diff --git a/app/javascript/dashboard/assets/scss/_woot.scss b/app/javascript/dashboard/assets/scss/_woot.scss
index 8afefe384..75df32cfe 100644
--- a/app/javascript/dashboard/assets/scss/_woot.scss
+++ b/app/javascript/dashboard/assets/scss/_woot.scss
@@ -540,3 +540,15 @@
     --color-orange-900: 255 224 194;
   }
 }
+
+@layer utilities {
+  /* Hide scrollbar for Chrome, Safari and Opera */
+  .no-scrollbar::-webkit-scrollbar {
+    display: none;
+  }
+  /* Hide scrollbar for IE, Edge and Firefox */
+  .no-scrollbar {
+    -ms-overflow-style: none; /* IE and Edge */
+    scrollbar-width: none; /* Firefox */
+  }
+}
diff --git a/app/javascript/dashboard/components-next/avatar/Avatar.story.vue b/app/javascript/dashboard/components-next/avatar/Avatar.story.vue
index 869970f94..d502291c9 100644
--- a/app/javascript/dashboard/components-next/avatar/Avatar.story.vue
+++ b/app/javascript/dashboard/components-next/avatar/Avatar.story.vue
@@ -7,28 +7,58 @@ import Avatar from './Avatar.vue';
     <Variant title="Default">
       <div class="p-4 bg-white dark:bg-slate-900">
         <Avatar
-          src="https://api.dicebear.com/9.x/avataaars/svg?seed=Amaya"
+          src="https://api.dicebear.com/9.x/thumbs/svg?seed=Amaya"
           class="bg-ruby-300 dark:bg-ruby-900"
         />
       </div>
     </Variant>
 
+    <Variant title="Default with upload">
+      <div class="p-4 bg-white dark:bg-slate-900">
+        <Avatar
+          src="https://api.dicebear.com/9.x/thumbs/svg?seed=Amaya"
+          class="bg-ruby-300 dark:bg-ruby-900"
+          allow-upload
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Invalid or empty SRC">
+      <div class="p-4 bg-white dark:bg-slate-900 space-x-4">
+        <Avatar src="https://example.com/ruby.png" name="Ruby" allow-upload />
+        <Avatar name="Bruce Wayne" allow-upload />
+      </div>
+    </Variant>
+
+    <Variant title="Rounded Full">
+      <div class="p-4 bg-white dark:bg-slate-900 space-x-4">
+        <Avatar
+          src="https://api.dicebear.com/9.x/thumbs/svg?seed=Amaya"
+          allow-upload
+          rounded-full
+        />
+      </div>
+    </Variant>
+
     <Variant title="Different Sizes">
       <div class="flex flex-wrap gap-4 p-4 bg-white dark:bg-slate-900">
         <Avatar
-          src="https://api.dicebear.com/9.x/avataaars/svg?seed=Felix"
+          src="https://api.dicebear.com/9.x/thumbs/svg?seed=Felix"
           :size="48"
           class="bg-green-300 dark:bg-green-900"
+          allow-upload
         />
         <Avatar
           :size="72"
-          src="https://api.dicebear.com/9.x/avataaars/svg?seed=Jade"
+          src="https://api.dicebear.com/9.x/thumbs/svg?seed=Jade"
           class="bg-indigo-300 dark:bg-indigo-900"
+          allow-upload
         />
         <Avatar
-          src="https://api.dicebear.com/9.x/avataaars/svg?seed=Emery"
+          src="https://api.dicebear.com/9.x/thumbs/svg?seed=Emery"
           :size="96"
           class="bg-woot-300 dark:bg-woot-900"
+          allow-upload
         />
       </div>
     </Variant>
diff --git a/app/javascript/dashboard/components-next/avatar/Avatar.vue b/app/javascript/dashboard/components-next/avatar/Avatar.vue
index d5bb653b2..d558f030a 100644
--- a/app/javascript/dashboard/components-next/avatar/Avatar.vue
+++ b/app/javascript/dashboard/components-next/avatar/Avatar.vue
@@ -1,52 +1,122 @@
 <script setup>
-import { computed } from 'vue';
-import FluentIcon from 'shared/components/FluentIcon/DashboardIcon.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import { computed, ref, watch } from 'vue';
+import wootConstants from 'dashboard/constants/globals';
 
 const props = defineProps({
   src: {
     type: String,
     default: '',
   },
+  name: {
+    type: String,
+    required: true,
+  },
   size: {
     type: Number,
-    default: 72,
+    default: 32,
+  },
+  allowUpload: {
+    type: Boolean,
+    default: false,
+  },
+  roundedFull: {
+    type: Boolean,
+    default: false,
+  },
+  status: {
+    type: String,
+    default: null,
+    validator: value => {
+      if (!value) return true;
+      return wootConstants.AVAILABILITY_STATUS_KEYS.includes(value);
+    },
   },
 });
-
 const emit = defineEmits(['upload']);
 
-const avatarSize = computed(() => `${props.size}px`);
-const iconSize = computed(() => `${props.size / 2}px`);
+const isImageValid = ref(true);
 
-const handleUploadAvatar = () => {
-  emit('upload');
-};
+function invalidateCurrentImage() {
+  isImageValid.value = false;
+}
+
+const initials = computed(() => {
+  const splitNames = props.name.split(' ');
+
+  if (splitNames.length > 1) {
+    const firstName = splitNames[0];
+    const lastName = splitNames[splitNames.length - 1];
+
+    return firstName[0] + lastName[0];
+  }
+
+  const firstName = splitNames[0];
+  return firstName[0];
+});
+
+watch(
+  () => props.src,
+  () => {
+    isImageValid.value = true;
+  }
+);
 </script>
 
