Chore: Improve conversation auto resolution (#3405)

Fixes: #1583

app/jobs/account/conversations_resolution_scheduler_job.rb

@@ -0,0 +1,9 @@
+class Account::ConversationsResolutionSchedulerJob < ApplicationJob
+  queue_as :scheduled_jobs
+
+  def perform
+    Account.where.not(auto_resolve_duration: nil).all.each do |account|
+      Conversations::ResolutionJob.perform_later(account: account)
+    end
+  end
+end

app/jobs/auto_resolve_conversations_job.rb

@@ -1,16 +0,0 @@
-class AutoResolveConversationsJob < ApplicationJob
-  queue_as :medium
-
-  def perform(conversation_id)
-    conversation = Conversation.find_by(id: conversation_id)
-    return unless conversation&.auto_resolve_duration && conversation&.open?
-
-    time_since_last_activity = Time.zone.now.to_i - conversation.last_activity_at.to_i
-    time_left_to_auto_resolve = conversation.auto_resolve_duration.days.to_i - time_since_last_activity
-    if time_left_to_auto_resolve.positive?
-      AutoResolveConversationsJob.set(wait_until: time_left_to_auto_resolve.seconds.from_now).perform_later(conversation_id)
-    else
-      conversation.toggle_status
-    end
-  end
-end

app/jobs/conversations/resolution_job.rb

@@ -0,0 +1,8 @@
+class Conversations::ResolutionJob < ApplicationJob
+  queue_as :medium
+
+  def perform(account:)
+    resolvable_conversations = account.conversations.resolvable(account.auto_resolve_duration)
+    resolvable_conversations.each(&:toggle_status)
+  end
+end

app/jobs/trigger_scheduled_items_job.rb

@@ -9,5 +9,8 @@ class TriggerScheduledItemsJob < ApplicationJob
 
     # Job to reopen snoozed conversations
     Conversations::ReopenSnoozedConversationsJob.perform_later
+
+    # Job to auto-resolve conversations
+    Account::ConversationsResolutionSchedulerJob.perform_later
   end
 end