feat: Add the bot performance reports UI (#9036)

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

app/javascript/dashboard/i18n/locale/en/report.json

@@ -35,6 +35,14 @@
         "NAME": "Resolution Count",
         "DESC": "( Total )"
       },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "Resolution Count",
+        "DESC": "( Total )"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "( Total )"
+      },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
         "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
@@ -86,20 +94,49 @@
       "MONTH": "Month",
       "YEAR": "Year"
     },
-    "GROUP_BY_DAY_OPTIONS": [{ "id": 1, "groupBy": "Day" }],
+    "GROUP_BY_DAY_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "Day"
+      }
+    ],
     "GROUP_BY_WEEK_OPTIONS": [
-      { "id": 1, "groupBy": "Day" },
-      { "id": 2, "groupBy": "Week" }
+      {
+        "id": 1,
+        "groupBy": "Day"
+      },
+      {
+        "id": 2,
+        "groupBy": "Week"
+      }
     ],
     "GROUP_BY_MONTH_OPTIONS": [
-      { "id": 1, "groupBy": "Day" },
-      { "id": 2, "groupBy": "Week" },
-      { "id": 3, "groupBy": "Month" }
+      {
+        "id": 1,
+        "groupBy": "Day"
+      },
+      {
+        "id": 2,
+        "groupBy": "Week"
+      },
+      {
+        "id": 3,
+        "groupBy": "Month"
+      }
     ],
     "GROUP_BY_YEAR_OPTIONS": [
-      { "id": 2, "groupBy": "Week" },
-      { "id": 3, "groupBy": "Month" },
-      { "id": 4, "groupBy": "Year" }
+      {
+        "id": 2,
+        "groupBy": "Week"
+      },
+      {
+        "id": 3,
+        "groupBy": "Month"
+      },
+      {
+        "id": 4,
+        "groupBy": "Year"
+      }
     ],
     "BUSINESS_HOURS": "Business Hours"
   },
@@ -404,6 +441,27 @@
       }
     }
   },
+  "BOT_REPORTS": {
+    "HEADER": "Bot Reports",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
   "OVERVIEW_REPORTS": {
     "HEADER": "Overview",
     "LIVE": "Live",

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -234,6 +234,7 @@
     "CAMPAIGNS": "Campaigns",
     "ONGOING": "Ongoing",
     "ONE_OFF": "One off",
+    "REPORTS_BOT": "Bot",
     "REPORTS_AGENT": "Agents",
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Inbox",