diff --git a/app/models/conversation.rb b/app/models/conversation.rb
index ddefe7da9..9230fac61 100644
--- a/app/models/conversation.rb
+++ b/app/models/conversation.rb
@@ -11,6 +11,7 @@
 #  first_reply_created_at :datetime
 #  identifier             :string
 #  last_activity_at       :datetime         not null
+#  priority               :integer
 #  snoozed_until          :datetime
 #  status                 :integer          default("open"), not null
 #  uuid                   :uuid             not null
@@ -38,7 +39,9 @@
 #  index_conversations_on_id_and_account_id           (account_id,id)
 #  index_conversations_on_inbox_id                    (inbox_id)
 #  index_conversations_on_last_activity_at            (last_activity_at)
+#  index_conversations_on_priority                    (priority)
 #  index_conversations_on_status_and_account_id       (status,account_id)
+#  index_conversations_on_status_and_priority         (status,priority)
 #  index_conversations_on_team_id                     (team_id)
 #  index_conversations_on_uuid                        (uuid) UNIQUE
 #
@@ -61,6 +64,7 @@ class Conversation < ApplicationRecord
   validate :validate_referer_url
 
   enum status: { open: 0, resolved: 1, pending: 2, snoozed: 3 }
+  enum priority: { low: 0, medium: 1, high: 2, urgent: 3 }
 
   scope :unassigned, -> { where(assignee_id: nil) }
   scope :assigned, -> { where.not(assignee_id: nil) }
diff --git a/db/migrate/20230418100944_add_priority_to_conversation.rb b/db/migrate/20230418100944_add_priority_to_conversation.rb
new file mode 100644
index 000000000..5f1ec286c
--- /dev/null
+++ b/db/migrate/20230418100944_add_priority_to_conversation.rb
@@ -0,0 +1,7 @@
+class AddPriorityToConversation < ActiveRecord::Migration[6.1]
+  def change
+    add_column :conversations, :priority, :integer
+    add_index :conversations, :priority
+    add_index :conversations, [:status, :priority]
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 63339b2c6..f89f9662b 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema.define(version: 2023_04_07_191457) do
+ActiveRecord::Schema.define(version: 2023_04_18_100944) do
 
   # These are extensions that must be enabled in order to support this database
   enable_extension "pg_stat_statements"
@@ -446,6 +446,7 @@ ActiveRecord::Schema.define(version: 2023_04_07_191457) do
     t.jsonb "custom_attributes", default: {}
     t.datetime "assignee_last_seen_at"
     t.datetime "first_reply_created_at"
+    t.integer "priority"
     t.index ["account_id", "display_id"], name: "index_conversations_on_account_id_and_display_id", unique: true
     t.index ["account_id", "id"], name: "index_conversations_on_id_and_account_id"
     t.index ["account_id", "inbox_id", "status", "assignee_id"], name: "conv_acid_inbid_stat_asgnid_idx"
@@ -457,7 +458,9 @@ ActiveRecord::Schema.define(version: 2023_04_07_191457) do
     t.index ["first_reply_created_at"], name: "index_conversations_on_first_reply_created_at"
     t.index ["inbox_id"], name: "index_conversations_on_inbox_id"
     t.index ["last_activity_at"], name: "index_conversations_on_last_activity_at"
+    t.index ["priority"], name: "index_conversations_on_priority"
     t.index ["status", "account_id"], name: "index_conversations_on_status_and_account_id"
+    t.index ["status", "priority"], name: "index_conversations_on_status_and_priority"
     t.index ["team_id"], name: "index_conversations_on_team_id"
     t.index ["uuid"], name: "index_conversations_on_uuid", unique: true
   end