chore: Update translations (#6895)

Co-authored-by: Sojan Jose <sojan@pepalo.com>

config/locales/ar.yml

@@ -81,8 +81,7 @@ ar:
       avg_first_response_time: متوسط وقت الرد الأول (الدقائق)
       avg_resolution_time: متوسط وقت المحادثة (الدقائق)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: عدد المحادثات
+      timezone: Timezone
     default_group_by: اليوم
     csat:
       headers:
@@ -113,6 +112,7 @@ ar:
         pending: "تم تحديث حالة المحادثة لـ\"معلقة\" بواسطة %{user_name}"
         snoozed: "تم تأجيل المحادثة بواسطة %{user_name}"
         auto_resolved: "تم وضع علامة على المحادثة كمحلولة من قبل بالنظام بسبب %{duration} أيام من عدم النشاط"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} تم تعيينه تلقائياً لهذه المحادثة"
         assigned: "تم إسنادها إلى %{assignee_name} بواسطة %{user_name}"
@@ -138,7 +138,7 @@ ar:
           reply_with_name: "%{assignee_name} من %{inbox_name} <%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} من %{inbox_name}"
+          reply_with_name: "%{assignee_name} من %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "رسائل جديدة في هذه المحادثة"
       transcript_subject: "نص المحادثة"

config/locales/bg.yml

@@ -81,8 +81,7 @@ bg:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ bg:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ bg:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/ca.yml

@@ -81,8 +81,7 @@ ca:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ ca:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "El sistema ha marcat que la conversa s'ha resolt a causa de %{duration} dies d'inactivitat"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} s'ha auto assignat aquesta conversa"
         assigned: "Assignada a %{assignee_name} per %{user_name}"
@@ -138,7 +138,7 @@ ca:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Missatges nous en aquesta conversa"
       transcript_subject: "Transcripció de conversa"

config/locales/cs.yml

@@ -81,8 +81,7 @@ cs:
       avg_first_response_time: Prům. doba první odpovědi (minuty)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ cs:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Přiřazeno k %{assignee_name} uživatelem %{user_name}"
@@ -138,7 +138,7 @@ cs:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Nové zprávy v této konverzaci"
       transcript_subject: "Přepis konverzace"

config/locales/da.yml

@@ -81,8 +81,7 @@ da:
       avg_first_response_time: Gns første svartid (minutter)
       avg_resolution_time: Gennemsnitlig afviklingstid (protokol)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: Antal samtaler
+      timezone: Timezone
     default_group_by: dag
     csat:
       headers:
@@ -113,6 +112,7 @@ da:
         pending: "Samtalen blev markeret som afventende af %{user_name}"
         snoozed: "Samtalen blev udskudt af %{user_name}"
         auto_resolved: "Samtalen blev markeret som løst af systemet på grund af %{duration} dages inaktivitet"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} selv-tildelte denne samtale"
         assigned: "Tildelt %{assignee_name} af %{user_name}"
@@ -138,7 +138,7 @@ da:
           reply_with_name: "%{assignee_name} fra %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} fra %{inbox_name}"
+          reply_with_name: "%{assignee_name} fra %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Nye beskeder i denne samtale"
       transcript_subject: "Samtaleudskrift"

config/locales/de.yml

@@ -81,8 +81,7 @@ de:
       avg_first_response_time: Durchschnittliche Reaktionszeit (Minuten)
       avg_resolution_time: Durchschnittliche Auflösungszeit (Minuten)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: Anzahl der Konversationen
+      timezone: Timezone
     default_group_by: Tag
     csat:
       headers:
@@ -113,6 +112,7 @@ de:
         pending: "Das Gespräch wurde von %{user_name} als ausstehend markiert"
         snoozed: "Das Gespräch wurde von %{user_name} zur Erinnerung markiert"
         auto_resolved: "Das Gespräch wurde vom System aufgrund von %{duration} Tagen Inaktivität gelöst"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} hat sich dieses Gespräch selbst zugewiesen"
         assigned: "%{user_name} von %{assignee_name} zugewiesen"
@@ -138,7 +138,7 @@ de:
           reply_with_name: "%{assignee_name} von %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} von %{inbox_name}"
+          reply_with_name: "%{assignee_name} von %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Neue Nachrichten in dieser Unterhaltung"
       transcript_subject: "Gesprächsprotokoll"