 <template>
-  <div
-    class="relative flex flex-col items-center gap-2 select-none rounded-xl group/avatar"
+  <span
+    class="relative inline"
     :style="{
-      width: avatarSize,
-      height: avatarSize,
+      width: `${size}px`,
+      height: `${size}px`,
     }"
   >
-    <img
-      v-if="src"
-      :src="props.src"
-      alt="avatar"
-      class="w-full h-full shadow-sm rounded-xl"
-    />
-    <div
-      class="absolute inset-0 flex items-center justify-center invisible w-full h-full transition-all duration-500 ease-in-out opacity-0 rounded-xl dark:bg-slate-900/50 bg-slate-900/20 group-hover/avatar:visible group-hover/avatar:opacity-100"
-      @click="handleUploadAvatar"
-    >
-      <FluentIcon
-        icon="upload-lucide"
-        icon-lib="lucide"
-        :size="iconSize"
-        class="text-white dark:text-white"
+    <slot name="badge" :size>
+      <div
+        class="rounded-full w-2.5 h-2.5 absolute z-20"
+        :style="{
+          top: `${size - 10}px`,
+          left: `${size - 10}px`,
+        }"
+        :class="{
+          'bg-n-teal-10': status === 'online',
+          'bg-n-amber-10': status === 'busy',
+          'bg-n-slate-10': status === 'offline',
+        }"
       />
-    </div>
-  </div>
+    </slot>
+    <span
+      role="img"
+      class="inline-flex relative items-center justify-center object-cover overflow-hidden font-medium bg-woot-50 text-woot-500 group/avatar"
+      :class="{
+        'rounded-full': roundedFull,
+        'rounded-xl': !roundedFull,
+      }"
+      :style="{
+        width: `${size}px`,
+        height: `${size}px`,
+      }"
+    >
+      <img
+        v-if="src && isImageValid"
+        :src="src"
+        :alt="name"
+        @error="invalidateCurrentImage"
+      />
+      <span v-else>
+        {{ initials }}
+      </span>
+      <div
+        v-if="allowUpload"
+        role="button"
+        class="absolute inset-0 flex items-center justify-center invisible w-full h-full transition-all duration-500 ease-in-out opacity-0 rounded-xl dark:bg-slate-900/50 bg-slate-900/20 group-hover/avatar:visible group-hover/avatar:opacity-100"
+        @click="emit('upload')"
+      >
+        <Icon
+          icon="i-lucide-upload"
+          class="text-white dark:text-white size-4"
+        />
+      </div>
+    </span>
+  </span>
 </template>
diff --git a/app/javascript/dashboard/components-next/button/Button.vue b/app/javascript/dashboard/components-next/button/Button.vue
index 5f7e8d6c7..d2487cabe 100644
--- a/app/javascript/dashboard/components-next/button/Button.vue
+++ b/app/javascript/dashboard/components-next/button/Button.vue
@@ -118,7 +118,11 @@ const handleClick = () => {
       :icon-lib="iconLib"
       class="flex-shrink-0"
     />
-    <span v-if="label" class="min-w-0 truncate">{{ label }}</span>
+    <slot>
+      <span v-if="label" class="min-w-0 truncate">
+        {{ label }}
+      </span>
+    </slot>
     <FluentIcon
       v-if="icon && iconPosition === 'right'"
       :icon="icon"
diff --git a/app/javascript/dashboard/components-next/icon/Icon.vue b/app/javascript/dashboard/components-next/icon/Icon.vue
new file mode 100644
index 000000000..2c0156b09
--- /dev/null
+++ b/app/javascript/dashboard/components-next/icon/Icon.vue
@@ -0,0 +1,19 @@
+<script setup>
+import { h, isVNode } from 'vue';
+
+const props = defineProps({
+  icon: { type: [String, Object, Function], required: true },
+});
+
+const renderIcon = () => {
+  if (!props.icon) return null;
+  if (typeof props.icon === 'function' || isVNode(props.icon)) {
+    return props.icon;
+  }
+  return h('span', { class: props.icon });
+};
+</script>
+
+<template>
+  <component :is="renderIcon" />
+</template>
diff --git a/app/javascript/dashboard/components-next/icon/Logo.vue b/app/javascript/dashboard/components-next/icon/Logo.vue
new file mode 100644
index 000000000..2330021c3
--- /dev/null
+++ b/app/javascript/dashboard/components-next/icon/Logo.vue
@@ -0,0 +1,28 @@
+<template>
+  <svg
+    v-once
+    width="16"
+    height="16"
+    viewBox="0 0 16 16"
+    fill="none"
+    xmlns="http://www.w3.org/2000/svg"
+  >
+    <g clip-path="url(#woot-logo-clip-2342424e23u32098)">
+      <path
+        d="M8 16C12.4183 16 16 12.4183 16 8C16 3.58172 12.4183 0 8 0C3.58172 0 0 3.58172 0 8C0 12.4183 3.58172 16 8 16Z"
+        fill="#2781F6"
+      />
+      <path
+        d="M11.4172 11.4172H7.70831C5.66383 11.4172 4 9.75328 4 7.70828C4 5.66394 5.66383 4 7.70835 4C9.75339 4 11.4172 5.66394 11.4172 7.70828V11.4172Z"
+        fill="white"
+        stroke="white"
+        stroke-width="0.1875"
+      />
+    </g>
+    <defs>
+      <clipPath id="woot-logo-clip-2342424e23u32098">
+        <rect width="16" height="16" fill="white" />
+      </clipPath>
+    </defs>
+  </svg>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/ChannelLeaf.vue b/app/javascript/dashboard/components-next/sidebar/ChannelLeaf.vue
new file mode 100644
index 000000000..2ae5bd0c5
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/ChannelLeaf.vue
@@ -0,0 +1,71 @@
+<script setup>
+import { computed } from 'vue';
+import Icon from 'next/icon/Icon.vue';
+
+const props = defineProps({
+  label: {
+    type: String,
+    required: true,
+  },
+  active: {
+    type: Boolean,
+    default: false,
+  },
+  inbox: {
+    type: Object,
+    required: true,
+  },
+});
+
+const channelTypeIconMap = {
+  'Channel::Api': 'i-ri-cloudy-fill',
+  'Channel::Email': 'i-ri-mail-fill',
+  'Channel::FacebookPage': 'i-ri-messenger-fill',
+  'Channel::Line': 'i-ri-line-fill',
+  'Channel::Sms': 'i-ri-chat-1-fill',
+  'Channel::Telegram': 'i-ri-telegram-fill',
+  'Channel::TwilioSms': 'i-ri-chat-1-fill',
+  'Channel::TwitterProfile': 'i-ri-twitter-x-fill',
+  'Channel::WebWidget': 'i-ri-global-fill',
+  'Channel::Whatsapp': 'i-ri-whatsapp-fill',
+};
+
+const providerIconMap = {
+  microsoft: 'i-ri-microsoft-fill',
+  google: 'i-ri-google-fill',
+};
+
+const channelIcon = computed(() => {
+  const type = props.inbox.channel_type;
+  let icon = channelTypeIconMap[type];
+
+  if (type === 'Channel::Email' && props.inbox.provider) {
+    if (Object.keys(providerIconMap).includes(props.inbox.provider)) {
+      icon = providerIconMap[props.inbox.provider];
+    }
+  }
+
+  return icon ?? 'i-ri-global-fill';
+});
+
+const reauthorizationRequired = computed(() => {
+  return props.inbox.reauthorization_required;
+});
+</script>
+
+<template>
+  <span
+    class="size-4 grid place-content-center rounded-full bg-n-alpha-2"
+    :class="{ 'bg-n-blue/20': active }"
+  >
+    <Icon :icon="channelIcon" class="size-3" />
+  </span>
+  <div class="flex-1 truncate min-w-0">{{ label }}</div>
+  <div
+    v-if="reauthorizationRequired"
+    v-tooltip.top-end="$t('SIDEBAR.REAUTHORIZE')"
+    class="grid place-content-center size-5 bg-n-ruby-5/60 rounded-full"
+  >
+    <Icon icon="i-woot-alert" class="size-3 text-n-ruby-9" />
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
new file mode 100644
index 000000000..a84db8ae5
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
@@ -0,0 +1,473 @@
+<script setup>
+import { h, computed, onMounted } from 'vue';
+import { provideSidebarContext } from './provider';
+import { useAccount } from 'dashboard/composables/useAccount';
+import { useKbd } from 'dashboard/composables/utils/useKbd';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useStore } from 'vuex';
+import { useI18n } from 'vue-i18n';
+import { useStorage } from '@vueuse/core';
+
+import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
+import SidebarGroup from './SidebarGroup.vue';
+import SidebarProfileMenu from './SidebarProfileMenu.vue';
+import ChannelLeaf from './ChannelLeaf.vue';
+import SidebarNotificationBell from './SidebarNotificationBell.vue';
+import SidebarAccountSwitcher from './SidebarAccountSwitcher.vue';
+import Logo from 'next/icon/Logo.vue';
+
+const emit = defineEmits([
+  'openNotificationPanel',
+  'closeKeyShortcutModal',
+  'openKeyShortcutModal',
+  'showCreateAccountModal',
+]);
+
+const { accountScopedRoute } = useAccount();
+const store = useStore();
+const searchShortcut = useKbd([`$mod`, 'k']);
+const { t } = useI18n();
+const enableNewConversation = false;
+
+const toggleShortcutModalFn = show => {
+  if (show) {
+    emit('openKeyShortcutModal');
+  } else {
+    emit('closeKeyShortcutModal');
+  }
+};
+
+useSidebarKeyboardShortcuts(toggleShortcutModalFn);
+
+// We're using localStorage to store the expanded item in the sidebar
+// This helps preserve context when navigating between portal and dashboard layouts
+// and also when the user refreshes the page
+const expandedItem = useStorage(
+  'next-sidebar-expanded-item',
+  null,
+  localStorage
+);
+
+const setExpandedItem = name => {
+  expandedItem.value = expandedItem.value === name ? null : name;
+};
+provideSidebarContext({
+  expandedItem,
+  setExpandedItem,
+});
+
+const inboxes = useMapGetter('inboxes/getInboxes');
+const labels = useMapGetter('labels/getLabelsOnSidebar');
+const teams = useMapGetter('teams/getMyTeams');
+const contactCustomViews = useMapGetter('customViews/getContactCustomViews');
+const conversationCustomViews = useMapGetter(
+  'customViews/getConversationCustomViews'
+);
+
+onMounted(() => {
+  store.dispatch('labels/get');
+  store.dispatch('inboxes/get');
+  store.dispatch('notifications/unReadCount');
+  store.dispatch('teams/get');
+  store.dispatch('attributes/get');
+  store.dispatch('customViews/get', 'conversation');
+  store.dispatch('customViews/get', 'contact');
+});
+
+const sortedInboxes = computed(() =>
+  inboxes.value.slice().sort((a, b) => a.name.localeCompare(b.name))
+);
+
+const menuItems = computed(() => {
+  return [
+    {
+      name: 'Inbox',
+      label: t('SIDEBAR.INBOX'),
+      icon: 'i-lucide-inbox',
+      to: accountScopedRoute('inbox_view'),
+    },
+    {
+      name: 'Conversation',
+      label: t('SIDEBAR.CONVERSATIONS'),
+      icon: 'i-lucide-message-circle',
+      children: [
+        {
+          name: 'All',
+          label: t('SIDEBAR.ALL_CONVERSATIONS'),
+          activeOn: ['inbox_conversation'],
+          to: accountScopedRoute('home'),
+        },
+        {
+          name: 'Mentions',
+          label: t('SIDEBAR.MENTIONED_CONVERSATIONS'),
+          activeOn: ['conversation_through_mentions'],
+          to: accountScopedRoute('conversation_mentions'),
+        },
+        {
+          name: 'Unattended',
+          activeOn: ['conversation_through_unattended'],
+          label: t('SIDEBAR.UNATTENDED_CONVERSATIONS'),
+          to: accountScopedRoute('conversation_unattended'),
+        },
+        {
+          name: 'Folders',
+          label: t('SIDEBAR.CUSTOM_VIEWS_FOLDER'),
+          icon: 'i-lucide-folder',
+          activeOn: ['conversations_through_folders'],
+          children: conversationCustomViews.value.map(view => ({
+            name: `${view.name}-${view.id}`,
+            label: view.name,
+            to: accountScopedRoute('folder_conversations', { id: view.id }),
+          })),
+        },
+        {
+          name: 'Teams',
+          label: t('SIDEBAR.TEAMS'),
+          icon: 'i-lucide-users',
+          activeOn: ['conversations_through_team'],
+          children: teams.value.map(team => ({
+            name: `${team.name}-${team.id}`,
+            label: team.name,
+            to: accountScopedRoute('team_conversations', { teamId: team.id }),
+          })),
+        },
+        {
+          name: 'Channels',
+          label: t('SIDEBAR.CHANNELS'),
+          icon: 'i-lucide-mailbox',
+          activeOn: ['conversation_through_inbox'],
+          children: sortedInboxes.value.map(inbox => ({
+            name: `${inbox.name}-${inbox.id}`,
+            label: inbox.name,
+            to: accountScopedRoute('inbox_dashboard', { inbox_id: inbox.id }),
+            component: leafProps => h(ChannelLeaf, { ...leafProps, inbox }),
+          })),
+        },
+        {
+          name: 'Labels',
+          label: t('SIDEBAR.LABELS'),
+          icon: 'i-lucide-tag',
+          activeOn: ['conversations_through_label'],
+          children: labels.value.map(label => ({
+            name: `${label.title}-${label.id}`,
+            label: label.title,
+            icon: h('span', {
+              class: `size-[12px] ring-1 ring-n-alpha-1 dark:ring-white/20 ring-inset rounded-sm`,
+              style: { backgroundColor: label.color },
+            }),
+            to: accountScopedRoute('label_conversations', {
+              label: label.title,
+            }),
+          })),
+        },
+      ],
+    },
+    {
+      name: 'Captain',
+      icon: 'i-lucide-bot',
+      label: t('SIDEBAR.CAPTAIN'),
+      to: accountScopedRoute('captain'),
+    },
+    {
+      name: 'Contacts',
+      label: t('SIDEBAR.CONTACTS'),
+      icon: 'i-lucide-contact',
+      children: [
+        {
+          name: 'All Contacts',
+          label: t('SIDEBAR.ALL_CONTACTS'),
+          to: accountScopedRoute('contacts_dashboard'),
+        },
+        {
+          name: 'Segments',
+          icon: 'i-lucide-group',
+          label: t('SIDEBAR.CUSTOM_VIEWS_SEGMENTS'),
+          children: contactCustomViews.value.map(view => ({
+            name: `${view.name}-${view.id}`,
+            label: view.name,
+            to: accountScopedRoute('contacts_segments_dashboard', {
+              id: view.id,
+            }),
+          })),
+        },
+        {
+          name: 'Tagged With',
+          icon: 'i-lucide-tag',
+          label: t('SIDEBAR.TAGGED_WITH'),
+          children: labels.value.map(label => ({
+            name: `${label.title}-${label.id}`,
+            label: label.title,
+            icon: h('span', {
+              class: `size-[12px] ring-1 ring-n-alpha-1 dark:ring-white/20 ring-inset rounded-sm`,
+              style: { backgroundColor: label.color },
+            }),
+            to: accountScopedRoute('contacts_labels_dashboard', {
+              label: label.title,
+            }),
+          })),
+        },
+      ],
+    },
+    {
+      name: 'Reports',
+      label: t('SIDEBAR.REPORTS'),
+      icon: 'i-lucide-chart-spline',
+      children: [
+        {
+          name: 'Report Overview',
+          label: t('SIDEBAR.REPORTS_OVERVIEW'),
+          to: accountScopedRoute('account_overview_reports'),
+        },
+        {
+          name: 'Report Conversation',
+          label: t('SIDEBAR.REPORTS_CONVERSATION'),
+          to: accountScopedRoute('conversation_reports'),
+        },
+        {
+          name: 'Reports CSAT',
+          label: t('SIDEBAR.CSAT'),
+          to: accountScopedRoute('csat_reports'),
+        },
+        {
+          name: 'Reports Bot',
+          label: t('SIDEBAR.REPORTS_BOT'),
+          to: accountScopedRoute('bot_reports'),
+        },
+        {
+          name: 'Reports Agent',
+          label: t('SIDEBAR.REPORTS_AGENT'),
+          to: accountScopedRoute('agent_reports'),
+        },
+        {
+          name: 'Reports Label',
+          label: t('SIDEBAR.REPORTS_LABEL'),
+          to: accountScopedRoute('label_reports'),
+        },
+        {
+          name: 'Reports Inbox',
+          label: t('SIDEBAR.REPORTS_INBOX'),
+          to: accountScopedRoute('inbox_reports'),
+        },
+        {
+          name: 'Reports Team',
+          label: t('SIDEBAR.REPORTS_TEAM'),
+          to: accountScopedRoute('team_reports'),
+        },
+        {
+          name: 'Reports SLA',
+          label: t('SIDEBAR.REPORTS_SLA'),
+          to: accountScopedRoute('sla_reports'),
+        },
+      ],
+    },
+    {
+      name: 'Campaigns',
+      label: t('SIDEBAR.CAMPAIGNS'),
+      icon: 'i-lucide-megaphone',
+      children: [
+        {
+          name: 'Ongoing',
+          label: t('SIDEBAR.ONGOING'),
+          to: accountScopedRoute('ongoing_campaigns'),
+        },
+        {
+          name: 'One-off',
+          label: t('SIDEBAR.ONE_OFF'),
+          to: accountScopedRoute('one_off'),
+        },
+      ],
+    },
+    {
+      name: 'Portals',
+      label: t('SIDEBAR.HELP_CENTER.TITLE'),
+      icon: 'i-lucide-library-big',
+      to: accountScopedRoute('default_portal_articles'),
+      activeOn: [
+        'all_locale_categories',
+        'default_portal_articles',
+        'edit_article',
+        'edit_category',
+        'edit_portal_customization',
+        'edit_portal_information',
+        'edit_portal_locales',
+        'list_all_locale_articles',
+        'list_all_locale_categories',
+        'list_all_portals',
+        'list_archived_articles',
+        'list_draft_articles',
+        'list_mine_articles',
+        'new_article',
+        'new_category_in_locale',
+        'new_portal_information',
+        'portalSlug',
+        'portal_customization',
+        'portal_finish',
+        'show_category',
+        'show_category_articles',
+      ],
+    },
+    {
+      name: 'Settings',
+      label: t('SIDEBAR.SETTINGS'),
+      icon: 'i-lucide-bolt',
+      children: [
+        {
+          name: 'Settings Account Settings',
+          label: t('SIDEBAR.ACCOUNT_SETTINGS'),
+          icon: 'i-lucide-briefcase',
+          to: accountScopedRoute('general_settings_index'),
+        },
+        {
+          name: 'Settings Agents',
+          label: t('SIDEBAR.AGENTS'),
+          icon: 'i-lucide-square-user',
+          to: accountScopedRoute('agent_list'),
+        },
+        {
+          name: 'Settings Teams',
+          label: t('SIDEBAR.TEAMS'),
+          icon: 'i-lucide-users',
+          to: accountScopedRoute('settings_teams_list'),
+        },
+        {
+          name: 'Settings Inboxes',
+          label: t('SIDEBAR.INBOXES'),
+          icon: 'i-lucide-inbox',
+          to: accountScopedRoute('settings_inbox_list'),
+        },
+        {
+          name: 'Settings Labels',
+          label: t('SIDEBAR.LABELS'),
+          icon: 'i-lucide-tags',
+          to: accountScopedRoute('labels_list'),
+        },
+        {
+          name: 'Settings Custom Attributes',
+          label: t('SIDEBAR.CUSTOM_ATTRIBUTES'),
+          icon: 'i-lucide-code',
+          to: accountScopedRoute('attributes_list'),
+        },
+        {
+          name: 'Settings Automation',
+          label: t('SIDEBAR.AUTOMATION'),
+          icon: 'i-lucide-workflow',
+          to: accountScopedRoute('automation_list'),
+        },
+        {
+          name: 'Settings Agent Bots',
+          label: t('SIDEBAR.AGENT_BOTS'),
+          icon: 'i-lucide-bot',
+          to: accountScopedRoute('agent_bots'),
+        },
+        {
+          name: 'Settings Macros',
+          label: t('SIDEBAR.MACROS'),
+          icon: 'i-lucide-toy-brick',
+          to: accountScopedRoute('macros_wrapper'),
+        },
+        {
+          name: 'Settings Canned Responses',
+          label: t('SIDEBAR.CANNED_RESPONSES'),
+          icon: 'i-lucide-message-square-quote',
+          to: accountScopedRoute('canned_list'),
+        },
+        {
+          name: 'Settings Integrations',
+          label: t('SIDEBAR.INTEGRATIONS'),
+          icon: 'i-lucide-blocks',
+          to: accountScopedRoute('settings_applications'),
+        },
+        {
+          name: 'Settings Audit Logs',
+          label: t('SIDEBAR.AUDIT_LOGS'),
+          icon: 'i-lucide-briefcase',
+          to: accountScopedRoute('auditlogs_list'),
+        },
+        {
+          name: 'Settings Custom Roles',
+          label: t('SIDEBAR.CUSTOM_ROLES'),
+          icon: 'i-lucide-shield-plus',
+          to: accountScopedRoute('custom_roles_list'),
+        },
+        {
+          name: 'Settings Sla',
+          label: t('SIDEBAR.SLA'),
+          icon: 'i-lucide-clock-alert',
+          to: accountScopedRoute('sla_list'),
+        },
+        {
+          name: 'Settings Billing',
+          label: t('SIDEBAR.BILLING'),
+          icon: 'i-lucide-credit-card',
+          to: accountScopedRoute('billing_settings_index'),
+        },
+      ],
+    },
+  ];
+});
+</script>
+
+<template>
+  <aside
+    class="w-[200px] bg-n-solid-2 rtl:border-l ltr:border-r border-n-weak h-screen flex flex-col text-sm pt-2 pb-1"
+  >
+    <section class="grid gap-2 mt-2 mb-4">
+      <div class="flex gap-2 px-2 items-center min-w-0">
+        <div class="size-6 grid place-content-center flex-shrink-0">
+          <Logo />
+        </div>
+        <div class="w-px h-3 bg-n-strong flex-shrink-0" />
+        <SidebarAccountSwitcher
+          class="-mx-1 flex-grow min-w-0"
+          @show-create-account-modal="emit('showCreateAccountModal')"
+        />
+      </div>
+      <div class="gap-2 flex px-2">
+        <RouterLink
+          :to="{ name: 'search' }"
+          class="rounded-lg py-1 flex items-center gap-2 px-2 border-n-weak border bg-n-solid-3 dark:bg-n-black/30 w-full"
+        >
+          <span class="i-lucide-search size-4 text-n-slate-11 flex-shrink-0" />
+          <span class="flex-grow text-left">
+            {{ t('COMBOBOX.SEARCH_PLACEHOLDER') }}
+          </span>
+          <span
+            class="tracking-wide select-none pointer-events-none text-n-slate-10 hidden"
+          >
+            {{ searchShortcut }}
+          </span>
+        </RouterLink>
+        <button
+          v-if="enableNewConversation"
+          class="rounded-lg py-1 flex items-center gap-2 px-2 border-n-weak border bg-n-solid-3 w-full"
+        >
+          <span
+            class="i-lucide-square-pen size-4 text-n-slate-11 flex-shrink-0"
+          />
+        </button>
+      </div>
+    </section>
+    <nav class="grid gap-2 overflow-y-scroll no-scrollbar px-2 flex-grow pb-5">
+      <ul class="flex flex-col gap-2 list-none m-0">
+        <SidebarGroup
+          v-for="item in menuItems"
+          :key="item.name"
+          v-bind="item"
+        />
+      </ul>
+    </nav>
+    <section
+      class="p-1 border-t border-n-strong shadow-[0px_-2px_4px_0px_rgba(27,28,29,0.02)] flex-shrink-0 flex justify-between gap-2 items-center"
+    >
+      <SidebarProfileMenu
+        @open-key-shortcut-modal="emit('openKeyShortcutModal')"
+      />
+      <div v-if="false" class="flex items-center">
+        <div class="w-px h-3 bg-n-strong flex-shrink-0" />
+        <SidebarNotificationBell
+          @open-notification-panel="emit('openNotificationPanel')"
+        />
+      </div>
+    </section>
+  </aside>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarAccountSwitcher.vue b/app/javascript/dashboard/components-next/sidebar/SidebarAccountSwitcher.vue
new file mode 100644
index 000000000..881034b4c
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarAccountSwitcher.vue
@@ -0,0 +1,110 @@
+<script setup>
+import { useAccount } from 'dashboard/composables/useAccount';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useToggle } from '@vueuse/core';
+import { useI18n } from 'vue-i18n';
+import ButtonNext from 'next/button/Button.vue';
+import Icon from 'next/icon/Icon.vue';
+
+const emit = defineEmits(['showCreateAccountModal']);
+
+const { t } = useI18n();
+const { accountId, currentAccount } = useAccount();
+const currentUser = useMapGetter('getCurrentUser');
+const globalConfig = useMapGetter('globalConfig/get');
+const [showDropdown, toggleDropdown] = useToggle(false);
+
+const close = () => {
+  if (showDropdown.value) {
+    toggleDropdown(false);
+  }
+};
+
+const onChangeAccount = newId => {
+  const accountUrl = `/app/accounts/${newId}/dashboard`;
+  window.location.href = accountUrl;
+};
+
+const emitNewAccount = () => {
+  close();
+  emit('showCreateAccountModal');
+};
+</script>
+
+<template>
+  <div class="relative z-20">
+    <button
+      id="sidebar-account-switcher"
+      :data-account-id="accountId"
+      aria-haspopup="listbox"
+      aria-controls="account-options"
+      class="flex items-center gap-2 justify-between w-full rounded-lg hover:bg-n-alpha-1 px-2"
+      :class="{ 'bg-n-alpha-1': showDropdown }"
+      @click="toggleDropdown()"
+    >
+      <span
+        class="text-sm font-medium leading-5 text-n-slate-12 truncate"
+        aria-live="polite"
+      >
+        {{ currentAccount.name }}
+      </span>
+
+      <span
+        aria-hidden="true"
+        class="i-lucide-chevron-down size-4 text-n-slate-10 flex-shrink-0"
+      />
+    </button>
+    <div v-if="showDropdown" v-on-clickaway="close" class="absolute top-8 z-50">
+      <div
+        class="w-72 text-sm block bg-n-solid-1 border border-n-weak rounded-xl shadow-sm"
+      >
+        <div
+          class="px-4 pt-3 pb-2 leading-4 font-medium tracking-[0.2px] text-n-slate-10 text-xs"
+        >
+          {{ t('SIDEBAR_ITEMS.CHANGE_ACCOUNTS') }}
+        </div>
+        <div class="px-1 gap-1 grid">
+          <button
+            v-for="account in currentUser.accounts"
+            :id="`account-${account.id}`"
+            :key="account.id"
+            class="flex w-full hover:bg-n-alpha-1 space-x-4"
+            @click="onChangeAccount(account.id)"
+          >
+            <div
+              :for="account.name"
+              class="text-left rtl:text-right flex gap-2"
+            >
+              <span class="text-n-slate-12">
+                {{ account.name }}
+              </span>
+              <span class="text-n-slate-11 capitalize">
+                {{
+                  account.custom_role_id
+                    ? account.custom_role.name
+                    : account.role
+                }}
+              </span>
+            </div>
+            <Icon
+              v-show="account.id === accountId"
+              icon="i-lucide-check"
+              class="text-n-teal-11 size-5"
+            />
+          </button>
+        </div>
+        <div class="px-2 mt-2 pb-2">
+          <ButtonNext
+            v-if="globalConfig.createNewAccountFromDashboard"
+            variant="secondary"
+            class="w-full"
+            size="sm"
+            @click="emitNewAccount"
+          >
+            {{ t('CREATE_ACCOUNT.NEW_ACCOUNT') }}
+          </ButtonNext>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue b/app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue
new file mode 100644
index 000000000..ecc189bea
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue
@@ -0,0 +1,146 @@
+<script setup>
+import { computed, watch, ref } from 'vue';
+import { useSidebarContext } from './provider';
+import { useRoute } from 'vue-router';
+import Policy from 'dashboard/components/policy.vue';
+import SidebarGroupHeader from './SidebarGroupHeader.vue';
+import SidebarGroupLeaf from './SidebarGroupLeaf.vue';
+import SidebarSubGroup from './SidebarSubGroup.vue';
+import SidebarGroupEmptyLeaf from './SidebarGroupEmptyLeaf.vue';
+
+const props = defineProps({
+  name: { type: String, required: true },
+  label: { type: String, required: true },
+  icon: { type: [String, Object, Function], default: null },
+  to: { type: Object, default: null },
+  activeOn: { type: Array, default: () => [] },
+  children: { type: Array, default: undefined },
+});
+
+const {
+  expandedItem,
+  setExpandedItem,
+  resolvePath,
+  resolvePermissions,
