fix: V2 Assignment service enhancements (#13036)

## Linear Ticket:
https://linear.app/chatwoot/issue/CW-6081/review-feedback

## Description

Assignment V2 Service Enhancements

- Enable Assignment V2 on plan upgrade
- Fix UI issue with fair distribution policy display
- Add advanced assignment feature flag and enhance Assignment V2
capabilities

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

This has been tested using the UI.

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

<!-- CURSOR_SUMMARY -->
---

> [!NOTE]
> **Medium Risk**
> Changes auto-assignment execution paths, rate limiting defaults, and
feature-flag gating (including premium plan behavior), which could
affect which conversations get assigned and when. UI rewires inbox
settings and policy flows, so regressions are possible around
navigation/linking and feature visibility.
> 
> **Overview**
> **Adds a new premium `advanced_assignment` feature flag** and uses it
to gate capacity/balanced assignment features in the UI (sidebar entry,
settings routes, assignment-policy landing cards) and backend
(Enterprise balanced selector + capacity filtering).
`advanced_assignment` is marked premium, included in Business plan
entitlements, and auto-synced in Enterprise accounts when
`assignment_v2` is toggled.
> 
> **Improves Assignment V2 policy UX** by adding an inbox-level
“Conversation Assignment” section (behind `assignment_v2`) that can
link/unlink an assignment policy, navigate to create/edit policy flows
with `inboxId` query context, and show an inbox-link prompt after
creating a policy. The policy form now defaults to enabled, disables the
`balanced` option with a premium badge/message when unavailable, and
inbox lists support click-to-navigate.
> 
> **Tightens/adjusts auto-assignment behavior**: bulk assignment now
requires `inbox.enable_auto_assignment?`, conversation ordering uses the
attached `assignment_policy` priority, and rate limiting uses
`assignment_policy` config with an infinite default limit while still
tracking assignments. Tests and i18n strings are updated accordingly.
> 
> <sup>Written by [Cursor
Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit
23bc03bf75ee4376071e4d7fc7cd564c601d33d7. This will update automatically
on new commits. Configure
[here](https://cursor.com/dashboard?tab=bugbot).</sup>
<!-- /CURSOR_SUMMARY -->

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
This commit is contained in:
Tanmay Deep Sharma
2026-02-11 12:24:45 +05:30
committed by GitHub
parent 8f95fafff4
commit 7b512bd00e
29 changed files with 1284 additions and 336 deletions

View File

@@ -8,6 +8,7 @@ import { useStore } from 'vuex';
import { useI18n } from 'vue-i18n';
import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
import { vOnClickOutside } from '@vueuse/components';
import { FEATURE_FLAGS } from 'dashboard/featureFlags';
import { useWindowSize, useEventListener } from '@vueuse/core';
import { emitter } from 'shared/helpers/mitt';
import { BUS_EVENTS } from 'shared/constants/busEvents';
@@ -50,6 +51,18 @@ const isRTL = useMapGetter('accounts/isRTL');
const { width: windowWidth } = useWindowSize();
const isMobile = computed(() => windowWidth.value < 768);
const accountId = useMapGetter('getCurrentAccountId');
const isFeatureEnabledonAccount = useMapGetter(
'accounts/isFeatureEnabledonAccount'
);
const hasAdvancedAssignment = computed(() => {
return isFeatureEnabledonAccount.value(
accountId.value,
FEATURE_FLAGS.ADVANCED_ASSIGNMENT
);
});
const toggleShortcutModalFn = show => {
if (show) {
emit('openKeyShortcutModal');
@@ -584,12 +597,16 @@ const menuItems = computed(() => {
icon: 'i-lucide-users',
to: accountScopedRoute('settings_teams_list'),
},
{
name: 'Settings Agent Assignment',
label: t('SIDEBAR.AGENT_ASSIGNMENT'),
icon: 'i-lucide-user-cog',
to: accountScopedRoute('assignment_policy_index'),
},
...(hasAdvancedAssignment.value
? [
{
name: 'Settings Agent Assignment',
label: t('SIDEBAR.AGENT_ASSIGNMENT'),
icon: 'i-lucide-user-cog',
to: accountScopedRoute('assignment_policy_index'),
},
]
: []),
{
name: 'Settings Inboxes',
label: t('SIDEBAR.INBOXES'),