config/locales/devise.he.yml

@@ -8,47 +8,47 @@ he:
     failure:
       already_authenticated: "אתה כבר רשום."
       inactive: "החשבון שלך עוד לא הופעל."
-      invalid: "Invalid %{authentication_keys}/password or account is not verified yet."
-      locked: "Your account is locked."
-      last_attempt: "You have one more attempt before your account is locked."
-      not_found_in_database: "Invalid %{authentication_keys} or password."
-      timeout: "Your session expired. Please sign in again to continue."
-      unauthenticated: "You need to sign in or sign up before continuing."
-      unconfirmed: "You have to confirm your email address before continuing."
+      invalid: "%{authentication_keys}/סיסמה או חשבון לא חוקיים עדיין לא אומתו."
+      locked: "החשבון שלך נעול."
+      last_attempt: "יש לך עוד ניסיון אחד לפני שהחשבון שלך יינעל."
+      not_found_in_database: "%{authentication_keys} או סיסמה לא חוקיים."
+      timeout: "פג תוקף ההפעלה שלך. אנא היכנס שוב כדי להמשיך."
+      unauthenticated: "עליך להיכנס או להירשם לפני שתמשיך."
+      unconfirmed: "עליך לאשר את כתובת הדוא\"ל שלך לפני שתמשיך."
     mailer:
       confirmation_instructions:
-        subject: "Confirmation Instructions"
+        subject: "הוראות אישור"
       reset_password_instructions:
-        subject: "Reset password instructions"
+        subject: "הוראות לאפס סיסמה"
       unlock_instructions:
-        subject: "Unlock instructions"
+        subject: "הוראות לביטול הנעילה"
       password_change:
-        subject: "Password Changed"
+        subject: "סיסמא שונתה"
     omniauth_callbacks:
       failure: "Could not authenticate you from %{kind} because \"%{reason}\"."
-      success: "Successfully authenticated from %{kind} account."
+      success: "אושרה בהצלחה מחשבון %{kind}."
     passwords:
-      no_token: "You can't access this page without coming from a password reset email. If you do come from a password reset email, please make sure you used the full URL provided."
-      send_instructions: "You will receive an email with instructions on how to reset your password in a few minutes."
-      send_paranoid_instructions: "If your email address exists in our database, you will receive a password recovery link at your email address in a few minutes."
-      updated: "Your password has been changed successfully. You are now signed in."
-      updated_not_active: "Your password has been changed successfully."
+      no_token: "אינך יכול לגשת לדף זה מבלי להגיע ממייל לאיפוס סיסמה. אם אתה מגיע ממייל לאיפוס סיסמה, אנא ודא שהשתמשת בכתובת האתר המלאה שסופקה."
+      send_instructions: "\"תוך מספר דקות תקבל אימייל עם הוראות כיצד לאפס את הסיסמה שלך\"."
+      send_paranoid_instructions: "אם כתובת הדוא\"ל שלך קיימת במסד הנתונים שלנו, תקבל קישור לשחזור סיסמה לכתובת הדוא\"ל שלך תוך מספר דקות."
+      updated: "הסיסמה שלך שונתה בהצלחה. אתה מחובר עכשיו."
+      updated_not_active: "הסיסמה שלך שונתה בהצלחה."
     registrations:
-      destroyed: "Bye! Your account has been successfully cancelled. We hope to see you again soon."
-      signed_up: "Welcome! You have signed up successfully."
-      signed_up_but_inactive: "You have signed up successfully. However, we could not sign you in because your account is not yet activated."
-      signed_up_but_locked: "You have signed up successfully. However, we could not sign you in because your account is locked."
-      signed_up_but_unconfirmed: "A message with a confirmation link has been sent to your email address. Please follow the link to activate your account."
-      update_needs_confirmation: "You updated your account successfully, but we need to verify your new email address. Please check your email and follow the confirm link to confirm your new email address."
-      updated: "Your account has been updated successfully."
+      destroyed: "ביי! חשבונך בוטל בהצלחה. אנחנו מקווים לראות אותך שוב בקרוב."
+      signed_up: "ברוך הבא! נרשמת בהצלחה."
+      signed_up_but_inactive: "נרשמת בהצלחה. עם זאת, לא הצלחנו להיכנס לך מכיוון שחשבונך עדיין לא הופעל."
+      signed_up_but_locked: "נרשמת בהצלחה. עם זאת, לא הצלחנו להיכנס לך מכיוון שהחשבון שלך נעול."
+      signed_up_but_unconfirmed: "הודעה עם קישור אישור נשלחה לכתובת האימייל שלך. אנא עקוב אחר הקישור כדי להפעיל את חשבונך."
+      update_needs_confirmation: "עדכנת את חשבונך בהצלחה, אך עלינו לאמת את כתובת הדוא\"ל החדשה שלך. אנא בדוק את הדוא\"ל שלך ופעל על קישור האישור כדי לאשר את כתובת הדוא\"ל החדשה שלך."
+      updated: "החשבון שלך עודכן בהצלחה."
     sessions:
-      signed_in: "Signed in successfully."
-      signed_out: "Signed out successfully."
-      already_signed_out: "Signed out successfully."
+      signed_in: "נכנס בהצלחה."
+      signed_out: "יצא בהצלחה."
+      already_signed_out: "יצא בהצלחה."
     unlocks:
-      send_instructions: "You will receive an email with instructions for how to unlock your account in a few minutes."
-      send_paranoid_instructions: "If your account exists, you will receive an email with instructions for how to unlock it in a few minutes."
-      unlocked: "Your account has been unlocked successfully. Please sign in to continue."
+      send_instructions: "תקבל מייל עם הוראות כיצד לבטל את נעילת חשבונך בעוד מספר דקות."
+      send_paranoid_instructions: "אם החשבון שלך קיים, תקבל דוא\"ל עם הוראות כיצד לבטל את הנעילה שלו תוך מספר דקות."
+      unlocked: "חשבונך בוטלה בהצלחה. אנא היכנס כדי להמשיך."
   errors:
     messages:
       already_confirmed: "was already confirmed, please try signing in"

