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fix: Send CSAT survey only when agent can reply in conversation (#11637)

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This commit is contained in:
Muhsin Keloth
2025-06-11 22:45:32 +05:30
committed by GitHub
parent 459c22054a
commit 7a67799f35
7 changed files with 180 additions and 82 deletions
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config/locales/en.yml
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@@ -186,6 +186,8 @@ en:
sla:
added: '%{user_name} added SLA policy %{sla_name}'
removed: '%{user_name} removed SLA policy %{sla_name}'
csat:
not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
muted: '%{user_name} has muted the conversation'
unmuted: '%{user_name} has unmuted the conversation'
auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'