chore: Support Whatsapp Interactive messages (360Dialog) (#3751)

Render button and list reply clicks as text messages in agent dashboard

fixes: #3684

app/services/whatsapp/incoming_message_service.rb

@@ -13,7 +13,7 @@ class Whatsapp::IncomingMessageService
     return if params[:messages].blank?
 
     @message = @conversation.messages.build(
-      content: params[:messages].first.dig(:text, :body),
+      content: message_content(params[:messages].first),
       account_id: @inbox.account_id,
       inbox_id: @inbox.id,
       message_type: :incoming,
@@ -26,6 +26,13 @@ class Whatsapp::IncomingMessageService
 
   private
 
+  def message_content(message)
+    # TODO: map interactive messages back to button messages in chatwoot
+    message.dig(:text, :body) ||
+      message.dig(:interactive, :button_reply, :title) ||
+      message.dig(:interactive, :list_reply, :title)
+  end
+
   def account
     @account ||= inbox.account
   end
@@ -70,7 +77,7 @@ class Whatsapp::IncomingMessageService
 
   def attach_files
     message_type = params[:messages].first[:type]
-    return if message_type == 'text'
+    return if %w[text interactive].include?(message_type)
 
     attachment_payload = params[:messages].first[message_type.to_sym]
     attachment_file = Down.download(inbox.channel.media_url(attachment_payload[:id]), headers: inbox.channel.api_headers)