config/locales/el.yml

@@ -81,8 +81,7 @@ el:
       avg_first_response_time: Μέσος χρόνος πρώτης ανταπόκρισης (λεπτά)
       avg_resolution_time: Μέσος χρόνος επίλυσης (λεπτά)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: Αριθμός συνομιλιών
+      timezone: Timezone
     default_group_by: ημέρα
     csat:
       headers:
@@ -113,6 +112,7 @@ el:
         pending: "Η συνομιλία επισημάνθηκε ως εκκρεμής από τον %{user_name}"
         snoozed: "Η συνομιλία σημάνθηκε ως \"καθυστερημένη\" (snoozed) από τον %{user_name}"
         auto_resolved: "Η συνομιλία σημάνθηκε επιλυθείσα από το σύστημα με την παρέλευση %{duration} ημερών άνευ δραστηριότητας"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "Ο χρήστης %{user_name} ανέλαβε αυτήν την συνομιλία"
         assigned: "Ανατέθηκε στον %{assignee_name} από τον %{user_name}"
@@ -138,7 +138,7 @@ el:
           reply_with_name: "%{assignee_name} από %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} από %{inbox_name}"
+          reply_with_name: "%{assignee_name} από %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "νέα μηνύματα σε αυτήν την συνομιλία"
       transcript_subject: "Μεταγραφή Συνομιλίας"

config/locales/es.yml

@@ -81,8 +81,7 @@ es:
       avg_first_response_time: Promedio de tiempo de la primera respuesta (Minutos)
       avg_resolution_time: Promedio de tiempo de resolución (Minutos)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: Núm. de conversaciones
+      timezone: Timezone
     default_group_by: día
     csat:
       headers:
@@ -113,6 +112,7 @@ es:
         pending: "La conversación fue marcada como pendiente por %{user_name}"
         snoozed: "La conversación fue pospuesta por %{user_name}"
         auto_resolved: "La conversación fue marcada por el sistema debido a %{duration} días de inactividad"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} auto-asignado a esta conversación"
         assigned: "Asignado a %{assignee_name} por %{user_name}"
@@ -138,7 +138,7 @@ es:
           reply_with_name: "%{assignee_name} de %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} de %{inbox_name}"
+          reply_with_name: "%{assignee_name} de %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Nuevos mensajes en esta conversación"
       transcript_subject: "Transcripción de la conversación"

config/locales/fa.yml

@@ -81,8 +81,7 @@ fa:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: تاریخ و زمان
-      conversations_count: تعداد گفتگوها
+      timezone: منطقه زمانی
     default_group_by: روز
     csat:
       headers:
@@ -113,6 +112,7 @@ fa:
         pending: "مکالمه توسط %{user_name} به عنوان معلق علامت گذاری شد"
         snoozed: "مکالمه توسط %{user_name} به تعویق افتاد"
         auto_resolved: "به دلیل %{duration} روز عدم فعالیت ، مکالمه توسط سیستم بسته شد"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} این مکالمه را به خود اختصاص داد"
         assigned: "%{user_name} گفتگو را به %{assignee_name} اختصاص داد"
@@ -138,7 +138,7 @@ fa:
           reply_with_name: "%{assignee_name} از %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} از %{inbox_name}"
+          reply_with_name: "%{assignee_name} از %{inbox_name} «%{from_email}»"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "پیام‌های جدید در این مکالمه"
       transcript_subject: "متن مکالمه"

config/locales/fi.yml

@@ -81,8 +81,7 @@ fi:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ fi:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Keskustelu merkittiin ratkaistuksi automaattisesti, sillä on kulunut %{duration} päivää viimeisestä viestistä"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} ilmottautui keskusteluun"
         assigned: "Delegoitu edustajalle %{assignee_name} edustajan %{user_name} toimesta"
@@ -138,7 +138,7 @@ fi:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Uusia viestejä"
       transcript_subject: "Keskustelukopio"

config/locales/fr.yml

@@ -81,8 +81,7 @@ fr:
       avg_first_response_time: Temps de réponse moyen (Minutes)
       avg_resolution_time: Temps moyen de résolution (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: Nbre de conversations
+      timezone: Timezone
     default_group_by: jour
     csat:
       headers:
@@ -113,6 +112,7 @@ fr:
         pending: "La conversation a été marquée comme en attente par %{user_name}"
         snoozed: "La conversation a été reportée par %{user_name}"
         auto_resolved: "La conversation a été marquée comme résolue par le système en raison de %{duration} jours d'inactivité"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} s'est auto-assigné cette conversation"
         assigned: "Assigné à %{assignee_name} par %{user_name}"
@@ -138,7 +138,7 @@ fr:
           reply_with_name: "%{assignee_name} de %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} de %{inbox_name}"
+          reply_with_name: "%{assignee_name} de %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Nouveaux messages dans cette conversation"
       transcript_subject: "Transcription de conversation"

