diff --git a/app/javascript/dashboard/i18n/locale/am/agentBots.json b/app/javascript/dashboard/i18n/locale/am/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/am/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/am/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/am/auditLogs.json b/app/javascript/dashboard/i18n/locale/am/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/am/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/am/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/am/contact.json b/app/javascript/dashboard/i18n/locale/am/contact.json
index 9147c24b1..b4d640f7f 100644
--- a/app/javascript/dashboard/i18n/locale/am/contact.json
+++ b/app/javascript/dashboard/i18n/locale/am/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/am/conversation.json b/app/javascript/dashboard/i18n/locale/am/conversation.json
index da2f64b01..fdb7fc07a 100644
--- a/app/javascript/dashboard/i18n/locale/am/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/am/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/am/general.json b/app/javascript/dashboard/i18n/locale/am/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/am/general.json
+++ b/app/javascript/dashboard/i18n/locale/am/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/am/generalSettings.json b/app/javascript/dashboard/i18n/locale/am/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/am/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/am/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/am/integrations.json b/app/javascript/dashboard/i18n/locale/am/integrations.json
index 0e3c46b97..2d182e0dc 100644
--- a/app/javascript/dashboard/i18n/locale/am/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/am/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/am/search.json b/app/javascript/dashboard/i18n/locale/am/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/am/search.json
+++ b/app/javascript/dashboard/i18n/locale/am/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/am/settings.json b/app/javascript/dashboard/i18n/locale/am/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/am/settings.json
+++ b/app/javascript/dashboard/i18n/locale/am/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ar/agentBots.json b/app/javascript/dashboard/i18n/locale/ar/agentBots.json
index e467b4448..4fec1e414 100644
--- a/app/javascript/dashboard/i18n/locale/ar/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ar/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "رمز المصادقة",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ar/auditLogs.json b/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
index e4087d9c2..aacd85155 100644
--- a/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/contact.json b/app/javascript/dashboard/i18n/locale/ar/contact.json
index e585dbd08..bfea55276 100644
--- a/app/javascript/dashboard/i18n/locale/ar/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ar/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "جهات الاتصال",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "رسالة",
       "SEND_MESSAGE": "إرسال الرسالة",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "حذف جهة الاتصال",
       "DELETE_DIALOG": {
         "TITLE": "تأكيد الحذف",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "نعم، احذف",
         "API": {
           "SUCCESS_MESSAGE": "تم حذف جهة الاتصال بنجاح",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "لا توجد جهات اتصال تطابق بحثك 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ar/conversation.json b/app/javascript/dashboard/i18n/locale/ar/conversation.json
index 6dca3e263..fc0d64c54 100644
--- a/app/javascript/dashboard/i18n/locale/ar/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ar/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "حل المحادثة",
       "REOPEN_ACTION": "إعادة فتح",
       "OPEN_ACTION": "فتح",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "المزيد",
       "CLOSE": "أغلق",
       "DETAILS": "التفاصيل",
@@ -117,6 +118,11 @@
         "FAILED": "تعذر تغيير الأولوية، الرجاء المحاولة مرة أخرى."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "تحديد كمعلق",
       "RESOLVED": "تحديد كمحلولة",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "إضافة وسم",
       "AGENTS_LOADING": "جاري جلب الوكلاء...",
       "ASSIGN_TEAM": "تعيين فريق",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "معرف المحادثة {conversationId} تم تعيينه لـ \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "تم تعيين الوسم بنجاح",
     "ASSIGN_LABEL_FAILED": "فشل تعيين الوسم",
     "CHANGE_TEAM": "تم تغيير فريق المحادثة",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "حجم الملف يتجاوز حد الاقصى وهو {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
     "MESSAGE_ERROR": "غير قادر على إرسال هذه الرسالة، الرجاء المحاولة مرة أخرى لاحقاً",
     "SENT_BY": "أرسلت بواسطة:",
diff --git a/app/javascript/dashboard/i18n/locale/ar/general.json b/app/javascript/dashboard/i18n/locale/ar/general.json
index 7adff9c7b..696b28c7c 100644
--- a/app/javascript/dashboard/i18n/locale/ar/general.json
+++ b/app/javascript/dashboard/i18n/locale/ar/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "بحث",
       "EMPTY_STATE": "لم يتم العثور على النتائج"
-    }
+    },
+    "CLOSE": "أغلق"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/generalSettings.json b/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
index 903aee499..b0cb392c5 100644
--- a/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "التفضيلات",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "اسم الحساب",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ar/integrations.json b/app/javascript/dashboard/i18n/locale/ar/integrations.json
index 0066dfec8..d3e41d20c 100644
--- a/app/javascript/dashboard/i18n/locale/ar/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ar/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "قائد",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "إرسال الرسالة...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "أنت",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "الوصف",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ar/search.json b/app/javascript/dashboard/i18n/locale/ar/search.json
index fd4355f4b..c0137a9e2 100644
--- a/app/javascript/dashboard/i18n/locale/ar/search.json
+++ b/app/javascript/dashboard/i18n/locale/ar/search.json
@@ -4,12 +4,14 @@
       "ALL": "الكل",
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل"
+      "MESSAGES": "الرسائل",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل"
+      "MESSAGES": "الرسائل",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ar/settings.json b/app/javascript/dashboard/i18n/locale/ar/settings.json
index bcb62029d..12c0a003d 100644
--- a/app/javascript/dashboard/i18n/locale/ar/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "رمز المصادقة",
         "NOTE": "يمكن استخدام هذا رمز المصادقة إذا كنت تبني تطبيقات API للتكامل مع Chatwoot",
-        "COPY": "نسخ"
+        "COPY": "نسخ",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "غير متصل"
         },
         "SET_AVAILABILITY_SUCCESS": "تم تعيين التوافر بنجاح",
-        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى"
+        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "عنوان البريد الإلكتروني الخاص بك",
@@ -280,6 +286,7 @@
     "REPORTS": "التقارير",
     "SETTINGS": "الإعدادات",
     "CONTACTS": "جهات الاتصال",
+    "ACTIVE": "مفعل",
     "CAPTAIN": "قائد",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/az/agentBots.json b/app/javascript/dashboard/i18n/locale/az/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/az/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/az/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/az/auditLogs.json b/app/javascript/dashboard/i18n/locale/az/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/az/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/az/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/contact.json b/app/javascript/dashboard/i18n/locale/az/contact.json
index 9147c24b1..b4d640f7f 100644
--- a/app/javascript/dashboard/i18n/locale/az/contact.json
+++ b/app/javascript/dashboard/i18n/locale/az/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/az/conversation.json b/app/javascript/dashboard/i18n/locale/az/conversation.json
index da2f64b01..fdb7fc07a 100644
--- a/app/javascript/dashboard/i18n/locale/az/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/az/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/az/general.json b/app/javascript/dashboard/i18n/locale/az/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/az/general.json
+++ b/app/javascript/dashboard/i18n/locale/az/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/generalSettings.json b/app/javascript/dashboard/i18n/locale/az/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/az/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/az/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/az/integrations.json b/app/javascript/dashboard/i18n/locale/az/integrations.json
index 0e3c46b97..2d182e0dc 100644
--- a/app/javascript/dashboard/i18n/locale/az/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/az/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/az/search.json b/app/javascript/dashboard/i18n/locale/az/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/az/search.json
+++ b/app/javascript/dashboard/i18n/locale/az/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/az/settings.json b/app/javascript/dashboard/i18n/locale/az/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/az/settings.json
+++ b/app/javascript/dashboard/i18n/locale/az/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/bg/agentBots.json b/app/javascript/dashboard/i18n/locale/bg/agentBots.json
index b90f164d1..aeb619327 100644
--- a/app/javascript/dashboard/i18n/locale/bg/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/bg/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/bg/auditLogs.json b/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
index b1b35c73b..eb0288402 100644
--- a/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/contact.json b/app/javascript/dashboard/i18n/locale/bg/contact.json
index a60b65797..cf08ef7e7 100644
--- a/app/javascript/dashboard/i18n/locale/bg/contact.json
+++ b/app/javascript/dashboard/i18n/locale/bg/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Контакти",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Съобщение",
       "SEND_MESSAGE": "Изпрати съобщение",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Изтриване на контакта",
       "DELETE_DIALOG": {
         "TITLE": "Потвърди изтриването",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Да, изтрий",
         "API": {
           "SUCCESS_MESSAGE": "Контакта е изтрит успешно",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Няма контакти отговарящи на търсенети ви 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/bg/conversation.json b/app/javascript/dashboard/i18n/locale/bg/conversation.json
index b11ecc167..b6b0daf15 100644
--- a/app/javascript/dashboard/i18n/locale/bg/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/bg/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Отворен",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Изтрий"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/bg/general.json b/app/javascript/dashboard/i18n/locale/bg/general.json
index 4c2c5bfa2..49598a20a 100644
--- a/app/javascript/dashboard/i18n/locale/bg/general.json
+++ b/app/javascript/dashboard/i18n/locale/bg/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Търсене",
       "EMPTY_STATE": "Няма намерени резултати"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/generalSettings.json b/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
index 73060096b..62e7c15d1 100644
--- a/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/bg/integrations.json b/app/javascript/dashboard/i18n/locale/bg/integrations.json
index 67ba67f7b..9e836ef47 100644
--- a/app/javascript/dashboard/i18n/locale/bg/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/bg/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Изпрати съобщение...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Описание",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/bg/search.json b/app/javascript/dashboard/i18n/locale/bg/search.json
index b74e66b13..a8fbc9775 100644
--- a/app/javascript/dashboard/i18n/locale/bg/search.json
+++ b/app/javascript/dashboard/i18n/locale/bg/search.json
@@ -4,12 +4,14 @@
       "ALL": "Всички",
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/bg/settings.json b/app/javascript/dashboard/i18n/locale/bg/settings.json
index 24674fdb6..e0efe78d1 100644
--- a/app/javascript/dashboard/i18n/locale/bg/settings.json
+++ b/app/javascript/dashboard/i18n/locale/bg/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Контакти",
+    "ACTIVE": "Активен",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ca/agentBots.json b/app/javascript/dashboard/i18n/locale/ca/agentBots.json
index b2f3cc7cd..a7d3e02df 100644
--- a/app/javascript/dashboard/i18n/locale/ca/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ca/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token d'accés",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ca/auditLogs.json b/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
index 393f7409f..17d4d02ac 100644
--- a/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/contact.json b/app/javascript/dashboard/i18n/locale/ca/contact.json
index 7a303fe6f..ee6bef2ca 100644
--- a/app/javascript/dashboard/i18n/locale/ca/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ca/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contactes",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Missatge",
       "SEND_MESSAGE": "Envia missatge",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Contacte esborrat",
       "DELETE_DIALOG": {
         "TITLE": "Confirma l'esborrat",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Si, esborra",
         "API": {
           "SUCCESS_MESSAGE": "Contacte esborrat correctament",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No hi ha cap contacte que coincideixi amb la vostra cerca 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ca/conversation.json b/app/javascript/dashboard/i18n/locale/ca/conversation.json
index 227be100f..55d9d5020 100644
--- a/app/javascript/dashboard/i18n/locale/ca/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ca/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resoldre",
       "REOPEN_ACTION": "Tornar a obrir",
       "OPEN_ACTION": "Obrir",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Més",
       "CLOSE": "Tanca",
       "DETAILS": "detalls",
@@ -117,6 +118,11 @@
         "FAILED": "No s'ha pogut canviar la prioritat. Si us plau, torna-ho a provar."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Esborrar"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marca com a pendent",
       "RESOLVED": "Marca com a resolt",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assigna etiqueta",
       "AGENTS_LOADING": "S'estan carregant els agents...",
       "ASSIGN_TEAM": "Assigna un equip",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id de conversa {conversationId} assignat a \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "L'etiqueta s'ha assignat correctament",
     "ASSIGN_LABEL_FAILED": "L'assignació d'etiquetes ha fallat",
     "CHANGE_TEAM": "L'equip de conversa ha canviat",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "El fitxer supera el límit de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB fitxers adjunts",
     "MESSAGE_ERROR": "No es pot enviar aquest missatge, torna-ho a provar més tard",
     "SENT_BY": "Enviat per:",
diff --git a/app/javascript/dashboard/i18n/locale/ca/general.json b/app/javascript/dashboard/i18n/locale/ca/general.json
index d0c48ce7e..02e697397 100644
--- a/app/javascript/dashboard/i18n/locale/ca/general.json
+++ b/app/javascript/dashboard/i18n/locale/ca/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cercar",
       "EMPTY_STATE": "No s'ha trobat agents"
-    }
+    },
+    "CLOSE": "Tanca"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/generalSettings.json b/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
index 9abfc8245..ac8714d6e 100644
--- a/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nom del compte",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ca/integrations.json b/app/javascript/dashboard/i18n/locale/ca/integrations.json
index 5190d1e70..48f3cbb47 100644
--- a/app/javascript/dashboard/i18n/locale/ca/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ca/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Envia missatge...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Tu",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "Pots canviar o cancel·lar el teu pla en qualsevol moment"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Posa't en contacte amb el vostre administrador per obtenir l'actualització."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descripció",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ca/search.json b/app/javascript/dashboard/i18n/locale/ca/search.json
index 6cdace7cc..599d13a78 100644
--- a/app/javascript/dashboard/i18n/locale/ca/search.json
+++ b/app/javascript/dashboard/i18n/locale/ca/search.json
@@ -4,12 +4,14 @@
       "ALL": "Totes",
       "CONTACTS": "Contactes",
       "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges"
+      "MESSAGES": "Missatges",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contactes",
       "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges"
+      "MESSAGES": "Missatges",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ca/settings.json b/app/javascript/dashboard/i18n/locale/ca/settings.json
index 3b14a74f6..1bca3d869 100644
--- a/app/javascript/dashboard/i18n/locale/ca/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token d'accés",
         "NOTE": "Aquest token es pot utilitzar si creeu una integració basada en l'API",
-        "COPY": "Copia"
+        "COPY": "Copia",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Fora de línia"
         },
         "SET_AVAILABILITY_SUCCESS": "La disponibilitat s'ha establert correctament",
-        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar"
+        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "La teva adreça de correu electrònic",
@@ -280,6 +286,7 @@
     "REPORTS": "Informes",
     "SETTINGS": "Configuracions",
     "CONTACTS": "Contactes",
+    "ACTIVE": "Actiu",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/cs/agentBots.json b/app/javascript/dashboard/i18n/locale/cs/agentBots.json
index 9eca32a37..18ec3788b 100644
--- a/app/javascript/dashboard/i18n/locale/cs/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/cs/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Přístupový token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/cs/auditLogs.json b/app/javascript/dashboard/i18n/locale/cs/auditLogs.json
index d2d38b094..1620dab00 100644
--- a/app/javascript/dashboard/i18n/locale/cs/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/cs/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/contact.json b/app/javascript/dashboard/i18n/locale/cs/contact.json
index 2318bb243..c18736ba5 100644
--- a/app/javascript/dashboard/i18n/locale/cs/contact.json
+++ b/app/javascript/dashboard/i18n/locale/cs/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakty",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Zpráva",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdit odstranění",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ano, odstranit",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Vašemu hledání neodpovídají žádné kontakty 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/cs/conversation.json b/app/javascript/dashboard/i18n/locale/cs/conversation.json
index d5c999c58..3567a8821 100644
--- a/app/javascript/dashboard/i18n/locale/cs/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/cs/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Vyřešit",
       "REOPEN_ACTION": "Znovu otevřít",
       "OPEN_ACTION": "Otevřít",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Více",
       "CLOSE": "Zavřít",
       "DETAILS": "Podrobnosti",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Vymazat"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Označit jako nevyřízené",
       "RESOLVED": "Označit jako vyřešené",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Přiřadit štítek",
       "AGENTS_LOADING": "Načítání agentů...",
       "ASSIGN_TEAM": "Přiřadit tým",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Konverzace id {conversationId} přiřazena \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Štítek byl úspěšně přiřazen",
     "ASSIGN_LABEL_FAILED": "Přiřazení štítku se nezdařilo",
     "CHANGE_TEAM": "Tým konverzace se změnil",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Nepodařilo se odeslat tuto zprávu, zkuste to prosím později",
     "SENT_BY": "Odeslal:",
diff --git a/app/javascript/dashboard/i18n/locale/cs/general.json b/app/javascript/dashboard/i18n/locale/cs/general.json
index a7a2af822..641bacba7 100644
--- a/app/javascript/dashboard/i18n/locale/cs/general.json
+++ b/app/javascript/dashboard/i18n/locale/cs/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Hledat",
       "EMPTY_STATE": "Žádné výsledky"
-    }
+    },
+    "CLOSE": "Zavřít"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/generalSettings.json b/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
index 796ff57ae..bd6c45169 100644
--- a/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Název účtu",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/cs/integrations.json b/app/javascript/dashboard/i18n/locale/cs/integrations.json
index 6b0c8772a..909d91b95 100644
--- a/app/javascript/dashboard/i18n/locale/cs/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/cs/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vy",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/cs/search.json b/app/javascript/dashboard/i18n/locale/cs/search.json
index 1e9cebdb4..4da840c17 100644
--- a/app/javascript/dashboard/i18n/locale/cs/search.json
+++ b/app/javascript/dashboard/i18n/locale/cs/search.json
@@ -4,12 +4,14 @@
       "ALL": "Vše",
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Konverzace",
-      "MESSAGES": "Zprávy"
+      "MESSAGES": "Zprávy",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Konverzace",
-      "MESSAGES": "Zprávy"
+      "MESSAGES": "Zprávy",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/cs/settings.json b/app/javascript/dashboard/i18n/locale/cs/settings.json
index 37d8b3f0a..b78f94028 100644
--- a/app/javascript/dashboard/i18n/locale/cs/settings.json
+++ b/app/javascript/dashboard/i18n/locale/cs/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Přístupový token",
         "NOTE": "Tento token může být použit při vytváření integrace založené na API",
-        "COPY": "Kopírovat"
+        "COPY": "Kopírovat",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Vaše e-mailová adresa",
@@ -280,6 +286,7 @@
     "REPORTS": "Zprávy",
     "SETTINGS": "Nastavení",
     "CONTACTS": "Kontakty",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/da/agentBots.json b/app/javascript/dashboard/i18n/locale/da/agentBots.json
index 07e2b6925..7b44f5897 100644
--- a/app/javascript/dashboard/i18n/locale/da/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/da/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Adgangs Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/da/auditLogs.json b/app/javascript/dashboard/i18n/locale/da/auditLogs.json
index 9c4726527..fdac019c5 100644
--- a/app/javascript/dashboard/i18n/locale/da/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/da/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/contact.json b/app/javascript/dashboard/i18n/locale/da/contact.json
index 87c116297..974bd97c3 100644
--- a/app/javascript/dashboard/i18n/locale/da/contact.json
+++ b/app/javascript/dashboard/i18n/locale/da/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakter",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Besked",
       "SEND_MESSAGE": "Send besked",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Slet kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Bekræft Sletning",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, Slet",
         "API": {
           "SUCCESS_MESSAGE": "Kontakten blev slettet",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Ingen kontakter matcher din søgning 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/da/conversation.json b/app/javascript/dashboard/i18n/locale/da/conversation.json
index 90d49e509..cb7f6ce1e 100644
--- a/app/javascript/dashboard/i18n/locale/da/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/da/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Løs",
       "REOPEN_ACTION": "Genåben",
       "OPEN_ACTION": "Åbn",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mere",
       "CLOSE": "Luk",
       "DETAILS": "detaljer",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Slet"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Markér som afventende",
       "RESOLVED": "Marker som løst",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Tildel etiket",
       "AGENTS_LOADING": "Indlæser agenter...",
       "ASSIGN_TEAM": "Tildel team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Samtale id {conversationId} tildelt \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label tildelt",
     "ASSIGN_LABEL_FAILED": "Tildeling af etiket mislykkedes",
     "CHANGE_TEAM": "Samtaleholdet er ændret",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Filen overskrider grænsen på {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} for vedhæftede filer",
     "MESSAGE_ERROR": "Kunne ikke sende denne besked, prøv igen senere",
     "SENT_BY": "Sendt af:",
diff --git a/app/javascript/dashboard/i18n/locale/da/general.json b/app/javascript/dashboard/i18n/locale/da/general.json
index 8e95993f4..bed7d78a1 100644
--- a/app/javascript/dashboard/i18n/locale/da/general.json
+++ b/app/javascript/dashboard/i18n/locale/da/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Søg",
       "EMPTY_STATE": "Ingen resultater fundet"
-    }
+    },
+    "CLOSE": "Luk"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/generalSettings.json b/app/javascript/dashboard/i18n/locale/da/generalSettings.json
index 24261f9b9..cd9fd33ad 100644
--- a/app/javascript/dashboard/i18n/locale/da/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/da/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontonavn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/da/integrations.json b/app/javascript/dashboard/i18n/locale/da/integrations.json
index da3a5345a..72b12a1c4 100644
--- a/app/javascript/dashboard/i18n/locale/da/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/da/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send besked...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Dig",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beskrivelse",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/da/search.json b/app/javascript/dashboard/i18n/locale/da/search.json
index 91fe43db9..4605d432a 100644
--- a/app/javascript/dashboard/i18n/locale/da/search.json
+++ b/app/javascript/dashboard/i18n/locale/da/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alle",
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Beskeder"
+      "MESSAGES": "Beskeder",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Beskeder"
+      "MESSAGES": "Beskeder",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/da/settings.json b/app/javascript/dashboard/i18n/locale/da/settings.json
index 4fbd3fc84..e1286c6a4 100644
--- a/app/javascript/dashboard/i18n/locale/da/settings.json
+++ b/app/javascript/dashboard/i18n/locale/da/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Adgangs Token",
         "NOTE": "Denne token kan bruges, hvis du bygger en API-baseret integration",
-        "COPY": "Kopiér"
+        "COPY": "Kopiér",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Din e-mail adresse",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporter",
     "SETTINGS": "Indstillinger",
     "CONTACTS": "Kontakter",
+    "ACTIVE": "Aktiv",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/de/agentBots.json b/app/javascript/dashboard/i18n/locale/de/agentBots.json
index 68333c220..a5119b531 100644
--- a/app/javascript/dashboard/i18n/locale/de/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/de/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Der Bot konnte nicht aktualisiert werden, bitte versuche es später erneut."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Zugangstoken",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/de/auditLogs.json b/app/javascript/dashboard/i18n/locale/de/auditLogs.json
index 19dc9e016..6b4c17a47 100644
--- a/app/javascript/dashboard/i18n/locale/de/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/de/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/contact.json b/app/javascript/dashboard/i18n/locale/de/contact.json
index 5d322f739..ece7d0267 100644
--- a/app/javascript/dashboard/i18n/locale/de/contact.json
+++ b/app/javascript/dashboard/i18n/locale/de/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakte",
       "SEARCH_TITLE": "Kontakte suchen",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Suchen...",
       "MESSAGE_BUTTON": "Nachricht",
       "SEND_MESSAGE": "Nachricht senden",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Twitter hinzufügen"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Kontakt löschen",
       "DELETE_DIALOG": {
         "TITLE": "Löschung bestätigen",
-        "DESCRIPTION": "Sind Sie sicher, dass Sie den Kontakt {contactName} löschen möchten?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, löschen",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt erfolgreich gelöscht",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Füge neue Kontakte hinzu, indem du auf den Button unten klickst",
       "BUTTON_LABEL": "Kontakt hinzufügen",
       "SEARCH_EMPTY_STATE_TITLE": "Keine Kontakte entsprechen Ihrer Suche 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Keine Kontakte verfügbar in dieser Ansicht 📋"
+      "LIST_EMPTY_STATE_TITLE": "Keine Kontakte verfügbar in dieser Ansicht 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/de/conversation.json b/app/javascript/dashboard/i18n/locale/de/conversation.json
index e8f57be02..72aae4345 100644
--- a/app/javascript/dashboard/i18n/locale/de/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/de/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Fall schließen",
       "REOPEN_ACTION": "Wieder öffnen",
       "OPEN_ACTION": "Öffnen",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mehr",
       "CLOSE": "Schließen",
       "DETAILS": "Einzelheiten",
@@ -117,6 +118,11 @@
         "FAILED": "Priorität konnte nicht geändert werden. Bitte versuchen Sie es erneut."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Löschen"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Als ausstehend markieren",
       "RESOLVED": "Als gelöst markieren",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Label zuweisen",
       "AGENTS_LOADING": "Agenten werden geladen...",
       "ASSIGN_TEAM": "Team zuweisen",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Konversations-ID {conversationId} zugewiesen zu \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label erfolgreich zugewiesen",
     "ASSIGN_LABEL_FAILED": "Labelzuweisung fehlgeschlagen",
     "CHANGE_TEAM": "Das Konversationsteam hat sich geändert",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Die Datei überschreitet das Anhangslimit von {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Nachricht konnte nicht gesendet werden, bitte versuchen Sie es später erneut",
     "SENT_BY": "Gesendet von:",
diff --git a/app/javascript/dashboard/i18n/locale/de/general.json b/app/javascript/dashboard/i18n/locale/de/general.json
index 5915545e7..45baddf77 100644
--- a/app/javascript/dashboard/i18n/locale/de/general.json
+++ b/app/javascript/dashboard/i18n/locale/de/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Suchen",
       "EMPTY_STATE": "Keine Ergebnisse gefunden"
-    }
+    },
+    "CLOSE": "Schließen"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/generalSettings.json b/app/javascript/dashboard/i18n/locale/de/generalSettings.json
index 8427db1bc..2eccd68db 100644
--- a/app/javascript/dashboard/i18n/locale/de/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/de/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Einstellungen",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontobezeichnung",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/de/integrations.json b/app/javascript/dashboard/i18n/locale/de/integrations.json
index 77d6f154c..6d900c434 100644
--- a/app/javascript/dashboard/i18n/locale/de/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/de/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Kapitän",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Probiere diese Prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Nachricht senden...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain denkt nach",
       "YOU": "Sie",
       "USE": "Verwenden",
       "RESET": "Zurücksetzen",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Assistent auswählen",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "Sie können Ihr Paket jederzeit ändern oder kündigen"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI Funktion ist nur mit einem kostenpflichtigen Tarif verfügbar.",
       "UPGRADE_PROMPT": "Tarif upgraden, um Zugang zu unseren Assistenten, Copilot und mehr zu erhalten.",
       "ASK_ADMIN": "Bitte kontaktieren Sie Ihren Administrator für das Upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beschreibung",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/de/search.json b/app/javascript/dashboard/i18n/locale/de/search.json
index 50b00796b..562c63abe 100644
--- a/app/javascript/dashboard/i18n/locale/de/search.json
+++ b/app/javascript/dashboard/i18n/locale/de/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alle",
       "CONTACTS": "Kontakte",
       "CONVERSATIONS": "Gespräche",
-      "MESSAGES": "Nachrichten"
+      "MESSAGES": "Nachrichten",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakte",
       "CONVERSATIONS": "Gespräche",
-      "MESSAGES": "Nachrichten"
+      "MESSAGES": "Nachrichten",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/de/settings.json b/app/javascript/dashboard/i18n/locale/de/settings.json
index 3a96663fe..cedbf0189 100644
--- a/app/javascript/dashboard/i18n/locale/de/settings.json
+++ b/app/javascript/dashboard/i18n/locale/de/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Zugangstoken",
         "NOTE": "Dieses Token kann verwendet werden, wenn Sie eine API-basierte Integration erstellen",
-        "COPY": "Kopieren"
+        "COPY": "Kopieren",
+        "RESET": "Zurücksetzen",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Verfügbarkeit wurde erfolgreich gesetzt",
-        "SET_AVAILABILITY_ERROR": "Verfügbarkeit konnte nicht gesetzt werden, bitte versuchen Sie es erneut"
+        "SET_AVAILABILITY_ERROR": "Verfügbarkeit konnte nicht gesetzt werden, bitte versuchen Sie es erneut",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Deine Emailadresse",
@@ -280,6 +286,7 @@
     "REPORTS": "Berichte",
     "SETTINGS": "Einstellungen",
     "CONTACTS": "Kontakte",
+    "ACTIVE": "Aktiv",
     "CAPTAIN": "Kapitän",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/el/agentBots.json b/app/javascript/dashboard/i18n/locale/el/agentBots.json
index 2a18c9434..b2b475816 100644
--- a/app/javascript/dashboard/i18n/locale/el/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/el/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Κώδικας Πρόσβασης (Access Token)",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/el/auditLogs.json b/app/javascript/dashboard/i18n/locale/el/auditLogs.json
index 2b6308f8a..0cfee94b1 100644
--- a/app/javascript/dashboard/i18n/locale/el/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/el/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/contact.json b/app/javascript/dashboard/i18n/locale/el/contact.json
index 7a2bd6228..7cb18c39f 100644
--- a/app/javascript/dashboard/i18n/locale/el/contact.json
+++ b/app/javascript/dashboard/i18n/locale/el/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Επαφές",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Μήνυμα",
       "SEND_MESSAGE": "Αποστολή μηνύματος",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Διαγραφή Επαφής",
       "DELETE_DIALOG": {
         "TITLE": "Επιβεβαίωση Διαγραφής",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ναι, Διέγραψε το",
         "API": {
           "SUCCESS_MESSAGE": "Η επαφή διαγράφηκε επιτυχώς",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Δεν υπάρχουν επαφές που να αντιστοιχούν με την αναζήτησή σας 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/el/conversation.json b/app/javascript/dashboard/i18n/locale/el/conversation.json
index ca914e4b5..4186ce945 100644
--- a/app/javascript/dashboard/i18n/locale/el/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/el/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Επίλυση",
       "REOPEN_ACTION": "Επαναφορά",
       "OPEN_ACTION": "Ανοιχτές",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Περισσότερα",
       "CLOSE": "Κλείσιμο",
       "DETAILS": "Λεπτομέρειες",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Διαγραφή"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Σήμανση ως εκκρεμής",
       "RESOLVED": "Σήμανση ως επιλυμένου",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Εκχώρηση ετικέτας",
       "AGENTS_LOADING": "Φόρτωση πρακτόρων...",
       "ASSIGN_TEAM": "Ανάθεση ομάδας",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Η συνομιλία με αριθμό {conversationId} ανατέθηκε στον \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Επιτυχής εκχώρηση ετικέτας",
     "ASSIGN_LABEL_FAILED": "Η εκχώρηση ετικέτας απέτυχε",
     "CHANGE_TEAM": "Η ομάδα συνομιλίας άλλαξε",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Το αρχείο υπερβαίνει το όριο συνημμένου {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
     "MESSAGE_ERROR": "Δεν είναι δυνατή η αποστολή του μηνύματος, παρακαλώ προσπαθήστε ξανά αργότερα",
     "SENT_BY": "Αποστολή από:",
diff --git a/app/javascript/dashboard/i18n/locale/el/general.json b/app/javascript/dashboard/i18n/locale/el/general.json
index a1f613aa7..215e07e89 100644
--- a/app/javascript/dashboard/i18n/locale/el/general.json
+++ b/app/javascript/dashboard/i18n/locale/el/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Αναζήτηση",
       "EMPTY_STATE": "Δεν βρέθηκαν αποτελέσματα"
-    }
+    },
+    "CLOSE": "Κλείσιμο"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/generalSettings.json b/app/javascript/dashboard/i18n/locale/el/generalSettings.json
index a2887abf8..028897002 100644
--- a/app/javascript/dashboard/i18n/locale/el/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/el/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Ονομασία Λογαριασμού",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/el/integrations.json b/app/javascript/dashboard/i18n/locale/el/integrations.json
index c8392f58d..aec2fdf51 100644
--- a/app/javascript/dashboard/i18n/locale/el/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/el/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Αποστολή μηνύματος...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Περιγραφή",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/el/search.json b/app/javascript/dashboard/i18n/locale/el/search.json
index 4ac18bdaf..ab73f8a4f 100644
--- a/app/javascript/dashboard/i18n/locale/el/search.json
+++ b/app/javascript/dashboard/i18n/locale/el/search.json
@@ -4,12 +4,14 @@
       "ALL": "Όλες",
       "CONTACTS": "Επαφές",
       "CONVERSATIONS": "Συζητήσεις",
-      "MESSAGES": "Μηνύματα"
+      "MESSAGES": "Μηνύματα",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Επαφές",
       "CONVERSATIONS": "Συζητήσεις",
-      "MESSAGES": "Μηνύματα"
+      "MESSAGES": "Μηνύματα",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/el/settings.json b/app/javascript/dashboard/i18n/locale/el/settings.json
index 3ba8e18c4..fa6a645a7 100644
--- a/app/javascript/dashboard/i18n/locale/el/settings.json
+++ b/app/javascript/dashboard/i18n/locale/el/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Κώδικας Πρόσβασης (Access Token)",
         "NOTE": "Χρησιμοποιείται σε περίπτωση εξωτερικής ενοποίησης της εφαρμογής με κώδικα (API)",
-        "COPY": "Αντιγραφή"
+        "COPY": "Αντιγραφή",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Εκτός"
         },
         "SET_AVAILABILITY_SUCCESS": "Η διαθεσιμότητα ορίστηκε με επιτυχία",
-        "SET_AVAILABILITY_ERROR": "Αδυναμία ορισμού διαθεσιμότητας, παρακαλώ προσπαθήστε ξανά"
+        "SET_AVAILABILITY_ERROR": "Αδυναμία ορισμού διαθεσιμότητας, παρακαλώ προσπαθήστε ξανά",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Η διεύθυνση email",
@@ -280,6 +286,7 @@
     "REPORTS": "Αναφορές",
     "SETTINGS": "Ρυθμίσεις",
     "CONTACTS": "Επαφές",
+    "ACTIVE": "Ενεργή",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/es/agentBots.json b/app/javascript/dashboard/i18n/locale/es/agentBots.json
index 8c1949fa0..512bbf7dd 100644
--- a/app/javascript/dashboard/i18n/locale/es/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/es/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "No se pudo actualizar el bot, por favor inténtalo de nuevo más tarde."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token de acceso",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/es/auditLogs.json b/app/javascript/dashboard/i18n/locale/es/auditLogs.json
index 322cbdfe3..f74178fce 100644
