diff --git a/app/javascript/dashboard/App.vue b/app/javascript/dashboard/App.vue
index 203ccec30..839047671 100644
--- a/app/javascript/dashboard/App.vue
+++ b/app/javascript/dashboard/App.vue
@@ -6,6 +6,10 @@
     :class="{ 'app-rtl--wrapper': isRTLView }"
   >
     <update-banner :latest-chatwoot-version="latestChatwootVersion" />
+    <template v-if="!accountUIFlags.isFetchingItem && currentAccountId">
+      <payment-pending-banner />
+      <upgrade-banner />
+    </template>
     <transition name="fade" mode="out-in">
       <router-view />
     </transition>
@@ -25,6 +29,8 @@ import AddAccountModal from '../dashboard/components/layout/sidebarComponents/Ad
 import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification';
 import UpdateBanner from './components/app/UpdateBanner.vue';
+import UpgradeBanner from './components/app/UpgradeBanner.vue';
+import PaymentPendingBanner from './components/app/PaymentPendingBanner.vue';
 import vueActionCable from './helper/actionCable';
 import WootSnackbarBox from './components/SnackbarContainer';
 import rtlMixin from 'shared/mixins/rtlMixin';
@@ -41,7 +47,9 @@ export default {
     LoadingState,
     NetworkNotification,
     UpdateBanner,
+    PaymentPendingBanner,
     WootSnackbarBox,
+    UpgradeBanner,
   },
 
   mixins: [rtlMixin],
@@ -59,6 +67,7 @@ export default {
       currentUser: 'getCurrentUser',
       globalConfig: 'globalConfig/get',
       authUIFlags: 'getAuthUIFlags',
+      accountUIFlags: 'accounts/getUIFlags',
       currentAccountId: 'getCurrentAccountId',
     }),
     hasAccounts() {
diff --git a/app/javascript/dashboard/api/enterprise/account.js b/app/javascript/dashboard/api/enterprise/account.js
index bc0d51dfc..bb95335ad 100644
--- a/app/javascript/dashboard/api/enterprise/account.js
+++ b/app/javascript/dashboard/api/enterprise/account.js
@@ -13,6 +13,10 @@ class EnterpriseAccountAPI extends ApiClient {
   subscription() {
     return axios.post(`${this.url}subscription`);
   }
+
+  getLimits() {
+    return axios.get(`${this.url}limits`);
+  }
 }
 
 export default new EnterpriseAccountAPI();
diff --git a/app/javascript/dashboard/components/app/PaymentPendingBanner.vue b/app/javascript/dashboard/components/app/PaymentPendingBanner.vue
new file mode 100644
index 000000000..91df49926
--- /dev/null
+++ b/app/javascript/dashboard/components/app/PaymentPendingBanner.vue
@@ -0,0 +1,84 @@
+<template>
+  <banner
+    v-if="shouldShowBanner"
+    color-scheme="alert"
+    :banner-message="bannerMessage"
+    :action-button-label="actionButtonMessage"
+    has-action-button
+    @click="routeToBilling"
+  />
+</template>
+
+<script>
+import Banner from 'dashboard/components/ui/Banner.vue';
+import { mapGetters } from 'vuex';
+import adminMixin from 'dashboard/mixins/isAdmin';
+import accountMixin from 'dashboard/mixins/account';
+
+const EMPTY_SUBSCRIPTION_INFO = {
+  status: null,
+  endsOn: null,
+};
+
+export default {
+  components: { Banner },
+  mixins: [adminMixin, accountMixin],
+  computed: {
+    ...mapGetters({
+      isOnChatwootCloud: 'globalConfig/isOnChatwootCloud',
+      getAccount: 'accounts/getAccount',
+    }),
+    bannerMessage() {
+      return this.$t('GENERAL_SETTINGS.PAYMENT_PENDING');
+    },
+    actionButtonMessage() {
+      return this.$t('GENERAL_SETTINGS.OPEN_BILLING');
+    },
+    shouldShowBanner() {
+      if (!this.isOnChatwootCloud) {
+        return false;
+      }
+
+      if (!this.isAdmin) {
+        return false;
+      }
+
+      return this.isPaymentPending();
+    },
+  },
+  methods: {
+    routeToBilling() {
+      this.$router.push({
+        name: 'billing_settings_index',
+        params: { accountId: this.accountId },
+      });
+    },
+    isPaymentPending() {
+      const { status, endsOn } = this.getSubscriptionInfo();
+
+      if (status && endsOn) {
+        const now = new Date();
+        if (status === 'past_due' && endsOn < now) {
+          return true;
+        }
+      }
+
+      return false;
+    },
+    getSubscriptionInfo() {
+      const account = this.getAccount(this.accountId);
+      if (!account) return EMPTY_SUBSCRIPTION_INFO;
+
+      const { custom_attributes: subscription } = account;
+      if (!subscription) return EMPTY_SUBSCRIPTION_INFO;
+
+      const {
+        subscription_status: status,
+        subscription_ends_on: endsOn,
+      } = subscription;
+
+      return { status, endsOn: new Date(endsOn) };
+    },
+  },
+};
+</script>
diff --git a/app/javascript/dashboard/components/app/UpgradeBanner.vue b/app/javascript/dashboard/components/app/UpgradeBanner.vue
new file mode 100644
index 000000000..825f17807
--- /dev/null
+++ b/app/javascript/dashboard/components/app/UpgradeBanner.vue
@@ -0,0 +1,89 @@
+<template>
+  <banner
+    v-if="shouldShowBanner"
+    color-scheme="alert"
+    :banner-message="bannerMessage"
+    :action-button-label="actionButtonMessage"
+    has-action-button
+    @click="routeToBilling"
+  />
+</template>
+
+<script>
+import Banner from 'dashboard/components/ui/Banner.vue';
+import { mapGetters } from 'vuex';
+import adminMixin from 'dashboard/mixins/isAdmin';
+import accountMixin from 'dashboard/mixins/account';
+import { differenceInDays } from 'date-fns';
+
+export default {
+  components: { Banner },
+  mixins: [adminMixin, accountMixin],
+  data() {
+    return { conversationMeta: {} };
+  },
+  computed: {
+    ...mapGetters({
+      isOnChatwootCloud: 'globalConfig/isOnChatwootCloud',
+      getAccount: 'accounts/getAccount',
+    }),
+    bannerMessage() {
+      return this.$t('GENERAL_SETTINGS.LIMITS_UPGRADE');
+    },
+    actionButtonMessage() {
+      return this.$t('GENERAL_SETTINGS.OPEN_BILLING');
+    },
+    shouldShowBanner() {
+      if (!this.isOnChatwootCloud) {
+        return false;
+      }
+
+      if (this.isTrialAccount()) {
+        return false;
+      }
+
+      return this.isLimitExceeded();
+    },
+  },
+  mounted() {
+    if (this.isOnChatwootCloud) {
+      this.fetchLimits();
+    }
+  },
+  methods: {
+    fetchLimits() {
+      this.$store.dispatch('accounts/limits');
+    },
+    routeToBilling() {
+      this.$router.push({
+        name: 'billing_settings_index',
+        params: { accountId: this.accountId },
+      });
+    },
+    isTrialAccount() {
+      // check if account is less than 15 days old
+      const account = this.getAccount(this.accountId);
+      if (!account) return false;
+
+      const createdAt = new Date(account.created_at);
+
+      const diffDays = differenceInDays(new Date(), createdAt);
+
+      return diffDays <= 15;
+    },
+    isLimitExceeded() {
+      const account = this.getAccount(this.accountId);
+      if (!account) return false;
+
+      const { limits } = account;
+      if (!limits) return false;
+
+      const { conversation, non_web_inboxes: nonWebInboxes } = limits;
+      return this.testLimit(conversation) || this.testLimit(nonWebInboxes);
+    },
+    testLimit({ allowed, consumed }) {
+      return consumed > allowed;
+    },
+  },
+};
+</script>
diff --git a/app/javascript/dashboard/components/ui/Banner.vue b/app/javascript/dashboard/components/ui/Banner.vue
index 5c406e1f4..59129d6f4 100644
--- a/app/javascript/dashboard/components/ui/Banner.vue
+++ b/app/javascript/dashboard/components/ui/Banner.vue
@@ -75,7 +75,7 @@ export default {
   },
   computed: {
     bannerClasses() {
-      const classList = [this.colorScheme, `banner-align-${this.align}`];
+      const classList = [this.colorScheme];
 