config/locales/he.yml

@@ -46,7 +46,7 @@ he:
       locale:
         unique: should be unique in the category and portal
     dyte:
-      invalid_message_type: "Invalid message type. Action not permitted"
+      invalid_message_type: "סוג הודעה לא חוקי. פעולה אסורה"
     inboxes:
       imap:
         socket_error: Please check the network connection, IMAP address and try again.
@@ -71,18 +71,17 @@ he:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     label_csv:
-      label_title: Label
+      label_title: תווית
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     team_csv:
-      team_name: Team name
+      team_name: שם קבוצה
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -107,20 +106,21 @@ he:
       deleted: This message was deleted
     activity:
       status:
-        resolved: "Conversation was marked resolved by %{user_name}"
-        contact_resolved: "Conversation was resolved by %{contact_name}"
-        open: "Conversation was reopened by %{user_name}"
-        pending: "Conversation was marked as pending by %{user_name}"
-        snoozed: "Conversation was snoozed by %{user_name}"
-        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        resolved: "השיחה סומנה כפתורה על ידי %{user_name}"
+        contact_resolved: "השיחה נפתרה על ידי %{contact_name}"
+        open: "השיחה נפתחה מחדש על ידי %{user_name}"
+        pending: "השיחה סומנה כממתינה על ידי %{user_name}"
+        snoozed: "השיחה הושהה על ידי %{user_name}"
+        auto_resolved: "השיחה סומנה כפתורה על ידי המערכת עקב חוסר פעילות של %{duration} ימים"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
-        assigned: "Assigned to %{assignee_name} by %{user_name}"
-        removed: "Conversation unassigned by %{user_name}"
+        assigned: "הוקצה ל-%{assignee_name} על ידי %{user_name}"
+        removed: "ביטול הקצאה של שיחה על ידי %{user_name}"
       team:
-        assigned: "Assigned to %{team_name} by %{user_name}"
-        assigned_with_assignee: "Assigned to %{assignee_name} via %{team_name} by %{user_name}"
-        removed: "Unassigned from %{team_name} by %{user_name}"
+        assigned: "הוקצה ל-%{team_name} על ידי %{user_name}"
+        assigned_with_assignee: "הוקצה ל-%{assignee_name} דרך %{team_name} על ידי %{user_name}"
+        removed: "לא הוקצה מ-%{team_name} על ידי %{user_name}"
       labels:
         added: "%{user_name} added %{labels}"
         removed: "%{user_name} removed %{labels}"
@@ -128,9 +128,9 @@ he:
       unmuted: "%{user_name} has unmuted the conversation"
     templates:
       greeting_message_body: "%{account_name} typically replies in a few hours."
-      ways_to_reach_you_message_body: "Give the team a way to reach you."
-      email_input_box_message_body: "Get notified by email"
-      csat_input_message_body: "Please rate the conversation"
+      ways_to_reach_you_message_body: "\"תן לצוות דרך להגיע אליך\"."
+      email_input_box_message_body: "קבל הודעה במייל"
+      csat_input_message_body: "אנא דרג את השיחה"
     reply:
       email:
         header:
@@ -138,35 +138,35 @@ he:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
-      email_subject: "New messages on this conversation"
-      transcript_subject: "Conversation Transcript"
+      email_subject: "הודעות חדשות בשיחה זו"
+      transcript_subject: "תמלול שיחה"
     survey:
-      response: "Please rate this conversation, %{link}"
+      response: "אנא דרג שיחה זו, %{link}"
   contacts:
     online:
       delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     dyte:
-      name: "Dyte"
-      description: "Dyte is tool that helps you to add live audio & video to your application with just a few lines of code. This integration allows you to give an option to your agents to have a video or voice call with your customers from without leaving Chatwoot."
+      name: "דיטה"
+      description: "Dyte הוא כלי שעוזר לך להוסיף אודיו ווידאו חי ליישום שלך עם מספר שורות קוד בלבד. אינטגרציה זו מאפשרת לך לתת אפשרות לסוכנים שלך לנהל שיחת וידאו או קול עם הלקוחות שלך מבלי לעזוב את Chatwoot."
       meeting_name: "%{agent_name} has started a meeting"
     slack:
-      name: "Slack"
-      description: "Slack is a chat tool that brings all your communication together in one place. By integrating Slack, you can get notified of all the new conversations in your account right inside your Slack."
+      name: "רָפוּי"
+      description: "Slack הוא כלי צ'אט שמפגיש את כל התקשורת שלך במקום אחד. על ידי שילוב Slack, אתה יכול לקבל הודעה על כל השיחות החדשות בחשבון שלך ישירות בתוך ה-Slack שלך."
     webhooks:
       name: "Webhooks"
-      description: "Webhook events provide you the realtime information about what's happening in your account. You can make use of the webhooks to communicate the events to your favourite apps like Slack or Github. Click on Configure to set up your webhooks."
+      description: "אירועי Webhook מספקים לך מידע בזמן אמת על מה שקורה בחשבונך. אתה יכול להשתמש ב-webhooks כדי להעביר את האירועים לאפליקציות המועדפות עליך כמו Slack או Github. לחץ על הגדר כדי להגדיר את ה-webhooks שלך."
     dialogflow:
-      name: "Dialogflow"
-      description: "Build chatbots using Dialogflow and connect them to your inbox quickly. Let the bots handle the queries before handing them off to a customer service agent."
+      name: "זרימת דיאלוג"
+      description: "בנה צ'אטבוטים באמצעות Dialogflow וחבר אותם לתיבת הדואר הנכנס שלך במהירות. תן לבוטים לטפל בשאילתות לפני שיעבירו אותן לסוכן שירות לקוחות."
     fullcontact:
-      name: "Fullcontact"
-      description: "FullContact integration helps to enrich visitor profiles. Identify the users as soon as they share their email address and offer them tailored customer service. Connect your FullContact to your account by sharing the FullContact API Key."
+      name: "מגע מלא"
+      description: "אינטגרציה של FullContact עוזרת להעשיר את פרופילי המבקרים. זהה את המשתמשים ברגע שהם משתפים את כתובת הדוא\"ל שלהם והציע להם שירות לקוחות מותאם. חבר את FullContact לחשבון שלך על ידי שיתוף מפתח ה-API של FullContact."
     google_translate:
-      name: "Google Translate"
-      description: "Make it easier for agents to translate messages by adding a Google Translate Integration. Google translate helps to identify the language automatically and convert it to the language chosen by the agent/account admin."
+      name: "גוגל תרגום"
+      description: "הקל על סוכנים לתרגם הודעות על ידי הוספת שילוב של Google Translate. Google translate עוזר לזהות את השפה באופן אוטומטי ולהמיר אותה לשפה שנבחרה על ידי הסוכן/מנהל החשבון."
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -180,7 +180,7 @@ he:
       last_updated_on: Last updated on %{last_updated_on}
       view_all_articles: View all articles
       article: article
-      articles: articles
+      articles: מאמרים
       no_articles: There are no articles here
     footer:
       made_with: Made with