--- a/app/javascript/dashboard/i18n/locale/es/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/es/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} actualizó la configuración de la cuenta (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/contact.json b/app/javascript/dashboard/i18n/locale/es/contact.json
index bfb4b880b..41ee73d66 100644
--- a/app/javascript/dashboard/i18n/locale/es/contact.json
+++ b/app/javascript/dashboard/i18n/locale/es/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contactos",
       "SEARCH_TITLE": "Buscar contactos",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Buscar...",
       "MESSAGE_BUTTON": "Mensaje",
       "SEND_MESSAGE": "Enviar mensaje",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Agregar Twitter/X"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Eliminar contacto",
       "DELETE_DIALOG": {
         "TITLE": "Confirmar eliminación",
-        "DESCRIPTION": "¿Estás seguro de que quieres eliminar este contacto {contactName}?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Sí, eliminar",
         "API": {
           "SUCCESS_MESSAGE": "Contacto eliminado correctamente",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Empieza a añadir nuevos contactos haciendo clic en el botón de abajo",
       "BUTTON_LABEL": "Añadir contacto",
       "SEARCH_EMPTY_STATE_TITLE": "No hay contactos que coincidan con tu búsqueda 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No hay contactos disponibles en esta vista 📋"
+      "LIST_EMPTY_STATE_TITLE": "No hay contactos disponibles en esta vista 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/es/conversation.json b/app/javascript/dashboard/i18n/locale/es/conversation.json
index d871a7de5..e36f8bdc0 100644
--- a/app/javascript/dashboard/i18n/locale/es/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/es/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolver",
       "REOPEN_ACTION": "Reabrir",
       "OPEN_ACTION": "Abrir",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Más",
       "CLOSE": "Cerrar",
       "DETAILS": "detalles",
@@ -117,6 +118,11 @@
         "FAILED": "No se pudo cambiar la prioridad. Por favor, inténtelo de nuevo."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Eliminar"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marcar como pendiente",
       "RESOLVED": "Marcar como resuelto",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Asignar etiqueta",
       "AGENTS_LOADING": "Cargando agentes...",
       "ASSIGN_TEAM": "Asignar equipo",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID de conversación {conversationId} asignado a \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiqueta asignada correctamente",
     "ASSIGN_LABEL_FAILED": "No se ha podido asignar la etiqueta",
     "CHANGE_TEAM": "Equipo de conversación cambiado",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "El archivo supera el límite de archivos adjuntos de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "No se puede enviar este mensaje, por favor inténtalo de nuevo más tarde",
     "SENT_BY": "Enviado por:",
diff --git a/app/javascript/dashboard/i18n/locale/es/general.json b/app/javascript/dashboard/i18n/locale/es/general.json
index 20d218464..84e57dae6 100644
--- a/app/javascript/dashboard/i18n/locale/es/general.json
+++ b/app/javascript/dashboard/i18n/locale/es/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Buscar",
       "EMPTY_STATE": "No se encontraron resultados"
-    }
+    },
+    "CLOSE": "Cerrar"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/generalSettings.json b/app/javascript/dashboard/i18n/locale/es/generalSettings.json
index 5812fe5dd..ce462c715 100644
--- a/app/javascript/dashboard/i18n/locale/es/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/es/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferencias",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nombre de cuenta",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/es/integrations.json b/app/javascript/dashboard/i18n/locale/es/integrations.json
index 905226810..a07bde914 100644
--- a/app/javascript/dashboard/i18n/locale/es/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/es/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Capitán",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Prueba estas sugerencias",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Enviar mensaje...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Tú",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "Puede cambiar o cancelar su plan en cualquier momento"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Por favor, comuníquese con su administrador para la actualización."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descripción",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/es/search.json b/app/javascript/dashboard/i18n/locale/es/search.json
index 835bccc2a..99e3bd070 100644
--- a/app/javascript/dashboard/i18n/locale/es/search.json
+++ b/app/javascript/dashboard/i18n/locale/es/search.json
@@ -4,12 +4,14 @@
       "ALL": "Todos",
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversaciones",
-      "MESSAGES": "Mensajes"
+      "MESSAGES": "Mensajes",
+      "ARTICLES": "Artículos"
     },
     "SECTION": {
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversaciones",
-      "MESSAGES": "Mensajes"
+      "MESSAGES": "Mensajes",
+      "ARTICLES": "Artículos"
     },
     "VIEW_MORE": "Ver más",
     "LOAD_MORE": "Cargar más",
diff --git a/app/javascript/dashboard/i18n/locale/es/settings.json b/app/javascript/dashboard/i18n/locale/es/settings.json
index de17a00f9..f9958dfe9 100644
--- a/app/javascript/dashboard/i18n/locale/es/settings.json
+++ b/app/javascript/dashboard/i18n/locale/es/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token de acceso",
         "NOTE": "Este token puede ser usado si estás construyendo una integración basada en API",
-        "COPY": "Copiar"
+        "COPY": "Copiar",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Alertas de audio",
@@ -185,7 +190,8 @@
           "OFFLINE": "Desconectado"
         },
         "SET_AVAILABILITY_SUCCESS": "La disponibilidad se ha establecido con éxito",
-        "SET_AVAILABILITY_ERROR": "No se pudo establecer la disponibilidad, inténtelo de nuevo"
+        "SET_AVAILABILITY_ERROR": "No se pudo establecer la disponibilidad, inténtelo de nuevo",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Tu dirección de correo",
@@ -280,6 +286,7 @@
     "REPORTS": "Informes",
     "SETTINGS": "Ajustes",
     "CONTACTS": "Contactos",
+    "ACTIVE": "Activo",
     "CAPTAIN": "Capitán",
     "CAPTAIN_ASSISTANTS": "Asistentes",
     "CAPTAIN_DOCUMENTS": "Documentos",
diff --git a/app/javascript/dashboard/i18n/locale/fa/agentBots.json b/app/javascript/dashboard/i18n/locale/fa/agentBots.json
index b62a645ee..e5af6099c 100644
--- a/app/javascript/dashboard/i18n/locale/fa/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fa/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "ربات بروز رسانی نشد، لطفا دوباره امتحان کنید."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "توکن دسترسی",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/fa/auditLogs.json b/app/javascript/dashboard/i18n/locale/fa/auditLogs.json
index e53abfbfb..0b3f78a44 100644
--- a/app/javascript/dashboard/i18n/locale/fa/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/fa/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/contact.json b/app/javascript/dashboard/i18n/locale/fa/contact.json
index 832acbeab..3f8940c0e 100644
--- a/app/javascript/dashboard/i18n/locale/fa/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fa/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "مخاطبین",
       "SEARCH_TITLE": "جستجوی مخاطبین",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "جستجو...",
       "MESSAGE_BUTTON": "پیام",
       "SEND_MESSAGE": "ارسال پیام",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "حذف مخاطب",
       "DELETE_DIALOG": {
         "TITLE": "تاییدیه حذف",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "بله، حذف شود",
         "API": {
           "SUCCESS_MESSAGE": "مخاطب با موفقیت حذف شد",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "هیچ مخاطبی با جستجوی شما مطابقت ندارد 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/fa/conversation.json b/app/javascript/dashboard/i18n/locale/fa/conversation.json
index 844a928d4..2bedcc8b8 100644
--- a/app/javascript/dashboard/i18n/locale/fa/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/fa/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "حل شد",
       "REOPEN_ACTION": "دوباره باز کنید",
       "OPEN_ACTION": "باز",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "بیشتر",
       "CLOSE": "بستن",
       "DETAILS": "جزئیات",
@@ -117,6 +118,11 @@
         "FAILED": "تغییر اولویت گفتگو با موفقیت انجام نشد. لطفا دوباره تلاش نمایید."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "علامت گذاری به عنوان در انتظار",
       "RESOLVED": "علامت زدن به عنوان حل شده",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "برچسب اختصاص دهید",
       "AGENTS_LOADING": "بارگذاری اپراتور ها...",
       "ASSIGN_TEAM": "تیم را تعیین کنید",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "شناسه مکالمه {conversationId} به \"{agentName}\" اختصاص داده شد",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "برچسب با موفقیت تخصیص یافت",
     "ASSIGN_LABEL_FAILED": "تخصیص برچسب ناموفق بود",
     "CHANGE_TEAM": "تیم مکالمه تغییر کرد",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "پرونده از حد مجاز پیوست {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} مگابایت بیشتر است",
     "MESSAGE_ERROR": "ارسال این پیام امکان پذیر نیست ، لطفاً بعداً دوباره امتحان کنید",
     "SENT_BY": "ارسال شده توسط:",
diff --git a/app/javascript/dashboard/i18n/locale/fa/general.json b/app/javascript/dashboard/i18n/locale/fa/general.json
index a4b6d9d88..d04980558 100644
--- a/app/javascript/dashboard/i18n/locale/fa/general.json
+++ b/app/javascript/dashboard/i18n/locale/fa/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "جستجو",
       "EMPTY_STATE": "نتیجه‌ای یافت نشد"
-    }
+    },
+    "CLOSE": "بستن"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/generalSettings.json b/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
index d902a227d..9d0e398f9 100644
--- a/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "۳۰",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "تنظیمات",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "نام حساب‌کاربری",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/fa/integrations.json b/app/javascript/dashboard/i18n/locale/fa/integrations.json
index 9ee1fc854..4654a09d0 100644
--- a/app/javascript/dashboard/i18n/locale/fa/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fa/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "ارسال پیام...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "شما",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "لطفاً برای ارتقا با ادمین خود تماس بگیرید."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "توضیحات",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/fa/search.json b/app/javascript/dashboard/i18n/locale/fa/search.json
index 105e2a493..d2b9fbc8f 100644
--- a/app/javascript/dashboard/i18n/locale/fa/search.json
+++ b/app/javascript/dashboard/i18n/locale/fa/search.json
@@ -4,12 +4,14 @@
       "ALL": "همه",
       "CONTACTS": "مخاطبین",
       "CONVERSATIONS": "گفتگوها",
-      "MESSAGES": "پیام‌ها"
+      "MESSAGES": "پیام‌ها",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "مخاطبین",
       "CONVERSATIONS": "گفتگوها",
-      "MESSAGES": "پیام‌ها"
+      "MESSAGES": "پیام‌ها",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/fa/settings.json b/app/javascript/dashboard/i18n/locale/fa/settings.json
index 2e0b262c0..4a037f3ad 100644
--- a/app/javascript/dashboard/i18n/locale/fa/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fa/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "توکن دسترسی",
         "NOTE": "از این توکن برای دسترسی از طریق API استفاده می‌شود",
-        "COPY": "کپی"
+        "COPY": "کپی",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "آفلاین"
         },
         "SET_AVAILABILITY_SUCCESS": "در دسترس بودن با موفقیت تنظیم شد",
-        "SET_AVAILABILITY_ERROR": "در دسترس بودن تنظیم نشد، لطفا دوباره امتحان کنید"
+        "SET_AVAILABILITY_ERROR": "در دسترس بودن تنظیم نشد، لطفا دوباره امتحان کنید",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "ایمیل شما",
@@ -280,6 +286,7 @@
     "REPORTS": "گزارشات",
     "SETTINGS": "تنظیمات",
     "CONTACTS": "مخاطبین",
+    "ACTIVE": "فعال",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/fi/agentBots.json b/app/javascript/dashboard/i18n/locale/fi/agentBots.json
index 25d68bd61..eae68ec01 100644
--- a/app/javascript/dashboard/i18n/locale/fi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fi/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/fi/auditLogs.json b/app/javascript/dashboard/i18n/locale/fi/auditLogs.json
index 82a9bcf33..67a9ae2e8 100644
--- a/app/javascript/dashboard/i18n/locale/fi/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/fi/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/contact.json b/app/javascript/dashboard/i18n/locale/fi/contact.json
index bbc7b00e4..969c21162 100644
--- a/app/javascript/dashboard/i18n/locale/fi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fi/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Yhteystiedot",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Viesti",
       "SEND_MESSAGE": "Lähetä viesti",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Poista yhteystieto",
       "DELETE_DIALOG": {
         "TITLE": "Vahvista poistaminen",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Kyllä, poista",
         "API": {
           "SUCCESS_MESSAGE": "Yhteystiedon poistaminen onnistui",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Ei hakua vastaavia yhteystietoja 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/fi/conversation.json b/app/javascript/dashboard/i18n/locale/fi/conversation.json
index b9a0d066e..465cb8542 100644
--- a/app/javascript/dashboard/i18n/locale/fi/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/fi/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Ratkaise",
       "REOPEN_ACTION": "Uudelleenavaa",
       "OPEN_ACTION": "Avaa",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Näytä",
       "CLOSE": "Sulje",
       "DETAILS": "tiedot",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Poista"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Lähettäjä:",
diff --git a/app/javascript/dashboard/i18n/locale/fi/general.json b/app/javascript/dashboard/i18n/locale/fi/general.json
index 3a3e20797..2a2a267c7 100644
--- a/app/javascript/dashboard/i18n/locale/fi/general.json
+++ b/app/javascript/dashboard/i18n/locale/fi/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Etsi",
       "EMPTY_STATE": "Tuloksia ei löytynyt"
-    }
+    },
+    "CLOSE": "Sulje"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/generalSettings.json b/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
index 2e1235069..a25c64396 100644
--- a/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Asetukset",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Tilin nimi",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/fi/integrations.json b/app/javascript/dashboard/i18n/locale/fi/integrations.json
index 1d7ec60c0..ca681f4fd 100644
--- a/app/javascript/dashboard/i18n/locale/fi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fi/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Lähetä viesti...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Sinä",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Kuvaus",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/fi/search.json b/app/javascript/dashboard/i18n/locale/fi/search.json
index 13071d401..89368d3b6 100644
--- a/app/javascript/dashboard/i18n/locale/fi/search.json
+++ b/app/javascript/dashboard/i18n/locale/fi/search.json
@@ -4,12 +4,14 @@
       "ALL": "Kaikki",
       "CONTACTS": "Yhteystiedot",
       "CONVERSATIONS": "Keskustelut",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Yhteystiedot",
       "CONVERSATIONS": "Keskustelut",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/fi/settings.json b/app/javascript/dashboard/i18n/locale/fi/settings.json
index 42a0e9ccc..2488a8768 100644
--- a/app/javascript/dashboard/i18n/locale/fi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fi/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "Tätä tunnusta voidaan käyttää, jos olet rakentamassa API-pohjaista integraatiota",
-        "COPY": "Kopioi"
+        "COPY": "Kopioi",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Sinun sähköpostiosoitteesi",
@@ -280,6 +286,7 @@
     "REPORTS": "Raportit",
     "SETTINGS": "Asetukset",
     "CONTACTS": "Yhteystiedot",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/fr/agentBots.json b/app/javascript/dashboard/i18n/locale/fr/agentBots.json
index aed48e91d..477eef743 100644
--- a/app/javascript/dashboard/i18n/locale/fr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fr/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Impossible de mettre à jour le bot, veuillez réessayer plus tard."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Jeton d'accès",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Avatar du bot"
diff --git a/app/javascript/dashboard/i18n/locale/fr/auditLogs.json b/app/javascript/dashboard/i18n/locale/fr/auditLogs.json
index d70ebde17..fde634766 100644
--- a/app/javascript/dashboard/i18n/locale/fr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/fr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/contact.json b/app/javascript/dashboard/i18n/locale/fr/contact.json
index ab416438d..c41f004b0 100644
--- a/app/javascript/dashboard/i18n/locale/fr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Envoyer un message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Supprimer le contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirmer la suppression",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Oui, supprimer",
         "API": {
           "SUCCESS_MESSAGE": "Contact supprimé avec succès",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Aucun contact ne correspond à votre recherche 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/fr/conversation.json b/app/javascript/dashboard/i18n/locale/fr/conversation.json
index 7471f9850..78901dd2b 100644
--- a/app/javascript/dashboard/i18n/locale/fr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/fr/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Résoudre",
       "REOPEN_ACTION": "Ré-ouvrir",
       "OPEN_ACTION": "Ouvert",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Plus",
       "CLOSE": "Fermer",
       "DETAILS": "détails",
@@ -117,6 +118,11 @@
         "FAILED": "Impossible de modifier la priorité. Veuillez réessayer."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Supprimer"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marquer comme en attente",
       "RESOLVED": "Marquer comme résolu",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assigner une étiquette",
       "AGENTS_LOADING": "Chargement des agents...",
       "ASSIGN_TEAM": "Assigner une équipe",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assignée à \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Étiquette attribuée avec succès",
     "ASSIGN_LABEL_FAILED": "Échec de l'attribution de l'étiquette",
     "CHANGE_TEAM": "L'équipe de conversation a été modifiée",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Le fichier dépasse la limite de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} pour les pièces jointes",
     "MESSAGE_ERROR": "Impossible d'envoyer ce message, veuillez réessayer plus tard",
     "SENT_BY": "Envoyé par:",
diff --git a/app/javascript/dashboard/i18n/locale/fr/general.json b/app/javascript/dashboard/i18n/locale/fr/general.json
index b25c8d702..eb09173c5 100644
--- a/app/javascript/dashboard/i18n/locale/fr/general.json
+++ b/app/javascript/dashboard/i18n/locale/fr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Rechercher",
       "EMPTY_STATE": "Aucun résultat trouvé"
-    }
+    },
+    "CLOSE": "Fermer"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/generalSettings.json b/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
index 6a8bee06d..5ba2a8767 100644
--- a/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Résolution automatique des conversations",
-        "NOTE": "Cette configuration vous permet de résoudre automatiquement la conversation après un certain délai. Définissez la durée et personnalisez le message à l'utilisateur ci-dessous."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "La durée de résolution automatique doit être comprise entre 10 minutes et 999 jours",
+          "API": {
+            "SUCCESS": "Paramètres de résolution automatique mis à jour avec succès",
+            "ERROR": "Échec de la mise à jour des paramètres de résolution automatique"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "La conversation a été marquée comme résolue par le système en raison de 15 jours d'inactivité",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nom du compte",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclure les conversations non prises en charge",
-        "HELP": "Lorsque cette option est activée, le système ignorera la résolution des conversations qui attendent toujours une réponse d'un agent."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Durée d'inactivité avant résolution",
diff --git a/app/javascript/dashboard/i18n/locale/fr/integrations.json b/app/javascript/dashboard/i18n/locale/fr/integrations.json
index 14d052530..30e60f298 100644
--- a/app/javascript/dashboard/i18n/locale/fr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fr/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Envoyer un message...",
       "EMPTY_MESSAGE": "Une erreur s'est produite lors de la génération de la réponse. Veuillez réessayer.",
       "LOADER": "Captain is thinking",
       "YOU": "Vous",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Évaluer cette conversation",
           "CONTENT": "Revue de la conversation pour évaluer dans quelle mesure elle répond aux besoins du client. Partagez une note sur 5 en fonction du ton, de la clarté et de l'efficacité."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Entrez le nom de l'assistant",
           "ERROR": "Le nom est requis"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Entrez la description de l'assistant",
diff --git a/app/javascript/dashboard/i18n/locale/fr/search.json b/app/javascript/dashboard/i18n/locale/fr/search.json
index f0c308f7f..55b0ab530 100644
--- a/app/javascript/dashboard/i18n/locale/fr/search.json
+++ b/app/javascript/dashboard/i18n/locale/fr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tous",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/fr/settings.json b/app/javascript/dashboard/i18n/locale/fr/settings.json
index 011bac2c1..1f6dd95fd 100644
--- a/app/javascript/dashboard/i18n/locale/fr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Jeton d'accès",
         "NOTE": "Ce jeton peut être utilisé si vous construisez une intégration basée sur l'API",
-        "COPY": "Copier"
+        "COPY": "Copier",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Hors ligne"
         },
         "SET_AVAILABILITY_SUCCESS": "La disponibilité a bien été définie",
-        "SET_AVAILABILITY_ERROR": "Impossible de définir la disponibilité, veuillez réessayer"
+        "SET_AVAILABILITY_ERROR": "Impossible de définir la disponibilité, veuillez réessayer",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Votre adresse de courriel",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapports",
     "SETTINGS": "Paramètres",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Actif",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/he/agentBots.json b/app/javascript/dashboard/i18n/locale/he/agentBots.json
index 94ace18f2..925836f35 100644
--- a/app/javascript/dashboard/i18n/locale/he/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/he/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "אסימון",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/he/auditLogs.json b/app/javascript/dashboard/i18n/locale/he/auditLogs.json
index 34450eb06..e52d31f86 100644
--- a/app/javascript/dashboard/i18n/locale/he/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/he/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/contact.json b/app/javascript/dashboard/i18n/locale/he/contact.json
index 639d87b6e..b18a83ef9 100644
--- a/app/javascript/dashboard/i18n/locale/he/contact.json
+++ b/app/javascript/dashboard/i18n/locale/he/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "איש קשר",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "הודעה",
       "SEND_MESSAGE": "שלח הודעה",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "מחק איש קשר",
       "DELETE_DIALOG": {
         "TITLE": "אשר מחיקה",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "כן, מחק",
         "API": {
           "SUCCESS_MESSAGE": "איש הקשר נמחק בהצלחה",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "אין אנשי קשר שתואמים לחיפוש שלך 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/he/conversation.json b/app/javascript/dashboard/i18n/locale/he/conversation.json
index 05e433690..6676a7dc9 100644
--- a/app/javascript/dashboard/i18n/locale/he/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/he/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "פתרון",
       "REOPEN_ACTION": "פתח מחדש",
       "OPEN_ACTION": "פתח",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "עוד",
       "CLOSE": "סגור",
       "DETAILS": "פרטים",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "מחק"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "סמן כממתין",
       "RESOLVED": "סמן כפתור",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "ההקצה תווית",
       "AGENTS_LOADING": "טוען סוכנים...",
       "ASSIGN_TEAM": "שייך צוות",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "מזהה שיחה {conversationId} קושר ל {agentName}",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "סמן משימה כבוצעה בהצלחה",
     "ASSIGN_LABEL_FAILED": "סמן משימה כנכשלה",
     "CHANGE_TEAM": "שיחת קבוצה השתנתה",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "הקובץ גדול מ{MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}MB מגבלת העלאה",
     "MESSAGE_ERROR": "לא ניתן לשלוח הודעה, אנא נסה שוב מאוחר יותר",
     "SENT_BY": "נשלח על ידי:",
diff --git a/app/javascript/dashboard/i18n/locale/he/general.json b/app/javascript/dashboard/i18n/locale/he/general.json
index 7ac10d6a1..5ee9b1b6a 100644
--- a/app/javascript/dashboard/i18n/locale/he/general.json
+++ b/app/javascript/dashboard/i18n/locale/he/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "חפש",
       "EMPTY_STATE": "לא נמצאו תוצאות"
-    }
+    },
+    "CLOSE": "סגור"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/generalSettings.json b/app/javascript/dashboard/i18n/locale/he/generalSettings.json
index 2332e7d60..0a677534a 100644
--- a/app/javascript/dashboard/i18n/locale/he/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/he/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "שם החשבון",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/he/integrations.json b/app/javascript/dashboard/i18n/locale/he/integrations.json
index ec0c6960b..72b5f4d86 100644
--- a/app/javascript/dashboard/i18n/locale/he/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/he/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "טייס משנה",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "שלח הודעה...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "תיאור",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/he/search.json b/app/javascript/dashboard/i18n/locale/he/search.json
index 9622f08d7..38ff7d389 100644
--- a/app/javascript/dashboard/i18n/locale/he/search.json
+++ b/app/javascript/dashboard/i18n/locale/he/search.json
@@ -4,12 +4,14 @@
       "ALL": "הכל",
       "CONTACTS": "איש קשר",
       "CONVERSATIONS": "שיחות",
-      "MESSAGES": "הודעות"
+      "MESSAGES": "הודעות",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "איש קשר",
       "CONVERSATIONS": "שיחות",
-      "MESSAGES": "הודעות"
+      "MESSAGES": "הודעות",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/he/settings.json b/app/javascript/dashboard/i18n/locale/he/settings.json
index 2d0a2c22c..883441eac 100644
--- a/app/javascript/dashboard/i18n/locale/he/settings.json
+++ b/app/javascript/dashboard/i18n/locale/he/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "אסימון",
         "NOTE": "משמש לחיבורי API",
-        "COPY": "עותק"
+        "COPY": "עותק",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "לא מחובר"
         },
         "SET_AVAILABILITY_SUCCESS": "זמינות הוגדרה בהצלחה",
-        "SET_AVAILABILITY_ERROR": "לא ניתן להגדיר זמינות, אנא נסה שנית"
+        "SET_AVAILABILITY_ERROR": "לא ניתן להגדיר זמינות, אנא נסה שנית",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "כתובת הדוא\"ל שלך",
@@ -280,6 +286,7 @@
     "REPORTS": "דיווחים",
     "SETTINGS": "הגדרות",
     "CONTACTS": "איש קשר",
+    "ACTIVE": "פעיל",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hi/agentBots.json b/app/javascript/dashboard/i18n/locale/hi/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/hi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hi/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hi/auditLogs.json b/app/javascript/dashboard/i18n/locale/hi/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/hi/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hi/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/contact.json b/app/javascript/dashboard/i18n/locale/hi/contact.json
index a77327c14..d50af43d7 100644
--- a/app/javascript/dashboard/i18n/locale/hi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hi/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hi/conversation.json b/app/javascript/dashboard/i18n/locale/hi/conversation.json
index da2f64b01..fdb7fc07a 100644
--- a/app/javascript/dashboard/i18n/locale/hi/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hi/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/hi/general.json b/app/javascript/dashboard/i18n/locale/hi/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/hi/general.json
+++ b/app/javascript/dashboard/i18n/locale/hi/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/generalSettings.json b/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hi/integrations.json b/app/javascript/dashboard/i18n/locale/hi/integrations.json
index abe06bb05..db3186acf 100644
--- a/app/javascript/dashboard/i18n/locale/hi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hi/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/hi/search.json b/app/javascript/dashboard/i18n/locale/hi/search.json
index e6e6edbe7..09c22ae3d 100644
--- a/app/javascript/dashboard/i18n/locale/hi/search.json
+++ b/app/javascript/dashboard/i18n/locale/hi/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hi/settings.json b/app/javascript/dashboard/i18n/locale/hi/settings.json
index 4be80dba1..6a9cbf229 100644
--- a/app/javascript/dashboard/i18n/locale/hi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hi/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hr/agentBots.json b/app/javascript/dashboard/i18n/locale/hr/agentBots.json
index 1a44f6b1f..545a7a57e 100644
--- a/app/javascript/dashboard/i18n/locale/hr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hr/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nije moguće ažurirati bota, molimo pokušajte ponovno."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Pristupni token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hr/auditLogs.json b/app/javascript/dashboard/i18n/locale/hr/auditLogs.json
index 8f33b1e59..12601fadf 100644
--- a/app/javascript/dashboard/i18n/locale/hr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/contact.json b/app/javascript/dashboard/i18n/locale/hr/contact.json
index 1eb92394b..01094d599 100644
--- a/app/javascript/dashboard/i18n/locale/hr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Poruka",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdi brisanje",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hr/conversation.json b/app/javascript/dashboard/i18n/locale/hr/conversation.json
index 7e8c58558..c9fc2271f 100644
--- a/app/javascript/dashboard/i18n/locale/hr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hr/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Nije moguće promijeniti prioritet. Molim, pokušajte kasnije."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Izbriši"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/hr/general.json b/app/javascript/dashboard/i18n/locale/hr/general.json
index f6cab3dae..fae150ec8 100644
--- a/app/javascript/dashboard/i18n/locale/hr/general.json
+++ b/app/javascript/dashboard/i18n/locale/hr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "Nisu pronađeni rezultati"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/generalSettings.json b/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
index 5f0d0961d..e88423779 100644
--- a/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hr/integrations.json b/app/javascript/dashboard/i18n/locale/hr/integrations.json
index 506cafc4d..63b3c01d4 100644
--- a/app/javascript/dashboard/i18n/locale/hr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hr/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vi",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/hr/macros.json b/app/javascript/dashboard/i18n/locale/hr/macros.json
index 14e737ef4..57f06dfd4 100644
--- a/app/javascript/dashboard/i18n/locale/hr/macros.json
+++ b/app/javascript/dashboard/i18n/locale/hr/macros.json
@@ -85,7 +85,7 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_TEAM": "Dodijeli tim",
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
diff --git a/app/javascript/dashboard/i18n/locale/hr/search.json b/app/javascript/dashboard/i18n/locale/hr/search.json
index 323473dd0..9c54b01bc 100644
--- a/app/javascript/dashboard/i18n/locale/hr/search.json
+++ b/app/javascript/dashboard/i18n/locale/hr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Sve",
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hr/settings.json b/app/javascript/dashboard/i18n/locale/hr/settings.json
index e67d8aff4..61ccdccb0 100644
--- a/app/javascript/dashboard/i18n/locale/hr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Pristupni token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Kopiraj"
+        "COPY": "Kopiraj",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hu/agentBots.json b/app/javascript/dashboard/i18n/locale/hu/agentBots.json
index 9c0d83849..9e01f7629 100644
--- a/app/javascript/dashboard/i18n/locale/hu/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hu/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nem tudta frissíteni a botot. Kérjük, próbálja újra."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Hozzáférési kulcs",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hu/auditLogs.json b/app/javascript/dashboard/i18n/locale/hu/auditLogs.json
index 1299c343e..72a561b84 100644
--- a/app/javascript/dashboard/i18n/locale/hu/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hu/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/contact.json b/app/javascript/dashboard/i18n/locale/hu/contact.json
index 4a08dae3c..5da9fe661 100644
--- a/app/javascript/dashboard/i18n/locale/hu/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hu/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontaktok",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Üzenet",
       "SEND_MESSAGE": "Üzenet elküldése",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Kontakt törlése",
       "DELETE_DIALOG": {
         "TITLE": "Törlés megerősítése",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Igen, Törlés",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt sikeresen törölve",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nincs a keresésnek megfelelő kontakt 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hu/conversation.json b/app/javascript/dashboard/i18n/locale/hu/conversation.json
index ee482c16e..0473e3ac5 100644
--- a/app/javascript/dashboard/i18n/locale/hu/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hu/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Megoldva",
       "REOPEN_ACTION": "Újranyitás",
       "OPEN_ACTION": "Megnyitás",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Tovább",
       "CLOSE": "Bezárás",
       "DETAILS": "részletek",
@@ -117,6 +118,11 @@
         "FAILED": "Nem sikerült megváltoztatni a prioritást. Kérlek, próbáld újra."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Törlés"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Függőben levőként megjelölés",
       "RESOLVED": "Megjelölés megoldottként",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Cimke hozzáadása",
       "AGENTS_LOADING": "Ügynökök betöltése...",
       "ASSIGN_TEAM": "Csapat hozzárendelése",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Címke sikeresen hozzárendelve",
     "ASSIGN_LABEL_FAILED": "Címke hozzárendelése sikertelen",
     "CHANGE_TEAM": "A beszélgetés csapata megváltozott",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "A file mérete meghaladja a {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} limitet",
     "MESSAGE_ERROR": "Nem tudsz üzenetet küldeni, kérlek, próbáld újra",
     "SENT_BY": "Küldő:",
diff --git a/app/javascript/dashboard/i18n/locale/hu/general.json b/app/javascript/dashboard/i18n/locale/hu/general.json
index b92df5935..c002d83da 100644
--- a/app/javascript/dashboard/i18n/locale/hu/general.json
+++ b/app/javascript/dashboard/i18n/locale/hu/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Keresés",
       "EMPTY_STATE": "Nincs találat"
-    }
+    },
+    "CLOSE": "Bezárás"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/generalSettings.json b/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
index cefc92303..9e52f1585 100644
--- a/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Fióknév",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hu/integrations.json b/app/javascript/dashboard/i18n/locale/hu/integrations.json
index 25cb95f2e..6d1d5b0b8 100644
--- a/app/javascript/dashboard/i18n/locale/hu/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hu/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Üzenet elküldése...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Ön",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Leírás",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/hu/search.json b/app/javascript/dashboard/i18n/locale/hu/search.json
index f100fceb6..c2da826c8 100644
--- a/app/javascript/dashboard/i18n/locale/hu/search.json
+++ b/app/javascript/dashboard/i18n/locale/hu/search.json
@@ -4,12 +4,14 @@
       "ALL": "Mind",
       "CONTACTS": "Kontaktok",
       "CONVERSATIONS": "Beszélgetések",
-      "MESSAGES": "Üzenetek"
+      "MESSAGES": "Üzenetek",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontaktok",
       "CONVERSATIONS": "Beszélgetések",
-      "MESSAGES": "Üzenetek"
+      "MESSAGES": "Üzenetek",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hu/settings.json b/app/javascript/dashboard/i18n/locale/hu/settings.json
index 1806c0b07..b9cee4b6e 100644
--- a/app/javascript/dashboard/i18n/locale/hu/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hu/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Hozzáférési kulcs",
         "NOTE": "Ez a kulcs akkor használható, ha API-alapú integrációt építesz",
-        "COPY": "Másolás"
+        "COPY": "Másolás",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Elérhetőség beállítása sikeres",
-        "SET_AVAILABILITY_ERROR": "Nem sikerült beállítani az elérhetőséget, kérlek, próbáld újra"
+        "SET_AVAILABILITY_ERROR": "Nem sikerült beállítani az elérhetőséget, kérlek, próbáld újra",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Az e-mailcímed",
@@ -280,6 +286,7 @@
     "REPORTS": "Jelentések",
     "SETTINGS": "Beállítások",
     "CONTACTS": "Kontaktok",
+    "ACTIVE": "Aktív",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hy/agentBots.json b/app/javascript/dashboard/i18n/locale/hy/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/hy/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hy/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hy/auditLogs.json b/app/javascript/dashboard/i18n/locale/hy/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/hy/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hy/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/contact.json b/app/javascript/dashboard/i18n/locale/hy/contact.json
index d0f38e59b..b4bb1c13a 100644
--- a/app/javascript/dashboard/i18n/locale/hy/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hy/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hy/conversation.json b/app/javascript/dashboard/i18n/locale/hy/conversation.json
index da2f64b01..fdb7fc07a 100644
--- a/app/javascript/dashboard/i18n/locale/hy/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hy/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/hy/general.json b/app/javascript/dashboard/i18n/locale/hy/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/hy/general.json
+++ b/app/javascript/dashboard/i18n/locale/hy/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/generalSettings.json b/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hy/integrations.json b/app/javascript/dashboard/i18n/locale/hy/integrations.json
index e57ecb7cd..84f9b282f 100644
--- a/app/javascript/dashboard/i18n/locale/hy/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hy/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/hy/search.json b/app/javascript/dashboard/i18n/locale/hy/search.json
index e6e6edbe7..09c22ae3d 100644
--- a/app/javascript/dashboard/i18n/locale/hy/search.json
+++ b/app/javascript/dashboard/i18n/locale/hy/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hy/settings.json b/app/javascript/dashboard/i18n/locale/hy/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/hy/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hy/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/id/agentBots.json b/app/javascript/dashboard/i18n/locale/id/agentBots.json
