diff --git a/app/javascript/dashboard/i18n/locale/am/components.json b/app/javascript/dashboard/i18n/locale/am/components.json
index c7230b1fc..e44c6e039 100644
--- a/app/javascript/dashboard/i18n/locale/am/components.json
+++ b/app/javascript/dashboard/i18n/locale/am/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/am/generalSettings.json b/app/javascript/dashboard/i18n/locale/am/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/am/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/am/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/ar/components.json b/app/javascript/dashboard/i18n/locale/ar/components.json
index 6a4b2f4cb..e06f11d82 100644
--- a/app/javascript/dashboard/i18n/locale/ar/components.json
+++ b/app/javascript/dashboard/i18n/locale/ar/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "اعرف المزيد",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/generalSettings.json b/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
index 694f4dc59..09463f134 100644
--- a/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "معرف الحساب",
         "NOTE": "هذا المعرف مطلوب إذا كنت بصدد بناء تكامل على API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "اسم الحساب",
         "PLACEHOLDER": "اسم الحساب الخاص بك",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "عدد الأيام للتذكرة التي يجب أن يتم حلها تلقائياً إذا لم يكن هناك أي نشاط",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "الرجاء إدخال مدة صالحة للحل تلقائي (حد أدنى 1 يوم والحد الأقصى 999 يوما)"
+        "ERROR": "الرجاء إدخال مدة صالحة للحل تلقائي (حد أدنى 1 يوم والحد الأقصى 999 يوما)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "الاستمرار في المحادثة عبر رسائل البريد الإلكتروني مفعّل لحسابك.",
diff --git a/app/javascript/dashboard/i18n/locale/az/components.json b/app/javascript/dashboard/i18n/locale/az/components.json
index c7230b1fc..e44c6e039 100644
--- a/app/javascript/dashboard/i18n/locale/az/components.json
+++ b/app/javascript/dashboard/i18n/locale/az/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/generalSettings.json b/app/javascript/dashboard/i18n/locale/az/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/az/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/az/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/bg/components.json b/app/javascript/dashboard/i18n/locale/bg/components.json
index 2bba5bc01..cb087f380 100644
--- a/app/javascript/dashboard/i18n/locale/bg/components.json
+++ b/app/javascript/dashboard/i18n/locale/bg/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/generalSettings.json b/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
index 3cdafe2fe..7c3af981f 100644
--- a/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/ca/components.json b/app/javascript/dashboard/i18n/locale/ca/components.json
index b45eb74fb..11623bd86 100644
--- a/app/javascript/dashboard/i18n/locale/ca/components.json
+++ b/app/javascript/dashboard/i18n/locale/ca/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Aprèn més",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/generalSettings.json b/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
index adca9cca9..9969494f5 100644
--- a/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID del compte",
         "NOTE": "Aquest identificador és necessari si esteu creant una integració basada en API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Nom del compte",
         "PLACEHOLDER": "El nom del vostre compte",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "El nombre de dies després que un ticket es resolgui automàticament si no hi ha activitat",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Introduïu una durada de resolució automàtica vàlida (mínim 1 dia i màxim 999 dies)"
+        "ERROR": "Introduïu una durada de resolució automàtica vàlida (mínim 1 dia i màxim 999 dies)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "La continuïtat de converses amb correus electrònics està habilitada per al vostre compte.",
diff --git a/app/javascript/dashboard/i18n/locale/cs/components.json b/app/javascript/dashboard/i18n/locale/cs/components.json
index 847cdee59..480c7e626 100644
--- a/app/javascript/dashboard/i18n/locale/cs/components.json
+++ b/app/javascript/dashboard/i18n/locale/cs/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/generalSettings.json b/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
index 61765145c..9d750008f 100644
--- a/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Název účtu",
         "PLACEHOLDER": "Název vašeho účtu",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Počet dnů, po kterých by měl být ticket automaticky vyřešen při žádné aktivitě",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "E-mailová konverzace je u vašeho účtu povolena.",
diff --git a/app/javascript/dashboard/i18n/locale/da/components.json b/app/javascript/dashboard/i18n/locale/da/components.json
index 1ce510edc..7905f51e6 100644
--- a/app/javascript/dashboard/i18n/locale/da/components.json
+++ b/app/javascript/dashboard/i18n/locale/da/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Lær mere",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/generalSettings.json b/app/javascript/dashboard/i18n/locale/da/generalSettings.json
index 58c1a7a2e..ac6a67899 100644
--- a/app/javascript/dashboard/i18n/locale/da/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/da/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Konto SID",
         "NOTE": "Dette ID er påkrævet, hvis du bygger en API-baseret integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Kontonavn",
         "PLACEHOLDER": "Dit kontonavn",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Antal dage efter en ticket skal løses automatisk, hvis der ikke er nogen aktivitet",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 dag og maksimum 999 dage)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 dag og maksimum 999 dage)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Samtale kontinuitet med e-mails er aktiveret for din konto.",
diff --git a/app/javascript/dashboard/i18n/locale/de/components.json b/app/javascript/dashboard/i18n/locale/de/components.json
index 3ef5c8fe8..e9497cd02 100644
--- a/app/javascript/dashboard/i18n/locale/de/components.json
+++ b/app/javascript/dashboard/i18n/locale/de/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Mehr erfahren",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/generalSettings.json b/app/javascript/dashboard/i18n/locale/de/generalSettings.json
index bfc4a912a..cf5ea916e 100644
--- a/app/javascript/dashboard/i18n/locale/de/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/de/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "Diese ID ist erforderlich, wenn Sie eine API-basierte Integration erstellen"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Kontobezeichnung",
         "PLACEHOLDER": "Ihr Kontoname",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Anzahl der Tage, nach denen ein Ticket automatisch geschlossen wird, wenn keine Aktivität erfolgt",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Bitte geben Sie eine gültige Dauer für die automatische Auflösung ein (mindestens 1Tag und maximal 999Tage)"
+        "ERROR": "Bitte geben Sie eine gültige Dauer für die automatische Auflösung ein (mindestens 1Tag und maximal 999Tage)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Konversationskontinuität mit E-Mails ist für Ihr Konto aktiviert.",
diff --git a/app/javascript/dashboard/i18n/locale/el/components.json b/app/javascript/dashboard/i18n/locale/el/components.json
index 2e0f6c686..0e08a569b 100644
--- a/app/javascript/dashboard/i18n/locale/el/components.json
+++ b/app/javascript/dashboard/i18n/locale/el/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Μάθετε περισσότερα",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/generalSettings.json b/app/javascript/dashboard/i18n/locale/el/generalSettings.json
index eef4753fe..df42da768 100644
--- a/app/javascript/dashboard/i18n/locale/el/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/el/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID Λογαριασμού",
         "NOTE": "Αυτό το ID απαιτείται αν δημιουργείτε μια ενσωμάτωση βασισμένη στο API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Ονομασία Λογαριασμού",
         "PLACEHOLDER": "Η ονομασία του Λογαριασμού σας",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Αριθμός ημερών μετά τις οποίες η συνομιλία θα επιλύεται αυτόματα, αν δεν υπάρχει δραστηριότητα",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Παρακαλώ εισάγετε μια έγκυρη διάρκεια αυτόματης επίλυσης (ελάχιστο 1 ημέρα και μέγιστο 999 ημέρες)"
+        "ERROR": "Παρακαλώ εισάγετε μια έγκυρη διάρκεια αυτόματης επίλυσης (ελάχιστο 1 ημέρα και μέγιστο 999 ημέρες)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Η συνέχεια της συνομιλίας με emails έχει ενεργοποιηθεί για τον λογαριασμό.",
diff --git a/app/javascript/dashboard/i18n/locale/es/components.json b/app/javascript/dashboard/i18n/locale/es/components.json
index 67564e605..79764eadc 100644
--- a/app/javascript/dashboard/i18n/locale/es/components.json
+++ b/app/javascript/dashboard/i18n/locale/es/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Más información",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/generalSettings.json b/app/javascript/dashboard/i18n/locale/es/generalSettings.json
index 8e79d1912..b25cbfcc0 100644
--- a/app/javascript/dashboard/i18n/locale/es/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/es/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID de Cuenta",
         "NOTE": "Este ID es necesario si estás construyendo una integración basada en API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Nombre de cuenta",
         "PLACEHOLDER": "Tu nombre de cuenta",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Número de días después de que un ticket se resuelva automáticamente si no hay actividad",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Por favor introduzca una duración válida de resolución automática (mínimo 1 día y máximo 999 días)"
+        "ERROR": "Por favor introduzca una duración válida de resolución automática (mínimo 1 día y máximo 999 días)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Continuidad de la conversación con emails está habilitada para su cuenta.",
diff --git a/app/javascript/dashboard/i18n/locale/fa/components.json b/app/javascript/dashboard/i18n/locale/fa/components.json
index c4b5cd813..13c553711 100644
--- a/app/javascript/dashboard/i18n/locale/fa/components.json
+++ b/app/javascript/dashboard/i18n/locale/fa/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "بیشتر بدانید",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/generalSettings.json b/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
index 67f66385a..94a51effc 100644
--- a/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "شناسه حساب‌کاربری",