config/locales/hi.yml

@@ -81,8 +81,7 @@ hi:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ hi:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ hi:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/hr.yml

@@ -81,8 +81,7 @@ hr:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ hr:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: Sustav je ponovno otvorio razgovor zbog pristigle nove poruke.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ hr:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} iz %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/hu.yml

@@ -81,8 +81,7 @@ hu:
       avg_first_response_time: Átlagos első reakcióidő (perc)
       avg_resolution_time: Átlagos megoldási idő (perc)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ hu:
         pending: "A beszélgetést %{user_name} folyamatban lévőnek jelölte"
         snoozed: "A beszélgetést %{user_name} elnémította"
         auto_resolved: "A beszélgetést lezárta a rendszer mivel %{duration} napja inaktív volt"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} magára osztotta ezt a beszélgetést"
         assigned: "%{user_name} ráosztotta a beszélgetést: %{assignee_name}"
@@ -138,7 +138,7 @@ hu:
           reply_with_name: "%{assignee_name} innen %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} innen %{inbox_name}"
+          reply_with_name: "%{assignee_name} innen %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Új üzenet a beszélgetésben"
       transcript_subject: "Beszélgetés kivonat"

config/locales/hy.yml

@@ -81,8 +81,7 @@ hy:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ hy:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ hy:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/id.yml

@@ -81,8 +81,7 @@ id:
       avg_first_response_time: Rata-rata waktu respons pertama (Menit)
       avg_resolution_time: Rata-rata waktu resolusi (Menit)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ id:
         pending: "Percakapan telah ditandai sebagai tertunda oleh %{user_name}"
         snoozed: "Percakapan telah ditunda oleh %{user_name}"
         auto_resolved: "Percakapan ditandai terselesaikan oleh sistem karena tidak ada aktifitas dalam %{duration} hari"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} menetapkan sendiri percakapan ini"
         assigned: "Ditugaskan ke %{assignee_name} oleh %{user_name}"
@@ -138,7 +138,7 @@ id:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Pesan baru pada percakapan ini"
       transcript_subject: "Transkrip Percakapan"

config/locales/is.yml

@@ -81,8 +81,7 @@ is:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ is:
         pending: "Samtal var merkt sem í bið af %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Samtal var merkt sem leyst af kerfinu vegna óvirkni í %{duration} daga"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} úthlutaði þessu samtali á sig"
         assigned: "Úthlutað á %{assignee_name} af %{user_name}"
@@ -138,7 +138,7 @@ is:
           reply_with_name: "%{assignee_name} frá %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} frá %{inbox_name}"
+          reply_with_name: "%{assignee_name} frá %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/it.yml

@@ -81,8 +81,7 @@ it:
       avg_first_response_time: Tempo medio di prima risposta (minuti)
       avg_resolution_time: Tempo medio di risoluzione (minuti)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: Numero di conversazioni
+      timezone: Timezone
     default_group_by: giorno
     csat:
       headers:
@@ -113,6 +112,7 @@ it:
         pending: "La conversazione è stata contrassegnata come in attesa da %{user_name}"
         snoozed: "La conversazione è stata posticipata da %{user_name}"
         auto_resolved: "La conversazione è stata contrassegnata come risolta dal sistema a causa di %{duration} giorni d'inattività"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} si è assegnato a questa conversazione"
         assigned: "Assegnato a %{assignee_name} da %{user_name}"
@@ -138,7 +138,7 @@ it:
           reply_with_name: "%{assignee_name} da %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} da %{inbox_name}"
+          reply_with_name: "%{assignee_name} da %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Nuovi messaggi in questa conversazione"
       transcript_subject: "Trascrizione della conversazione"

config/locales/ja.yml

@@ -81,8 +81,7 @@ ja:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ ja:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} がこの会話を自身で割り当てました"
         assigned: "%{assignee_name} によって %{user_name} に割り当てられました"
@@ -138,7 +138,7 @@ ja:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "この会話に新着メッセージがあります"
       transcript_subject: "会話の記録"

config/locales/ka.yml

@@ -81,8 +81,7 @@ ka:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ ka:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ ka:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/ko.yml

@@ -81,8 +81,7 @@ ko:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ ko:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ ko:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/lt.yml

@@ -81,8 +81,7 @@ lt:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ lt:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ lt:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/lv.yml