index eb99c2185..e29fa8263 100644
--- a/app/javascript/dashboard/i18n/locale/id/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/id/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token Akses",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/id/auditLogs.json b/app/javascript/dashboard/i18n/locale/id/auditLogs.json
index d180fab5d..f579ef475 100644
--- a/app/javascript/dashboard/i18n/locale/id/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/id/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/contact.json b/app/javascript/dashboard/i18n/locale/id/contact.json
index efcb1e73c..212bde087 100644
--- a/app/javascript/dashboard/i18n/locale/id/contact.json
+++ b/app/javascript/dashboard/i18n/locale/id/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontak",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Pesan",
       "SEND_MESSAGE": "Kirim Pesan",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Hapus kontak",
       "DELETE_DIALOG": {
         "TITLE": "Konfirmasi Penghapusan",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ya, Hapus",
         "API": {
           "SUCCESS_MESSAGE": "Kontak berhasil dihapus",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Tambahkan kontak",
       "SEARCH_EMPTY_STATE_TITLE": "Tidak ada kontak yang cocok dengan pencarian Anda 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/id/conversation.json b/app/javascript/dashboard/i18n/locale/id/conversation.json
index acd405e5c..2f06d6b09 100644
--- a/app/javascript/dashboard/i18n/locale/id/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/id/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Menyelesaikan",
       "REOPEN_ACTION": "Buka Kembali",
       "OPEN_ACTION": "Terbuka",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Selebihnya",
       "CLOSE": "Tutup",
       "DETAILS": "detail",
@@ -117,6 +118,11 @@
         "FAILED": "Gagal mengubah prioritas. Silakan coba lagi."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Hapus"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Tandai sebagai tertunda",
       "RESOLVED": "Tandai sebagai terselesaikan",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Tugaskan label",
       "AGENTS_LOADING": "Sedang memuat agen...",
       "ASSIGN_TEAM": "Tugaskan tim",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id percakapan {conversationId} ditugaskan ke \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label berhasil ditugaskan",
     "ASSIGN_LABEL_FAILED": "Gagal menugaskan label",
     "CHANGE_TEAM": "Percakapan diubah oleh tim",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Lampiran melebihi batas ukuran {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Tidak dapat mengirim pesan ini, mohon coba lagi nanti",
     "SENT_BY": "Dikirim oleh:",
diff --git a/app/javascript/dashboard/i18n/locale/id/general.json b/app/javascript/dashboard/i18n/locale/id/general.json
index 2b082c9c2..8eabae160 100644
--- a/app/javascript/dashboard/i18n/locale/id/general.json
+++ b/app/javascript/dashboard/i18n/locale/id/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cari",
       "EMPTY_STATE": "Tidak ada hasil ditemukan"
-    }
+    },
+    "CLOSE": "Tutup"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/generalSettings.json b/app/javascript/dashboard/i18n/locale/id/generalSettings.json
index 8217969cf..02afb7fcb 100644
--- a/app/javascript/dashboard/i18n/locale/id/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/id/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nama Akun",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/id/integrations.json b/app/javascript/dashboard/i18n/locale/id/integrations.json
index 01ff9e00a..0dd0cd2eb 100644
--- a/app/javascript/dashboard/i18n/locale/id/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/id/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Kirim Pesan...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Anda",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Deskripsi",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/id/search.json b/app/javascript/dashboard/i18n/locale/id/search.json
index 0793d21cf..f62b6a30d 100644
--- a/app/javascript/dashboard/i18n/locale/id/search.json
+++ b/app/javascript/dashboard/i18n/locale/id/search.json
@@ -4,12 +4,14 @@
       "ALL": "Semua",
       "CONTACTS": "Kontak",
       "CONVERSATIONS": "Percakapan",
-      "MESSAGES": "Pesan"
+      "MESSAGES": "Pesan",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontak",
       "CONVERSATIONS": "Percakapan",
-      "MESSAGES": "Pesan"
+      "MESSAGES": "Pesan",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/id/settings.json b/app/javascript/dashboard/i18n/locale/id/settings.json
index f697e6279..53d4ec05a 100644
--- a/app/javascript/dashboard/i18n/locale/id/settings.json
+++ b/app/javascript/dashboard/i18n/locale/id/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token Akses",
         "NOTE": "Token ini dapat digunakan jika Anda sedang membangun integrasi berbasis API",
-        "COPY": "Salin"
+        "COPY": "Salin",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Ketersediaan berhasil diatur",
-        "SET_AVAILABILITY_ERROR": "Tidak dapat mengatur ketersediaan, silakan coba lagi"
+        "SET_AVAILABILITY_ERROR": "Tidak dapat mengatur ketersediaan, silakan coba lagi",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Alamat email Anda",
@@ -280,6 +286,7 @@
     "REPORTS": "Laporan",
     "SETTINGS": "Pengaturan",
     "CONTACTS": "Kontak",
+    "ACTIVE": "Aktif",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/is/agentBots.json b/app/javascript/dashboard/i18n/locale/is/agentBots.json
index 89c9d66f7..3086c7959 100644
--- a/app/javascript/dashboard/i18n/locale/is/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/is/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Aðgangslykill",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/is/auditLogs.json b/app/javascript/dashboard/i18n/locale/is/auditLogs.json
index 5204f0b4e..d2d53719c 100644
--- a/app/javascript/dashboard/i18n/locale/is/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/is/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/contact.json b/app/javascript/dashboard/i18n/locale/is/contact.json
index ceedbd94d..de2b1fdb5 100644
--- a/app/javascript/dashboard/i18n/locale/is/contact.json
+++ b/app/javascript/dashboard/i18n/locale/is/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Tengiliðir",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Skilaboð",
       "SEND_MESSAGE": "Senda skilaboð",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Eyða tengilið",
       "DELETE_DIALOG": {
         "TITLE": "Staðfesta eyðingu",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Já, eyða",
         "API": {
           "SUCCESS_MESSAGE": "Tengilið eytt",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Engir tengiliðir fundust",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/is/conversation.json b/app/javascript/dashboard/i18n/locale/is/conversation.json
index 91a2cf346..a0a9b697d 100644
--- a/app/javascript/dashboard/i18n/locale/is/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/is/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Eyða"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Samtalsauðkenni {conversationId} úthlutað á „{agentName}“",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Merki úthlutað",
     "ASSIGN_LABEL_FAILED": "Tókst ekki að úthluta merki",
     "CHANGE_TEAM": "Teymi samtals breytt",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Skráin fer framyfir hámarksstærð viðhengja ({MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE})",
     "MESSAGE_ERROR": "Ekki er hægt að senda þessi skilaboð, vinsamlegast reyndu aftur síðar",
     "SENT_BY": "Sent af:",
diff --git a/app/javascript/dashboard/i18n/locale/is/general.json b/app/javascript/dashboard/i18n/locale/is/general.json
index da37c9397..a88171218 100644
--- a/app/javascript/dashboard/i18n/locale/is/general.json
+++ b/app/javascript/dashboard/i18n/locale/is/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Leit",
       "EMPTY_STATE": "Engar niðurstöður fundust"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/generalSettings.json b/app/javascript/dashboard/i18n/locale/is/generalSettings.json
index d16bf6199..0a4b3c052 100644
--- a/app/javascript/dashboard/i18n/locale/is/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/is/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Aðgangsnafn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/is/integrations.json b/app/javascript/dashboard/i18n/locale/is/integrations.json
index 5e0a47814..c31764533 100644
--- a/app/javascript/dashboard/i18n/locale/is/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/is/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Senda skilaboð...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/is/search.json b/app/javascript/dashboard/i18n/locale/is/search.json
index 0fcad2100..794166710 100644
--- a/app/javascript/dashboard/i18n/locale/is/search.json
+++ b/app/javascript/dashboard/i18n/locale/is/search.json
@@ -4,12 +4,14 @@
       "ALL": "Allt",
       "CONTACTS": "Tengiliðir",
       "CONVERSATIONS": "Samtöl",
-      "MESSAGES": "Skilaboð"
+      "MESSAGES": "Skilaboð",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Tengiliðir",
       "CONVERSATIONS": "Samtöl",
-      "MESSAGES": "Skilaboð"
+      "MESSAGES": "Skilaboð",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/is/settings.json b/app/javascript/dashboard/i18n/locale/is/settings.json
index 0414e6a13..0526ecff0 100644
--- a/app/javascript/dashboard/i18n/locale/is/settings.json
+++ b/app/javascript/dashboard/i18n/locale/is/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Aðgangslykill",
         "NOTE": "Þetta token er hægt að nota ef þú ert að byggja upp API byggða samþættingu",
-        "COPY": "Afrita"
+        "COPY": "Afrita",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Þitt tölvupóstfang",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Stillingar",
     "CONTACTS": "Tengiliðir",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/it/agentBots.json b/app/javascript/dashboard/i18n/locale/it/agentBots.json
index 3d972234f..c620caa88 100644
--- a/app/javascript/dashboard/i18n/locale/it/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/it/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token di accesso",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/it/auditLogs.json b/app/javascript/dashboard/i18n/locale/it/auditLogs.json
index 58d2dbc05..5cd03a26e 100644
--- a/app/javascript/dashboard/i18n/locale/it/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/it/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/contact.json b/app/javascript/dashboard/i18n/locale/it/contact.json
index dc85273b9..4336852b7 100644
--- a/app/javascript/dashboard/i18n/locale/it/contact.json
+++ b/app/javascript/dashboard/i18n/locale/it/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contatti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Messaggio",
       "SEND_MESSAGE": "Invia messaggio",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Elimina contatto",
       "DELETE_DIALOG": {
         "TITLE": "Conferma eliminazione",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Sì, elimina",
         "API": {
           "SUCCESS_MESSAGE": "Contatto eliminato con successo",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nessun contatto corrisponde alla tua ricerca 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/it/conversation.json b/app/javascript/dashboard/i18n/locale/it/conversation.json
index 966ca1dde..0b610b681 100644
--- a/app/javascript/dashboard/i18n/locale/it/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/it/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Risolvi",
       "REOPEN_ACTION": "Riapri",
       "OPEN_ACTION": "Apri",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Altro",
       "CLOSE": "Chiudi",
       "DETAILS": "Dettagli",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Elimina"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Segna come in sospeso",
       "RESOLVED": "Contrassegna come risolto",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assegna etichetta",
       "AGENTS_LOADING": "Caricamento agenti...",
       "ASSIGN_TEAM": "Assegna team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID conversazione {conversationId} assegnato a \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etichetta assegnata correttamente",
     "ASSIGN_LABEL_FAILED": "Assegnazione etichetta non riuscita",
     "CHANGE_TEAM": "Team conversazione cambiato",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Il file supera il limite di {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB per l'allegato",
     "MESSAGE_ERROR": "Impossibile inviare questo messaggio, riprova più tardi",
     "SENT_BY": "Inviato da:",
diff --git a/app/javascript/dashboard/i18n/locale/it/general.json b/app/javascript/dashboard/i18n/locale/it/general.json
index 1fd89fe3a..71d0d7759 100644
--- a/app/javascript/dashboard/i18n/locale/it/general.json
+++ b/app/javascript/dashboard/i18n/locale/it/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cerca",
       "EMPTY_STATE": "Nessun risultato trovato"
-    }
+    },
+    "CLOSE": "Chiudi"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/generalSettings.json b/app/javascript/dashboard/i18n/locale/it/generalSettings.json
index 96d45fb75..7b7906541 100644
--- a/app/javascript/dashboard/i18n/locale/it/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/it/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferenze",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nome account",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/it/integrations.json b/app/javascript/dashboard/i18n/locale/it/integrations.json
index 7ce30781d..73d0c955f 100644
--- a/app/javascript/dashboard/i18n/locale/it/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/it/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Invia messaggio...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descrizione",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/it/search.json b/app/javascript/dashboard/i18n/locale/it/search.json
index 24714c53a..d2813ab21 100644
--- a/app/javascript/dashboard/i18n/locale/it/search.json
+++ b/app/javascript/dashboard/i18n/locale/it/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tutti",
       "CONTACTS": "Contatti",
       "CONVERSATIONS": "Conversazioni",
-      "MESSAGES": "Messaggi"
+      "MESSAGES": "Messaggi",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contatti",
       "CONVERSATIONS": "Conversazioni",
-      "MESSAGES": "Messaggi"
+      "MESSAGES": "Messaggi",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/it/settings.json b/app/javascript/dashboard/i18n/locale/it/settings.json
index b6679ef30..401423a5d 100644
--- a/app/javascript/dashboard/i18n/locale/it/settings.json
+++ b/app/javascript/dashboard/i18n/locale/it/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token di accesso",
         "NOTE": "Questo token può essere usato se stai costruendo un'integrazione basata su API",
-        "COPY": "Copia"
+        "COPY": "Copia",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Il tuo indirizzo email",
@@ -280,6 +286,7 @@
     "REPORTS": "Segnalazioni",
     "SETTINGS": "Impostazioni",
     "CONTACTS": "Contatti",
+    "ACTIVE": "Attivo",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ja/agentBots.json b/app/javascript/dashboard/i18n/locale/ja/agentBots.json
index 74397201f..0b50ce755 100644
--- a/app/javascript/dashboard/i18n/locale/ja/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ja/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "ボットを更新できませんでした。再試行してください。"
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "アクセストークン",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ja/auditLogs.json b/app/javascript/dashboard/i18n/locale/ja/auditLogs.json
index 300afa78d..60ee3577c 100644
--- a/app/javascript/dashboard/i18n/locale/ja/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ja/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} がアカウント設定 (#{id}) を更新しました"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/contact.json b/app/javascript/dashboard/i18n/locale/ja/contact.json
index 03fe63f23..a37e63f54 100644
--- a/app/javascript/dashboard/i18n/locale/ja/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ja/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "連絡先",
       "SEARCH_TITLE": "連絡先を検索",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "検索...",
       "MESSAGE_BUTTON": "メッセージ",
       "SEND_MESSAGE": "メッセージを送信",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Twitterを追加"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "連絡先を削除",
       "DELETE_DIALOG": {
         "TITLE": "削除の確認",
-        "DESCRIPTION": "この {contactName} の連絡先を削除してもよろしいですか？",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "削除する",
         "API": {
           "SUCCESS_MESSAGE": "連絡先が正常に削除されました。",
@@ -555,7 +560,8 @@
       "SUBTITLE": "以下のボタンをクリックして新しい連絡先を追加してください。",
       "BUTTON_LABEL": "連絡先を追加",
       "SEARCH_EMPTY_STATE_TITLE": "検索に一致する連絡先はありません 🔍",
-      "LIST_EMPTY_STATE_TITLE": "このビューには利用可能な連絡先がありません 📋"
+      "LIST_EMPTY_STATE_TITLE": "このビューには利用可能な連絡先がありません 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ja/conversation.json b/app/javascript/dashboard/i18n/locale/ja/conversation.json
index bc997a6d0..42b0c74f6 100644
--- a/app/javascript/dashboard/i18n/locale/ja/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ja/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "解決する",
       "REOPEN_ACTION": "再開する",
       "OPEN_ACTION": "再開する",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "もっと見る",
       "CLOSE": "閉じる",
       "DETAILS": "詳細",
@@ -117,6 +118,11 @@
         "FAILED": "優先度を変更できませんでした。もう一度お試しください。"
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "削除"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "保留としてマークする",
       "RESOLVED": "解決済みとしてマークする",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "ラベルを割り当てる",
       "AGENTS_LOADING": "エージェントを読み込む...",
       "ASSIGN_TEAM": "チームを割り当てる",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "会話 ID {conversationId} が \"{agentName}\" に割り当てられました",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "ラベルが正常に割り当てられました",
     "ASSIGN_LABEL_FAILED": "ラベル割り当てに失敗しました",
     "CHANGE_TEAM": "会話のチームが変更されました",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "ファイルが {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB の添付ファイル制限を超えています",
     "MESSAGE_ERROR": "このメッセージを送信できません。後でもう一度お試しください",
     "SENT_BY": "送信者：",
diff --git a/app/javascript/dashboard/i18n/locale/ja/general.json b/app/javascript/dashboard/i18n/locale/ja/general.json
index 533e00a4f..4f68ce750 100644
--- a/app/javascript/dashboard/i18n/locale/ja/general.json
+++ b/app/javascript/dashboard/i18n/locale/ja/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "検索",
       "EMPTY_STATE": "結果が見つかりませんでした。"
-    }
+    },
+    "CLOSE": "閉じる"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/generalSettings.json b/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
index 5f3ce3a8e..c52280e39 100644
--- a/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "アカウント名",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ja/integrations.json b/app/javascript/dashboard/i18n/locale/ja/integrations.json
index ca786140f..7766cdd74 100644
--- a/app/javascript/dashboard/i18n/locale/ja/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ja/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "キャプテン",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "コパイロット",
+      "TRY_THESE_PROMPTS": "これらのプロンプトを試してください",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "メッセージを送信...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captainが考え中",
       "YOU": "あなた",
       "USE": "これを使用",
       "RESET": "リセット",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "プランはいつでも変更またはキャンセルできます"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AIは有料プランのみで利用可能です。",
       "UPGRADE_PROMPT": "アシスタント、Copilotなどにアクセスするには、プランをアップグレードしてください。",
       "ASK_ADMIN": "管理者にアップグレードを依頼してください。"
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "アシスタント",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "新しいアシスタントを作成",
       "DELETE": {
         "TITLE": "アシスタントを削除してもよろしいですか？",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "説明",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ja/search.json b/app/javascript/dashboard/i18n/locale/ja/search.json
index 15c0d757a..6d9e388d6 100644
--- a/app/javascript/dashboard/i18n/locale/ja/search.json
+++ b/app/javascript/dashboard/i18n/locale/ja/search.json
@@ -4,12 +4,14 @@
       "ALL": "すべて",
       "CONTACTS": "連絡先",
       "CONVERSATIONS": "会話データ",
-      "MESSAGES": "メッセージ"
+      "MESSAGES": "メッセージ",
+      "ARTICLES": "記事"
     },
     "SECTION": {
       "CONTACTS": "連絡先",
       "CONVERSATIONS": "会話データ",
-      "MESSAGES": "メッセージ"
+      "MESSAGES": "メッセージ",
+      "ARTICLES": "記事"
     },
     "VIEW_MORE": "さらに表示",
     "LOAD_MORE": "さらに読み込む",
diff --git a/app/javascript/dashboard/i18n/locale/ja/settings.json b/app/javascript/dashboard/i18n/locale/ja/settings.json
index 9997883e5..37affa889 100644
--- a/app/javascript/dashboard/i18n/locale/ja/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ja/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "アクセストークン",
         "NOTE": "このトークンは、API連携を構築する場合に利用します。",
-        "COPY": "コピー"
+        "COPY": "コピー",
+        "RESET": "リセット",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "オーディオアラート",
@@ -185,7 +190,8 @@
           "OFFLINE": "オフライン"
         },
         "SET_AVAILABILITY_SUCCESS": "利用可能ステータスが正常に設定されました",
-        "SET_AVAILABILITY_ERROR": "利用可能ステータスを設定できませんでした。もう一度お試しください"
+        "SET_AVAILABILITY_ERROR": "利用可能ステータスを設定できませんでした。もう一度お試しください",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "あなたのメールアドレス",
@@ -280,6 +286,7 @@
     "REPORTS": "レポート",
     "SETTINGS": "設定",
     "CONTACTS": "連絡先",
+    "ACTIVE": "有効",
     "CAPTAIN": "キャプテン",
     "CAPTAIN_ASSISTANTS": "アシスタント",
     "CAPTAIN_DOCUMENTS": "ドキュメント",
diff --git a/app/javascript/dashboard/i18n/locale/ka/agentBots.json b/app/javascript/dashboard/i18n/locale/ka/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/ka/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ka/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ka/auditLogs.json b/app/javascript/dashboard/i18n/locale/ka/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/ka/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ka/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/contact.json b/app/javascript/dashboard/i18n/locale/ka/contact.json
index d0f38e59b..b4bb1c13a 100644
--- a/app/javascript/dashboard/i18n/locale/ka/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ka/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ka/conversation.json b/app/javascript/dashboard/i18n/locale/ka/conversation.json
index da2f64b01..fdb7fc07a 100644
--- a/app/javascript/dashboard/i18n/locale/ka/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ka/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/ka/general.json b/app/javascript/dashboard/i18n/locale/ka/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/ka/general.json
+++ b/app/javascript/dashboard/i18n/locale/ka/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/generalSettings.json b/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ka/integrations.json b/app/javascript/dashboard/i18n/locale/ka/integrations.json
index e57ecb7cd..84f9b282f 100644
--- a/app/javascript/dashboard/i18n/locale/ka/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ka/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ka/search.json b/app/javascript/dashboard/i18n/locale/ka/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ka/search.json
+++ b/app/javascript/dashboard/i18n/locale/ka/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ka/settings.json b/app/javascript/dashboard/i18n/locale/ka/settings.json
index 4be80dba1..6a9cbf229 100644
--- a/app/javascript/dashboard/i18n/locale/ka/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ka/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ko/agentBots.json b/app/javascript/dashboard/i18n/locale/ko/agentBots.json
index b26cca42f..86664d128 100644
--- a/app/javascript/dashboard/i18n/locale/ko/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ko/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "엑세스 토큰",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ko/auditLogs.json b/app/javascript/dashboard/i18n/locale/ko/auditLogs.json
index fe96abe81..9bfdb6d6e 100644
--- a/app/javascript/dashboard/i18n/locale/ko/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ko/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/contact.json b/app/javascript/dashboard/i18n/locale/ko/contact.json
index bae30c5e7..faaa14ccc 100644
--- a/app/javascript/dashboard/i18n/locale/ko/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ko/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "연락처",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "메시지",
       "SEND_MESSAGE": "메시지 보내기",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "연락처 지우기",
       "DELETE_DIALOG": {
         "TITLE": "삭제 확인",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "예, 삭제합니다",
         "API": {
           "SUCCESS_MESSAGE": "연락처가 성공적으로 삭제되었습니다",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "검색과 일치하는 연락처 없음 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ko/conversation.json b/app/javascript/dashboard/i18n/locale/ko/conversation.json
index d71b6185e..918f7587c 100644
--- a/app/javascript/dashboard/i18n/locale/ko/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ko/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "해결함",
       "REOPEN_ACTION": "다시 열기",
       "OPEN_ACTION": "열기",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "더보기",
       "CLOSE": "닫기",
       "DETAILS": "자세히",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "삭제"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "대화 담당자가 변경됨",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "보낸 사람:",
diff --git a/app/javascript/dashboard/i18n/locale/ko/general.json b/app/javascript/dashboard/i18n/locale/ko/general.json
index 58927922a..8913d9dbf 100644
--- a/app/javascript/dashboard/i18n/locale/ko/general.json
+++ b/app/javascript/dashboard/i18n/locale/ko/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "검색",
       "EMPTY_STATE": "검색 결과가 없습니다"
-    }
+    },
+    "CLOSE": "닫기"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/generalSettings.json b/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
index f5a58fbe1..2bb6ea2fb 100644
--- a/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "계정 이름",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ko/integrations.json b/app/javascript/dashboard/i18n/locale/ko/integrations.json
index 9d08df7df..18e9c9783 100644
--- a/app/javascript/dashboard/i18n/locale/ko/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ko/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "메시지 보내기...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "나",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "내용",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ko/search.json b/app/javascript/dashboard/i18n/locale/ko/search.json
index 5e1785215..c88467065 100644
--- a/app/javascript/dashboard/i18n/locale/ko/search.json
+++ b/app/javascript/dashboard/i18n/locale/ko/search.json
@@ -4,12 +4,14 @@
       "ALL": "모두",
       "CONTACTS": "연락처",
       "CONVERSATIONS": "대화",
-      "MESSAGES": "메시지"
+      "MESSAGES": "메시지",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "연락처",
       "CONVERSATIONS": "대화",
-      "MESSAGES": "메시지"
+      "MESSAGES": "메시지",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ko/settings.json b/app/javascript/dashboard/i18n/locale/ko/settings.json
index 0c7a5bb43..e8a09b24d 100644
--- a/app/javascript/dashboard/i18n/locale/ko/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ko/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "엑세스 토큰",
         "NOTE": "API 기반 통합을 구축하는 경우 이 토큰을 사용할 수 있음",
-        "COPY": "복사"
+        "COPY": "복사",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "오프라인"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "이메일 주소",
@@ -280,6 +286,7 @@
     "REPORTS": "보고서",
     "SETTINGS": "설정",
     "CONTACTS": "연락처",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/lt/agentBots.json b/app/javascript/dashboard/i18n/locale/lt/agentBots.json
index 785e5c6c3..46731005a 100644
--- a/app/javascript/dashboard/i18n/locale/lt/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/lt/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nepavyko atnaujinti boto. Bandykite dar kartą vėliau."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Prieeigos raktas",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/lt/auditLogs.json b/app/javascript/dashboard/i18n/locale/lt/auditLogs.json
index afa824504..c0c75f156 100644
--- a/app/javascript/dashboard/i18n/locale/lt/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/lt/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/contact.json b/app/javascript/dashboard/i18n/locale/lt/contact.json
index de2720a18..305f66b23 100644
--- a/app/javascript/dashboard/i18n/locale/lt/contact.json
+++ b/app/javascript/dashboard/i18n/locale/lt/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontaktai",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Žinutė",
       "SEND_MESSAGE": "Išsiųsti pranešimą",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Trinti kontaktą",
       "DELETE_DIALOG": {
         "TITLE": "Patvirtinti Ištrynimą",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Taip, Ištrinti",
         "API": {
           "SUCCESS_MESSAGE": "Agentas ištrintas sėkmingai",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nė vienas kontaktas neatitinka jūsų paieškos 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/lt/conversation.json b/app/javascript/dashboard/i18n/locale/lt/conversation.json
index 73bc4f55a..932f53c91 100644
--- a/app/javascript/dashboard/i18n/locale/lt/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/lt/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Išspręsti",
       "REOPEN_ACTION": "Atidarykite iš naujo",
       "OPEN_ACTION": "Atidaryti",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Daugiau",
       "CLOSE": "Uždaryti",
       "DETAILS": "smulkesnė informacija",
@@ -117,6 +118,11 @@
         "FAILED": "Nepavyko pakeisti prioriteto. Prašau, pabandykite dar kartą."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Ištrinti"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Pažymėti kaip laukiantį",
       "RESOLVED": "Pažymėti kaip išspręstą",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Priskirti etiketę",
       "AGENTS_LOADING": "Agentai užkraunami...",
       "ASSIGN_TEAM": "Priskirti komandą",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Pokalbis id {conversationId} priskirtas \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiketė sėkmingai priskirta",
     "ASSIGN_LABEL_FAILED": "Etiketės priskirti nepavyko",
     "CHANGE_TEAM": "Pasikeitė pokalbių komanda",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Failas viršija {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB priedo apribojimą",
     "MESSAGE_ERROR": "Nepavyko išsiųsti šio pranešimo, bandykite dar kartą vėliau",
     "SENT_BY": "Siuntėjas:",
diff --git a/app/javascript/dashboard/i18n/locale/lt/general.json b/app/javascript/dashboard/i18n/locale/lt/general.json
index ded0ebaef..ecbf9cda9 100644
--- a/app/javascript/dashboard/i18n/locale/lt/general.json
+++ b/app/javascript/dashboard/i18n/locale/lt/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Ieškoti",
       "EMPTY_STATE": "Nieko nerasta"
-    }
+    },
+    "CLOSE": "Uždaryti"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/generalSettings.json b/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
index 21729fe24..bd62ea64e 100644
--- a/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Paskyros vardas",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/lt/integrations.json b/app/javascript/dashboard/i18n/locale/lt/integrations.json
index 7584aad45..3abe9d495 100644
--- a/app/javascript/dashboard/i18n/locale/lt/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/lt/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Išsiųsti pranešimą...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Jūs",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Aprašymas",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/lt/search.json b/app/javascript/dashboard/i18n/locale/lt/search.json
index 4e2c4f78a..79f249960 100644
--- a/app/javascript/dashboard/i18n/locale/lt/search.json
+++ b/app/javascript/dashboard/i18n/locale/lt/search.json
@@ -4,12 +4,14 @@
       "ALL": "Visi",
       "CONTACTS": "Kontaktai",
       "CONVERSATIONS": "Pokalbiai",
-      "MESSAGES": "Pranešimai"
+      "MESSAGES": "Pranešimai",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontaktai",
       "CONVERSATIONS": "Pokalbiai",
-      "MESSAGES": "Pranešimai"
+      "MESSAGES": "Pranešimai",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/lt/settings.json b/app/javascript/dashboard/i18n/locale/lt/settings.json
index c7a0bb4be..5b6e3ace2 100644
--- a/app/javascript/dashboard/i18n/locale/lt/settings.json
+++ b/app/javascript/dashboard/i18n/locale/lt/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Prieeigos raktas",
         "NOTE": "Šis prieigos raktas gali būti naudojamas, jei kuriate API pagrįstą integraciją",
-        "COPY": "Kopijuoti"
+        "COPY": "Kopijuoti",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Atsijungęs"
         },
         "SET_AVAILABILITY_SUCCESS": "Pasiekiamumas nustatytas sėkmingai",
-        "SET_AVAILABILITY_ERROR": "Nepavyko nustatyti pasiekiamumo, bandykite dar kartą"
+        "SET_AVAILABILITY_ERROR": "Nepavyko nustatyti pasiekiamumo, bandykite dar kartą",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Jūsų el. pašto adresas",
@@ -280,6 +286,7 @@
     "REPORTS": "Ataskaitos",
     "SETTINGS": "Nustatymai",
     "CONTACTS": "Kontaktai",
+    "ACTIVE": "Aktyvus",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/lv/agentBots.json b/app/javascript/dashboard/i18n/locale/lv/agentBots.json
index 797f3a5bf..bc51df4f1 100644
--- a/app/javascript/dashboard/i18n/locale/lv/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/lv/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nevarēja atjaunināt robotu. Lūdzu mēģiniet vēlreiz."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Piekļuves Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/lv/auditLogs.json b/app/javascript/dashboard/i18n/locale/lv/auditLogs.json
index 8f5fcef6c..180eb969f 100644
--- a/app/javascript/dashboard/i18n/locale/lv/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/lv/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} atjaunināja konta konfigurāciju (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/contact.json b/app/javascript/dashboard/i18n/locale/lv/contact.json
index 6862ac186..3697015a0 100644
--- a/app/javascript/dashboard/i18n/locale/lv/contact.json
+++ b/app/javascript/dashboard/i18n/locale/lv/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontaktpersonas",
       "SEARCH_TITLE": "Meklēt kontaktpersonas",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Meklēt...",
       "MESSAGE_BUTTON": "Ziņojums",
       "SEND_MESSAGE": "Sūtīt ziņojumu",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Pievienot Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Dzēst kontaktpersonu",
       "DELETE_DIALOG": {
         "TITLE": "Apstiprināt Dzēšanu",
-        "DESCRIPTION": "Vai tiešām vēlaties dzēst šo {contactName} kontaktpersonu?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Jā, Dzēst",
         "API": {
           "SUCCESS_MESSAGE": "Kontaktpersona ir veiksmīgi izdzēsta",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Sāciet pievienot jaunas kontaktpersonas, noklikšķinot uz tālāk esošās pogas",
       "BUTTON_LABEL": "Pievienot kontaktpersonu",
       "SEARCH_EMPTY_STATE_TITLE": "Neviena kontaktpersona neatbilst jūsu meklēšanas vaicājumam 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Šajā skatā nav pieejama neviena kontaktpersona 📋"
+      "LIST_EMPTY_STATE_TITLE": "Šajā skatā nav pieejama neviena kontaktpersona 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/lv/conversation.json b/app/javascript/dashboard/i18n/locale/lv/conversation.json
index ca6e757b9..6aecaa89d 100644
--- a/app/javascript/dashboard/i18n/locale/lv/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/lv/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Atrisināt",
       "REOPEN_ACTION": "Atkārtoti atvērt",
       "OPEN_ACTION": "Atvērt",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Papildu",
       "CLOSE": "Aizvērt",
       "DETAILS": "detalizēta informācija",
@@ -117,6 +118,11 @@
         "FAILED": "Nevarēja nomainīt prioritāti. Lūdzu, mēģiniet vēlreiz."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Dzēst"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Atzīmēt kā neapstiprinātu",
       "RESOLVED": "Atzīmēt kā atrisinātu",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Piešķirt etiķeti",
       "AGENTS_LOADING": "Notiek aģentu ielāde...",
       "ASSIGN_TEAM": "Piešķirt komandu",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Sarunas id {conversationId} piešķirts \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiķete ir veiksmīgi piešķirta",
     "ASSIGN_LABEL_FAILED": "Etiķetes piešķiršana neizdevās",
     "CHANGE_TEAM": "Sarunu komanda mainīta",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Fails pārsniedz {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB pielikuma ierobežojumu",
     "MESSAGE_ERROR": "Nevar nosūtīt šo ziņojumu. Lūdzu, vēlāk mēģiniet vēlreiz",
     "SENT_BY": "Sūtīja:",
diff --git a/app/javascript/dashboard/i18n/locale/lv/general.json b/app/javascript/dashboard/i18n/locale/lv/general.json
index ba2b8cf5a..bd432e7b6 100644
--- a/app/javascript/dashboard/i18n/locale/lv/general.json
+++ b/app/javascript/dashboard/i18n/locale/lv/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Meklēt",
       "EMPTY_STATE": "Nav atrasts"
-    }
+    },
+    "CLOSE": "Aizvērt"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/generalSettings.json b/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
index c2f433163..fd7067904 100644
--- a/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Konta nosaukums",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/lv/integrations.json b/app/javascript/dashboard/i18n/locale/lv/integrations.json
index 31e21313f..1f192d33d 100644
--- a/app/javascript/dashboard/i18n/locale/lv/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/lv/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Kapteinis",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Kopilots",
+      "TRY_THESE_PROMPTS": "Pamēģiniet",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Sūtīt ziņojumu...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Kapteinis domā",
       "YOU": "Jūs",
       "USE": "Izmantot šo",
       "RESET": "Atiestatīt",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Izvēlēties Asistentu",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "Jūs varat jebkurā laikā mainīt vai atcelt savu versiju"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI funkcija ir pieejama tikai maksas abonementā.",
       "UPGRADE_PROMPT": "Modernizējiet savu abonementu, lai iegūtu piekļuvi viruālajiem asistentiem un copilot.",
       "ASK_ADMIN": "Lai pārietu uz maksas versiju, lūdzu sazinieties ar savu administratoru."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Asistenti",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Izveidot jaunu asistentu",
       "DELETE": {
         "TITLE": "Vai tiešām vēlaties izdzēst asistentu?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Apraksts",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/lv/search.json b/app/javascript/dashboard/i18n/locale/lv/search.json
index f53b611bb..0aecb6b4e 100644
--- a/app/javascript/dashboard/i18n/locale/lv/search.json
+++ b/app/javascript/dashboard/i18n/locale/lv/search.json
@@ -4,12 +4,14 @@
       "ALL": "Visi",
       "CONTACTS": "Kontaktpersonas",
       "CONVERSATIONS": "Sarunas",
-      "MESSAGES": "Ziņojumi"
+      "MESSAGES": "Ziņojumi",
+      "ARTICLES": "Raksti"
     },
     "SECTION": {
       "CONTACTS": "Kontaktpersonas",
       "CONVERSATIONS": "Sarunas",
-      "MESSAGES": "Ziņojumi"
+      "MESSAGES": "Ziņojumi",
+      "ARTICLES": "Raksti"
     },
     "VIEW_MORE": "Skatīt vairāk",
     "LOAD_MORE": "Ielādēt vairāk",
diff --git a/app/javascript/dashboard/i18n/locale/lv/settings.json b/app/javascript/dashboard/i18n/locale/lv/settings.json
index 61ed0a48c..64fd68e70 100644
--- a/app/javascript/dashboard/i18n/locale/lv/settings.json
+++ b/app/javascript/dashboard/i18n/locale/lv/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Piekļuves Token",
         "NOTE": "Šo token var izmantot, ja veidojat uz API balstītu integrāciju",
-        "COPY": "Kopēt"
+        "COPY": "Kopēt",
+        "RESET": "Atiestatīt",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Brīdinājumi",
@@ -185,7 +190,8 @@
           "OFFLINE": "Bezsaistē"
         },
         "SET_AVAILABILITY_SUCCESS": "Pieejamība ir veiksmīgi iestatīta",
-        "SET_AVAILABILITY_ERROR": "Nevarēja iestatīt pieejamību. Lūdzu, mēģiniet vēlreiz"
+        "SET_AVAILABILITY_ERROR": "Nevarēja iestatīt pieejamību. Lūdzu, mēģiniet vēlreiz",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Jūsu e-pasta adrese",
@@ -280,6 +286,7 @@
     "REPORTS": "Pārskati",
     "SETTINGS": "Iestatījumi",
     "CONTACTS": "Kontaktpersonas",
+    "ACTIVE": "Aktīvs",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Asistenti",
