fix: V2 Assignment service enhancements (#13036)
## Linear Ticket: https://linear.app/chatwoot/issue/CW-6081/review-feedback ## Description Assignment V2 Service Enhancements - Enable Assignment V2 on plan upgrade - Fix UI issue with fair distribution policy display - Add advanced assignment feature flag and enhance Assignment V2 capabilities ## Type of change - [ ] Bug fix (non-breaking change which fixes an issue) ## How Has This Been Tested? This has been tested using the UI. ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules <!-- CURSOR_SUMMARY --> --- > [!NOTE] > **Medium Risk** > Changes auto-assignment execution paths, rate limiting defaults, and feature-flag gating (including premium plan behavior), which could affect which conversations get assigned and when. UI rewires inbox settings and policy flows, so regressions are possible around navigation/linking and feature visibility. > > **Overview** > **Adds a new premium `advanced_assignment` feature flag** and uses it to gate capacity/balanced assignment features in the UI (sidebar entry, settings routes, assignment-policy landing cards) and backend (Enterprise balanced selector + capacity filtering). `advanced_assignment` is marked premium, included in Business plan entitlements, and auto-synced in Enterprise accounts when `assignment_v2` is toggled. > > **Improves Assignment V2 policy UX** by adding an inbox-level “Conversation Assignment” section (behind `assignment_v2`) that can link/unlink an assignment policy, navigate to create/edit policy flows with `inboxId` query context, and show an inbox-link prompt after creating a policy. The policy form now defaults to enabled, disables the `balanced` option with a premium badge/message when unavailable, and inbox lists support click-to-navigate. > > **Tightens/adjusts auto-assignment behavior**: bulk assignment now requires `inbox.enable_auto_assignment?`, conversation ordering uses the attached `assignment_policy` priority, and rate limiting uses `assignment_policy` config with an infinite default limit while still tracking assignments. Tests and i18n strings are updated accordingly. > > <sup>Written by [Cursor Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit 23bc03bf75ee4376071e4d7fc7cd564c601d33d7. This will update automatically on new commits. Configure [here](https://cursor.com/dashboard?tab=bugbot).</sup> <!-- /CURSOR_SUMMARY --> --------- Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
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@@ -1,4 +1,6 @@
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<script setup>
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import { useI18n } from 'vue-i18n';
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const props = defineProps({
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id: {
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type: String,
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@@ -16,12 +18,22 @@ const props = defineProps({
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type: Boolean,
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default: false,
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},
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disabled: {
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type: Boolean,
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default: false,
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},
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disabledMessage: {
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type: String,
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default: '',
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},
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});
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const emit = defineEmits(['select']);
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const { t } = useI18n();
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const handleChange = () => {
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if (!props.isActive) {
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if (!props.isActive && !props.disabled) {
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emit('select', props.id);
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}
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};
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@@ -29,9 +41,11 @@ const handleChange = () => {
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<template>
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<div
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class="relative cursor-pointer rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
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class="relative rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
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:class="[
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isActive ? 'outline-n-blue-9' : 'outline-n-weak hover:outline-n-strong',
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disabled ? 'opacity-50 cursor-not-allowed' : 'cursor-pointer',
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isActive ? 'outline-n-blue-9' : 'outline-n-weak',
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!disabled && !isActive ? 'hover:outline-n-strong' : '',
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]"
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@click="handleChange"
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>
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@@ -41,6 +55,7 @@ const handleChange = () => {
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:checked="isActive"
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:value="id"
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:name="id"
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:disabled="disabled"
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type="radio"
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class="h-4 w-4 border-n-slate-6 text-n-brand focus:ring-n-brand focus:ring-offset-0"
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@change="handleChange"
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@@ -49,11 +64,23 @@ const handleChange = () => {
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<!-- Content -->
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<div class="flex flex-col gap-3 items-start">
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<h3 class="text-sm font-medium text-n-slate-12">
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{{ label }}
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</h3>
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<div class="flex items-center gap-2">
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<h3 class="text-sm font-medium text-n-slate-12">
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{{ label }}
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</h3>
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<span
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v-if="disabled"
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class="inline-flex items-center px-2 py-0.5 rounded text-xs font-medium bg-n-yellow-3 text-n-yellow-11"
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>
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{{
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t(
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'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.FORM.ASSIGNMENT_ORDER.BALANCED.PREMIUM_BADGE'
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)
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}}
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</span>
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</div>
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<p class="text-sm text-n-slate-11">
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{{ description }}
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{{ disabled && disabledMessage ? disabledMessage : description }}
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</p>
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</div>
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</div>
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