token if record.access_token.blank?
+      end
+    end
+  end
+end
diff --git a/db/migrate/20200309213132_add_account_id_to_agent_bot_inboxes.rb b/db/migrate/20200309213132_add_account_id_to_agent_bot_inboxes.rb
new file mode 100644
index 000000000..be77b9dbc
--- /dev/null
+++ b/db/migrate/20200309213132_add_account_id_to_agent_bot_inboxes.rb
@@ -0,0 +1,10 @@
+class AddAccountIdToAgentBotInboxes < ActiveRecord::Migration[6.0]
+  def change
+    add_column :agent_bot_inboxes, :account_id, :integer, index: true
+
+    AgentBotInbox.all.each do |agent_bot_inbox|
+      agent_bot_inbox.account_id = agent_bot_inbox.inbox.account_id
+      agent_bot_inbox.save!
+    end
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index b72496fe6..6fd773802 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,300 +10,311 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema.define(version: 20_200_226_194_012) do
+ActiveRecord::Schema.define(version: 2020_03_09_213132) do
+
   # These are extensions that must be enabled in order to support this database
-  enable_extension 'plpgsql'
+  enable_extension "plpgsql"
 
-  create_table 'account_users', force: :cascade do |t|
-    t.bigint 'account_id'
-    t.bigint 'user_id'
-    t.integer 'role', default: 0
-    t.bigint 'inviter_id'
-    t.datetime 'created_at', precision: 6, null: false
-    t.datetime 'updated_at', precision: 6, null: false
-    t.index %w[account_id user_id], name: 'uniq_user_id_per_account_id', unique: true
-    t.index ['account_id'], name: 'index_account_users_on_account_id'
-    t.index ['user_id'], name: 'index_account_users_on_user_id'
+  create_table "access_tokens", force: :cascade do |t|
+    t.string "owner_type"
+    t.bigint "owner_id"
+    t.string "token"
+    t.datetime "created_at", precision: 6, null: false
+    t.datetime "updated_at", precision: 6, null: false
+    t.index ["owner_type", "owner_id"], name: "index_access_tokens_on_owner_type_and_owner_id"
+    t.index ["token"], name: "index_access_tokens_on_token", unique: true
   end
 
-  create_table 'accounts', id: :serial, force: :cascade do |t|
-    t.string 'name', null: false
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
+  create_table "account_users", force: :cascade do |t|
+    t.bigint "account_id"
+    t.bigint "user_id"
+    t.integer "role", default: 0
+    t.bigint "inviter_id"
+    t.datetime "created_at", precision: 6, null: false
+    t.datetime "updated_at", precision: 6, null: false
+    t.index ["account_id", "user_id"], name: "uniq_user_id_per_account_id", unique: true
+    t.index ["account_id"], name: "index_account_users_on_account_id"
+    t.index ["user_id"], name: "index_account_users_on_user_id"
   end
 
-  create_table 'active_storage_attachments', force: :cascade do |t|
-    t.string 'name', null: false
-    t.string 'record_type', null: false
-    t.bigint 'record_id', null: false
-    t.bigint 'blob_id', null: false
-    t.datetime 'created_at', null: false
-    t.index ['blob_id'], name: 'index_active_storage_attachments_on_blob_id'
-    t.index %w[record_type record_id name blob_id], name: 'index_active_storage_attachments_uniqueness', unique: true
+  create_table "accounts", id: :serial, force: :cascade do |t|
+    t.string "name", null: false
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
   end
 
-  create_table 'active_storage_blobs', force: :cascade do |t|
-    t.string 'key', null: false
-    t.string 'filename', null: false
-    t.string 'content_type'
-    t.text 'metadata'
-    t.bigint 'byte_size', null: false
-    t.string 'checksum', null: false
-    t.datetime 'created_at', null: false
-    t.index ['key'], name: 'index_active_storage_blobs_on_key', unique: true
+  create_table "active_storage_attachments", force: :cascade do |t|
+    t.string "name", null: false
+    t.string "record_type", null: false
+    t.bigint "record_id", null: false
+    t.bigint "blob_id", null: false
+    t.datetime "created_at", null: false
+    t.index ["blob_id"], name: "index_active_storage_attachments_on_blob_id"
+    t.index ["record_type", "record_id", "name", "blob_id"], name: "index_active_storage_attachments_uniqueness", unique: true
   end
 