     "CAPTAIN_DOCUMENTS": "Dokumenti",
diff --git a/app/javascript/dashboard/i18n/locale/ml/agentBots.json b/app/javascript/dashboard/i18n/locale/ml/agentBots.json
index ebed0c867..0bbe3b7f0 100644
--- a/app/javascript/dashboard/i18n/locale/ml/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ml/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "ആക്സസ് ടോക്കൺ",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ml/auditLogs.json b/app/javascript/dashboard/i18n/locale/ml/auditLogs.json
index 0f86e31da..f9150aa51 100644
--- a/app/javascript/dashboard/i18n/locale/ml/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ml/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/contact.json b/app/javascript/dashboard/i18n/locale/ml/contact.json
index b9d2a5a69..0fcc576f1 100644
--- a/app/javascript/dashboard/i18n/locale/ml/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ml/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "കോൺ‌ടാക്റ്റുകൾ",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "സന്ദേശം",
       "SEND_MESSAGE": "സന്ദേശം അയയ്ക്കുക",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "കോൺടാക്റ്റ് ഇല്ലാതാക്കുക",
       "DELETE_DIALOG": {
         "TITLE": "ഇല്ലാതാക്കൽ സ്ഥിരീകരിക്കുക",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "അതെ, ഇല്ലാതാക്കുക",
         "API": {
           "SUCCESS_MESSAGE": "കോൺടാക്റ്റ് വിജയകരമായി ഇല്ലാതാക്കിയിരിക്കുന്നു",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "കോൺ‌ടാക്റ്റുകളൊന്നും നിങ്ങളുടെ തിരയലുമായി പൊരുത്തപ്പെടുന്നില്ല",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ml/conversation.json b/app/javascript/dashboard/i18n/locale/ml/conversation.json
index 5577e9b30..2df0b01e2 100644
--- a/app/javascript/dashboard/i18n/locale/ml/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ml/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "പരിഹരിക്കുക",
       "REOPEN_ACTION": "വീണ്ടും തുറക്കുക",
       "OPEN_ACTION": "സജീവം",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "കൂടുതൽ",
       "CLOSE": "അടയ്ക്കുക",
       "DETAILS": "വിശദാംശങ്ങൾ",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "ഇല്ലാതാക്കുക"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "അയച്ചത്:",
diff --git a/app/javascript/dashboard/i18n/locale/ml/general.json b/app/javascript/dashboard/i18n/locale/ml/general.json
index 158181ca4..6b050ccb0 100644
--- a/app/javascript/dashboard/i18n/locale/ml/general.json
+++ b/app/javascript/dashboard/i18n/locale/ml/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "തിരയുക",
       "EMPTY_STATE": "ഒരു ഫലവും കണ്ടെത്താനായില്ല"
-    }
+    },
+    "CLOSE": "അടയ്ക്കുക"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/generalSettings.json b/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
index e2769cbf0..52cf08c2c 100644
--- a/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "അക്കൗണ്ടിന്റെ പേര്",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ml/integrations.json b/app/javascript/dashboard/i18n/locale/ml/integrations.json
index 8be42ade5..99fb64b55 100644
--- a/app/javascript/dashboard/i18n/locale/ml/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ml/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "സന്ദേശം അയയ്ക്കുക...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "വിവരണം",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ml/search.json b/app/javascript/dashboard/i18n/locale/ml/search.json
index 664cd46f3..5c6c2804f 100644
--- a/app/javascript/dashboard/i18n/locale/ml/search.json
+++ b/app/javascript/dashboard/i18n/locale/ml/search.json
@@ -4,12 +4,14 @@
       "ALL": "എല്ലാം",
       "CONTACTS": "കോൺ‌ടാക്റ്റുകൾ",
       "CONVERSATIONS": "സംഭാഷണങ്ങൾ",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "കോൺ‌ടാക്റ്റുകൾ",
       "CONVERSATIONS": "സംഭാഷണങ്ങൾ",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ml/settings.json b/app/javascript/dashboard/i18n/locale/ml/settings.json
index 59b472ba3..5313410ce 100644
--- a/app/javascript/dashboard/i18n/locale/ml/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ml/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "ആക്സസ് ടോക്കൺ",
         "NOTE": "നിങ്ങൾ ഒരു എപിഐ അടിസ്ഥാനമാക്കിയുള്ള സംയോജനം നിർമ്മിക്കുകയാണെങ്കിൽ ഈ ടോക്കൺ ഉപയോഗിക്കാൻ കഴിയും",
-        "COPY": "പകർത്തുക"
+        "COPY": "പകർത്തുക",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "ഓഫ്‌ലൈൻ"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "നിങ്ങളുടെ ഇമെയിൽ വിലാസം",
@@ -280,6 +286,7 @@
     "REPORTS": "റിപ്പോർട്ടുകൾ",
     "SETTINGS": "ക്രമീകരണങ്ങൾ",
     "CONTACTS": "കോൺ‌ടാക്റ്റുകൾ",
+    "ACTIVE": "സജീവമാണ്",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ms/agentBots.json b/app/javascript/dashboard/i18n/locale/ms/agentBots.json
index a4e0b5cb5..5e0cd93d9 100644
--- a/app/javascript/dashboard/i18n/locale/ms/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ms/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ms/auditLogs.json b/app/javascript/dashboard/i18n/locale/ms/auditLogs.json
index becbcc6dc..23d80ed57 100644
--- a/app/javascript/dashboard/i18n/locale/ms/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ms/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/contact.json b/app/javascript/dashboard/i18n/locale/ms/contact.json
index d7c7af48c..6373a8987 100644
--- a/app/javascript/dashboard/i18n/locale/ms/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ms/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Pasti Padamkan",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Baik, Padamkan",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ms/conversation.json b/app/javascript/dashboard/i18n/locale/ms/conversation.json
index 62eeb3a3f..510158a2b 100644
--- a/app/javascript/dashboard/i18n/locale/ms/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ms/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Padamkan"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/ms/general.json b/app/javascript/dashboard/i18n/locale/ms/general.json
index 99f9b07d9..1ebfcd2bc 100644
--- a/app/javascript/dashboard/i18n/locale/ms/general.json
+++ b/app/javascript/dashboard/i18n/locale/ms/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "Tiada dijumpa"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/generalSettings.json b/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
index 6a36c3ee5..c9f4fb9cd 100644
--- a/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ms/integrations.json b/app/javascript/dashboard/i18n/locale/ms/integrations.json
index 09770398e..e3a75f0be 100644
--- a/app/javascript/dashboard/i18n/locale/ms/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ms/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ms/search.json b/app/javascript/dashboard/i18n/locale/ms/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ms/search.json
+++ b/app/javascript/dashboard/i18n/locale/ms/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ms/settings.json b/app/javascript/dashboard/i18n/locale/ms/settings.json
index 6d5685a28..b987a389f 100644
--- a/app/javascript/dashboard/i18n/locale/ms/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ms/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ne/agentBots.json b/app/javascript/dashboard/i18n/locale/ne/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/ne/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ne/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ne/auditLogs.json b/app/javascript/dashboard/i18n/locale/ne/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/ne/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ne/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/contact.json b/app/javascript/dashboard/i18n/locale/ne/contact.json
index a79c3c3c6..ecf2e17ac 100644
--- a/app/javascript/dashboard/i18n/locale/ne/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ne/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ne/conversation.json b/app/javascript/dashboard/i18n/locale/ne/conversation.json
index 24924691b..4b8f157b3 100644
--- a/app/javascript/dashboard/i18n/locale/ne/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ne/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "बन्दा गार्नुहोस्",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/ne/general.json b/app/javascript/dashboard/i18n/locale/ne/general.json
index 78e97db90..0c32a56e1 100644
--- a/app/javascript/dashboard/i18n/locale/ne/general.json
+++ b/app/javascript/dashboard/i18n/locale/ne/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "बन्दा गार्नुहोस्"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/generalSettings.json b/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ne/integrations.json b/app/javascript/dashboard/i18n/locale/ne/integrations.json
index c18a22039..f337ee0dd 100644
--- a/app/javascript/dashboard/i18n/locale/ne/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ne/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ne/search.json b/app/javascript/dashboard/i18n/locale/ne/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ne/search.json
+++ b/app/javascript/dashboard/i18n/locale/ne/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ne/settings.json b/app/javascript/dashboard/i18n/locale/ne/settings.json
index ded91739c..cba2ddb5a 100644
--- a/app/javascript/dashboard/i18n/locale/ne/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ne/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/nl/agentBots.json b/app/javascript/dashboard/i18n/locale/nl/agentBots.json
index a8f7e6cef..e0eb22829 100644
--- a/app/javascript/dashboard/i18n/locale/nl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/nl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Toegangs-token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
@@ -83,8 +90,8 @@
         "VALID_URL": "Please enter a valid URL starting with http:// or https://"
       },
       "CANCEL": "Annuleren",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
+      "CREATE": "Bot Maken",
+      "UPDATE": "Bot updaten"
     },
     "WEBHOOK": {
       "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
diff --git a/app/javascript/dashboard/i18n/locale/nl/auditLogs.json b/app/javascript/dashboard/i18n/locale/nl/auditLogs.json
index 34000522f..80cdacee5 100644
--- a/app/javascript/dashboard/i18n/locale/nl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/nl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/contact.json b/app/javascript/dashboard/i18n/locale/nl/contact.json
index 9cf12b9cb..1939b63b5 100644
--- a/app/javascript/dashboard/i18n/locale/nl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/nl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacten",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Bericht",
       "SEND_MESSAGE": "Verstuur bericht",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Contactpersoon verwijderen",
       "DELETE_DIALOG": {
         "TITLE": "Verwijderen bevestigen",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, verwijderen",
         "API": {
           "SUCCESS_MESSAGE": "Contactpersoon werd succesvol verwijderd",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Er zijn geen contacten die overeenkomen met je zoekopdracht 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/nl/conversation.json b/app/javascript/dashboard/i18n/locale/nl/conversation.json
index 345262477..392725d8e 100644
--- a/app/javascript/dashboard/i18n/locale/nl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/nl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Oplossen",
       "REOPEN_ACTION": "Heropenen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Meer",
       "CLOSE": "Sluiten",
       "DETAILS": "Details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Verwijderen"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Markeren als in afwachting van",
       "RESOLVED": "Markeer als opgelost",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Label toewijzen",
       "AGENTS_LOADING": "Agents worden geladen...",
       "ASSIGN_TEAM": "Team toewijzen",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Gesprek id {conversationId} toegewezen aan \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Verzonden door:",
diff --git a/app/javascript/dashboard/i18n/locale/nl/general.json b/app/javascript/dashboard/i18n/locale/nl/general.json
index 38184deee..fcd3683bf 100644
--- a/app/javascript/dashboard/i18n/locale/nl/general.json
+++ b/app/javascript/dashboard/i18n/locale/nl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Zoeken",
       "EMPTY_STATE": "Geen resultaten gevonden"
-    }
+    },
+    "CLOSE": "Sluiten"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/generalSettings.json b/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
index 6c1c86cc0..f371d56d6 100644
--- a/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Voorkeuren",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "accountnaam",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/nl/integrations.json b/app/javascript/dashboard/i18n/locale/nl/integrations.json
index 8b5acabef..7a9419d9e 100644
--- a/app/javascript/dashboard/i18n/locale/nl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/nl/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Verstuur bericht...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Jij",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beschrijving",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/nl/search.json b/app/javascript/dashboard/i18n/locale/nl/search.json
index 150daf18c..52cc72e53 100644
--- a/app/javascript/dashboard/i18n/locale/nl/search.json
+++ b/app/javascript/dashboard/i18n/locale/nl/search.json
@@ -4,12 +4,14 @@
       "ALL": "Allemaal",
       "CONTACTS": "Contacten",
       "CONVERSATIONS": "Gesprekken",
-      "MESSAGES": "Berichten"
+      "MESSAGES": "Berichten",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacten",
       "CONVERSATIONS": "Gesprekken",
-      "MESSAGES": "Berichten"
+      "MESSAGES": "Berichten",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/nl/settings.json b/app/javascript/dashboard/i18n/locale/nl/settings.json
index 2e9f2283c..419c7ef64 100644
--- a/app/javascript/dashboard/i18n/locale/nl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/nl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Toegangs-token",
         "NOTE": "Dit token kan worden gebruikt als u een API gebaseerde integratie bouwt",
-        "COPY": "Kopiëren"
+        "COPY": "Kopiëren",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Uw e-mailadres",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporten",
     "SETTINGS": "Instellingen",
     "CONTACTS": "Contacten",
+    "ACTIVE": "Actief",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/no/agentBots.json b/app/javascript/dashboard/i18n/locale/no/agentBots.json
index 6364d3852..188098606 100644
--- a/app/javascript/dashboard/i18n/locale/no/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/no/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Tilgangstoken",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/no/auditLogs.json b/app/javascript/dashboard/i18n/locale/no/auditLogs.json
index 86835d088..f47736a57 100644
--- a/app/javascript/dashboard/i18n/locale/no/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/no/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/contact.json b/app/javascript/dashboard/i18n/locale/no/contact.json
index b82c07db5..fccb77206 100644
--- a/app/javascript/dashboard/i18n/locale/no/contact.json
+++ b/app/javascript/dashboard/i18n/locale/no/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakter",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Melding",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Bekreft sletting",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, slett",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Ingen kontakter samsvarer med søket ditt 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/no/conversation.json b/app/javascript/dashboard/i18n/locale/no/conversation.json
index b5c3f6976..aabb7450a 100644
--- a/app/javascript/dashboard/i18n/locale/no/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/no/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Løs",
       "REOPEN_ACTION": "Gjenåpne",
       "OPEN_ACTION": "Åpne",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mer",
       "CLOSE": "Lukk",
       "DETAILS": "detaljer",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Slett"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sendt av:",
diff --git a/app/javascript/dashboard/i18n/locale/no/general.json b/app/javascript/dashboard/i18n/locale/no/general.json
index b7140855a..fb289a8d6 100644
--- a/app/javascript/dashboard/i18n/locale/no/general.json
+++ b/app/javascript/dashboard/i18n/locale/no/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Søk",
       "EMPTY_STATE": "Ingen resultater funnet"
-    }
+    },
+    "CLOSE": "Lukk"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/generalSettings.json b/app/javascript/dashboard/i18n/locale/no/generalSettings.json
index 8cb2dc0b8..d68075947 100644
--- a/app/javascript/dashboard/i18n/locale/no/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/no/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontonavn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/no/integrations.json b/app/javascript/dashboard/i18n/locale/no/integrations.json
index 37730dee2..610600001 100644
--- a/app/javascript/dashboard/i18n/locale/no/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/no/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Du",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beskrivelse",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/no/search.json b/app/javascript/dashboard/i18n/locale/no/search.json
index 0f632dda4..3078c3af6 100644
--- a/app/javascript/dashboard/i18n/locale/no/search.json
+++ b/app/javascript/dashboard/i18n/locale/no/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alle",
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/no/settings.json b/app/javascript/dashboard/i18n/locale/no/settings.json
index df9d8c14f..0c823d7c1 100644
--- a/app/javascript/dashboard/i18n/locale/no/settings.json
+++ b/app/javascript/dashboard/i18n/locale/no/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Tilgangstoken",
         "NOTE": "Dette tokenet kan brukes hvis du lager en API-basert integrasjon",
-        "COPY": "Kopier"
+        "COPY": "Kopier",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Frakoblet"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Din e-postadresse",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporter",
     "SETTINGS": "Innstillinger",
     "CONTACTS": "Kontakter",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/pl/agentBots.json b/app/javascript/dashboard/i18n/locale/pl/agentBots.json
index 21b7ae605..d861bdead 100644
--- a/app/javascript/dashboard/i18n/locale/pl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nie udało się zaktualizować bota. Proszę spróbować ponownie."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token dostępu",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/pl/auditLogs.json b/app/javascript/dashboard/i18n/locale/pl/auditLogs.json
index 7cfa77af4..48462730b 100644
--- a/app/javascript/dashboard/i18n/locale/pl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/pl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/contact.json b/app/javascript/dashboard/i18n/locale/pl/contact.json
index 3fc424828..87f901eda 100644
--- a/app/javascript/dashboard/i18n/locale/pl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakty",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Wiadomość",
       "SEND_MESSAGE": "Wyślij wiadomość",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Usuń kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Potwierdź usunięcie",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Tak, usuń",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt został pomyślnie usunięty",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Brak kontaktów pasujących do wyszukiwania 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/pl/conversation.json b/app/javascript/dashboard/i18n/locale/pl/conversation.json
index d8b751cef..4c17426c8 100644
--- a/app/javascript/dashboard/i18n/locale/pl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/pl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Rozwiąż",
       "REOPEN_ACTION": "Otwórz ponownie",
       "OPEN_ACTION": "Otwórz",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Więcej",
       "CLOSE": "Zamknij",
       "DETAILS": "szczegóły",
@@ -117,6 +118,11 @@
         "FAILED": "Nie można zmienić priorytetu. Spróbuj ponownie."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Usuń"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Oznacz jako oczekujące",
       "RESOLVED": "Oznacz jako rozwiązane",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Przypisz etykietę",
       "AGENTS_LOADING": "Ładowanie agentów...",
       "ASSIGN_TEAM": "Przypisz zespół",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Konwersacja o identyfikatorze {conversationId} przypisana do \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etykieta przypisana pomyślnie",
     "ASSIGN_LABEL_FAILED": "Nie udało się przypisać etykiety",
     "CHANGE_TEAM": "Zmieniono przypisany zespół konwersacji",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Plik przekracza limit rozmiaru załącznika %{MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Nie można wysłać tej wiadomości, spróbuj ponownie później",
     "SENT_BY": "Wysłane przez:",
diff --git a/app/javascript/dashboard/i18n/locale/pl/general.json b/app/javascript/dashboard/i18n/locale/pl/general.json
index 3d1b76f47..736589732 100644
--- a/app/javascript/dashboard/i18n/locale/pl/general.json
+++ b/app/javascript/dashboard/i18n/locale/pl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Szukaj",
       "EMPTY_STATE": "Nie znaleziono rekordów"
-    }
+    },
+    "CLOSE": "Zamknij"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/generalSettings.json b/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
index 32f7df3ce..50ae20b2e 100644
--- a/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferencje",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nazwa konta",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/pl/integrations.json b/app/javascript/dashboard/i18n/locale/pl/integrations.json
index 17a431edb..22392d519 100644
--- a/app/javascript/dashboard/i18n/locale/pl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pl/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Wyślij wiadomość...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Opis",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/pl/search.json b/app/javascript/dashboard/i18n/locale/pl/search.json
index 6d30a4c36..cae507868 100644
--- a/app/javascript/dashboard/i18n/locale/pl/search.json
+++ b/app/javascript/dashboard/i18n/locale/pl/search.json
@@ -4,12 +4,14 @@
       "ALL": "Wszystkie",
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozmowy",
-      "MESSAGES": "Wiadomości"
+      "MESSAGES": "Wiadomości",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozmowy",
-      "MESSAGES": "Wiadomości"
+      "MESSAGES": "Wiadomości",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/pl/settings.json b/app/javascript/dashboard/i18n/locale/pl/settings.json
index 310b6467e..f98ab629b 100644
--- a/app/javascript/dashboard/i18n/locale/pl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token dostępu",
         "NOTE": "Ten token może być użyty, jeśli budujesz integrację opartą na API",
-        "COPY": "Kopiuj"
+        "COPY": "Kopiuj",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Niedostępny"
         },
         "SET_AVAILABILITY_SUCCESS": "Dostępność została pomyślnie ustawiona",
-        "SET_AVAILABILITY_ERROR": "Nie można ustawić dostępności, spróbuj ponownie"
+        "SET_AVAILABILITY_ERROR": "Nie można ustawić dostępności, spróbuj ponownie",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Twój adres e-mail",
@@ -280,6 +286,7 @@
     "REPORTS": "Raporty",
     "SETTINGS": "Ustawienia",
     "CONTACTS": "Kontakty",
+    "ACTIVE": "Aktywne",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/pt/agentBots.json b/app/javascript/dashboard/i18n/locale/pt/agentBots.json
index 02353e533..84b15f403 100644
--- a/app/javascript/dashboard/i18n/locale/pt/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pt/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Não foi possível atualizar o bot. Por favor, tente novamente."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token de acesso",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/pt/auditLogs.json b/app/javascript/dashboard/i18n/locale/pt/auditLogs.json
index e27895aaf..00914c17d 100644
--- a/app/javascript/dashboard/i18n/locale/pt/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/pt/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/automation.json b/app/javascript/dashboard/i18n/locale/pt/automation.json
index 02061ec8e..0de08af44 100644
--- a/app/javascript/dashboard/i18n/locale/pt/automation.json
+++ b/app/javascript/dashboard/i18n/locale/pt/automation.json
@@ -144,7 +144,7 @@
       "SNOOZE_CONVERSATION": "Adiar conversa",
       "RESOLVE_CONVERSATION": "Resolver conversa",
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_ATTACHMENT": "",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Alterar prioridade",
       "ADD_SLA": "Adicionar SLA"
diff --git a/app/javascript/dashboard/i18n/locale/pt/contact.json b/app/javascript/dashboard/i18n/locale/pt/contact.json
index c75407d28..365108766 100644
--- a/app/javascript/dashboard/i18n/locale/pt/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pt/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contactos",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Messagem",
       "SEND_MESSAGE": "Enviar mensagem",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Excluir contacto",
       "DELETE_DIALOG": {
         "TITLE": "Confirmar exclusão",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Sim, excluir",
         "API": {
           "SUCCESS_MESSAGE": "Contacto excluído com sucesso",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nenhum contacto corresponde à sua pesquisa 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/pt/conversation.json b/app/javascript/dashboard/i18n/locale/pt/conversation.json
index 997529fe4..d9eafd263 100644
--- a/app/javascript/dashboard/i18n/locale/pt/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/pt/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolver",
       "REOPEN_ACTION": "Reabrir",
       "OPEN_ACTION": "Abertas",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mais",
       "CLOSE": "Fechar",
       "DETAILS": "Detalhes",
@@ -117,6 +118,11 @@
         "FAILED": "Não foi possível alterar a prioridade, por favor, tente novamente."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Excluir"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marcar como pendente",
       "RESOLVED": "Marcar como resolvida",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Atribuir etiqueta",
       "AGENTS_LOADING": "A carregar agentes...",
       "ASSIGN_TEAM": "Atribuir equipa",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversa com ID {conversationId} atribuída a \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiqueta atribuída com sucesso",
     "ASSIGN_LABEL_FAILED": "Falha na atribuição de etiqueta",
     "CHANGE_TEAM": "Equipa da conversa alterada",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "O ficheiro excede o tamanho limite para anexos de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Não foi possível enviar esta mensagem, por favor, tente novamente mais tarde",
     "SENT_BY": "Enviado por:",
diff --git a/app/javascript/dashboard/i18n/locale/pt/general.json b/app/javascript/dashboard/i18n/locale/pt/general.json
index 4c5b9608b..79bbb56d8 100644
--- a/app/javascript/dashboard/i18n/locale/pt/general.json
+++ b/app/javascript/dashboard/i18n/locale/pt/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Procurar",
       "EMPTY_STATE": "Nenhum resultado encontrado"
-    }
+    },
+    "CLOSE": "Fechar"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/generalSettings.json b/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
index f7a221921..25eaf917f 100644
--- a/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferências",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nome da conta",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/pt/integrations.json b/app/javascript/dashboard/i18n/locale/pt/integrations.json
index 7ac8b957d..c6c9d6c4e 100644
--- a/app/javascript/dashboard/i18n/locale/pt/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pt/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Enviar mensagem...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Você",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "Pode alterar ou cancelar o plano a qualquer momento"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Por favor, entre em contato com o administrador para atualização."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descrição",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/pt/macros.json b/app/javascript/dashboard/i18n/locale/pt/macros.json
index aed7a291f..1f2643bc1 100644
--- a/app/javascript/dashboard/i18n/locale/pt/macros.json
+++ b/app/javascript/dashboard/i18n/locale/pt/macros.json
@@ -94,7 +94,7 @@
       "MUTE_CONVERSATION": "Silenciar Conversa",
       "SNOOZE_CONVERSATION": "Adiar conversa",
       "RESOLVE_CONVERSATION": "Resolver conversa",
-      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_ATTACHMENT": "",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Alterar prioridade",
       "ADD_PRIVATE_NOTE": "Add a Private Note",
diff --git a/app/javascript/dashboard/i18n/locale/pt/search.json b/app/javascript/dashboard/i18n/locale/pt/search.json
index 8550c2b5e..26646a36a 100644
--- a/app/javascript/dashboard/i18n/locale/pt/search.json
+++ b/app/javascript/dashboard/i18n/locale/pt/search.json
@@ -4,12 +4,14 @@
       "ALL": "TODOS",
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Mensagens"
+      "MESSAGES": "Mensagens",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Mensagens"
+      "MESSAGES": "Mensagens",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/pt/settings.json b/app/javascript/dashboard/i18n/locale/pt/settings.json
index a6db3321e..b428b5558 100644
--- a/app/javascript/dashboard/i18n/locale/pt/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token de acesso",
         "NOTE": "Este token pode ser usado se você estiver construindo uma integração baseada em API",
-        "COPY": "Copiar"
+        "COPY": "Copiar",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Ausente"
         },
         "SET_AVAILABILITY_SUCCESS": "Disponibilidade foi definida com sucesso",
-        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente"
+        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Seu endereço de e-mail",
@@ -280,6 +286,7 @@
     "REPORTS": "relatórios",
     "SETTINGS": "Configurações",
     "CONTACTS": "Contactos",
+    "ACTIVE": "Ativa",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json b/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
index 36da3d95d..6292cee86 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Não foi possível atualizar o robô. Por favor, tente novamente mais tarde."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token de acesso",
+      "DESCRIPTION": "Copie o token de acesso e salve-o de forma segura",
+      "COPY_SUCCESSFUL": "Token de acesso copiado para área de transferência",
+      "RESET_SUCCESS": "Token de acesso gerado novamente com sucesso",
+      "RESET_ERROR": "Não foi possível regerar o token de acesso. Por favor, tente novamente"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Avatar do robô"
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json b/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json
index fd21f7453..51996b6c7 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "O {agentName} atualizou a configuração da conta (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} excluiu a conversa #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/contact.json b/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
index 0a840b88a..0bbee4de3 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contatos",
       "SEARCH_TITLE": "Pesquisar contatos",
+      "ACTIVE_TITLE": "Contatos ativos",
       "SEARCH_PLACEHOLDER": "Pesquisar...",
       "MESSAGE_BUTTON": "Enviar Mensagem",
       "SEND_MESSAGE": "Enviar mensagem",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Adicionar Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "Esta ação é permanente e irreversível.",
+        "BUTTON": "Excluir agora"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Excluir contato",
       "DELETE_DIALOG": {
         "TITLE": "Confirmar exclusão",
-        "DESCRIPTION": "Tem certeza de que deseja excluir este contato {contactName}?",
+        "DESCRIPTION": "Tem certeza de que deseja excluir este contato?",
         "CONFIRM": "Sim, excluir",
         "API": {
           "SUCCESS_MESSAGE": "Contato excluído com sucesso",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Comece a adicionar novos contatos clicando no botão abaixo",
       "BUTTON_LABEL": "Adicionar contato",
       "SEARCH_EMPTY_STATE_TITLE": "Nenhum contato corresponde à sua pesquisa 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Não há contatos disponíveis nesta visualização 📋"
+      "LIST_EMPTY_STATE_TITLE": "Não há contatos disponíveis nesta visualização 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "Nenhum contato está ativo no momento 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json b/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
index 42e754522..fad3b4c54 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolver",
       "REOPEN_ACTION": "Reabrir",
       "OPEN_ACTION": "Abrir",
+      "MORE_ACTIONS": "Mais ações",
       "OPEN": "Mais",
       "CLOSE": "Fechar",
       "DETAILS": "detalhes",
@@ -117,6 +118,11 @@
         "FAILED": "Não foi possível alterar a prioridade. Por favor, tente novamente."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Excluir conversa #{conversationId}",
+      "DESCRIPTION": "Tem certeza que deseja excluir esta conversa?",
+      "CONFIRM": "Excluir"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Deixar pendente",
       "RESOLVED": "Marcar como resolvida",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Atribuir etiqueta",
       "AGENTS_LOADING": "Carregando agentes...",
       "ASSIGN_TEAM": "Atribuir time",
+      "DELETE": "Excluir conversa",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID da conversa {conversationId} atribuído para \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiqueta atribuída com sucesso",
     "ASSIGN_LABEL_FAILED": "Falha ao atribuir etiqueta",
     "CHANGE_TEAM": "Status da conversa mudou",
+    "SUCCESS_DELETE_CONVERSATION": "Conversa excluída com sucesso",
+    "FAIL_DELETE_CONVERSATION": "Não foi possível excluir a conversa! Tente novamente",
     "FILE_SIZE_LIMIT": "O arquivo excede os {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB do limite para anexos",
     "MESSAGE_ERROR": "Não foi possível enviar esta mensagem, por favor, tente novamente mais tarde",
     "SENT_BY": "Enviado por:",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/general.json b/app/javascript/dashboard/i18n/locale/pt_BR/general.json
index 69b1703e9..098727d54 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/general.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Pesquisar",
       "EMPTY_STATE": "Nenhum resultado encontrado"
-    }
+    },
+    "CLOSE": "Fechar"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json b/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
index fab5ac4ca..6ea40a2ec 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Resolver conversas automaticamente",
-        "NOTE": "Essa configuração permite resolver automaticamente a conversa após um determinado período. Defina o período e personalize a mensagem para o usuário abaixo."
+        "NOTE": "Essa configuração permitirá que você resolva automaticamente a conversa após um determinado período de inatividade.",
+        "DURATION": {
+          "LABEL": "Duração da inatividade",
+          "HELP": "Período de tempo de inatividade após o qual a conversa é resolvida automaticamente",
+          "PLACEHOLDER": "30",
+          "ERROR": "O tempo decorrido para resolução automática deve ser entre 10 minutos e 999 dias",
+          "API": {
+            "SUCCESS": "Configurações de resolução automática atualizadas com sucesso",
+            "ERROR": "Falha ao atualizar as configurações de resolução automática"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Mensagem personalizada de resolução automática",
+          "PLACEHOLDER": "A conversa foi marcada como resolvida pelo sistema por ter 15 dias de inatividade",
+          "HELP": "Mensagem enviada ao cliente após a resolução automática da conversa"
+        },
+        "PREFERENCES": "Preferências",
+        "LABEL": {
+          "LABEL": "Adicionar etiqueta após resolução automática",
+          "PLACEHOLDER": "Selecione a etiqueta"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Pular conversas aguardando a resposta do agente"
+        },
+        "UPDATE_BUTTON": "Salvar Alterações"
       },
       "NAME": {
         "LABEL": "Nome da Conta",
@@ -72,11 +96,19 @@
         "LABEL": "Excluir conversas não atendidas",
         "HELP": "Se ativado, o sistema não resolverá conversas que estiverem aguardando a resposta de um atendente."
       },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcrever Mensagens de Áudio",
+        "NOTE": "Transcreve automaticamente mensagens de áudio nas conversas. Gera uma transcrição de texto sempre que uma mensagem de áudio é enviada ou recebida, e a exibe junto da mensagem.",
+        "API": {
+          "SUCCESS": "Configuração de transcrição de áudio atualizada com sucesso",
+          "ERROR": "Falha ao atualizar configuração de transcrição de áudio"
+        }
+      },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Tempo de inatividade para resolução",
         "HELP": "Tempo de inatividade após o qual a conversa deve ser encerrada automaticamente",
         "PLACEHOLDER": "30",
-        "ERROR": "O tempo decorrido para encerramento automático deve estar entre 10 minutos e 999 dias",
+        "ERROR": "O tempo decorrido para resolução automática deve ser entre 10 minutos e 999 dias",
         "API": {
           "SUCCESS": "Configurações de resolução automática atualizadas com sucesso",
           "ERROR": "Falha ao atualizar as configurações de resolução automática"
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
index bfeb05da7..cc728f880 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
@@ -475,7 +475,7 @@
     },
     "TABS": {
       "SETTINGS": "Configurações",
-      "COLLABORATORS": "Colaboradores",
+      "COLLABORATORS": "Agentes",
       "CONFIGURATION": "Configuração",
       "CAMPAIGN": "Campanhas",
       "PRE_CHAT_FORM": "Formulário Chat Pré",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json b/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
index 0cb18819c..818c64d07 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Capitão",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copiloto",
+      "TRY_THESE_PROMPTS": "Experimente estes comandos",
+      "PANEL_TITLE": "Comece a usar o Copiloto",
+      "KICK_OFF_MESSAGE": "Precisa de um resumo rápido, quer verificar conversas passadas ou redigir uma resposta melhor? O Copiloto está aqui para acelerar as coisas.",
       "SEND_MESSAGE": "Enviar mensagem...",
       "EMPTY_MESSAGE": "Houve um erro ao gerar a resposta. Por favor, tente novamente.",
       "LOADER": "Capitão está pensando",
       "YOU": "Você",
       "USE": "Use isto",
       "RESET": "Reiniciar",
+      "SHOW_STEPS": "Mostrar etapas",
       "SELECT_ASSISTANT": "Selecione o Assistente",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Avaliar esta conversa",
           "CONTENT": "Revise a conversa para ver o quanto ela atende às necessidades do cliente. Compartilhe uma classificação de 0 a 5 com base em tom, clareza e eficácia."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "Conversas de alta prioridade",
+          "CONTENT": "Dê um resumo de todas as conversas abertas com prioridade alta. Incluir o ID da conversa, nome do cliente (se disponível), o conteúdo da última mensagem e o agente atribuído. O grupo por status, se relevante."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "Listar contatos",
+          "CONTENT": "Mostre-me a lista dos 10 contatos mais frequentes. Inclua nome, e-mail ou número de telefone (se disponível), visto por última vez, etiquetas (se houver)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "Você pode alterar ou cancelar seu plano a qualquer momento"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "A função de Capitão AI só está disponível num plano pago.",
       "UPGRADE_PROMPT": "Atualize seu plano para ter acesso aos nossos assistentes, copilotos e muito mais.",
       "ASK_ADMIN": "Entre em contato com seu administrador para fazer a atualização."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistentes",
+      "NO_ASSISTANTS_AVAILABLE": "Não há assistentes disponíveis em sua conta.",
       "ADD_NEW": "Criar um novo assistente",
       "DELETE": {
         "TITLE": "Tem certeza que deseja excluir o assistente?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Digite o nome do assistente",
           "ERROR": "O nome é obrigatório"
         },
+        "TEMPERATURE": {
+          "LABEL": "Temperatura da resposta",
+          "DESCRIPTION": "Ajuste o quão criativo ou restritivo as respostas do assistente devem ser. Valores mais baixos produzem respostas mais focadas e deterministas, enquanto valores mais altos permitem resultados mais criativos e variados."
