diff --git a/app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue b/app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue
index 5c288ed68..74cd9de4d 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue
@@ -37,17 +37,6 @@
           size="small"
         />
       </file-upload>
-      <woot-button
-        v-if="enableRichEditor && !isOnPrivateNote"
-        v-tooltip.top-end="$t('CONVERSATION.REPLYBOX.TIP_FORMAT_ICON')"
-        icon="quote"
-        emoji="🖊️"
-        color-scheme="secondary"
-        variant="smooth"
-        size="small"
-        :title="$t('CONVERSATION.REPLYBOX.TIP_FORMAT_ICON')"
-        @click="toggleFormatMode"
-      />
       <woot-button
         v-if="showAudioRecorderButton"
         :icon="!isRecordingAudio ? 'microphone' : 'microphone-off'"
@@ -128,10 +117,7 @@
 <script>
 import FileUpload from 'vue-upload-component';
 import * as ActiveStorage from 'activestorage';
-import {
-  hasPressedAltAndWKey,
-  hasPressedAltAndAKey,
-} from 'shared/helpers/KeyboardHelpers';
+import { hasPressedAltAndAKey } from 'shared/helpers/KeyboardHelpers';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import inboxMixin from 'shared/mixins/inboxMixin';
@@ -207,10 +193,6 @@ export default {
       type: Boolean,
       default: false,
     },
-    setFormatMode: {
-      type: Function,
-      default: () => {},
-    },
     isFormatMode: {
       type: Boolean,
       default: false,
@@ -219,10 +201,6 @@ export default {
       type: Boolean,
       default: false,
     },
-    enableRichEditor: {
-      type: Boolean,
-      default: false,
-    },
     enterToSendEnabled: {
       type: Boolean,
       default: true,
@@ -296,16 +274,10 @@ export default {
   },
   methods: {
     handleKeyEvents(e) {
-      if (hasPressedAltAndWKey(e)) {
-        this.toggleFormatMode();
-      }
       if (hasPressedAltAndAKey(e)) {
         this.$refs.upload.$children[1].$el.click();
       }
     },
-    toggleFormatMode() {
-      this.setFormatMode(!this.isFormatMode);
-    },
     toggleEnterToSend() {
       this.$emit('toggleEnterToSend', !this.enterToSendEnabled);
     },
diff --git a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
index 286ac0a88..d24b31d30 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
@@ -107,10 +107,8 @@
       :recording-audio-duration-text="recordingAudioDurationText"
       :recording-audio-state="recordingAudioState"
       :is-recording-audio="isRecordingAudio"
-      :set-format-mode="setFormatMode"
       :is-on-private-note="isOnPrivateNote"
       :is-format-mode="showRichContentEditor"
-      :enable-rich-editor="isRichEditorEnabled"
       :enter-to-send-enabled="enterToSendEnabled"
       :enable-multiple-file-upload="enableMultipleFileUpload"
       :has-whatsapp-templates="hasWhatsappTemplates"
@@ -229,17 +227,10 @@ export default {
       accountId: 'getCurrentAccountId',
     }),
     showRichContentEditor() {
-      if (this.isOnPrivateNote) {
+      if (this.isOnPrivateNote || this.isRichEditorEnabled) {
         return true;
       }
 
-      if (this.isRichEditorEnabled) {
-        const {
-          display_rich_content_editor: displayRichContentEditor,
-        } = this.uiSettings;
-
-        return displayRichContentEditor;
-      }
       return false;
     },
     assignedAgent: {
@@ -375,7 +366,7 @@ export default {
       );
     },
     isRichEditorEnabled() {
-      return this.isAWebWidgetInbox || this.isAnEmailChannel;
+      return this.isAWebWidgetInbox || this.isAnEmailChannel || this.isAPIInbox;
     },
     showAudioRecorder() {
       return !this.isOnPrivateNote && this.showFileUpload;
@@ -799,9 +790,6 @@ export default {
 