-  create_table 'agent_bot_inboxes', force: :cascade do |t|
-    t.integer 'inbox_id'
-    t.integer 'agent_bot_id'
-    t.integer 'status', default: 0
-    t.datetime 'created_at', precision: 6, null: false
-    t.datetime 'updated_at', precision: 6, null: false
+  create_table "active_storage_blobs", force: :cascade do |t|
+    t.string "key", null: false
+    t.string "filename", null: false
+    t.string "content_type"
+    t.text "metadata"
+    t.bigint "byte_size", null: false
+    t.string "checksum", null: false
+    t.datetime "created_at", null: false
+    t.index ["key"], name: "index_active_storage_blobs_on_key", unique: true
   end
 
-  create_table 'agent_bots', force: :cascade do |t|
-    t.string 'name'
-    t.string 'description'
-    t.string 'outgoing_url'
-    t.string 'auth_token'
-    t.datetime 'created_at', precision: 6, null: false
-    t.datetime 'updated_at', precision: 6, null: false
+  create_table "agent_bot_inboxes", force: :cascade do |t|
+    t.integer "inbox_id"
+    t.integer "agent_bot_id"
+    t.integer "status", default: 0
+    t.datetime "created_at", precision: 6, null: false
+    t.datetime "updated_at", precision: 6, null: false
+    t.integer "account_id"
   end
 
-  create_table 'attachments', id: :serial, force: :cascade do |t|
-    t.integer 'file_type', default: 0
-    t.string 'external_url'
-    t.float 'coordinates_lat', default: 0.0
-    t.float 'coordinates_long', default: 0.0
-    t.integer 'message_id', null: false
-    t.integer 'account_id', null: false
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
-    t.string 'fallback_title'
-    t.string 'extension'
+  create_table "agent_bots", force: :cascade do |t|
+    t.string "name"
+    t.string "description"
+    t.string "outgoing_url"
+    t.datetime "created_at", precision: 6, null: false
+    t.datetime "updated_at", precision: 6, null: false
   end
 
-  create_table 'canned_responses', id: :serial, force: :cascade do |t|
-    t.integer 'account_id', null: false
-    t.string 'short_code'
-    t.text 'content'
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
+  create_table "attachments", id: :serial, force: :cascade do |t|
+    t.integer "file_type", default: 0
+    t.string "external_url"
+    t.float "coordinates_lat", default: 0.0
+    t.float "coordinates_long", default: 0.0
+    t.integer "message_id", null: false
+    t.integer "account_id", null: false
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.string "fallback_title"
+    t.string "extension"
   end
 
-  create_table 'channel_facebook_pages', id: :serial, force: :cascade do |t|
-    t.string 'name', null: false
-    t.string 'page_id', null: false
-    t.string 'user_access_token', null: false
-    t.string 'page_access_token', null: false
-    t.integer 'account_id', null: false
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
-    t.index %w[page_id account_id], name: 'index_channel_facebook_pages_on_page_id_and_account_id', unique: true
-    t.index ['page_id'], name: 'index_channel_facebook_pages_on_page_id'
+  create_table "canned_responses", id: :serial, force: :cascade do |t|
+    t.integer "account_id", null: false
+    t.string "short_code"
+    t.text "content"
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
   end
 
-  create_table 'channel_twitter_profiles', force: :cascade do |t|
-    t.string 'name'
-    t.string 'profile_id', null: false
-    t.string 'twitter_access_token', null: false
-    t.string 'twitter_access_token_secret', null: false
-    t.integer 'account_id', null: false
-    t.datetime 'created_at', precision: 6, null: false
-    t.datetime 'updated_at', precision: 6, null: false
+  create_table "channel_facebook_pages", id: :serial, force: :cascade do |t|
+    t.string "name", null: false
+    t.string "page_id", null: false
+    t.string "user_access_token", null: false
+    t.string "page_access_token", null: false
+    t.integer "account_id", null: false
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.index ["page_id", "account_id"], name: "index_channel_facebook_pages_on_page_id_and_account_id", unique: true
+    t.index ["page_id"], name: "index_channel_facebook_pages_on_page_id"
   end
 
