diff --git a/app/javascript/dashboard/api/contacts.js b/app/javascript/dashboard/api/contacts.js
index 6429c53d2..5dd0bcc57 100644
--- a/app/javascript/dashboard/api/contacts.js
+++ b/app/javascript/dashboard/api/contacts.js
@@ -14,6 +14,10 @@ class ContactAPI extends ApiClient {
     return axios.get(`${this.url}/${contactId}/conversations`);
   }
 
+  getContactableInboxes(contactId) {
+    return axios.get(`${this.url}/${contactId}/contactable_inboxes`);
+  }
+
   search(search = '', page = 1) {
     return axios.get(`${this.url}/search?q=${search}&page=${page}`);
   }
diff --git a/app/javascript/dashboard/components/ui/WootButton.vue b/app/javascript/dashboard/components/ui/WootButton.vue
index 6820f1bc9..4df156f3a 100644
--- a/app/javascript/dashboard/components/ui/WootButton.vue
+++ b/app/javascript/dashboard/components/ui/WootButton.vue
@@ -13,7 +13,7 @@
   >
     <spinner v-if="isLoading" size="small" />
     <i v-else-if="icon" class="icon" :class="icon"></i>
-    <span v-if="$slots.default" class="content"><slot></slot></span>
+    <span v-if="$slots.default" class="button__content"><slot></slot></span>
   </button>
 </template>
 <script>
@@ -63,11 +63,16 @@ export default {
 .button {
   display: flex;
   align-items: center;
+
+  &.link {
+    padding: 0;
+    margin: 0;
+  }
 }
 .spinner {
   padding: 0 var(--space-small);
 }
-.icon + .content {
+.icon + .button__content {
   padding-left: var(--space-small);
 }
 </style>
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index 55e5c0431..b8d936d22 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -12,6 +12,7 @@
     "INITIATED_FROM": "Initiated from",
     "INITIATED_AT": "Initiated at",
     "IP_ADDRESS": "IP Address",
+    "NEW_MESSAGE": "New message",
     "CONVERSATIONS": {
       "NO_RECORDS_FOUND": "There are no previous conversations associated to this contact.",
       "TITLE": "Previous Conversations"
@@ -106,6 +107,30 @@
     "CONTACT_ALREADY_EXIST": "This email address is in use for another contact.",
     "ERROR_MESSAGE": "There was an error, please try again"
   },
+  "NEW_CONVERSATION": {
+    "BUTTON_LABEL": "Start conversation",
+    "TITLE": "New conversation",
+    "DESC": "Start a new conversation by sending a new message.",
+    "NO_INBOX": "Couldn't find an inbox to initiate a new conversation with this contact.",
+    "FORM": {
+      "TO": {
+        "LABEL": "To"
+      },
+      "INBOX": {
+        "LABEL": "Inbox",
+        "ERROR": "Select an inbox"
+      },
+      "MESSAGE": {
+        "LABEL": "Message",
+        "PLACEHOLDER": "Write your message here",
+        "ERROR": "Message can't be empty"
+      },
+      "SUBMIT": "Send message",
+      "CANCEL": "Cancel",
+      "SUCCESS_MESSAGE": "Message sent!",
+      "ERROR_MESSAGE": "Couldn't send! try again"
+    }
+  },
   "CONTACTS_PAGE": {
     "HEADER": "Contacts",
     "SEARCH_BUTTON": "Search",
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue
index 45cc635ad..32082532e 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactInfoPanel.vue
@@ -3,7 +3,7 @@
     <span class="close-button" @click="onClose">
       <i class="ion-android-close close-icon" />
     </span>
-    <contact-info :contact="contact" />
+    <contact-info show-new-message :contact="contact" />
     <contact-custom-attributes
       v-if="hasContactAttributes"
       :custom-attributes="contact.custom_attributes"
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
index e650df273..2a0fe61bb 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
@@ -50,19 +50,41 @@
         </div>
       </div>
       <woot-button
+        v-if="!showNewMessage"
         class="edit-contact"
-        variant="clear"
+        variant="clear link"
         size="small"
         @click="toggleEditModal"
       >
         {{ $t('EDIT_CONTACT.BUTTON_LABEL') }}
       </woot-button>
+      <div v-else class="contact-actions">
+        <woot-button
+          class="new-message"
+          size="small expanded"
+          @click="toggleConversationModal"
+        >
+          {{ $t('CONTACT_PANEL.NEW_MESSAGE') }}
+        </woot-button>
+        <woot-button
+          variant="hollow"
+          size="small expanded"
+          @click="toggleEditModal"
+        >
+          {{ $t('EDIT_CONTACT.BUTTON_LABEL') }}
+        </woot-button>
+      </div>
       <edit-contact
         v-if="showEditModal"
         :show="showEditModal"
         :contact="contact"
         @cancel="toggleEditModal"
       />
+      <new-conversation
+        :show="showConversationModal"
+        :contact="contact"
+        @cancel="toggleConversationModal"
+      />
     </div>
   </div>
 </template>
@@ -71,6 +93,7 @@ import ContactInfoRow from './ContactInfoRow';
 import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
 import SocialIcons from './SocialIcons';
 import EditContact from './EditContact';
+import NewConversation from './NewConversation';
 