@@ -81,8 +81,7 @@ lv:
       avg_first_response_time: Vidējais pirmās atbildes laiks (Minūtes)
       avg_resolution_time: Vidējais atrisinājuma laiks (Minūtes)
     conversation_traffic_csv:
-      date: Datums un laiks
-      conversations_count: Sarunu skaits
+      timezone: Timezone
     default_group_by: diena
     csat:
       headers:
@@ -113,6 +112,7 @@ lv:
         pending: "%{user_name} sarunu atzīmēja kā neapstiprinātu"
         snoozed: "%{user_name} atlika sarunu"
         auto_resolved: "Sistēma sarunu atzīmēja kā atrisinātu %{duration} dienu neaktivitātes dēļ"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} sev piešķīra šo sarunu"
         assigned: "%{user_name} piešķīra sarunu %{assignee_name}"
@@ -138,7 +138,7 @@ lv:
           reply_with_name: "%{assignee_name} no %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} no %{inbox_name}"
+          reply_with_name: "%{assignee_name} no %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Jauni ziņojumi šajā sarunā"
       transcript_subject: "Sarunas Transkripts"

config/locales/ml.yml

@@ -81,8 +81,7 @@ ml:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: ദിവസം
     csat:
       headers:
@@ -113,6 +112,7 @@ ml:
         pending: "%{user_name} സംഭാഷണം തീർച്ചപ്പെടുത്താത്തതായി അടയാളപ്പെടുത്തി"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "%{assignee_name} %{user_name}-നെ നിയുക്തനാക്കി "
@@ -138,7 +138,7 @@ ml:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "ഈ സംഭാഷണത്തിലെ പുതിയ സന്ദേശങ്ങൾ"
       transcript_subject: "സംഭാഷണ ട്രാൻസ്ക്രിപ്റ്റ്"

config/locales/ms.yml

@@ -81,8 +81,7 @@ ms:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ ms:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ ms:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/ne.yml

@@ -81,8 +81,7 @@ ne:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ ne:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ ne:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/nl.yml

@@ -81,8 +81,7 @@ nl:
       avg_first_response_time: Gem. eerste reactie (minuten)
       avg_resolution_time: Gemiddelde tijd tot oplossing (minuten)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: Aantal conversaties
+      timezone: Timezone
     default_group_by: dag
     csat:
       headers:
@@ -113,6 +112,7 @@ nl:
         pending: "Gesprek werd gemarkeerd als in afwachting door %{user_name}"
         snoozed: "Gesprek werd gesluimerd door %{user_name}"
         auto_resolved: "Gesprek werd door systeem gemarkeerd als opgelost na %{duration} dagen inactiviteit"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} heeft dit gesprek aan zichzelf toegewezen"
         assigned: "Toegewezen aan %{assignee_name} door %{user_name}"
@@ -138,7 +138,7 @@ nl:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/no.yml

@@ -81,8 +81,7 @@
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Samtale ble automatisk merket løst på grunn av %{duration} dager med inaktivitet"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} tilordnet seg denne samtalen"
         assigned: "Tildelt til %{assignee_name} av %{user_name}"
@@ -138,7 +138,7 @@
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Nye meldinger i denne samtalen"
       transcript_subject: "Kopi av samtale"

config/locales/pl.yml

@@ -81,8 +81,7 @@ pl:
       avg_first_response_time: Średni czas pierwszej odpowiedzi (minuty)
       avg_resolution_time: Średni czas do rozwiązania problemu (minuty)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: Ilość rozmów
+      timezone: Timezone
     default_group_by: dnia
     csat:
       headers:
@@ -113,6 +112,7 @@ pl:
         pending: "Rozmowa została oznaczona jako oczekująca przez %{user_name}"
         snoozed: "Rozmowa została uśpiona przez %{user_name}"
         auto_resolved: "Rozmowa została oznaczona przez system jako rozwiązana z powodu %{duration} dni bezczynności"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} przypisał się do tej rozmowy"
         assigned: "Przypisane do %{assignee_name} przez %{user_name}"
@@ -138,7 +138,7 @@ pl:
           reply_with_name: "%{assignee_name} z %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} z %{inbox_name}"
+          reply_with_name: "%{assignee_name} z %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Nowe wiadomości w tej dyskusji"
       transcript_subject: "Transkrypcja rozmowy"

config/locales/pt.yml

@@ -81,8 +81,7 @@ pt:
       avg_first_response_time: Média do tempo de resposta (minutos)
       avg_resolution_time: Média do tempo de resolução (minutos)
     conversation_traffic_csv:
-      date: Data e hora
-      conversations_count: Num. de conversas
+      timezone: Timezone
     default_group_by: dia
     csat:
       headers:
@@ -113,6 +112,7 @@ pt:
         pending: "Conversa marcada como pendente por %{user_name}"
         snoozed: "Conversa adiada por %{user_name}"
         auto_resolved: "Conversa auto-resolvida pelo sistema por causa dos %{duration} dias sem inatividade"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} auto-atribuída esta conversa"
         assigned: "Atribuído a %{assignee_name} por %{user_name}"
@@ -138,7 +138,7 @@ pt:
           reply_with_name: "%{assignee_name} de %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} de %{inbox_name}"
+          reply_with_name: "%{assignee_name} de %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Novas mensagens nesta conversa"
       transcript_subject: "Transcrição da conversa"

