feat(inbox): Enable conversation continuity for social channels (#11079)
## Summary This PR enables and surfaces **conversation workflow** for social-style channels that should support either: - `Create new conversations` after resolve, or - `Reopen same conversation` ## What is included - Adds the conversation workflow setting UI as card-based options in Inbox Settings. - Expands channel availability in settings to include channels like: - Telegram - TikTok - Instagram - Line - WhatsApp - Facebook - Updates conversation selection behavior for Line incoming messages to respect the workflow (reopen vs create-new-after-resolved). - Updates TikTok conversation selection behavior to respect the workflow (reopen vs create-new-after-resolved). - Keeps email behavior unchanged (always starts a new thread). Fixes: https://github.com/chatwoot/chatwoot/issues/8426 ## Screenshot <img width="1400" height="900" alt="pr11079-workflow-sender-clear-tight" src="https://github.com/user-attachments/assets/9456821f-8d83-4924-8dcf-7503c811a7b1" /> ## How To Reproduce 1. Open `Settings -> Inboxes -> <Telegram/TikTok/Instagram/Line/Facebook/WhatsApp inbox> -> Settings`. 2. Verify **Conversation workflow** is visible with the two card options. 3. Toggle between both options and save. 4. For Line and TikTok, verify resolved-conversation behavior follows the selected workflow. ## Testing - `RAILS_ENV=test bundle exec rspec spec/builders/messages/instagram/message_builder_spec.rb:213 spec/builders/messages/instagram/message_builder_spec.rb:255 spec/builders/messages/instagram/messenger/message_builder_spec.rb:228 spec/builders/messages/instagram/messenger/message_builder_spec.rb:293 spec/services/tiktok/message_service_spec.rb` - Result: `16 examples, 0 failures` ## Follow-up - Migrate Website Live Chat workflow settings into this same conversation-workflow settings model. - Add Voice channel support for this workflow setting. --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com>
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@@ -32,23 +32,25 @@ RSpec.describe 'TikTok Authorization API', type: :request do
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end
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it 'creates a new authorization and returns the redirect url' do
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with_modified_env TIKTOK_APP_ID: 'tiktok-app-id', TIKTOK_APP_SECRET: 'tiktok-app-secret' do
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post "/api/v1/accounts/#{account.id}/tiktok/authorization",
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headers: administrator.create_new_auth_token,
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as: :json
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travel_to Time.zone.parse('2025-01-01 00:00:00 UTC') do
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with_modified_env TIKTOK_APP_ID: 'tiktok-app-id', TIKTOK_APP_SECRET: 'tiktok-app-secret' do
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post "/api/v1/accounts/#{account.id}/tiktok/authorization",
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headers: administrator.create_new_auth_token,
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as: :json
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end
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expect(response).to have_http_status(:success)
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expect(response.parsed_body['success']).to be true
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helper = Class.new do
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include Tiktok::IntegrationHelper
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end.new
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expected_state = helper.generate_tiktok_token(account.id)
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expected_url = Tiktok::AuthClient.authorize_url(state: expected_state)
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expect(response.parsed_body['url']).to eq(expected_url)
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end
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expect(response).to have_http_status(:success)
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expect(response.parsed_body['success']).to be true
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helper = Class.new do
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include Tiktok::IntegrationHelper
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end.new
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expected_state = helper.generate_tiktok_token(account.id)
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expected_url = Tiktok::AuthClient.authorize_url(state: expected_state)
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expect(response.parsed_body['url']).to eq(expected_url)
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end
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end
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end
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