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feat(ee): Add transcription support for audio messages (#11670)

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<img width="419" alt="Screenshot 2025-06-03 at 4 25 37 PM"
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Fixes https://github.com/chatwoot/chatwoot/issues/10182

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
This commit is contained in:
Pranav
2025-06-05 18:29:37 -05:00
committed by GitHub
parent 273c277d47
commit 8bc00f707b
14 changed files with 389 additions and 51 deletions
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26
app/javascript/dashboard/i18n/locale/en/generalSettings.json
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@@ -92,6 +92,32 @@
"PLACEHOLDER": "Your company's support email",
"ERROR": ""
},
"AUTO_RESOLVE_IGNORE_WAITING": {
"LABEL": "Exclude unattended conversations",
"HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
},
"AUDIO_TRANSCRIPTION": {
"TITLE": "Transcribe Audio Messages",
"NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
"API": {
"SUCCESS": "Audio transcription setting updated successfully",
"ERROR": "Failed to update audio transcription setting"
}
},
"AUTO_RESOLVE_DURATION": {
"LABEL": "Inactivity duration for resolution",
"HELP": "Duration after a conversation should auto resolve if there is no activity",
"PLACEHOLDER": "30",
"ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
"API": {
"SUCCESS": "Auto resolve settings updated successfully",
"ERROR": "Failed to update auto resolve settings"
},
"UPDATE_BUTTON": "Update",
"MESSAGE_LABEL": "Custom resolution message",
"MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
"MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
},
"FEATURES": {
"INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
"CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."