+        },
         "DESCRIPTION": {
           "LABEL": "Descrição",
           "PLACEHOLDER": "Digite a descrição do assistente",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/search.json b/app/javascript/dashboard/i18n/locale/pt_BR/search.json
index 27ca80135..ff2905a82 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/search.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tudo",
       "CONTACTS": "Contatos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Mensagens"
+      "MESSAGES": "Mensagens",
+      "ARTICLES": "Artigos"
     },
     "SECTION": {
       "CONTACTS": "Contatos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Messagem"
+      "MESSAGES": "Messagem",
+      "ARTICLES": "Artigos"
     },
     "VIEW_MORE": "Ver mais",
     "LOAD_MORE": "Carregar mais",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
index fe275b6b9..b68c07359 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token de acesso",
         "NOTE": "Esse token pode ser usado se você estiver criando uma integração baseada em API",
-        "COPY": "Copiar"
+        "COPY": "Copiar",
+        "RESET": "Reiniciar",
+        "CONFIRM_RESET": "Você tem certeza?",
+        "CONFIRM_HINT": "Clique novamente para confirmar",
+        "RESET_SUCCESS": "Token de acesso gerado novamente com sucesso",
+        "RESET_ERROR": "Não foi possível regerar o token de acesso. Por favor, tente novamente"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Alertas de áudio",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Disponibilidade foi definida com sucesso",
-        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente"
+        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente",
+        "IMPERSONATING_ERROR": "Não é possível alterar a disponibilidade enquanto personifica um usuário"
       },
       "EMAIL": {
         "LABEL": "Seu e-mail",
@@ -280,6 +286,7 @@
     "REPORTS": "Relatórios",
     "SETTINGS": "Configurações",
     "CONTACTS": "Contatos",
+    "ACTIVE": "Ativo",
     "CAPTAIN": "Capitão",
     "CAPTAIN_ASSISTANTS": "Assistentes",
     "CAPTAIN_DOCUMENTS": "Documentos",
diff --git a/app/javascript/dashboard/i18n/locale/ro/agentBots.json b/app/javascript/dashboard/i18n/locale/ro/agentBots.json
index dc6b3b26c..02c271f25 100644
--- a/app/javascript/dashboard/i18n/locale/ro/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ro/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token acces",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ro/auditLogs.json b/app/javascript/dashboard/i18n/locale/ro/auditLogs.json
index ecd4a0eee..50f88d13b 100644
--- a/app/javascript/dashboard/i18n/locale/ro/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ro/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/contact.json b/app/javascript/dashboard/i18n/locale/ro/contact.json
index 5ed91dea9..747ada0d3 100644
--- a/app/javascript/dashboard/i18n/locale/ro/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ro/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacte",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Mesaj",
       "SEND_MESSAGE": "Trimite mesaj",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Șterge contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirmă ștergerea",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Da, șterge",
         "API": {
           "SUCCESS_MESSAGE": "Contact șters cu succes",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Niciun contact nu se potrivește cu căutarea ta 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ro/conversation.json b/app/javascript/dashboard/i18n/locale/ro/conversation.json
index 3d26d3afa..e170c7d5f 100644
--- a/app/javascript/dashboard/i18n/locale/ro/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ro/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Rezolvă",
       "REOPEN_ACTION": "Redeschide",
       "OPEN_ACTION": "Deschide",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mai mult",
       "CLOSE": "Închide",
       "DETAILS": "detalii",
@@ -117,6 +118,11 @@
         "FAILED": "Nu s-a putut schimba prioritatea. Vă rugăm să încercați din nou."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Şterge"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marchează ca în așteptare",
       "RESOLVED": "Marcați ca rezolvat",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Atribuiți eticheta",
       "AGENTS_LOADING": "Se încarcă agenții...",
       "ASSIGN_TEAM": "Atribuiți echipă",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id conversație {conversationId} atribuit la \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etichetă atribuită cu succes",
     "ASSIGN_LABEL_FAILED": "Atribuirea etichetei a eșuat",
     "CHANGE_TEAM": "Echipa de conversație schimbată",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Fișierul depășește limita de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Mesajul nu poate fi trimis, te rugăm să încerci din nou mai târziu",
     "SENT_BY": "Trimis de:",
diff --git a/app/javascript/dashboard/i18n/locale/ro/general.json b/app/javascript/dashboard/i18n/locale/ro/general.json
index 49c0fc566..00beef63f 100644
--- a/app/javascript/dashboard/i18n/locale/ro/general.json
+++ b/app/javascript/dashboard/i18n/locale/ro/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Caută",
       "EMPTY_STATE": "Niciun rezultat găsit"
-    }
+    },
+    "CLOSE": "Închide"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/generalSettings.json b/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
index f8b245cd1..01d4d0292 100644
--- a/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferințe",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nume cont",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ro/integrations.json b/app/javascript/dashboard/i18n/locale/ro/integrations.json
index c2575ec94..87372a0d1 100644
--- a/app/javascript/dashboard/i18n/locale/ro/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ro/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Trimite mesaj...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descriere",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ro/search.json b/app/javascript/dashboard/i18n/locale/ro/search.json
index 867722640..e2e0c3f09 100644
--- a/app/javascript/dashboard/i18n/locale/ro/search.json
+++ b/app/javascript/dashboard/i18n/locale/ro/search.json
@@ -4,12 +4,14 @@
       "ALL": "Toate",
       "CONTACTS": "Contacte",
       "CONVERSATIONS": "Conversații",
-      "MESSAGES": "Mesaje"
+      "MESSAGES": "Mesaje",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacte",
       "CONVERSATIONS": "Conversații",
-      "MESSAGES": "Mesaje"
+      "MESSAGES": "Mesaje",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ro/settings.json b/app/javascript/dashboard/i18n/locale/ro/settings.json
index efeb40d31..e44f55c45 100644
--- a/app/javascript/dashboard/i18n/locale/ro/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ro/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token acces",
         "NOTE": "Acest token poate fi utilizat dacă construiți o integrare bazată pe API",
-        "COPY": "Copiază"
+        "COPY": "Copiază",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Deconectat"
         },
         "SET_AVAILABILITY_SUCCESS": "Avatar a fost șters cu succes",
-        "SET_AVAILABILITY_ERROR": "Nu s-a putut seta disponibilitatea, vă rugăm să încercați din nou"
+        "SET_AVAILABILITY_ERROR": "Nu s-a putut seta disponibilitatea, vă rugăm să încercați din nou",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Adresa ta de email",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapoarte",
     "SETTINGS": "Setări",
     "CONTACTS": "Contacte",
+    "ACTIVE": "Activ",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ru/agentBots.json b/app/javascript/dashboard/i18n/locale/ru/agentBots.json
index 583d2f1a0..5bd76e24c 100644
--- a/app/javascript/dashboard/i18n/locale/ru/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ru/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Не удалось обновить бота. Пожалуйста, повторите попытку позже."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Токен доступа",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ru/auditLogs.json b/app/javascript/dashboard/i18n/locale/ru/auditLogs.json
index b6bf2a6be..921a7f10a 100644
--- a/app/javascript/dashboard/i18n/locale/ru/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ru/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} обновил настройки учетной записи (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/contact.json b/app/javascript/dashboard/i18n/locale/ru/contact.json
index 782c6bed5..dcc5aeed1 100644
--- a/app/javascript/dashboard/i18n/locale/ru/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ru/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Контакты",
       "SEARCH_TITLE": "Поиск контактов",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Поиск...",
       "MESSAGE_BUTTON": "Сообщение",
       "SEND_MESSAGE": "Отправить сообщение",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Добавить Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Удалить контакт",
       "DELETE_DIALOG": {
         "TITLE": "Подтвердите удаление",
-        "DESCRIPTION": "Вы уверены, что хотите удалить этот контакт {contactName}?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Да, удалить",
         "API": {
           "SUCCESS_MESSAGE": "Кампания успешно удалена",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Начните добавлять новые контакты, нажав на кнопку ниже",
       "BUTTON_LABEL": "Добавить контакт",
       "SEARCH_EMPTY_STATE_TITLE": "Нет контактов по вашему запросу 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Нет контактов в этом виде 📋"
+      "LIST_EMPTY_STATE_TITLE": "Нет контактов в этом виде 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ru/conversation.json b/app/javascript/dashboard/i18n/locale/ru/conversation.json
index 0baab27cb..0417bc56a 100644
--- a/app/javascript/dashboard/i18n/locale/ru/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ru/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Завершить",
       "REOPEN_ACTION": "Открыть заново",
       "OPEN_ACTION": "Открыть",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Открыть",
       "CLOSE": "Закрыть",
       "DETAILS": "подробности",
@@ -117,6 +118,11 @@
         "FAILED": "Не удалось изменить приоритет. Пожалуйста, попробуйте еще раз."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Удалить"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Отметить как ожидающие",
       "RESOLVED": "Пометить как разрешено",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Назначить метки",
       "AGENTS_LOADING": "Загрузка агентов...",
       "ASSIGN_TEAM": "Назначить команду",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID разговора {conversationId} присвоен \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Метка успешно назначена",
     "ASSIGN_LABEL_FAILED": "Назначение метки не удалось",
     "CHANGE_TEAM": "Команда назначенная в беседу изменена",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Превышен лимит вложений в {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Не удается отправить это сообщение, повторите попытку позже",
     "SENT_BY": "Отправитель:",
diff --git a/app/javascript/dashboard/i18n/locale/ru/general.json b/app/javascript/dashboard/i18n/locale/ru/general.json
index 6191f3cfb..8a893c354 100644
--- a/app/javascript/dashboard/i18n/locale/ru/general.json
+++ b/app/javascript/dashboard/i18n/locale/ru/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Поиск",
       "EMPTY_STATE": "Результаты не найдены"
-    }
+    },
+    "CLOSE": "Закрыть"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/generalSettings.json b/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
index 38ec9c2ce..b46d06a9d 100644
--- a/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Настройки",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Имя аккаунта",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ru/integrations.json b/app/javascript/dashboard/i18n/locale/ru/integrations.json
index 13c54d302..fda0454aa 100644
--- a/app/javascript/dashboard/i18n/locale/ru/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ru/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Капитан",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Попробуйте эти запросы",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Отправить сообщение...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Капитан думает",
       "YOU": "Вы",
       "USE": "Использовать это",
       "RESET": "Сброс",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Выбрать ассистента",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "Вы можете изменить или отменить ваш тарифный план в любое время"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Функция Captain AI доступна только в платном плане.",
       "UPGRADE_PROMPT": "Обновите тарифный план, чтобы получить доступ к нашим ассистентам, copilot и другим функциям.",
       "ASK_ADMIN": "Пожалуйста, обратитесь к вашему администратору для обновления."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Ассистенты",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Создать нового ассистента",
       "DELETE": {
         "TITLE": "Вы уверены, что хотите удалить ассистента?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Описание",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ru/search.json b/app/javascript/dashboard/i18n/locale/ru/search.json
index c1a363f6c..757ee2634 100644
--- a/app/javascript/dashboard/i18n/locale/ru/search.json
+++ b/app/javascript/dashboard/i18n/locale/ru/search.json
@@ -4,12 +4,14 @@
       "ALL": "Все",
       "CONTACTS": "Контакты",
       "CONVERSATIONS": "Диалоги",
-      "MESSAGES": "Сообщения"
+      "MESSAGES": "Сообщения",
+      "ARTICLES": "Статьи"
     },
     "SECTION": {
       "CONTACTS": "Контакты",
       "CONVERSATIONS": "Диалоги",
-      "MESSAGES": "Сообщения"
+      "MESSAGES": "Сообщения",
+      "ARTICLES": "Статьи"
     },
     "VIEW_MORE": "Посмотреть больше",
     "LOAD_MORE": "Загрузить ещё",
diff --git a/app/javascript/dashboard/i18n/locale/ru/settings.json b/app/javascript/dashboard/i18n/locale/ru/settings.json
index 4a5e47887..9828305d8 100644
--- a/app/javascript/dashboard/i18n/locale/ru/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ru/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Токен доступа",
         "NOTE": "Этот токен может быть использован, если вы настраиваете интеграцию на основе API",
-        "COPY": "Копировать"
+        "COPY": "Копировать",
+        "RESET": "Сброс",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Аудио уведомления",
@@ -185,7 +190,8 @@
           "OFFLINE": "Оффлайн"
         },
         "SET_AVAILABILITY_SUCCESS": "Доступность успешно установлена",
-        "SET_AVAILABILITY_ERROR": "Не удалось установить доступность, попробуйте снова"
+        "SET_AVAILABILITY_ERROR": "Не удалось установить доступность, попробуйте снова",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Ваш адрес электронной почты",
@@ -280,6 +286,7 @@
     "REPORTS": "Отчёты",
     "SETTINGS": "Настройки",
     "CONTACTS": "Контакты",
+    "ACTIVE": "Активно",
     "CAPTAIN": "Капитан",
     "CAPTAIN_ASSISTANTS": "Ассистенты",
     "CAPTAIN_DOCUMENTS": "Документы",
diff --git a/app/javascript/dashboard/i18n/locale/sh/agentBots.json b/app/javascript/dashboard/i18n/locale/sh/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/sh/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sh/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sh/auditLogs.json b/app/javascript/dashboard/i18n/locale/sh/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/sh/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sh/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/contact.json b/app/javascript/dashboard/i18n/locale/sh/contact.json
index 476a69196..38489d630 100644
--- a/app/javascript/dashboard/i18n/locale/sh/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sh/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sh/conversation.json b/app/javascript/dashboard/i18n/locale/sh/conversation.json
index da2f64b01..fdb7fc07a 100644
--- a/app/javascript/dashboard/i18n/locale/sh/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sh/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/sh/general.json b/app/javascript/dashboard/i18n/locale/sh/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/sh/general.json
+++ b/app/javascript/dashboard/i18n/locale/sh/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/generalSettings.json b/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sh/integrations.json b/app/javascript/dashboard/i18n/locale/sh/integrations.json
index e57ecb7cd..84f9b282f 100644
--- a/app/javascript/dashboard/i18n/locale/sh/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sh/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sh/search.json b/app/javascript/dashboard/i18n/locale/sh/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/sh/search.json
+++ b/app/javascript/dashboard/i18n/locale/sh/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sh/settings.json b/app/javascript/dashboard/i18n/locale/sh/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/sh/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sh/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sk/agentBots.json b/app/javascript/dashboard/i18n/locale/sk/agentBots.json
index bc66d2d08..ff05c0419 100644
--- a/app/javascript/dashboard/i18n/locale/sk/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sk/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Prístupový token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sk/auditLogs.json b/app/javascript/dashboard/i18n/locale/sk/auditLogs.json
index 38d6da68b..327c9274b 100644
--- a/app/javascript/dashboard/i18n/locale/sk/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sk/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/contact.json b/app/javascript/dashboard/i18n/locale/sk/contact.json
index 43ab36325..245231cc4 100644
--- a/app/javascript/dashboard/i18n/locale/sk/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sk/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakty",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Správa",
       "SEND_MESSAGE": "Poslať správu",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Vymazať kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdiť vymazanie",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Áno, vymazať",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt úspešne odstránený",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Žiadny kontakt nezodpovedá vášmu vyhľadávaniu 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sk/conversation.json b/app/javascript/dashboard/i18n/locale/sk/conversation.json
index 9f5aecd5b..e963f9b29 100644
--- a/app/javascript/dashboard/i18n/locale/sk/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sk/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Vyriešiť",
       "REOPEN_ACTION": "Znovu otvoriť",
       "OPEN_ACTION": "Otvoriť",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Viac",
       "CLOSE": "Zatvoriť",
       "DETAILS": "detaily",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Vymazať"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Označiť ako čakajúce na vybavenie",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/sk/general.json b/app/javascript/dashboard/i18n/locale/sk/general.json
index 2e1198efe..9b8497e11 100644
--- a/app/javascript/dashboard/i18n/locale/sk/general.json
+++ b/app/javascript/dashboard/i18n/locale/sk/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Hľadať",
       "EMPTY_STATE": "Žiadne výsledky neboli nájdené"
-    }
+    },
+    "CLOSE": "Zatvoriť"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/generalSettings.json b/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
index f0cc9e8ac..8e12e31f7 100644
--- a/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Názov účtu",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sk/integrations.json b/app/javascript/dashboard/i18n/locale/sk/integrations.json
index d22a60294..9ea4488b1 100644
--- a/app/javascript/dashboard/i18n/locale/sk/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sk/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Poslať správu...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vy",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sk/search.json b/app/javascript/dashboard/i18n/locale/sk/search.json
index 64f900182..c2dad4d7c 100644
--- a/app/javascript/dashboard/i18n/locale/sk/search.json
+++ b/app/javascript/dashboard/i18n/locale/sk/search.json
@@ -4,12 +4,14 @@
       "ALL": "Všetko",
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozhovory",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozhovory",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sk/settings.json b/app/javascript/dashboard/i18n/locale/sk/settings.json
index 53dcc60f8..ab5a33a5b 100644
--- a/app/javascript/dashboard/i18n/locale/sk/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sk/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Prístupový token",
         "NOTE": "Tento token môžete použiť, ak vytvárate integráciu založenú na rozhraní API",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Vaša e-mailová adresa",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Nastavenia",
     "CONTACTS": "Kontakty",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sl/agentBots.json b/app/javascript/dashboard/i18n/locale/sl/agentBots.json
index 9de7ccba8..f6beeebe8 100644
--- a/app/javascript/dashboard/i18n/locale/sl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Bota ni bilo mogoče posodobiti. Prosimo poskusite ponovno."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sl/auditLogs.json b/app/javascript/dashboard/i18n/locale/sl/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/sl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/contact.json b/app/javascript/dashboard/i18n/locale/sl/contact.json
index a1037617f..f1ad75a48 100644
--- a/app/javascript/dashboard/i18n/locale/sl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Iskanje ...",
       "MESSAGE_BUTTON": "Sporočilo",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sl/conversation.json b/app/javascript/dashboard/i18n/locale/sl/conversation.json
index ca492f97b..d110d4425 100644
--- a/app/javascript/dashboard/i18n/locale/sl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/sl/general.json b/app/javascript/dashboard/i18n/locale/sl/general.json
index 390247323..889d4d0c0 100644
--- a/app/javascript/dashboard/i18n/locale/sl/general.json
+++ b/app/javascript/dashboard/i18n/locale/sl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Iskanje",
       "EMPTY_STATE": "Ni rezultatov"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/generalSettings.json b/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sl/integrations.json b/app/javascript/dashboard/i18n/locale/sl/integrations.json
index dcfca6e9e..5c072f404 100644
--- a/app/javascript/dashboard/i18n/locale/sl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sl/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vi",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sl/search.json b/app/javascript/dashboard/i18n/locale/sl/search.json
index a93879ee1..7ad94f0a2 100644
--- a/app/javascript/dashboard/i18n/locale/sl/search.json
+++ b/app/javascript/dashboard/i18n/locale/sl/search.json
@@ -4,12 +4,14 @@
       "ALL": "Vse",
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Pogovori",
-      "MESSAGES": "Sporočila"
+      "MESSAGES": "Sporočila",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Pogovori",
-      "MESSAGES": "Sporočila"
+      "MESSAGES": "Sporočila",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sl/settings.json b/app/javascript/dashboard/i18n/locale/sl/settings.json
index 175521048..164305cea 100644
--- a/app/javascript/dashboard/i18n/locale/sl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sq/agentBots.json b/app/javascript/dashboard/i18n/locale/sq/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/sq/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sq/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sq/auditLogs.json b/app/javascript/dashboard/i18n/locale/sq/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/sq/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sq/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/contact.json b/app/javascript/dashboard/i18n/locale/sq/contact.json
index da6b2aae1..f6a929e78 100644
--- a/app/javascript/dashboard/i18n/locale/sq/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sq/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sq/conversation.json b/app/javascript/dashboard/i18n/locale/sq/conversation.json
index da2f64b01..fdb7fc07a 100644
--- a/app/javascript/dashboard/i18n/locale/sq/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sq/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/sq/general.json b/app/javascript/dashboard/i18n/locale/sq/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/sq/general.json
+++ b/app/javascript/dashboard/i18n/locale/sq/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/generalSettings.json b/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sq/integrations.json b/app/javascript/dashboard/i18n/locale/sq/integrations.json
index d3a7f8c8d..f548b9fcc 100644
--- a/app/javascript/dashboard/i18n/locale/sq/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sq/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Ju",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sq/search.json b/app/javascript/dashboard/i18n/locale/sq/search.json
index 735e6045a..7e129f7d6 100644
--- a/app/javascript/dashboard/i18n/locale/sq/search.json
+++ b/app/javascript/dashboard/i18n/locale/sq/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sq/settings.json b/app/javascript/dashboard/i18n/locale/sq/settings.json
index 9801bbab5..ab40a9411 100644
--- a/app/javascript/dashboard/i18n/locale/sq/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sq/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sr/agentBots.json b/app/javascript/dashboard/i18n/locale/sr/agentBots.json
index c121d536a..dc5cf9514 100644
--- a/app/javascript/dashboard/i18n/locale/sr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sr/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token za pristup",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sr/auditLogs.json b/app/javascript/dashboard/i18n/locale/sr/auditLogs.json
index d140c3bd1..9fade3c5b 100644
--- a/app/javascript/dashboard/i18n/locale/sr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/contact.json b/app/javascript/dashboard/i18n/locale/sr/contact.json
index 636c91ab7..bbb3e19d0 100644
--- a/app/javascript/dashboard/i18n/locale/sr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Poruka",
       "SEND_MESSAGE": "Pošalji poruku",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Obriši kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdite brisanje",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Da, obriši",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt je uspešno obrisan",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nisu pronađeni kontakti 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sr/conversation.json b/app/javascript/dashboard/i18n/locale/sr/conversation.json
index 9cf518d94..bdd0e3f77 100644
--- a/app/javascript/dashboard/i18n/locale/sr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sr/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Reši",
       "REOPEN_ACTION": "Ponovo otvori",
       "OPEN_ACTION": "Otvoreni",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Više",
       "CLOSE": "Zatvori",
       "DETAILS": "detalji",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Izbriši"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Označeno na čekanju",
       "RESOLVED": "Označi kao rešeno",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Dodeli oznaku",
       "AGENTS_LOADING": "Učitavanje agenata...",
       "ASSIGN_TEAM": "Dodeli tim",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Razgovor sa ID {conversationId} je dodeljen \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Oznaka je uspešno dodeljena",
     "ASSIGN_LABEL_FAILED": "Nije uspela dodela oznake",
     "CHANGE_TEAM": "Tim razgovora je promenjen",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Nije moguće slanje poruke, molim vas pokušajte ponovo",
     "SENT_BY": "Poslao:",
diff --git a/app/javascript/dashboard/i18n/locale/sr/general.json b/app/javascript/dashboard/i18n/locale/sr/general.json
index 46e1d3a00..84b2546c4 100644
--- a/app/javascript/dashboard/i18n/locale/sr/general.json
+++ b/app/javascript/dashboard/i18n/locale/sr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Traži",
       "EMPTY_STATE": "Ništa nije pronađeno"
-    }
+    },
+    "CLOSE": "Zatvori"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/generalSettings.json b/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
index f808851d8..870e0cace 100644
--- a/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Naziv naloga",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sr/integrations.json b/app/javascript/dashboard/i18n/locale/sr/integrations.json
index 1db35cc89..abc64fb8f 100644
--- a/app/javascript/dashboard/i18n/locale/sr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sr/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Pošalji poruku...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Opis",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sr/search.json b/app/javascript/dashboard/i18n/locale/sr/search.json
index e94eda67f..c97c418ca 100644
--- a/app/javascript/dashboard/i18n/locale/sr/search.json
+++ b/app/javascript/dashboard/i18n/locale/sr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Sve",
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sr/settings.json b/app/javascript/dashboard/i18n/locale/sr/settings.json
index 52f37f9a5..b36d7d1ef 100644
--- a/app/javascript/dashboard/i18n/locale/sr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token za pristup",
         "NOTE": "Ovaj token se može koristiti ako izgrađujete integraciju zasnovanu na API-ju",
-        "COPY": "Kopiraj"
+        "COPY": "Kopiraj",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Nedostupan"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Vaša adresa e-pošte",
@@ -280,6 +286,7 @@
     "REPORTS": "Izveštaji",
     "SETTINGS": "Podešavanja",
     "CONTACTS": "Kontakti",
+    "ACTIVE": "Aktivno",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sv/agentBots.json b/app/javascript/dashboard/i18n/locale/sv/agentBots.json
index 396f3d1a1..fea4cd09a 100644
--- a/app/javascript/dashboard/i18n/locale/sv/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sv/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Åtkomsttoken",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sv/auditLogs.json b/app/javascript/dashboard/i18n/locale/sv/auditLogs.json
index 4a2971116..6b57c0642 100644
--- a/app/javascript/dashboard/i18n/locale/sv/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sv/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/contact.json b/app/javascript/dashboard/i18n/locale/sv/contact.json
index 20000c2ba..0937bf565 100644
--- a/app/javascript/dashboard/i18n/locale/sv/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sv/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakter",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Meddelande",
       "SEND_MESSAGE": "Skicka meddelande",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Ta bort kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Bekräfta borttagning",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, ta bort",
         "API": {
           "SUCCESS_MESSAGE": "Kontakten har tagits bort",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Inga kontakter matchar din sökning 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sv/conversation.json b/app/javascript/dashboard/i18n/locale/sv/conversation.json
index 1079c60af..705352016 100644
--- a/app/javascript/dashboard/i18n/locale/sv/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sv/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Lös",
       "REOPEN_ACTION": "Återöppna",
       "OPEN_ACTION": "Öppna",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mer",
       "CLOSE": "Stäng",
       "DETAILS": "detaljer",
@@ -117,6 +118,11 @@
         "FAILED": "Kunde inte ändra prioritet. Försök igen."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Radera"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Markera som väntande",
       "RESOLVED": "Markera som löst",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Tilldela etikett",
       "AGENTS_LOADING": "Laddar agenter...",
       "ASSIGN_TEAM": "Tilldela team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Konversationsteamet har ändrats",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Det gick inte att skicka detta meddelande, försök igen senare",
     "SENT_BY": "Skickat av:",
diff --git a/app/javascript/dashboard/i18n/locale/sv/general.json b/app/javascript/dashboard/i18n/locale/sv/general.json
index c5218d71d..4bfbcc28b 100644
--- a/app/javascript/dashboard/i18n/locale/sv/general.json
+++ b/app/javascript/dashboard/i18n/locale/sv/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Sök",
       "EMPTY_STATE": "Inga resultat hittades"
-    }
+    },
+    "CLOSE": "Stäng"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/generalSettings.json b/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
index e4f72bf9a..3258dfd7d 100644
--- a/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontonamn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sv/integrations.json b/app/javascript/dashboard/i18n/locale/sv/integrations.json
index 5942f99a4..4fd5f436d 100644
--- a/app/javascript/dashboard/i18n/locale/sv/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sv/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Skicka meddelande...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Du",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beskrivning",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/sv/search.json b/app/javascript/dashboard/i18n/locale/sv/search.json
index dfea54193..31b2ea97a 100644
--- a/app/javascript/dashboard/i18n/locale/sv/search.json
+++ b/app/javascript/dashboard/i18n/locale/sv/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alla",
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Konversationer",
-      "MESSAGES": "Meddelanden"
+      "MESSAGES": "Meddelanden",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Konversationer",
-      "MESSAGES": "Meddelanden"
+      "MESSAGES": "Meddelanden",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sv/settings.json b/app/javascript/dashboard/i18n/locale/sv/settings.json
index 7e73659c6..645f3e581 100644
--- a/app/javascript/dashboard/i18n/locale/sv/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sv/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Åtkomsttoken",
         "NOTE": "Denna token kan användas om du bygger en API-baserad integration",
-        "COPY": "Kopiera"
+        "COPY": "Kopiera",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Din e-postadress",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporter",
     "SETTINGS": "Inställningar",
     "CONTACTS": "Kontakter",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ta/agentBots.json b/app/javascript/dashboard/i18n/locale/ta/agentBots.json
index f96ee4072..071a8c08e 100644
--- a/app/javascript/dashboard/i18n/locale/ta/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ta/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "அணுகுவதற்கான டோக்கன்",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ta/auditLogs.json b/app/javascript/dashboard/i18n/locale/ta/auditLogs.json
index 3bc3cb98a..0a4749ebf 100644
--- a/app/javascript/dashboard/i18n/locale/ta/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ta/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/contact.json b/app/javascript/dashboard/i18n/locale/ta/contact.json
index 75ffc4c8c..d1a3a5dd3 100644
--- a/app/javascript/dashboard/i18n/locale/ta/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ta/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "நீக்குதலை உறுதிப்படுத்தவும்",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ta/conversation.json b/app/javascript/dashboard/i18n/locale/ta/conversation.json
index b6a566245..4d47789c3 100644
--- a/app/javascript/dashboard/i18n/locale/ta/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ta/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "தீர்",
       "REOPEN_ACTION": "மீண்டும் திற",
       "OPEN_ACTION": "திற",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "மேலும்",
       "CLOSE": "மூடு",
       "DETAILS": "விவரங்கள்",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/ta/general.json b/app/javascript/dashboard/i18n/locale/ta/general.json
index 78e97db90..8f4efd01d 100644
--- a/app/javascript/dashboard/i18n/locale/ta/general.json
+++ b/app/javascript/dashboard/i18n/locale/ta/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "மூடு"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/generalSettings.json b/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
index f1e16d2e2..fd0c21773 100644
--- a/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "கணக்கின் பெயர்",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ta/integrations.json b/app/javascript/dashboard/i18n/locale/ta/integrations.json
index 9626e0fb0..144020ac7 100644
--- a/app/javascript/dashboard/i18n/locale/ta/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ta/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ta/search.json b/app/javascript/dashboard/i18n/locale/ta/search.json
index a0684df7c..41120b398 100644
--- a/app/javascript/dashboard/i18n/locale/ta/search.json
+++ b/app/javascript/dashboard/i18n/locale/ta/search.json
@@ -4,12 +4,14 @@
       "ALL": "எல்லாம்",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "உரையாடல்கள்",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "உரையாடல்கள்",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ta/settings.json b/app/javascript/dashboard/i18n/locale/ta/settings.json
index f20152256..59e4ca8fc 100644
--- a/app/javascript/dashboard/i18n/locale/ta/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ta/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "அணுகுவதற்கான டோக்கன்",
         "NOTE": "நீங்கள் API அடிப்படையிலான ஒருங்கிணைப்பை உருவாக்கினால் இந்த டோக்கனைப் பயன்படுத்தலாம்",
-        "COPY": "நகல்"
+        "COPY": "நகல்",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "உங்கள் ஈ-மெயில் முகவரி",
@@ -280,6 +286,7 @@
     "REPORTS": "அறிக்கைகள்",
     "SETTINGS": "அமைப்புகள்",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/th/agentBots.json b/app/javascript/dashboard/i18n/locale/th/agentBots.json
index b2753b363..c5b2690b3 100644
--- a/app/javascript/dashboard/i18n/locale/th/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/th/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/th/auditLogs.json b/app/javascript/dashboard/i18n/locale/th/auditLogs.json
index 69885ca63..450be07fb 100644
--- a/app/javascript/dashboard/i18n/locale/th/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/th/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/contact.json b/app/javascript/dashboard/i18n/locale/th/contact.json
index 8c28076b0..292e8ccf9 100644
--- a/app/javascript/dashboard/i18n/locale/th/contact.json
+++ b/app/javascript/dashboard/i18n/locale/th/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "ผู้ติดต่อ",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "ข้อความ",
       "SEND_MESSAGE": "ส่วข้อความ",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "ลบผู้ติดต่อ",
       "DELETE_DIALOG": {
         "TITLE": "ยืนยันการลบ",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "เอาเลย",
         "API": {
           "SUCCESS_MESSAGE": "ลบผู้ติดต่อสำเร็จแล้ว",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "ไม่มีผู้ติดต่อที่ตรงกัน 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/th/conversation.json b/app/javascript/dashboard/i18n/locale/th/conversation.json
index d044c0b21..7f42f00cb 100644
--- a/app/javascript/dashboard/i18n/locale/th/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/th/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "เสร็จสิ้น",
       "REOPEN_ACTION": "เปิดใหม่อีกครั้ง",
       "OPEN_ACTION": "เปิด",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "เพิ่มเติม",
       "CLOSE": "ปิด",
       "DETAILS": "รายละเอียด",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "ลบ"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "ทำเครื่องหมายว่าอยู่ระหว่างดำเนินการ",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "รหัสการสนทนา {conversationId} ถูกมอบหมายให้กับ {agentName}",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "เปลี่ยนทีมการสนทนาเเล้ว",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "ไฟล์ของคุณมีขนาดเกิน {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "ไม่สามารถส่งข้อความนี้ได้ โปรดลองใหม่อีกครั้ง",
     "SENT_BY": "ส่งโดย:",
diff --git a/app/javascript/dashboard/i18n/locale/th/general.json b/app/javascript/dashboard/i18n/locale/th/general.json
index a081fc80a..8d52d9940 100644
--- a/app/javascript/dashboard/i18n/locale/th/general.json
+++ b/app/javascript/dashboard/i18n/locale/th/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "ค้นหา",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "ปิด"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/generalSettings.json b/app/javascript/dashboard/i18n/locale/th/generalSettings.json
index 7e09ea6a2..55b4f9b1d 100644
--- a/app/javascript/dashboard/i18n/locale/th/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/th/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "ชื่อบัญชี",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/th/integrations.json b/app/javascript/dashboard/i18n/locale/th/integrations.json
index 7fb20eb52..76794d8db 100644
--- a/app/javascript/dashboard/i18n/locale/th/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/th/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "ส่วข้อความ...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "คำอธิบาย",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/th/search.json b/app/javascript/dashboard/i18n/locale/th/search.json
index adfa8d3df..7332709db 100644
--- a/app/javascript/dashboard/i18n/locale/th/search.json
+++ b/app/javascript/dashboard/i18n/locale/th/search.json
@@ -4,12 +4,14 @@
       "ALL": "ทั้งหมด",
       "CONTACTS": "ผู้ติดต่อ",
       "CONVERSATIONS": "การสนทนา",
-      "MESSAGES": "ข้อความทั้งหมด"
+      "MESSAGES": "ข้อความทั้งหมด",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "ผู้ติดต่อ",
       "CONVERSATIONS": "การสนทนา",
-      "MESSAGES": "ข้อความทั้งหมด"
+      "MESSAGES": "ข้อความทั้งหมด",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/th/settings.json b/app/javascript/dashboard/i18n/locale/th/settings.json
index 4445f58ee..50e3b4063 100644
--- a/app/javascript/dashboard/i18n/locale/th/settings.json
+++ b/app/javascript/dashboard/i18n/locale/th/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "คุณสามารถใช้ token นี้เชื่อมต่อกับ API ได้",
-        "COPY": "คัดลอก"
+        "COPY": "คัดลอก",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "ออฟไลน์"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "อีเมลของคุณ",
@@ -280,6 +286,7 @@
     "REPORTS": "รายงาน",
     "SETTINGS": "ตั้งค่า",
     "CONTACTS": "ผู้ติดต่อ",
+    "ACTIVE": "ใช้งานอยู่",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/tl/agentBots.json b/app/javascript/dashboard/i18n/locale/tl/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/tl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/tl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/tl/auditLogs.json b/app/javascript/dashboard/i18n/locale/tl/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/tl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/tl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/contact.json b/app/javascript/dashboard/i18n/locale/tl/contact.json
index 9147c24b1..b4d640f7f 100644
--- a/app/javascript/dashboard/i18n/locale/tl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/tl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/tl/conversation.json b/app/javascript/dashboard/i18n/locale/tl/conversation.json
index da2f64b01..fdb7fc07a 100644
--- a/app/javascript/dashboard/i18n/locale/tl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/tl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/tl/general.json b/app/javascript/dashboard/i18n/locale/tl/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/tl/general.json
+++ b/app/javascript/dashboard/i18n/locale/tl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/generalSettings.json b/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/tl/integrations.json b/app/javascript/dashboard/i18n/locale/tl/integrations.json
index 0e3c46b97..2d182e0dc 100644
--- a/app/javascript/dashboard/i18n/locale/tl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/tl/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/tl/search.json b/app/javascript/dashboard/i18n/locale/tl/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/tl/search.json
+++ b/app/javascript/dashboard/i18n/locale/tl/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/tl/settings.json b/app/javascript/dashboard/i18n/locale/tl/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/tl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/tl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/tr/agentBots.json b/app/javascript/dashboard/i18n/locale/tr/agentBots.json
index bc40ebe74..9b4c0b500 100644
--- a/app/javascript/dashboard/i18n/locale/tr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/tr/agentBots.json
@@ -2,13 +2,13 @@
   "AGENT_BOTS": {
     "HEADER": "Botlar",
     "LOADING_EDITOR": "Editör Yükleniyor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Temsilci botları ekibinizin en harika üyeleri gibidir. Küçük işleri halledebilirler, böylece önemli işlere odaklanabilirsiniz. Onları deneyin. Botlarınızı bu sayfadan yönetebilir veya 'Bot Ekle' butonunu kullanarak yenilerini oluşturabilirsiniz.",
     "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT": "Sistem botu",
     "GLOBAL_BOT_BADGE": "Sistem",
     "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+      "SUCCESS_DELETE": "Bot avatarı başarıyla silindi",
+      "ERROR_DELETE": "Bot avatarı silinirken hata oluştu, lütfen tekrar deneyin"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Bir temsilci botu seçin",
@@ -22,7 +22,7 @@
       "SELECT_PLACEHOLDER": "Bot seçin"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Bot Ekle",
       "CANCEL_BUTTON_TEXT": "İptal Et",
       "API": {
         "SUCCESS_MESSAGE": "Bot başarıyla eklendi.",
@@ -30,10 +30,10 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "Bot bulunamadı. 'Bot Ekle' butonuna tıklayarak bir bot oluşturabilirsiniz.",
       "LOADING": "Botlar alınıyor...",
       "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
+        "DETAILS": "Bot Detayları",
         "URL": "Webhook URL'si"
       }
     },
@@ -42,7 +42,7 @@
       "TITLE": "Botu sil",
       "CONFIRM": {
         "TITLE": "Silmeyi onayla",
-        "MESSAGE": "Are you sure you want to delete {name}?",
+        "MESSAGE": "{name} silmek istediğinizden emin misiniz?",
         "YES": "Evet, Sil",
         "NO": "Hayır, Sakla"
       },
@@ -59,13 +59,20 @@
         "ERROR_MESSAGE": "Bot güncellenemedi. Lütfen tekrar deneyin."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Erişim Jetonu",
+      "DESCRIPTION": "Erişim anahtarını kopyalayın ve güvenli bir yerde saklayın",
+      "COPY_SUCCESSFUL": "Erişim anahtarı panoya kopyalandı",
+      "RESET_SUCCESS": "Erişim anahtarı başarıyla yeniden oluşturuldu",
+      "RESET_ERROR": "Erişim anahtarı yeniden oluşturulamadı. Lütfen tekrar deneyin"
+    },
     "FORM": {
       "AVATAR": {
-        "LABEL": "Bot avatar"
+        "LABEL": "Bot avatarı"
       },
       "NAME": {
         "LABEL": "Bot Adı",
-        "PLACEHOLDER": "Enter bot name",
+        "PLACEHOLDER": "Bot adını girin",
         "REQUIRED": "Bot adı zorunludur"
       },
       "DESCRIPTION": {
@@ -75,19 +82,19 @@
       "WEBHOOK_URL": {
         "LABEL": "Webhook URL'si",
         "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
+        "REQUIRED": "Webhook URL'si gereklidir"
       },
       "ERRORS": {
         "NAME": "Bot adı zorunludur",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+        "URL": "Webhook URL'si gereklidir",
+        "VALID_URL": "Lütfen http:// veya https:// ile başlayan geçerli bir URL girin"
       },
       "CANCEL": "İptal Et",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
+      "CREATE": "Bot Oluştur",
+      "UPDATE": "Botu Güncelle"
     },
     "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+      "DESCRIPTION": "Webhook botunu özel hizmetlerinizle entegre etmek için yapılandırın. Bot, sohbetlerden gelen olayları alacak ve işleyebilecek."
