feat: new Captain Editor (#13235)

Co-authored-by: Aakash Bakhle <48802744+aakashb95@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: aakashb95 <aakashbakhle@gmail.com>

app/javascript/dashboard/api/captain/tasks.js

@@ -0,0 +1,107 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+/**
+ * A client for the Captain Tasks API.
+ * @extends ApiClient
+ */
+class TasksAPI extends ApiClient {
+  /**
+   * Creates a new TasksAPI instance.
+   */
+  constructor() {
+    super('captain/tasks', { accountScoped: true });
+  }
+
+  /**
+   * Rewrites content with a specific operation.
+   * @param {Object} options - The rewrite options.
+   * @param {string} options.content - The content to rewrite.
+   * @param {string} options.operation - The rewrite operation (fix_spelling_grammar, casual, professional, etc).
+   * @param {string} [options.conversationId] - The conversation ID for context (required for 'improve').
+   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
+   * @returns {Promise} A promise that resolves with the rewritten content.
+   */
+  rewrite({ content, operation, conversationId }, signal) {
+    return axios.post(
+      `${this.url}/rewrite`,
+      {
+        content,
+        operation,
+        conversation_display_id: conversationId,
+      },
+      { signal }
+    );
+  }
+
+  /**
+   * Summarizes a conversation.
+   * @param {string} conversationId - The conversation ID to summarize.
+   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
+   * @returns {Promise} A promise that resolves with the summary.
+   */
+  summarize(conversationId, signal) {
+    return axios.post(
+      `${this.url}/summarize`,
+      {
+        conversation_display_id: conversationId,
+      },
+      { signal }
+    );
+  }
+
+  /**
+   * Gets a reply suggestion for a conversation.
+   * @param {string} conversationId - The conversation ID.
+   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
+   * @returns {Promise} A promise that resolves with the reply suggestion.
+   */
+  replySuggestion(conversationId, signal) {
+    return axios.post(
+      `${this.url}/reply_suggestion`,
+      {
+        conversation_display_id: conversationId,
+      },
+      { signal }
+    );
+  }
+
+  /**
+   * Gets label suggestions for a conversation.
+   * @param {string} conversationId - The conversation ID.
+   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
+   * @returns {Promise} A promise that resolves with label suggestions.
+   */
+  labelSuggestion(conversationId, signal) {
+    return axios.post(
+      `${this.url}/label_suggestion`,
+      {
+        conversation_display_id: conversationId,
+      },
+      { signal }
+    );
+  }
+
+  /**
+   * Sends a follow-up message to continue refining a previous task result.
+   * @param {Object} options - The follow-up options.
+   * @param {Object} options.followUpContext - The follow-up context from a previous task.
+   * @param {string} options.message - The follow-up message/request from the user.
+   * @param {string} [options.conversationId] - The conversation ID for Langfuse session tracking.
+   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
+   * @returns {Promise} A promise that resolves with the follow-up response and updated follow-up context.
+   */
+  followUp({ followUpContext, message, conversationId }, signal) {
+    return axios.post(
+      `${this.url}/follow_up`,
+      {
+        follow_up_context: followUpContext,
+        message,
+        conversation_display_id: conversationId,
+      },
+      { signal }
+    );
+  }
+}
+
+export default new TasksAPI();

app/javascript/dashboard/api/integrations/openapi.js

@@ -1,81 +0,0 @@
-/* global axios */
-
-import ApiClient from '../ApiClient';
-
-/**
- * Represents the data object for a OpenAI hook.
- * @typedef {Object} ConversationMessageData
- * @property {string} [tone] - The tone of the message.
- * @property {string} [content] - The content of the message.
- * @property {string} [conversation_display_id] - The display ID of the conversation (optional).
- */
-
-/**
- * A client for the OpenAI API.
- * @extends ApiClient
- */
-class OpenAIAPI extends ApiClient {
-  /**
-   * Creates a new OpenAIAPI instance.
-   */
-  constructor() {
-    super('integrations', { accountScoped: true });
-
-    /**
-     * The conversation events supported by the API.
-     * @type {string[]}
-     */
-    this.conversation_events = [
-      'summarize',
-      'reply_suggestion',
-      'label_suggestion',
-    ];
-
-    /**
-     * The message events supported by the API.
-     * @type {string[]}
-     */
-    this.message_events = ['rephrase'];
-  }
-
-  /**
-   * Processes an event using the OpenAI API.
-   * @param {Object} options - The options for the event.
-   * @param {string} [options.type='rephrase'] - The type of event to process.
-   * @param {string} [options.content] - The content of the event.
-   * @param {string} [options.tone] - The tone of the event.
-   * @param {string} [options.conversationId] - The ID of the conversation to process the event for.
-   * @param {string} options.hookId - The ID of the hook to use for processing the event.
-   * @returns {Promise} A promise that resolves with the result of the event processing.
-   */
-  processEvent({ type = 'rephrase', content, tone, conversationId, hookId }) {
-    /**
-     * @type {ConversationMessageData}
-     */
-    let data = {
-      tone,
-      content,
-    };
-
-    // Always include conversation_display_id when available for session tracking
-    if (conversationId) {
-      data.conversation_display_id = conversationId;
-    }
-
-    // For conversation-level events, only send conversation_display_id
-    if (this.conversation_events.includes(type)) {
-      data = {
-        conversation_display_id: conversationId,
-      };
-    }
-
-    return axios.post(`${this.url}/hooks/${hookId}/process_event`, {
-      event: {
-        name: type,
-        data,
-      },
-    });
-  }
-}
-
-export default new OpenAIAPI();

app/javascript/dashboard/assets/scss/_next-colors.scss

@@ -94,6 +94,19 @@
     --gray-11: 100 100 100;
     --gray-12: 32 32 32;
 
+    --violet-1: 253 252 254;
+    --violet-2: 250 248 255;
+    --violet-3: 244 240 254;
+    --violet-4: 235 228 255;
+    --violet-5: 225 217 255;
+    --violet-6: 212 202 254;
+    --violet-7: 194 178 248;
+    --violet-8: 169 153 236;
+    --violet-9: 110 86 207;
+    --violet-10: 100 84 196;
+    --violet-11: 101 85 183;
+    --violet-12: 47 38 95;
+
     --background-color: 253 253 253;
     --text-blue: 8 109 224;
     --border-container: 236 236 236;
@@ -209,6 +222,19 @@
     --gray-11: 180 180 180;
     --gray-12: 238 238 238;
 
+    --violet-1: 20 17 31;
+    --violet-2: 27 21 37;
+    --violet-3: 41 31 67;
+    --violet-4: 50 37 85;
+    --violet-5: 60 46 105;
+    --violet-6: 71 56 135;
+    --violet-7: 86 70 151;
+    --violet-8: 110 86 171;
+    --violet-9: 110 86 207;
+    --violet-10: 125 109 217;
+    --violet-11: 169 153 236;
+    --violet-12: 226 221 254;
+
     --background-color: 18 18 19;
     --border-strong: 52 52 52;
     --border-weak: 38 38 42;

