feat: Add support for bulk action for Captain FAQs (#10905)

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>

enterprise/app/controllers/api/v1/accounts/captain/bulk_actions_controller.rb

@@ -0,0 +1,51 @@
+class Api::V1::Accounts::Captain::BulkActionsController < Api::V1::Accounts::BaseController
+  before_action :current_account
+  before_action -> { check_authorization(Captain::Assistant) }
+  before_action :validate_params
+  before_action :type_matches?
+
+  MODEL_TYPE = ['AssistantResponse'].freeze
+
+  def create
+    @responses = process_bulk_action
+  end
+
+  private
+
+  def validate_params
+    return if params[:type].present? && params[:ids].present? && params[:fields].present?
+
+    render json: { success: false }, status: :unprocessable_entity
+  end
+
+  def type_matches?
+    return if MODEL_TYPE.include?(params[:type])
+
+    render json: { success: false }, status: :unprocessable_entity
+  end
+
+  def process_bulk_action
+    case params[:type]
+    when 'AssistantResponse'
+      handle_assistant_responses
+    end
+  end
+
+  def handle_assistant_responses
+    responses = Current.account.captain_assistant_responses.where(id: params[:ids])
+    return unless responses.exists?
+
+    case params[:fields][:status]
+    when 'approve'
+      responses.pending.update(status: 'approved')
+      responses
+    when 'delete'
+      responses.destroy_all
+      []
+    end
+  end
+
+  def permitted_params
+    params.permit(:type, ids: [], fields: [:status])
+  end
+end