-  create_table 'channel_web_widgets', id: :serial, force: :cascade do |t|
-    t.string 'website_name'
-    t.string 'website_url'
-    t.integer 'account_id'
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
-    t.string 'website_token'
-    t.string 'widget_color', default: '#1f93ff'
-    t.index ['website_token'], name: 'index_channel_web_widgets_on_website_token', unique: true
+  create_table "channel_twitter_profiles", force: :cascade do |t|
+    t.string "name"
+    t.string "profile_id", null: false
+    t.string "twitter_access_token", null: false
+    t.string "twitter_access_token_secret", null: false
+    t.integer "account_id", null: false
+    t.datetime "created_at", precision: 6, null: false
+    t.datetime "updated_at", precision: 6, null: false
   end
 
-  create_table 'contact_inboxes', force: :cascade do |t|
-    t.bigint 'contact_id'
-    t.bigint 'inbox_id'
-    t.string 'source_id', null: false
-    t.datetime 'created_at', precision: 6, null: false
-    t.datetime 'updated_at', precision: 6, null: false
-    t.index ['contact_id'], name: 'index_contact_inboxes_on_contact_id'
-    t.index %w[inbox_id source_id], name: 'index_contact_inboxes_on_inbox_id_and_source_id', unique: true
-    t.index ['inbox_id'], name: 'index_contact_inboxes_on_inbox_id'
-    t.index ['source_id'], name: 'index_contact_inboxes_on_source_id'
+  create_table "channel_web_widgets", id: :serial, force: :cascade do |t|
+    t.string "website_name"
+    t.string "website_url"
+    t.integer "account_id"
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.string "website_token"
+    t.string "widget_color", default: "#1f93ff"
+    t.index ["website_token"], name: "index_channel_web_widgets_on_website_token", unique: true
   end
 
-  create_table 'contacts', id: :serial, force: :cascade do |t|
-    t.string 'name'
-    t.string 'email'
-    t.string 'phone_number'
-    t.integer 'account_id', null: false
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
-    t.string 'pubsub_token'
-    t.jsonb 'additional_attributes'
-    t.index ['account_id'], name: 'index_contacts_on_account_id'
-    t.index ['pubsub_token'], name: 'index_contacts_on_pubsub_token', unique: true
+  create_table "contact_inboxes", force: :cascade do |t|
+    t.bigint "contact_id"
+    t.bigint "inbox_id"
+    t.string "source_id", null: false
+    t.datetime "created_at", precision: 6, null: false
+    t.datetime "updated_at", precision: 6, null: false
+    t.index ["contact_id"], name: "index_contact_inboxes_on_contact_id"
+    t.index ["inbox_id", "source_id"], name: "index_contact_inboxes_on_inbox_id_and_source_id", unique: true
+    t.index ["inbox_id"], name: "index_contact_inboxes_on_inbox_id"
+    t.index ["source_id"], name: "index_contact_inboxes_on_source_id"
   end
 
-  create_table 'conversations', id: :serial, force: :cascade do |t|
-    t.integer 'account_id', null: false
-    t.integer 'inbox_id', null: false
-    t.integer 'status', default: 0, null: false
-    t.integer 'assignee_id'
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
-    t.bigint 'contact_id'
-    t.integer 'display_id', null: false
-    t.datetime 'user_last_seen_at'
-    t.datetime 'agent_last_seen_at'
-    t.boolean 'locked', default: false
-    t.jsonb 'additional_attributes'
-    t.bigint 'contact_inbox_id'
-    t.index %w[account_id display_id], name: 'index_conversations_on_account_id_and_display_id', unique: true
-    t.index ['account_id'], name: 'index_conversations_on_account_id'
-    t.index ['contact_inbox_id'], name: 'index_conversations_on_contact_inbox_id'
+  create_table "contacts", id: :serial, force: :cascade do |t|
+    t.string "name"
+    t.string "email"
+    t.string "phone_number"
+    t.integer "account_id", null: false
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.string "pubsub_token"
+    t.jsonb "additional_attributes"
+    t.index ["account_id"], name: "index_contacts_on_account_id"
+    t.index ["pubsub_token"], name: "index_contacts_on_pubsub_token", unique: true
   end
 
