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feat (ee): APIs to configure an auto assignment limit for inboxes (#4672)

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Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
This commit is contained in:
Sojan Jose
2022-06-13 20:18:38 +05:30
committed by GitHub
parent ae72757d23
commit 713fdb44ee
20 changed files with 255 additions and 45 deletions
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33
app/services/round_robin/manage_service.rb
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@@ -1,3 +1,6 @@
# NOTE: available agent method now expect allowed_member_ids to be passed in always because of inbox limits feature
# need to refactor this class and split the queue managment into a seperate class
# If allowed_member_ids are supplied round robin service will only fetch a member from member id
# This is used in case of team assignment
class RoundRobin::ManageService
@@ -18,6 +21,13 @@ class RoundRobin::ManageService
::Redis::Alfred.lrem(round_robin_key, user_id)
end
def reset_queue
clear_queue
add_agent_to_queue(inbox.inbox_members.map(&:user_id))
end
# end of queue management functions
def available_agent(priority_list: [])
reset_queue unless validate_queue?
user_id = get_member_via_priority_list(priority_list)
@@ -26,29 +36,22 @@ class RoundRobin::ManageService
inbox.inbox_members.find_by(user_id: user_id)&.user if user_id.present?
end
def reset_queue
clear_queue
add_agent_to_queue(inbox.inbox_members.map(&:user_id))
end
private
def fetch_user_id
if allowed_member_ids_in_str.present?
user_id = queue.intersection(allowed_member_ids_in_str).pop
pop_push_to_queue(user_id)
user_id
else
::Redis::Alfred.rpoplpush(round_robin_key, round_robin_key)
end
return nil if allowed_member_ids_in_str.blank?
user_id = queue.intersection(allowed_member_ids_in_str).pop
pop_push_to_queue(user_id)
user_id
end
# priority list is usually the members who are online passed from assignmebt service
# priority list is usually the members who are online passed from assignment service
def get_member_via_priority_list(priority_list)
return if priority_list.blank?
# when allowed member ids is passed we will be looking to get members from that list alone
priority_list = priority_list.intersection(allowed_member_ids_in_str) if allowed_member_ids_in_str.present?
# When allowed member ids is passed we will be looking to get members from that list alone
priority_list = priority_list.intersection(allowed_member_ids_in_str)
return if priority_list.blank?
user_id = queue.intersection(priority_list.map(&:to_s)).pop