+  resolveFeatureFlag,
+  isAllowed,
+} = useSidebarContext();
+
+const parentEl = ref(null);
+
+const locateLastChild = () => {
+  parentEl.value?.querySelectorAll('.child-item').forEach((child, index) => {
+    if (index === parentEl.value.querySelectorAll('.child-item').length - 1) {
+      child.classList.add('last-child-item');
+    }
+  });
+};
+
+const navigableChildren = computed(() => {
+  return props.children?.flatMap(child => child.children || child) || [];
+});
+
+const route = useRoute();
+
+const isExpanded = computed(() => expandedItem.value === props.name);
+const isExpandable = computed(() => props.children);
+const hasChildren = computed(
+  () => Array.isArray(props.children) && props.children.length > 0
+);
+
+const accessibleItems = computed(() => {
+  if (!hasChildren.value) return [];
+  return props.children.filter(child => isAllowed(child.to));
+});
+
+const hasAccessibleItems = computed(() => {
+  // default true so that rendering is not blocked
+  if (!hasChildren.value) return true;
+
+  return accessibleItems.value.length > 0;
+});
+
+const isActive = computed(() => {
+  if (props.to) {
+    if (route.path === resolvePath(props.to)) return true;
+
+    return props.activeOn.includes(route.name);
+  }
+
+  return false;
+});
+
+// We could use the RouterLink isActive too, but our routes are not always
+// nested correctly, so we need to check the active state ourselves
+// TODO: Audit the routes and fix the nesting and remove this
+const activeChild = computed(() => {
+  const pathSame = navigableChildren.value.find(
+    child => child.to && route.path === resolvePath(child.to)
+  );
+  if (pathSame) return pathSame;
+
+  const pathSatrtsWith = navigableChildren.value.find(
+    child => child.to && route.path.startsWith(resolvePath(child.to))
+  );
+  if (pathSatrtsWith) return pathSatrtsWith;
+
+  return navigableChildren.value.find(child =>
+    child.activeOn?.includes(route.name)
+  );
+});
+
+const hasActiveChild = computed(() => {
+  return activeChild.value !== undefined;
+});
+
+watch(expandedItem, locateLastChild, {
+  immediate: true,
+});
+</script>
+
+<!-- eslint-disable-next-line vue/no-root-v-if -->
+<template>
+  <Policy
+    v-if="hasAccessibleItems"
+    :permissions="resolvePermissions(to)"
+    :feature-flag="resolveFeatureFlag(to)"
+    as="li"
+    class="text-sm cursor-pointer select-none gap-1 grid"
+  >
+    <SidebarGroupHeader
+      :icon
+      :name
+      :label
+      :to
+      :is-active="isActive"
+      :has-active-child="hasActiveChild"
+      :expandable="hasChildren"
+      :is-expanded="isExpanded"
+      @toggle="setExpandedItem(name)"
+    />
+    <ul
+      v-if="hasChildren"
+      v-show="isExpanded || hasActiveChild"
+      ref="parentEl"
+      class="list-none m-0 grid sidebar-group-children"
+    >
+      <template v-for="child in children" :key="child.name">
+        <SidebarSubGroup
+          v-if="child.children"
+          v-bind="child"
+          :is-expanded="isExpanded"
+          :active-child="activeChild"
+        />
+        <SidebarGroupLeaf
+          v-else
+          v-show="isExpanded || activeChild?.name === child.name"
+          v-bind="child"
+          :active="activeChild?.name === child.name"
+        />
+      </template>
+    </ul>
+    <ul v-else-if="isExpandable && isExpanded">
+      <SidebarGroupEmptyLeaf />
+    </ul>
+  </Policy>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarGroupEmptyLeaf.vue b/app/javascript/dashboard/components-next/sidebar/SidebarGroupEmptyLeaf.vue
new file mode 100644
index 000000000..dd4128dfe
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarGroupEmptyLeaf.vue
@@ -0,0 +1,13 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+
+const { t } = useI18n();
+</script>
+
+<template>
+  <li
+    class="py-1 pl-3 text-n-slate-10 border rounded-lg border-dashed text-center border-n-alpha-2 text-xs h-8 grid place-content-center select-none pointer-events-none"
+  >
+    <slot>{{ t('SIDEBAR.NO_ITEMS') }}</slot>
+  </li>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarGroupHeader.vue b/app/javascript/dashboard/components-next/sidebar/SidebarGroupHeader.vue
new file mode 100644
index 000000000..289ec73a4
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarGroupHeader.vue
@@ -0,0 +1,42 @@
+<script setup>
+import Icon from 'next/icon/Icon.vue';
+
+defineProps({
+  to: { type: [Object, String], default: '' },
+  label: { type: String, default: '' },
+  icon: { type: [String, Object], default: '' },
+  expandable: { type: Boolean, default: false },
+  isExpanded: { type: Boolean, default: false },
+  isActive: { type: Boolean, default: false },
+  hasActiveChild: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['toggle']);
+</script>
+
+<template>
+  <component
+    :is="to ? 'router-link' : 'div'"
+    class="flex items-center gap-2 px-2 py-1.5 rounded-lg h-8"
+    role="button"
+    :to="to"
+    :title="label"
+    :class="{
+      'text-n-blue bg-n-alpha-2 font-medium': isActive && !hasActiveChild,
+      'text-n-slate-12 font-medium': hasActiveChild,
+      'text-n-slate-11 hover:bg-n-alpha-2': !isActive && !hasActiveChild,
+    }"
+    @click.stop="emit('toggle')"
+  >
+    <Icon v-if="icon" :icon="icon" class="size-4" />
+    <span class="text-sm font-medium leading-5 flex-grow">
+      {{ label }}
+    </span>
+    <span
+      v-if="expandable"
+      v-show="isExpanded"
+      class="i-lucide-chevron-up size-3"
+      @click.stop="emit('toggle')"
+    />
+  </component>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarGroupLeaf.vue b/app/javascript/dashboard/components-next/sidebar/SidebarGroupLeaf.vue
new file mode 100644
index 000000000..13c893fa5
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarGroupLeaf.vue
@@ -0,0 +1,92 @@
+<script setup>
+import { isVNode, computed } from 'vue';
+import Icon from 'next/icon/Icon.vue';
+import Policy from 'dashboard/components/policy.vue';
+import { useSidebarContext } from './provider';
+
+const props = defineProps({
+  label: { type: String, required: true },
+  to: { type: [String, Object], required: true },
+  icon: { type: [String, Object], default: null },
+  active: { type: Boolean, default: false },
+  component: { type: Function, default: null },
+});
+
+const { resolvePermissions, resolveFeatureFlag } = useSidebarContext();
+
+const shouldRenderComponent = computed(() => {
+  return typeof props.component === 'function' || isVNode(props.component);
+});
+</script>
+
+<template>
+  <Policy
+    :permissions="resolvePermissions(to)"
+    :feature-flag="resolveFeatureFlag(to)"
+    as="li"
+    class="py-0.5 ltr:pl-3 rtl:pr-3 rtl:mr-3 ltr:ml-3 relative text-n-slate-11 child-item before:bg-n-slate-4 after:bg-transparent after:border-n-slate-4 before:left-0 rtl:before:right-0"
+  >
+    <component
+      :is="to ? 'router-link' : 'div'"
+      :to="to"
+      :title="label"
+      class="flex h-8 items-center gap-2 px-2 py-1 rounded-lg max-w-[151px] hover:bg-gradient-to-r from-transparent via-n-slate-3/70 to-n-slate-3/70 group"
+      :class="{
+        'text-n-blue bg-n-alpha-2 active': active,
+      }"
+    >
+      <component
+        :is="component"
+        v-if="shouldRenderComponent"
+        :label
+        :icon
+        :active
+      />
+      <template v-else>
+        <Icon v-if="icon" :icon="icon" class="size-4 inline-block" />
+        <div class="flex-1 truncate min-w-0">{{ label }}</div>
+      </template>
+    </component>
+  </Policy>
+</template>
+
+<style scoped>
+.child-item::before {
+  content: '';
+  position: absolute;
+  width: 0.125rem;
+  /* 0.5px */
+  height: 100%;
+}
+
+.child-item:first-child::before {
+  border-radius: 4px 4px 0 0;
+}
+
+.last-child-item::before {
+  height: 20%;
+}
+
+.last-child-item::after {
+  content: '';
+  position: absolute;
+  width: 10px;
+  height: 12px;
+  bottom: calc(50% - 2px);
+  border-bottom-width: 0.125rem;
+  border-left-width: 0.125rem;
+  border-right-width: 0px;
+  border-top-width: 0px;
+  border-radius: 0 0 0 4px;
+  left: 0;
+}
+
+.app-rtl--wrapper .last-child-item::after {
+  right: 0;
+  border-bottom-width: 0.125rem;
+  border-right-width: 0.125rem;
+  border-left-width: 0px;
+  border-top-width: 0px;
+  border-radius: 0 0 4px 0px;
+}
+</style>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarGroupSeparator.vue b/app/javascript/dashboard/components-next/sidebar/SidebarGroupSeparator.vue
new file mode 100644
index 000000000..ddc92a2b3
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarGroupSeparator.vue
@@ -0,0 +1,25 @@
+<script setup>
+import Icon from 'next/icon/Icon.vue';
+
+defineProps({
+  label: {
+    type: String,
+    default: '',
+  },
+  icon: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+
+<template>
+  <div
+    class="flex items-center gap-2 px-2 py-1.5 rounded-lg h-8 text-n-slate-10 select-none pointer-events-none"
+  >
+    <Icon v-if="icon" :icon="icon" class="size-4" />
+    <span class="text-sm font-medium leading-5 flex-grow">
+      {{ label }}
+    </span>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarNotificationBell.vue b/app/javascript/dashboard/components-next/sidebar/SidebarNotificationBell.vue
new file mode 100644
index 000000000..94f3dd6bd
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarNotificationBell.vue
@@ -0,0 +1,40 @@
+<script setup>
+import { computed } from 'vue';
+import { useRoute } from 'vue-router';
+import { useMapGetter } from 'dashboard/composables/store';
+
+const emit = defineEmits(['openNotificationPanel']);
+
+const notificationMetadata = useMapGetter('notifications/getMeta');
+const route = useRoute();
+const unreadCount = computed(() => {
+  if (!notificationMetadata.value.unreadCount) {
+    return '';
+  }
+
+  return notificationMetadata.value.unreadCount < 100
+    ? `${notificationMetadata.value.unreadCount}`
+    : '99+';
+});
+
+function openNotificationPanel() {
+  if (route.name !== 'notifications_index') {
+    emit('openNotificationPanel');
+  }
+}
+</script>
+
+<template>
+  <button
+    class="size-8 rounded-lg hover:bg-n-alpha-1 flex-shrink-0 grid place-content-center relative"
+    @click="openNotificationPanel"
+  >
+    <span class="i-lucide-bell size-4" />
+    <span
+      v-if="unreadCount"
+      class="min-h-2 min-w-2 p-0.5 px-1 bg-n-ruby-9 rounded-lg absolute -top-1 -right-1.5 grid place-items-center text-[9px] leading-none text-n-ruby-3"
+    >
+      {{ unreadCount }}
+    </span>
+  </button>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue b/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue
new file mode 100644
index 000000000..ae88ebe69
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue
@@ -0,0 +1,146 @@
+<script setup>
+import { computed } from 'vue';
+import Auth from 'dashboard/api/auth';
+import { useRouter } from 'vue-router';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import { useToggle } from '@vueuse/core';
+import Avatar from 'next/avatar/Avatar.vue';
+import Icon from 'next/icon/Icon.vue';
+import SidebarProfileMenuStatus from './SidebarProfileMenuStatus.vue';
+
+const emit = defineEmits(['close', 'openKeyShortcutModal']);
+
+defineOptions({
+  inheritAttrs: false,
+});
+
+const { t } = useI18n();
+const router = useRouter();
+
+const globalConfig = useMapGetter('globalConfig/get');
+const currentUser = useMapGetter('getCurrentUser');
+const currentUserAvailability = useMapGetter('getCurrentUserAvailability');
+const [showProfileMenu, toggleProfileMenu] = useToggle(false);
+
+const closeMenu = () => {
+  if (showProfileMenu.value) {
+    emit('close');
+    toggleProfileMenu(false);
+  }
+};
+
+const menuItems = computed(() => {
+  return [
+    {
+      show: !!globalConfig.value.chatwootInboxToken,
+      label: t('SIDEBAR_ITEMS.CONTACT_SUPPORT'),
+      icon: 'i-lucide-life-buoy',
+      click: () => {
+        closeMenu();
+        window.$chatwoot.toggle();
+      },
+    },
+    {
+      show: true,
+      label: t('SIDEBAR_ITEMS.KEYBOARD_SHORTCUTS'),
+      icon: 'i-lucide-keyboard',
+      click: () => {
+        closeMenu();
+        emit('openKeyShortcutModal');
+      },
+    },
+    {
+      show: true,
+      label: t('SIDEBAR_ITEMS.PROFILE_SETTINGS'),
+      icon: 'i-lucide-user-pen',
+      click: () => {
+        closeMenu();
+        router.push({ name: 'profile_settings_index' });
+      },
+    },
+    {
+      show: true,
+      label: t('SIDEBAR_ITEMS.APPEARANCE'),
+      icon: 'i-lucide-swatch-book',
+      click: () => {
+        closeMenu();
+        const ninja = document.querySelector('ninja-keys');
+        ninja.open({ parent: 'appearance_settings' });
+      },
+    },
+    {
+      show: currentUser.value.type === 'SuperAdmin',
+      label: t('SIDEBAR_ITEMS.SUPER_ADMIN_CONSOLE'),
+      icon: 'i-lucide-castle',
+      link: '/super_admin',
+      target: '_blank',
+    },
+    {
+      show: true,
+      label: t('SIDEBAR_ITEMS.LOGOUT'),
+      icon: 'i-lucide-log-out',
+      click: Auth.logout,
+    },
+  ];
+});
+
+const allowedMenuItems = computed(() => {
+  return menuItems.value.filter(item => item.show);
+});
+</script>
+
+<template>
+  <div class="relative z-20 w-full min-w-0">
+    <button
+      class="flex gap-2 items-center rounded-lg cursor-pointer text-left w-full hover:bg-n-alpha-1 p-1"
+      v-bind="$attrs"
+      :class="{
+        'bg-n-alpha-1': showProfileMenu,
+      }"
+      @click="toggleProfileMenu"
+    >
+      <Avatar
+        :size="32"
+        :name="currentUser.available_name"
+        :src="currentUser.avatar_url"
+        :status="currentUserAvailability"
+        class="flex-shrink-0"
+        rounded-full
+      />
+      <div class="min-w-0">
+        <div class="text-n-slate-12 text-sm leading-4 font-medium truncate">
+          {{ currentUser.available_name }}
+        </div>
+        <div class="text-n-slate-11 text-xs truncate">
+          {{ currentUser.email }}
+        </div>
+      </div>
+    </button>
+    <div
+      v-if="showProfileMenu"
+      v-on-clickaway="closeMenu"
+      class="absolute left-0 bottom-12 z-50"
+    >
+      <div
+        class="w-72 min-h-32 bg-n-solid-1 border border-n-weak rounded-xl shadow-sm"
+      >
+        <SidebarProfileMenuStatus />
+        <div class="border-t border-n-strong mx-2 my-0" />
+        <ul class="list-none m-0 grid gap-1 p-1 text-n-slate-12">
+          <li v-for="item in allowedMenuItems" :key="item.label" class="m-0">
+            <component
+              :is="item.link ? 'a' : 'button'"
+              v-bind="item.link ? { target: item.target, href: item.link } : {}"
+              class="text-left hover:bg-n-alpha-1 px-2 py-1.5 w-full flex items-center gap-2"
+              @click="item.click"
+            >
+              <Icon :icon="item.icon" class="size-4" />
+              {{ item.label }}
+            </component>
+          </li>
+        </ul>
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenuStatus.vue b/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenuStatus.vue
new file mode 100644
index 000000000..9642e4103
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenuStatus.vue
@@ -0,0 +1,119 @@
+<script setup>
+import { computed } from 'vue';
+import { useMapGetter, useStore } from 'dashboard/composables/store';
+import wootConstants from 'dashboard/constants/globals';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
+
+import Icon from 'next/icon/Icon.vue';
+
+const { t } = useI18n();
+const store = useStore();
+const currentUserAvailability = useMapGetter('getCurrentUserAvailability');
+const currentAccountId = useMapGetter('getCurrentAccountId');
+const currentUserAutoOffline = useMapGetter('getCurrentUserAutoOffline');
+
+const { AVAILABILITY_STATUS_KEYS } = wootConstants;
+const statusList = computed(() => {
+  return [
+    t('PROFILE_SETTINGS.FORM.AVAILABILITY.STATUS.ONLINE'),
+    t('PROFILE_SETTINGS.FORM.AVAILABILITY.STATUS.BUSY'),
+    t('PROFILE_SETTINGS.FORM.AVAILABILITY.STATUS.OFFLINE'),
+  ];
+});
+
+const availabilityStatuses = computed(() => {
+  return statusList.value.map((statusLabel, index) => ({
+    label: statusLabel,
+    value: AVAILABILITY_STATUS_KEYS[index],
+    active: currentUserAvailability.value === AVAILABILITY_STATUS_KEYS[index],
+  }));
+});
+
+function changeAvailabilityStatus(availability) {
+  try {
+    store.dispatch('updateAvailability', {
+      availability,
+      account_id: currentAccountId.value,
+    });
+  } catch (error) {
+    useAlert(t('PROFILE_SETTINGS.FORM.AVAILABILITY.SET_AVAILABILITY_ERROR'));
+  }
+}
+
+function updateAutoOffline(autoOffline) {
+  store.dispatch('updateAutoOffline', {
+    accountId: currentAccountId.value,
+    autoOffline,
+  });
+}
+</script>
+
+<template>
+  <div class="pt-2 text-n-slate-12">
+    <span
+      class="px-3 leading-4 font-medium tracking-[0.2px] text-n-slate-10 text-xs"
+    >
+      {{ t('SIDEBAR.SET_AVAILABILITY_TITLE') }}
+    </span>
+    <ul class="list-none m-0 grid gap-1 p-1">
+      <li
+        v-for="status in availabilityStatuses"
+        :key="status.value"
+        class="flex items-baseline"
+      >
+        <button
+          class="text-left rtl:text-right hover:bg-n-alpha-1 px-2 py-1.5 w-full flex items-center gap-2"
+          :class="{
+            'pointer-events-none bg-n-amber-10/10': status.active,
+            'bg-n-teal-3': status.active && status.value === 'online',
+            'bg-n-amber-3': status.active && status.value === 'busy',
+            'bg-n-slate-3': status.active && status.value === 'offline',
+          }"
+          @click="changeAvailabilityStatus(status.value)"
+        >
+          <div
+            class="rounded-full w-2.5 h-2.5"
+            :class="{
+              'bg-n-teal-10': status.value === 'online',
+              'bg-n-amber-10': status.value === 'busy',
+              'bg-n-slate-10': status.value === 'offline',
+            }"
+          />
+          <span class="flex-grow">{{ status.label }}</span>
+          <Icon
+            v-if="status.active"
+            icon="i-lucide-check"
+            class="size-4 flex-shrink-0"
+            :class="{
+              'text-n-teal-11': status.value === 'online',
+              'text-n-amber-11': status.value === 'busy',
+              'text-n-slate-11': status.value === 'offline',
+            }"
+          />
+        </button>
+      </li>
+    </ul>
+  </div>
+  <div class="border-t border-n-strong mx-2 my-0" />
+  <ul class="list-none m-0 grid gap-1 p-1">
+    <li class="px-2 py-1.5 flex items-start w-full gap-2">
+      <div class="h-5 flex items-center flex-shrink-0">
+        <Icon icon="i-lucide-info" class="size-4" />
+      </div>
+      <div class="flex-grow">
+        <div class="h-5 leading-none flex place-items-center text-n-slate-12">
+          {{ $t('SIDEBAR.SET_AUTO_OFFLINE.TEXT') }}
+        </div>
+        <div class="text-xs leading-tight text-n-slate-10 mt-1">
+          {{ t('SIDEBAR.SET_AUTO_OFFLINE.INFO_SHORT') }}
+        </div>
+      </div>
+      <woot-switch
+        class="flex-shrink-0"
+        :model-value="currentUserAutoOffline"
+        @input="updateAutoOffline"
+      />
+    </li>
+  </ul>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarSubGroup.vue b/app/javascript/dashboard/components-next/sidebar/SidebarSubGroup.vue
new file mode 100644
index 000000000..8c7f5c3a7
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarSubGroup.vue
@@ -0,0 +1,114 @@
+<script setup>
+import { computed, ref } from 'vue';
+import SidebarGroupLeaf from './SidebarGroupLeaf.vue';
+import SidebarGroupSeparator from './SidebarGroupSeparator.vue';
+import SidebarGroupEmptyLeaf from './SidebarGroupEmptyLeaf.vue';
+
+import { useSidebarContext } from './provider';
+import { useEventListener } from '@vueuse/core';
+
+const props = defineProps({
+  isExpanded: { type: Boolean, default: false },
+  label: { type: String, required: true },
+  icon: { type: [Object, String], required: true },
+  children: { type: Array, default: undefined },
+  activeChild: { type: Object, default: undefined },
+});
+
+const { isAllowed } = useSidebarContext();
+const scrollableContainer = ref(null);
+
+const accessibleItems = computed(() =>
+  props.children.filter(child => isAllowed(child.to))
+);
+
+const hasAccessibleItems = computed(() => {
+  if (props.children.length === 0) {
+    // cases like segment, folder and labels where users can create new items
+    return true;
+  }
+
+  return accessibleItems.value.length > 0;
+});
+
+const isScrollable = computed(() => {
+  return accessibleItems.value.length > 7;
+});
+
+const scrollEnd = ref(false);
+
+// set scrollEnd to true when the scroll reaches the end
+useEventListener(scrollableContainer, 'scroll', () => {
+  const { scrollHeight, scrollTop, clientHeight } = scrollableContainer.value;
+  scrollEnd.value = scrollHeight - scrollTop === clientHeight;
+});
+</script>
+
+<template>
+  <SidebarGroupSeparator
+    v-if="hasAccessibleItems"
+    v-show="isExpanded"
+    :label
+    :icon
+    class="my-1"
+  />
+  <ul class="m-0 list-none relative group">
+    <!-- Each element has h-8, which is 32px, we will show 7 items with one hidden at the end,
+    which is 14rem. Then we add 16px so that we have some text visible from the next item  -->
+    <div
+      ref="scrollableContainer"
+      :class="{
+        'max-h-[calc(14rem+16px)] overflow-y-scroll no-scrollbar': isScrollable,
+      }"
+    >
+      <template v-if="children.length">
+        <SidebarGroupLeaf
+          v-for="child in children"
+          v-show="isExpanded || activeChild?.name === child.name"
+          v-bind="child"
+          :key="child.name"
+          :active="activeChild?.name === child.name"
+        />
+      </template>
+      <SidebarGroupEmptyLeaf v-else v-show="isExpanded" class="ml-3 rtl:mr-3" />
+    </div>
+    <div
+      v-if="isScrollable && isExpanded"
+      v-show="!scrollEnd"
+      class="absolute bg-gradient-to-t from-n-solid-2 w-full h-12 to-transparent -bottom-1 pointer-events-none flex items-end justify-end px-2 animate-fade-in-up"
+    >
+      <svg
+        width="16"
+        height="24"
+        viewBox="0 0 16 24"
+        fill="none"
+        class="text-n-slate-9 opacity-50 group-hover:opacity-100"
+        xmlns="http://www.w3.org/2000/svg"
+      >
+        <path
+          d="M4 4L8 8L12 4"
+          stroke="currentColor"
+          opacity="0.5"
+          stroke-width="1.33333"
+          stroke-linecap="round"
+          stroke-linejoin="round"
+        />
+        <path
+          d="M4 10L8 14L12 10"
+          stroke="currentColor"
+          opacity="0.75"
+          stroke-width="1.33333"
+          stroke-linecap="round"
+          stroke-linejoin="round"
+        />
+        <path
+          d="M4 16L8 20L12 16"
+          stroke="currentColor"
+          stroke-width="1.33333"
+          stroke-linecap="round"
+          stroke-linejoin="round"
+        />
+      </svg>
+    </div>
+  </ul>
+</template>
diff --git a/app/javascript/dashboard/components-next/sidebar/provider.js b/app/javascript/dashboard/components-next/sidebar/provider.js
new file mode 100644
index 000000000..d6571dcd9
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/provider.js
@@ -0,0 +1,49 @@
+import { inject, provide } from 'vue';
+import { usePolicy } from 'dashboard/composables/usePolicy';
+import { useRouter } from 'vue-router';
+
+const SidebarControl = Symbol('SidebarControl');
+
+export function useSidebarContext() {
+  const context = inject(SidebarControl, null);
+  if (context === null) {
+    throw new Error(`Component is missing a parent <Sidebar /> component.`);
+  }
+
+  const router = useRouter();
+  const { checkFeatureAllowed, checkPermissions } = usePolicy();
+
+  const resolvePath = to => {
+    if (to) return router.resolve(to)?.path || '/';
+    return '/';
+  };
+
+  const resolvePermissions = to => {
+    if (to) return router.resolve(to)?.meta?.permissions ?? [];
+    return [];
+  };
+
+  const resolveFeatureFlag = to => {
+    if (to) return router.resolve(to)?.meta?.featureFlag || '';
+    return '';
+  };
+
+  const isAllowed = to => {
+    const permissions = resolvePermissions(to);
+    const featureFlag = resolveFeatureFlag(to);
+
+    return checkPermissions(permissions) && checkFeatureAllowed(featureFlag);
+  };
+
+  return {
+    ...context,
+    resolvePath,
+    resolvePermissions,
+    resolveFeatureFlag,
+    isAllowed,
+  };
+}
+
+export function provideSidebarContext(context) {
+  provide(SidebarControl, context);
+}
diff --git a/app/javascript/dashboard/components-next/sidebar/useSidebarKeyboardShortcuts.js b/app/javascript/dashboard/components-next/sidebar/useSidebarKeyboardShortcuts.js
new file mode 100644
index 000000000..0ef050369
--- /dev/null
+++ b/app/javascript/dashboard/components-next/sidebar/useSidebarKeyboardShortcuts.js
@@ -0,0 +1,39 @@
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useRoute, useRouter } from 'vue-router';
+
+export function useSidebarKeyboardShortcuts(toggleShortcutModalFn) {
+  const route = useRoute();
+  const router = useRouter();
+
+  const isCurrentRouteSameAsNavigation = routeName => {
+    return route.name === routeName;
+  };
+
+  const navigateToRoute = routeName => {
+    if (!isCurrentRouteSameAsNavigation(routeName)) {
+      router.push({ name: routeName });
+    }
+  };
+  const keyboardEvents = {
+    '$mod+Slash': {
+      action: () => toggleShortcutModalFn(true),
+    },
+    '$mod+Escape': {
+      action: () => toggleShortcutModalFn(false),
+    },
+    'Alt+KeyC': {
+      action: () => navigateToRoute('home'),
+    },
+    'Alt+KeyV': {
+      action: () => navigateToRoute('contacts_dashboard'),
+    },
+    'Alt+KeyR': {
+      action: () => navigateToRoute('account_overview_reports'),
+    },
+    'Alt+KeyS': {
+      action: () => navigateToRoute('agent_list'),
+    },
+  };
+
+  return useKeyboardEvents(keyboardEvents);
+}
diff --git a/app/javascript/dashboard/components/ChatList.vue b/app/javascript/dashboard/components/ChatList.vue
index 267b9e422..3ebefebe6 100644
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@@ -109,7 +109,7 @@ const chatListLoading = useMapGetter('getChatListLoadingStatus');
 const activeInbox = useMapGetter('getSelectedInbox');
 const conversationStats = useMapGetter('conversationStats/getStats');
 const appliedFilters = useMapGetter('getAppliedConversationFilters');
-const folders = useMapGetter('customViews/getCustomViews');
+const folders = useMapGetter('customViews/getConversationCustomViews');
 const agentList = useMapGetter('agents/getAgents');
 const teamsList = useMapGetter('teams/getTeams');
 const inboxesList = useMapGetter('inboxes/getInboxes');
diff --git a/app/javascript/dashboard/components/SidemenuIcon.vue b/app/javascript/dashboard/components/SidemenuIcon.vue
index a81a3fedb..59ef4c4c2 100644
--- a/app/javascript/dashboard/components/SidemenuIcon.vue
+++ b/app/javascript/dashboard/components/SidemenuIcon.vue
@@ -1,5 +1,7 @@
 <script>
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { mapGetters } from 'vuex';
 import { emitter } from 'shared/helpers/mitt';
 