     },
     "TYPES": {
       "WEBHOOK": "Webhook botu"
diff --git a/app/javascript/dashboard/i18n/locale/tr/auditLogs.json b/app/javascript/dashboard/i18n/locale/tr/auditLogs.json
index 07c108a1d..98eb2372c 100644
--- a/app/javascript/dashboard/i18n/locale/tr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/tr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} #{id} numaralı sohbeti sildi"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/automation.json b/app/javascript/dashboard/i18n/locale/tr/automation.json
index 8327ae851..eda09b867 100644
--- a/app/javascript/dashboard/i18n/locale/tr/automation.json
+++ b/app/javascript/dashboard/i18n/locale/tr/automation.json
@@ -130,37 +130,37 @@
     "EVENTS": {
       "CONVERSATION_CREATED": "Görüşme Oluşturuldu",
       "CONVERSATION_UPDATED": "Görüşme Güncellendi",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
+      "MESSAGE_CREATED": "Mesaj Oluşturuldu",
+      "CONVERSATION_OPENED": "Sohbet Açıldı"
     },
     "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_AGENT": "Temsilciye Ata",
+      "ASSIGN_TEAM": "Bir Ekibe Ata",
+      "ADD_LABEL": "Etiket Ekle",
+      "REMOVE_LABEL": "Etiketi Kaldır",
+      "SEND_EMAIL_TO_TEAM": "Ekibe E-posta Gönder",
+      "SEND_EMAIL_TRANSCRIPT": "E-posta Dökümü Gönder",
       "MUTE_CONVERSATION": "Konuşmayı Sessize Al",
       "SNOOZE_CONVERSATION": "Konuşmayı Ertele",
       "RESOLVE_CONVERSATION": "Görüşmeyi çöz",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_WEBHOOK_EVENT": "Webhook Olayı Gönder",
+      "SEND_ATTACHMENT": "Ek Gönder",
+      "SEND_MESSAGE": "Mesaj Gönder",
       "CHANGE_PRIORITY": "Önceliği Değiştir",
       "ADD_SLA": "Add SLA"
     },
     "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
+      "MESSAGE_TYPE": "Mesaj Türü",
+      "MESSAGE_CONTAINS": "Mesaj İçerir",
       "EMAIL": "E-Posta",
       "INBOX": "Gelen Kutusu",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "CONVERSATION_LANGUAGE": "Sohbet Dili",
       "PHONE_NUMBER": "Telefon Numarası",
       "STATUS": "Durum",
       "BROWSER_LANGUAGE": "Tarayıcı Dili",
-      "MAIL_SUBJECT": "Email Subject",
+      "MAIL_SUBJECT": "E-posta Konusu",
       "COUNTRY_NAME": "Ülke",
-      "REFERER_LINK": "Referrer Link",
+      "REFERER_LINK": "Yönlendiren Bağlantı",
       "ASSIGNEE_NAME": "Assignee",
       "TEAM_NAME": "Ekip",
       "PRIORITY": "Öncelik"
diff --git a/app/javascript/dashboard/i18n/locale/tr/components.json b/app/javascript/dashboard/i18n/locale/tr/components.json
index c047c1c85..69b9ad42f 100644
--- a/app/javascript/dashboard/i18n/locale/tr/components.json
+++ b/app/javascript/dashboard/i18n/locale/tr/components.json
@@ -45,9 +45,9 @@
     "WATCH_VIDEO": "Watch video"
   },
   "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
+    "MINUTES": "Dakika",
+    "HOURS": "Saat",
+    "DAYS": "Gün",
+    "PLACEHOLDER": "Süre girin"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/contact.json b/app/javascript/dashboard/i18n/locale/tr/contact.json
index d7215d6ce..ec2724c03 100644
--- a/app/javascript/dashboard/i18n/locale/tr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/tr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kişiler",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Aktif kişiler",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Mesaj",
       "SEND_MESSAGE": "Mesajı Gönder",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "Bu işlem kalıcıdır ve geri alınamaz.",
+        "BUTTON": "Şimdi sil"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Kişiyi Sil",
       "DELETE_DIALOG": {
         "TITLE": "Silmeyi onayla",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Bu kişiyi silmek istediğinizden emin misiniz?",
         "CONFIRM": "Evet, Sil",
         "API": {
           "SUCCESS_MESSAGE": "Kişi başarıyla silindi",
@@ -545,8 +550,8 @@
         "YOU": "Sen",
         "SAVE": "Save note",
         "EXPAND": "Genişlet",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "COLLAPSE": "Daralt",
+        "NO_NOTES": "Not yok, kişi detayları sayfasından not ekleyebilirsiniz.",
         "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
       }
     },
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Aramanızla eşleşen kişi bulunamadı 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "Şu anda aktif kişi yok 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/conversation.json b/app/javascript/dashboard/i18n/locale/tr/conversation.json
index 9d2cccc35..307bed38f 100644
--- a/app/javascript/dashboard/i18n/locale/tr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/tr/conversation.json
@@ -32,12 +32,12 @@
     "LOADING_CONVERSATIONS": "Sohbetler Yükleniyor\n",
     "CANNOT_REPLY": "Nedeniyle cevap veremezsiniz",
     "24_HOURS_WINDOW": "24 saat mesaj penceresi kısıtlaması",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "Bu sohbete yalnızca {hours} saat içinde yanıt verebilirsiniz",
     "NOT_ASSIGNED_TO_YOU": "Bu görüşme size atanmamış. Bu konuşmayı kendinize atamak ister misiniz?",
     "ASSIGN_TO_ME": "Bana ata",
     "TWILIO_WHATSAPP_CAN_REPLY": "Bu konuşmaya yalnızca şablon mesaj kullanarak yanıt verebilirsiniz, çünkü",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 saat mesaj penceresi kısıtlaması",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Bu Instagram hesabı yeni Instagram kanal gelen kutusuna taşındı. Tüm yeni mesajlar orada görünecek. Bu sohbetten artık mesaj gönderemezsiniz.",
     "REPLYING_TO": "Cevap veriyorsun:",
     "REMOVE_SELECTION": "Seçimi Kaldır",
     "DOWNLOAD": "İndir",
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Çözüldü",
       "REOPEN_ACTION": "Yeniden aç",
       "OPEN_ACTION": "Açık",
+      "MORE_ACTIONS": "Daha fazla işlem",
       "OPEN": "Devamı",
       "CLOSE": "Kapat",
       "DETAILS": "detaylar",
@@ -117,6 +118,11 @@
         "FAILED": "Öncelik değiştirilemedi. Lütfen tekrar deneyin."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "#{conversationId} numaralı sohbeti sil",
+      "DESCRIPTION": "Bu sohbeti silmek istediğinizden emin misiniz?",
+      "CONFIRM": "Sil"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Beklemede olarak işaretle",
       "RESOLVED": "Çözüldü olarak işaretle",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Etiket ata",
       "AGENTS_LOADING": "Temsilciler Yükleniyor...",
       "ASSIGN_TEAM": "Takım ata",
+      "DELETE": "Sohbeti sil",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Sohbet kimliği {conversationId} \"{agentName}\" tarafından atanmış",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiket başarıyla atandı",
     "ASSIGN_LABEL_FAILED": "Etiket ataması yapılamadı",
     "CHANGE_TEAM": "Takım değişti",
+    "SUCCESS_DELETE_CONVERSATION": "Sohbet başarıyla silindi",
+    "FAIL_DELETE_CONVERSATION": "Sohbet silinemedi! Tekrar deneyin",
     "FILE_SIZE_LIMIT": "Dosya, {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB ek dosya sınırını aşıyor",
     "MESSAGE_ERROR": "Bu mesaj gönderilemiyor, lütfen daha sonra tekrar deneyin",
     "SENT_BY": "Tarafından gönderildi:",
@@ -295,7 +304,7 @@
       "CONVERSATION_ACTIONS": "Konuşma Eylemleri",
       "CONVERSATION_LABELS": "Konuşma Etiketleri",
       "CONVERSATION_INFO": "Konuşma Bilgisi",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "Kişi Notları",
       "CONTACT_ATTRIBUTES": "İletişim Nitelikleri",
       "PREVIOUS_CONVERSATION": "Önceki Konuşmalar",
       "MACROS": "Kısayollar",
diff --git a/app/javascript/dashboard/i18n/locale/tr/general.json b/app/javascript/dashboard/i18n/locale/tr/general.json
index 862c4388a..57cbab2a8 100644
--- a/app/javascript/dashboard/i18n/locale/tr/general.json
+++ b/app/javascript/dashboard/i18n/locale/tr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Ara",
       "EMPTY_STATE": "Kayıt bulunamadı"
-    }
+    },
+    "CLOSE": "Kapat"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/generalSettings.json b/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
index a000921de..29f7f79bc 100644
--- a/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
@@ -1,10 +1,10 @@
 {
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+      "CONVERSATION": "Sohbet sınırını aştınız. Hacker planı yalnızca 500 sohbete izin verir.",
+      "INBOXES": "Gelen kutusu sınırını aştınız. Hacker planı yalnızca web sitesi canlı sohbetini destekler. E-posta, WhatsApp gibi ek gelen kutuları ücretli plan gerektirir.",
+      "AGENTS": "Temsilci sınırını aştınız. Hacker planı yalnızca 2 temsilciye izin verir.",
+      "NON_ADMIN": "Tüm özellikleri kullanmaya devam etmek için lütfen yöneticinizle iletişime geçin ve planı yükseltin."
     },
     "TITLE": "Hesap Ayarları",
     "SUBMIT": "Ayarları Güncelle",
@@ -15,23 +15,23 @@
       "SUCCESS": "Hesap ayarları başarıyla güncellendi"
     },
     "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
+      "TITLE": "Hesabınızı silin",
+      "NOTE": "Hesabınızı sildikten sonra tüm verileriniz silinecektir.",
+      "BUTTON_TEXT": "Hesabınızı Silin",
       "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "TITLE": "Hesabı Sil",
+        "MESSAGE": "Hesabınızı silmek geri alınamaz. Kalıcı olarak silmek istediğinizi onaylamak için aşağıya hesap adınızı girin.",
         "BUTTON_TEXT": "Sil",
         "DISMISS": "İptal Et",
         "PLACE_HOLDER": "{accountName} yazarak onaylayın"
       },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
+      "SUCCESS": "Hesap silinmek üzere işaretlendi",
+      "FAILURE": "Hesap silinemedi, tekrar deneyin!",
       "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+        "TITLE": "Hesap silinmek üzere planlandı",
+        "MESSAGE_MANUAL": "Bu hesap {deletionDate} tarihinde silinmek üzere planlandı. Bu, bir yönetici tarafından talep edildi. Bu tarihten önce silmeyi iptal edebilirsiniz.",
+        "MESSAGE_INACTIVITY": "Bu hesap, hesap etkinliği olmadığı için {deletionDate} tarihinde silinmek üzere planlandı. Bu tarihten önce silmeyi iptal edebilirsiniz.",
+        "CLEAR_BUTTON": "Planlanan Silmeyi İptal Et"
       }
     },
     "FORM": {
@@ -45,8 +45,32 @@
         "NOTE": "API tabanlı bir entegrasyon oluşturuyorsanız bu kimlik gereklidir"
       },
       "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "TITLE": "Sohbetleri otomatik çöz",
+        "NOTE": "Bu yapılandırma, belirli bir süre etkinlik olmadığında sohbeti otomatik olarak çözmenizi sağlar.",
+        "DURATION": {
+          "LABEL": "Etkinliksizlik süresi",
+          "HELP": "Sohbetin otomatik olarak çözüleceği etkinliksizlik süresi",
+          "PLACEHOLDER": "30",
+          "ERROR": "Otomatik çözme süresi 10 dakika ile 999 gün arasında olmalıdır",
+          "API": {
+            "SUCCESS": "Otomatik çözme ayarları başarıyla güncellendi",
+            "ERROR": "Otomatik çözme ayarları güncellenemedi"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Özel otomatik çözüm mesajı",
+          "PLACEHOLDER": "Sohbet, 15 gün etkinlik olmadığı için sistem tarafından çözüldü olarak işaretlendi",
+          "HELP": "Sohbet otomatik olarak çözüldükten sonra müşteriye gönderilen mesaj"
+        },
+        "PREFERENCES": "Tercihler",
+        "LABEL": {
+          "LABEL": "Otomatik çözümden sonra etiket ekle",
+          "PLACEHOLDER": "Etiket seç"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Temsilci yanıtı bekleyen sohbetleri atla"
+        },
+        "UPDATE_BUTTON": "Değişiklikleri Kaydet"
       },
       "NAME": {
         "LABEL": "Hesap Adı",
@@ -69,22 +93,30 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "LABEL": "Yanıtsız sohbetleri hariç tut",
+        "HELP": "Etkinleştirildiğinde, sistem hâlâ temsilci yanıtı bekleyen sohbetleri çözmeyi atlayacaktır."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Sesli Mesajları Yazıya Döktür",
+        "NOTE": "Sohbetlerdeki sesli mesajları otomatik olarak yazıya dökün. Bir sesli mesaj gönderildiğinde veya alındığında bir metin dökümü oluşturun ve mesajın yanında gösterin.",
+        "API": {
+          "SUCCESS": "Sesli mesaj transkripsiyon ayarı başarıyla güncellendi",
+          "ERROR": "Sesli yazıya dökme ayarı güncellenemedi"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Çözüm için etkinliksizlik süresi",
+        "HELP": "Bir sohbette etkinlik yoksa otomatik çözüm için süre",
         "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "ERROR": "Otomatik çözme süresi 10 dakika ile 999 gün arasında olmalıdır",
         "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
+          "SUCCESS": "Otomatik çözme ayarları başarıyla güncellendi",
+          "ERROR": "Otomatik çözme ayarları güncellenemedi"
         },
         "UPDATE_BUTTON": "Güncelleme",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "MESSAGE_LABEL": "Özel çözüm mesajı",
+        "MESSAGE_PLACEHOLDER": "Sohbet, 15 gün etkinlik olmadığı için sistem tarafından çözüldü olarak işaretlendi",
+        "MESSAGE_HELP": "Bu mesaj, bir sohbet sistem tarafından etkinliksizlik nedeniyle otomatik olarak çözüldüğünde müşteriye gönderilir."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Hesabınız için e-posta ile iletişim devre dışı bırakıldı.",
@@ -94,7 +126,7 @@
     "UPDATE_CHATWOOT": "{latestChatwootVersion} chatwoot sürümü indirilebilir. Lütfen sürümü güncelleyin.",
     "LEARN_MORE": "Daha Fazla",
     "PAYMENT_PENDING": "Ödemeniz bekliyor. Devam etmek için ödeme bilgilerinizi güncelleyin.",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
+    "UPGRADE": "Chatwoot'u kullanmaya devam etmek için yükseltin",
     "LIMITS_UPGRADE": "Hesabınız kullanım sınırlarını aştı, lütfen Chatwoot'u kullanmaya devam etmek için planınızı yükseltin",
     "OPEN_BILLING": "Fatura Detayları"
   },
diff --git a/app/javascript/dashboard/i18n/locale/tr/helpCenter.json b/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
index 27f34eb8e..2ab2b274d 100644
--- a/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
@@ -697,7 +697,7 @@
         "LABEL": "Slug",
         "PLACEHOLDER": "user-guide",
         "ERROR": "Slug gereklidir",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "FORMAT_ERROR": "Lütfen geçerli bir kısa ad girin, örn: kullanici-rehberi"
       }
     },
     "PORTAL_SETTINGS": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
index eb08fec89..7291523dc 100644
--- a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
@@ -47,13 +47,13 @@
         "CREATE_INBOX": "Gelen Kutusu Oluştur"
       },
       "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "CONTINUE_WITH_INSTAGRAM": "Instagram ile devam et",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Instagram profilinizi bağlayın",
+        "HELP": "Bu Instagram hesabı yeni Instagram kanal gelen kutusuna taşındı. Artık bu gelen kutusundan Instagram mesajı gönderip alamayacaksınız ",
+        "ERROR_MESSAGE": "Instagram'a bağlanırken bir hata oluştu, lütfen tekrar deneyin",
+        "ERROR_AUTH": "Instagram'a bağlanırken bir hata oluştu, lütfen tekrar deneyin",
+        "NEW_INBOX_SUGGESTION": "Bu Instagram hesabı daha önce farklı bir gelen kutusuna bağlıydı ve şimdi buraya taşındı. Tüm yeni mesajlar burada görünecek. Eski gelen kutusu artık bu hesap için mesaj gönderip alamayacak.",
+        "DUPLICATE_INBOX_BANNER": "Bu Instagram hesabı yeni Instagram kanal gelen kutusuna taşındı. Artık bu gelen kutusundan Instagram mesajı gönderip alamayacaksınız."
       },
       "TWITTER": {
         "HELP": "Twitter profilinizi bir kanal olarak eklemek için, 'Twitter ile Giriş Yap'ı tıklayarak Twitter Profilinizi doğrulamanız gerekir.",
@@ -579,28 +579,28 @@
     },
     "CSAT": {
       "TITLE": "CSAT'yi etkinleştir",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
+      "SUBTITLE": "Müşterilerin destek deneyimleri hakkında ne hissettiklerini anlamak için sohbetlerin sonunda otomatik olarak CSAT anketleri başlatın. Memnuniyet eğilimlerini takip edin ve zaman içinde iyileştirme alanlarını belirleyin.",
       "DISPLAY_TYPE": {
-        "LABEL": "Display type"
+        "LABEL": "Görüntüleme türü"
       },
       "MESSAGE": {
         "LABEL": "Mesaj",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
+        "PLACEHOLDER": "Form ile kullanıcılara göstermek için bir mesaj girin"
       },
       "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
+        "LABEL": "Anket kuralı",
+        "DESCRIPTION_PREFIX": "Sohbet olursa anketi gönder",
+        "DESCRIPTION_SUFFIX": "etiketlerden herhangi biri",
         "OPERATOR": {
           "CONTAINS": "i̇çerir",
           "DOES_NOT_CONTAINS": "i̇çermez"
         },
-        "SELECT_PLACEHOLDER": "select labels"
+        "SELECT_PLACEHOLDER": "etiketleri seç"
       },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
+      "NOTE": "Not: CSAT anketleri her sohbet için yalnızca bir kez gönderilir",
       "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
+        "SUCCESS_MESSAGE": "CSAT ayarları başarıyla güncellendi",
+        "ERROR_MESSAGE": "CSAT ayarları güncellenemedi. Lütfen daha sonra tekrar deneyin."
       }
     },
     "BUSINESS_HOURS": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/integrations.json b/app/javascript/dashboard/i18n/locale/tr/integrations.json
index d2e0426a9..dd8ae0ba6 100644
--- a/app/javascript/dashboard/i18n/locale/tr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/tr/integrations.json
@@ -42,8 +42,8 @@
             "WEBWIDGET_TRIGGERED": "Kullanıcı tarafından canlı sohbet widget'ı açıldı",
             "CONTACT_CREATED": "Kişi Oluşturuldu",
             "CONTACT_UPDATED": "Kişi Güncellendi",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_ON": "Sohbet Yazıyor Açık",
+            "CONVERSATION_TYPING_OFF": "Sohbet Yazıyor Kapalı"
           }
         },
         "END_POINT": {
@@ -330,25 +330,38 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Copilot ile başlayın",
+      "KICK_OFF_MESSAGE": "Hızlı bir özet mi lazım, geçmiş sohbetleri mi kontrol etmek istiyorsunuz ya da daha iyi bir yanıt mı yazmak istiyorsunuz? Copilot işleri hızlandırmak için burada.",
       "SEND_MESSAGE": "Mesajı Gönder...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
+      "EMPTY_MESSAGE": "Yanıt oluşturulurken bir hata oluştu. Lütfen tekrar deneyin.",
       "LOADER": "Captain is thinking",
       "YOU": "Sen",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Adımları göster",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+          "LABEL": "Bu sohbeti özetle",
+          "CONTENT": "Müşteri ile destek temsilcisi arasında tartışılan ana noktaları özetle; müşterinin endişeleri, soruları ve temsilcinin sunduğu çözümler veya yanıtlar dahil"
         },
         "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+          "LABEL": "Bir yanıt öner",
+          "CONTENT": "Müşterinin sorusunu analiz edin ve endişelerini veya sorularını etkili bir şekilde ele alan bir yanıt taslağı oluşturun. Yanıtın açık, öz ve bilgilendirici olmasını sağlayın."
         },
         "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+          "LABEL": "Bu sohbeti değerlendir",
+          "CONTENT": "Sohbetin müşterinin ihtiyaçlarını ne kadar karşıladığını gözden geçirin. Ton, açıklık ve etkililik açısından 5 üzerinden bir puan verin."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "Yüksek öncelikli sohbetler",
+          "CONTENT": "Tüm yüksek öncelikli açık sohbetlerin bir özetini verin. Sohbet kimliği, müşteri adı (varsa), son mesaj içeriği ve atanan temsilciyi ekleyin. Gerekirse duruma göre gruplayın."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "Kişileri listele",
+          "CONTENT": "İlk 10 kişiyi göster. Ad, e-posta veya telefon numarası (varsa), son görülme zamanı ve etiketler (varsa) dahil olsun."
         }
       }
     },
@@ -356,9 +369,9 @@
       "USER": "Sen",
       "ASSISTANT": "Assistant",
       "MESSAGE_PLACEHOLDER": "Mesajınız...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "HEADER": "Oyun Alanı",
+      "DESCRIPTION": "Bu oyun alanını asistanınıza mesaj göndermek ve yanıtlarının doğru, hızlı ve beklediğiniz tonda olup olmadığını kontrol etmek için kullanın.",
+      "CREDIT_NOTE": "Buradan gönderilen mesajlar Captain kredilerinize sayılacaktır."
     },
     "PAYWALL": {
       "TITLE": "Upgrade to use Captain AI",
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "Hesabınızda kullanılabilir asistan yok.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -400,42 +413,46 @@
       "FORM": {
         "UPDATE": "Güncelleme",
         "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
+          "BASIC_INFO": "Temel Bilgiler",
+          "SYSTEM_MESSAGES": "Sistem Mesajları",
+          "INSTRUCTIONS": "Talimatlar",
           "FEATURES": "Özellikleri",
-          "TOOLS": "Tools "
+          "TOOLS": "Araçlar "
         },
         "NAME": {
           "LABEL": "İsim",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "PLACEHOLDER": "Asistan adını girin",
+          "ERROR": "Ad gereklidir"
+        },
+        "TEMPERATURE": {
+          "LABEL": "Yanıt Sıcaklığı",
+          "DESCRIPTION": "Asistanın yanıtlarının ne kadar yaratıcı veya kısıtlayıcı olması gerektiğini ayarlayın. Düşük değerler daha odaklı ve deterministik yanıtlar üretir, yüksek değerler ise daha yaratıcı ve çeşitli yanıtlar sağlar."
         },
         "DESCRIPTION": {
           "LABEL": "Açıklama",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "PLACEHOLDER": "Asistan açıklamasını girin",
+          "ERROR": "Açıklama gereklidir"
         },
         "PRODUCT_NAME": {
           "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Ürün adını girin",
           "ERROR": "The product name is required"
         },
         "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
+          "LABEL": "Karşılama Mesajı",
+          "PLACEHOLDER": "Karşılama mesajı girin"
         },
         "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
+          "LABEL": "Aktarım Mesajı",
+          "PLACEHOLDER": "Aktarım mesajı girin"
         },
         "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
+          "LABEL": "Çözüm Mesajı",
+          "PLACEHOLDER": "Çözüm mesajı girin"
         },
         "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
+          "LABEL": "Talimatlar",
+          "PLACEHOLDER": "Asistan için talimatları girin"
         },
         "FEATURES": {
           "TITLE": "Özellikleri",
@@ -447,7 +464,7 @@
         "TITLE": "Update the assistant",
         "SUCCESS_MESSAGE": "The assistant has been successfully updated",
         "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "NOT_FOUND": "Asistan bulunamadı. Lütfen tekrar deneyin."
       },
       "OPTIONS": {
         "EDIT_ASSISTANT": "Edit Assistant",
diff --git a/app/javascript/dashboard/i18n/locale/tr/macros.json b/app/javascript/dashboard/i18n/locale/tr/macros.json
index 4d6e7a079..8535a86ab 100644
--- a/app/javascript/dashboard/i18n/locale/tr/macros.json
+++ b/app/javascript/dashboard/i18n/locale/tr/macros.json
@@ -85,20 +85,20 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "En az bir eylem gereklidir"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_TEAM": "Bir Ekibe Ata",
+      "ASSIGN_AGENT": "Bir Temsilci Ata",
+      "ADD_LABEL": "Etiket Ekle",
+      "REMOVE_LABEL": "Etiketi Kaldır",
+      "REMOVE_ASSIGNED_TEAM": "Atanan Ekibi Kaldır",
+      "SEND_EMAIL_TRANSCRIPT": "E-posta Dökümü Gönder",
       "MUTE_CONVERSATION": "Konuşmayı Sessize Al",
       "SNOOZE_CONVERSATION": "Konuşmayı Ertele",
       "RESOLVE_CONVERSATION": "Görüşmeyi çöz",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_ATTACHMENT": "Ek Gönder",
+      "SEND_MESSAGE": "Mesaj Gönder",
       "CHANGE_PRIORITY": "Önceliği Değiştir",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+      "ADD_PRIVATE_NOTE": "Özel Bir Not Ekle",
+      "SEND_WEBHOOK_EVENT": "Webhook Olayı Gönder"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/search.json b/app/javascript/dashboard/i18n/locale/tr/search.json
index 56c53f3d6..ef7724c88 100644
--- a/app/javascript/dashboard/i18n/locale/tr/search.json
+++ b/app/javascript/dashboard/i18n/locale/tr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Hepsi",
       "CONTACTS": "Kişiler",
       "CONVERSATIONS": "Konuşmalar",
-      "MESSAGES": "Mesajlar"
+      "MESSAGES": "Mesajlar",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kişiler",
       "CONVERSATIONS": "Konuşmalar",
-      "MESSAGES": "Mesajlar"
+      "MESSAGES": "Mesajlar",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/tr/settings.json b/app/javascript/dashboard/i18n/locale/tr/settings.json
index bfd8bc041..57c563da6 100644
--- a/app/javascript/dashboard/i18n/locale/tr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/tr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Erişim Jetonu",
         "NOTE": "Bu simge, API tabanlı bir entegrasyon oluşturuyorsanız kullanılabilir",
-        "COPY": "Kopyala"
+        "COPY": "Kopyala",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Emin misiniz?",
+        "CONFIRM_HINT": "Onaylamak için tekrar tıklayın",
+        "RESET_SUCCESS": "Erişim anahtarı başarıyla yeniden oluşturuldu",
+        "RESET_ERROR": "Erişim anahtarı yeniden oluşturulamadı. Lütfen tekrar deneyin"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Sesli Uyarılar",
@@ -185,7 +190,8 @@
           "OFFLINE": "Çevrimdışı"
         },
         "SET_AVAILABILITY_SUCCESS": "Uygunluk başarıyla ayarlandı",
-        "SET_AVAILABILITY_ERROR": "Uygunluk ayarlanamadı, lütfen tekrar deneyin"
+        "SET_AVAILABILITY_ERROR": "Uygunluk ayarlanamadı, lütfen tekrar deneyin",
+        "IMPERSONATING_ERROR": "Bir kullanıcıyı taklit ederken kullanılabilirlik değiştirilemez"
       },
       "EMAIL": {
         "LABEL": "E-posta Adresiniz",
@@ -280,6 +286,7 @@
     "REPORTS": "Raporlar",
     "SETTINGS": "Ayarlar",
     "CONTACTS": "Kişiler",
+    "ACTIVE": "Aktif",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/uk/agentBots.json b/app/javascript/dashboard/i18n/locale/uk/agentBots.json
index 2b21dc139..5bdd49dd8 100644
--- a/app/javascript/dashboard/i18n/locale/uk/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/uk/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Не вдалося оновити бота. Будь ласка, спробуйте ще раз."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Ключ доступу",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/uk/auditLogs.json b/app/javascript/dashboard/i18n/locale/uk/auditLogs.json
index fb5f40c72..6f05f716c 100644
--- a/app/javascript/dashboard/i18n/locale/uk/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/uk/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/contact.json b/app/javascript/dashboard/i18n/locale/uk/contact.json
index de1ae547e..ba4239dcf 100644
--- a/app/javascript/dashboard/i18n/locale/uk/contact.json
+++ b/app/javascript/dashboard/i18n/locale/uk/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Контакти",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Текст повідомлення",
       "SEND_MESSAGE": "Надіслати",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Видалити контакт",
       "DELETE_DIALOG": {
         "TITLE": "Підтвердження видалення",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Так, видалити",
         "API": {
           "SUCCESS_MESSAGE": "Кампанію успішно видалено",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Немає контактів, які відповідають вашому пошуку 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/uk/conversation.json b/app/javascript/dashboard/i18n/locale/uk/conversation.json
index b1b0434f0..0311a477c 100644
--- a/app/javascript/dashboard/i18n/locale/uk/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/uk/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Вирішити",
       "REOPEN_ACTION": "Відкрити знову",
       "OPEN_ACTION": "Відкриті",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Ще",
       "CLOSE": "Закрити",
       "DETAILS": "подробиці",
@@ -117,6 +118,11 @@
         "FAILED": "Не вдалося змінити пріоритет. Будь ласка, спробуйте ще раз."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Видалити"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Позначити як \"В очікуванні\"",
       "RESOLVED": "Позначити як вирішене",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Призначити мітку",
       "AGENTS_LOADING": "Завантаження агентів...",
       "ASSIGN_TEAM": "Призначити команду",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Ідентифікатор розмови {conversationId} призначено для \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Мітка успішно призначена",
     "ASSIGN_LABEL_FAILED": "Призначення мітки не вдалося",
     "CHANGE_TEAM": "Команда змінена",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Файл перевищує максимальний розмір вкладень {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} МБ",
     "MESSAGE_ERROR": "Не вдалося надіслати повідомлення, будь ласка, повторіть спробу пізніше",
     "SENT_BY": "Надіслав:",
diff --git a/app/javascript/dashboard/i18n/locale/uk/general.json b/app/javascript/dashboard/i18n/locale/uk/general.json
index 4b8be2403..5215dd837 100644
--- a/app/javascript/dashboard/i18n/locale/uk/general.json
+++ b/app/javascript/dashboard/i18n/locale/uk/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Пошук",
       "EMPTY_STATE": "Результатів не знайдено"
-    }
+    },
+    "CLOSE": "Закрити"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/generalSettings.json b/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
index 1e166b3d0..7f2440d0a 100644
--- a/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Налаштування",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Назва облікового запису",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/uk/integrations.json b/app/javascript/dashboard/i18n/locale/uk/integrations.json
index a13516cd8..e905595f0 100644
--- a/app/javascript/dashboard/i18n/locale/uk/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/uk/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Надіслати...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Ви",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "Ви можете змінити або скасувати план у будь-який час"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Будь ласка, зверніться до адміністратора для оновлення."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Опис",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/uk/search.json b/app/javascript/dashboard/i18n/locale/uk/search.json
index 21a437522..86c6ae9c1 100644
--- a/app/javascript/dashboard/i18n/locale/uk/search.json
+++ b/app/javascript/dashboard/i18n/locale/uk/search.json
@@ -4,12 +4,14 @@
       "ALL": "Всі",
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Бесіди",
-      "MESSAGES": "Текст повідомлень"
+      "MESSAGES": "Текст повідомлень",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Бесіди",
-      "MESSAGES": "Текст повідомлень"
+      "MESSAGES": "Текст повідомлень",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/uk/settings.json b/app/javascript/dashboard/i18n/locale/uk/settings.json
index b89d26590..c8f3dee00 100644
--- a/app/javascript/dashboard/i18n/locale/uk/settings.json
+++ b/app/javascript/dashboard/i18n/locale/uk/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Ключ доступу",
         "NOTE": "Цей ключ можна використовувати, якщо ви створюєте API-інтеграцію",
-        "COPY": "Копіювати"
+        "COPY": "Копіювати",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Не в мережі"
         },
         "SET_AVAILABILITY_SUCCESS": "Доступу успішно встановлено",
-        "SET_AVAILABILITY_ERROR": "Не вдалося налаштувати доступність, будь ласка, спробуйте ще раз"
+        "SET_AVAILABILITY_ERROR": "Не вдалося налаштувати доступність, будь ласка, спробуйте ще раз",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Ваша адреса електронної пошти",
@@ -280,6 +286,7 @@
     "REPORTS": "Звіти",
     "SETTINGS": "Налаштування",
     "CONTACTS": "Контакти",
+    "ACTIVE": "Активний",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ur/agentBots.json b/app/javascript/dashboard/i18n/locale/ur/agentBots.json
index 3d8b3d107..e1cc3800d 100644
--- a/app/javascript/dashboard/i18n/locale/ur/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ur/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ur/auditLogs.json b/app/javascript/dashboard/i18n/locale/ur/auditLogs.json
index 2896de8d5..8166e3717 100644
--- a/app/javascript/dashboard/i18n/locale/ur/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ur/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/contact.json b/app/javascript/dashboard/i18n/locale/ur/contact.json
index afe8c5153..249c1b013 100644
--- a/app/javascript/dashboard/i18n/locale/ur/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ur/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "کانٹیکٹس",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "پیغام",
       "SEND_MESSAGE": "پیغام بھیجیں",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "کانٹیکٹ حذف کریں۔",
       "DELETE_DIALOG": {
         "TITLE": "حذف کرنے کی تصدیق کریں۔",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "ہاں، حذف کریں۔ ",
         "API": {
           "SUCCESS_MESSAGE": "کانٹیکٹ کامیابی سے حذف ہو گیا۔",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "کوئی کانٹیکٹ آپ کی تلاش سے میل نہیں کھاتا 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ur/conversation.json b/app/javascript/dashboard/i18n/locale/ur/conversation.json
index 6520995b1..f7fdca5e5 100644
--- a/app/javascript/dashboard/i18n/locale/ur/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ur/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "حل کریں۔",
       "REOPEN_ACTION": "دوبارہ کھولیں۔",
       "OPEN_ACTION": "کھولیں۔",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "مزید",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف کریں۔"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/ur/general.json b/app/javascript/dashboard/i18n/locale/ur/general.json
index 795daa26e..92475863a 100644
--- a/app/javascript/dashboard/i18n/locale/ur/general.json
+++ b/app/javascript/dashboard/i18n/locale/ur/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "تلاش کریں۔",
       "EMPTY_STATE": "کوئی نتیجہ نہیں"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/generalSettings.json b/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
index e0bee9f65..b41fc07a2 100644
--- a/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ur/integrations.json b/app/javascript/dashboard/i18n/locale/ur/integrations.json
index 6e3f11061..1a73202eb 100644
--- a/app/javascript/dashboard/i18n/locale/ur/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ur/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "پیغام بھیجیں...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ur/search.json b/app/javascript/dashboard/i18n/locale/ur/search.json
index 1641a1ee3..bf0da44ef 100644
--- a/app/javascript/dashboard/i18n/locale/ur/search.json
+++ b/app/javascript/dashboard/i18n/locale/ur/search.json
@@ -4,12 +4,14 @@
       "ALL": "تمام",
       "CONTACTS": "کانٹیکٹس",
       "CONVERSATIONS": "مکالمات",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "کانٹیکٹس",
       "CONVERSATIONS": "مکالمات",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ur/settings.json b/app/javascript/dashboard/i18n/locale/ur/settings.json
index 93c90b9bf..cceb0facb 100644
--- a/app/javascript/dashboard/i18n/locale/ur/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "کانٹیکٹس",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json b/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json b/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/contact.json b/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
index 476a69196..38489d630 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json b/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
index da2f64b01..fdb7fc07a 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/general.json b/app/javascript/dashboard/i18n/locale/ur_IN/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/general.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json b/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
index 7da76df18..c0c4d247d 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json b/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
index e57ecb7cd..84f9b282f 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/search.json b/app/javascript/dashboard/i18n/locale/ur_IN/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/search.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
index 4be80dba1..6a9cbf229 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/vi/agentBots.json b/app/javascript/dashboard/i18n/locale/vi/agentBots.json
index f9444a420..a001515bf 100644
--- a/app/javascript/dashboard/i18n/locale/vi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/vi/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token truy cập",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/vi/auditLogs.json b/app/javascript/dashboard/i18n/locale/vi/auditLogs.json
index 4f5eb0c9a..5f120867e 100644
--- a/app/javascript/dashboard/i18n/locale/vi/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/vi/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/contact.json b/app/javascript/dashboard/i18n/locale/vi/contact.json
index f83818461..384923580 100644
--- a/app/javascript/dashboard/i18n/locale/vi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/vi/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Liên hệ",
       "SEARCH_TITLE": "Tìm kiếm liên hệ",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Tìm kiếm...",
       "MESSAGE_BUTTON": "Tin nhắn",
       "SEND_MESSAGE": "Gửi tin nhắn",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Xoá liên hệ",
       "DELETE_DIALOG": {
         "TITLE": "Xác nhận xoá",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Có, Xoá",
         "API": {
           "SUCCESS_MESSAGE": "Liên hệ đã được xóa thành công",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Không có liên hệ nào khớp với tìm kiếm của bạn 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/vi/conversation.json b/app/javascript/dashboard/i18n/locale/vi/conversation.json
index c8363b3a1..72e66e69a 100644
--- a/app/javascript/dashboard/i18n/locale/vi/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/vi/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Giải quyết",
       "REOPEN_ACTION": "Mở lại",
       "OPEN_ACTION": "Mở",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Nhiều",
       "CLOSE": "Đóng",
       "DETAILS": "chi tiết",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Xoá"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Đánh dấu chưa giải quyết",
       "RESOLVED": "Đánh dấu là đã giải quyết",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Gán nhãn",
       "AGENTS_LOADING": "Đang tải điện thoại viên...",
       "ASSIGN_TEAM": "Gán nhóm",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id hội thoại {conversationId} được gán cho \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Đã gán nhãn thành công",
     "ASSIGN_LABEL_FAILED": "Gán nhãn không thành công",
     "CHANGE_TEAM": "Nhóm hội thoại đã được thay đổi",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Tệp vượt quá {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB mức hạn chế",
     "MESSAGE_ERROR": "Không thể gửi tin nhắn này, vui lòng thử lại sau",
     "SENT_BY": "Gửi bởi:",
diff --git a/app/javascript/dashboard/i18n/locale/vi/general.json b/app/javascript/dashboard/i18n/locale/vi/general.json
index fa77eaf0f..52b5d2d2c 100644
--- a/app/javascript/dashboard/i18n/locale/vi/general.json