app/javascript/dashboard/components/widgets/AIAssistanceButton.vue

@@ -1,160 +0,0 @@
-<script>
-import { ref } from 'vue';
-import { mapGetters } from 'vuex';
-import { useAdmin } from 'dashboard/composables/useAdmin';
-import { useUISettings } from 'dashboard/composables/useUISettings';
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-import { useAI } from 'dashboard/composables/useAI';
-import AICTAModal from './AICTAModal.vue';
-import AIAssistanceModal from './AIAssistanceModal.vue';
-import { CMD_AI_ASSIST } from 'dashboard/helper/commandbar/events';
-import AIAssistanceCTAButton from './AIAssistanceCTAButton.vue';
-import { emitter } from 'shared/helpers/mitt';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    NextButton,
-    AIAssistanceModal,
-    AICTAModal,
-    AIAssistanceCTAButton,
-  },
-  emits: ['replaceText'],
-  setup(props, { emit }) {
-    const { uiSettings, updateUISettings } = useUISettings();
-
-    const { isAIIntegrationEnabled, draftMessage, recordAnalytics } = useAI();
-
-    const { isAdmin } = useAdmin();
-
-    const initialMessage = ref('');
-
-    const initializeMessage = draftMsg => {
-      initialMessage.value = draftMsg;
-    };
-    const keyboardEvents = {
-      '$mod+KeyZ': {
-        action: () => {
-          if (initialMessage.value) {
-            emit('replaceText', initialMessage.value);
-            initialMessage.value = '';
-          }
-        },
-        allowOnFocusedInput: true,
-      },
-    };
-    useKeyboardEvents(keyboardEvents);
-
-    return {
-      uiSettings,
-      updateUISettings,
-      isAdmin,
-      initialMessage,
-      initializeMessage,
-      recordAnalytics,
-      isAIIntegrationEnabled,
-      draftMessage,
-    };
-  },
-  data: () => ({
-    showAIAssistanceModal: false,
-    showAICtaModal: false,
-    aiOption: '',
-  }),
-  computed: {
-    ...mapGetters({
-      isAChatwootInstance: 'globalConfig/isAChatwootInstance',
-    }),
-    isAICTAModalDismissed() {
-      return this.uiSettings.is_open_ai_cta_modal_dismissed;
-    },
-    // Display a AI CTA button for admins if the AI integration has not been added yet and the AI assistance modal has not been dismissed.
-    shouldShowAIAssistCTAButtonForAdmin() {
-      return (
-        this.isAdmin &&
-        !this.isAIIntegrationEnabled &&
-        !this.isAICTAModalDismissed &&
-        this.isAChatwootInstance
-      );
-    },
-    // Display a AI CTA button for agents and other admins who have not yet opened the AI assistance modal.
-    shouldShowAIAssistCTAButton() {
-      return this.isAIIntegrationEnabled && !this.isAICTAModalDismissed;
-    },
-  },
-
-  mounted() {
-    emitter.on(CMD_AI_ASSIST, this.onAIAssist);
-    this.initializeMessage(this.draftMessage);
-  },
-
-  methods: {
-    hideAIAssistanceModal() {
-      this.recordAnalytics('DISMISS_AI_SUGGESTION', {
-        aiOption: this.aiOption,
-      });
-      this.showAIAssistanceModal = false;
-    },
-    openAIAssist() {
-      // Dismiss the CTA modal if it is not dismissed
-      if (!this.isAICTAModalDismissed) {
-        this.updateUISettings({
-          is_open_ai_cta_modal_dismissed: true,
-        });
-      }
-      this.initializeMessage(this.draftMessage);
-      const ninja = document.querySelector('ninja-keys');
-      ninja.open({ parent: 'ai_assist' });
-    },
-    hideAICtaModal() {
-      this.showAICtaModal = false;
-    },
-    openAICta() {
-      this.showAICtaModal = true;
-    },
-    onAIAssist(option) {
-      this.aiOption = option;
-      this.showAIAssistanceModal = true;
-    },
-    insertText(message) {
-      this.$emit('replaceText', message);
-    },
-  },
-};
-</script>
-
-<template>
-  <div>
-    <div v-if="isAIIntegrationEnabled" class="relative">
-      <AIAssistanceCTAButton
-        v-if="shouldShowAIAssistCTAButton"
-        @open="openAIAssist"
-      />
-      <NextButton
-        v-else
-        v-tooltip.top-end="$t('INTEGRATION_SETTINGS.OPEN_AI.AI_ASSIST')"
-        icon="i-ph-magic-wand"
-        slate
-        faded
-        sm
-        @click="openAIAssist"
-      />
-      <woot-modal
-        v-model:show="showAIAssistanceModal"
-        :on-close="hideAIAssistanceModal"
-      >
-        <AIAssistanceModal
-          :ai-option="aiOption"
-          @apply-text="insertText"
-          @close="hideAIAssistanceModal"
-        />
-      </woot-modal>
-    </div>
-    <div v-else-if="shouldShowAIAssistCTAButtonForAdmin" class="relative">
-      <AIAssistanceCTAButton @click="openAICta" />
-      <woot-modal v-model:show="showAICtaModal" :on-close="hideAICtaModal">
-        <AICTAModal @close="hideAICtaModal" />
-      </woot-modal>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/AIAssistanceCTAButton.vue

@@ -1,103 +0,0 @@
-<script setup>
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-const emit = defineEmits(['open']);
-
-const onClick = () => {
-  emit('open');
-};
-</script>
-
-<template>
-  <div class="relative">
-    <NextButton
-      class="cta-btn cta-btn-light dark:cta-btn-dark hover:cta-btn-light-hover dark:hover:cta-btn-dark-hover"
-      :label="$t('INTEGRATION_SETTINGS.OPEN_AI.AI_ASSIST')"
-      icon="i-ph-magic-wand"
-      sm
-      @click="onClick"
-    />
-
-    <div
-      class="radar-ping-animation absolute top-0 right-0 -mt-1 -mr-1 rounded-full w-3 h-3 bg-n-brand"
-    />
-    <div
-      class="absolute top-0 right-0 -mt-1 -mr-1 rounded-full w-3 h-3 bg-n-brand opacity-50"
-    />
-  </div>
-</template>
-
-<style scoped>
-@tailwind components;
-
-@layer components {
-  /* Gradient animation */
-  @keyframes gradient {
-    0% {
-      background-position: 0% 50%;
-    }
-
-    50% {
-      background-position: 100% 50%;
-    }
-
-    100% {
-      background-position: 0% 50%;
-    }
-  }
-
-  .cta-btn {
-    animation: gradient 5s ease infinite;
-    @apply text-n-slate-12 border-0 text-xs;
-  }
-
-  .cta-btn-light {
-    background: linear-gradient(
-        255.98deg,
-        rgba(161, 87, 246, 0.2) 15.83%,
-        rgba(71, 145, 247, 0.2) 81.39%
-      ),
-      linear-gradient(0deg, #f2f5f8, #f2f5f8);
-  }
-
-  .cta-btn-dark {
-    background: linear-gradient(
-        255.98deg,
-        rgba(161, 87, 246, 0.2) 15.83%,
-        rgba(71, 145, 247, 0.2) 81.39%
-      ),
-      linear-gradient(0deg, #313538, #313538);
-  }
-
-  .cta-btn-light-hover {
-    background: linear-gradient(
-        255.98deg,
-        rgba(161, 87, 246, 0.2) 15.83%,
-        rgba(71, 145, 247, 0.2) 81.39%
-      ),
-      linear-gradient(0deg, #e3e5e7, #e3e5e7);
-  }
-
-  .cta-btn-dark-hover {
-    background: linear-gradient(
-        255.98deg,
-        rgba(161, 87, 246, 0.2) 15.83%,
-        rgba(71, 145, 247, 0.2) 81.39%
-      ),
-      linear-gradient(0deg, #202425, #202425);
-  }
-
-  /* Radar ping animation */
-  @keyframes ping {
-    75%,
-    100% {
-      transform: scale(2);
-      opacity: 0;
-    }
-  }
-
-  .radar-ping-animation {
-    animation: ping 1s ease infinite;
-  }
-}
-</style>

app/javascript/dashboard/components/widgets/AIAssistanceModal.vue

@@ -1,118 +0,0 @@
-<script>
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
-import { useAI } from 'dashboard/composables/useAI';
-import AILoader from './AILoader.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    AILoader,
-    NextButton,
-  },
-  props: {
-    aiOption: {
-      type: String,
-      required: true,
-    },
-  },
-  emits: ['close', 'applyText'],
-  setup() {
-    const { formatMessage } = useMessageFormatter();
-    const { draftMessage, processEvent, recordAnalytics } = useAI();
-    return { draftMessage, processEvent, recordAnalytics, formatMessage };
-  },
-  data() {
-    return {
-      generatedContent: '',
-      isGenerating: true,
-    };
-  },
-  computed: {
-    headerTitle() {
-      const translationKey = this.aiOption?.toUpperCase();
-      return translationKey
-        ? this.$t(`INTEGRATION_SETTINGS.OPEN_AI.WITH_AI`, {
-            option: this.$t(
-              `INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.${translationKey}`
-            ),
-          })
-        : '';
-    },
-  },
-  mounted() {
-    this.generateAIContent(this.aiOption);
-  },
-
-  methods: {
-    onClose() {
-      this.$emit('close');
-    },
-
-    async generateAIContent(type = 'rephrase') {
-      this.isGenerating = true;
-      this.generatedContent = await this.processEvent(type);
-      this.isGenerating = false;
-    },
-    applyText() {
-      this.recordAnalytics(this.aiOption);
-      this.$emit('applyText', this.generatedContent);
-      this.onClose();
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="flex flex-col">
-    <woot-modal-header :header-title="headerTitle" />
-    <form
-      class="flex flex-col w-full modal-content"
-      @submit.prevent="applyText"
-    >
-      <div v-if="draftMessage" class="w-full">
-        <h4 class="mt-1 text-base text-n-slate-12">
-          {{ $t('INTEGRATION_SETTINGS.OPEN_AI.ASSISTANCE_MODAL.DRAFT_TITLE') }}
-        </h4>
-        <p v-dompurify-html="formatMessage(draftMessage, false)" />
-        <h4 class="mt-1 text-base text-n-slate-12">
-          {{
-            $t('INTEGRATION_SETTINGS.OPEN_AI.ASSISTANCE_MODAL.GENERATED_TITLE')
-          }}
-        </h4>
-      </div>
-      <div>
-        <AILoader v-if="isGenerating" />
-        <p v-else v-dompurify-html="formatMessage(generatedContent, false)" />
-      </div>
-
-      <div class="flex flex-row justify-end w-full gap-2 px-0 py-2">
-        <NextButton
-          faded
-          slate
-          type="reset"
-          :label="
-            $t('INTEGRATION_SETTINGS.OPEN_AI.ASSISTANCE_MODAL.BUTTONS.CANCEL')
-          "
-          @click.prevent="onClose"
-        />
-        <NextButton
-          type="submit"
-          :disabled="!generatedContent"
-          :label="
-            $t('INTEGRATION_SETTINGS.OPEN_AI.ASSISTANCE_MODAL.BUTTONS.APPLY')
-          "
-        />
-      </div>
-    </form>
-  </div>
-</template>
-
-<style lang="scss" scoped>
-.modal-content {
-  @apply pt-2 px-8 pb-8;
-}
-
-.container {
-  width: 100%;
-}
-</style>