-  create_table 'inbox_members', id: :serial, force: :cascade do |t|
-    t.integer 'user_id', null: false
-    t.integer 'inbox_id', null: false
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
-    t.index ['inbox_id'], name: 'index_inbox_members_on_inbox_id'
+  create_table "conversations", id: :serial, force: :cascade do |t|
+    t.integer "account_id", null: false
+    t.integer "inbox_id", null: false
+    t.integer "status", default: 0, null: false
+    t.integer "assignee_id"
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.bigint "contact_id"
+    t.integer "display_id", null: false
+    t.datetime "user_last_seen_at"
+    t.datetime "agent_last_seen_at"
+    t.boolean "locked", default: false
+    t.jsonb "additional_attributes"
+    t.bigint "contact_inbox_id"
+    t.index ["account_id", "display_id"], name: "index_conversations_on_account_id_and_display_id", unique: true
+    t.index ["account_id"], name: "index_conversations_on_account_id"
+    t.index ["contact_inbox_id"], name: "index_conversations_on_contact_inbox_id"
   end
 
-  create_table 'inboxes', id: :serial, force: :cascade do |t|
-    t.integer 'channel_id', null: false
-    t.integer 'account_id', null: false
-    t.string 'name', null: false
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
-    t.string 'channel_type'
-    t.boolean 'enable_auto_assignment', default: true
-    t.index ['account_id'], name: 'index_inboxes_on_account_id'
+  create_table "inbox_members", id: :serial, force: :cascade do |t|
+    t.integer "user_id", null: false
+    t.integer "inbox_id", null: false
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.index ["inbox_id"], name: "index_inbox_members_on_inbox_id"
   end
 
-  create_table 'messages', id: :serial, force: :cascade do |t|
-    t.text 'content'
-    t.integer 'account_id', null: false
-    t.integer 'inbox_id', null: false
-    t.integer 'conversation_id', null: false
-    t.integer 'message_type', null: false
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
-    t.boolean 'private', default: false
-    t.integer 'user_id'
-    t.integer 'status', default: 0
-    t.string 'source_id'
-    t.integer 'content_type', default: 0
-    t.json 'content_attributes', default: {}
-    t.bigint 'contact_id'
-    t.index ['contact_id'], name: 'index_messages_on_contact_id'
-    t.index ['conversation_id'], name: 'index_messages_on_conversation_id'
-    t.index ['source_id'], name: 'index_messages_on_source_id'
+  create_table "inboxes", id: :serial, force: :cascade do |t|
+    t.integer "channel_id", null: false
+    t.integer "account_id", null: false
+    t.string "name", null: false
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.string "channel_type"
+    t.boolean "enable_auto_assignment", default: true
+    t.index ["account_id"], name: "index_inboxes_on_account_id"
   end
 
-  create_table 'notification_settings', force: :cascade do |t|
-    t.integer 'account_id'
-    t.integer 'user_id'
-    t.integer 'email_flags', default: 0, null: false
-    t.datetime 'created_at', precision: 6, null: false
-    t.datetime 'updated_at', precision: 6, null: false
-    t.index %w[account_id user_id], name: 'by_account_user', unique: true
+  create_table "messages", id: :serial, force: :cascade do |t|
+    t.text "content"
+    t.integer "account_id", null: false
+    t.integer "inbox_id", null: false
+    t.integer "conversation_id", null: false
+    t.integer "message_type", null: false
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.boolean "private", default: false
+    t.integer "user_id"
+    t.integer "status", default: 0
+    t.string "source_id"
+    t.integer "content_type", default: 0
+    t.json "content_attributes", default: {}
+    t.bigint "contact_id"
+    t.index ["contact_id"], name: "index_messages_on_contact_id"
+    t.index ["conversation_id"], name: "index_messages_on_conversation_id"
+    t.index ["source_id"], name: "index_messages_on_source_id"
   end
 
-  create_table 'subscriptions', id: :serial, force: :cascade do |t|
-    t.string 'pricing_version'
-    t.integer 'account_id'
-    t.datetime 'expiry'
-    t.string 'billing_plan', default: 'trial'
-    t.string 'stripe_customer_id'
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
-    t.integer 'state', default: 0
-    t.boolean 'payment_source_added', default: false
+  create_table "notification_settings", force: :cascade do |t|
+    t.integer "account_id"
+    t.integer "user_id"
+    t.integer "email_flags", default: 0, null: false
+    t.datetime "created_at", precision: 6, null: false
+    t.datetime "updated_at", precision: 6, null: false
+    t.index ["account_id", "user_id"], name: "by_account_user", unique: true
   end
 