 export default {
@@ -9,6 +11,18 @@ export default {
       default: 'small',
     },
   },
+  computed: {
+    ...mapGetters({
+      accountId: 'getCurrentAccountId',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
+    }),
+    hasNextSidebar() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.CHATWOOT_V4
+      );
+    },
+  },
   methods: {
     onMenuItemClick() {
       emitter.emit(BUS_EVENTS.TOGGLE_SIDEMENU);
@@ -17,8 +31,10 @@ export default {
 };
 </script>
 
+<!-- eslint-disable-next-line vue/no-root-v-if -->
 <template>
   <woot-button
+    v-if="!hasNextSidebar"
     :size="size"
     variant="clear"
     color-scheme="secondary"
diff --git a/app/javascript/dashboard/components/layout/Sidebar.vue b/app/javascript/dashboard/components/layout/Sidebar.vue
index 81539c1bb..4d6bfbb58 100644
--- a/app/javascript/dashboard/components/layout/Sidebar.vue
+++ b/app/javascript/dashboard/components/layout/Sidebar.vue
@@ -104,6 +104,9 @@ export default {
       return '';
     },
     customViews() {
+      if (!this.activeCustomView) {
+        return [];
+      }
       return this.$store.getters['customViews/getCustomViewsByFilterType'](
         this.activeCustomView
       );
diff --git a/app/javascript/dashboard/components/policy.vue b/app/javascript/dashboard/components/policy.vue
index e9ad2de1f..bafe4caa7 100644
--- a/app/javascript/dashboard/components/policy.vue
+++ b/app/javascript/dashboard/components/policy.vue
@@ -1,32 +1,31 @@
 <script setup>
-import { useStoreGetters } from 'dashboard/composables/store';
+import { usePolicy } from 'dashboard/composables/usePolicy';
 import { computed } from 'vue';
-import {
-  getUserPermissions,
-  hasPermissions,
-} from '../helper/permissionsHelper';
 