 export default {
   components: {
@@ -78,6 +101,7 @@ export default {
     EditContact,
     Thumbnail,
     SocialIcons,
+    NewConversation,
   },
   props: {
     contact: {
@@ -88,10 +112,15 @@ export default {
       type: String,
       default: '',
     },
+    showNewMessage: {
+      type: Boolean,
+      default: false,
+    },
   },
   data() {
     return {
       showEditModal: false,
+      showConversationModal: false,
     };
   },
   computed: {
@@ -111,6 +140,9 @@ export default {
     toggleEditModal() {
       this.showEditModal = !this.showEditModal;
     },
+    toggleConversationModal() {
+      this.showConversationModal = !this.showConversationModal;
+    },
   },
 };
 </script>
@@ -120,7 +152,7 @@ export default {
 @import '~dashboard/assets/scss/mixins';
 .contact--profile {
   align-items: flex-start;
-  padding: var(--space-normal) var(--space-normal) var(--space-large);
+  padding: var(--space-normal) var(--space-normal);
 
   .user-thumbnail-box {
     margin-right: $space-normal;
@@ -164,8 +196,21 @@ export default {
     font-size: $font-weight-normal;
   }
 }
+.contact-actions {
+  margin: var(--space-small) 0;
+}
+.button.edit-contact {
+  margin-left: var(--space-two);
+  padding-left: var(--space-micro);
+}
 