-  create_table 'taggings', id: :serial, force: :cascade do |t|
-    t.integer 'tag_id'
-    t.string 'taggable_type'
-    t.integer 'taggable_id'
-    t.string 'tagger_type'
-    t.integer 'tagger_id'
-    t.string 'context', limit: 128
-    t.datetime 'created_at'
-    t.index ['context'], name: 'index_taggings_on_context'
-    t.index %w[tag_id taggable_id taggable_type context tagger_id tagger_type], name: 'taggings_idx', unique: true
-    t.index ['tag_id'], name: 'index_taggings_on_tag_id'
-    t.index %w[taggable_id taggable_type context], name: 'index_taggings_on_taggable_id_and_taggable_type_and_context'
-    t.index %w[taggable_id taggable_type tagger_id context], name: 'taggings_idy'
-    t.index ['taggable_id'], name: 'index_taggings_on_taggable_id'
-    t.index ['taggable_type'], name: 'index_taggings_on_taggable_type'
-    t.index %w[tagger_id tagger_type], name: 'index_taggings_on_tagger_id_and_tagger_type'
-    t.index ['tagger_id'], name: 'index_taggings_on_tagger_id'
+  create_table "subscriptions", id: :serial, force: :cascade do |t|
+    t.string "pricing_version"
+    t.integer "account_id"
+    t.datetime "expiry"
+    t.string "billing_plan", default: "trial"
+    t.string "stripe_customer_id"
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.integer "state", default: 0
+    t.boolean "payment_source_added", default: false
   end
 
-  create_table 'tags', id: :serial, force: :cascade do |t|
-    t.string 'name'
-    t.integer 'taggings_count', default: 0
-    t.index ['name'], name: 'index_tags_on_name', unique: true
+  create_table "taggings", id: :serial, force: :cascade do |t|
+    t.integer "tag_id"
+    t.string "taggable_type"
+    t.integer "taggable_id"
+    t.string "tagger_type"
+    t.integer "tagger_id"
+    t.string "context", limit: 128
+    t.datetime "created_at"
+    t.index ["context"], name: "index_taggings_on_context"
+    t.index ["tag_id", "taggable_id", "taggable_type", "context", "tagger_id", "tagger_type"], name: "taggings_idx", unique: true
+    t.index ["tag_id"], name: "index_taggings_on_tag_id"
+    t.index ["taggable_id", "taggable_type", "context"], name: "index_taggings_on_taggable_id_and_taggable_type_and_context"
+    t.index ["taggable_id", "taggable_type", "tagger_id", "context"], name: "taggings_idy"
+    t.index ["taggable_id"], name: "index_taggings_on_taggable_id"
+    t.index ["taggable_type"], name: "index_taggings_on_taggable_type"
+    t.index ["tagger_id", "tagger_type"], name: "index_taggings_on_tagger_id_and_tagger_type"
+    t.index ["tagger_id"], name: "index_taggings_on_tagger_id"
   end
 
-  create_table 'telegram_bots', id: :serial, force: :cascade do |t|
-    t.string 'name'
-    t.string 'auth_key'
-    t.integer 'account_id'
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
+  create_table "tags", id: :serial, force: :cascade do |t|
+    t.string "name"
+    t.integer "taggings_count", default: 0
+    t.index ["name"], name: "index_tags_on_name", unique: true
   end
 
