fix: V2 Assignment service enhancements (#13036)
## Linear Ticket: https://linear.app/chatwoot/issue/CW-6081/review-feedback ## Description Assignment V2 Service Enhancements - Enable Assignment V2 on plan upgrade - Fix UI issue with fair distribution policy display - Add advanced assignment feature flag and enhance Assignment V2 capabilities ## Type of change - [ ] Bug fix (non-breaking change which fixes an issue) ## How Has This Been Tested? This has been tested using the UI. ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules <!-- CURSOR_SUMMARY --> --- > [!NOTE] > **Medium Risk** > Changes auto-assignment execution paths, rate limiting defaults, and feature-flag gating (including premium plan behavior), which could affect which conversations get assigned and when. UI rewires inbox settings and policy flows, so regressions are possible around navigation/linking and feature visibility. > > **Overview** > **Adds a new premium `advanced_assignment` feature flag** and uses it to gate capacity/balanced assignment features in the UI (sidebar entry, settings routes, assignment-policy landing cards) and backend (Enterprise balanced selector + capacity filtering). `advanced_assignment` is marked premium, included in Business plan entitlements, and auto-synced in Enterprise accounts when `assignment_v2` is toggled. > > **Improves Assignment V2 policy UX** by adding an inbox-level “Conversation Assignment” section (behind `assignment_v2`) that can link/unlink an assignment policy, navigate to create/edit policy flows with `inboxId` query context, and show an inbox-link prompt after creating a policy. The policy form now defaults to enabled, disables the `balanced` option with a premium badge/message when unavailable, and inbox lists support click-to-navigate. > > **Tightens/adjusts auto-assignment behavior**: bulk assignment now requires `inbox.enable_auto_assignment?`, conversation ordering uses the attached `assignment_policy` priority, and rate limiting uses `assignment_policy` config with an infinite default limit while still tracking assignments. Tests and i18n strings are updated accordingly. > > <sup>Written by [Cursor Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit 23bc03bf75ee4376071e4d7fc7cd564c601d33d7. This will update automatically on new commits. Configure [here](https://cursor.com/dashboard?tab=bugbot).</sup> <!-- /CURSOR_SUMMARY --> --------- Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
This commit is contained in:
Tanmay Deep Sharma
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GitHub
GitHub
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8f95fafff4
commit
7b512bd00e
@@ -766,6 +766,53 @@
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"MAX_ASSIGNMENT_LIMIT_RANGE_ERROR": "Please enter a value greater than 0",
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"MAX_ASSIGNMENT_LIMIT_SUB_TEXT": "Limit the maximum number of conversations from this inbox that can be auto assigned to an agent"
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},
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"ASSIGNMENT": {
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"TITLE": "Conversation Assignment",
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"DESCRIPTION": "Automatically assign incoming conversations to available agents based on assignment policies",
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"ENABLE_AUTO_ASSIGNMENT": "Enable automatic conversation assignment",
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"DEFAULT_RULES_TITLE": "Default assignment rules",
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"DEFAULT_RULES_DESCRIPTION": "Using the default assignment behavior for all conversations",
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"DEFAULT_RULE_1": "Earliest created conversations first",
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"DEFAULT_RULE_2": "Round robin distribution",
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"CUSTOMIZE_WITH_POLICY": "Customize with assignment policy",
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"USING_POLICY": "Using custom assignment policy for this inbox",
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"CUSTOMIZE_POLICY": "Customize with assignment policy",
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"DELETE_POLICY": "Delete policy",
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"POLICY_LABEL": "Assignment policy",
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"ASSIGNMENT_ORDER_LABEL": "Assignment Order",
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"ASSIGNMENT_METHOD_LABEL": "Assignment Method",
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"POLICY_STATUS": {
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"ACTIVE": "Active",
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"INACTIVE": "Inactive"
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},
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"PRIORITY": {
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"EARLIEST_CREATED": "Earliest created",
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"LONGEST_WAITING": "Longest waiting"
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},
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"METHOD": {
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"ROUND_ROBIN": "Round robin",
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"BALANCED": "Balanced assignment"
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},
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"UPGRADE_PROMPT": "Custom assignment policies are available on the Business plan",
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"UPGRADE_TO_BUSINESS": "Upgrade to Business",
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"DEFAULT_POLICY_LINKED": "Default policy linked",
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"DEFAULT_POLICY_DESCRIPTION": "Link a custom assignment policy to customize how conversations are assigned to agents in this inbox.",
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"LINK_EXISTING_POLICY": "Link existing policy",
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"CREATE_NEW_POLICY": "Create new policy",