         "NOTE": "اگر شما در حال ساخت یک یکپارچه‌سازی مبتنی بر API هستید، این شناسه مورد نیاز است"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "نام حساب‌کاربری",
         "PLACEHOLDER": "نام حساب‌کاربری شما",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "تعداد روزهایی که اگر فعالیتی وجود نداشته باشد، گفتگو به صورت خودکار بسته شود",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "۳۰",
-        "ERROR": "لطفا یک مدت زمان حل خودکار معبر (بین حداقل 1 روز تا حداکثر 999 روز) وارد کنید"
+        "ERROR": "لطفا یک مدت زمان حل خودکار معبر (بین حداقل 1 روز تا حداکثر 999 روز) وارد کنید",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "تداوم مکالمه با ایمیل برای حساب شما فعال است.",
diff --git a/app/javascript/dashboard/i18n/locale/fi/components.json b/app/javascript/dashboard/i18n/locale/fi/components.json
index 916b21a31..4270da3d8 100644
--- a/app/javascript/dashboard/i18n/locale/fi/components.json
+++ b/app/javascript/dashboard/i18n/locale/fi/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/generalSettings.json b/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
index e9d085363..49d91148e 100644
--- a/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Tilin nimi",
         "PLACEHOLDER": "Tilisi nimi",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Kuinka monen päivän jälkeen tukipyyntö suljetaan automaattisesti, mikäli sillä ei ole toimintaa",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Keskustelun jatkuvuus sähköpostin kautta on käytössä tililläsi.",
diff --git a/app/javascript/dashboard/i18n/locale/fr/components.json b/app/javascript/dashboard/i18n/locale/fr/components.json
index 6048fd367..eab6fa32a 100644
--- a/app/javascript/dashboard/i18n/locale/fr/components.json
+++ b/app/javascript/dashboard/i18n/locale/fr/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "En savoir plus",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/generalSettings.json b/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
index cbad750f0..f84a2094d 100644
--- a/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID de compte",
         "NOTE": "Cet identifiant est requis si vous construisez une intégration basée sur l'API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Nom du compte",
         "PLACEHOLDER": "Votre nom de compte",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Nombre de jours après qu'un ticket soit automatiquement résolu s'il n'y a pas d'activité",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Veuillez entrer une durée de résolution automatique valide (minimum 1 jour et maximum 999 jours)"
+        "ERROR": "Veuillez entrer une durée de résolution automatique valide (minimum 1 jour et maximum 999 jours)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "La continuité des conversations avec les courriels est activée pour votre compte.",
diff --git a/app/javascript/dashboard/i18n/locale/he/components.json b/app/javascript/dashboard/i18n/locale/he/components.json
index b57658b6b..d2855b661 100644
--- a/app/javascript/dashboard/i18n/locale/he/components.json
+++ b/app/javascript/dashboard/i18n/locale/he/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "למד עוד",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/generalSettings.json b/app/javascript/dashboard/i18n/locale/he/generalSettings.json
index 875fcc9de..6e5538efc 100644
--- a/app/javascript/dashboard/i18n/locale/he/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/he/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "מזהה חשבון",
         "NOTE": "מזהה זה נדרש אם אתה בונה אינטגרציה מבוססת API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "שם החשבון",
         "PLACEHOLDER": "שם החשבון שלך",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "מספר הימים לאחר כרטיס אמור להיפתר אוטומטית אם אין פעילות",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "אנא הזן משך פתרון אוטומטי חוקי (מינימום יום אחד ומקסימום 999 ימים)"
+        "ERROR": "אנא הזן משך פתרון אוטומטי חוקי (מינימום יום אחד ומקסימום 999 ימים)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "רציפות השיחה עם הודעות אימייל מופעלת עבור החשבון שלך.",
diff --git a/app/javascript/dashboard/i18n/locale/hi/components.json b/app/javascript/dashboard/i18n/locale/hi/components.json
index 99d5bce1f..dea9e6b1a 100644
--- a/app/javascript/dashboard/i18n/locale/hi/components.json
+++ b/app/javascript/dashboard/i18n/locale/hi/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/generalSettings.json b/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/hr/components.json b/app/javascript/dashboard/i18n/locale/hr/components.json
index 26f1c8f51..cd32e5822 100644
--- a/app/javascript/dashboard/i18n/locale/hr/components.json
+++ b/app/javascript/dashboard/i18n/locale/hr/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/generalSettings.json b/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
index f564e587f..1ea3f35b8 100644
--- a/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/hu/components.json b/app/javascript/dashboard/i18n/locale/hu/components.json
index 2b57c01e9..f16dacaf8 100644
--- a/app/javascript/dashboard/i18n/locale/hu/components.json
+++ b/app/javascript/dashboard/i18n/locale/hu/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Tudj meg többet",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/generalSettings.json b/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
index 01215cee7..702605aa3 100644
--- a/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Fiók Azonosító",
         "NOTE": "Ez a személyazonosság akkor használható, ha API-alapú integrációt építesz"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Fióknév",
         "PLACEHOLDER": "A fiókneved",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "A napok száma, mely után a ticketek automatikusan megoldódnak, ha nincs aktivitás",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Kérjük helyes auto feloldási időszakot adj meg (minimum 1 nap, maximum 999 nap)"
+        "ERROR": "Kérjük helyes auto feloldási időszakot adj meg (minimum 1 nap, maximum 999 nap)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "A beszélgetésfolytonosság e-maillel már elérhető a fiókodban.",
diff --git a/app/javascript/dashboard/i18n/locale/hy/components.json b/app/javascript/dashboard/i18n/locale/hy/components.json
index c7230b1fc..e44c6e039 100644
--- a/app/javascript/dashboard/i18n/locale/hy/components.json
+++ b/app/javascript/dashboard/i18n/locale/hy/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/generalSettings.json b/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/id/components.json b/app/javascript/dashboard/i18n/locale/id/components.json
index 04b44190e..4275c1226 100644
--- a/app/javascript/dashboard/i18n/locale/id/components.json
+++ b/app/javascript/dashboard/i18n/locale/id/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Pelajari lebih lanjut",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/generalSettings.json b/app/javascript/dashboard/i18n/locale/id/generalSettings.json
index 0b81a8ad6..8b6cb639f 100644
--- a/app/javascript/dashboard/i18n/locale/id/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/id/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID Akun",
         "NOTE": "ID ini diperlukan jika Anda membangun integrasi berbasis API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Nama Akun",
         "PLACEHOLDER": "Nama akun Anda",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Jumlah hari setelah tiket harus diselesaikan secara otomatis jika tidak ada aktivitas",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Harap masukkan durasi penyelesaian otomatis yang valid (minimal 1 hari dan maksimal 999 hari)"
+        "ERROR": "Harap masukkan durasi penyelesaian otomatis yang valid (minimal 1 hari dan maksimal 999 hari)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Kelanjutan percakapan dengan email diaktifkan untuk akun Anda.",
diff --git a/app/javascript/dashboard/i18n/locale/is/components.json b/app/javascript/dashboard/i18n/locale/is/components.json
index b79a1441c..d71ecd858 100644
--- a/app/javascript/dashboard/i18n/locale/is/components.json
+++ b/app/javascript/dashboard/i18n/locale/is/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Læra meira",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/generalSettings.json b/app/javascript/dashboard/i18n/locale/is/generalSettings.json
index 993ccaa37..1db062d0a 100644
--- a/app/javascript/dashboard/i18n/locale/is/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/is/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Númer aðgangs",
         "NOTE": "Þetta auðkenni er nauðsynlegt ef þú ert að byggja upp API byggða samþættingu"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Aðgangsnafn",
         "PLACEHOLDER": "Þitt aðgangsnafn",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Fjöldi daga eftir miða ætti að leysast sjálfkrafa ef engin virkni er",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Vinsamlega sláðu inn gilda lengd sjálfvirkrar úrlausnar (lágmark 1 dagur og hámark 999 dagar)"
+        "ERROR": "Vinsamlega sláðu inn gilda lengd sjálfvirkrar úrlausnar (lágmark 1 dagur og hámark 999 dagar)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Samfellu samtals með tölvupósti er virkjuð fyrir reikninginn þinn.",
diff --git a/app/javascript/dashboard/i18n/locale/it/components.json b/app/javascript/dashboard/i18n/locale/it/components.json
index 5fdad88ac..c1d5dfd8b 100644
--- a/app/javascript/dashboard/i18n/locale/it/components.json
+++ b/app/javascript/dashboard/i18n/locale/it/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Scopri di più",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/generalSettings.json b/app/javascript/dashboard/i18n/locale/it/generalSettings.json
index cb9be746b..7768df6a0 100644
--- a/app/javascript/dashboard/i18n/locale/it/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/it/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID Account",
         "NOTE": "Questo ID è richiesto se si sta costruendo un'integrazione basata su API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Nome account",
         "PLACEHOLDER": "Nome del tuo account",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Numero di giorni dopo che un ticket dovrebbe risolvere automaticamente se non c'è attività",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Inserisci una durata di risoluzione automatica valida (minimo 1 giorno e massimo 999 giorni)"
+        "ERROR": "Inserisci una durata di risoluzione automatica valida (minimo 1 giorno e massimo 999 giorni)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "La continuità della conversazione con le email è abilitata per il tuo account.",
diff --git a/app/javascript/dashboard/i18n/locale/ja/components.json b/app/javascript/dashboard/i18n/locale/ja/components.json
index 516a6090d..75ea91312 100644
--- a/app/javascript/dashboard/i18n/locale/ja/components.json
+++ b/app/javascript/dashboard/i18n/locale/ja/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "詳細を見る",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/generalSettings.json b/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