-  create_table 'users', id: :serial, force: :cascade do |t|
-    t.string 'provider', default: 'email', null: false
-    t.string 'uid', default: '', null: false
-    t.string 'encrypted_password', default: '', null: false
-    t.string 'reset_password_token'
-    t.datetime 'reset_password_sent_at'
-    t.datetime 'remember_created_at'
-    t.integer 'sign_in_count', default: 0, null: false
-    t.datetime 'current_sign_in_at'
-    t.datetime 'last_sign_in_at'
-    t.string 'current_sign_in_ip'
-    t.string 'last_sign_in_ip'
-    t.string 'confirmation_token'
-    t.datetime 'confirmed_at'
-    t.datetime 'confirmation_sent_at'
-    t.string 'unconfirmed_email'
-    t.string 'name', null: false
-    t.string 'nickname'
-    t.string 'email'
-    t.json 'tokens'
-    t.datetime 'created_at', null: false
-    t.datetime 'updated_at', null: false
-    t.string 'pubsub_token'
-    t.index ['email'], name: 'index_users_on_email'
-    t.index ['pubsub_token'], name: 'index_users_on_pubsub_token', unique: true
-    t.index ['reset_password_token'], name: 'index_users_on_reset_password_token', unique: true
-    t.index %w[uid provider], name: 'index_users_on_uid_and_provider', unique: true
+  create_table "telegram_bots", id: :serial, force: :cascade do |t|
+    t.string "name"
+    t.string "auth_key"
+    t.integer "account_id"
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
   end
 
-  create_table 'webhooks', force: :cascade do |t|
-    t.integer 'account_id'
-    t.integer 'inbox_id'
-    t.string 'url'
-    t.datetime 'created_at', precision: 6, null: false
-    t.datetime 'updated_at', precision: 6, null: false
-    t.integer 'webhook_type', default: 0
+  create_table "users", id: :serial, force: :cascade do |t|
+    t.string "provider", default: "email", null: false
+    t.string "uid", default: "", null: false
+    t.string "encrypted_password", default: "", null: false
+    t.string "reset_password_token"
+    t.datetime "reset_password_sent_at"
+    t.datetime "remember_created_at"
+    t.integer "sign_in_count", default: 0, null: false
+    t.datetime "current_sign_in_at"
+    t.datetime "last_sign_in_at"
+    t.string "current_sign_in_ip"
+    t.string "last_sign_in_ip"
+    t.string "confirmation_token"
+    t.datetime "confirmed_at"
+    t.datetime "confirmation_sent_at"
+    t.string "unconfirmed_email"
+    t.string "name", null: false
+    t.string "nickname"
+    t.string "email"
+    t.json "tokens"
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.string "pubsub_token"
+    t.index ["email"], name: "index_users_on_email"
+    t.index ["pubsub_token"], name: "index_users_on_pubsub_token", unique: true
+    t.index ["reset_password_token"], name: "index_users_on_reset_password_token", unique: true
+    t.index ["uid", "provider"], name: "index_users_on_uid_and_provider", unique: true
   end
 
