feat: Update the design for SLA policy management pages (#9136)

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>

app/javascript/dashboard/i18n/locale/en/sla.json

@@ -4,22 +4,9 @@
     "ADD_ACTION": "Add SLA",
     "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
     "LEARN_MORE": "Learn more about SLA",
-    "HEADER_BTN_TXT": "Add SLA",
     "LOADING": "Fetching SLAs",
-    "SEARCH_404": "There are no items matching this query",
-    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
     "LIST": {
       "404": "There are no SLAs available in this account.",
-      "TITLE": "Manage SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
-      "TABLE_HEADER": [
-        "Name",
-        "Description",
-        "FRT",
-        "NRT",
-        "RT",
-        "Business Hours"
-      ],
       "BUSINESS_HOURS_ON": "Business hours on",
       "BUSINESS_HOURS_OFF": "Business hours off",
       "RESPONSE_TYPES": {

app/javascript/dashboard/routes/dashboard/settings/SettingsLayout.vue

@@ -1,6 +1,23 @@
+<script setup>
+defineProps({
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+  loadingMessage: {
+    type: String,
+    default: '',
+  },
+});
+</script>
 <template>
   <div class="flex flex-col w-full h-full gap-10 font-inter">
     <slot name="header" />
-    <slot name="body" />
+    <div>
+      <slot v-if="isLoading" name="loading">
+        <woot-loading-state :message="loadingMessage" />
+      </slot>
+      <slot v-else name="body" />
+    </div>
   </div>
 </template>

app/javascript/dashboard/routes/dashboard/settings/components/BaseSettingsListItem.vue

@@ -12,7 +12,7 @@ defineProps({
 </script>
 <template>
   <div
-    class="flex relative flex-col sm:flex-row p-4 gap-4 sm:p-6 justify-between shadow-sm sm:divide-x sm:divide-slate-75 sm:dark:divide-slate-700/50 group bg-white border border-solid rounded-xl dark:bg-slate-800 border-slate-75 dark:border-slate-700/50 max-w-[900px] w-full"
+    class="flex relative flex-col sm:flex-row p-4 gap-4 sm:p-6 justify-between shadow-sm group bg-white border border-solid rounded-xl dark:bg-slate-800 border-slate-75 dark:border-slate-700/50 max-w-[900px] w-full"
   >
     <!-- left side section -->
     <slot name="leftSection">

app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue

@@ -1,82 +1,36 @@
 <template>
-  <div class="flex-1 overflow-auto p-4">
+  <settings-layout
-    <woot-button
+    :is-loading="uiFlags.isFetching"
-      color-scheme="success"
+    :loading-message="$t('SLA.LOADING')"
-      class-names="button--fixed-top"
-      icon="add-circle"
-      @click="openAddPopup"
   >
-      {{ $t('SLA.HEADER_BTN_TXT') }}
+    <template #header>
-    </woot-button>
+      <SLA-header @click="openAddPopup" />
-    <div class="flex flex-row gap-4">
+    </template>
-      <div class="w-full xl:w-3/5">
+    <template #loading>
+      <SLAListItemLoading v-for="ii in 2" :key="ii" class="mb-3" />
+    </template>
+    <template #body>
       <p
-          v-if="!uiFlags.isFetching && !records.length"
+        v-if="!records.length"
-          class="flex h-full items-center flex-col justify-center"
+        class="flex flex-col items-center justify-center h-full"
       >
         {{ $t('SLA.LIST.404') }}
       </p>
-        <woot-loading-state
+      <div v-if="records.length" class="flex flex-col w-full h-full gap-3">
-          v-if="uiFlags.isFetching"
+        <SLA-list-item
-          :message="$t('SLA.LOADING')"
+          v-for="sla in records"
-        />
+          :key="sla.title"
-        <table v-if="!uiFlags.isFetching && records.length" class="woot-table">
+          :sla-name="sla.name"
-          <thead>
+          :description="sla.description"
-            <th v-for="thHeader in $t('SLA.LIST.TABLE_HEADER')" :key="thHeader">
+          :first-response="displayTime(sla.first_response_time_threshold)"
-              {{ thHeader }}
+          :next-response="displayTime(sla.next_response_time_threshold)"
-            </th>
+          :resolution-time="displayTime(sla.resolution_time_threshold)"
-          </thead>
+          :has-business-hours="sla.only_during_business_hours"
-          <tbody>
-            <tr v-for="sla in records" :key="sla.title">
-              <td>
-                <span
-                  class="inline-block overflow-hidden whitespace-nowrap text-ellipsis"
-                >
-                  {{ sla.name }}
-                </span>
-              </td>
-              <td>{{ sla.description }}</td>
-              <td>
-                <span class="flex items-center">
-                  {{ displayTime(sla.first_response_time_threshold) }}
-                </span>
-              </td>
-              <td>
-                <span class="flex items-center">
-                  {{ displayTime(sla.next_response_time_threshold) }}
-                </span>
-              </td>
-              <td>
-                <span class="flex items-center">
-                  {{ displayTime(sla.resolution_time_threshold) }}
-                </span>
-              </td>
-              <td>
-                <span class="flex items-center">
-                  {{ sla.only_during_business_hours }}
-                </span>
-              </td>
-              <td class="button-wrapper">
-                <woot-button
-                  v-tooltip.top="$t('SLA.FORM.DELETE')"
-                  variant="smooth"
-                  color-scheme="alert"
-                  size="tiny"
-                  icon="dismiss-circle"
-                  class-names="grey-btn"
           :is-loading="loading[sla.id]"
           @click="openDeletePopup(sla)"
         />
-              </td>
-            </tr>
-          </tbody>
-        </table>
       </div>
 