index 638e89405..43f1f1338 100644
--- a/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "アカウントID",
         "NOTE": "APIベースの統合を構築する場合に必要なIDです"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "アカウント名",
         "PLACEHOLDER": "あなたのアカウント名",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "アクティビティがない場合にチケットを自動解決するまでの日数",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "有効な自動解決期間を入力してください（最小1日、最大999日）"
+        "ERROR": "有効な自動解決期間を入力してください（最小1日、最大999日）",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "あなたのアカウントでは、メールでの会話が継続可能です。",
diff --git a/app/javascript/dashboard/i18n/locale/ka/components.json b/app/javascript/dashboard/i18n/locale/ka/components.json
index c7230b1fc..e44c6e039 100644
--- a/app/javascript/dashboard/i18n/locale/ka/components.json
+++ b/app/javascript/dashboard/i18n/locale/ka/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/generalSettings.json b/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/ko/components.json b/app/javascript/dashboard/i18n/locale/ko/components.json
index b258479e5..fa25dece7 100644
--- a/app/javascript/dashboard/i18n/locale/ko/components.json
+++ b/app/javascript/dashboard/i18n/locale/ko/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/generalSettings.json b/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
index 8355f3bc3..025203677 100644
--- a/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "계정 이름",
         "PLACEHOLDER": "당신의 계정 이름",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "활동이 없는 경우 티켓이 자동으로 해결되는 일 수",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "계정에 대해 이메일을 통한 대화 연속성이 활성화되었습니다.",
diff --git a/app/javascript/dashboard/i18n/locale/lt/components.json b/app/javascript/dashboard/i18n/locale/lt/components.json
index afa22a1f7..47b7bc6f5 100644
--- a/app/javascript/dashboard/i18n/locale/lt/components.json
+++ b/app/javascript/dashboard/i18n/locale/lt/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Sužinoti daugiau",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/generalSettings.json b/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
index 5a3187665..de1e474cb 100644
--- a/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Paskyros ID",
         "NOTE": "Šis ID reikalingas, jei kuriate API pagrįstą integraciją"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Paskyros vardas",
         "PLACEHOLDER": "Tavo paskyros vardas",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Dienų skaičius, po kurio bilietas turi būti automatiškai uždarytas, jei nėra jokios veiklos",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Įveskite tinkamą automatinio išsprendimo trukmę (mažiausiai 1 diena ir daugiausia 999 dienos)"
+        "ERROR": "Įveskite tinkamą automatinio išsprendimo trukmę (mažiausiai 1 diena ir daugiausia 999 dienos)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Jūsų paskyroje leistas pokalbių tęstinumas su el. laiškais.",
diff --git a/app/javascript/dashboard/i18n/locale/lv/components.json b/app/javascript/dashboard/i18n/locale/lv/components.json
index 7a46b278c..33f36c584 100644
--- a/app/javascript/dashboard/i18n/locale/lv/components.json
+++ b/app/javascript/dashboard/i18n/locale/lv/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Uzzināt vairāk",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/generalSettings.json b/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
index 0edaa876f..73080339e 100644
--- a/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Konta ID",
         "NOTE": "Šis ID ir nepieciešams, ja veidojat uz API balstītu integrāciju"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Konta nosaukums",
         "PLACEHOLDER": "Jūsu konta nosaukums",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Dienu skaits pēc kā biļetei ir automātiski jāatrisinās, ja nenotiek nekādas darbības",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Lūdzu, ievadiet derīgu automātiskās atrisināšanas ilgumu (vismaz 1 diena un ne vairāk kā 999 dienas)"
+        "ERROR": "Lūdzu, ievadiet derīgu automātiskās atrisināšanas ilgumu (vismaz 1 diena un ne vairāk kā 999 dienas)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Jūsu kontam ir iespējota sarunu nepārtrauktība ar e-pastiem.",
diff --git a/app/javascript/dashboard/i18n/locale/ml/components.json b/app/javascript/dashboard/i18n/locale/ml/components.json
index f810c1e56..c2d1dc756 100644
--- a/app/javascript/dashboard/i18n/locale/ml/components.json
+++ b/app/javascript/dashboard/i18n/locale/ml/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/generalSettings.json b/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
index 92ca11725..5762edb82 100644
--- a/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "അക്കൗണ്ടിന്റെ പേര്",
         "PLACEHOLDER": "നിങ്ങളുടെ അക്കൗണ്ടിന്റെ പേര്",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "പ്രവർത്തനമൊന്നുമില്ലെങ്കിൽ ടിക്കറ്റിന് ശേഷമുള്ള ദിവസങ്ങളുടെ എണ്ണം യാന്ത്രികമായി പരിഹരിക്കേണ്ടതാണ്",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "നിങ്ങളുടെ അക്കൗണ്ടിനായി ഇമെയിലുകളുമായുള്ള സംഭാഷണ തുടർച്ച പ്രവർത്തനക്ഷമമാക്കി.",
diff --git a/app/javascript/dashboard/i18n/locale/ms/components.json b/app/javascript/dashboard/i18n/locale/ms/components.json
index 6aa91cf7f..c0ad88921 100644
--- a/app/javascript/dashboard/i18n/locale/ms/components.json
+++ b/app/javascript/dashboard/i18n/locale/ms/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/generalSettings.json b/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
index 993cc338b..02a2dc675 100644
--- a/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/ne/components.json b/app/javascript/dashboard/i18n/locale/ne/components.json
index c7230b1fc..e44c6e039 100644
--- a/app/javascript/dashboard/i18n/locale/ne/components.json
+++ b/app/javascript/dashboard/i18n/locale/ne/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/generalSettings.json b/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/nl/components.json b/app/javascript/dashboard/i18n/locale/nl/components.json
index 15f2825a7..5f52637d7 100644
--- a/app/javascript/dashboard/i18n/locale/nl/components.json
+++ b/app/javascript/dashboard/i18n/locale/nl/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/generalSettings.json b/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
index 465fc8a8c..9f353955c 100644
--- a/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "accountnaam",
         "PLACEHOLDER": "Uw accountnaam",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/no/components.json b/app/javascript/dashboard/i18n/locale/no/components.json
index 2ec8d7dae..2e9776e1f 100644
--- a/app/javascript/dashboard/i18n/locale/no/components.json
+++ b/app/javascript/dashboard/i18n/locale/no/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/generalSettings.json b/app/javascript/dashboard/i18n/locale/no/generalSettings.json
index fa164f7c5..9aefa3d13 100644
--- a/app/javascript/dashboard/i18n/locale/no/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/no/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Kontonavn",
         "PLACEHOLDER": "Ditt kontonavn",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Antall dager en sak skal løses automatisk hvis det ikke har vært aktivitet",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Samtalekontinuitet med e-post er aktivert for din konto.",
diff --git a/app/javascript/dashboard/i18n/locale/pl/components.json b/app/javascript/dashboard/i18n/locale/pl/components.json
index 2cf9539b1..dc56b980b 100644
--- a/app/javascript/dashboard/i18n/locale/pl/components.json
+++ b/app/javascript/dashboard/i18n/locale/pl/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Dowiedz się więcej",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/generalSettings.json b/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
index d1c9bb3c2..5acdeeab5 100644
--- a/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID konta",
         "NOTE": "To ID jest wymagane, jeśli tworzysz integrację opartą na API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Nazwa konta",
         "PLACEHOLDER": "Nazwa konta",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Liczba dni po upływie których rozmowa powinna zostać automatycznie zamknięta z powodu braku aktywności",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Wprowadź poprawną wartość dla czasu automatycznego zamykania rozmów (minimum 1 dzień, maksimum 999 dni)"
+        "ERROR": "Wprowadź poprawną wartość dla czasu automatycznego zamykania rozmów (minimum 1 dzień, maksimum 999 dni)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Kontynuacja rozmów za pomocą wiadomości e-mail jest włączona dla Twojego konta.",
diff --git a/app/javascript/dashboard/i18n/locale/pt/components.json b/app/javascript/dashboard/i18n/locale/pt/components.json
index cd5b970a3..df71ba7e8 100644
--- a/app/javascript/dashboard/i18n/locale/pt/components.json
+++ b/app/javascript/dashboard/i18n/locale/pt/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Saber mais",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/generalSettings.json b/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
index 61a09f0f9..caf2dd990 100644
--- a/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID da conta",
         "NOTE": "Este ID é necessário para integrações via API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Nome da conta",
         "PLACEHOLDER": "Nome da sua conta",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Número de dias sem nenhuma atividade, após os quais o ticket se auto-resolve",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Por favor, indique um período de resolução automática válido (mínimo de 1 dia e máximo de 999 dias)"
+        "ERROR": "Por favor, indique um período de resolução automática válido (mínimo de 1 dia e máximo de 999 dias)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "A sua conta tem a opção de continuar as conversas por e-mail ativa.",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/components.json b/app/javascript/dashboard/i18n/locale/pt_BR/components.json
index bf3330bac..e877c4f24 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/components.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Saiba mais",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutos",
+    "HOURS": "Horas",
+    "DAYS": "Dias",
+    "PLACEHOLDER": "Insira a duração"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json b/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
index 785612ab3..a08336e6c 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID da Conta",
         "NOTE": "Este ID é necessário se você está construindo uma integração baseada em API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Resolver conversas automaticamente",
+        "NOTE": "Essa configuração permitirá que você finalize automaticamente a conversa após um determinado período. Defina abaixo a duração e personalize a mensagem para o usuário."
+      },
       "NAME": {
         "LABEL": "Nome da Conta",
         "PLACEHOLDER": "Nome da sua conta",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Depois de quantos dias um ticket deve se resolver mesmo caso não haja nenhuma atividade",
+        "LABEL": "Tempo de inatividade para resolução",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Por favor, insira um período de resolução automática válido (mínimo de 1 dia e máximo de 999 dias)"
+        "ERROR": "Por favor, insira um período de resolução automática válido (mínimo de 1 dia e máximo de 999 dias)",
+        "API": {
+          "SUCCESS": "Configurações de resolução automática atualizadas com sucesso",
+          "ERROR": "Falha ao atualizar as configurações de resolução automática"
+        },
+        "UPDATE_BUTTON": "Atualizar resolução automática",
+        "MESSAGE_LABEL": "Mensagem de resolução personalizada",
+        "MESSAGE_PLACEHOLDER": "A conversa foi marcada como resolvida pelo sistema por ter 15 dias de inatividade",
+        "MESSAGE_HELP": "Esta mensagem é enviada ao cliente quando uma conversa é resolvida automaticamente pelo sistema devido à inatividade."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "A continuidade das conversas com e-mails está ativada para sua conta.",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json b/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
index 87e835285..a0f15b766 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
@@ -407,12 +407,12 @@
         "NAME": {
           "LABEL": "Nome",
           "PLACEHOLDER": "Digite o nome do assistente",
-          "ERROR": "The name is required"
+          "ERROR": "O nome é obrigatório"
         },
         "DESCRIPTION": {
           "LABEL": "Descrição",
           "PLACEHOLDER": "Digite a descrição do assistente",
-          "ERROR": "The description is required"
+          "ERROR": "A descrição é obrigatória"
         },
         "PRODUCT_NAME": {
           "LABEL": "Nome do Produto",
diff --git a/app/javascript/dashboard/i18n/locale/ro/components.json b/app/javascript/dashboard/i18n/locale/ro/components.json
index 03d4a2391..5be9ed8ab 100644
--- a/app/javascript/dashboard/i18n/locale/ro/components.json
+++ b/app/javascript/dashboard/i18n/locale/ro/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Află mai mult",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/generalSettings.json b/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
index b9badadd9..51ead4b23 100644
--- a/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID cont",
         "NOTE": "Acest ID este necesar dacă construiți o integrare bazată pe API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Nume cont",
         "PLACEHOLDER": "Numele contului tău",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Numărul de zile de pe bilet ar trebui să se rezolve automat dacă nu există activitate",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Vă rugăm să introduceți o durată validă de rezolvare automată (minim 1 zi și maximum 999 de zile)"
+        "ERROR": "Vă rugăm să introduceți o durată validă de rezolvare automată (minim 1 zi și maximum 999 de zile)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Continuitatea conversației cu e-mailurile este activată pentru contul dvs.",
diff --git a/app/javascript/dashboard/i18n/locale/ru/components.json b/app/javascript/dashboard/i18n/locale/ru/components.json
index 3e3cb1aad..92890e3e0 100644
--- a/app/javascript/dashboard/i18n/locale/ru/components.json
+++ b/app/javascript/dashboard/i18n/locale/ru/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Узнайте больше",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/generalSettings.json b/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
index d8f0610d8..00c056536 100644
--- a/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID аккаунта",
         "NOTE": "Этот ID требуется для построения интеграции, основанной на API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Имя аккаунта",
         "PLACEHOLDER": "Имя вашего аккаунта",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Количество дней после того, как тикет будет автоматически решен, если нет активности",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Введите корректную длительность для автозавершения диалога (минимум 1 день, максимум 999)"
+        "ERROR": "Введите корректную длительность для автозавершения диалога (минимум 1 день, максимум 999)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Для вашего аккаунта включено продолжение диалогов по электронной почте.",
diff --git a/app/javascript/dashboard/i18n/locale/sh/components.json b/app/javascript/dashboard/i18n/locale/sh/components.json
index c7230b1fc..e44c6e039 100644
--- a/app/javascript/dashboard/i18n/locale/sh/components.json
+++ b/app/javascript/dashboard/i18n/locale/sh/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/generalSettings.json b/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/sk/components.json b/app/javascript/dashboard/i18n/locale/sk/components.json
index c03937260..8c705e06d 100644
--- a/app/javascript/dashboard/i18n/locale/sk/components.json
+++ b/app/javascript/dashboard/i18n/locale/sk/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/generalSettings.json b/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
index c598577c5..338c92cb5 100644
--- a/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID účtu",
         "NOTE": "Toto ID je potrebné, ak vytvárate integráciu založenú na rozhraní API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Názov účtu",
         "PLACEHOLDER": "Názov vášho účtu",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Počet dní po automatickom vyriešení tiketu, ak sa nevykonáva žiadna aktivita",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Pre vaše konto je povolená kontinuita konverzácie s e-mailami.",
diff --git a/app/javascript/dashboard/i18n/locale/sl/components.json b/app/javascript/dashboard/i18n/locale/sl/components.json
index d4707b1eb..52d6109e1 100644
--- a/app/javascript/dashboard/i18n/locale/sl/components.json
+++ b/app/javascript/dashboard/i18n/locale/sl/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/generalSettings.json b/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/sq/components.json b/app/javascript/dashboard/i18n/locale/sq/components.json
index c7230b1fc..e44c6e039 100644
--- a/app/javascript/dashboard/i18n/locale/sq/components.json
+++ b/app/javascript/dashboard/i18n/locale/sq/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/generalSettings.json b/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/sr/components.json b/app/javascript/dashboard/i18n/locale/sr/components.json
index 42a86f093..f78a78497 100644
--- a/app/javascript/dashboard/i18n/locale/sr/components.json
+++ b/app/javascript/dashboard/i18n/locale/sr/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Saznajte više",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/generalSettings.json b/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
index 4ab3baaf8..6269f50f6 100644
--- a/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID naloga",
         "NOTE": "Ovaj ID je neophodan ako izgrađujete integraciju zasnovanu na API-ju"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Naziv naloga",
         "PLACEHOLDER": "Naziv vašeg naloga",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Broj dana nakon čega će se tiket automatski rešiti ako nema aktivnosti",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Molim vas unesite ispravno trajanje za automatsko rešavanje (minimalno 1 dan i maksimalno 999 dana)"
+        "ERROR": "Molim vas unesite ispravno trajanje za automatsko rešavanje (minimalno 1 dan i maksimalno 999 dana)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Nastavljanje razgovora putem e-poruka je omogućeno za vaš nalog.",
diff --git a/app/javascript/dashboard/i18n/locale/sv/components.json b/app/javascript/dashboard/i18n/locale/sv/components.json
index fe14f7b45..bd0548eed 100644
--- a/app/javascript/dashboard/i18n/locale/sv/components.json
+++ b/app/javascript/dashboard/i18n/locale/sv/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Läs mer",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/generalSettings.json b/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
index f0bb3a031..d618a5977 100644
--- a/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Kontonamn",
         "PLACEHOLDER": "Ditt kontonamn",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Antal dagar till ett ärende ska automatlösas på grund av inaktivitet",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Konversationskontinuitet med e-post är aktiverat för ditt konto.",
diff --git a/app/javascript/dashboard/i18n/locale/ta/components.json b/app/javascript/dashboard/i18n/locale/ta/components.json
index 59a7ddec1..4adf87ecf 100644
--- a/app/javascript/dashboard/i18n/locale/ta/components.json
+++ b/app/javascript/dashboard/i18n/locale/ta/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/generalSettings.json b/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
index 806674316..c22bae67f 100644
--- a/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "கணக்கின் பெயர்",
         "PLACEHOLDER": "உங்கள் கணக்கின் பெயர்",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/th/components.json b/app/javascript/dashboard/i18n/locale/th/components.json
index f20c1e3fd..93cf557c3 100644
--- a/app/javascript/dashboard/i18n/locale/th/components.json
+++ b/app/javascript/dashboard/i18n/locale/th/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "เรียนรู้เพิ่มเติม",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/generalSettings.json b/app/javascript/dashboard/i18n/locale/th/generalSettings.json