config/locales/pt_BR.yml

@@ -81,8 +81,7 @@ pt_BR:
       avg_first_response_time: Tempo médio de primeira resposta (minutos)
       avg_resolution_time: Tempo médio de resolução (minutos)
     conversation_traffic_csv:
-      date: Data e hora
-      conversations_count: Nº de Conversas
+      timezone: Timezone
     default_group_by: dia
     csat:
       headers:
@@ -113,6 +112,7 @@ pt_BR:
         pending: "Conversa foi marcada como pendente por %{user_name}"
         snoozed: "Conversa não atribuída por %{user_name}"
         auto_resolved: "Conversa foi marcada como resolvida pelo sistema por ter %{duration} dias de inatividade"
+        system_auto_open: O sistema reabriu a conversa devido a uma nova mensagem recebida.
       assignee:
         self_assigned: "%{user_name} atribuiu a si mesmo essa conversa"
         assigned: "Atribuído a %{assignee_name} por %{user_name}"
@@ -138,7 +138,7 @@ pt_BR:
           reply_with_name: "%{assignee_name} de %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} de %{inbox_name}"
+          reply_with_name: "%{assignee_name} de %{inbox_name} <reply+%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Novas mensagens nesta conversa"
       transcript_subject: "Transcrição da conversa"

config/locales/ro.yml

@@ -81,8 +81,7 @@ ro:
       avg_first_response_time: Avg primul timp de răspuns (minute)
       avg_resolution_time: Timp de rezoluție AVG (proces-verbal)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: Conversații
+      timezone: Timezone
     default_group_by: zi
     csat:
       headers:
@@ -113,6 +112,7 @@ ro:
         pending: "Conversația a fost marcată ca fiind în așteptare de către %{user_name}"
         snoozed: "Conversația a fost snoozed de %{user_name}"
         auto_resolved: "Conversația a fost marcată de sistem din cauza %{duration} zile de inactivitate"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} auto-atribuit această conversație"
         assigned: "Atribuit lui %{assignee_name} de %{user_name}"
@@ -138,7 +138,7 @@ ro:
           reply_with_name: "%{assignee_name} din %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} din %{inbox_name}"
+          reply_with_name: "%{assignee_name} din %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Mesaje noi în această conversație"
       transcript_subject: "Trimite Transcriere"

config/locales/ru.yml

@@ -58,7 +58,7 @@ ru:
         name: Не должен начинаться или заканчиваться символами, и у него Не должно быть < > / \ @ символов.
   reports:
     period: Отчётный период с %{since} по %{until}
-    utc_warning: The report generated is in UTC timezone
+    utc_warning: Отчёт создан в часовом поясе UTC
     agent_csv:
       agent_name: Имя оператора
       conversations_count: Количество бесед
@@ -81,8 +81,7 @@ ru:
       avg_first_response_time: Среднее время первого ответа (в минутах)
       avg_resolution_time: Среднее время решения (в минутах)
     conversation_traffic_csv:
-      date: Дата и время
-      conversations_count: No. of conversations
+      timezone: Часовой пояс
     default_group_by: день
     csat:
       headers:
@@ -113,6 +112,7 @@ ru:
         pending: "Разговор был помечен как ожидающий %{user_name}"
         snoozed: "Разговор был помечен как отложенный %{user_name}"
         auto_resolved: "Разговор был помечен системой решённым из-за неактивности в течение %{duration} дней"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} назначил(а) разговор себе"
         assigned: "%{user_name} назначил %{assignee_name} ответственным"
@@ -138,7 +138,7 @@ ru:
           reply_with_name: "%{assignee_name} от %{inbox_name} <%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} от %{inbox_name}"
+          reply_with_name: "%{assignee_name} из %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Новые сообщения в этом диалоге"
       transcript_subject: "Субтитры общения"

config/locales/sh.yml

@@ -81,8 +81,7 @@ sh:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ sh:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ sh:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/sk.yml

@@ -81,8 +81,7 @@ sk:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ sk:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Pridelené %{assignee_name} od %{user_name}"
@@ -138,7 +138,7 @@ sk:
           reply_with_name: "%{assignee_name} z %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} z %{inbox_name}"
+          reply_with_name: "%{assignee_name} z %{inbox_name} <reply+%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Nové správy v tejto konverzácii"
       transcript_subject: "Prepis konverzácie"

config/locales/sr.yml

@@ -81,8 +81,7 @@ sr-Latn:
       avg_first_response_time: Prosečno vreme prvog odgovora (minuti)
       avg_resolution_time: Prosečno vreme rešavanja (minuti)
     conversation_traffic_csv:
-      date: Datum i vreme
-      conversations_count: Broj razgovora
+      timezone: Timezone
     default_group_by: dan
     csat:
       headers:
@@ -113,6 +112,7 @@ sr-Latn:
         pending: "Razgovor je označen kao na čekanju od strane %{user_name}"
         snoozed: "Razgovor je odložen od strane %{user_name}"
         auto_resolved: "Razgovor je označen kao rešen od strane sistema zbog %{duration} dana neaktivnosti"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} je samododelio sebe ovom razgovoru"
         assigned: "Dodeljeno %{assignee_name} od strane %{user_name}"
@@ -138,7 +138,7 @@ sr-Latn:
           reply_with_name: "%{assignee_name} iz %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} iz %{inbox_name}"
+          reply_with_name: "%{assignee_name} iz %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Nove poruke u ovom razgovoru"
       transcript_subject: "Transkript razgovora"

config/locales/sv.yml

@@ -81,8 +81,7 @@ sv:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ sv:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Konversationen har markerats som löst av systemet på grund av %{duration} dagars inaktivitet"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} har tilldelat sig denna konversation"
         assigned: "Tilldelad till %{assignee_name} av %{user_name}"
@@ -138,7 +138,7 @@ sv:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Nya meddelanden i denna konversation"
       transcript_subject: "Konversationstranskribering"

config/locales/ta.yml

@@ -81,8 +81,7 @@ ta:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ ta:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "%{user_name} இதை %{assignee_name}க்கு ஒதுக்கியுள்ளார்"
@@ -138,7 +138,7 @@ ta:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "இந்த உரையாடலில் புதிய செய்திகள்"
       transcript_subject: "Conversation Transcript"

config/locales/th.yml

@@ -81,8 +81,7 @@ th:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ th:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ th:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/tr.yml