app/javascript/dashboard/components/widgets/AICTAModal.vue

@@ -1,130 +0,0 @@
-<script>
-import { useVuelidate } from '@vuelidate/core';
-import { required } from '@vuelidate/validators';
-import { useAlert } from 'dashboard/composables';
-import { useUISettings } from 'dashboard/composables/useUISettings';
-import { useAI } from 'dashboard/composables/useAI';
-import { OPEN_AI_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    NextButton,
-  },
-  emits: ['close'],
-
-  setup() {
-    const { updateUISettings } = useUISettings();
-    const { recordAnalytics } = useAI();
-    const v$ = useVuelidate();
-
-    return { updateUISettings, v$, recordAnalytics };
-  },
-  data() {
-    return {
-      value: '',
-    };
-  },
-  validations: {
-    value: {
-      required,
-    },
-  },
-  methods: {
-    onClose() {
-      this.$emit('close');
-    },
-
-    onDismiss() {
-      useAlert(
-        this.$t('INTEGRATION_SETTINGS.OPEN_AI.CTA_MODAL.DISMISS_MESSAGE')
-      );
-      this.updateUISettings({
-        is_open_ai_cta_modal_dismissed: true,
-      });
-      this.onClose();
-    },
-
-    async finishOpenAI() {
-      const payload = {
-        app_id: 'openai',
-        settings: {
-          api_key: this.value,
-        },
-      };
-      try {
-        await this.$store.dispatch('integrations/createHook', payload);
-        this.alertMessage = this.$t(
-          'INTEGRATION_SETTINGS.OPEN_AI.CTA_MODAL.SUCCESS_MESSAGE'
-        );
-        this.recordAnalytics(
-          OPEN_AI_EVENTS.ADDED_AI_INTEGRATION_VIA_CTA_BUTTON
-        );
-        this.onClose();
-      } catch (error) {
-        const errorMessage = error?.response?.data?.message;
-        this.alertMessage =
-          errorMessage || this.$t('INTEGRATION_APPS.ADD.API.ERROR_MESSAGE');
-      } finally {
-        useAlert(this.alertMessage);
-      }
-    },
-    openOpenAIDoc() {
-      window.open('https://www.chatwoot.com/blog/v2-17', '_blank');
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="flex-1 min-w-0 px-0">
-    <woot-modal-header
-      :header-title="$t('INTEGRATION_SETTINGS.OPEN_AI.CTA_MODAL.TITLE')"
-      :header-content="$t('INTEGRATION_SETTINGS.OPEN_AI.CTA_MODAL.DESC')"
-    />
-    <form
-      class="flex flex-col flex-wrap modal-content"
-      @submit.prevent="finishOpenAI"
-    >
-      <div class="w-full mt-2">
-        <woot-input
-          v-model="value"
-          type="text"
-          :class="{ error: v$.value.$error }"
-          :placeholder="
-            $t('INTEGRATION_SETTINGS.OPEN_AI.CTA_MODAL.KEY_PLACEHOLDER')
-          "
-          @blur="v$.value.$touch"
-        />
-      </div>
-      <div class="flex flex-row justify-between w-full gap-2 px-0 py-2">
-        <NextButton
-          ghost
-          type="button"
-          class="!px-3"
-          :label="
-            $t('INTEGRATION_SETTINGS.OPEN_AI.CTA_MODAL.BUTTONS.NEED_HELP')
-          "
-          @click.prevent="openOpenAIDoc"
-        />
-        <div class="flex items-center gap-1">
-          <NextButton
-            faded
-            slate
-            type="reset"
-            :label="
-              $t('INTEGRATION_SETTINGS.OPEN_AI.CTA_MODAL.BUTTONS.DISMISS')
-            "
-            @click.prevent="onDismiss"
-          />
-          <NextButton
-            type="submit"
-            :disabled="v$.value.$invalid"
-            :label="$t('INTEGRATION_SETTINGS.OPEN_AI.CTA_MODAL.BUTTONS.FINISH')"
-          />
-        </div>
-      </div>
-    </form>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/AttachmentsPreview.vue

@@ -46,11 +46,11 @@ const fileName = file => {
 </script>
 
 <template>
-  <div class="flex overflow-auto max-h-[12.5rem]">
+  <div class="flex flex-wrap gap-y-1 gap-x-2 overflow-auto max-h-[12.5rem]">
     <div
       v-for="(attachment, index) in nonRecordedAudioAttachments"
       :key="attachment.id"
-      class="flex items-center p-1 bg-n-slate-3 gap-1 rounded-md w-[15rem] mb-1"
+      class="flex items-center p-1 bg-n-slate-3 gap-1 rounded-md w-[15rem]"
     >
       <div class="max-w-[4rem] flex-shrink-0 w-6 flex items-center">
         <img