index 677d5633f..a792627de 100644
--- a/app/javascript/dashboard/i18n/locale/th/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/th/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "หมายเลขบัญชี",
         "NOTE": "โปรดระบุหมายเลขบัญชีหากคุณต้องการเชื่อมต่อกับ API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "ชื่อบัญชี",
         "PLACEHOLDER": "ชื่อบัญชีของคุณ",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "จำนวนวันที่จะเปลี่ยนสถานะเป็นสำเร็จถ้าไม่มีความเคลื่อนไหว",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "โปรดระบุช่วงเวลาในการปิดการสนทนาอัตโนมัติให้ถูกต้อง (ขั้นต่ำ 1 วัน มากสุด 999 วัน)"
+        "ERROR": "โปรดระบุช่วงเวลาในการปิดการสนทนาอัตโนมัติให้ถูกต้อง (ขั้นต่ำ 1 วัน มากสุด 999 วัน)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "การสนทนาด้วยอีเมล์ถูกเปิดสำหรับบัญชีของคุณ",
diff --git a/app/javascript/dashboard/i18n/locale/tl/components.json b/app/javascript/dashboard/i18n/locale/tl/components.json
index c7230b1fc..e44c6e039 100644
--- a/app/javascript/dashboard/i18n/locale/tl/components.json
+++ b/app/javascript/dashboard/i18n/locale/tl/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/generalSettings.json b/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/tr/components.json b/app/javascript/dashboard/i18n/locale/tr/components.json
index a6611ad40..c047c1c85 100644
--- a/app/javascript/dashboard/i18n/locale/tr/components.json
+++ b/app/javascript/dashboard/i18n/locale/tr/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Daha Fazla",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/generalSettings.json b/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
index 1a7be9302..5de8f51f2 100644
--- a/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Hesap Kimliği",
         "NOTE": "API tabanlı bir entegrasyon oluşturuyorsanız bu kimlik gereklidir"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Hesap Adı",
         "PLACEHOLDER": "Hesap adınız",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Etkinlik yoksa, bir biletin otomatik olarak çözülmesi gereken gün sayısı",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Lütfen geçerli bir otomatik çözüm süresi girin (minimum 1 gün ve maksimum 999 gün)"
+        "ERROR": "Lütfen geçerli bir otomatik çözüm süresi girin (minimum 1 gün ve maksimum 999 gün)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Hesabınız için e-posta ile iletişim devre dışı bırakıldı.",
diff --git a/app/javascript/dashboard/i18n/locale/uk/components.json b/app/javascript/dashboard/i18n/locale/uk/components.json
index aab333184..22395ecc6 100644
--- a/app/javascript/dashboard/i18n/locale/uk/components.json
+++ b/app/javascript/dashboard/i18n/locale/uk/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Детальніше",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/generalSettings.json b/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
index ae8bc398d..313e2b1d6 100644
--- a/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "ID акаунту",
         "NOTE": "Цей ID необхідний, якщо ви створюєте інтеграцію з API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Назва облікового запису",
         "PLACEHOLDER": "Ім'я вашого облікового запису",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Кількість днів після того, як заявка повинна автоматично буде закрита, якщо немає активності",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Будь ласка, введіть допустиму тривалість автозакртиття (мінімум 1 день і максимум 999 днів)"
+        "ERROR": "Будь ласка, введіть допустиму тривалість автозакртиття (мінімум 1 день і максимум 999 днів)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Продовження діалогу з е-поштою активоване для вашого облікового запису.",
diff --git a/app/javascript/dashboard/i18n/locale/ur/components.json b/app/javascript/dashboard/i18n/locale/ur/components.json
index 081b19bb3..02df3a635 100644
--- a/app/javascript/dashboard/i18n/locale/ur/components.json
+++ b/app/javascript/dashboard/i18n/locale/ur/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/generalSettings.json b/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
index 16864e8a1..47ad0b1ff 100644
--- a/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/components.json b/app/javascript/dashboard/i18n/locale/ur_IN/components.json
index c7230b1fc..e44c6e039 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/components.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json b/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
index cfda6c7da..e586fe761 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
diff --git a/app/javascript/dashboard/i18n/locale/vi/components.json b/app/javascript/dashboard/i18n/locale/vi/components.json
index cb1ea956b..d7fdcc472 100644
--- a/app/javascript/dashboard/i18n/locale/vi/components.json
+++ b/app/javascript/dashboard/i18n/locale/vi/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Tìm hiểu thêm",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/generalSettings.json b/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
index e7ec0d341..09745536f 100644
--- a/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Tài khoản SID",
         "NOTE": "ID này là bắt buộc nếu bạn đang xây dựng tích hợp dựa trên API"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "Tên tài khoản",
         "PLACEHOLDER": "Tên tài khoản của bạn",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Số ngày sau đó mà vé sẽ tự động giải quyết nếu không có hoạt động nào",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Vui lòng điền thời lượng tự động giải quyết hợp lệ (tối thiểu 1 ngày và tối đa 999 ngày)"
+        "ERROR": "Vui lòng điền thời lượng tự động giải quyết hợp lệ (tối thiểu 1 ngày và tối đa 999 ngày)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Tính liên tục của cuộc trò chuyện với email được kích hoạt cho tài khoản của bạn.",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/components.json b/app/javascript/dashboard/i18n/locale/zh_CN/components.json
index 72dc74dfa..8be474f93 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/components.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "了解更多",
     "WATCH_VIDEO": "观看视频"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json b/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
index 2e3ecafaf..c3b954dda 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "账号 ID",
         "NOTE": "如果您正在构建基于 API 的集成，那么此 ID 是必需的"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "帐户名称",
         "PLACEHOLDER": "您的帐户名称",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "非活跃工单的自动结单的天数",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "请输入一个有效的自动解决时间 (至少 1 天，最多999 天)。"
+        "ERROR": "请输入一个有效的自动解决时间 (至少 1 天，最多999 天)。",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "您的帐户启用了与电子邮件的对话连续性。",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/components.json b/app/javascript/dashboard/i18n/locale/zh_TW/components.json
index 8631ab450..9d4176c48 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/components.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/components.json
@@ -43,5 +43,11 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json b/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
index fcb2fc026..14516002f 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
@@ -44,6 +44,10 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
       "NAME": {
         "LABEL": "帳戶名稱",
         "PLACEHOLDER": "您的帳戶名稱",
@@ -65,9 +69,18 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update Auto-resolve",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "您的帳戶啟用了電子信箱與對話的持續性功能。",
diff --git a/config/locales/am.yml b/config/locales/am.yml
index 289179ac7..1e06aebde 100644
--- a/config/locales/am.yml
+++ b/config/locales/am.yml
@@ -145,7 +145,9 @@ am:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/ar.yml b/config/locales/ar.yml
index 9418da59e..1394d927c 100644
--- a/config/locales/ar.yml
+++ b/config/locales/ar.yml
@@ -145,7 +145,9 @@ ar:
         open: 'تم إعادة فتح المحادثة بواسطة %{user_name}'
         pending: 'تم تحديث حالة المحادثة لـ"معلقة" بواسطة %{user_name}'
         snoozed: 'تم تأجيل المحادثة بواسطة %{user_name}'
-        auto_resolved: 'تم وضع علامة على المحادثة كمحلولة من قبل النظام بسبب %{duration} أيام من عدم النشاط'
+        auto_resolved_days: 'تم وضع علامة على المحادثة كمحلولة من قبل النظام بسبب %{count} أيام من عدم النشاط'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: أعاد النظام فتح المحادثة بسبب رسالة واردة جديدة.
       priority:
         added: '%{user_name} حدد الأولوية إلى %{new_priority}'
diff --git a/config/locales/az.yml b/config/locales/az.yml
index 2dbf3f936..2375edafb 100644
--- a/config/locales/az.yml
+++ b/config/locales/az.yml
@@ -145,7 +145,9 @@ az:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/bg.yml b/config/locales/bg.yml
index 02752863c..18fca0c3b 100644
--- a/config/locales/bg.yml
+++ b/config/locales/bg.yml
@@ -145,7 +145,9 @@ bg:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/ca.yml b/config/locales/ca.yml
index 67aa72fa9..25fdecfe1 100644
--- a/config/locales/ca.yml
+++ b/config/locales/ca.yml
@@ -145,7 +145,9 @@ ca:
         open: 'La conversa es va reobrir per %{user_name}'
         pending: 'La conversa va ser marcada com pendent per %{user_name}'
         snoozed: '%{user_name} ha posposat la conversa'
-        auto_resolved: 'El sistema ha marcat que la conversa s''ha resolt a causa de %{duration} dies d''inactivitat'
+        auto_resolved_days: 'El sistema ha marcat que la conversa s''ha resolt a causa de %{count} dies d''inactivitat'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: El sistema ha reobert la conversa a causa d'un nou missatge entrant.