       if (this.hasActionButton || this.hasCloseButton) {
         classList.push('has-button');
diff --git a/app/javascript/dashboard/i18n/locale/en/generalSettings.json b/app/javascript/dashboard/i18n/locale/en/generalSettings.json
index 7ed6d8925..f5af885a9 100644
--- a/app/javascript/dashboard/i18n/locale/en/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/en/generalSettings.json
@@ -48,7 +48,10 @@
       }
     },
     "UPDATE_CHATWOOT": "An update %{latestChatwootVersion} for Chatwoot is available. Please update your instance.",
-    "LEARN_MORE": "Learn more"
+    "LEARN_MORE": "Learn more",
+    "PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
+    "LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
+    "OPEN_BILLING": "Open billing"
   },
   "FORMS": {
     "MULTISELECT": {
diff --git a/app/javascript/dashboard/store/modules/accounts.js b/app/javascript/dashboard/store/modules/accounts.js
index 80fad32a1..a2224f70b 100644
--- a/app/javascript/dashboard/store/modules/accounts.js
+++ b/app/javascript/dashboard/store/modules/accounts.js
@@ -97,6 +97,15 @@ export const actions = {
       commit(types.default.SET_ACCOUNT_UI_FLAG, { isCheckoutInProcess: false });
     }
   },
+
+  limits: async ({ commit }) => {
+    try {
+      const response = await EnterpriseAccountAPI.getLimits();
+      commit(types.default.SET_ACCOUNT_LIMITS, response.data);
+    } catch (error) {
+      // silent error
+    }
+  },
 };
 
 export const mutations = {
@@ -108,6 +117,7 @@ export const mutations = {
   },
   [types.default.ADD_ACCOUNT]: MutationHelpers.setSingleRecord,
   [types.default.EDIT_ACCOUNT]: MutationHelpers.update,
+  [types.default.SET_ACCOUNT_LIMITS]: MutationHelpers.updateAttributes,
 };
 
 export default {
diff --git a/app/javascript/dashboard/store/mutation-types.js b/app/javascript/dashboard/store/mutation-types.js
index 905b62b2e..554288ad1 100644
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -65,6 +65,7 @@ export default {
 
   // Agent
   SET_ACCOUNT_UI_FLAG: 'SET_ACCOUNT_UI_FLAG',
+  SET_ACCOUNT_LIMITS: 'SET_ACCOUNT_LIMITS',
   SET_ACCOUNTS: 'SET_ACCOUNTS',
   ADD_ACCOUNT: 'ADD_ACCOUNT',
   EDIT_ACCOUNT: 'EDIT_ACCOUNT',