diff --git a/app/mailers/conversation_reply_mailer.rb b/app/mailers/conversation_reply_mailer.rb
index 333eb01fe..2e6e4bf67 100644
--- a/app/mailers/conversation_reply_mailer.rb
+++ b/app/mailers/conversation_reply_mailer.rb
@@ -98,7 +98,8 @@ class ConversationReplyMailer < ApplicationMailer
 
   def reply_email
     if should_use_conversation_email_address?
-      "#{assignee_name} from #{@inbox.name} <reply+#{@conversation.uuid}@#{@account.inbound_email_domain}>"
+      I18n.t('conversations.reply.email.header.reply_with_name', assignee_name: assignee_name, inbox_name: @inbox.name,
+                                                                 reply_email: "#{@conversation.uuid}@#{@account.inbound_email_domain}")
     else
       @inbox.email_address || @agent&.email
     end
@@ -106,9 +107,11 @@ class ConversationReplyMailer < ApplicationMailer
 
   def from_email_with_name
     if should_use_conversation_email_address?
-      "#{assignee_name} from #{@inbox.name} <#{parse_email(@account.support_email)}>"
+      I18n.t('conversations.reply.email.header.from_with_name', assignee_name: assignee_name, inbox_name: @inbox.name,
+                                                                from_email: parse_email(@account.support_email))
     else
-      "#{assignee_name} from #{@inbox.name} <#{parse_email(inbox_from_email_address)}>"
+      I18n.t('conversations.reply.email.header.from_with_name', assignee_name: assignee_name, inbox_name: @inbox.name,
+                                                                from_email: parse_email(inbox_from_email_address))
     end
   end
 
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 12cb8ce0f..0804fbcd9 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -93,6 +93,10 @@ en:
       email_input_box_message_body: "Get notified by email"
       csat_input_message_body: "Please rate the conversation"
     reply:
+      email:
+        header:
+          from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>'
+          reply_with_name: '%{assignee_name} from %{inbox_name} <reply+%{reply_email}>'
       email_subject: "New messages on this conversation"
       transcript_subject: "Conversation Transcript"
     survey: