feat(facebook): use HUMAN_AGENT tag for Messenger replies when human-agent config is enabled (#13690)

This PR updates Facebook Messenger outbound tagging in Chatwoot to
support Human Agent messaging when enabled.

Previously, Facebook outbound text and attachment messages were always
sent with:

```
messaging_type: MESSAGE_TAG
tag: ACCOUNT_UPDATE
```
With this change, the tag is selected dynamically:

```
HUMAN_AGENT when ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT is enabled
ACCOUNT_UPDATE as fallback when the flag is disabled
```
This commit is contained in:
Muhsin Keloth
2026-03-02 15:32:59 +04:00
committed by GitHub
parent ab93821d2b
commit 9aacc0335b
2 changed files with 18 additions and 2 deletions

View File

@@ -49,7 +49,7 @@ class Facebook::SendOnFacebookService < Base::SendOnChannelService
recipient: { id: contact.get_source_id(inbox.id) },
message: fb_text_message_payload,
messaging_type: 'MESSAGE_TAG',
tag: 'ACCOUNT_UPDATE'
tag: message_tag
}
end
@@ -90,10 +90,14 @@ class Facebook::SendOnFacebookService < Base::SendOnChannelService
}
},
messaging_type: 'MESSAGE_TAG',
tag: 'ACCOUNT_UPDATE'
tag: message_tag
}
end
def message_tag
@message_tag ||= GlobalConfigService.load('ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT', nil) ? 'HUMAN_AGENT' : 'ACCOUNT_UPDATE'
end
def attachment_type(attachment)
return attachment.file_type if %w[image audio video file].include? attachment.file_type