       priority:
         added: '%{user_name} ha establert la prioritat a %{new_priority}'
diff --git a/config/locales/cs.yml b/config/locales/cs.yml
index 3b563c9f8..890aefe25 100644
--- a/config/locales/cs.yml
+++ b/config/locales/cs.yml
@@ -145,7 +145,9 @@ cs:
         open: 'Konverzace byla znovu otevřena uživatelem %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/da.yml b/config/locales/da.yml
index ae82593cf..0b03be9f6 100644
--- a/config/locales/da.yml
+++ b/config/locales/da.yml
@@ -145,7 +145,9 @@ da:
         open: 'Samtalen blev genåbnet af %{user_name}'
         pending: 'Samtalen blev markeret som afventende af %{user_name}'
         snoozed: 'Samtalen blev udskudt af %{user_name}'
-        auto_resolved: 'Samtalen blev markeret som løst af systemet på grund af %{duration} dages inaktivitet'
+        auto_resolved_days: 'Samtalen blev markeret som løst af systemet på grund af %{count} dages inaktivitet'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/de.yml b/config/locales/de.yml
index 9ed63cd17..584092e32 100644
--- a/config/locales/de.yml
+++ b/config/locales/de.yml
@@ -145,7 +145,9 @@ de:
         open: 'Das Gespräch wurde von %{user_name} wieder eröffnet'
         pending: 'Das Gespräch wurde von %{user_name} als ausstehend markiert'
         snoozed: 'Das Gespräch wurde von %{user_name} zur Erinnerung markiert'
-        auto_resolved: 'Das Gespräch wurde vom System aufgrund von %{duration} Tagen Inaktivität gelöst'
+        auto_resolved_days: 'Das Gespräch wurde vom System aufgrund von %{count} Tagen Inaktivität gelöst'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Das System hat die Unterhaltung aufgrund einer neuen eingehenden Nachricht wieder geöffnet.
       priority:
         added: '%{user_name} hat die Priorität auf %{new_priority} gesetzt'
diff --git a/config/locales/el.yml b/config/locales/el.yml
index 7a1efc9b0..53e2828f5 100644
--- a/config/locales/el.yml
+++ b/config/locales/el.yml
@@ -145,7 +145,9 @@ el:
         open: 'Έγινε επαναφορά της συνομιλίας από τον %{user_name}'
         pending: 'Η συνομιλία επισημάνθηκε ως εκκρεμής από τον %{user_name}'
         snoozed: 'Η συνομιλία σημάνθηκε ως "καθυστερημένη" (snoozed) από τον %{user_name}'
-        auto_resolved: 'Η συνομιλία σημάνθηκε επιλυθείσα από το σύστημα με την παρέλευση %{duration} ημερών άνευ δραστηριότητας'
+        auto_resolved_days: 'Η συνομιλία σημάνθηκε επιλυθείσα από το σύστημα με την παρέλευση %{count} ημερών άνευ δραστηριότητας'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/es.yml b/config/locales/es.yml
index ffbe568ea..74dbc5c6a 100644
--- a/config/locales/es.yml
+++ b/config/locales/es.yml
@@ -145,7 +145,9 @@ es:
         open: 'La conversación fue reabierta por %{user_name}'
         pending: 'La conversación fue marcada como pendiente por %{user_name}'
         snoozed: 'La conversación fue pospuesta por %{user_name}'
-        auto_resolved: 'La conversación fue marcada por el sistema debido a %{duration} días de inactividad'
+        auto_resolved_days: 'La conversación fue marcada por el sistema debido a %{count} días de inactividad'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: El sistema reabrió la conversación debido a un nuevo mensaje entrante.
       priority:
         added: '%{user_name} estableció la prioridad a %{new_priority}'
diff --git a/config/locales/fa.yml b/config/locales/fa.yml
index 0dda83588..1f20e4e13 100644
--- a/config/locales/fa.yml
+++ b/config/locales/fa.yml
@@ -145,7 +145,9 @@ fa:
         open: 'گفتگو توسط ایجنت %{user_name} مجددا باز شده بود'
         pending: 'مکالمه توسط %{user_name} به عنوان معلق علامت گذاری شد'
         snoozed: 'مکالمه توسط %{user_name} به تعویق افتاد'
-        auto_resolved: 'به دلیل %{duration} روز عدم فعالیت ، مکالمه توسط سیستم بسته شد'
+        auto_resolved_days: 'به دلیل %{count} روز عدم فعالیت ، مکالمه توسط سیستم بسته شد'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: سیستم به دلیل یک پیام دریافتی جدید، مکالمه را دوباره باز کرد.
       priority:
         added: '%{user_name} اولویت را روی %{new_priority} تنظیم کرد'
diff --git a/config/locales/fi.yml b/config/locales/fi.yml
index 4fd442da1..34afde79b 100644
--- a/config/locales/fi.yml
+++ b/config/locales/fi.yml
@@ -145,7 +145,9 @@ fi:
         open: '%{user_name} uudelleenavasi keskustelun'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Keskustelu merkittiin ratkaistuksi automaattisesti, sillä on kulunut %{duration} päivää viimeisestä viestistä'
+        auto_resolved_days: 'Keskustelu merkittiin ratkaistuksi automaattisesti, sillä on kulunut %{count} päivää viimeisestä viestistä'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/fr.yml b/config/locales/fr.yml
index 6fa2443b9..5d249f49c 100644
--- a/config/locales/fr.yml
+++ b/config/locales/fr.yml
@@ -145,7 +145,9 @@ fr:
         open: 'La conversation a été ré-ouverte par %{user_name}'
         pending: 'La conversation a été marquée comme en attente par %{user_name}'
         snoozed: 'La conversation a été reportée par %{user_name}'
-        auto_resolved: 'La conversation a été marquée comme résolue par le système en raison de %{duration} jours d''inactivité'
+        auto_resolved_days: 'La conversation a été marquée comme résolue par le système en raison de %{count} jours d''inactivité'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Le système a rouvert la conversation en raison d'un nouveau message entrant.
       priority:
         added: '%{user_name} fixe la priorité à %{new_priority}'
diff --git a/config/locales/he.yml b/config/locales/he.yml
index 6ef731fd1..fb0eba4e8 100644
--- a/config/locales/he.yml
+++ b/config/locales/he.yml
@@ -145,7 +145,9 @@ he:
         open: 'השיחה נפתחה מחדש על ידי %{user_name}'
         pending: 'השיחה סומנה כממתינה על ידי %{user_name}'
         snoozed: 'השיחה הושהה על ידי %{user_name}'
-        auto_resolved: 'השיחה סומנה כפתורה על ידי המערכת עקב חוסר פעילות של %{duration} ימים'
+        auto_resolved_days: 'השיחה סומנה כפתורה על ידי המערכת עקב חוסר פעילות של %{count} ימים'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/hi.yml b/config/locales/hi.yml
index abe8dd3d8..5cd91f77f 100644
--- a/config/locales/hi.yml
+++ b/config/locales/hi.yml
@@ -145,7 +145,9 @@ hi:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/hr.yml b/config/locales/hr.yml
index 8afb9fe78..45bda80be 100644
--- a/config/locales/hr.yml
+++ b/config/locales/hr.yml
@@ -145,7 +145,9 @@ hr:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Sustav je ponovno otvorio razgovor zbog pristigle nove poruke.
       priority:
         added: '%{user_name} je postavio prioritet na %{new_priority}'
diff --git a/config/locales/hu.yml b/config/locales/hu.yml
index 444d80f00..7b9ce93a2 100644
--- a/config/locales/hu.yml
+++ b/config/locales/hu.yml
@@ -145,7 +145,9 @@ hu:
         open: 'A beszélgetést újranyitotta %{user_name}'
         pending: 'A beszélgetést %{user_name} folyamatban lévőnek jelölte'
         snoozed: 'A beszélgetést %{user_name} elnémította'
-        auto_resolved: 'A beszélgetést lezárta a rendszer mivel %{duration} napja inaktív volt'
+        auto_resolved_days: 'A beszélgetést lezárta a rendszer mivel %{count} napja inaktív volt'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: A rendszer újranyitotta a beszélgetést egy új bejövő üzenet miatt.
       priority:
         added: '%{user_name} beállította a prioritást erre: %{new_priority}'
diff --git a/config/locales/hy.yml b/config/locales/hy.yml
index 6dfa38a67..cd4dcb783 100644
--- a/config/locales/hy.yml
+++ b/config/locales/hy.yml
@@ -145,7 +145,9 @@ hy:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/id.yml b/config/locales/id.yml
index 9bc01872c..89dce8175 100644
--- a/config/locales/id.yml
+++ b/config/locales/id.yml
@@ -145,7 +145,9 @@ id:
         open: 'Percakapan telah dibuka kembali oleh %{user_name}'
         pending: 'Percakapan telah ditandai sebagai tertunda oleh %{user_name}'
         snoozed: 'Percakapan telah ditunda oleh %{user_name}'
-        auto_resolved: 'Percakapan ditandai terselesaikan oleh sistem karena tidak ada aktifitas dalam %{duration} hari'
+        auto_resolved_days: 'Percakapan ditandai terselesaikan oleh sistem karena tidak ada aktifitas dalam %{count} hari'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Sistem membuka kembali percakapan karena pesan masuk baru.