app/javascript/dashboard/components/widgets/WootWriter/CopilotEditor.vue

@@ -0,0 +1,253 @@
+<script setup>
+import { ref, computed, watch, onMounted, useTemplateRef } from 'vue';
+
+import {
+  buildMessageSchema,
+  buildEditor,
+  EditorView,
+  MessageMarkdownTransformer,
+  MessageMarkdownSerializer,
+  EditorState,
+  Selection,
+} from '@chatwoot/prosemirror-schema';
+
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  modelValue: { type: String, default: '' },
+  editorId: { type: String, default: '' },
+  placeholder: {
+    type: String,
+    default: 'Give copilot additional prompts, or ask anything else...',
+  },
+  generatedContent: { type: String, default: '' },
+  autofocus: {
+    type: Boolean,
+    default: true,
+  },
+  isPopout: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits([
+  'blur',
+  'input',
+  'update:modelValue',
+  'keyup',
+  'focus',
+  'keydown',
+  'send',
+]);
+
+const { formatMessage } = useMessageFormatter();
+
+// Minimal schema with no marks or nodes for copilot input
+const copilotSchema = buildMessageSchema([], []);
+
+const handleSubmit = () => emit('send');
+
+const createState = (
+  content,
+  placeholder,
+  plugins = [],
+  enabledMenuOptions = []
+) => {
+  return EditorState.create({
+    doc: new MessageMarkdownTransformer(copilotSchema).parse(content),
+    plugins: buildEditor({
+      schema: copilotSchema,
+      placeholder,
+      plugins,
+      enabledMenuOptions,
+    }),
+  });
+};
+
+// we don't need them to be reactive
+// It cases weird issues where the objects are proxied
+// and then the editor doesn't work as expected
+let editorView = null;
+let state = null;
+
+// reactive data
+const isTextSelected = ref(false); // Tracks text selection and prevents unnecessary re-renders on mouse selection
+
+// element refs
+const editor = useTemplateRef('editor');
+
+function contentFromEditor() {
+  if (editorView) {
+    return MessageMarkdownSerializer.serialize(editorView.state.doc);
+  }
+  return '';
+}
+
+function focusEditorInputField() {
+  const { tr } = editorView.state;
+  const selection = Selection.atEnd(tr.doc);
+
+  editorView.dispatch(tr.setSelection(selection));
+  editorView.focus();
+}
+
+function emitOnChange() {
+  emit('update:modelValue', contentFromEditor());
+  emit('input', contentFromEditor());
+}
+
+function onKeyup() {
+  emit('keyup');
+}
+
+function onKeydown(view, event) {
+  emit('keydown');
+
+  // Handle Enter key to send message (Shift+Enter for new line)
+  if (event.key === 'Enter' && !event.shiftKey) {
+    event.preventDefault();
+    handleSubmit();
+    return true; // Prevent ProseMirror's default Enter handling
+  }
+
+  return false; // Allow other keys to work normally
+}
+
+function onBlur() {
+  emit('blur');
+}
+
+function onFocus() {
+  emit('focus');
+}
+
+function checkSelection(editorState) {
+  const hasSelection = editorState.selection.from !== editorState.selection.to;
+  if (hasSelection === isTextSelected.value) return;
+  isTextSelected.value = hasSelection;
+}
+
+// computed properties
+const plugins = computed(() => {
+  return [];
+});
+
+const enabledMenuOptions = computed(() => {
+  return [];
+});
+
+function reloadState() {
+  state = createState(
+    props.modelValue,
+    props.placeholder,
+    plugins.value,
+    enabledMenuOptions.value
+  );
+  editorView.updateState(state);
+  focusEditorInputField();
+}
+
+function createEditorView() {
+  editorView = new EditorView(editor.value, {
+    state: state,
+    dispatchTransaction: tx => {
+      state = state.apply(tx);
+      editorView.updateState(state);
+      if (tx.docChanged) {
+        emitOnChange();
+      }
+      checkSelection(state);
+    },
+    handleDOMEvents: {
+      keyup: onKeyup,
+      focus: onFocus,
+      blur: onBlur,
+      keydown: onKeydown,
+    },
+  });
+}
+
+// watchers
+watch(
+  computed(() => props.modelValue),
+  (newValue = '') => {
+    if (newValue !== contentFromEditor()) {
+      reloadState();
+    }
+  }
+);
+
+watch(
+  computed(() => props.editorId),
+  () => {
+    reloadState();
+  }
+);
+
+// lifecycle
+onMounted(() => {
+  state = createState(
+    props.modelValue,
+    props.placeholder,
+    plugins.value,
+    enabledMenuOptions.value
+  );
+
+  createEditorView();
+  editorView.updateState(state);
+
+  if (props.autofocus) {
+    focusEditorInputField();
+  }
+});
+</script>
+
+<template>
+  <div class="space-y-2 mb-4">
+    <div
+      class="overflow-y-auto"
+      :class="{ 'max-h-96': isPopout, 'max-h-56': !isPopout }"
+    >
+      <p
+        v-dompurify-html="formatMessage(generatedContent, false)"
+        class="text-n-iris-12 text-sm prose-sm font-normal !mb-4"
+      />
+    </div>
+    <div class="editor-root relative editor--copilot space-x-2">
+      <div ref="editor" />
+      <div class="flex items-center justify-end absolute right-2 bottom-2">
+        <NextButton
+          class="bg-n-iris-9 text-white !rounded-full"
+          icon="i-lucide-arrow-up"
+          solid
+          sm
+          @click="handleSubmit"
+        />
+      </div>
+    </div>
+  </div>
+</template>
+
+<style lang="scss">
+@import '@chatwoot/prosemirror-schema/src/styles/base.scss';
+
+.editor--copilot {
+  @apply bg-n-iris-5 rounded;
+
+  .ProseMirror-woot-style {
+    min-height: 5rem;
+    max-height: 7.5rem !important;
+    overflow: auto;
+    @apply px-2 !important;
+
+    .empty-node {
+      &::before {
+        @apply text-n-iris-9 dark:text-n-iris-11;
+      }
+    }
+  }
+}
+</style>

app/javascript/dashboard/components/widgets/WootWriter/CopilotMenuBar.vue

@@ -0,0 +1,259 @@
+<script setup>
+import { computed, useTemplateRef } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useElementSize, useWindowSize } from '@vueuse/core';
+import { useMapGetter } from 'dashboard/composables/store';
+import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
+import { useCaptain } from 'dashboard/composables/useCaptain';
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
+
+import Icon from 'next/icon/Icon.vue';
+
+defineProps({
+  hasSelection: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['executeCopilotAction']);
+
+const { t } = useI18n();
+
+const { draftMessage } = useCaptain();
+
+const replyMode = useMapGetter('draftMessages/getReplyEditorMode');
+
+// Selection-based menu items (when text is selected)
+const menuItems = computed(() => {
+  const items = [];
+  // for now, we don't allow improving just  aprt of the selection
+  // we will add this feature later. Once we do, we can revert the change
+  const hasSelection = false;
+  // const hasSelection = props.hasSelection
+
+  if (hasSelection) {
+    items.push({
+      label: t(
+        'INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.IMPROVE_REPLY_SELECTION'
+      ),
+      key: 'improve_selection',
+      icon: 'i-fluent-pen-sparkle-24-regular',
+    });
+  } else if (
+    replyMode.value === REPLY_EDITOR_MODES.REPLY &&
+    draftMessage.value
+  ) {
+    items.push({
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.IMPROVE_REPLY'),
+      key: 'improve',
+      icon: 'i-fluent-pen-sparkle-24-regular',
+    });
+  }
+
+  if (draftMessage.value) {
+    items.push(
+      {
+        label: t(
+          'INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.CHANGE_TONE.TITLE'
+        ),
+        key: 'change_tone',
+        icon: 'i-fluent-sound-wave-circle-sparkle-24-regular',
+        subMenuItems: [
+          {
+            label: t(
+              'INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.CHANGE_TONE.OPTIONS.PROFESSIONAL'
+            ),
+            key: 'professional',
+          },
+          {
+            label: t(
+              'INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.CHANGE_TONE.OPTIONS.CASUAL'
+            ),
+            key: 'casual',
+          },
+          {
+            label: t(
+              'INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.CHANGE_TONE.OPTIONS.STRAIGHTFORWARD'
+            ),
+            key: 'straightforward',
+          },
+          {
+            label: t(
+              'INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.CHANGE_TONE.OPTIONS.CONFIDENT'
+            ),
+            key: 'confident',
+          },
+          {
+            label: t(
+              'INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.CHANGE_TONE.OPTIONS.FRIENDLY'
+            ),
+            key: 'friendly',
+          },
+        ],
+      },
+      {
+        label: t('INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.GRAMMAR'),
+        key: 'fix_spelling_grammar',
+        icon: 'i-fluent-flow-sparkle-24-regular',
+      }
+    );
+  }
+  return items;
+});
+
+const generalMenuItems = computed(() => {
+  const items = [];
+  if (replyMode.value === REPLY_EDITOR_MODES.REPLY) {
+    items.push({
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.SUGGESTION'),
+      key: 'reply_suggestion',
+      icon: 'i-fluent-chat-sparkle-16-regular',
+    });
+  }
+
+  if (replyMode.value === REPLY_EDITOR_MODES.NOTE || true) {
+    items.push({
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.SUMMARIZE'),
+      key: 'summarize',
+      icon: 'i-fluent-text-bullet-list-square-sparkle-32-regular',
+    });
+  }
+
+  items.push({
+    label: t('INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.ASK_COPILOT'),
+    key: 'ask_copilot',
+    icon: 'i-fluent-circle-sparkle-24-regular',
+  });
+
+  return items;
+});
+
+const menuRef = useTemplateRef('menuRef');
+const { height: menuHeight } = useElementSize(menuRef);
+const { width: windowWidth } = useWindowSize();
+
+// Smart submenu positioning based on available space
+const submenuPosition = computed(() => {
+  const el = menuRef.value?.$el;
+  if (!el) return 'ltr:right-full rtl:left-full';
+
+  const { left, right } = el.getBoundingClientRect();
+  const SUBMENU_WIDTH = 200;
+  const spaceRight = (windowWidth.value ?? window.innerWidth) - right;
+  const spaceLeft = left;
+
+  // Prefer right, fallback to side with more space
+  const showRight = spaceRight >= SUBMENU_WIDTH || spaceRight >= spaceLeft;
+
+  return showRight ? 'left-full' : 'right-full';
+});
+
+// Computed style for selection menu positioning (only dynamic top offset)
+const selectionMenuStyle = computed(() => {
+  // Dynamically calculate offset based on actual menu height + 10px gap
+  const dynamicOffset = menuHeight.value > 0 ? menuHeight.value + 10 : 60;
+
+  return {
+    top: `calc(var(--selection-top) - ${dynamicOffset}px)`,
+  };
+});
+
+const handleMenuItemClick = item => {
+  // For items with submenus, do nothing on click (hover will show submenu)
+  if (!item.subMenuItems) {
+    emit('executeCopilotAction', item.key);
+  }
+};
+
+const handleSubMenuItemClick = (parentItem, subItem) => {
+  emit('executeCopilotAction', subItem.key);
+};
+</script>
+
+<template>
+  <DropdownBody
+    ref="menuRef"
+    class="min-w-56 [&>ul]:gap-3 z-50 [&>ul]:px-4 [&>ul]:py-3.5"
+    :class="{ 'selection-menu': hasSelection }"
+    :style="hasSelection ? selectionMenuStyle : {}"
+  >
+    <div v-if="menuItems.length > 0" class="flex flex-col items-start gap-2.5">
+      <div
+        v-for="item in menuItems"
+        :key="item.key"
+        class="w-full relative group/submenu"
+      >
+        <Button
+          :label="item.label"
+          :icon="item.icon"
+          slate
+          link
+          sm
+          class="hover:!no-underline text-n-slate-12 font-normal text-xs w-full !justify-start"
+          @click="handleMenuItemClick(item)"
+        >
+          <template v-if="item.subMenuItems" #default>
+            <div class="flex items-center gap-1 justify-between w-full">
+              <span class="min-w-0 truncate">{{ item.label }}</span>
+              <Icon
+                icon="i-lucide-chevron-right"
+                class="text-n-slate-10 size-3"
+              />
+            </div>
+          </template>
+        </Button>
+
+        <!-- Hover Submenu -->
+        <DropdownBody
+          v-if="item.subMenuItems"
+          class="group-hover/submenu:block hidden [&>ul]:gap-2 [&>ul]:px-3 [&>ul]:py-2.5 [&>ul]:dark:!border-n-strong max-h-[15rem] min-w-32 z-10 top-0"
+          :class="submenuPosition"
+        >
+          <Button
+            v-for="subItem in item.subMenuItems"
+            :key="subItem.key + subItem.label"
+            :label="subItem.label"
+            slate
+            link
+            sm
+            class="hover:!no-underline text-n-slate-12 font-normal text-xs w-full !justify-start mb-1"
+            @click="handleSubMenuItemClick(item, subItem)"
+          />
+        </DropdownBody>
+      </div>
+    </div>
+
+    <div v-if="menuItems.length > 0" class="h-px w-full bg-n-strong" />
+
+    <div class="flex flex-col items-start gap-3">
+      <Button
+        v-for="(item, index) in generalMenuItems"
+        :key="index"
+        :label="item.label"
+        :icon="item.icon"
+        slate
+        link
+        sm
+        class="hover:!no-underline text-n-slate-12 font-normal text-xs w-full !justify-start"
+        @click="handleMenuItemClick(item)"
+      />
+    </div>
+  </DropdownBody>
+</template>
+
+<style scoped lang="scss">
+.selection-menu {
+  position: absolute !important;
+
+  // Default/LTR: position from left
+  left: var(--selection-left);
+
+  // RTL: position from right instead
+  [dir='rtl'] & {
+    left: auto;
+    right: var(--selection-right);
+  }
+}
+</style>