@@ -81,8 +81,7 @@ tr:
       avg_first_response_time: Ortalama cevap süresi(dakika)
       avg_resolution_time: Ortalama çözüm üretme süresi(dakika)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: gün
     csat:
       headers:
@@ -113,6 +112,7 @@ tr:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: " %{duration} günlük hareketsizlik nedeniyle görüşme, sistem tarafından çözümlendi olarak işaretlendi"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} bu görüşmeyi kendisi atadı"
         assigned: "%{user_name} tarafından %{assignee_name} adına atandı"
@@ -138,7 +138,7 @@ tr:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Bu görüşmedeki yeni mesajlar"
       transcript_subject: "Konuşma Metni"

config/locales/uk.yml

@@ -81,8 +81,7 @@ uk:
       avg_first_response_time: Середній час першої відповіді (Хвилин)
       avg_resolution_time: Середній час вирішення (Хвилин)
     conversation_traffic_csv:
-      date: Дата та час
-      conversations_count: '№ розмов'
+      timezone: Timezone
     default_group_by: день
     csat:
       headers:
@@ -113,6 +112,7 @@ uk:
         pending: "Бесіда була позначена як очікується %{user_name}"
         snoozed: "Розмова була відкладена %{user_name}"
         auto_resolved: "Діалог був закритий системою через %{duration} днів неактивності"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} самостійно призначив цей діалог"
         assigned: "Призначено до %{assignee_name} користувачем %{user_name}"
@@ -138,7 +138,7 @@ uk:
           reply_with_name: "%{assignee_name} від %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} від %{inbox_name}"
+          reply_with_name: "%{assignee_name} з %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Нові повідомлення в цьому діалозі"
       transcript_subject: "Транскрипція діалогу"

config/locales/ur.yml

@@ -81,8 +81,7 @@ ur:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ ur:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ ur:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/ur_IN.yml

@@ -81,8 +81,7 @@ ur:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ ur:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"
@@ -138,7 +138,7 @@ ur:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"

config/locales/vi.yml

@@ -81,8 +81,7 @@ vi:
       avg_first_response_time: Thời gian trung bình của phản hồi đầu tiên (phút)
       avg_resolution_time: Thời gian giải quyết trung bình (phút)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: Số hội thoại
+      timezone: Timezone
     default_group_by: ngày
     csat:
       headers:
@@ -113,6 +112,7 @@ vi:
         pending: "Hội thoại được đánh dấu là chưa giải quyết bởi %{user_name}"
         snoozed: "Hội thoại đã được tạm dừng lại bởi %{user_name}"
         auto_resolved: "Hội thoại được đánh dấu là đã giải quyết bởi hệ thống vì %{duration} ngày không hoạt động"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} phân công chính mình vào hội thoại này"
         assigned: "Chỉ định %{assignee_name} bởi %{user_name}"
@@ -138,7 +138,7 @@ vi:
           reply_with_name: "%{assignee_name} từ %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} từ %{inbox_name}"
+          reply_with_name: "%{assignee_name} từ %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "Tin nhắn mới về cuộc trò chuyện này"
       transcript_subject: "Bản ghi cuộc hội thoại"

config/locales/zh_CN.yml

@@ -81,8 +81,7 @@ zh_CN:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ zh_CN:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "由 %{assignee_name} 分配给 %{user_name}"
@@ -138,7 +138,7 @@ zh_CN:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "此对话中的新消息"
       transcript_subject: "Conversation Transcript"

config/locales/zh_TW.yml

@@ -81,8 +81,7 @@ zh_TW:
       avg_first_response_time: 平均第一次回覆時間（分鐘）
       avg_resolution_time: 平均解決時間（分鐘）
     conversation_traffic_csv:
-      date: Date and time
-      conversations_count: No. of conversations
+      timezone: Timezone
     default_group_by: day
     csat:
       headers:
@@ -113,6 +112,7 @@ zh_TW:
         pending: "Conversation was marked as pending by %{user_name}"
         snoozed: "Conversation was snoozed by %{user_name}"
         auto_resolved: "由於對話已經 %{duration} 天沒有新活動，已經被系統標記為完成"
+        system_auto_open: System reopened the conversation due to a new incoming message.
       assignee:
         self_assigned: "%{user_name} 將對話指派給自己"
         assigned: "被%{user_name}分配給%{assignee_name}。"
@@ -138,7 +138,7 @@ zh_TW:
           reply_with_name: "%{assignee_name} from %{inbox_name} <reply+%{reply_email}>"
       channel_email:
         header:
-          reply_with_name: "%{assignee_name} from %{inbox_name}"
+          reply_with_name: "%{assignee_name} from %{inbox_name} <%{from_email}>"
           reply_with_inbox_name: "%{inbox_name} <%{from_email}>"
       email_subject: "在對話中的新訊息"
       transcript_subject: "對話紀錄"