feat: Add conversations summary CSV export (#13110)
# Pull Request Template ## Description This PR adds support for exporting conversation summary reports as CSV. Previously, the Conversations report incorrectly showed an option to download agent reports; this has now been fixed to export conversation-level data instead. Fixes https://linear.app/chatwoot/issue/CW-6176/conversation-reports-export-button-exports-agent-reports-instead ## Type of change - [x] Bug fix (non-breaking change which fixes an issue) - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? ### Screenshot <img width="1859" height="1154" alt="image" src="https://github.com/user-attachments/assets/419d26f4-fda9-4782-aea6-55ffad0c37ab" /> ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
@@ -0,0 +1,16 @@
|
||||
<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
|
||||
|
||||
<% headers = [
|
||||
I18n.t('reports.conversation_csv.conversations_count'),
|
||||
I18n.t('reports.conversation_csv.incoming_messages_count'),
|
||||
I18n.t('reports.conversation_csv.outgoing_messages_count'),
|
||||
I18n.t('reports.conversation_csv.avg_first_response_time'),
|
||||
I18n.t('reports.conversation_csv.avg_resolution_time'),
|
||||
I18n.t('reports.conversation_csv.resolution_count'),
|
||||
I18n.t('reports.conversation_csv.avg_customer_waiting_time')
|
||||
]
|
||||
%>
|
||||
<%= CSVSafe.generate_line headers -%>
|
||||
<% @report_data.each do |row| %>
|
||||
<%= CSVSafe.generate_line row -%>
|
||||
<% end %>
|
||||
Reference in New Issue
Block a user