 const props = defineProps({
+  as: {
+    type: String,
+    default: 'div',
+  },
   permissions: {
     type: Array,
     required: true,
   },
+  featureFlag: {
+    type: String,
+    default: null,
+  },
 });
 
-const getters = useStoreGetters();
-const user = computed(() => getters.getCurrentUser.value);
-const accountId = computed(() => getters.getCurrentAccountId.value);
-const userPermissions = computed(() => {
-  return getUserPermissions(user.value, accountId.value);
-});
-const hasPermission = computed(() => {
-  return hasPermissions(props.permissions, userPermissions.value);
-});
+const { checkFeatureAllowed, checkPermissions } = usePolicy();
+
+const isFeatureAllowed = computed(() => checkFeatureAllowed(props.featureFlag));
+const hasPermission = computed(() => checkPermissions(props.permissions));
 </script>
 
 <!-- eslint-disable vue/no-root-v-if -->
 <template>
-  <div v-if="hasPermission">
+  <component :is="as" v-if="isFeatureAllowed && hasPermission">
     <slot />
-  </div>
+  </component>
 </template>
diff --git a/app/javascript/dashboard/components/specs/SidemenuIcon.spec.js b/app/javascript/dashboard/components/specs/SidemenuIcon.spec.js
index 5029eed48..59cf8f4ec 100644
--- a/app/javascript/dashboard/components/specs/SidemenuIcon.spec.js
+++ b/app/javascript/dashboard/components/specs/SidemenuIcon.spec.js
@@ -1,10 +1,29 @@
 import { shallowMount } from '@vue/test-utils';
+import { createStore } from 'vuex';
 import SidemenuIcon from '../SidemenuIcon.vue';
 