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"NO_POLICIES": "No assignment policies found",
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"VIEW_ALL_POLICIES": "View all policies",
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"CURRENT_BEHAVIOR": "Currently using default assignment behavior:",
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"LINK_SUCCESS": "Assignment policy linked successfully",
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"LINK_ERROR": "Failed to link assignment policy"
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},
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"ASSIGNMENT_POLICY": {
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"DELETE_CONFIRM_TITLE": "Delete assignment policy?",
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"DELETE_CONFIRM_MESSAGE": "Are you sure you want to remove this assignment policy from this inbox? The inbox will revert to default assignment rules.",
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"CANCEL": "Cancel",
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"CONFIRM_DELETE": "Delete",
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"DELETE_SUCCESS": "Assignment policy removed successfully",
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"DELETE_ERROR": "Failed to remove assignment policy"
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},
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"FACEBOOK_REAUTHORIZE": {
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"TITLE": "Reauthorize",
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"SUBTITLE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",
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@@ -694,7 +694,8 @@
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"CREATE_BUTTON": "Create policy",
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"API": {
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"SUCCESS_MESSAGE": "Assignment policy created successfully",
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"ERROR_MESSAGE": "Failed to create assignment policy"
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"ERROR_MESSAGE": "Failed to create assignment policy",
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"INBOX_LINKED": "Inbox has been linked to the policy"
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}
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},
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"EDIT": {
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@@ -708,6 +709,12 @@
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"CONFIRM_BUTTON_LABEL": "Continue",
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"CANCEL_BUTTON_LABEL": "Cancel"
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},
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"INBOX_LINK_PROMPT": {
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"TITLE": "Link inbox to policy",
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"DESCRIPTION": "Would you like to link this inbox to the assignment policy?",
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"LINK_BUTTON": "Link inbox",
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"CANCEL_BUTTON": "Skip"
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},
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"API": {
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"SUCCESS_MESSAGE": "Assignment policy updated successfully",
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"ERROR_MESSAGE": "Failed to update assignment policy"
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@@ -746,7 +753,9 @@
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},
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"BALANCED": {
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"LABEL": "Balanced",
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"DESCRIPTION": "Assign conversations based on available capacity."
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"DESCRIPTION": "Assign conversations based on available capacity.",
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"PREMIUM_MESSAGE": "Upgrade to access balanced assignment and agent capacity management.",
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"PREMIUM_BADGE": "Premium"
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}
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},
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"ASSIGNMENT_PRIORITY": {
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@@ -832,6 +841,20 @@
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"SUCCESS_MESSAGE": "Agent removed from policy successfully",
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"ERROR_MESSAGE": "Failed to remove agent from policy"
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}
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},
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"INBOX_LIMIT_API": {
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"ADD": {
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"SUCCESS_MESSAGE": "Inbox limit added successfully",
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"ERROR_MESSAGE": "Failed to add inbox limit"
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},
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"UPDATE": {
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"SUCCESS_MESSAGE": "Inbox limit updated successfully",
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"ERROR_MESSAGE": "Failed to update inbox limit"
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},
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"DELETE": {
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"SUCCESS_MESSAGE": "Inbox limit deleted successfully",
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"ERROR_MESSAGE": "Failed to delete inbox limit"
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}
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}
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},
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"FORM": {
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