chore: Mark conversations as pending instead of reopen when bot is present (#5751)

With this change, conversations are marked as pending instead of reopening when a bot is connected to that Inbox. Fixes: #5668
2022-11-02 12:54:56 -08:00
parent 86ca7f4a8d
commit 9c0cce0392
4 changed files with 28 additions and 2 deletions
--- a/app/models/conversation.rb
+++ b/app/models/conversation.rb
@@ -210,7 +210,7 @@ class Conversation < ApplicationRecord

  def mark_conversation_pending_if_bot
    # TODO: make this an inbox config instead of assuming bot conversations should start as pending
-    self.status = :pending if inbox.agent_bot_inbox&.active? || inbox.hooks.pluck(:app_id).include?('dialogflow')
+    self.status = :pending if inbox.active_bot?
  end

  def notify_conversation_creation