       priority:
         added: '%{user_name} tetapkan prioritas untuk %{new_priority}'
diff --git a/config/locales/is.yml b/config/locales/is.yml
index d36eeca0d..a234cf915 100644
--- a/config/locales/is.yml
+++ b/config/locales/is.yml
@@ -145,7 +145,9 @@ is:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Samtal var merkt sem í bið af %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Samtal var merkt sem leyst af kerfinu vegna óvirkni í %{duration} daga'
+        auto_resolved_days: 'Samtal var merkt sem leyst af kerfinu vegna óvirkni í %{count} daga'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/it.yml b/config/locales/it.yml
index 998375e4a..c1cf9aa08 100644
--- a/config/locales/it.yml
+++ b/config/locales/it.yml
@@ -145,7 +145,9 @@ it:
         open: 'La conversazione è stata riaperta da %{user_name}'
         pending: 'La conversazione è stata contrassegnata come in attesa da %{user_name}'
         snoozed: 'La conversazione è stata posticipata da %{user_name}'
-        auto_resolved: 'La conversazione è stata contrassegnata come risolta dal sistema a causa di %{duration} giorni d''inattività'
+        auto_resolved_days: 'La conversazione è stata contrassegnata come risolta dal sistema a causa di %{count} giorni d''inattività'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/ja.yml b/config/locales/ja.yml
index d3fcc8706..82ff3adf1 100644
--- a/config/locales/ja.yml
+++ b/config/locales/ja.yml
@@ -145,7 +145,9 @@ ja:
         open: '%{user_name} によって会話が再開されました'
         pending: '%{user_name} によって会話が保留にされました'
         snoozed: '%{user_name} によって会話がスヌーズされました'
-        auto_resolved: '%{duration} 日間会話が非アクティブだったため、システムにより解決済みにされました'
+        auto_resolved_days: '%{count} 日間会話が非アクティブだったため、システムにより解決済みにされました'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: 新しい受信メッセージを受信したため、システムが会話が再開されました
       priority:
         added: '%{user_name} が優先度を "%{new_priority}" に設定しました'
diff --git a/config/locales/ka.yml b/config/locales/ka.yml
index 27dce6767..ad0cd5159 100644
--- a/config/locales/ka.yml
+++ b/config/locales/ka.yml
@@ -145,7 +145,9 @@ ka:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/ko.yml b/config/locales/ko.yml
index 6e7b051e5..42417b179 100644
--- a/config/locales/ko.yml
+++ b/config/locales/ko.yml
@@ -145,7 +145,9 @@ ko:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/lt.yml b/config/locales/lt.yml
index 26c57124d..00de10987 100644
--- a/config/locales/lt.yml
+++ b/config/locales/lt.yml
@@ -145,7 +145,9 @@ lt:
         open: 'Pokalbį iš naujo pradėjo %{user_name}'
         pending: 'Pokalbį pažymėjo %{user_name} kaip laukiantį'
         snoozed: 'Pokalbį atidėjo %{user_name}'
-        auto_resolved: 'Sistema pokalbį pažymėjo kaip baigtą dėl %{duration} neaktyvumo dienų'
+        auto_resolved_days: 'Sistema pokalbį pažymėjo kaip baigtą dėl %{count} neaktyvumo dienų'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Sistema vėl atidarė pokalbį dėl naujo gaunamo pranešimo.
       priority:
         added: '%{user_name} nustatė prioritetą į %{new_priority}'
diff --git a/config/locales/lv.yml b/config/locales/lv.yml
index 3579952a5..3588f491c 100644
--- a/config/locales/lv.yml
+++ b/config/locales/lv.yml
@@ -145,7 +145,9 @@ lv:
         open: '%{user_name} atkārtoti atvēra sarunu'
         pending: '%{user_name} sarunu atzīmēja kā neapstiprinātu'
         snoozed: '%{user_name} atlika sarunu'
-        auto_resolved: 'Sistēma sarunu atzīmēja kā atrisinātu %{duration} dienu neaktivitātes dēļ'
+        auto_resolved_days: 'Sistēma sarunu atzīmēja kā atrisinātu %{count} dienu neaktivitātes dēļ'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Sistēma atkārtoti atvēra sarunu jauna ienākoša ziņojuma dēļ.
       priority:
         added: '%{user_name} iestatīja prioritāti uz %{new_priority}'
diff --git a/config/locales/ml.yml b/config/locales/ml.yml
index 6f992f50d..676cf8624 100644
--- a/config/locales/ml.yml
+++ b/config/locales/ml.yml
@@ -145,7 +145,9 @@ ml:
         open: 'സംഭാഷണം %{user_name} വീണ്ടും തുറന്നു'
         pending: '%{user_name} സംഭാഷണം തീർച്ചപ്പെടുത്താത്തതായി അടയാളപ്പെടുത്തി'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/ms.yml b/config/locales/ms.yml
index e23420e5c..d471144b5 100644
--- a/config/locales/ms.yml
+++ b/config/locales/ms.yml
@@ -145,7 +145,9 @@ ms:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/ne.yml b/config/locales/ne.yml
index 76d5440b2..664cb7cb1 100644
--- a/config/locales/ne.yml
+++ b/config/locales/ne.yml
@@ -145,7 +145,9 @@ ne:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/nl.yml b/config/locales/nl.yml
index 6881c0939..c5c937fc3 100644
--- a/config/locales/nl.yml
+++ b/config/locales/nl.yml
@@ -145,7 +145,9 @@ nl:
         open: 'Gesprek werd heropend door %{user_name}'
         pending: 'Gesprek werd gemarkeerd als in afwachting door %{user_name}'
         snoozed: 'Gesprek werd gesluimerd door %{user_name}'
-        auto_resolved: 'Gesprek werd door systeem gemarkeerd als opgelost na %{duration} dagen inactiviteit'
+        auto_resolved_days: 'Gesprek werd door systeem gemarkeerd als opgelost na %{count} dagen inactiviteit'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/no.yml b/config/locales/no.yml
index 00b68f9c1..ef2327236 100644
--- a/config/locales/no.yml
+++ b/config/locales/no.yml
@@ -145,7 +145,9 @@
         open: 'Samtalen ble gjenåpnet av %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Samtale ble automatisk merket løst på grunn av %{duration} dager med inaktivitet'
+        auto_resolved_days: 'Samtale ble automatisk merket løst på grunn av %{count} dager med inaktivitet'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/pl.yml b/config/locales/pl.yml
index 87f2ad3b5..4d3878d45 100644
--- a/config/locales/pl.yml
+++ b/config/locales/pl.yml
@@ -145,7 +145,9 @@ pl:
         open: 'Rozmowa została ponownie otwarta przez %{user_name}'
         pending: 'Rozmowa została oznaczona jako oczekująca przez %{user_name}'
         snoozed: 'Rozmowa została uśpiona przez %{user_name}'
-        auto_resolved: 'Rozmowa została oznaczona przez system jako rozwiązana z powodu %{duration} dni bezczynności'
+        auto_resolved_days: 'Rozmowa została oznaczona przez system jako rozwiązana z powodu %{count} dni bezczynności'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System otworzył ponownie rozmowę z powodu nowej wiadomości przychodzącej.
       priority:
         added: '%{user_name} ustawił priorytet na %{new_priority}'
diff --git a/config/locales/pt.yml b/config/locales/pt.yml
index 4b630e66a..fe2286502 100644
--- a/config/locales/pt.yml
+++ b/config/locales/pt.yml
@@ -145,7 +145,9 @@ pt:
         open: 'Conversa foi reaberta por %{user_name}'
         pending: 'Conversa marcada como pendente por %{user_name}'
         snoozed: 'Conversa adiada por %{user_name}'
-        auto_resolved: 'Conversa auto-resolvida pelo sistema por causa dos %{duration} dias sem inatividade'
+        auto_resolved_days: 'Conversa auto-resolvida pelo sistema por causa dos %{count} dias sem inatividade'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: O sistema reabriu a conversa por ter sido recebida uma nova mensagem.
       priority:
         added: '%{user_name} definiu a prioridade para %{new_priority}'
diff --git a/config/locales/pt_BR.yml b/config/locales/pt_BR.yml
index a8b0f1d02..601f689ac 100644
--- a/config/locales/pt_BR.yml
+++ b/config/locales/pt_BR.yml
@@ -145,7 +145,9 @@ pt_BR:
         open: 'Conversa foi reaberta por %{user_name}'
         pending: 'Conversa foi marcada como pendente por %{user_name}'
         snoozed: 'Conversa foi adiada por %{user_name}'
-        auto_resolved: 'Conversa foi marcada como resolvida pelo sistema por ter %{duration} dias de inatividade'
+        auto_resolved_days: 'A conversa foi marcada como resolvida pelo sistema por ter %{count} dias de inatividade'
+        auto_resolved_hours: 'A conversa foi marcada como resolvida pelo sistema por ter %{count} horas de inatividade'
+        auto_resolved_minutes: 'A conversa foi marcada como resolvida pelo sistema por ter %{count} minutos de inatividade'
         system_auto_open: O sistema reabriu a conversa devido a uma nova mensagem recebida.
       priority:
         added: '%{user_name} definiu a prioridade para %{new_priority}'
diff --git a/config/locales/ro.yml b/config/locales/ro.yml
index c54f67349..48e03ea29 100644
--- a/config/locales/ro.yml
+++ b/config/locales/ro.yml
@@ -145,7 +145,9 @@ ro:
         open: 'Conversația a fost redeschisă de %{user_name}'
         pending: 'Conversația a fost marcată ca fiind în așteptare de către %{user_name}'
         snoozed: 'Conversația a fost snoozed de %{user_name}'
-        auto_resolved: 'Conversația a fost marcată de sistem din cauza %{duration} zile de inactivitate'
+        auto_resolved_days: 'Conversația a fost marcată de sistem din cauza %{count} zile de inactivitate'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Sistemul a redeschis conversația din cauza unui nou mesaj de intrare.