       return messagePayload;
     },
-    setFormatMode(value) {
-      this.updateUISettings({ display_rich_content_editor: value });
-    },
     setCcEmails(value) {
       this.bccEmails = value.bccEmails;
       this.ccEmails = value.ccEmails;
diff --git a/app/javascript/dashboard/components/widgets/modal/constants.js b/app/javascript/dashboard/components/widgets/modal/constants.js
index faec60dc1..5741d954e 100644
--- a/app/javascript/dashboard/components/widgets/modal/constants.js
+++ b/app/javascript/dashboard/components/widgets/modal/constants.js
@@ -65,12 +65,6 @@ export const SHORTCUT_KEYS = [
     firstkey: 'Alt / ⌥',
     secondKey: 'P',
   },
-  {
-    id: 12,
-    label: 'TOGGLE_RICH_CONTENT_EDITOR',
-    firstkey: 'Alt / ⌥',
-    secondKey: 'W',
-  },
   {
     id: 13,
     label: 'SWITCH_TO_REPLY',
diff --git a/app/javascript/dashboard/i18n/locale/en/settings.json b/app/javascript/dashboard/i18n/locale/en/settings.json
index 038af64a5..88c967a55 100644
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -253,7 +253,6 @@
       "GO_TO_SETTINGS": "Go to Settings",
       "SWITCH_CONVERSATION_STATUS": "Switch to the next conversation status",
       "SWITCH_TO_PRIVATE_NOTE": "Switch to Private Note",
-      "TOGGLE_RICH_CONTENT_EDITOR": "Toggle Rich Content editor",
       "SWITCH_TO_REPLY": "Switch to Reply",
       "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
     },
diff --git a/app/javascript/dashboard/mixins/specs/uiSettings.spec.js b/app/javascript/dashboard/mixins/specs/uiSettings.spec.js
index 6b1118ab8..aad1fe3d8 100644
--- a/app/javascript/dashboard/mixins/specs/uiSettings.spec.js
+++ b/app/javascript/dashboard/mixins/specs/uiSettings.spec.js
@@ -16,7 +16,6 @@ describe('uiSettingsMixin', () => {
     actions = { updateUISettings: jest.fn(), toggleSidebarUIState: jest.fn() };
     getters = {
       getUISettings: () => ({
-        display_rich_content_editor: false,
         enter_to_send_enabled: false,
         is_ct_labels_open: true,
         conversation_sidebar_items_order: DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
@@ -34,7 +33,6 @@ describe('uiSettingsMixin', () => {
     };
     const wrapper = shallowMount(Component, { store, localVue });
     expect(wrapper.vm.uiSettings).toEqual({
-      display_rich_content_editor: false,
       enter_to_send_enabled: false,
       is_ct_labels_open: true,
       conversation_sidebar_items_order: DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
@@ -55,7 +53,6 @@ describe('uiSettingsMixin', () => {
         expect.anything(),
         {
           uiSettings: {
-            display_rich_content_editor: false,
             enter_to_send_enabled: true,
             is_ct_labels_open: true,
             conversation_sidebar_items_order: DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
@@ -80,7 +77,6 @@ describe('uiSettingsMixin', () => {
         expect.anything(),
         {
           uiSettings: {
-            display_rich_content_editor: false,
             enter_to_send_enabled: false,
             is_ct_labels_open: false,
             conversation_sidebar_items_order: DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
diff --git a/app/javascript/shared/helpers/KeyboardHelpers.js b/app/javascript/shared/helpers/KeyboardHelpers.js
index 079b5ab62..a1a746e0d 100644
--- a/app/javascript/shared/helpers/KeyboardHelpers.js
+++ b/app/javascript/shared/helpers/KeyboardHelpers.js
@@ -42,10 +42,6 @@ export const hasPressedAltAndNKey = e => {
   return e.altKey && e.keyCode === 78;
 };
 
-export const hasPressedAltAndWKey = e => {
-  return e.altKey && e.keyCode === 87;
-};
-
 export const hasPressedAltAndAKey = e => {
   return e.altKey && e.keyCode === 65;
 };