+++ b/app/javascript/dashboard/i18n/locale/vi/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Tìm kiếm",
       "EMPTY_STATE": "Không tìm thấy kết quả"
-    }
+    },
+    "CLOSE": "Đóng"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/generalSettings.json b/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
index 14332c848..39db9df91 100644
--- a/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Tên tài khoản",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/vi/integrations.json b/app/javascript/dashboard/i18n/locale/vi/integrations.json
index 6d50f75dc..b42afd4cd 100644
--- a/app/javascript/dashboard/i18n/locale/vi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/vi/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Gửi tin nhắn...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Mô tả",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/vi/search.json b/app/javascript/dashboard/i18n/locale/vi/search.json
index 1504f5025..c9155c953 100644
--- a/app/javascript/dashboard/i18n/locale/vi/search.json
+++ b/app/javascript/dashboard/i18n/locale/vi/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tất cả",
       "CONTACTS": "Danh bạ",
       "CONVERSATIONS": "Các cuộc hội thoại",
-      "MESSAGES": "Tin nhắn"
+      "MESSAGES": "Tin nhắn",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Danh bạ",
       "CONVERSATIONS": "Các cuộc hội thoại",
-      "MESSAGES": "Tin nhắn"
+      "MESSAGES": "Tin nhắn",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/vi/settings.json b/app/javascript/dashboard/i18n/locale/vi/settings.json
index 7f39c61c0..8933ff6f7 100644
--- a/app/javascript/dashboard/i18n/locale/vi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/vi/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token truy cập",
         "NOTE": "Có thể sử dụng Token này nếu bạn đang xây dựng tích hợp dựa trên API",
-        "COPY": "Sao Chép"
+        "COPY": "Sao Chép",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Không Trực Tuyến"
         },
         "SET_AVAILABILITY_SUCCESS": "Tính khả dụng đã được thiết lập thành công",
-        "SET_AVAILABILITY_ERROR": "Không thể đặt, vui lòng thử lại"
+        "SET_AVAILABILITY_ERROR": "Không thể đặt, vui lòng thử lại",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Địa chỉ email của bạn",
@@ -280,6 +286,7 @@
     "REPORTS": "Báo cáo",
     "SETTINGS": "Cài Đặt",
     "CONTACTS": "Liên hệ",
+    "ACTIVE": "Có hiệu lực",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json b/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
index b91e58d66..3254d3098 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
@@ -2,13 +2,13 @@
   "AGENT_BOTS": {
     "HEADER": "机器人",
     "LOADING_EDITOR": "正在加载编辑器...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "客服机器人就像您团队中最出色的成员。它们可以处理琐事，让您专注于重要的事情。试试看吧。您可以在此页面管理您的机器人，或使用“配置新机器人”按钮创建新的机器人。",
     "LEARN_MORE": "了解客服机器人",
-    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT": "系统级机器人",
     "GLOBAL_BOT_BADGE": "系统",
     "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+      "SUCCESS_DELETE": "机器人头像删除成功",
+      "ERROR_DELETE": "删除机器人头像时出错，请重试"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "选择一个客服机器人",
@@ -22,7 +22,7 @@
       "SELECT_PLACEHOLDER": "选择机器人"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "添加机器人",
       "CANCEL_BUTTON_TEXT": "取消",
       "API": {
         "SUCCESS_MESSAGE": "机器人添加成功.",
@@ -30,10 +30,10 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "未找到机器人。您可以通过点击「添加机器人」按钮来创建一个机器人。",
       "LOADING": "正在获取机器人...",
       "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
+        "DETAILS": "机器人详情",
         "URL": "Webhook 网址"
       }
     },
@@ -42,7 +42,7 @@
       "TITLE": "删除机器人",
       "CONFIRM": {
         "TITLE": "确认删除",
-        "MESSAGE": "Are you sure you want to delete {name}?",
+        "MESSAGE": "您确定要删除 {name}？",
         "YES": "是，删除",
         "NO": "不，保留"
       },
@@ -59,14 +59,21 @@
         "ERROR_MESSAGE": "无法更新机器人。请再试一次。"
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "访问令牌",
+      "DESCRIPTION": "复制访问令牌并安全保存",
+      "COPY_SUCCESSFUL": "访问令牌已复制到剪贴板",
+      "RESET_SUCCESS": "成功重新生成访问令牌",
+      "RESET_ERROR": "无法重新生成访问令牌。请重试"
+    },
     "FORM": {
       "AVATAR": {
-        "LABEL": "Bot avatar"
+        "LABEL": "机器人头像"
       },
       "NAME": {
         "LABEL": "机器人名称",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "Bot name is required"
+        "PLACEHOLDER": "输入机器人名称",
+        "REQUIRED": "机器人名称是必需的"
       },
       "DESCRIPTION": {
         "LABEL": "描述信息",
@@ -75,19 +82,19 @@
       "WEBHOOK_URL": {
         "LABEL": "Webhook 网址",
         "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
+        "REQUIRED": "Webhook URL 是必需的"
       },
       "ERRORS": {
-        "NAME": "Bot name is required",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+        "NAME": "机器人名称是必需的",
+        "URL": "Webhook URL 是必需的",
+        "VALID_URL": "请输入一个以 http:// 或 https:// 开头的有效URL"
       },
       "CANCEL": "取消",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
+      "CREATE": "创建机器人",
+      "UPDATE": "更新机器人"
     },
     "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+      "DESCRIPTION": "配置Webhook 机器人与您的自定义服务集成。机器人将接收和处理会话中的事件，并且能够响应这些事件。"
     },
     "TYPES": {
       "WEBHOOK": "Webhook 机器人"
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json b/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json
index c7df57e4b..b7fca9a39 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} 更新了账户配置 (##{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} 删除了对话 #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/automation.json b/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
index cf7ff42e0..285a7a8bd 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
@@ -130,37 +130,37 @@
     "EVENTS": {
       "CONVERSATION_CREATED": "对话创建",
       "CONVERSATION_UPDATED": "对话已更新",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
+      "MESSAGE_CREATED": "消息已创建",
+      "CONVERSATION_OPENED": "对话已打开"
     },
     "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_AGENT": "分配客服",
+      "ASSIGN_TEAM": "分配团队",
+      "ADD_LABEL": "添加标签",
+      "REMOVE_LABEL": "移除标签",
+      "SEND_EMAIL_TO_TEAM": "发送电子邮件给团队",
+      "SEND_EMAIL_TRANSCRIPT": "通过邮件发送聊天记录",
       "MUTE_CONVERSATION": "开始会话",
       "SNOOZE_CONVERSATION": "暂停对话",
       "RESOLVE_CONVERSATION": "解决对话",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_WEBHOOK_EVENT": "发送 Webhook 事件",
+      "SEND_ATTACHMENT": "发送附件",
+      "SEND_MESSAGE": "发送消息",
       "CHANGE_PRIORITY": "更改优先级",
       "ADD_SLA": "添加SLA"
     },
     "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
+      "MESSAGE_TYPE": "消息类型",
+      "MESSAGE_CONTAINS": "消息包含",
       "EMAIL": "Email",
       "INBOX": "收件箱",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "CONVERSATION_LANGUAGE": "对话语言",
       "PHONE_NUMBER": "电话号码",
       "STATUS": "状态",
       "BROWSER_LANGUAGE": "浏览器语言",
-      "MAIL_SUBJECT": "Email Subject",
+      "MAIL_SUBJECT": "电子邮件主题",
       "COUNTRY_NAME": "国家",
-      "REFERER_LINK": "Referrer Link",
+      "REFERER_LINK": "引荐链接",
       "ASSIGNEE_NAME": "负责人",
       "TEAM_NAME": "团队",
       "PRIORITY": "优先级"
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/components.json b/app/javascript/dashboard/i18n/locale/zh_CN/components.json
index 8be474f93..3d5f736ec 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/components.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/components.json
@@ -45,9 +45,9 @@
     "WATCH_VIDEO": "观看视频"
   },
   "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
+    "MINUTES": "分钟",
+    "HOURS": "小时",
+    "DAYS": "天",
+    "PLACEHOLDER": "输入耗时"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/contact.json b/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
index cfffb212c..b233f798b 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "联系人",
       "SEARCH_TITLE": "搜索联系人",
+      "ACTIVE_TITLE": "活跃的联系人",
       "SEARCH_PLACEHOLDER": "搜索……",
       "MESSAGE_BUTTON": "消息",
       "SEND_MESSAGE": "发送消息",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "添加 Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "这一操作是永久且不可逆转的。",
+        "BUTTON": "立即删除"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "删除联系人",
       "DELETE_DIALOG": {
         "TITLE": "确认删除",
-        "DESCRIPTION": "您确定要删除此 {contactName} 联系人吗？",
+        "DESCRIPTION": "您确定要删除此联系人吗？",
         "CONFIRM": "是，删除",
         "API": {
           "SUCCESS_MESSAGE": "联系人删除成功",
@@ -545,8 +550,8 @@
         "YOU": "您",
         "SAVE": "保存备注",
         "EXPAND": "扩展",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "COLLAPSE": "收起",
+        "NO_NOTES": "没有备注，您可以从联系人详细信息页面添加备注。",
         "EMPTY_STATE": "此联系人没有关联的备注。您可以在上方输入框中添加备注。"
       }
     },
@@ -555,7 +560,8 @@
       "SUBTITLE": "点击下方按钮开始添加新联系人",
       "BUTTON_LABEL": "添加联系人",
       "SEARCH_EMPTY_STATE_TITLE": "没有搜索到联系人🔍",
-      "LIST_EMPTY_STATE_TITLE": "此视图中没有可用的联系人📋"
+      "LIST_EMPTY_STATE_TITLE": "此视图中没有可用的联系人📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "目前没有联系人在线 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json b/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json
index d91679633..cd8e8f343 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json
@@ -32,12 +32,12 @@
     "LOADING_CONVERSATIONS": "加载更多对话",
     "CANNOT_REPLY": "您不能回复，原因是：",
     "24_HOURS_WINDOW": "24 小时消息窗口限制",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "您只能在 {hours} 小时内回复此对话",
     "NOT_ASSIGNED_TO_YOU": "此对话未分配给您。您想要将此对话分配给自己吗？",
     "ASSIGN_TO_ME": "分配给我",
     "TWILIO_WHATSAPP_CAN_REPLY": "您只能使用模板信息回复此会话，原因是",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 小时消息窗口限制",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "此 Instagram 帐户已迁移到新的 Instagram 通道收件箱。 所有新消息都将在这里显示。您将无法从这个对话中发送消息。",
     "REPLYING_TO": "您正在回复到：",
     "REMOVE_SELECTION": "移除选择",
     "DOWNLOAD": "下载",
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "已解决",
       "REOPEN_ACTION": "重新打开",
       "OPEN_ACTION": "打开",
+      "MORE_ACTIONS": "更多操作",
       "OPEN": "详细信息",
       "CLOSE": "关闭",
       "DETAILS": "详情",
@@ -117,6 +118,11 @@
         "FAILED": "无法更改优先级。请重试。"
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "删除对话 #{conversationId}",
+      "DESCRIPTION": "您确定要删除此对话吗？",
+      "CONFIRM": "删除"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "标记为待处理",
       "RESOLVED": "标记为已解决",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "分配标签",
       "AGENTS_LOADING": "正在加载客服代表...",
       "ASSIGN_TEAM": "分配一个团队",
+      "DELETE": "删除对话",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "对话 ID {conversationId} 已分配给 \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "已成功分配标签",
     "ASSIGN_LABEL_FAILED": "分配标签失败",
     "CHANGE_TEAM": "对话团队已更改",
+    "SUCCESS_DELETE_CONVERSATION": "对话成功删除",
+    "FAIL_DELETE_CONVERSATION": "无法删除对话！请重试",
     "FILE_SIZE_LIMIT": "文件超过了 {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB 的附件限制",
     "MESSAGE_ERROR": "无法发送此消息，请稍后再试",
     "SENT_BY": "发送人：",
@@ -295,7 +304,7 @@
       "CONVERSATION_ACTIONS": "对话操作",
       "CONVERSATION_LABELS": "对话标记",
       "CONVERSATION_INFO": "对话信息",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "联系人备注",
       "CONTACT_ATTRIBUTES": "联系人属性",
       "PREVIOUS_CONVERSATION": "上一次对话",
       "MACROS": "宏",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/general.json b/app/javascript/dashboard/i18n/locale/zh_CN/general.json
index bd655a5ba..3ee3c74db 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/general.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "搜索",
       "EMPTY_STATE": "没有检索到相关信息"
-    }
+    },
+    "CLOSE": "关闭"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json b/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
index a0545add4..f4535fee6 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
@@ -1,10 +1,10 @@
 {
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+      "CONVERSATION": "您已经超过对话限制。黑客计划只允许500次对话。",
+      "INBOXES": "您已超过收件箱限制。Hacker 计划只支持网站在线聊天。其他收件箱如电子邮件、WhatsApp 等需要付费计划。",
+      "AGENTS": "您已超过坐席限制。黑客计划只允许 2 个坐席。",
+      "NON_ADMIN": "请联系您的管理员升级计划并继续使用所有功能。"
     },
     "TITLE": "帐户设置",
     "SUBMIT": "更新设置",
@@ -15,23 +15,23 @@
       "SUCCESS": "已成功更新账户设置"
     },
     "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
+      "TITLE": "删除您的帐户",
+      "NOTE": "一旦您删除您的账户，您的所有数据将被删除。",
+      "BUTTON_TEXT": "删除您的账户",
       "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "TITLE": "删除账户",
+        "MESSAGE": "删除您的账户是不可逆的。请在下面输入您的账户名称以确认您想要永久删除它。",
         "BUTTON_TEXT": "删除",
         "DISMISS": "取消",
         "PLACE_HOLDER": "请输入 {accountName} 以确认"
       },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
+      "SUCCESS": "账户已标记为删除",
+      "FAILURE": "无法删除账户，请重试！",
       "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+        "TITLE": "已计划删除的账户",
+        "MESSAGE_MANUAL": "此账户已计划在 {deletionDate} 删除。该操作由管理员请求。你可以在该日期前取消删除。",
+        "MESSAGE_INACTIVITY": "此账户由于不活跃已计划在 {deletionDate} 删除。你可以在该日期前取消删除。",
+        "CLEAR_BUTTON": "取消已计划的删除"
       }
     },
     "FORM": {
@@ -45,8 +45,32 @@
         "NOTE": "如果您正在构建基于 API 的集成，那么此 ID 是必需的"
       },
       "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "TITLE": "自动解决对话",
+        "NOTE": "通过此项设置，系统可在对话静默一段时间后自动将其解决。",
+        "DURATION": {
+          "LABEL": "无活动持续时间",
+          "HELP": "在无活动后自动结束对话的时间段",
+          "PLACEHOLDER": "30",
+          "ERROR": "自动解决时长应在 10 分钟到 999 天之间",
+          "API": {
+            "SUCCESS": "自动解决设置已成功更新",
+            "ERROR": "更新自动解决设置失败"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "自定义自动解决消息",
+          "PLACEHOLDER": "由于闲置 15 天，对话被系统标记已解决",
+          "HELP": "会话自动解决之后发送给客户的消息"
+        },
+        "PREFERENCES": "偏好设置",
+        "LABEL": {
+          "LABEL": "自动解决后添加标签",
+          "PLACEHOLDER": "选择一个标签"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "跳过等待客服回复的会话"
+        },
+        "UPDATE_BUTTON": "保存修改"
       },
       "NAME": {
         "LABEL": "帐户名称",
@@ -69,22 +93,30 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "LABEL": "排除未参加的对话",
+        "HELP": "启用后，系统将跳过解决仍在等待客服回复的对话。"
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "转录语音消息",
+        "NOTE": "自动转录对话中的语音消息。当发送或收到语音消息时生成转录的文本，并将其显示在消息旁边。",
+        "API": {
+          "SUCCESS": "语音转录设置更新成功",
+          "ERROR": "更新语音转录设置失败"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "自动解决前的无活动市场",
+        "HELP": "对话无活动时自动解决时长",
         "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "ERROR": "自动解决时长应在 10 分钟到 999 天之间",
         "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
+          "SUCCESS": "自动解决设置已成功更新",
+          "ERROR": "更新自动解决设置失败"
         },
         "UPDATE_BUTTON": "更新",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "MESSAGE_LABEL": "自定义解决消息",
+        "MESSAGE_PLACEHOLDER": "由于闲置 15 天，对话被系统标记已解决",
+        "MESSAGE_HELP": "当系统因为不活动而自动解决某个对话时，此消息将发送给客户。"
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "您的帐户启用了与电子邮件的对话连续性。",
@@ -94,7 +126,7 @@
     "UPDATE_CHATWOOT": "Chatwoot 有可用更新{latestChatwootVersion}，请更新您的应用。",
     "LEARN_MORE": "了解更多",
     "PAYMENT_PENDING": "您的付款尚未完成。请更新您的付款信息以继续使用Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
+    "UPGRADE": "升级以继续使用 Chatwoot",
     "LIMITS_UPGRADE": "您的账户已超过使用限制，请升级您的计划以继续使用Chatwoot",
     "OPEN_BILLING": "查看计费"
   },
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json b/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json
index 099c1db71..312080073 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json
@@ -697,7 +697,7 @@
         "LABEL": "Slug",
         "PLACEHOLDER": "用户指南",
         "ERROR": "Slug是必填项",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "FORMAT_ERROR": "请输入有效的 Slug，例如：user-guide"
       }
     },
     "PORTAL_SETTINGS": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
index 7c35e55fe..128379392 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
@@ -47,13 +47,13 @@
         "CREATE_INBOX": "新增收件箱"
       },
       "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "CONTINUE_WITH_INSTAGRAM": "在 Instagram 中继续",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "连接您的 Instagram 配置文件",
+        "HELP": "若要将您的 Instagram 配置文件添加为通道，您需要点击「继续使用 Instagram」来验证您的 Instagram 配置文件。 ",
+        "ERROR_MESSAGE": "连接到 Instagram 时出错，请重试",
+        "ERROR_AUTH": "连接到 Instagram 时出错，请重试",
+        "NEW_INBOX_SUGGESTION": "这个 Instagram 账户先前已连接到一个不同的收件箱，现在已经迁移到这里。 所有新消息都将出现在这里。旧收件箱将无法再发送或接收此账户的消息。",
+        "DUPLICATE_INBOX_BANNER": "此 Instagram 账户已迁移到新的 Instagram 通道收件箱。您将无法从此收件箱发送/接收 Instagram 消息。"
       },
       "TWITTER": {
         "HELP": "若要将您的Twitter个人资料添加为频道，您需要通过点击“使用Twitter登录”来验证您的Twitter个人资料。 ",
@@ -579,28 +579,28 @@
     },
     "CSAT": {
       "TITLE": "启用CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
+      "SUBTITLE": "在对话结束时自动启动 CSAT 问卷，以了解客户如何感觉到他们的支持体验。 跟踪满意的趋势并查明一段时间内需要改进的领域。",
       "DISPLAY_TYPE": {
-        "LABEL": "Display type"
+        "LABEL": "显示类型"
       },
       "MESSAGE": {
         "LABEL": "消息",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
+        "PLACEHOLDER": "请输入一条消息以将此表格显示给用户"
       },
       "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
+        "LABEL": "问卷规则",
+        "DESCRIPTION_PREFIX": "发送此问卷如果对话",
+        "DESCRIPTION_SUFFIX": "任意标签",
         "OPERATOR": {
           "CONTAINS": "包含",
           "DOES_NOT_CONTAINS": "不包含"
         },
-        "SELECT_PLACEHOLDER": "select labels"
+        "SELECT_PLACEHOLDER": "选择标签"
       },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
+      "NOTE": "注：每次对话只发送一次 CSAT 问卷",
       "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
+        "SUCCESS_MESSAGE": "CSAT 设置更新成功",
+        "ERROR_MESSAGE": "我们无法更新 CSAT 设置。请稍后再试。"
       }
     },
     "BUSINESS_HOURS": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json b/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
index 406e17ead..97a049caa 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
@@ -42,8 +42,8 @@
             "WEBWIDGET_TRIGGERED": "用户打开实时聊天小部件",
             "CONTACT_CREATED": "联系人已创建",
             "CONTACT_UPDATED": "联系人已更新",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_ON": "对话输入开启",
+            "CONVERSATION_TYPING_OFF": "对话输入关闭"
           }
         },
         "END_POINT": {
@@ -330,25 +330,38 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "了解更多",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "尝试这些提示信息",
+      "PANEL_TITLE": "开始使用 Copilot",
+      "KICK_OFF_MESSAGE": "需要快速摘要、回顾过往对话，或是优化回复内容？Copilot 可助您一臂之力，全面提升工作效率。",
       "SEND_MESSAGE": "发送消息...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
+      "EMPTY_MESSAGE": "生成响应时出错。请重试。",
       "LOADER": "Captain 正在思考",
       "YOU": "您",
       "USE": "使用此",
       "RESET": "重置",
+      "SHOW_STEPS": "显示步骤",
       "SELECT_ASSISTANT": "选择助手",
       "PROMPTS": {
         "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+          "LABEL": "总结此对话",
+          "CONTENT": "总结客户与客服的对话要点，涵盖客户的主要疑虑、问题，以及客服给出的解决方案或回应"
         },
         "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+          "LABEL": "建议回答",
+          "CONTENT": "分析客户的咨询，并起草一份有效回应其关切或问题的回复。确保回复内容清晰、简明，并提供有用的信息。"
         },
         "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+          "LABEL": "为此对话评分",
+          "CONTENT": "请审核对话，评估其在多大程度上满足了客户的需求。根据语气、清晰度和有效性进行 5 分制评分。"
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "高优先级对话",
+          "CONTENT": "请给我所有高优先级未结对话的摘要。包括对话 ID、客户姓名（如有）、最后一条消息内容和分配的客服人员。如有需要，请按状态分组。"
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "列出联系人",
+          "CONTENT": "显示我的前 10 位联系人列表。包括姓名、电子邮件或电话号码（如有）、最后在线时间、标签（如有）。"
         }
       }
     },
@@ -356,9 +369,9 @@
       "USER": "您",
       "ASSISTANT": "助手",
       "MESSAGE_PLACEHOLDER": "输入您的消息...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "HEADER": "试验场",
+      "DESCRIPTION": "使用此试验场向您的助手发送消息，并检查其是否能够准确、快速地以您期望的语气做出回应。",
+      "CREDIT_NOTE": "这里发送的消息将计入您的 Captain 积分。"
     },
     "PAYWALL": {
       "TITLE": "升级以使用 Captain AI",
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "您可以随时更改或取消您的计划"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI 功能仅在付费计划中可用。",
       "UPGRADE_PROMPT": "升级您的计划以获取我们的助手、副驾驶等功能。",
       "ASK_ADMIN": "请联系您的管理员进行升级。"
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "助手",
+      "NO_ASSISTANTS_AVAILABLE": "您的帐户中没有可用的助手。",
       "ADD_NEW": "创建新的助手",
       "DELETE": {
         "TITLE": "您确定要删除该文档吗？",
@@ -400,42 +413,46 @@
       "FORM": {
         "UPDATE": "更新",
         "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
+          "BASIC_INFO": "基本信息",
+          "SYSTEM_MESSAGES": "系统消息",
+          "INSTRUCTIONS": "指令",
           "FEATURES": "特性",
-          "TOOLS": "Tools "
+          "TOOLS": "工具 "
         },
         "NAME": {
           "LABEL": "姓名：",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "PLACEHOLDER": "输入助手名称",
+          "ERROR": "名称是必需的"
+        },
+        "TEMPERATURE": {
+          "LABEL": "响应温度",
+          "DESCRIPTION": "调整助手回复的创造性或限制程度。较低的数值会产生更专注和确定性的回复，而较高的数值则允许更有创意和多样化的输出。"
         },
         "DESCRIPTION": {
           "LABEL": "描述信息",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "PLACEHOLDER": "输入助手描述",
+          "ERROR": "描述是必需的"
         },
         "PRODUCT_NAME": {
           "LABEL": "产品名称",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "输入产品名称",
           "ERROR": "产品名称是必需的"
         },
         "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
+          "LABEL": "欢迎消息",
+          "PLACEHOLDER": "输入欢迎消息"
         },
         "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
+          "LABEL": "交接信息",
+          "PLACEHOLDER": "输入交接消息"
         },
         "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
+          "LABEL": "解决消息",
+          "PLACEHOLDER": "输入解决消息"
         },
         "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
+          "LABEL": "指令",
+          "PLACEHOLDER": "输入用于此助手的指令"
         },
         "FEATURES": {
           "TITLE": "特性",
@@ -447,7 +464,7 @@
         "TITLE": "更新助手",
         "SUCCESS_MESSAGE": "助手已成功更新",
         "ERROR_MESSAGE": "更新助手时出错，请重试",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "NOT_FOUND": "无法找到助手。请重试。"
       },
       "OPTIONS": {
         "EDIT_ASSISTANT": "编辑助手",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/macros.json b/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
index 4a359f5bf..afad13777 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
@@ -85,20 +85,20 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "至少需要一个动作"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_TEAM": "分配团队",
+      "ASSIGN_AGENT": "分配客服",
+      "ADD_LABEL": "添加标签",
+      "REMOVE_LABEL": "移除标签",
+      "REMOVE_ASSIGNED_TEAM": "移除已分配的团队",
+      "SEND_EMAIL_TRANSCRIPT": "通过邮件发送聊天记录",
       "MUTE_CONVERSATION": "开始会话",
       "SNOOZE_CONVERSATION": "暂停对话",
       "RESOLVE_CONVERSATION": "解决对话",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_ATTACHMENT": "发送附件",
+      "SEND_MESSAGE": "发送消息",
       "CHANGE_PRIORITY": "更改优先级",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+      "ADD_PRIVATE_NOTE": "添加私密注释",
+      "SEND_WEBHOOK_EVENT": "发送 Webhook 事件"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/search.json b/app/javascript/dashboard/i18n/locale/zh_CN/search.json
index 44de1798c..4870e551b 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/search.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/search.json
@@ -4,12 +4,14 @@
       "ALL": "全部",
       "CONTACTS": "联系人",
       "CONVERSATIONS": "会话",
-      "MESSAGES": "消息"
+      "MESSAGES": "消息",
+      "ARTICLES": "文章"
     },
     "SECTION": {
       "CONTACTS": "联系人",
       "CONVERSATIONS": "会话",
-      "MESSAGES": "消息"
+      "MESSAGES": "消息",
+      "ARTICLES": "文章"
     },
     "VIEW_MORE": "查看更多",
     "LOAD_MORE": "加载更多",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
index 0d46b18ce..97e288621 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "访问令牌",
         "NOTE": "如果您正在构建基于 API 的集成，这个令牌可以被使用",
-        "COPY": "复制"
+        "COPY": "复制",
+        "RESET": "重置",
+        "CONFIRM_RESET": "您确定吗？",
+        "CONFIRM_HINT": "再次点击以确认",
+        "RESET_SUCCESS": "成功重新生成访问令牌",
+        "RESET_ERROR": "无法重新生成访问令牌。请重试"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "音频提醒",
@@ -185,7 +190,8 @@
           "OFFLINE": "离线"
         },
         "SET_AVAILABILITY_SUCCESS": "可用性已成功设置",
-        "SET_AVAILABILITY_ERROR": "无法设置可用性，请重试"
+        "SET_AVAILABILITY_ERROR": "无法设置可用性，请重试",
+        "IMPERSONATING_ERROR": "当您处于模拟用户状态时，无法更改其在线状态"
       },
       "EMAIL": {
         "LABEL": "您的电子邮件地址",
@@ -280,6 +286,7 @@
     "REPORTS": "报告",
     "SETTINGS": "设置",
     "CONTACTS": "联系人",
+    "ACTIVE": "状态",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "助手",
     "CAPTAIN_DOCUMENTS": "文档",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json b/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
index 3dd97125c..39a4511c0 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "無法更新機器人，請稍後再試"
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "訪問 token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json b/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json
index f15d93d3f..3ebdf1ae9 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/contact.json b/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
index 47da29d52..bdde30a21 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "聯絡人",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "訊息",
       "SEND_MESSAGE": "傳送訊息",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "刪除聯絡人",
       "DELETE_DIALOG": {
         "TITLE": "確認刪除",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "是，刪除",
         "API": {
           "SUCCESS_MESSAGE": "聯絡人刪除成功",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "找不到符合條件的聯絡人 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json b/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
index 154a0e63f..be8b5e18e 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "已解決",
       "REOPEN_ACTION": "重新打開",
       "OPEN_ACTION": "打開",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "詳細資訊",
       "CLOSE": "關閉",
       "DETAILS": "詳情",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "刪除"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "標記為待處理",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "寄送者：",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/general.json b/app/javascript/dashboard/i18n/locale/zh_TW/general.json
index cefe266b4..dcc5eb2a1 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/general.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "搜尋",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "關閉"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json b/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
index af49409ef..b4f4d0d74 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "帳戶名稱",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json b/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
index 71f96f4a2..9b5860c57 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
@@ -330,12 +330,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "傳送訊息...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +354,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +381,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +395,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +424,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "描述資訊",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/search.json b/app/javascript/dashboard/i18n/locale/zh_TW/search.json
index 7a434e552..f94719070 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/search.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/search.json
@@ -4,12 +4,14 @@
       "ALL": "所有的",
       "CONTACTS": "聯絡人",
       "CONVERSATIONS": "對話",
-      "MESSAGES": "訊息"
+      "MESSAGES": "訊息",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "聯絡人",
       "CONVERSATIONS": "對話",
-      "MESSAGES": "訊息"
+      "MESSAGES": "訊息",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
index 06ffb83fc..bae56bbe1 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "訪問 token",
         "NOTE": "如果要構建基於 API 的整合，則可以使用此 token",
-        "COPY": "複製"
+        "COPY": "複製",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "音效通知",
@@ -185,7 +190,8 @@
           "OFFLINE": "離線"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "您的電子信箱地址",
@@ -280,6 +286,7 @@
     "REPORTS": "報表",
     "SETTINGS": "設定",
     "CONTACTS": "聯絡人",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/config/locales/am.yml b/config/locales/am.yml
index 4cc42a9dc..3c756c85f 100644
--- a/config/locales/am.yml
+++ b/config/locales/am.yml
@@ -199,33 +199,41 @@ am:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ am:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/ar.yml b/config/locales/ar.yml
index 5006a675a..7c587b0a3 100644
--- a/config/locales/ar.yml
+++ b/config/locales/ar.yml
@@ -199,33 +199,41 @@ ar:
     online:
       delete: '%{contact_name} متصل، يرجى المحاولة مرة أخرى لاحقاً'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'تطبيقات لوحة التحكم'
       description: 'تسمح لك تطبيقات لوحة التحكم بإنشاء وتضمين التطبيقات التي تعرض معلومات المستخدم أو الطلبات أو سجل الدفع، مما يوفر المزيد من السياق لوكلاء دعم العملاء الخاص بك.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte هو منتج يدمج وظائف الصوت والفيديو في تطبيقك. مع هذا الدمج، يمكن لوكلائك بدء مكالمات الفيديو/الصوت مع عملائك مباشرة من Chatwoot.'
       meeting_name: 'بدأ %{agent_name} اجتماعاً'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "دمج Chatwoot مع Slack للحفاظ على مزامنة فريقك. هذا التكامل يسمح لك باستلام إشعارات للمحادثات الجديدة والرد عليها مباشرة داخل واجهة Slacks."
     webhooks:
       name: 'Webhook'
       description: 'أحداث Webhook توفر تحديثات في الوقت الحقيقي حول الأنشطة في حساب Chatwoot الخاص بك. يمكنك الاشتراك في الأحداث المفضلة الخاصة بك، وسترسل Chatwoot لك اتصالات HTTP مع التحديثات.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'بناء روبوتات الدردشة مع حركة الاتصال ودمجها بسهولة في صندوق الوارد الخاص بك. يمكن لهذه الروبوتات التعامل مع الاستفسارات الأولية قبل نقلها إلى وكيل خدمة العملاء.'
     google_translate:
       name: 'ترجمة Google'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "دمج ترجمة جوجل لمساعدة الوكلاء على ترجمة رسائل العملاء بسهولة. هذا الدمج يكشف تلقائياً اللغة ويحولها إلى اللغة المفضلة لدى الوكيل أو المدير."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'الاستفادة من قوة نماذج اللغات الكبيرة من OpenAI مع ميزات مثل اقتراحات الرد، التلخيص، إعادة صياغة الرسائل، التحقق الإملائي، تصنيف البطاقات.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'إنشاء مشكلات في Linear مباشرة من نافذة المحادثة الخاصة بك. بدلاً من ذلك، قم بربط مشكلات Linear القائمة من أجل عملية تتبع أكثر تبسيطاً وكفاءة.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ar:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: البحث عن مقالة حسب العنوان أو الجسم...
diff --git a/config/locales/az.yml b/config/locales/az.yml
index 6880539e4..cc80814e1 100644
--- a/config/locales/az.yml
+++ b/config/locales/az.yml
@@ -199,33 +199,41 @@ az:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ az:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/bg.yml b/config/locales/bg.yml
index f51cee634..88dd447b2 100644
--- a/config/locales/bg.yml
+++ b/config/locales/bg.yml
@@ -199,33 +199,41 @@ bg:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ bg:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/ca.yml b/config/locales/ca.yml
index 040671ea3..eb2f76d89 100644
--- a/config/locales/ca.yml
+++ b/config/locales/ca.yml
@@ -199,33 +199,41 @@ ca:
     online:
       delete: '%{contact_name} està en línia, si us plau, torna-ho a provar més tard'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplicacions del tauler de control'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} ha iniciat una reunió'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ca:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Cerca l'article per títol o cos...
diff --git a/config/locales/cs.yml b/config/locales/cs.yml
index 679fb4094..caceea531 100644
--- a/config/locales/cs.yml
+++ b/config/locales/cs.yml
@@ -199,33 +199,41 @@ cs:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooky'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ cs:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/da.yml b/config/locales/da.yml
index 1e694f673..d05f4e485 100644
--- a/config/locales/da.yml
+++ b/config/locales/da.yml
@@ -199,33 +199,41 @@ da:
     online:
       delete: '%{contact_name} er online, prøv igen senere'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ da:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/de.yml b/config/locales/de.yml
index 5d7126947..8a53d4284 100644
--- a/config/locales/de.yml
+++ b/config/locales/de.yml
@@ -199,33 +199,41 @@ de:
     online:
       delete: '%{contact_name} ist online, bitte versuchen Sie es später erneut'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard-Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} hat ein Meeting begonnen'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Übersetzer'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ de:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Artikel nach Titel oder Text suchen...
diff --git a/config/locales/el.yml b/config/locales/el.yml
index c02723175..74b13bdd9 100644
--- a/config/locales/el.yml
+++ b/config/locales/el.yml
@@ -199,33 +199,41 @@ el:
     online:
       delete: '%{contact_name} είναι Online, παρακαλώ προσπαθήστε ξανά αργότερα'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Εφαρμογές Dashboard'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: 'Ό πράκτορας %{agent_name} ξεκίνησε μια συνάντηση'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ el:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Αναζήτηση άρθρου με τίτλο ή περιεχόμενο...
diff --git a/config/locales/es.yml b/config/locales/es.yml
index 22c216497..85197fc27 100644
--- a/config/locales/es.yml
+++ b/config/locales/es.yml
@@ -199,33 +199,41 @@ es:
     online:
       delete: '%{contact_name} está conectado, por favor inténtalo más tarde'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Panel de aplicaciones'
       description: 'Las aplicaciones de panel te permiten crear e incrustar aplicaciones que muestran información de usuario, pedidos o historial de pagos, proporcionando más contexto a tus agentes de soporte al cliente.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte es un producto que integra funcionalidades de audio y video en tu aplicación. Con esta integración, tus agentes pueden iniciar llamadas de video/voz con tus clientes directamente desde Chatwoot.'
       meeting_name: '%{agent_name} ha iniciado una reunión'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integra Chatwoot con Slack para mantener a tu equipo sincronizado. Esta integración te permite recibir notificaciones de nuevas conversaciones y responder directamente desde la interfaz de Slack."
     webhooks:
       name: 'Webhook'
       description: 'Los eventos de webhook proporcionan actualizaciones en tiempo real sobre las actividades en tu cuenta de Chatwoot. Puedes suscribirte a los eventos que prefieras y Chatwoot te enviará llamadas HTTP con las actualizaciones.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Construye chatbots con Dialogflow e intégralos fácilmente en tu bandeja de entrada. Estos bots pueden manejar consultas iniciales antes de transferirlas a un agente de servicio al cliente.'
     google_translate:
       name: 'Traductor de Google'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integra Google Translate para ayudar a los agentes a traducir fácilmente los mensajes de los clientes. Esta integración detecta automáticamente el idioma y lo convierte al idioma preferido del agente o del administrador."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Aprovecha el poder de los grandes modelos de lenguaje de OpenAI con funciones como sugerencias de respuestas, resúmenes, reformulación de mensajes, corrección ortográfica y clasificación de etiquetas.'
     linear:
       name: 'Lineal'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Crea problemas en Linear directamente desde tu ventana de conversación. Alternativamente, enlaza problemas existentes en Linear para un proceso de seguimiento de problemas más eficiente y ágil.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ es:
   captain:
     copilot_error: 'Conecte un asistente a esta bandeja de entrada para utilizar Copilot'
     copilot_limit: 'Te quedaste sin créditos de Copilot. Puedes comprar más créditos desde la sección de facturación.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Buscar artículo por título o cuerpo...
diff --git a/config/locales/fa.yml b/config/locales/fa.yml
index 7bdab157e..1297f75d0 100644
--- a/config/locales/fa.yml
+++ b/config/locales/fa.yml
@@ -199,33 +199,41 @@ fa:
     online:
       delete: '%{contact_name} آنلاین است ، لطفاً بعداً دوباره امتحان کنید'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'برنامه‌های پیشخوان'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} جلسه ای را آغاز کرده است'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'وب هوک'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'مترجم گوگل'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ fa:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: جستجوی مقاله براساس عنوان یا متن...
diff --git a/config/locales/fi.yml b/config/locales/fi.yml
index 2500e52f1..919570bb7 100644
--- a/config/locales/fi.yml
+++ b/config/locales/fi.yml
@@ -199,33 +199,41 @@ fi:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhookit'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ fi:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/fr.yml b/config/locales/fr.yml
index 6ed711159..1cf7220d0 100644
--- a/config/locales/fr.yml
+++ b/config/locales/fr.yml
@@ -199,33 +199,41 @@ fr:
     online:
       delete: '%{contact_name} est en ligne, veuillez réessayer plus tard'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Applications du tableau de bord'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} a démarré une réunion'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ fr:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Rechercher un article par titre ou contenu...
diff --git a/config/locales/he.yml b/config/locales/he.yml
index 0c262657e..d8dd32e10 100644
--- a/config/locales/he.yml
+++ b/config/locales/he.yml
@@ -199,33 +199,41 @@ he:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'אפליקציות לוח מחוונים'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'דיטה'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'רָפוּי'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'זרימת דיאלוג'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'גוגל תרגום'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ he:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/hi.yml b/config/locales/hi.yml
index c5188bcdd..1523a74c0 100644
--- a/config/locales/hi.yml
+++ b/config/locales/hi.yml
@@ -199,33 +199,41 @@ hi:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ hi:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/hr.yml b/config/locales/hr.yml
index de6d9ce19..3b28e8fe0 100644
--- a/config/locales/hr.yml
+++ b/config/locales/hr.yml
@@ -133,7 +133,7 @@ hr:
     no_content: 'No content'
   conversations:
     captain:
-      handoff: 'Transferring to another agent for further assistance.'
