feat: Add twilio content templates (#12277)
Implements comprehensive Twilio WhatsApp content template support (Phase
1) enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities, and feature flag protection.
### Features Implemented
**Template Types Supported**
- Basic Text Templates: Simple text with variables ({{1}}, {{2}})
- Media Templates: Image/Video/Document templates with text variables
- Quick Reply Templates: Interactive button templates
- Phase 2 (Future): List Picker, Call-to-Action, Catalog, Carousel,
Authentication templates
**Template Synchronization**
- API Endpoint: POST
/api/v1/accounts/{account_id}/inboxes/{inbox_id}/sync_templates
- Background Job: Channels::Twilio::TemplatesSyncJob
- Storage: JSONB format in channel_twilio_sms.content_templates
- Auto-categorization: UTILITY, MARKETING, AUTHENTICATION categories
### Template Examples Tested
#### Text template
```
{ "name": "greet", "language": "en" }
```
#### Template with variables
```
{ "name": "order_status", "parameters": [{"type": "body", "parameters": [{"text": "John"}]}] }
```
#### Media template with image
```
{ "name": "product_showcase", "parameters": [
{"type": "header", "parameters": [{"image": {"link": "image.jpg"}}]},
{"type": "body", "parameters": [{"text": "iPhone"}, {"text": "$999"}]}
]}
```
#### Preview
<img width="1362" height="1058" alt="CleanShot 2025-08-26 at 10 01
51@2x"
src="https://github.com/user-attachments/assets/cb280cea-08c3-44ca-8025-58a96cb3a451"
/>
<img width="1308" height="1246" alt="CleanShot 2025-08-26 at 10 02
02@2x"
src="https://github.com/user-attachments/assets/9ea8537a-61e9-40f5-844f-eaad337e1ddd"
/>
#### User guide
https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates
---------
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
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<script setup>
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import { ref, computed } from 'vue';
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import { useI18n } from 'vue-i18n';
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import TemplatesPicker from './ContentTemplatesPicker.vue';
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import TemplateParser from '../../../../components-next/content-templates/ContentTemplateParser.vue';
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import Button from 'dashboard/components-next/button/Button.vue';
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const props = defineProps({
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show: {
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type: Boolean,
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default: false,
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},
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inboxId: {
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type: Number,
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default: undefined,
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},
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});
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const emit = defineEmits(['onSend', 'cancel', 'update:show']);
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const { t } = useI18n();
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const selectedContentTemplate = ref(null);
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const localShow = computed({
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get() {
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return props.show;
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},
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set(value) {
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emit('update:show', value);
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},
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});
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const modalHeaderContent = computed(() => {
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return selectedContentTemplate.value
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? t('CONTENT_TEMPLATES.MODAL.TEMPLATE_SELECTED_SUBTITLE', {
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templateName: selectedContentTemplate.value.friendly_name,
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})
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: t('CONTENT_TEMPLATES.MODAL.SUBTITLE');
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});
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const pickTemplate = template => {
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selectedContentTemplate.value = template;
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};
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const onResetTemplate = () => {
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selectedContentTemplate.value = null;
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};
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const onSendMessage = message => {
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emit('onSend', message);
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};
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const onClose = () => {
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emit('cancel');
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};
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</script>
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<template>
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<woot-modal v-model:show="localShow" :on-close="onClose" size="modal-big">
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<woot-modal-header
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:header-title="$t('CONTENT_TEMPLATES.MODAL.TITLE')"
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:header-content="modalHeaderContent"
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/>
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<div class="px-8 py-6 row">
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<TemplatesPicker
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v-if="!selectedContentTemplate"
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:inbox-id="inboxId"
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@on-select="pickTemplate"
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/>
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<TemplateParser
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v-else
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:template="selectedContentTemplate"
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@reset-template="onResetTemplate"
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@send-message="onSendMessage"
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>
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<template #actions="{ sendMessage, resetTemplate, disabled }">
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<div class="flex gap-2 mt-6">
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<Button
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:label="t('CONTENT_TEMPLATES.PARSER.GO_BACK_LABEL')"
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color="slate"
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variant="faded"
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class="flex-1"
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@click="resetTemplate"
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/>
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<Button
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:label="t('CONTENT_TEMPLATES.PARSER.SEND_MESSAGE_LABEL')"
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class="flex-1"
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:disabled="disabled"
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@click="sendMessage"
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/>
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</div>
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</template>
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</TemplateParser>
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</div>
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</woot-modal>
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</template>
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