app/javascript/dashboard/components/widgets/WootWriter/CopilotReplyBottomPanel.vue

@@ -0,0 +1,51 @@
+<script setup>
+import { computed } from 'vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import { useI18n } from 'vue-i18n';
+import { useKbd } from 'dashboard/composables/utils/useKbd';
+
+defineProps({
+  isGeneratingContent: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['submit', 'cancel']);
+const { t } = useI18n();
+const handleCancel = () => {
+  emit('cancel');
+};
+
+const shortcutKey = useKbd(['$mod', '+', 'enter']);
+
+const acceptLabel = computed(() => {
+  return `${t('GENERAL.ACCEPT')}  (${shortcutKey.value})`;
+});
+
+const handleSubmit = () => {
+  emit('submit');
+};
+</script>
+
+<template>
+  <div class="flex justify-between items-center p-3 pt-0">
+    <NextButton
+      :label="t('GENERAL.DISCARD')"
+      slate
+      link
+      class="!px-1 hover:!no-underline"
+      sm
+      :disabled="isGeneratingContent"
+      @click="handleCancel"
+    />
+    <NextButton
+      :label="acceptLabel"
+      class="bg-n-iris-9 text-white"
+      solid
+      sm
+      :disabled="isGeneratingContent"
+      @click="handleSubmit"
+    />
+  </div>
+</template>

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -16,13 +16,16 @@ import KeyboardEmojiSelector from './keyboardEmojiSelector.vue';
 import TagAgents from '../conversation/TagAgents.vue';
 import VariableList from '../conversation/VariableList.vue';
 import TagTools from '../conversation/TagTools.vue';
+import CopilotMenuBar from './CopilotMenuBar.vue';
 
 import { useEmitter } from 'dashboard/composables/emitter';
 import { useI18n } from 'vue-i18n';
+import { useCaptain } from 'dashboard/composables/useCaptain';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { useTrack } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useAlert } from 'dashboard/composables';
+import { vOnClickOutside } from '@vueuse/components';
 
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { CONVERSATION_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
@@ -100,13 +103,16 @@ const emit = defineEmits([
   'focus',
   'input',
   'update:modelValue',
+  'executeCopilotAction',
 ]);
 
 const { t } = useI18n();
+const { captainTasksEnabled } = useCaptain();
 
 const TYPING_INDICATOR_IDLE_TIME = 4000;
 const MAXIMUM_FILE_UPLOAD_SIZE = 4; // in MB
 const DEFAULT_FORMATTING = 'Context::Default';
+const PRIVATE_NOTE_FORMATTING = 'Context::PrivateNote';
 
 const effectiveChannelType = computed(() =>
   getEffectiveChannelType(props.channelType, props.medium)
@@ -116,17 +122,24 @@ const editorSchema = computed(() => {
   if (!props.channelType) return messageSchema;
 
   const formatType = props.isPrivate
-    ? DEFAULT_FORMATTING
+    ? PRIVATE_NOTE_FORMATTING
     : effectiveChannelType.value;
-  const formatting = getFormattingForEditor(formatType);
+  const formatting = getFormattingForEditor(
+    formatType,
+    captainTasksEnabled.value
+  );
   return buildMessageSchema(formatting.marks, formatting.nodes);
 });
 
 const editorMenuOptions = computed(() => {
   const formatType = props.isPrivate
-    ? DEFAULT_FORMATTING
+    ? PRIVATE_NOTE_FORMATTING
     : effectiveChannelType.value || DEFAULT_FORMATTING;
-  const formatting = getFormattingForEditor(formatType);
+  const formatting = getFormattingForEditor(
+    formatType,
+    captainTasksEnabled.value
+  );
+
   return formatting.menu;
 });
 
@@ -185,6 +198,21 @@ const editorRoot = useTemplateRef('editorRoot');
 const imageUpload = useTemplateRef('imageUpload');
 const editor = useTemplateRef('editor');
 
+const handleCopilotAction = actionKey => {
+  if (actionKey === 'improve_selection' && editorView?.state) {
+    const { from, to } = editorView.state.selection;
+    const selectedText = editorView.state.doc.textBetween(from, to).trim();
+
+    if (from !== to && selectedText) {
+      emit('executeCopilotAction', 'improve', selectedText);
+    }
+  } else {
+    emit('executeCopilotAction', actionKey);
+  }
+
+  showSelectionMenu.value = false;
+};
+
 const contentFromEditor = () => {
   return MessageMarkdownSerializer.serialize(editorView.state.doc);
 };
@@ -367,13 +395,23 @@ function openFileBrowser() {
   imageUpload.value.click();
 }
 
+function handleCopilotClick() {
+  showSelectionMenu.value = !showSelectionMenu.value;
+}
+
+function handleClickOutside(event) {
+  // Check if the clicked element or its parents have the ignored class
+  if (event.target.closest('.ProseMirror-copilot')) return;
+  showSelectionMenu.value = false;
+}
+
 function reloadState(content = props.modelValue) {
   const unrefContent = unref(content);
   state = createState(
     unrefContent,
     props.placeholder,
     plugins.value,
-    { onImageUpload: openFileBrowser },
+    { onImageUpload: openFileBrowser, onCopilotClick: handleCopilotClick },
     editorMenuOptions.value
   );
 