-  add_foreign_key 'account_users', 'accounts'
-  add_foreign_key 'account_users', 'users'
-  add_foreign_key 'active_storage_attachments', 'active_storage_blobs', column: 'blob_id'
-  add_foreign_key 'contact_inboxes', 'contacts'
-  add_foreign_key 'contact_inboxes', 'inboxes'
-  add_foreign_key 'conversations', 'contact_inboxes'
-  add_foreign_key 'messages', 'contacts'
+  create_table "webhooks", force: :cascade do |t|
+    t.integer "account_id"
+    t.integer "inbox_id"
+    t.string "url"
+    t.datetime "created_at", precision: 6, null: false
+    t.datetime "updated_at", precision: 6, null: false
+    t.integer "webhook_type", default: 0
+  end
+
+  add_foreign_key "account_users", "accounts"
+  add_foreign_key "account_users", "users"
+  add_foreign_key "active_storage_attachments", "active_storage_blobs", column: "blob_id"
+  add_foreign_key "contact_inboxes", "contacts"
+  add_foreign_key "contact_inboxes", "inboxes"
+  add_foreign_key "conversations", "contact_inboxes"
+  add_foreign_key "messages", "contacts"
 end
diff --git a/package.json b/package.json
index f091a234a..4db1d3c82 100644
--- a/package.json
+++ b/package.json
@@ -103,7 +103,7 @@
       "eslint --fix",
       "git add"
     ],
-    "*.rb": [
+    "!(*schema).rb": [
       "rubocop -a",
       "git add"
     ],
diff --git a/spec/controllers/api/base_controller_spec.rb b/spec/controllers/api/base_controller_spec.rb
new file mode 100644
index 000000000..4ee5e7abe
--- /dev/null
+++ b/spec/controllers/api/base_controller_spec.rb
@@ -0,0 +1,60 @@
+require 'rails_helper'
+
+RSpec.describe 'API Base', type: :request do
+  let!(:account) { create(:account) }
+  let!(:user) { create(:user, account: account) }
+
+  describe 'request with api_access_token for user' do
+    context 'when it is an invalid api_access_token' do
+      it 'returns unauthorized' do
+        get '/api/v1/profile',
+            headers: { api_access_token: 'invalid' },
+            as: :json
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is a valid api_access_token' do
+      it 'returns current user information' do
+        get '/api/v1/profile',
+            headers: { api_access_token: user.access_token.token },
+            as: :json
+
+        expect(response).to have_http_status(:success)
+        json_response = JSON.parse(response.body)
+        expect(json_response['id']).to eq(user.id)
+        expect(json_response['email']).to eq(user.email)
+      end
+    end
+  end
+
+  describe 'request with api_access_token for bot' do
+    let!(:agent_bot) { create(:agent_bot) }
+    let!(:inbox) { create(:inbox, account: account) }
+    let!(:conversation) { create(:conversation, account: account, inbox: inbox, assignee: user, status: 'bot') }
+
+    context 'when it is an unauthorized url' do
+      it 'returns unauthorized' do
+        get '/api/v1/profile',
+            headers: { api_access_token: agent_bot.access_token.token },
+            as: :json
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is a accessible url' do
+      it 'returns success' do
+        create(:agent_bot_inbox, inbox: inbox, agent_bot: agent_bot)
+
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/toggle_status",
+             headers: { api_access_token: agent_bot.access_token.token },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(conversation.reload.status).to eq('open')
+      end
+    end
+  end
+end
diff --git a/spec/controllers/api/v1/accounts_controller_spec.rb b/spec/controllers/api/v1/accounts/accounts_controller_spec.rb
similarity index 100%
rename from spec/controllers/api/v1/accounts_controller_spec.rb
rename to spec/controllers/api/v1/accounts/accounts_controller_spec.rb
diff --git a/spec/controllers/api/v1/accounts/conversations/messages_controller_spec.rb b/spec/controllers/api/v1/accounts/conversations/messages_controller_spec.rb
index f99119fd0..a92731eec 100644
--- a/spec/controllers/api/v1/accounts/conversations/messages_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/conversations/messages_controller_spec.rb
@@ -1,10 +1,11 @@
 require 'rails_helper'
 
 RSpec.describe 'Conversation Messages API', type: :request do
-  let(:account) { create(:account) }
+  let!(:account) { create(:account) }
 
   describe 'POST /api/v1/accounts/{account.id}/conversations/<id>/messages' do
-    let(:conversation) { create(:conversation, account: account) }
+    let!(:inbox) { create(:inbox, account: account) }
+    let!(:conversation) { create(:conversation, inbox: inbox, account: account) }
 
     context 'when it is an unauthenticated user' do
       it 'returns unauthorized' do
@@ -30,6 +31,24 @@ RSpec.describe 'Conversation Messages API', type: :request do
         expect(conversation.messages.first.content).to eq(params[:message])
       end
     end
+
+    context 'when it is an authenticated agent bot' do
+      let!(:agent_bot) { create(:agent_bot) }
+
+      it 'creates a new outgoing message' do
+        create(:agent_bot_inbox, inbox: inbox, agent_bot: agent_bot)
+        params = { message: 'test-message' }
+
+        post api_v1_account_conversation_messages_url(account_id: account.id, conversation_id: conversation.display_id),
+             params: params,
+             headers: { api_access_token: agent_bot.access_token.token },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(conversation.messages.count).to eq(1)
+        expect(conversation.messages.first.content).to eq(params[:message])
+      end
+    end
   end
 
   describe 'GET /api/v1/accounts/{account.id}/conversations/:id/messages' do
diff --git a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
index cc01362fb..58c1f60b6 100644
--- a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
@@ -80,6 +80,17 @@ RSpec.describe 'Conversations API', type: :request do
         expect(response).to have_http_status(:success)
         expect(conversation.reload.status).to eq('resolved')
       end
+
+      it 'toggles the conversation status to open from bot' do
+        conversation.update!(status: 'bot')
+
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/toggle_status",
+             headers: agent.create_new_auth_token,
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(conversation.reload.status).to eq('open')
+      end
     end
   end
 