-.edit-contact {
-  margin-left: var(--space-slab);
+.button.new-message {
+  margin-right: var(--space-small);
+}
+
+.contact-actions {
+  display: flex;
+  align-items: center;
+  width: 100%;
 }
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
new file mode 100644
index 000000000..75e333a73
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
@@ -0,0 +1,210 @@
+<template>
+  <form class="conversation--form" @submit.prevent="handleSubmit">
+    <div v-if="showNoInboxAlert" class="callout warning">
+      <p>
+        {{ $t('NEW_CONVERSATION.NO_INBOX') }}
+      </p>
+    </div>
+    <div v-else>
+      <div class="row">
+        <div class="columns">
+          <label :class="{ error: $v.targetInbox.$error }">
+            {{ $t('NEW_CONVERSATION.FORM.INBOX.LABEL') }}
+            <select v-model="targetInbox">
+              <option
+                v-for="contactableInbox in inboxes"
+                :key="contactableInbox.inbox.id"
+                :value="contactableInbox"
+              >
+                {{ contactableInbox.inbox.name }}
+              </option>
+            </select>
+            <span v-if="$v.targetInbox.$error" class="message">
+              {{ $t('NEW_CONVERSATION.FORM.INBOX.ERROR') }}
+            </span>
+          </label>
+        </div>
+        <div class="columns">
+          <label>
+            {{ $t('NEW_CONVERSATION.FORM.TO.LABEL') }}
+            <div class="contact-input">
+              <thumbnail
+                :src="contact.thumbnail"
+                size="24px"
+                :username="contact.name"
+                :status="contact.availability_status"
+              />
+              <h4 class="text-block-title contact-name">
+                {{ contact.name }}
+              </h4>
+            </div>
+          </label>
+        </div>
+      </div>
+      <div class="row">
+        <div class="columns">
+          <label :class="{ error: $v.message.$error }">
+            {{ $t('NEW_CONVERSATION.FORM.MESSAGE.LABEL') }}
+            <textarea
+              v-model="message"
+              class="message-input"
+              type="text"
+              :placeholder="$t('NEW_CONVERSATION.FORM.MESSAGE.PLACEHOLDER')"
+              @input="$v.message.$touch"
+            />
+            <span v-if="$v.message.$error" class="message">
+              {{ $t('NEW_CONVERSATION.FORM.MESSAGE.ERROR') }}
+            </span>
+          </label>
+        </div>
+      </div>
+    </div>
+    <div class="modal-footer">
+      <button class="button clear" @click.prevent="onCancel">
+        {{ $t('NEW_CONVERSATION.FORM.CANCEL') }}
+      </button>
+      <woot-button type="submit" :is-loading="conversationsUiFlags.isCreating">
+        {{ $t('NEW_CONVERSATION.FORM.SUBMIT') }}
+      </woot-button>
+    </div>
+  </form>
+</template>
+
+<script>
+import { mapGetters } from 'vuex';
+import Thumbnail from 'dashboard/components/widgets/Thumbnail';
+
+import alertMixin from 'shared/mixins/alertMixin';
+import { ExceptionWithMessage } from 'shared/helpers/CustomErrors';
+import { required } from 'vuelidate/lib/validators';
+
+export default {
+  components: {
+    Thumbnail,
+  },
+  mixins: [alertMixin],
+  props: {
+    contact: {
+      type: Object,
+      default: () => ({}),
+    },
+    onSubmit: {
+      type: Function,
+      default: () => {},
+    },
+  },
+  data() {
+    return {
+      name: '',
+      message: '',
+      selectedInbox: '',
+    };
+  },
+  validations: {
+    message: {
+      required,
+    },
+    targetInbox: {
+      required,
+    },
+  },
+  computed: {
+    ...mapGetters({
+      uiFlags: 'contacts/getUIFlags',
+      conversationsUiFlags: 'contactConversations/getUIFlags',
+    }),
+    getNewConversation() {
+      return {
+        inboxId: this.targetInbox.inbox.id,
+        sourceId: this.targetInbox.source_id,
+        contactId: this.contact.id,
+        message: { content: this.message },
+      };
+    },
+    targetInbox: {
+      get() {
+        return this.selectedInbox || '';
+      },
+      set(value) {
+        this.selectedInbox = value;
+      },
+    },
+    showNoInboxAlert() {
+      if (!this.contact.contactableInboxes) {
+        return false;
+      }
+      return this.inboxes.length === 0 && !this.uiFlags.isFetchingInboxes;
+    },
+    inboxes() {
+      return this.contact.contactableInboxes || [];
+    },
+  },
+  methods: {
+    onCancel() {
+      this.$emit('cancel');
+    },
+    onSuccess() {
+      this.$emit('success');
+    },
+
+    async handleSubmit() {
+      this.$v.$touch();
+      if (this.$v.$invalid) {
+        return;
+      }
+      try {
+        const payload = this.getNewConversation;
+
+        await this.onSubmit(payload);
+        this.onSuccess();
+        this.showAlert(this.$t('NEW_CONVERSATION.FORM.SUCCESS_MESSAGE'));
+      } catch (error) {
+        if (error instanceof ExceptionWithMessage) {
+          this.showAlert(error.data);
+        } else {
+          this.showAlert(this.$t('NEW_CONVERSATION.FORM.ERROR_MESSAGE'));
+        }
+      }
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+.conversation--form {
+  padding: var(--space-normal) var(--space-large) var(--space-large);
+
+  .columns {
+    padding: 0 var(--space-smaller);
+  }
+}
+
+.input-group-label {
+  font-size: var(--font-size-small);
+}
+
+.contact-input {
+  display: flex;
+  align-items: center;
+  height: 3.9rem;
+  background: var(--color-background-light);
+
+  border: 1px solid var(--color-border);
+  padding: var(--space-smaller) var(--space-small);
+  border-radius: var(--border-radius-small);
+
+  .contact-name {
+    margin: 0;
+    margin-left: var(--space-small);
+  }
+}
+
+.message-input {
+  min-height: 8rem;
+}
+
+.modal-footer {
+  display: flex;
+  justify-content: flex-end;
+}
+</style>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/NewConversation.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/NewConversation.vue
new file mode 100644
index 000000000..02e9c4f58
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/NewConversation.vue
@@ -0,0 +1,51 @@
+<template>
+  <woot-modal :show.sync="show" :on-close="onCancel">
+    <div class="column content-box">
+      <woot-modal-header
+        :header-title="$t('NEW_CONVERSATION.TITLE')"
+        :header-content="$t('NEW_CONVERSATION.DESC')"
+      />
+      <conversation-form
+        :contact="contact"
+        :on-submit="onSubmit"
+        @success="onSuccess"
+        @cancel="onCancel"
+      />
+    </div>
+  </woot-modal>
+</template>
+
+<script>
+import ConversationForm from './ConversationForm';
+
+export default {
+  components: {
+    ConversationForm,
+  },
+  props: {
+    show: {
+      type: Boolean,
+      default: false,
+    },
+    contact: {
+      type: Object,
+      default: () => ({}),
+    },
+  },
+  mounted() {
+    const { id } = this.contact;
+    this.$store.dispatch('contacts/fetchContactableInbox', id);
+  },
+  methods: {
+    onCancel() {
+      this.$emit('cancel');
+    },
+    onSuccess() {
+      this.$emit('cancel');
+    },
+    async onSubmit(contactItem) {
+      await this.$store.dispatch('contactConversations/create', contactItem);
+    },
+  },
+};
+</script>
diff --git a/app/javascript/dashboard/store/modules/contactConversations.js b/app/javascript/dashboard/store/modules/contactConversations.js
index 7ac37c29d..d483637fc 100644
--- a/app/javascript/dashboard/store/modules/contactConversations.js
+++ b/app/javascript/dashboard/store/modules/contactConversations.js
@@ -1,6 +1,7 @@
 import Vue from 'vue';
 import * as types from '../mutation-types';
 import ContactAPI from '../../api/contacts';
+import ConversationApi from '../../api/conversations';
 