@@ -595,7 +633,12 @@ function insertContentIntoEditor(content, defaultFrom = 0) {
   const from = defaultFrom || editorView.state.selection.from || 0;
   // Use the editor's current schema to ensure compatibility with buildMessageSchema
   const currentSchema = editorView.state.schema;
-  let node = new MessageMarkdownTransformer(currentSchema).parse(content);
+  // Strip unsupported formatting before parsing to ensure content can be inserted
+  // into channels that don't support certain markdown features (e.g., API channels)
+  const sanitizedContent = stripUnsupportedFormatting(content, currentSchema);
+  let node = new MessageMarkdownTransformer(currentSchema).parse(
+    sanitizedContent
+  );
 
   insertNodeIntoEditor(node, from, undefined);
 }
@@ -757,7 +800,7 @@ onMounted(() => {
     props.modelValue,
     props.placeholder,
     plugins.value,
-    { onImageUpload: openFileBrowser },
+    { onImageUpload: openFileBrowser, onCopilotClick: handleCopilotClick },
     editorMenuOptions.value
   );
 
@@ -802,6 +845,14 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
       :search-key="toolSearchKey"
       @select-tool="content => insertSpecialContent('tool', content)"
     />
+    <CopilotMenuBar
+      v-if="showSelectionMenu"
+      v-on-click-outside="handleClickOutside"
+      :has-selection="isTextSelected"
+      :show-selection-menu="showSelectionMenu"
+      :show-general-menu="false"
+      @execute-copilot-action="handleCopilotAction"
+    />
     <input
       ref="imageUpload"
       type="file"
@@ -855,6 +906,10 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
           @apply size-full;
         }
       }
+
+      .ProseMirror-copilot svg {
+        @apply fill-n-violet-9 text-n-violet-9 stroke-none;
+      }
     }
   }
 
@@ -994,6 +1049,10 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
         .ProseMirror-icon {
           @apply p-0.5 flex-shrink-0;
         }
+
+        .ProseMirror-copilot svg {
+          @apply fill-n-violet-9 text-n-violet-9 stroke-none;
+        }
       }
 
       .ProseMirror-menu-active {

app/javascript/dashboard/components/widgets/WootWriter/EditorModeToggle.vue

@@ -12,6 +12,10 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
+  isReplyRestricted: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 defineEmits(['toggleMode']);
@@ -24,11 +28,17 @@ const privateModeSize = useElementSize(wootEditorPrivateMode);
 
 /**
  * Computed boolean indicating if the editor is in private note mode
- * When disabled, always show NOTE mode regardless of actual mode prop
+ * When isReplyRestricted is true, force switch to private note
+ * Otherwise, respect the current mode prop
  * @type {ComputedRef<boolean>}
  */
 const isPrivate = computed(() => {
-  return props.disabled || props.mode === REPLY_EDITOR_MODES.NOTE;
+  if (props.isReplyRestricted) {
+    // Force switch to private note when replies are restricted
+    return true;
+  }
+  // Otherwise respect the current mode
+  return props.mode === REPLY_EDITOR_MODES.NOTE;
 });
 
 /**
@@ -60,9 +70,9 @@ const translateValue = computed(() => {
 <template>
   <button
     class="flex items-center w-auto h-8 p-1 transition-all border rounded-full bg-n-alpha-2 group relative duration-300 ease-in-out z-0 active:scale-[0.995] active:duration-75"
-    :disabled="disabled"
+    :disabled="disabled || isReplyRestricted"
     :class="{
-      'cursor-not-allowed': disabled,
+      'cursor-not-allowed': disabled || isReplyRestricted,
     }"
     @click="$emit('toggleMode')"
   >
@@ -75,7 +85,7 @@ const translateValue = computed(() => {
     <div
       class="absolute shadow-sm rounded-full h-6 w-[var(--chip-width)] ease-in-out translate-x-[var(--translate-x)] rtl:translate-x-[var(--rtl-translate-x)] bg-n-solid-1"
       :class="{
-        'transition-all duration-300': !disabled,
+        'transition-all duration-300': !disabled && !isReplyRestricted,
       }"
       :style="{
         '--chip-width': width,

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -9,14 +9,13 @@ import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { getAllowedFileTypesByChannel } from '@chatwoot/utils';
 import { ALLOWED_FILE_TYPES } from 'shared/constants/messages';
 import VideoCallButton from '../VideoCallButton.vue';
-import AIAssistanceButton from '../AIAssistanceButton.vue';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 import { mapGetters } from 'vuex';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
 export default {
   name: 'ReplyBottomPanel',
-  components: { NextButton, FileUpload, VideoCallButton, AIAssistanceButton },
+  components: { NextButton, FileUpload, VideoCallButton },
   mixins: [inboxMixin],
   props: {
     isNote: {
@@ -98,6 +97,7 @@ export default {
       type: Number,
       required: true,
     },
+    // eslint-disable-next-line vue/no-unused-properties
     message: {
       type: String,
       default: '',
@@ -370,13 +370,6 @@ export default {
         v-if="(isAWebWidgetInbox || isAPIInbox) && !isOnPrivateNote"
         :conversation-id="conversationId"
       />
-      <AIAssistanceButton
-        v-if="!isFetchingAppIntegrations"
-        :conversation-id="conversationId"
-        :is-private-note="isOnPrivateNote"
-        :message="message"
-        @replace-text="replaceText"
-      />
       <transition name="modal-fade">
         <div
           v-show="uploadRef && uploadRef.dropActive"

app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue

@@ -1,14 +1,22 @@
 <script>
+import { ref } from 'vue';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useCaptain } from 'dashboard/composables/useCaptain';
+import { vOnClickOutside } from '@vueuse/components';
 import { REPLY_EDITOR_MODES, CHAR_LENGTH_WARNING } from './constants';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import EditorModeToggle from './EditorModeToggle.vue';
+import CopilotMenuBar from './CopilotMenuBar.vue';
 
 export default {
   name: 'ReplyTopPanel',
   components: {
     NextButton,
     EditorModeToggle,
+    CopilotMenuBar,
+  },
+  directives: {
+    OnClickOutside: vOnClickOutside,
   },
   props: {
     mode: {
@@ -19,6 +27,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    disabled: {
+      type: Boolean,
+      default: false,
+    },
     isMessageLengthReachingThreshold: {
       type: Boolean,
       default: () => false,
@@ -28,7 +40,7 @@ export default {
       default: () => 0,
     },
   },
-  emits: ['setReplyMode', 'togglePopout'],
+  emits: ['setReplyMode', 'togglePopout', 'executeCopilotAction'],
   setup(props, { emit }) {
     const setReplyMode = mode => {
       emit('setReplyMode', mode);
@@ -47,6 +59,23 @@ export default {
           : REPLY_EDITOR_MODES.REPLY;
       setReplyMode(newMode);
     };
+
+    const { captainTasksEnabled } = useCaptain();
+    const showCopilotMenu = ref(false);
+
+    const handleCopilotAction = actionKey => {
+      emit('executeCopilotAction', actionKey);
+      showCopilotMenu.value = false;
+    };
+
+    const toggleCopilotMenu = () => {
+      showCopilotMenu.value = !showCopilotMenu.value;
+    };
+
+    const handleClickOutside = () => {
+      showCopilotMenu.value = false;
+    };
+
     const keyboardEvents = {
       'Alt+KeyP': {
         action: () => handleNoteClick(),
@@ -64,6 +93,11 @@ export default {
       handleReplyClick,
       handleNoteClick,
       REPLY_EDITOR_MODES,
+      captainTasksEnabled,
+      handleCopilotAction,
+      showCopilotMenu,
+      toggleCopilotMenu,
+      handleClickOutside,
     };
   },
   computed: {
@@ -90,11 +124,13 @@ export default {
 </script>
 