+      handoff: 'Preusmjeravanje na drugog agenta za dodatnu pomoć.'
     messages:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
@@ -199,33 +199,41 @@ hr:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ hr:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -309,11 +322,11 @@ hr:
       Conversation ID: %{display_id}
       View in %{brand_name}: %{url}
     transcript_activity: |
-      Conversation Transcript from %{brand_name}
+      Transkript razgovora iz %{brand_name}
 
-      Channel: %{channel_info}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      Kanal: %{channel_info}
+      ID razgovora: %{display_id}
+      Pogledaj u %{brand_name}: %{url}
 
-      Transcript:
+      Transkript:
       %{format_messages}
diff --git a/config/locales/hu.yml b/config/locales/hu.yml
index 11836274c..f7b484d63 100644
--- a/config/locales/hu.yml
+++ b/config/locales/hu.yml
@@ -199,33 +199,41 @@ hu:
     online:
       delete: '%{contact_name} elérhető, kérjük, próbálja meg később újra'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Kezdőlap applikációi'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} megbeszélést kezdett'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Fordító'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ hu:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Keress a bejegyzések címében és tartalmában...
diff --git a/config/locales/hy.yml b/config/locales/hy.yml
index 366767c00..26505f10b 100644
--- a/config/locales/hy.yml
+++ b/config/locales/hy.yml
@@ -199,33 +199,41 @@ hy:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ hy:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/id.yml b/config/locales/id.yml
index 3415eb77d..944262d17 100644
--- a/config/locales/id.yml
+++ b/config/locales/id.yml
@@ -199,33 +199,41 @@ id:
     online:
       delete: '%{contact_name} sedang Online, silakan coba lagi nanti'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikasi Dasbor'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} memulai percakapan'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Terjemahan'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ id:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Telusuri artikel menurut judul atau isi...
diff --git a/config/locales/is.yml b/config/locales/is.yml
index cecf1847c..3cfe3fbff 100644
--- a/config/locales/is.yml
+++ b/config/locales/is.yml
@@ -199,33 +199,41 @@ is:
     online:
       delete: '%{contact_name} er á tengdur, vinsamlegast reyndu aftur síðar'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ is:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/it.yml b/config/locales/it.yml
index 9900d2dba..047fca00d 100644
--- a/config/locales/it.yml
+++ b/config/locales/it.yml
@@ -199,33 +199,41 @@ it:
     online:
       delete: '%{contact_name} è online, riprova più tardi'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'App dashboard'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ it:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/ja.yml b/config/locales/ja.yml
index 9eac026d3..f1d571634 100644
--- a/config/locales/ja.yml
+++ b/config/locales/ja.yml
@@ -199,33 +199,41 @@ ja:
     online:
       delete: '%{contact_name} はオンラインです。後でもう一度お試しください'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'ダッシュボードアプリ'
       description: 'ダッシュボードアプリを使用すると、ユーザー情報、注文、または支払い履歴を表示するアプリケーションを作成して埋め込むことができ、カスタマーサポートエージェントにより多くのコンテキストを提供します。'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyteは、オーディオおよびビデオ機能をアプリケーションに統合する製品です。この統合により、エージェントはChatwootから直接顧客とビデオ/音声通話を開始できます。'
       meeting_name: '%{agent_name} がミーティングを開始しました'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "ChatwootとSlackを統合して、チームを同期させます。この統合により、新しい会話の通知を受け取り、Slackのインターフェース内で直接応答することができます。"
     webhooks:
       name: 'Webhooks'
       description: 'Webhookイベントは、Chatwootアカウント内のアクティビティに関するリアルタイムの更新を提供します。希望するイベントを購読すると、Chatwootは更新情報を含むHTTPコールバックを送信します。'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Dialogflowでチャットボットを構築し、それらを受信トレイに簡単に統合します。これらのボットは、カスタマーサービスエージェントに転送する前に初期の問い合わせを処理できます。'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Google翻訳を統合して、エージェントが顧客のメッセージを簡単に翻訳できるようにします。この統合は言語を自動的に検出し、エージェントまたは管理者の希望する言語に変換します。"
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'OpenAIの大規模言語モデルの力を活用して、返信の提案、要約、メッセージの言い換え、スペルチェック、ラベル分類などの機能を提供します。'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: '会話ウィンドウから直接Linearに問題を作成します。あるいは、既存のLinearの問題をリンクして、より効率的な問題追跡プロセスを実現します。'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ja:
   captain:
     copilot_error: 'この受信トレイにアシスタントを接続してCopilotを使用してください'
     copilot_limit: 'Copilot残高がありません。課金セクションからクレジットを追加購入することができます。'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: タイトルまたは本文で記事を検索...
diff --git a/config/locales/ka.yml b/config/locales/ka.yml
index 9bda03fc5..638963262 100644
--- a/config/locales/ka.yml
+++ b/config/locales/ka.yml
@@ -199,33 +199,41 @@ ka:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ka:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/ko.yml b/config/locales/ko.yml
index 547c5b7ed..6e249a23c 100644
--- a/config/locales/ko.yml
+++ b/config/locales/ko.yml
@@ -199,33 +199,41 @@ ko:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ko:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: 게시물을 제목이나 내용으로 검색하세요...
diff --git a/config/locales/lt.yml b/config/locales/lt.yml
index 0c9f0b051..1f9e894e8 100644
--- a/config/locales/lt.yml
+++ b/config/locales/lt.yml
@@ -199,33 +199,41 @@ lt:
     online:
       delete: '%{contact_name} yra prisijungęs, pabandykite dar kartą vėliau'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Informacinio skydelio programos'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} pradėjo susitikimą'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ lt:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Ieškokite straipsnio pagal pavadinimą arba turinį...
diff --git a/config/locales/lv.yml b/config/locales/lv.yml
index a41e2f593..362bf889b 100644
--- a/config/locales/lv.yml
+++ b/config/locales/lv.yml
@@ -199,33 +199,41 @@ lv:
     online:
       delete: '%{contact_name} ir Tiešsaistē, lūdzu, vēlāk mēģiniet vēlreiz'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Informācijas paneļa Lietotnes'
       description: 'Informācijas paneļa Lietotnes ļauj izveidot un iegult lietojumprogrammas, kurās tiek parādīta lietotāja informācija, pasūtījumu vai maksājumu vēsture, nodrošinot plašāku kontekstu jūsu klientu atbalsta aģentiem.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte ir produkts, kas integrē audio un video funkcijas jūsu lietojumprogrammā. Izmantojot šo integrāciju, jūsu aģenti var sākt video/balss zvanus ar klientiem tieši no Chatwoot.'
       meeting_name: '%{agent_name} ir sācis sapulci'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrējiet Chatwoot ar Slack, lai sinhronizētu savu komandu. Šī integrācija ļauj saņemt paziņojumus par jaunām sarunām un atbildēt uz tām tieši Slack saskarnē."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook notikumi nodrošina reāllaika atjauninājumus par darbībām jūsu Chatwoot kontā. Varat abonēt vēlamos notikumus, un Chatwoot nosūtīs jums HTTP atzvanīšanas ziņojumus ar atjauninājumiem.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Veidojiet tērzēšanas robotus, izmantojot Dialogflow, un viegli integrējiet tos savā iesūtnē. Šīs robotprogrammatūras var apstrādāt sākotnējos vaicājumus pirms to nodošanas klientu apkalpošanas aģentam.'
     google_translate:
       name: 'Google Tulkotājs'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrējiet Google tulkotāju, lai palīdzētu aģentiem viegli tulkot klientu ziņojumus. Šī integrācija automātiski nosaka valodu un pārslēdz to uz aģenta vai administratora vēlamo valodu."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Izmantojiet OpenAI lielo valodu modeļu iespējas, tādas kā atbilžu ieteikumus, kopsavilkumus, ziņojumu pārfrāzēšanu, pareizrakstības pārbaudi un etiķešu klasifikāciju.'
     linear:
       name: 'Lineārs'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Izveidojiet problēmu pieteikumus programmā Linear, tieši no sarunas loga. Varat arī sasaistīt esošos Linear problēmu pieteikumus, lai nodrošinātu racionālāku un efektīvāku problēmu izsekošanas procesu.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ lv:
   captain:
     copilot_error: 'Lai izmantotu Copilot, lūdzu, pievienojiet šai iesūtnei palīgu'
     copilot_limit: 'Jums ir beigušies Copilot kredīti. Vairāk kredītu varat iegādāties norēķinu sadaļā.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Meklēt rakstu pēc nosaukuma vai pamatteksta...
diff --git a/config/locales/ml.yml b/config/locales/ml.yml
index d7621c8ba..3acea5598 100644
--- a/config/locales/ml.yml
+++ b/config/locales/ml.yml
@@ -199,33 +199,41 @@ ml:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ml:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/ms.yml b/config/locales/ms.yml
index dbb936e52..b8a1749d0 100644
--- a/config/locales/ms.yml
+++ b/config/locales/ms.yml
@@ -199,33 +199,41 @@ ms:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ms:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/ne.yml b/config/locales/ne.yml
index 93b4466cc..841c574f6 100644
--- a/config/locales/ne.yml
+++ b/config/locales/ne.yml
@@ -199,33 +199,41 @@ ne:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ne:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/nl.yml b/config/locales/nl.yml
index de586e765..735480328 100644
--- a/config/locales/nl.yml
+++ b/config/locales/nl.yml
@@ -199,33 +199,41 @@ nl:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ nl:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/no.yml b/config/locales/no.yml
index e2820c751..a1f50775d 100644
--- a/config/locales/no.yml
+++ b/config/locales/no.yml
@@ -199,33 +199,41 @@
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/pl.yml b/config/locales/pl.yml
index 1fbdb0fa5..963051c7b 100644
--- a/config/locales/pl.yml
+++ b/config/locales/pl.yml
@@ -199,33 +199,41 @@ pl:
     online:
       delete: '%{contact_name} jest online, spróbuj ponownie później'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikacje na pulpicie'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} rozpoczął spotkanie'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooki'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Tłumacz Google'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ pl:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Wyszukaj artykuł według tytułu lub treści...
diff --git a/config/locales/pt.yml b/config/locales/pt.yml
index a6b040590..1521bf52e 100644
--- a/config/locales/pt.yml
+++ b/config/locales/pt.yml
@@ -199,33 +199,41 @@ pt:
     online:
       delete: '%{contact_name} está Online, por favor, tente novamente mais tarde'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Apps de dashboard'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} iniciou uma reunião'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Tradutor'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ pt:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Pesquisar artigo por título ou corpo...
diff --git a/config/locales/pt_BR.yml b/config/locales/pt_BR.yml
index 22215511c..965982b8f 100644
--- a/config/locales/pt_BR.yml
+++ b/config/locales/pt_BR.yml
@@ -133,7 +133,7 @@ pt_BR:
     no_content: 'Sem conteúdo'
   conversations:
     captain:
-      handoff: 'Transferindo para outro agente para mais assistência.'
+      handoff: 'Transferindo para que outro agente dê assistência.'
     messages:
       instagram_story_content: '%{story_sender} mencionou você na conversa: '
       instagram_deleted_story_content: Este Story não está mais disponível.
@@ -143,7 +143,7 @@ pt_BR:
     activity:
       captain:
         resolved: 'A conversa foi marcada como resolvida por %{user_name} por inatividade'
-        open: 'A conversa foi marcada como aberta por %{user_name}'
+        open: 'A conversa foi aberta por %{user_name}'
       status:
         resolved: 'Conversa foi marcada como resolvida por %{user_name}'
         contact_resolved: 'A conversa foi resolvida por %{contact_name}'
@@ -199,33 +199,41 @@ pt_BR:
     online:
       delete: '%{contact_name} está Online, por favor, tente novamente mais tarde'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Painel de Aplicativos'
       description: 'O Painel de Aplicativos permite que você crie e incorpore aplicativos que exibem informações, pedidos ou histórico de pagamento, fornecendo mais contexto aos seus agentes de suporte ao cliente.'
     dyte:
       name: 'Dyte'
+      short_description: 'Iniciar chamadas de vídeo/voz com clientes diretamente do Chatwoot.'
       description: 'Dyte é um produto que integra as funcionalidades de áudio e vídeo em sua aplicação. Com esta integração, os seus agentes podem iniciar chamadas de vídeo/voz com seus clientes diretamente do chatwoot.'
       meeting_name: '%{agent_name} começou a reunião'
     slack:
       name: 'Slack'
-      description: 'Integre Chatwoot com Slack para manter seu time em sincronia. Essa integração permite que você receba notificações de novas conversas e as responda diretamente na interface do Slack.'
+      short_description: 'Receba notificações e responda as conversas diretamente no Slack.'
+      description: "Integre Chatwoot com Slack para manter seu time em sincronia. Essa integração permite que você receba notificações de novas conversas e as responda diretamente na interface do Slack."
     webhooks:
       name: 'Webhooks'
       description: 'Eventos webhook fornecem atualizações sobre atividades em tempo real na sua conta Chatwoot. Você pode se inscrever em seus eventos preferidos, e o Chatwoot enviará as chamadas HTTP com as atualizações.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Crie chatbots para lidar com as consultas iniciais antes de transferir para agentes.'
       description: 'Construa chatbots com o Dialogflow e integre-os facilmente na sua caixa de entrada. Esses bots podem lidar com as consultas iniciais antes de transferi-las para um agente de atendimento ao cliente.'
     google_translate:
       name: 'Tradutor do Google'
-      description: 'Integre o Google Tradutor para ajudar os agentes a traduzir facilmente as mensagens dos clientes. Esta integração detecta automaticamente o idioma e o converte para o idioma preferido do agente ou do administrador.'
+      short_description: 'Traduzir automaticamente mensagens de clientes para agentes.'
+      description: "Integre o Google Tradutor para ajudar os agentes a traduzir facilmente as mensagens dos clientes. Esta integração detecta automaticamente o idioma e o converte para o idioma preferido do agente ou do administrador."
     openai:
       name: 'OpenAI'
+      short_description: 'Sugestões, resumos e aprimoramento de mensagem e resposta com IA.'
       description: 'Aproveite o poder dos grandes modelos de linguagem do OpenAI com recursos como sugestões de resposta, resumo, reformulação de mensagens, verificação ortográfica e classificação de rótulos.'
     linear:
       name: 'Linear'
+      short_description: 'Crie e vincule issues do Linear diretamente de conversas.'
       description: 'Crie issues em Linear diretamente da sua janela de conversa. Alternativamente, vincule as issues lineares existentes para um processo de rastreamento de problemas mais simples e eficiente.'
     shopify:
       name: 'Shopify'
+      short_description: 'Acessar detalhes do pedido e dados de clientes da sua loja Shopify.'
       description: 'Conecte sua loja Shopify para acessar detalhes de pedidos, informações de clientes e dados de produtos diretamente em suas conversas e ajudar sua equipe de suporte a fornecer um atendimento mais rápido e contextual aos seus clientes.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ pt_BR:
   captain:
     copilot_error: 'Conecte com um assistente a esta caixa de entrada para usar Copilot'
     copilot_limit: 'Você está sem créditos de Copilot. Pode comprar mais créditos na seção de faturamento.'
+    copilot:
+      using_tool: 'Usando a ferramenta %{function_name}'
+      completed_tool_call: 'Uso da ferramenta %{function_name} concluída'
+      invalid_tool_call: 'Ferramenta inválida'
+      tool_not_available: 'Ferramenta indisponível'
   public_portal:
     search:
       search_placeholder: Pesquisar por artigo por título ou corpo...
diff --git a/config/locales/ro.yml b/config/locales/ro.yml
index 4b58d0e1d..c284925cd 100644
--- a/config/locales/ro.yml
+++ b/config/locales/ro.yml
@@ -199,33 +199,41 @@ ro:
     online:
       delete: '%{contact_name} este online, încercați din nou mai târziu'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplicații tablou de bord'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} a început o întâlnire'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook-uri'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Flux de dialog'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ro:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Căutați articol după titlu sau corp...
diff --git a/config/locales/ru.yml b/config/locales/ru.yml
index b91b036e8..418b6f025 100644
--- a/config/locales/ru.yml
+++ b/config/locales/ru.yml
@@ -199,33 +199,41 @@ ru:
     online:
       delete: '%{contact_name} в сети, повторите попытку позже'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Панель приложений'
       description: 'Панель приложений позволяет вам создавать и вставлять приложения, отображающие информацию о пользователе, заказы или историю платежей, обеспечивая больший контекст для агентов поддержки.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte - это продукт, который интегрирует функции аудио и видео в ваше приложение. С помощью этой интеграции ваши агенты могут начать видео/голосовые звонки с вашими клиентами прямо из Chatwoot.'
       meeting_name: '%{agent_name} приступил к встрече'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Интегрируйте Chatwoot с Slack для синхронизации команды. Эта интеграция позволяет получать уведомления о новых разговорах и отвечать на них непосредственно в интерфейсе Slack."
     webhooks:
       name: 'Webhooks'
       description: 'События Webhook предоставляют обновления об активности в вашем аккаунте Chatwoot в режиме реального времени. Вы можете подписаться на ваши предпочтительные события, и Chatwoot будет отправлять вам HTTP-ответы с обновлениями.'
     dialogflow:
       name: 'Диалог'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Создайте чатботов с помощью Dialogflow и легко интегрируйте их в ваш источник. Эти боты могут обрабатывать начальные запросы, прежде чем передавать их агенту поддержки.'
     google_translate:
       name: 'Google Перевод'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Интегрируйте Google Translate, чтобы помочь агентам легко переводить сообщения клиентов. Эта интеграция автоматически определяет язык и преобразует его в язык, предпочтительный для агента или администратора."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Используйте LLM OpenAI с такими функциями, как предложение ответов, резюмирование, перефразирование сообщений, проверка орфографии и подстановка категорий.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Создавайте или прикрепляйте уже существующие задачи в Linear непосредственно из окна диалога для более упорядоченного и эффективного процесса отслеживания проблем.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ru:
   captain:
     copilot_error: 'Пожалуйста, подключите ассистента к этому источнику входящих для использования Copilot'
     copilot_limit: 'У вас закончились кредиты для Copilot. Вы можете купить дополнительные кредиты в разделе биллинга.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Поиск статьи по названию или содержанию...
diff --git a/config/locales/sh.yml b/config/locales/sh.yml
index 967b5840d..4f5be6aaa 100644
--- a/config/locales/sh.yml
+++ b/config/locales/sh.yml
@@ -199,33 +199,41 @@ sh:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ sh:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/sk.yml b/config/locales/sk.yml
index 71a54c135..26bd825ee 100644
--- a/config/locales/sk.yml
+++ b/config/locales/sk.yml
@@ -199,33 +199,41 @@ sk:
     online:
       delete: '%{contact_name} je online, skúste to prosím neskôr'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ sk:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/sl.yml b/config/locales/sl.yml
index f040afbc1..7c2a00b22 100644
--- a/config/locales/sl.yml
+++ b/config/locales/sl.yml
@@ -199,33 +199,41 @@ sl:
     online:
       delete: '%{contact_name} je na voljo, poskusite znova pozneje'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikacije nadzorne plošče'
       description: 'Aplikacije nadzorne plošče vam omogočajo, da ustvarite in vdelate aplikacije, ki prikazujejo uporabniške informacije, naročila ali zgodovino plačil, kar zagotavlja več konteksta vašim agentom za podporo strankam.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte je rešitev, ki integrira avdio in video funkcije v vašo aplikacijo. S to integracijo lahko vaši agenti začnejo video/glasovne klice z vašimi strankami neposredno iz Chatwoota.'
       meeting_name: '%{agent_name} je začel sestanek'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrirajte Chatwoot s Slackom, da bo vaša ekipa sinhronizirana. Ta integracija vam omogoča prejemanje obvestil o novih pogovorih in odgovarjanje nanje neposredno v Slackovem vmesniku."
     webhooks:
       name: 'Webhooks'
       description: 'Dogodki Webhook zagotavljajo posodobitve v realnem času o dejavnostih v vašem računu Chatwoot. Naročite se lahko na želene dogodke in Chatwoot vam bo poslal povratne klice HTTP s posodobitvami.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Ustvarite chatbote z Dialogflowom in jih preprosto integrirajte v svoj nabiralnik. Ti boti lahko obravnavajo začetne poizvedbe, preden jih prenesejo agentu za pomoč uporabnikom.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrirajte Google Translate, da agentom pomagate pri preprostem prevajanju sporočil strank. Ta integracija samodejno zazna jezik in ga pretvori v prednostni jezik agenta ali skrbnika."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Izkoristite moč velikih jezikovnih modelov OpenAI s funkcijami, kot so predlogi odgovorov, povzemanje, preoblikovanje sporočil, preverjanje črkovanja in klasifikacija oznak.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Ustvarite issue v Linearju neposredno iz pogovornega okna. Druga možnost je, da povežete obstoječe Linear issue za bolj poenostavljen in učinkovit postopek sledenja težavam.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ sl:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Iskanje članka po naslovu ali telesu ...
diff --git a/config/locales/sq.yml b/config/locales/sq.yml
index 7f5466eee..9d3edc96c 100644
--- a/config/locales/sq.yml
+++ b/config/locales/sq.yml
@@ -199,33 +199,41 @@ sq:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ sq:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/sr.yml b/config/locales/sr.yml
index 32c33a279..0dc74a5ae 100644
--- a/config/locales/sr.yml
+++ b/config/locales/sr.yml
@@ -199,33 +199,41 @@ sr-Latn:
     online:
       delete: '%{contact_name} je dostupan, molim vas pokušajte ponovo'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikacije radne table'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Veb zakačke'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ sr-Latn:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/sv.yml b/config/locales/sv.yml
index 944d9fa99..0c4027142 100644
--- a/config/locales/sv.yml
+++ b/config/locales/sv.yml
@@ -199,33 +199,41 @@ sv:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhookar'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ sv:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Sök efter artikel baserat på rubrik eller brödtext...
diff --git a/config/locales/ta.yml b/config/locales/ta.yml
index dcd0b947f..875701bde 100644
--- a/config/locales/ta.yml
+++ b/config/locales/ta.yml
@@ -199,33 +199,41 @@ ta:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ta:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/th.yml b/config/locales/th.yml
index 1a8def1e7..60c8cecb3 100644
--- a/config/locales/th.yml
+++ b/config/locales/th.yml
@@ -199,33 +199,41 @@ th:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ th:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/tl.yml b/config/locales/tl.yml
index 102cb8461..6d4290bad 100644
--- a/config/locales/tl.yml
+++ b/config/locales/tl.yml
@@ -199,33 +199,41 @@ tl:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ tl:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/tr.yml b/config/locales/tr.yml
index d27ab3123..e99700e45 100644
--- a/config/locales/tr.yml
+++ b/config/locales/tr.yml
@@ -133,7 +133,7 @@ tr:
     no_content: 'No content'
   conversations:
     captain:
-      handoff: 'Transferring to another agent for further assistance.'
+      handoff: 'Daha fazla yardım için başka bir temsilciye aktarılıyor.'
     messages:
       instagram_story_content: '%{story_sender} hikayesinde senden bahsetti: '
       instagram_deleted_story_content: Bu hikaye artık mevcut değil.
@@ -142,8 +142,8 @@ tr:
         error_code: 'Hata kodu: %{error_code}'
     activity:
       captain:
-        resolved: 'Conversation was marked resolved by %{user_name} due to inactivity'
-        open: 'Conversation was marked open by %{user_name}'
+        resolved: 'Sohbet, %{user_name} tarafından etkinlik olmadığı için çözüldü olarak işaretlendi'
+        open: 'Sohbet, %{user_name} tarafından açık olarak işaretlendi'
       status:
         resolved: 'Konuşma %{user_name} tarafından çözümlendi olarak işaretlendi'
         contact_resolved: 'Konuşma %{contact_name} tarafından çözümlendi olarak işaretlendi'
@@ -151,8 +151,8 @@ tr:
         pending: 'Konuşma, %{user_name} tarafından bekleyen olarak işaretlendi'
         snoozed: 'Konuşma, %{user_name} tarafından erteledi olarak işaretlendi'
         auto_resolved_days: ' %{count} günlük hareketsizlik nedeniyle konuşma, sistem tarafından çözümlendi olarak işaretlendi'
-        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
-        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
+        auto_resolved_hours: 'Sohbet, sistem tarafından %{count} saat etkinlik olmadığı için çözüldü olarak işaretlendi'
+        auto_resolved_minutes: 'Sohbet, sistem tarafından %{count} dakika etkinlik olmadığı için çözüldü olarak işaretlendi'
         system_auto_open: Sistem, yeni gelen bir mesaj nedeniyle konuşmayı tekrar açtı.
       priority:
         added: '%{user_name} önceliği %{new_priority} olarak ayarladı'
@@ -199,41 +199,54 @@ tr:
     online:
       delete: '%{contact_name} çevrimiçi, lütfen daha sonra tekrar deneyin'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Panel Uygulamaları'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Müşterilerle doğrudan Chatwoot üzerinden video/sesli arama başlatın.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} bir toplantı başlattı'
     slack:
       name: 'Slack'
+      short_description: 'Slack üzerinden doğrudan bildirim alın ve sohbetlere yanıt verin.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow botu'
+      short_description: 'Temsilcilere aktarmadan önce ilk soruları yanıtlayacak sohbet botları oluşturun.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Çeviri'
+      short_description: 'Müşteri mesajlarını temsilciler için otomatik olarak çevirin.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'Yapay zekâ destekli yanıt önerileri, özetleme ve mesaj geliştirme.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Linear sorunlarını doğrudan sohbetlerden oluşturun ve bağlayın.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Shopify mağazanızdan sipariş detaylarına ve müşteri verilerine erişin.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
-      short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
-      description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
+      short_description: 'Kişilerinizi ve sohbetlerinizi LeadSquared CRM ile senkronize edin.'
+      description: 'Kişilerinizi ve sohbetlerinizi LeadSquared CRM ile senkronize edin. Bu entegrasyon, yeni kişiler eklendiğinde otomatik olarak LeadSquared''da potansiyel müşteri oluşturur ve satış ekibinize tam bağlam sağlamak için sohbet etkinliğini kaydeder.'
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: '%{function_name} aracını kullanıyor'
+      completed_tool_call: '%{function_name} aracı çağrısı tamamlandı'
+      invalid_tool_call: 'Geçersiz araç çağrısı'
+      tool_not_available: 'Araç mevcut değil'
   public_portal:
     search:
       search_placeholder: Başlık veya içerikle makale arayın...
@@ -292,24 +305,24 @@ tr:
       one: '%{count} second'
       other: '%{count} seconds'
   automation:
-    system_name: 'Automation System'
+    system_name: 'Otomasyon Sistemi'
   crm:
-    no_message: 'No messages in conversation'
-    attachment: '[Attachment: %{type}]'
+    no_message: 'Sohbette mesaj yok'
+    attachment: '[Ek: %{type}]'
     no_content: '[No content]'
     created_activity: |
-      New conversation started on %{brand_name}
+      Yeni sohbet başlatıldı: %{brand_name}
 
-      Channel: %{channel_info}
-      Created: %{formatted_creation_time}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      Kanal: %{channel_info}
+      Oluşturulma: %{formatted_creation_time}
+      Sohbet Kimliği: %{display_id}
+      %{brand_name}'de görüntüle: %{url}
     transcript_activity: |
-      Conversation Transcript from %{brand_name}
+      %{brand_name} sohbet dökümü
 
-      Channel: %{channel_info}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      Kanal: %{channel_info}
+      Sohbet Kimliği: %{display_id}
+      %{brand_name}'de görüntüle: %{url}
 
-      Transcript:
+      Döküm:
       %{format_messages}
diff --git a/config/locales/uk.yml b/config/locales/uk.yml
index 211d11f2c..736bbecf8 100644
--- a/config/locales/uk.yml
+++ b/config/locales/uk.yml
@@ -199,33 +199,41 @@ uk:
     online:
       delete: '%{contact_name} в онлайні, будь ласка, спробуйте ще раз пізніше'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Додатки для головного екрану'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} розпочав зустріч'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Веб-хуки'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ uk:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Пошук статті за заголовком або змістом...
diff --git a/config/locales/ur.yml b/config/locales/ur.yml
index 3b1c2dceb..c553bb8ac 100644
--- a/config/locales/ur.yml
+++ b/config/locales/ur.yml
@@ -199,33 +199,41 @@ ur:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ur:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/ur_IN.yml b/config/locales/ur_IN.yml
index c139fe327..884928dbe 100644
--- a/config/locales/ur_IN.yml
+++ b/config/locales/ur_IN.yml
@@ -199,33 +199,41 @@ ur:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ ur:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
diff --git a/config/locales/vi.yml b/config/locales/vi.yml
index 15dd53c0d..1ad0c8654 100644
--- a/config/locales/vi.yml
+++ b/config/locales/vi.yml
@@ -199,33 +199,41 @@ vi:
     online:
       delete: '%{contact_name} đang trực tiếng, vui lòng thử lại sau'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Ứng dụng bảng điều khiển'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} đã bắt đầu một cuộc họp'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ vi:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Tìm bài viết theo tiêu đề hoặc nội dung...
diff --git a/config/locales/zh_CN.yml b/config/locales/zh_CN.yml
index 4a6be15c2..e7b1d406b 100644
--- a/config/locales/zh_CN.yml
+++ b/config/locales/zh_CN.yml
@@ -133,7 +133,7 @@ zh_CN:
     no_content: '无内容'
   conversations:
     captain:
-      handoff: 'Transferring to another agent for further assistance.'
+      handoff: '正在转接另一个客服以获得进一步协助。'
     messages:
       instagram_story_content: '%{story_sender} 会话中提到了你: '
       instagram_deleted_story_content: 本信息不存在
@@ -142,8 +142,8 @@ zh_CN:
         error_code: '错误代码: %{error_code}'
     activity:
       captain:
-        resolved: 'Conversation was marked resolved by %{user_name} due to inactivity'
-        open: 'Conversation was marked open by %{user_name}'
+        resolved: '对话被系统标记为已解决, 原因是 %{user_name} 不活跃'
+        open: '对话被 %{user_name} 打开'
       status:
         resolved: '对话被标记由 %{user_name} 解决'
         contact_resolved: '对话被 %{contact_name} 重新打开'
@@ -151,8 +151,8 @@ zh_CN:
         pending: '对话被标记由 %{user_name} 待处理'
         snoozed: '对话被 %{user_name} 暂停'
         auto_resolved_days: '对话被系统标记为已解决, 原因是 %{count} 天不活跃'
-        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
-        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
+        auto_resolved_hours: '对话被系统标记为已解决, 原因是 %{count} 小时不活跃'
+        auto_resolved_minutes: '对话被系统标记为已解决, 原因是 %{count} 分钟不活跃'
         system_auto_open: 由于收到新的消息，系统重新打开了对话。
       priority:
         added: '%{user_name} 将优先级设置为 %{new_priority}'
@@ -199,41 +199,54 @@ zh_CN:
     online:
       delete: '%{contact_name} 在线, 请重试'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: '仪表板应用'
       description: '仪表板应用允许您创建和嵌入显示用户信息、订单或支付历史的应用程序，为您的客户支持代理提供更多上下文。'
     dyte:
       name: 'Dyte'
+      short_description: '直接从 Chatwoot 开始与客户的视频/语音通话。'
       description: 'Dyte 是一个将音频和视频功能集成到您的应用程序中的产品。通过此集成，您的代理可以直接从 Chatwoot 开始与客户的视频/语音通话。'
       meeting_name: '%{agent_name} 已开始会议'
     slack:
       name: 'Slack'
+      short_description: '在 Slack 直接接收通知和回复对话。'
       description: "将 Chatwoot 与 Slack 集成，以保持团队的同步。此集成允许您接收新对话的通知并直接在 Slack 界面中响应它们。"
     webhooks:
       name: 'Webhooks'
       description: 'Webhook 事件提供有关 Chatwoot 帐户中活动的实时更新。您可以订阅您喜欢的事件，Chatwoot 将向您发送带有更新的 HTTP 回调。'
     dialogflow:
       name: 'Dialogflow'
+      short_description: '构建聊天机器人来处理初步咨询，然后再转接给客服。'
       description: '使用 Dialogflow 构建聊天机器人，并轻松将其集成到您的收件箱中。这些机器人可以在将查询转移给客户服务代理之前处理初始查询。'
     google_translate:
       name: 'Google 翻译'
+      short_description: '自动为客服翻译客户的消息。'
       description: "集成 Google 翻译以帮助代理轻松翻译客户消息。此集成会自动检测语言并将其转换为代理或管理员的首选语言。"
     openai:
       name: 'OpenAI'
+      short_description: 'AI 驱动的答复建议、摘要和消息增强。'
       description: '利用 OpenAI 的大型语言模型功能，例如回复建议、摘要、消息改写、拼写检查和标签分类。'
     linear:
       name: 'Linear'
+      short_description: '直接在会话中创建并关联 Linear 问题。'
       description: '直接从对话窗口在 Linear 中创建问题。或者，链接现有的 Linear 问题以简化问题跟踪过程。'
     shopify:
       name: 'Shopify'
+      short_description: '从您的 Shopify 商店访问订单详情和客户数据。'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
-      short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
-      description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
+      short_description: '与 LeadSquared CRM 同步您的联系人和对话。'
+      description: '与 LeadSquared CRM 同步您的联系人和对话。 当添加新联系人时，这种集成会自动在潜在客户创建线索，并记录对话活动，为您的销售团队提供完整的上下文。'
   captain:
     copilot_error: '请为该收件箱连接一个助手以使用 Copilot'
     copilot_limit: '您的 Copilot 积分已用完。您可以从计费部分购买更多积分。'
+    copilot:
+      using_tool: '使用工具 %{function_name}'
+      completed_tool_call: '%{function_name} 工具调用完成'
+      invalid_tool_call: '无效的工具调用'
+      tool_not_available: '工具不可用'
   public_portal:
     search:
       search_placeholder: 搜索文章的标题或正文...
@@ -288,24 +301,24 @@ zh_CN:
     seconds:
       other: '%{count} 秒'
   automation:
-    system_name: 'Automation System'
+    system_name: '自动化系统'
   crm:
-    no_message: 'No messages in conversation'
-    attachment: '[Attachment: %{type}]'
+    no_message: '对话中没有消息'
+    attachment: '[附件：%{type}]'
     no_content: '[无内容]'
     created_activity: |
-      New conversation started on %{brand_name}
+      %{brand_name} 的新对话
 
-      Channel: %{channel_info}
-      Created: %{formatted_creation_time}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      通道：%{channel_info}
+      创建于：%{formatted_creation_time}
+      对话 ID：%{display_id}
+      在 %{brand_name} 中查看：%{url}
     transcript_activity: |
-      Conversation Transcript from %{brand_name}
+      来自 %{brand_name} 的对话副本
 
-      Channel: %{channel_info}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      通道：%{channel_info}
+      对话 ID：%{display_id}
+      在 %{brand_name} 中查看：%{url}
 
-      Transcript:
+      副本：
       %{format_messages}
diff --git a/config/locales/zh_TW.yml b/config/locales/zh_TW.yml
index 9a248dc4b..bf96f23e2 100644
--- a/config/locales/zh_TW.yml
+++ b/config/locales/zh_TW.yml
@@ -199,33 +199,41 @@ zh_TW:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
@@ -234,6 +242,11 @@ zh_TW:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...