 const state = {
   records: {},
@@ -19,6 +20,30 @@ export const getters = {
 };
 
 export const actions = {
+  create: async ({ commit }, params) => {
+    commit(types.default.SET_CONTACT_CONVERSATIONS_UI_FLAG, {
+      isCreating: true,
+    });
+    const { inboxId, message, contactId, sourceId } = params;
+    try {
+      const { data } = await ConversationApi.create({
+        inbox_id: inboxId,
+        contact_id: contactId,
+        source_id: sourceId,
+        message,
+      });
+      commit(types.default.ADD_CONTACT_CONVERSATION, {
+        id: contactId,
+        data,
+      });
+    } catch (error) {
+      throw new Error(error);
+    } finally {
+      commit(types.default.SET_CONTACT_CONVERSATIONS_UI_FLAG, {
+        isCreating: false,
+      });
+    }
+  },
   get: async ({ commit }, contactId) => {
     commit(types.default.SET_CONTACT_CONVERSATIONS_UI_FLAG, {
       isFetching: true,
@@ -53,6 +78,10 @@ export const mutations = {
   [types.default.SET_CONTACT_CONVERSATIONS]: ($state, { id, data }) => {
     Vue.set($state.records, id, data);
   },
+  [types.default.ADD_CONTACT_CONVERSATION]: ($state, { id, data }) => {
+    const conversations = $state.records[id] || [];
+    Vue.set($state.records, id, [...conversations, data]);
+  },
 };
 