 <template>
-  <div class="flex justify-between h-[3.25rem] gap-2 ltr:pl-3 rtl:pr-3">
+  <div
+    class="flex justify-between gap-2 h-[3.25rem] items-center ltr:pl-3 ltr:pr-2 rtl:pr-3 rtl:pl-2"
+  >
     <EditorModeToggle
       :mode="mode"
-      :disabled="isReplyRestricted"
-      class="mt-3"
+      :disabled="disabled"
+      :is-reply-restricted="isReplyRestricted"
       @toggle-mode="handleModeToggle"
     />
     <div class="flex items-center mx-4 my-0">
@@ -104,11 +140,34 @@ export default {
         </span>
       </div>
     </div>
-    <NextButton
-      ghost
-      class="ltr:rounded-bl-md rtl:rounded-br-md ltr:rounded-br-none rtl:rounded-bl-none ltr:rounded-tl-none rtl:rounded-tr-none text-n-slate-11 ltr:rounded-tr-[11px] rtl:rounded-tl-[11px]"
-      icon="i-lucide-maximize-2"
-      @click="$emit('togglePopout')"
-    />
+    <div v-if="captainTasksEnabled" class="flex items-center gap-2">
+      <div class="relative">
+        <NextButton
+          ghost
+          :disabled="disabled"
+          :class="{
+            'text-n-violet-9 hover:enabled:!bg-n-violet-3': !showCopilotMenu,
+            'text-n-violet-9 bg-n-violet-3': showCopilotMenu,
+          }"
+          sm
+          icon="i-ph-sparkle-fill"
+          @click="toggleCopilotMenu"
+        />
+        <CopilotMenuBar
+          v-if="showCopilotMenu"
+          v-on-click-outside="handleClickOutside"
+          :has-selection="false"
+          class="ltr:right-0 rtl:left-0 bottom-full mb-2"
+          @execute-copilot-action="handleCopilotAction"
+        />
+      </div>
+      <NextButton
+        ghost
+        class="text-n-slate-11"
+        sm
+        icon="i-lucide-maximize-2"
+        @click="$emit('togglePopout')"
+      />
+    </div>
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/CopilotEditorSection.vue

@@ -0,0 +1,99 @@
+<script setup>
+import { ref } from 'vue';
+import CopilotEditor from 'dashboard/components/widgets/WootWriter/CopilotEditor.vue';
+import CaptainLoader from 'dashboard/components/widgets/conversation/copilot/CaptainLoader.vue';
+
+defineProps({
+  showCopilotEditor: {
+    type: Boolean,
+    default: false,
+  },
+  isGeneratingContent: {
+    type: Boolean,
+    default: false,
+  },
+  generatedContent: {
+    type: String,
+    default: '',
+  },
+  isPopout: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits([
+  'focus',
+  'blur',
+  'clearSelection',
+  'contentReady',
+  'send',
+]);
+
+const copilotEditorContent = ref('');
+
+const onFocus = () => {
+  emit('focus');
+};
+
+const onBlur = () => {
+  emit('blur');
+};
+
+const clearEditorSelection = () => {
+  emit('clearSelection');
+};
+
+const onSend = () => {
+  emit('send', copilotEditorContent.value);
+  copilotEditorContent.value = '';
+};
+</script>
+
+<template>
+  <Transition
+    mode="out-in"
+    enter-active-class="transition-all duration-300 ease-out"
+    enter-from-class="opacity-0 translate-y-2 scale-[0.98]"
+    enter-to-class="opacity-100 translate-y-0 scale-100"
+    leave-active-class="transition-all duration-200 ease-in"
+    leave-from-class="opacity-100 translate-y-0 scale-100"
+    leave-to-class="opacity-0 translate-y-2 scale-[0.98]"
+    @after-enter="emit('contentReady')"
+  >
+    <CopilotEditor
+      v-if="showCopilotEditor && !isGeneratingContent"
+      key="copilot-editor"
+      v-model="copilotEditorContent"
+      class="copilot-editor"
+      :generated-content="generatedContent"
+      :min-height="4"
+      :enabled-menu-options="[]"
+      :is-popout="isPopout"
+      @focus="onFocus"
+      @blur="onBlur"
+      @clear-selection="clearEditorSelection"
+      @send="onSend"
+    />
+    <div
+      v-else-if="isGeneratingContent"
+      key="loading-state"
+      class="bg-n-iris-5 rounded min-h-16 w-full mb-4 p-4 flex items-start"
+    >
+      <div class="flex items-center gap-2">
+        <CaptainLoader class="text-n-iris-10 size-4" />
+        <span class="text-sm text-n-iris-10">
+          {{ $t('CONVERSATION.REPLYBOX.COPILOT_THINKING') }}
+        </span>
+      </div>
+    </div>
+  </Transition>
+</template>
+
+<style lang="scss">
+.copilot-editor {
+  .ProseMirror-menubar {
+    display: none;
+  }
+}
+</style>

app/javascript/dashboard/components/widgets/conversation/MessageSignatureMissingAlert.vue

@@ -11,7 +11,7 @@ const openProfileSettings = () => {
 
 <template>
   <div
-    class="my-0 mx-4 px-1 flex max-h-[8vh] items-baseline justify-between hover:bg-n-slate-1 border border-dashed border-n-weak rounded-sm overflow-auto"
+    class="my-0 px-1 flex max-h-[8vh] items-baseline justify-between hover:bg-n-slate-1 border border-dashed border-n-weak rounded-sm overflow-auto"
   >
     <p class="w-fit !m-0">
       {{ $t('CONVERSATION.FOOTER.MESSAGE_SIGNATURE_NOT_CONFIGURED') }}

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -1,9 +1,8 @@
 <script>
 import { ref, provide } from 'vue';
 // composable
-import { useConfig } from 'dashboard/composables/useConfig';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-import { useAI } from 'dashboard/composables/useAI';
+import { useCaptain } from 'dashboard/composables/useCaptain';
 import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
 
 // components
@@ -49,7 +48,6 @@ export default {
   setup() {
     const isPopOutReplyBox = ref(false);
     const conversationPanelRef = ref(null);
-    const { isEnterprise } = useConfig();
 
     const keyboardEvents = {
       Escape: {
@@ -61,22 +59,14 @@ export default {
 
     useKeyboardEvents(keyboardEvents);
 
-    const {
-      isAIIntegrationEnabled,
-      isLabelSuggestionFeatureEnabled,
-      fetchIntegrationsIfRequired,
-      fetchLabelSuggestions,
-    } = useAI();
+    const { captainTasksEnabled, getLabelSuggestions } = useCaptain();
 
     provide('contextMenuElementTarget', conversationPanelRef);
 
     return {
-      isEnterprise,
       isPopOutReplyBox,
-      isAIIntegrationEnabled,
-      isLabelSuggestionFeatureEnabled,
-      fetchIntegrationsIfRequired,
-      fetchLabelSuggestions,
+      captainTasksEnabled,
+      getLabelSuggestions,
       conversationPanelRef,
     };
   },
@@ -104,10 +94,7 @@ export default {
     },
     shouldShowLabelSuggestions() {
       return (
-        this.isOpen &&
-        this.isEnterprise &&
-        this.isAIIntegrationEnabled &&
-        !this.messageSentSinceOpened
+        this.isOpen && this.captainTasksEnabled && !this.messageSentSinceOpened
       );
     },
     inboxId() {
@@ -291,24 +278,15 @@ export default {
         return;
       }
 
-      if (!this.isEnterprise) {
-        return;
-      }
-
       // Early exit if conversation already has labels - no need to suggest more
       const existingLabels = this.currentChat?.labels || [];
       if (existingLabels.length > 0) return;
 
-      // method available in mixin, need to ensure that integrations are present
-      await this.fetchIntegrationsIfRequired();
-
-      if (!this.isLabelSuggestionFeatureEnabled) {
+      if (!this.captainTasksEnabled) {
         return;
       }
 
-      this.labelSuggestions = await this.fetchLabelSuggestions({
-        conversationId: this.currentChat.id,
-      });
+      this.labelSuggestions = await this.getLabelSuggestions();
 
       // once the labels are fetched, we need to scroll to bottom
       // but we need to wait for the DOM to be updated

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -12,7 +12,9 @@ import AttachmentPreview from 'dashboard/components/widgets/AttachmentsPreview.v
 import ReplyTopPanel from 'dashboard/components/widgets/WootWriter/ReplyTopPanel.vue';
 import ReplyEmailHead from './ReplyEmailHead.vue';
 import ReplyBottomPanel from 'dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue';
+import CopilotReplyBottomPanel from 'dashboard/components/widgets/WootWriter/CopilotReplyBottomPanel.vue';
 import ArticleSearchPopover from 'dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchPopover.vue';
+import CopilotEditorSection from './CopilotEditorSection.vue';
 import MessageSignatureMissingAlert from './MessageSignatureMissingAlert.vue';
 import ReplyBoxBanner from './ReplyBoxBanner.vue';
 import QuotedEmailPreview from './QuotedEmailPreview.vue';
@@ -21,6 +23,7 @@ import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor.vu
 import AudioRecorder from 'dashboard/components/widgets/WootWriter/AudioRecorder.vue';
 import { AUDIO_FORMATS } from 'shared/constants/messages';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { CMD_AI_ASSIST } from 'dashboard/helper/commandbar/events';
 import {
   getMessageVariables,
   getUndefinedVariablesInMessage,
@@ -45,6 +48,8 @@ import {
   removeSignature,
   getEffectiveChannelType,
 } from 'dashboard/helper/editorHelper';
+import { useCopilotReply } from 'dashboard/composables/useCopilotReply';
+import { useKbd } from 'dashboard/composables/utils/useKbd';
 import { isFileTypeAllowedForChannel } from 'shared/helpers/FileHelper';
 