diff --git a/spec/controllers/api/v1/widget/inboxes_controller_spec.rb b/spec/controllers/api/v1/accounts/widget/inboxes_controller_spec.rb
similarity index 73%
rename from spec/controllers/api/v1/widget/inboxes_controller_spec.rb
rename to spec/controllers/api/v1/accounts/widget/inboxes_controller_spec.rb
index d01f56533..97fd582c8 100644
--- a/spec/controllers/api/v1/widget/inboxes_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/widget/inboxes_controller_spec.rb
@@ -1,17 +1,17 @@
 require 'rails_helper'
 
-RSpec.describe '/api/v1/widget/inboxes', type: :request do
+RSpec.describe '/api/v1/accounts/{account.id}/widget/inboxes', type: :request do
   let(:account) { create(:account) }
   let(:inbox) { create(:inbox, account: account) }
   let(:admin) { create(:user, account: account, role: :administrator) }
   let(:agent) { create(:user, account: account, role: :agent) }
 
-  describe 'POST /api/v1/widget/inboxes' do
+  describe 'POST /api/v1/accounts/{account.id}/widget/inboxes' do
     let(:params) { { website: { website_name: 'test', website_url: 'test.com', widget_color: '#eaeaea' } } }
 
     context 'when unauthenticated user' do
       it 'returns unauthorized' do
-        post '/api/v1/widget/inboxes', params: params
+        post "/api/v1/accounts/#{account.id}/widget/inboxes", params: params
         expect(response).to have_http_status(:unauthorized)
       end
     end
@@ -19,7 +19,7 @@ RSpec.describe '/api/v1/widget/inboxes', type: :request do
     context 'when user is logged in' do
       context 'with user as administrator' do
         it 'creates inbox and returns website_token' do
-          post '/api/v1/widget/inboxes', params: params, headers: admin.create_new_auth_token
+          post "/api/v1/accounts/#{account.id}/widget/inboxes", params: params, headers: admin.create_new_auth_token
 
           expect(response).to have_http_status(:success)
           json_response = JSON.parse(response.body)
@@ -31,7 +31,7 @@ RSpec.describe '/api/v1/widget/inboxes', type: :request do
 
       context 'with user as agent' do
         it 'returns unauthorized' do
-          post '/api/v1/widget/inboxes',
+          post "/api/v1/accounts/#{account.id}/widget/inboxes",
                params: params,
                headers: agent.create_new_auth_token
 
@@ -41,12 +41,12 @@ RSpec.describe '/api/v1/widget/inboxes', type: :request do
     end
   end
 
-  describe 'PATCH /api/v1/widget/inboxes/:id' do
+  describe 'PATCH /api/v1/accounts/{account.id}/widget/inboxes/:id' do
     let(:update_params) { { website: { widget_color: '#eaeaea' } } }
 
     context 'when unauthenticated user' do
       it 'returns unauthorized' do
-        patch "/api/v1/widget/inboxes/#{inbox.channel_id}", params: update_params
+        patch "/api/v1/accounts/#{account.id}/widget/inboxes/#{inbox.channel_id}", params: update_params
         expect(response).to have_http_status(:unauthorized)
       end
     end
@@ -54,7 +54,7 @@ RSpec.describe '/api/v1/widget/inboxes', type: :request do
     context 'when user is logged in' do
       context 'with user as administrator' do
         it 'updates website channel' do
-          patch "/api/v1/widget/inboxes/#{inbox.channel_id}",
+          patch "/api/v1/accounts/#{account.id}/widget/inboxes/#{inbox.channel_id}",
                 params: update_params,
                 headers: admin.create_new_auth_token
 
@@ -67,7 +67,7 @@ RSpec.describe '/api/v1/widget/inboxes', type: :request do
 
       context 'with user as agent' do
         it 'returns unauthorized' do
-          patch "/api/v1/widget/inboxes/#{inbox.channel_id}",
+          patch "/api/v1/accounts/#{account.id}/widget/inboxes/#{inbox.channel_id}",
                 params: update_params,
                 headers: agent.create_new_auth_token