+const store = createStore({
+  modules: {
+    auth: {
+      namespaced: false,
+      getters: {
+        getCurrentAccountId: () => 1,
+      },
+    },
+    accounts: {
+      namespaced: true,
+      getters: {
+        isFeatureEnabledonAccount: () => () => false,
+      },
+    },
+  },
+});
+
 describe('SidemenuIcon', () => {
   test('matches snapshot', () => {
     const wrapper = shallowMount(SidemenuIcon, {
       stubs: { WootButton: { template: '<button><slot /></button>' } },
+      global: { plugins: [store] },
     });
     expect(wrapper.vm).toBeTruthy();
     expect(wrapper.element).toMatchSnapshot();
diff --git a/app/javascript/dashboard/composables/spec/useAccount.spec.js b/app/javascript/dashboard/composables/spec/useAccount.spec.js
index 5523c6d91..bb4bfdee3 100644
--- a/app/javascript/dashboard/composables/spec/useAccount.spec.js
+++ b/app/javascript/dashboard/composables/spec/useAccount.spec.js
@@ -1,6 +1,38 @@
+import { defineComponent, h } from 'vue';
+import { createStore } from 'vuex';
 import { describe, it, expect, vi, beforeEach } from 'vitest';
 import { useAccount } from '../useAccount';
 import { useRoute } from 'vue-router';
+import { mount } from '@vue/test-utils';
+
+const store = createStore({
+  modules: {
+    auth: {
+      namespaced: false,
+      getters: {
+        getCurrentAccountId: () => 1,
+        getCurrentUser: () => ({
+          accounts: [
+            { id: 1, name: 'Chatwoot', role: 'administrator' },
+            { id: 2, name: 'GitX', role: 'agent' },
+          ],
+        }),
+      },
+    },
+    accounts: {
+      namespaced: true,
+      getters: {
+        getAccount: () => id => ({ id, name: 'Chatwoot' }),
+      },
+    },
+  },
+});
+
+const mountParams = {
+  global: {
+    plugins: [store],
+  },
+};
 
 vi.mock('vue-router');
 
@@ -8,31 +40,77 @@ describe('useAccount', () => {
   beforeEach(() => {
     useRoute.mockReturnValue({
       params: {
-        accountId: 123,
+        accountId: '123',
       },
     });
   });
 
+  const createComponent = () =>
+    defineComponent({
+      setup() {
+        return useAccount();
+      },
+      render() {
+        return h('div'); // Dummy render to satisfy mount
+      },
+    });
+
   it('returns accountId as a computed property', () => {
-    const { accountId } = useAccount();
-    expect(accountId.value).toBe(123);
+    const wrapper = mount(createComponent(), mountParams);
+    const { accountId } = wrapper.vm;
+    expect(accountId).toBe(123);
   });
 
   it('generates account-scoped URLs correctly', () => {
-    const { accountScopedUrl } = useAccount();
+    const wrapper = mount(createComponent(), mountParams);
+    const { accountScopedUrl } = wrapper.vm;
     const result = accountScopedUrl('settings/inbox/new');
     expect(result).toBe('/app/accounts/123/settings/inbox/new');
   });
 
   it('handles URLs with leading slash', () => {
-    const { accountScopedUrl } = useAccount();
+    const wrapper = mount(createComponent(), mountParams);
+    const { accountScopedUrl } = wrapper.vm;
     const result = accountScopedUrl('users');
-    expect(result).toBe('/app/accounts/123/users');
+    expect(result).toBe('/app/accounts/123/users'); // Ensures no double slashes
   });
 
   it('handles empty URL', () => {
-    const { accountScopedUrl } = useAccount();
+    const wrapper = mount(createComponent(), mountParams);
+    const { accountScopedUrl } = wrapper.vm;
     const result = accountScopedUrl('');
     expect(result).toBe('/app/accounts/123/');
   });
+
+  it('returns current account based on accountId', () => {
+    const wrapper = mount(createComponent(), mountParams);
+    const { currentAccount } = wrapper.vm;
+    expect(currentAccount).toEqual({ id: 123, name: 'Chatwoot' });
+  });
+
+  it('returns an account-scoped route', () => {
+    const wrapper = mount(createComponent(), mountParams);
+    const { accountScopedRoute } = wrapper.vm;
+    const result = accountScopedRoute('accountDetail', { userId: 456 });
+    expect(result).toEqual({
+      name: 'accountDetail',
+      params: { accountId: 123, userId: 456 },
+    });
+  });
+
+  it('returns route with correct params', () => {
+    const wrapper = mount(createComponent(), mountParams);
+    const { route } = wrapper.vm;
+    expect(route.params).toEqual({ accountId: '123' });
+  });
+
+  it('handles non-numeric accountId gracefully', async () => {
+    useRoute.mockReturnValueOnce({
+      params: { accountId: 'abc' },
+    });
+
+    const wrapper = mount(createComponent(), mountParams);
+    const { accountId } = wrapper.vm;
+    expect(accountId).toBeNaN(); // Handles invalid numeric conversion
+  });
 });
diff --git a/app/javascript/dashboard/composables/useAccount.js b/app/javascript/dashboard/composables/useAccount.js
index 0cc0663b4..08e291e39 100644
--- a/app/javascript/dashboard/composables/useAccount.js
+++ b/app/javascript/dashboard/composables/useAccount.js
@@ -1,5 +1,6 @@
 import { computed } from 'vue';
 import { useRoute } from 'vue-router';
+import { useMapGetter } from './store';
 
 /**
  * Composable for account-related operations.
@@ -11,11 +12,13 @@ export function useAccount() {
    * @type {import('vue').ComputedRef<number>}
    */
   const route = useRoute();
-
+  const getAccountFn = useMapGetter('accounts/getAccount');
   const accountId = computed(() => {
     return Number(route.params.accountId);
   });
 
+  const currentAccount = computed(() => getAccountFn.value(accountId.value));
+
   /**
    * Generates an account-scoped URL.
    * @param {string} url - The URL to be scoped to the account.
@@ -25,8 +28,18 @@ export function useAccount() {
     return `/app/accounts/${accountId.value}/${url}`;
   };
 
+  const accountScopedRoute = (name, params) => {
+    return {
+      name,
+      params: { accountId: accountId.value, ...params },
+    };
+  };
+
   return {
     accountId,
+    route,
+    currentAccount,
     accountScopedUrl,
+    accountScopedRoute,
   };
 }
diff --git a/app/javascript/dashboard/composables/usePolicy.js b/app/javascript/dashboard/composables/usePolicy.js
new file mode 100644
index 000000000..0653003ec
--- /dev/null
+++ b/app/javascript/dashboard/composables/usePolicy.js
@@ -0,0 +1,29 @@
+import { useMapGetter } from 'dashboard/composables/store';
+import { useAccount } from 'dashboard/composables/useAccount';
+import {
+  getUserPermissions,
+  hasPermissions,
+} from 'dashboard/helper/permissionsHelper';
+
+export function usePolicy() {
+  const user = useMapGetter('getCurrentUser');
+  const isFeatureEnabled = useMapGetter('accounts/isFeatureEnabledonAccount');
+  const { accountId } = useAccount();
+
+  const getUserPermissionsForAccount = () => {
+    return getUserPermissions(user.value, accountId.value);
+  };
+
+  const checkFeatureAllowed = featureFlag => {
+    if (!featureFlag) return true;
+    return isFeatureEnabled.value(accountId.value, featureFlag);
+  };
+
+  const checkPermissions = requiredPermissions => {
+    if (!requiredPermissions || !requiredPermissions.length) return true;
+    const userPermissions = getUserPermissionsForAccount();
+    return hasPermissions(requiredPermissions, userPermissions);
+  };
+
+  return { checkFeatureAllowed, checkPermissions };
+}
diff --git a/app/javascript/dashboard/composables/utils/useKbd.js b/app/javascript/dashboard/composables/utils/useKbd.js
new file mode 100644
index 000000000..800c270c4
--- /dev/null
+++ b/app/javascript/dashboard/composables/utils/useKbd.js
@@ -0,0 +1,22 @@
+import { computed } from 'vue';
+
+export function useKbd(keys) {
+  const keySymbols = {
+    $mod: navigator.platform.includes('Mac') ? '⌘' : 'Ctrl',
+    shift: '⇧',
+    alt: '⌥',
+    ctrl: 'Ctrl',
+    cmd: '⌘',
+    option: '⌥',
+    enter: '↩',
+    tab: '⇥',
+    esc: '⎋',
+  };
+
+  return computed(() => {
+    return keys
+      .map(key => keySymbols[key.toLowerCase()] || key)
+      .join('')
+      .toUpperCase();
+  });
+}
diff --git a/app/javascript/dashboard/featureFlags.js b/app/javascript/dashboard/featureFlags.js
index 73ea57f06..4417ef164 100644
--- a/app/javascript/dashboard/featureFlags.js
+++ b/app/javascript/dashboard/featureFlags.js
@@ -32,4 +32,5 @@ export const FEATURE_FLAGS = {
   LINEAR: 'linear_integration',
   CAPTAIN: 'captain_integration',
   CUSTOM_ROLES: 'custom_roles',
+  CHATWOOT_V4: 'chatwoot_v4',
 };
diff --git a/app/javascript/dashboard/i18n/locale/en/settings.json b/app/javascript/dashboard/i18n/locale/en/settings.json
index eb007916a..1cdf82357 100644
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -227,6 +227,7 @@
     }
   },
   "SIDEBAR": {
+    "NO_ITEMS": "No items",
     "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
     "SWITCH": "Switch",
     "INBOX_VIEW": "Inbox View",
@@ -291,9 +292,11 @@
       "SETTINGS": "Settings",
       "CATEGORY_EMPTY_MESSAGE": "No categories found"
     },
+    "CHANNELS": "Channels",
     "SET_AUTO_OFFLINE": {
       "TEXT": "Mark offline automatically",
-      "INFO_TEXT": "Let the system automatically mark you offline when you aren't using the app or dashboard."
+      "INFO_TEXT": "Let the system automatically mark you offline when you aren't using the app or dashboard.",
+      "INFO_SHORT": "Automatically mark offline when you aren't using the app."
     },
     "DOCS": "Read docs"
   },
diff --git a/app/javascript/dashboard/routes/dashboard/Dashboard.vue b/app/javascript/dashboard/routes/dashboard/Dashboard.vue
index fa8df4c89..3b3199afe 100644
--- a/app/javascript/dashboard/routes/dashboard/Dashboard.vue
+++ b/app/javascript/dashboard/routes/dashboard/Dashboard.vue
@@ -1,14 +1,22 @@
 <script>
+import { mapGetters } from 'vuex';
 import { defineAsyncComponent } from 'vue';
+
+import NextSidebar from 'next/sidebar/Sidebar.vue';
 import Sidebar from '../../components/layout/Sidebar.vue';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
 import WootKeyShortcutModal from 'dashboard/components/widgets/modal/WootKeyShortcutModal.vue';
 import AddAccountModal from 'dashboard/components/layout/sidebarComponents/AddAccountModal.vue';
 import AccountSelector from 'dashboard/components/layout/sidebarComponents/AccountSelector.vue';
 import AddLabelModal from 'dashboard/routes/dashboard/settings/labels/AddLabel.vue';
 import NotificationPanel from 'dashboard/routes/dashboard/notifications/components/NotificationPanel.vue';
+
 import { useUISettings } from 'dashboard/composables/useUISettings';
+import { useAccount } from 'dashboard/composables/useAccount';
+
 import wootConstants from 'dashboard/constants/globals';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+
 const CommandBar = defineAsyncComponent(
   () => import('./commands/commandbar.vue')
 );
@@ -16,6 +24,7 @@ import { emitter } from 'shared/helpers/mitt';
 
 export default {
   components: {
+    NextSidebar,
     Sidebar,
     CommandBar,
     WootKeyShortcutModal,
@@ -26,10 +35,12 @@ export default {
   },
   setup() {
     const { uiSettings, updateUISettings } = useUISettings();
+    const { accountId } = useAccount();
 
     return {
       uiSettings,
       updateUISettings,
+      accountId,
     };
   },
   data() {
@@ -44,6 +55,9 @@ export default {
     };
   },
   computed: {
+    ...mapGetters({
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
+    }),
     currentRoute() {
       return ' ';
     },
@@ -62,6 +76,12 @@ export default {
         this.uiSettings;
       return showSecondarySidebar;
     },
+    showNextSidebar() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.CHATWOOT_V4
+      );
+    },
   },
   watch: {
     displayLayoutType() {
@@ -155,7 +175,16 @@ export default {
 