       priority:
         added: '%{user_name} setați prioritatea pentru a %{new_priority}'
diff --git a/config/locales/ru.yml b/config/locales/ru.yml
index b7117df94..f219e75c6 100644
--- a/config/locales/ru.yml
+++ b/config/locales/ru.yml
@@ -145,7 +145,9 @@ ru:
         open: '%{user_name} открыл заново диалог'
         pending: 'Разговор был помечен как ожидающий %{user_name}'
         snoozed: 'Разговор был помечен как отложенный %{user_name}'
-        auto_resolved: 'Разговор был помечен системой решённым из-за неактивности в течение %{duration} дней'
+        auto_resolved_days: 'Разговор был помечен системой решённым из-за неактивности в течение %{count} дней'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Система переоткрыла разговор из-за нового входящего сообщения.
       priority:
         added: '%{user_name} установил приоритет на %{new_priority}'
diff --git a/config/locales/sh.yml b/config/locales/sh.yml
index 916685cdf..cdfb561c5 100644
--- a/config/locales/sh.yml
+++ b/config/locales/sh.yml
@@ -145,7 +145,9 @@ sh:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/sk.yml b/config/locales/sk.yml
index 9585c950a..ff7de2de9 100644
--- a/config/locales/sk.yml
+++ b/config/locales/sk.yml
@@ -145,7 +145,9 @@ sk:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/sl.yml b/config/locales/sl.yml
index a6529051f..3d9d9746c 100644
--- a/config/locales/sl.yml
+++ b/config/locales/sl.yml
@@ -145,7 +145,9 @@ sl:
         open: '%{user_name} je znova odprl pogovor'
         pending: '%{user_name} je pogovor označil kot čakajočega'
         snoozed: '%{user_name} je preložil pogovor'
-        auto_resolved: 'Sistem je označil pogovor kot razrešen zaradi %{duration} dni nedejavnosti'
+        auto_resolved_days: 'Sistem je označil pogovor kot razrešen zaradi %{count} dni nedejavnosti'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Sistem je znova odprl pogovor zaradi novega dohodnega sporočila.
       priority:
         added: '%{user_name} je nastavil prednost na %{new_priority}'
diff --git a/config/locales/sq.yml b/config/locales/sq.yml
index fccbc17b2..d8e0cc689 100644
--- a/config/locales/sq.yml
+++ b/config/locales/sq.yml
@@ -145,7 +145,9 @@ sq:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/sr.yml b/config/locales/sr.yml
index f927a0b6e..30c0a8f63 100644
--- a/config/locales/sr.yml
+++ b/config/locales/sr.yml
@@ -145,7 +145,9 @@ sr-Latn:
         open: 'Razgovor je ponovo otvoren od strane %{user_name}'
         pending: 'Razgovor je označen kao na čekanju od strane %{user_name}'
         snoozed: 'Razgovor je odložen od strane %{user_name}'
-        auto_resolved: 'Razgovor je označen kao rešen od strane sistema zbog %{duration} dana neaktivnosti'
+        auto_resolved_days: 'Razgovor je označen kao rešen od strane sistema zbog %{count} dana neaktivnosti'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/sv.yml b/config/locales/sv.yml
index 5a1931180..3cb09f24e 100644
--- a/config/locales/sv.yml
+++ b/config/locales/sv.yml
@@ -145,7 +145,9 @@ sv:
         open: 'Konversationen öppnades igen av %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Konversationen har markerats som löst av systemet på grund av %{duration} dagars inaktivitet'
+        auto_resolved_days: 'Konversationen har markerats som löst av systemet på grund av %{count} dagars inaktivitet'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/ta.yml b/config/locales/ta.yml
index 171952e23..0f2fb6b40 100644
--- a/config/locales/ta.yml
+++ b/config/locales/ta.yml
@@ -145,7 +145,9 @@ ta:
         open: 'உரையாடலை %{user_name} மீண்டும் திறந்துள்ளார்'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/th.yml b/config/locales/th.yml
index 031f4749b..d5b9d9ab3 100644
--- a/config/locales/th.yml
+++ b/config/locales/th.yml
@@ -145,7 +145,9 @@ th:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/tl.yml b/config/locales/tl.yml
index 89024bb52..11a71c04f 100644
--- a/config/locales/tl.yml
+++ b/config/locales/tl.yml
@@ -145,7 +145,9 @@ tl:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/tr.yml b/config/locales/tr.yml
index 42e1fff8e..27fc93e35 100644
--- a/config/locales/tr.yml
+++ b/config/locales/tr.yml
@@ -145,7 +145,9 @@ tr:
         open: 'Konuşma %{user_name} tarafından açık olarak işaretlendi'
         pending: 'Konuşma, %{user_name} tarafından bekleyen olarak işaretlendi'
         snoozed: 'Konuşma, %{user_name} tarafından erteledi olarak işaretlendi'
-        auto_resolved: ' %{duration} günlük hareketsizlik nedeniyle konuşma, sistem tarafından çözümlendi olarak işaretlendi'
+        auto_resolved_days: ' %{count} günlük hareketsizlik nedeniyle konuşma, sistem tarafından çözümlendi olarak işaretlendi'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Sistem, yeni gelen bir mesaj nedeniyle konuşmayı tekrar açtı.
       priority:
         added: '%{user_name} önceliği %{new_priority} olarak ayarladı'
diff --git a/config/locales/uk.yml b/config/locales/uk.yml
index bba730a83..999508e12 100644
--- a/config/locales/uk.yml
+++ b/config/locales/uk.yml
@@ -145,7 +145,9 @@ uk:
         open: 'Розмову знову відкрито %{user_name}'
         pending: 'Бесіда була позначена як очікується %{user_name}'
         snoozed: 'Розмова була відкладена %{user_name}'
-        auto_resolved: 'Діалог був закритий системою через %{duration} днів неактивності'
+        auto_resolved_days: 'Діалог був закритий системою через %{count} днів неактивності'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Система повторно відкрила розмову через нове вхідне повідомлення.
       priority:
         added: '%{user_name} встановив пріоритет %{new_priority}'
diff --git a/config/locales/ur.yml b/config/locales/ur.yml
index 62df9f34f..6da50915c 100644
--- a/config/locales/ur.yml
+++ b/config/locales/ur.yml
@@ -145,7 +145,9 @@ ur:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/ur_IN.yml b/config/locales/ur_IN.yml
index 72c9ab3d8..75316ea8b 100644
--- a/config/locales/ur_IN.yml
+++ b/config/locales/ur_IN.yml
@@ -145,7 +145,9 @@ ur:
         open: 'Conversation was reopened by %{user_name}'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: 'Conversation was marked resolved by system due to %{duration} days of inactivity'
+        auto_resolved_days: 'Conversation was marked resolved by system due to %{count} days of inactivity'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'
diff --git a/config/locales/vi.yml b/config/locales/vi.yml
index 848356911..56c36eb37 100644
--- a/config/locales/vi.yml
+++ b/config/locales/vi.yml
@@ -145,7 +145,9 @@ vi:
         open: 'Cuộc trò chuyện đã được mở lại bởi %{user_name}'
         pending: 'Hội thoại được đánh dấu là chưa giải quyết bởi %{user_name}'
         snoozed: 'Hội thoại đã được tạm dừng lại bởi %{user_name}'
-        auto_resolved: 'Hội thoại được đánh dấu là đã giải quyết bởi hệ thống vì %{duration} ngày không hoạt động'
+        auto_resolved_days: 'Hội thoại được đánh dấu là đã giải quyết bởi hệ thống vì %{count} ngày không hoạt động'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: Hệ thống mở lại hội thoại do có tin nhắn mới.
       priority:
         added: '%{user_name} thiết lập độ ưu tiên thành %{new_priority}'
diff --git a/config/locales/zh_CN.yml b/config/locales/zh_CN.yml
index 9788c1b26..7173af8c3 100644
--- a/config/locales/zh_CN.yml
+++ b/config/locales/zh_CN.yml
@@ -145,7 +145,9 @@ zh_CN:
         open: '对话被 %{user_name} 重新打开'
         pending: '对话被标记由 %{user_name} 待处理'
         snoozed: '对话被 %{user_name} 暂停'
-        auto_resolved: '对话被系统标记为已解决, 原因是 %{duration} 天不活跃'
+        auto_resolved_days: '对话被系统标记为已解决, 原因是 %{count} 天不活跃'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: 由于收到新的消息，系统重新打开了对话。
       priority:
         added: '%{user_name} 将优先级设置为 %{new_priority}'
diff --git a/config/locales/zh_TW.yml b/config/locales/zh_TW.yml
index 3dd001948..b76f8926a 100644
--- a/config/locales/zh_TW.yml
+++ b/config/locales/zh_TW.yml
@@ -145,7 +145,9 @@ zh_TW:
         open: '被%{user_name}恢復對話。'
         pending: 'Conversation was marked as pending by %{user_name}'
         snoozed: 'Conversation was snoozed by %{user_name}'
-        auto_resolved: '由於對話已經 %{duration} 天沒有新活動，已經被系統標記為完成'
+        auto_resolved_days: '由於對話已經 %{count} 天沒有新活動，已經被系統標記為完成'
+        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
+        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
         system_auto_open: System reopened the conversation due to a new incoming message.
       priority:
         added: '%{user_name} set the priority to %{new_priority}'