-      <div class="w-1/3 hidden xl:block">
-        <span v-dompurify-html="$t('SLA.SIDEBAR_TXT')" />
-      </div>
-    </div>
       <woot-modal :show.sync="showAddPopup" :on-close="hideAddPopup">
         <add-SLA @close="hideAddPopup" />
       </woot-modal>
@@ -91,9 +45,14 @@
         :confirm-text="deleteConfirmText"
         :reject-text="deleteRejectText"
       />
-  </div>
+    </template>
+  </settings-layout>
 </template>
 <script>
+import SettingsLayout from '../SettingsLayout.vue';
+import SLAHeader from './components/SLAHeader.vue';
+import SLAListItem from './components/SLAListItem.vue';
+import SLAListItemLoading from './components/SLAListItemLoading.vue';
 import { mapGetters } from 'vuex';
 import { convertSecondsToTimeUnit } from '@chatwoot/utils';
 
@@ -103,6 +62,10 @@ import alertMixin from 'shared/mixins/alertMixin';
 export default {
   components: {
     AddSLA,
+    SLAHeader,
+    SLAListItem,
+    SLAListItemLoading,
+    SettingsLayout,
   },
   mixins: [alertMixin],
   data() {

app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAListItem.vue

@@ -35,7 +35,11 @@ defineProps({
 });
 </script>
 <template>
-  <base-settings-list-item :title="slaName" :description="description">
+  <base-settings-list-item
+    class="sm:divide-x sm:divide-slate-75 sm:dark:divide-slate-700/50"
+    :title="slaName"
+    :description="description"
+  >
     <template #label>
       <SLA-business-hours-label :has-business-hours="hasBusinessHours" />
     </template>

app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAListItemLoading.vue

@@ -0,0 +1,30 @@
+<script setup>
+import BaseSettingsListItem from '../../components/BaseSettingsListItem.vue';
+</script>
+<template>
+  <base-settings-list-item class="opacity-50">
+    <template #title>
+      <div class="w-24 h-[26px] rounded-md bg-slate-50 animate-pulse" />
+    </template>
+    <template #description>
+      <div class="w-64 h-4 mb-0.5 rounded-md bg-slate-50 animate-pulse" />
+      <div class="w-48 h-4 rounded-md bg-slate-50 animate-pulse" />
+    </template>
+    <template #label>
+      <div class="w-32 h-[26px] bg-slate-50 animate-pulse rounded-md" />
+    </template>
+    <template #rightSection>
+      <div
+        class="flex items-center sm:rtl:!border-l-0 sm:rtl:!border-r sm:rtl:border-solid sm:rtl:border-slate-75 sm:rtl:dark:border-slate-700/50 gap-1.5 w-fit sm:w-full sm:gap-0 sm:justify-between"
+      >
+        <div
+          v-for="ii in 3"
+          :key="ii"
+          class="flex justify-end w-1/3 h-full px-4"
+        >
+          <div class="w-32 h-full rounded-md bg-slate-50 animate-pulse" />
+        </div>
+      </div>
+    </template>
+  </base-settings-list-item>
+</template>

app/javascript/dashboard/routes/dashboard/settings/sla/sla.routes.js

@@ -1,18 +1,14 @@
 import { frontendURL } from '../../../../helper/URLHelper';
 
-const SettingsContent = () => import('../Wrapper.vue');
+const SettingsWrapper = () => import('../SettingsWrapper.vue');
 const Index = () => import('./Index.vue');
 
 export default {
   routes: [
     {
       path: frontendURL('accounts/:accountId/settings/sla'),
-      component: SettingsContent,
+      component: SettingsWrapper,
-      props: {
+      props: {},
-        headerTitle: 'SLA.HEADER',
-        icon: 'document-list-clock',
-        showNewButton: true,
-      },
       children: [
         {
           path: '',