fix: Unattendeed conversation count in agent metrics (#4568)

2022-04-27 18:56:35 +05:30
parent 4250c40d1d
commit 95c7a24dd1
2 changed files with 35 additions and 11 deletions
--- a/app/builders/v2/report_builder.rb
+++ b/app/builders/v2/report_builder.rb
@@ -96,7 +96,7 @@ class V2::ReportBuilder

  def conversations
    @open_conversations = scope.conversations.where(account_id: @account.id).open
-    first_response_count = scope.reporting_events.where(name: 'first_response', conversation_id: @open_conversations.pluck('id')).count
+    first_response_count = @account.reporting_events.where(name: 'first_response', conversation_id: @open_conversations.pluck('id')).count
    metric = {
      open: @open_conversations.count,
      unattended: @open_conversations.count - first_response_count