Added event for conversation opened (#6412)

spec/listeners/automation_rule_listener_spec.rb

@@ -420,6 +420,70 @@ describe AutomationRuleListener do
     end
   end
 
+  describe '#conversation_opened' do
+    before do
+      conversation.update!(status: :open, team_id: team.id)
+      automation_rule.update!(
+        event_name: 'conversation_opened',
+        name: 'Call actions conversation opened',
+        description: 'Add labels, assign team after conversation updated',
+        conditions: [{ attribute_key: 'team_id', filter_operator: 'equal_to', values: [team.id], query_operator: nil }.with_indifferent_access]
+      )
+    end
+
+    let!(:event) do
+      Events::Base.new('conversation_opened', Time.zone.now, { conversation: conversation.reload })
+    end
+
+    context 'when rule matches' do
+      it 'triggers automation rule to add label' do
+        expect(conversation.labels).to eq([])
+        listener.conversation_opened(event)
+        conversation.reload
+
+        expect(conversation.labels.pluck(:name)).to contain_exactly('support', 'priority_customer')
+      end
+
+      it 'triggers automation rule to assign best agents' do
+        expect(conversation.assignee).to be_nil
+        listener.conversation_opened(event)
+        conversation.reload
+
+        expect(conversation.assignee).to eq(user_1)
+      end
+
+      it 'triggers automation rule send email transcript to the mentioned email' do
+        mailer = double
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
+        listener.conversation_opened(event)
+        conversation.reload
+
+        allow(mailer).to receive(:conversation_transcript)
+      end
+
+      it 'triggers automation rule send email to the team' do
+        message_delivery = instance_double(ActionMailer::MessageDelivery)
+
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation).with(
+          conversation, team,
+          'Please pay attention to this conversation, its from high priority customer'
+        ).and_return(message_delivery)
+        allow(message_delivery).to receive(:deliver_now)
+
+        listener.conversation_opened(event)
+      end
+
+      it 'triggers automation rule send message to the contacts' do
+        expect(conversation.messages).to be_empty
+        expect(TeamNotifications::AutomationNotificationMailer).to receive(:conversation_creation)
+        listener.conversation_opened(event)
+        conversation.reload
+
+        expect(conversation.messages.first.content).to eq('Send this message.')
+      end
+    end
+  end
+
   describe '#message_created event based on case in-sensitive filter' do
     before do
       automation_rule.update!(