 export default {
diff --git a/app/javascript/dashboard/store/modules/contacts/actions.js b/app/javascript/dashboard/store/modules/contacts/actions.js
index 039b69d2c..075c82918 100644
--- a/app/javascript/dashboard/store/modules/contacts/actions.js
+++ b/app/javascript/dashboard/store/modules/contacts/actions.js
@@ -83,6 +83,26 @@ export const actions = {
     }
   },
 
+  fetchContactableInbox: async ({ commit }, id) => {
+    commit(types.SET_CONTACT_UI_FLAG, { isFetchingInboxes: true });
+    try {
+      const response = await ContactAPI.getContactableInboxes(id);
+      const contact = {
+        id,
+        contactableInboxes: response.data.payload,
+      };
+      commit(types.SET_CONTACT_ITEM, contact);
+    } catch (error) {
+      if (error.response?.data?.message) {
+        throw new ExceptionWithMessage(error.response.data.message);
+      } else {
+        throw new Error(error);
+      }
+    } finally {
+      commit(types.SET_CONTACT_UI_FLAG, { isFetchingInboxes: false });
+    }
+  },
+
   updatePresence: ({ commit }, data) => {
     commit(types.UPDATE_CONTACTS_PRESENCE, data);
   },
diff --git a/app/javascript/dashboard/store/modules/contacts/index.js b/app/javascript/dashboard/store/modules/contacts/index.js
index a8bab100a..d0702fb1f 100644
--- a/app/javascript/dashboard/store/modules/contacts/index.js
+++ b/app/javascript/dashboard/store/modules/contacts/index.js
@@ -11,6 +11,7 @@ const state = {
   uiFlags: {
     isFetching: false,
     isFetchingItem: false,
+    isFetchingInboxes: false,
     isUpdating: false,
   },
 };
diff --git a/app/javascript/dashboard/store/modules/inboxes.js b/app/javascript/dashboard/store/modules/inboxes.js
index 713ef60b5..753622ccd 100644
--- a/app/javascript/dashboard/store/modules/inboxes.js
+++ b/app/javascript/dashboard/store/modules/inboxes.js
@@ -1,5 +1,6 @@
 import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
 import * as types from '../mutation-types';
+import { INBOX_TYPES } from 'shared/mixins/inboxMixin';
 import InboxesAPI from '../../api/inboxes';
 import WebChannel from '../../api/channel/webChannel';
 import FBChannel from '../../api/channel/fbChannel';
@@ -41,6 +42,20 @@ export const getters = {
   getInboxes($state) {
     return $state.records;
   },
+  getNewConversationInboxes($state) {
+    return $state.records.filter(inbox => {
+      const {
+        channel_type: channelType,
+        phone_number: phoneNumber = '',
+      } = inbox;
+
+      const isEmailChannel = channelType === INBOX_TYPES.EMAIL;
+      const isSmsChannel =
+        channelType === INBOX_TYPES.TWILIO &&
+        phoneNumber.startsWith('whatsapp');
+      return isEmailChannel || isSmsChannel;
+    });
+  },
   getInbox: $state => inboxId => {
     const [inbox] = $state.records.filter(
       record => record.id === Number(inboxId)
diff --git a/app/javascript/dashboard/store/modules/specs/contactConversations/actions.spec.js b/app/javascript/dashboard/store/modules/specs/contactConversations/actions.spec.js
index 77565b5a4..1daaba977 100644
--- a/app/javascript/dashboard/store/modules/specs/contactConversations/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/contactConversations/actions.spec.js
@@ -38,4 +38,43 @@ describe('#actions', () => {
       ]);
     });
   });
+
+  describe('#create', () => {
+    it('sends correct actions if API is success', async () => {
+      axios.post.mockResolvedValue({ data: conversationList[0] });
+      await actions.create(
+        { commit },
+        { inboxId: 1, message: { content: 'hi' }, contactId: 4, sourceId: 5 }
+      );
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_CONTACT_CONVERSATIONS_UI_FLAG, { isCreating: true }],
+
+        [
+          types.default.ADD_CONTACT_CONVERSATION,
+          { id: 4, data: conversationList[0] },
+        ],
+        [
+          types.default.SET_CONTACT_CONVERSATIONS_UI_FLAG,
+          { isCreating: false },
+        ],
+      ]);
+    });
+    it('sends correct actions if API is error', async () => {
+      axios.post.mockRejectedValue({ message: 'Incorrect header' });
+
+      await expect(
+        actions.create(
+          { commit },
+          { inboxId: 1, message: { content: 'hi' }, contactId: 4, sourceId: 5 }
+        )
+      ).rejects.toThrow(Error);
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_CONTACT_CONVERSATIONS_UI_FLAG, { isCreating: true }],
+        [
+          types.default.SET_CONTACT_CONVERSATIONS_UI_FLAG,
+          { isCreating: false },
+        ],
+      ]);
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/modules/specs/contactConversations/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/contactConversations/mutations.spec.js
index f4f196186..38aef51d7 100644
--- a/app/javascript/dashboard/store/modules/specs/contactConversations/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/contactConversations/mutations.spec.js
@@ -26,4 +26,17 @@ describe('#mutations', () => {
       });
     });
   });
+
+  describe('#ADD_CONTACT_CONVERSATION', () => {
+    it('Adds new contact conversation to records', () => {
+      const state = { records: {} };
+      mutations[types.default.ADD_CONTACT_CONVERSATION](state, {
+        id: 1,
+        data: { id: 1, contact_id: 1, message: 'hello' },
+      });
+      expect(state.records).toEqual({
+        1: [{ id: 1, contact_id: 1, message: 'hello' }],
+      });
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/mutation-types.js b/app/javascript/dashboard/store/mutation-types.js
index 355058cba..3fc2bb884 100755
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -114,6 +114,7 @@ export default {
   // Contact Conversation
   SET_CONTACT_CONVERSATIONS_UI_FLAG: 'SET_CONTACT_CONVERSATIONS_UI_FLAG',
   SET_CONTACT_CONVERSATIONS: 'SET_CONTACT_CONVERSATIONS',
+  ADD_CONTACT_CONVERSATION: 'ADD_CONTACT_CONVERSATION',
 