 <template>
   <div class="flex flex-wrap app-wrapper dark:text-slate-300">
+    <NextSidebar
+      v-if="showNextSidebar"
+      @toggle-account-modal="toggleAccountModal"
+      @open-notification-panel="openNotificationPanel"
+      @open-key-shortcut-modal="toggleKeyShortcutModal"
+      @close-key-shortcut-modal="closeKeyShortcutModal"
+      @show-create-account-modal="openCreateAccountModal"
+    />
     <Sidebar
+      v-else
       :route="currentRoute"
       :has-banner="hasBanner"
       :show-secondary-sidebar="isSidebarOpen"
diff --git a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsView.vue b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsView.vue
index bc08c8bfa..8fb292414 100644
--- a/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsView.vue
+++ b/app/javascript/dashboard/routes/dashboard/contacts/components/ContactsView.vue
@@ -71,7 +71,7 @@ export default {
       records: 'contacts/getContacts',
       uiFlags: 'contacts/getUIFlags',
       meta: 'contacts/getMeta',
-      segments: 'customViews/getCustomViews',
+      segments: 'customViews/getContactCustomViews',
       getAppliedContactFilters: 'contacts/getAppliedContactFilters',
     }),
     showEmptySearchResult() {
diff --git a/app/javascript/dashboard/routes/dashboard/dashboard.routes.js b/app/javascript/dashboard/routes/dashboard/dashboard.routes.js
index aa6ce24ff..d75836aba 100644
--- a/app/javascript/dashboard/routes/dashboard/dashboard.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/dashboard.routes.js
@@ -7,6 +7,8 @@ import { routes as inboxRoutes } from './inbox/routes';
 import { frontendURL } from '../../helper/URLHelper';
 import helpcenterRoutes from './helpcenter/helpcenter.routes';
 
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+
 const AppContainer = () => import('./Dashboard.vue');
 const Captain = () => import('./Captain.vue');
 const Suspended = () => import('./suspended/Index.vue');
@@ -24,6 +26,7 @@ export default {
           component: Captain,
           meta: {
             permissions: ['administrator', 'agent'],
+            featureFlag: FEATURE_FLAGS.CAPTAIN,
           },
         },
         ...inboxRoutes,
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/HelpCenterLayout.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/HelpCenterLayout.vue
index 2ece1a755..46e5c144b 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/HelpCenterLayout.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/HelpCenterLayout.vue
@@ -2,6 +2,7 @@
 import { defineAsyncComponent } from 'vue';
 import { mapGetters } from 'vuex';
 import UpgradePage from './UpgradePage.vue';
+import NextSidebar from 'next/sidebar/Sidebar.vue';
 import { frontendURL } from '../../../../helper/URLHelper';
 import Sidebar from 'dashboard/components/layout/Sidebar.vue';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
@@ -22,6 +23,7 @@ const CommandBar = defineAsyncComponent(
 
 export default {
   components: {
+    NextSidebar,
     AccountSelector,
     AddCategory,
     CommandBar,
@@ -68,6 +70,12 @@ export default {
         FEATURE_FLAGS.HELP_CENTER
       );
     },
+    showNextSidebar() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.CHATWOOT_V4
+      );
+    },
     isSidebarOpen() {
       const { show_help_center_secondary_sidebar: showSecondarySidebar } =
         this.uiSettings;
@@ -289,7 +297,15 @@ export default {
 
 <template>
   <div class="flex flex-grow-0 w-full h-full min-h-0 app-wrapper">
+    <NextSidebar
+      v-if="showNextSidebar"
+      @toggle-account-modal="toggleAccountModal"
+      @open-notification-panel="openNotificationPanel"
+      @open-key-shortcut-modal="toggleKeyShortcutModal"
+      @close-key-shortcut-modal="closeKeyShortcutModal"
+    />
     <Sidebar
+      v-else
       :route="currentRoute"
       @toggle-account-modal="toggleAccountModal"
       @open-notification-panel="openNotificationPanel"
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/routes.js b/app/javascript/dashboard/routes/dashboard/inbox/routes.js
index b55c33d73..44b265c5c 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/routes.js
+++ b/app/javascript/dashboard/routes/dashboard/inbox/routes.js
@@ -7,6 +7,8 @@ import {
   CONVERSATION_PERMISSIONS,
 } from 'dashboard/constants/permissions.js';
 
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+
 export const routes = [
   {
     path: frontendURL('accounts/:accountId/inbox-view'),
@@ -18,6 +20,7 @@ export const routes = [
         component: InboxEmptyStateView,
         meta: {
           permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
+          featureFlag: FEATURE_FLAGS.INBOX_VIEW,
         },
       },
       {
@@ -26,6 +29,7 @@ export const routes = [
         component: InboxDetailView,
         meta: {
           permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
+          featureFlag: FEATURE_FLAGS.INBOX_VIEW,
         },
       },
     ],
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js b/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
index 6be49c595..3949bf7a5 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
@@ -1,4 +1,5 @@
 import { frontendURL } from '../../../../helper/URLHelper';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 const SettingsContent = () => import('../Wrapper.vue');
 const Index = () => import('./Index.vue');
@@ -90,6 +91,7 @@ export default {
           name: 'bot_reports',
           meta: {
             permissions: ['administrator', 'report_manage'],
+            featureFlag: FEATURE_FLAGS.RESPONSE_BOT,
           },
           component: BotReports,
         },
@@ -184,6 +186,7 @@ export default {
           name: 'sla_reports',
           meta: {
             permissions: ['administrator', 'report_manage'],
+            featureFlag: FEATURE_FLAGS.SLA,
           },
           component: SLAReports,
         },
diff --git a/app/javascript/dashboard/store/modules/customViews.js b/app/javascript/dashboard/store/modules/customViews.js
index c5c073af2..9c7f6f0ff 100644
--- a/app/javascript/dashboard/store/modules/customViews.js
+++ b/app/javascript/dashboard/store/modules/customViews.js
@@ -2,8 +2,26 @@ import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
 import types from '../mutation-types';
 import CustomViewsAPI from '../../api/customViews';
 
+const VIEW_TYPES = {
+  CONVERSATION: 'conversation',
+  CONTACT: 'contact',
+};
+
+// use to normalize the filter type
+const FILTER_KEYS = {
+  0: VIEW_TYPES.CONVERSATION,
+  1: VIEW_TYPES.CONTACT,
+  [VIEW_TYPES.CONVERSATION]: VIEW_TYPES.CONVERSATION,
+  [VIEW_TYPES.CONTACT]: VIEW_TYPES.CONTACT,
+};
+
 export const state = {
-  records: [],
+  [VIEW_TYPES.CONVERSATION]: {
+    records: [],
+  },
+  [VIEW_TYPES.CONTACT]: {
+    records: [],
+  },
   uiFlags: {
     isFetching: false,
     isCreating: false,
@@ -16,11 +34,15 @@ export const getters = {
   getUIFlags(_state) {
     return _state.uiFlags;
   },
-  getCustomViews(_state) {
-    return _state.records;
+  getCustomViewsByFilterType: _state => key => {
+    const filterType = FILTER_KEYS[key];
+    return _state[filterType].records;
   },
-  getCustomViewsByFilterType: _state => filterType => {
-    return _state.records.filter(record => record.filter_type === filterType);
+  getConversationCustomViews(_state) {
+    return _state[VIEW_TYPES.CONVERSATION].records;
+  },
+  getContactCustomViews(_state) {
+    return _state[VIEW_TYPES.CONTACT].records;
   },
   getActiveConversationFolder(_state) {
     return _state.activeConversationFolder;
@@ -33,7 +55,7 @@ export const actions = {
     try {
       const response =
         await CustomViewsAPI.getCustomViewsByFilterType(filterType);
-      commit(types.SET_CUSTOM_VIEW, response.data);
+      commit(types.SET_CUSTOM_VIEW, { data: response.data, filterType });
     } catch (error) {
       // Ignore error
     } finally {
@@ -44,7 +66,10 @@ export const actions = {
     commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: true });
     try {
       const response = await CustomViewsAPI.create(obj);
-      commit(types.ADD_CUSTOM_VIEW, response.data);
+      commit(types.ADD_CUSTOM_VIEW, {
+        data: response.data,
+        filterType: FILTER_KEYS[obj.filter_type],
+      });
     } catch (error) {
       const errorMessage = error?.response?.data?.message;
       throw new Error(errorMessage);
@@ -56,7 +81,10 @@ export const actions = {
     commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: true });
     try {
       const response = await CustomViewsAPI.update(obj.id, obj);
-      commit(types.UPDATE_CUSTOM_VIEW, response.data);
+      commit(types.UPDATE_CUSTOM_VIEW, {
+        data: response.data,
+        filterType: FILTER_KEYS[obj.filter_type],
+      });
     } catch (error) {
       const errorMessage = error?.response?.data?.message;
       throw new Error(errorMessage);
@@ -68,7 +96,7 @@ export const actions = {
     commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isDeleting: true });
     try {
       await CustomViewsAPI.deleteCustomViews(id, filterType);
-      commit(types.DELETE_CUSTOM_VIEW, id);
+      commit(types.DELETE_CUSTOM_VIEW, { data: id, filterType });
     } catch (error) {
       throw new Error(error);
     } finally {
@@ -88,10 +116,18 @@ export const mutations = {
     };
   },
 
-  [types.ADD_CUSTOM_VIEW]: MutationHelpers.create,
-  [types.SET_CUSTOM_VIEW]: MutationHelpers.set,
-  [types.UPDATE_CUSTOM_VIEW]: MutationHelpers.update,
-  [types.DELETE_CUSTOM_VIEW]: MutationHelpers.destroy,
+  [types.ADD_CUSTOM_VIEW]: (_state, { data, filterType }) => {
+    MutationHelpers.create(_state[filterType], data);
+  },
+  [types.SET_CUSTOM_VIEW]: (_state, { data, filterType }) => {
+    MutationHelpers.set(_state[filterType], data);
+  },
+  [types.UPDATE_CUSTOM_VIEW]: (_state, { data, filterType }) => {
+    MutationHelpers.update(_state[filterType], data);
+  },
+  [types.DELETE_CUSTOM_VIEW]: (_state, { data, filterType }) => {
+    MutationHelpers.destroy(_state[filterType], data);
+  },
 
   [types.SET_ACTIVE_CONVERSATION_FOLDER](_state, folder) {
     _state.activeConversationFolder = folder;
diff --git a/app/javascript/dashboard/store/modules/specs/customViews/actions.spec.js b/app/javascript/dashboard/store/modules/specs/customViews/actions.spec.js
index ff04206c6..f303eb5b6 100644
--- a/app/javascript/dashboard/store/modules/specs/customViews/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/customViews/actions.spec.js
@@ -11,10 +11,13 @@ describe('#actions', () => {
   describe('#get', () => {
     it('sends correct actions if API is success', async () => {
       axios.get.mockResolvedValue({ data: customViewList });
-      await actions.get({ commit });
+      await actions.get({ commit }, 'conversation');
       expect(commit.mock.calls).toEqual([
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isFetching: true }],
-        [types.default.SET_CUSTOM_VIEW, customViewList],
+        [
+          types.default.SET_CUSTOM_VIEW,
+          { data: customViewList, filterType: 'conversation' },
+        ],
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isFetching: false }],
       ]);
     });
@@ -30,11 +33,15 @@ describe('#actions', () => {
 
   describe('#create', () => {
     it('sends correct actions if API is success', async () => {
-      axios.post.mockResolvedValue({ data: customViewList[0] });
-      await actions.create({ commit }, customViewList[0]);
+      const firstItem = customViewList[0];
+      axios.post.mockResolvedValue({ data: firstItem });
+      await actions.create({ commit }, firstItem);
       expect(commit.mock.calls).toEqual([
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: true }],
-        [types.default.ADD_CUSTOM_VIEW, customViewList[0]],
+        [
+          types.default.ADD_CUSTOM_VIEW,
+          { data: firstItem, filterType: 'conversation' },
+        ],
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: false }],
       ]);
     });
@@ -54,7 +61,7 @@ describe('#actions', () => {
       await actions.delete({ commit }, { id: 1, filterType: 'contact' });
       expect(commit.mock.calls).toEqual([
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isDeleting: true }],
-        [types.default.DELETE_CUSTOM_VIEW, 1],
+        [types.default.DELETE_CUSTOM_VIEW, { data: 1, filterType: 'contact' }],
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isDeleting: false }],
       ]);
     });
@@ -70,15 +77,15 @@ describe('#actions', () => {
 
   describe('#update', () => {
     it('sends correct actions if API is success', async () => {
-      axios.patch.mockResolvedValue({ data: updateCustomViewList[0] });
-      await actions.update(
-        { commit },
-        updateCustomViewList[0].id,
-        updateCustomViewList[0]
-      );
+      const item = updateCustomViewList[0];
+      axios.patch.mockResolvedValue({ data: item });
+      await actions.update({ commit }, item);
       expect(commit.mock.calls).toEqual([
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: true }],
-        [types.default.UPDATE_CUSTOM_VIEW, updateCustomViewList[0]],
+        [
+          types.default.UPDATE_CUSTOM_VIEW,
+          { data: item, filterType: 'conversation' },
+        ],
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: false }],
       ]);
     });
diff --git a/app/javascript/dashboard/store/modules/specs/customViews/fixtures.js b/app/javascript/dashboard/store/modules/specs/customViews/fixtures.js
index 3cd57478e..c244467ed 100644
--- a/app/javascript/dashboard/store/modules/specs/customViews/fixtures.js
+++ b/app/javascript/dashboard/store/modules/specs/customViews/fixtures.js
@@ -1,3 +1,20 @@
+export const contactViewList = [
+  {
+    name: 'Custom view 1',
+    filter_type: 1,
+    query: {
+      payload: [
+        {
+          attribute_key: 'name',
+          filter_operator: 'equal_to',
+          values: ['john doe'],
+          query_operator: null,
+        },
+      ],
+    },
+  },
+];
+
 export const customViewList = [
   {
     name: 'Custom view',
@@ -21,14 +38,14 @@ export const customViewList = [
   },
   {
     name: 'Custom view 1',
-    filter_type: 1,
+    filter_type: 0,
     query: {
       payload: [
         {
-          attribute_key: 'name',
+          attribute_key: 'assignee_id',
           filter_operator: 'equal_to',
-          values: ['john doe'],
-          query_operator: null,
+          values: [45],
+          query_operator: 'and',
         },
       ],
     },
diff --git a/app/javascript/dashboard/store/modules/specs/customViews/getters.spec.js b/app/javascript/dashboard/store/modules/specs/customViews/getters.spec.js
index f2c6d5239..709abc7a0 100644
--- a/app/javascript/dashboard/store/modules/specs/customViews/getters.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/customViews/getters.spec.js
@@ -1,49 +1,9 @@
 import { getters } from '../../customViews';
-import { customViewList } from './fixtures';
+import { contactViewList, customViewList } from './fixtures';
 
