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fix: Send CSAT survey only when agent can reply in conversation (#11637)

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This commit is contained in:
Muhsin Keloth
2025-06-11 22:45:32 +05:30
committed by GitHub
parent 459c22054a
commit 7a67799f35
7 changed files with 180 additions and 82 deletions
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63
spec/services/message_templates/hook_execution_service_spec.rb
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@@ -111,69 +111,6 @@ describe MessageTemplates::HookExecutionService do
end
end
context 'when CSAT Survey' do
let(:csat_survey) { double }
let(:conversation) { create(:conversation) }
before do
allow(MessageTemplates::Template::CsatSurvey).to receive(:new).and_return(csat_survey)
allow(csat_survey).to receive(:perform).and_return(true)
create(:message, conversation: conversation, message_type: 'incoming')
end
it 'calls ::MessageTemplates::Template::CsatSurvey when a conversation is resolved in an inbox with survey enabled' do
conversation.inbox.update(csat_survey_enabled: true)
conversation.resolved!
Conversations::ActivityMessageJob.perform_now(conversation,
{ account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
content: 'Conversation marked resolved!!' })
expect(MessageTemplates::Template::CsatSurvey).to have_received(:new).with(conversation: conversation)
expect(csat_survey).to have_received(:perform)
end
it 'will not call ::MessageTemplates::Template::CsatSurvey when Csat is not enabled' do
conversation.inbox.update(csat_survey_enabled: false)
conversation.resolved!
Conversations::ActivityMessageJob.perform_now(conversation,
{ account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
content: 'Conversation marked resolved!!' })
expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
expect(csat_survey).not_to have_received(:perform)
end
it 'will not call ::MessageTemplates::Template::CsatSurvey if its a tweet conversation' do
twitter_channel = create(:channel_twitter_profile)
twitter_inbox = create(:inbox, channel: twitter_channel)
conversation = create(:conversation, inbox: twitter_inbox, additional_attributes: { type: 'tweet' })
conversation.inbox.update(csat_survey_enabled: true)
conversation.resolved!
Conversations::ActivityMessageJob.perform_now(conversation,
{ account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
content: 'Conversation marked resolved!!' })
expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
expect(csat_survey).not_to have_received(:perform)
end
it 'will not call ::MessageTemplates::Template::CsatSurvey if another Csat was already sent' do
conversation.inbox.update(csat_survey_enabled: true)
conversation.messages.create!(message_type: 'outgoing', content_type: :input_csat, account: conversation.account, inbox: conversation.inbox)
conversation.resolved!
Conversations::ActivityMessageJob.perform_now(conversation,
{ account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
content: 'Conversation marked resolved!!' })
expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
expect(csat_survey).not_to have_received(:perform)
end
end
context 'when it is after working hours' do
it 'calls ::MessageTemplates::Template::OutOfOffice' do
contact = create(:contact)