   // Conversation Label
   SET_CONVERSATION_LABELS_UI_FLAG: 'SET_CONVERSATION_LABELS_UI_FLAG',
diff --git a/app/services/contacts/contactable_inboxes_service.rb b/app/services/contacts/contactable_inboxes_service.rb
index fccd88f8d..b40e6cee7 100644
--- a/app/services/contacts/contactable_inboxes_service.rb
+++ b/app/services/contacts/contactable_inboxes_service.rb
@@ -40,7 +40,7 @@ class Contacts::ContactableInboxesService
   end
 
   def twilio_contactable_inbox(inbox)
-    return unless @contact.phone_number
+    return if @contact.phone_number.blank?
 
     case inbox.channel.medium
     when 'sms'
diff --git a/app/views/api/v1/models/_contact_inbox.json.jbuilder b/app/views/api/v1/models/_contact_inbox.json.jbuilder
index c4b34f15a..b0214d298 100644
--- a/app/views/api/v1/models/_contact_inbox.json.jbuilder
+++ b/app/views/api/v1/models/_contact_inbox.json.jbuilder
@@ -1,2 +1,4 @@
 json.source_id resource.source_id
-json.inbox resource.inbox
+json.inbox do
+  json.partial! 'api/v1/models/inbox.json.jbuilder', resource: resource.inbox
+end