 describe('#getters', () => {
-  it('getCustomViews', () => {
-    const state = { records: customViewList };
-    expect(getters.getCustomViews(state)).toEqual([
-      {
-        name: 'Custom view',
-        filter_type: 0,
-        query: {
-          payload: [
-            {
-              attribute_key: 'assignee_id',
-              filter_operator: 'equal_to',
-              values: [45],
-              query_operator: 'and',
-            },
-            {
-              attribute_key: 'inbox_id',
-              filter_operator: 'equal_to',
-              values: [144],
-              query_operator: 'and',
-            },
-          ],
-        },
-      },
-      {
-        name: 'Custom view 1',
-        filter_type: 1,
-        query: {
-          payload: [
-            {
-              attribute_key: 'name',
-              filter_operator: 'equal_to',
-              values: ['john doe'],
-              query_operator: null,
-            },
-          ],
-        },
-      },
-    ]);
-  });
-
   it('getCustomViewsByFilterType', () => {
-    const state = { records: customViewList };
+    const state = { contact: { records: contactViewList } };
     expect(getters.getCustomViewsByFilterType(state)(1)).toEqual([
       {
         name: 'Custom view 1',
diff --git a/app/javascript/dashboard/store/modules/specs/customViews/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/customViews/mutations.spec.js
index acf67f396..d46756066 100644
--- a/app/javascript/dashboard/store/modules/specs/customViews/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/customViews/mutations.spec.js
@@ -4,34 +4,122 @@ import { customViewList, updateCustomViewList } from './fixtures';
 
 describe('#mutations', () => {
   describe('#SET_CUSTOM_VIEW', () => {
-    it('set custom view records', () => {
-      const state = { records: [] };
-      mutations[types.SET_CUSTOM_VIEW](state, customViewList);
-      expect(state.records).toEqual(customViewList);
+    it('[Conversation] set custom view records', () => {
+      const state = {
+        records: [],
+        conversation: { records: [] },
+        contact: { records: [] },
+      };
+      mutations[types.SET_CUSTOM_VIEW](state, {
+        data: customViewList,
+        filterType: 'conversation',
+      });
+      expect(state.conversation.records).toEqual(customViewList);
+      expect(state.contact.records).toEqual([]);
+    });
+
+    it('[Contact] set custom view records', () => {
+      const state = {
+        records: [],
+        conversation: { records: [] },
+        contact: { records: [] },
+      };
+      mutations[types.SET_CUSTOM_VIEW](state, {
+        data: customViewList,
+        filterType: 'contact',
+      });
+      expect(state.contact.records).toEqual(customViewList);
+      expect(state.conversation.records).toEqual([]);
     });
   });
 
   describe('#ADD_CUSTOM_VIEW', () => {
-    it('push newly created custom views to the store', () => {
-      const state = { records: [customViewList] };
-      mutations[types.ADD_CUSTOM_VIEW](state, customViewList[0]);
-      expect(state.records).toEqual([customViewList, customViewList[0]]);
+    it('[Conversation] push newly created custom views to the store', () => {
+      const state = {
+        conversation: { records: [customViewList] },
+        contact: { records: [] },
+      };
+      mutations[types.ADD_CUSTOM_VIEW](state, {
+        data: customViewList[0],
+        filterType: 'conversation',
+      });
+      expect(state.conversation.records).toEqual([
+        customViewList,
+        customViewList[0],
+      ]);
+      expect(state.contact.records).toEqual([]);
+    });
+
+    it('[Contact] push newly created custom views to the store', () => {
+      const state = {
+        conversation: { records: [] },
+        contact: { records: [customViewList] },
+      };
+      mutations[types.ADD_CUSTOM_VIEW](state, {
+        data: customViewList[0],
+        filterType: 'contact',
+      });
+      expect(state.contact.records).toEqual([
+        customViewList,
+        customViewList[0],
+      ]);
+      expect(state.conversation.records).toEqual([]);
     });
   });
 
   describe('#DELETE_CUSTOM_VIEW', () => {
-    it('delete custom view record', () => {
-      const state = { records: [customViewList[0]] };
-      mutations[types.DELETE_CUSTOM_VIEW](state, customViewList[0]);
-      expect(state.records).toEqual([customViewList[0]]);
+    it('[Conversation] delete custom view record', () => {
+      const state = {
+        conversation: { records: [customViewList[0]] },
+        contact: { records: [] },
+      };
+      mutations[types.DELETE_CUSTOM_VIEW](state, {
+        data: customViewList[0],
+        filterType: 'conversation',
+      });
+      expect(state.conversation.records).toEqual([customViewList[0]]);
+      expect(state.contact.records).toEqual([]);
+    });
+
+    it('[Contact] delete custom view record', () => {
+      const state = {
+        contact: { records: [customViewList[0]] },
+        conversation: { records: [] },
+      };
+      mutations[types.DELETE_CUSTOM_VIEW](state, {
+        data: customViewList[0],
+        filterType: 'contact',
+      });
+      expect(state.contact.records).toEqual([customViewList[0]]);
+      expect(state.conversation.records).toEqual([]);
     });
   });
 
   describe('#UPDATE_CUSTOM_VIEW', () => {
-    it('update custom view record', () => {
-      const state = { records: [updateCustomViewList[0]] };
-      mutations[types.UPDATE_CUSTOM_VIEW](state, updateCustomViewList[0]);
-      expect(state.records).toEqual(updateCustomViewList);
+    it('[Conversation] update custom view record', () => {
+      const state = {
+        conversation: { records: [updateCustomViewList[0]] },
+        contact: { records: [] },
+      };
+      mutations[types.UPDATE_CUSTOM_VIEW](state, {
+        data: updateCustomViewList[0],
+        filterType: 'conversation',
+      });
+      expect(state.conversation.records).toEqual(updateCustomViewList);
+      expect(state.contact.records).toEqual([]);
+    });
+
+    it('[Contact] update custom view record', () => {
+      const state = {
+        contact: { records: [updateCustomViewList[0]] },
+        conversation: { records: [] },
+      };
+      mutations[types.UPDATE_CUSTOM_VIEW](state, {
+        data: updateCustomViewList[0],
+        filterType: 'contact',
+      });
+      expect(state.contact.records).toEqual(updateCustomViewList);
+      expect(state.conversation.records).toEqual([]);
     });
   });
 
diff --git a/config/features.yml b/config/features.yml
index 4f62694f8..2cc15983c 100644
--- a/config/features.yml
+++ b/config/features.yml
@@ -92,3 +92,5 @@
 - name: custom_roles
   enabled: false
   premium: true
+- name: chatwoot_v4
+  enabled: false
diff --git a/package.json b/package.json
index 554e7594d..18e2b6ecf 100644
--- a/package.json
+++ b/package.json
@@ -100,6 +100,7 @@
   },
   "devDependencies": {
     "@egoist/tailwindcss-icons": "^1.8.1",
+    "@iconify-json/ri": "^1.2.1",
     "@histoire/plugin-vue": "0.17.15",
     "@iconify-json/logos": "^1.2.0",
     "@iconify-json/lucide": "^1.2.5",
diff --git a/pnpm-lock.yaml b/pnpm-lock.yaml
index 54c841785..786b1becb 100644
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -222,6 +222,9 @@ importers:
       '@iconify-json/lucide':
         specifier: ^1.2.5
         version: 1.2.5
+      '@iconify-json/ri':
+        specifier: ^1.2.1
+        version: 1.2.1
       '@size-limit/file':
         specifier: ^8.2.4
         version: 8.2.6(size-limit@8.2.6)
@@ -835,6 +838,9 @@ packages:
   '@iconify-json/lucide@1.2.5':
     resolution: {integrity: sha512-ZRw1GRcN5CQ+9BW+yBEFjRNf4pQfsU8gvNVcCY81yVmwKLUegTncGHXjBuspK6HSmsJspOhGBgLqNbHb0dpxfw==}
 
+  '@iconify-json/ri@1.2.1':
+    resolution: {integrity: sha512-xI3+xZHBI+wlhQqd6jRRcLD5K8B8vQNyxcSB43myxNZ/SfXIn7Ny28h0jyPo9e0gT8fGhqx6R5PeLz/UBB8jwQ==}
+
   '@iconify/types@2.0.0':
     resolution: {integrity: sha512-+wluvCrRhXrhyOmRDJ3q8mux9JkKy5SJ/v8ol2tu4FVjyYvtEzkc/3pK15ET6RKg4b4w4BmTk1+gsCUhf21Ykg==}
 
@@ -5479,6 +5485,10 @@ snapshots:
     dependencies:
       '@iconify/types': 2.0.0
 
+  '@iconify-json/ri@1.2.1':
+    dependencies:
+      '@iconify/types': 2.0.0
+
   '@iconify/types@2.0.0': {}
 
   '@iconify/utils@2.1.32':
diff --git a/tailwind.config.js b/tailwind.config.js
index d9ba07687..e973b49a1 100644
--- a/tailwind.config.js
+++ b/tailwind.config.js
@@ -6,7 +6,19 @@ const {
   getIconCollections,
 } = require('@egoist/tailwindcss-icons');
 
-module.exports = {
+const defaultSansFonts = [
+  '-apple-system',
+  'system-ui',
+  'BlinkMacSystemFont',
+  '"Segoe UI"',
+  'Roboto',
+  '"Helvetica Neue"',
+  'Tahoma',
+  'Arial',
+  'sans-serif !important',
+];
+
+const tailwindConfig = {
   darkMode: 'class',
   content: [
     './enterprise/app/views/**/*.html.erb',
@@ -21,8 +33,9 @@ module.exports = {
   theme: {
     extend: {
       fontFamily: {
-        inter: ['Inter', ...defaultTheme.fontFamily.sans],
-        interDisplay: ['Inter Display', ...defaultTheme.fontFamily.sans],
+        sans: defaultSansFonts,
+        inter: ['Inter', ...defaultSansFonts],
+        interDisplay: ['Inter Display', ...defaultSansFonts],
       },
     },
     screens: {
@@ -58,6 +71,10 @@ module.exports = {
         '90%': { transform: 'translateX(-0.375rem)' },
         '100%': { transform: 'translateX(0)' },
       },
+      'fade-in-up': {
+        '0%': { opacity: 0, transform: 'translateY(0.5rem)' },
+        '100%': { opacity: 1, transform: 'translateY(0)' },
+      },
       'loader-pulse': {
         '0%': { opacity: 0.4 },
         '50%': { opacity: 1 },
@@ -81,6 +98,7 @@ module.exports = {
     animation: {
       ...defaultTheme.animation,
       wiggle: 'wiggle 0.5s ease-in-out',
+      'fade-in-up': 'fade-in-up 0.3s ease-out',
       'loader-pulse': 'loader-pulse 1.5s cubic-bezier(0.4, 0, 0.6, 1) infinite',
       'card-select': 'card-select 0.25s ease-in-out',
       shake: 'shake 0.3s ease-in-out 0s 2',
@@ -90,7 +108,20 @@ module.exports = {
     // eslint-disable-next-line
     require('@tailwindcss/typography'),
     iconsPlugin({
-      collections: getIconCollections(['lucide', 'logos']),
+      collections: {
+        woot: {
+          icons: {
+            alert: {
+              body: `<path d="M1.81348 0.9375L1.69727 7.95117H0.302734L0.179688 0.9375H1.81348ZM1 11.1025C0.494141 11.1025 0.0908203 10.7061 0.0976562 10.2207C0.0908203 9.72852 0.494141 9.33203 1 9.33203C1.49219 9.33203 1.89551 9.72852 1.90234 10.2207C1.89551 10.7061 1.49219 11.1025 1 11.1025Z" fill="currentColor" />`,
+              width: 2,
+              height: 12,
+            },
+          },
+        },
+        ...getIconCollections(['lucide', 'logos', 'ri']),
+      },
     }),
   ],
 };
+
+module.exports = tailwindConfig;
diff --git a/vite.config.ts b/vite.config.ts
index 46ab310a8..8af1a9538 100644
--- a/vite.config.ts
+++ b/vite.config.ts
@@ -75,6 +75,7 @@ export default defineConfig({
     alias: {
       vue: 'vue/dist/vue.esm-bundler.js',
       components: path.resolve('./app/javascript/dashboard/components'),
+      next: path.resolve('./app/javascript/dashboard/components-next'),
       v3: path.resolve('./app/javascript/v3'),
       dashboard: path.resolve('./app/javascript/dashboard'),
       helpers: path.resolve('./app/javascript/shared/helpers'),