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
@@ -70,6 +75,8 @@ export default {
     WhatsappTemplates,
     WootMessageEditor,
     QuotedEmailPreview,
+    CopilotEditorSection,
+    CopilotReplyBottomPanel,
   },
   mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
   props: {
@@ -89,6 +96,8 @@ export default {
     } = useUISettings();
 
     const replyEditor = useTemplateRef('replyEditor');
+    const copilot = useCopilotReply();
+    const shortcutKey = useKbd(['$mod', '+', 'enter']);
 
     return {
       uiSettings,
@@ -97,6 +106,8 @@ export default {
       setQuotedReplyFlagForInbox,
       fetchQuotedReplyFlagFromUISettings,
       replyEditor,
+      copilot,
+      shortcutKey,
     };
   },
   data() {
@@ -267,7 +278,7 @@ export default {
         sendMessageText = this.$t('CONVERSATION.REPLYBOX.CREATE');
       }
       const keyLabel = this.isEditorHotKeyEnabled('cmd_enter')
-        ? '(⌘ + ↵)'
+        ? `(${this.shortcutKey})`
         : '(↵)';
       return `${sendMessageText} ${keyLabel}`;
     },
@@ -400,6 +411,9 @@ export default {
         !!this.quotedEmailText
       );
     },
+    isDefaultEditorMode() {
+      return !this.showAudioRecorderEditor && !this.copilot.isActive.value;
+    },
   },
   watch: {
     currentChat(conversation, oldConversation) {
@@ -409,6 +423,8 @@ export default {
         // This prevents overwriting user input (e.g., CC/BCC fields) when performing actions
         // like self-assign or other updates that do not actually change the conversation context
         this.setCCAndToEmailsFromLastChat();
+        // Reset Copilot editor state (includes cancelling ongoing generation)
+        this.copilot.reset();
       }
 
       if (this.isOnPrivateNote) {
@@ -478,6 +494,7 @@ export default {
       this.onNewConversationModalActive
     );
     emitter.on(BUS_EVENTS.INSERT_INTO_NORMAL_EDITOR, this.addIntoEditor);
+    emitter.on(CMD_AI_ASSIST, this.executeCopilotAction);
   },
   unmounted() {
     document.removeEventListener('paste', this.onPaste);
@@ -488,6 +505,7 @@ export default {
       BUS_EVENTS.NEW_CONVERSATION_MODAL,
       this.onNewConversationModalActive
     );
+    emitter.off(CMD_AI_ASSIST, this.executeCopilotAction);
   },
   methods: {
     handleInsert(article) {
@@ -613,7 +631,9 @@ export default {
         },
         '$mod+Enter': {
           action: () => {
-            if (this.isAValidEvent('cmd_enter')) {
+            if (this.copilot.isActive.value && this.isFocused) {
+              this.onSubmitCopilotReply();
+            } else if (this.isAValidEvent('cmd_enter')) {
               this.onSendReply();
             }
           },
@@ -830,6 +850,9 @@ export default {
       this.updateEditorSelectionWith = content;
       this.onFocus();
     },
+    executeCopilotAction(action, data) {
+      this.copilot.execute(action, data);
+    },
     clearMessage() {
       this.message = '';
       if (this.sendWithSignature && !this.isPrivate) {
@@ -1095,6 +1118,9 @@ export default {
     togglePopout() {
       this.$emit('update:popOutReplyBox', !this.popOutReplyBox);
     },
+    onSubmitCopilotReply() {
+      this.message = this.copilot.accept();
+    },
   },
 };
 </script>
@@ -1105,11 +1131,17 @@ export default {
     <ReplyTopPanel
       :mode="replyType"
       :is-reply-restricted="isReplyRestricted"
+      :disabled="
+        (copilot.isActive.value && copilot.isButtonDisabled.value) ||
+        showAudioRecorderEditor
+      "
       :is-message-length-reaching-threshold="isMessageLengthReachingThreshold"
       :characters-remaining="charactersRemaining"
       :popout-reply-box="popOutReplyBox"
       @set-reply-mode="setReplyMode"
       @toggle-popout="togglePopout"
+      @toggle-copilot="copilot.toggleEditor"
+      @execute-copilot-action="executeCopilotAction"
     />
     <ArticleSearchPopover
       v-if="showArticleSearchPopover && connectedPortalSlug"
@@ -1117,112 +1149,167 @@ export default {
       @insert="handleInsert"
       @close="onSearchPopoverClose"
     />
-    <div class="reply-box__top">
-      <ReplyToMessage
-        v-if="shouldShowReplyToMessage"
-        :message="inReplyTo"
-        @dismiss="resetReplyToMessage"
-      />
-      <EmojiInput
-        v-if="showEmojiPicker"
-        v-on-clickaway="hideEmojiPicker"
-        :class="{
-          'emoji-dialog--expanded': isOnExpandedLayout || popOutReplyBox,
-        }"
-        :on-click="addIntoEditor"
-      />
-      <ReplyEmailHead
-        v-if="showReplyHead"
-        v-model:cc-emails="ccEmails"
-        v-model:bcc-emails="bccEmails"
-        v-model:to-emails="toEmails"
-      />
-      <AudioRecorder
-        v-if="showAudioRecorderEditor"
-        ref="audioRecorderInput"
-        :audio-record-format="audioRecordFormat"
-        @recorder-progress-changed="onRecordProgressChanged"
-        @finish-record="onFinishRecorder"
-        @play="recordingAudioState = 'playing'"
-        @pause="recordingAudioState = 'paused'"
-      />
-      <WootMessageEditor
-        v-model="message"
-        :editor-id="editorStateId"
-        class="input popover-prosemirror-menu"
-        :is-private="isOnPrivateNote"
-        :placeholder="messagePlaceHolder"
-        :update-selection-with="updateEditorSelectionWith"
-        :min-height="4"
-        enable-variables
-        :variables="messageVariables"
-        :signature="messageSignature"
-        allow-signature
-        :channel-type="channelType"
-        :medium="inbox.medium"
-        @typing-off="onTypingOff"
-        @typing-on="onTypingOn"
-        @focus="onFocus"
-        @blur="onBlur"
-        @toggle-user-mention="toggleUserMention"
-        @toggle-canned-menu="toggleCannedMenu"
-        @toggle-variables-menu="toggleVariablesMenu"
-        @clear-selection="clearEditorSelection"
-      />
-      <QuotedEmailPreview
-        v-if="shouldShowQuotedPreview"
-        :quoted-email-text="quotedEmailText"
-        :preview-text="quotedEmailPreviewText"
-        @toggle="toggleQuotedReply"
-      />
-    </div>
-    <div
-      v-if="hasAttachments && !showAudioRecorderEditor"
-      class="attachment-preview-box"
-      @paste="onPaste"
+    <Transition
+      mode="out-in"
+      enter-active-class="transition-all duration-300 ease-out"
+      enter-from-class="opacity-0 translate-y-2 scale-[0.98]"
+      enter-to-class="opacity-100 translate-y-0 scale-100"
+      leave-active-class="transition-all duration-200 ease-in"
+      leave-from-class="opacity-100 translate-y-0 scale-100"
+      leave-to-class="opacity-0 translate-y-2 scale-[0.98]"
     >
-      <AttachmentPreview
-        class="flex-col mt-4"
-        :attachments="attachedFiles"
-        @remove-attachment="removeAttachment"
+      <div :key="copilot.editorTransitionKey.value" class="reply-box__top">
+        <ReplyToMessage
+          v-if="shouldShowReplyToMessage"
+          :message="inReplyTo"
+          @dismiss="resetReplyToMessage"
+        />
+        <EmojiInput
+          v-if="showEmojiPicker"
+          v-on-clickaway="hideEmojiPicker"
+          :class="{
+            'emoji-dialog--expanded': isOnExpandedLayout || popOutReplyBox,
+          }"
+          :on-click="addIntoEditor"
+        />
+        <ReplyEmailHead
+          v-if="showReplyHead && isDefaultEditorMode"
+          v-model:cc-emails="ccEmails"
+          v-model:bcc-emails="bccEmails"
+          v-model:to-emails="toEmails"
+        />
+        <AudioRecorder
+          v-if="showAudioRecorderEditor"
+          ref="audioRecorderInput"
+          :audio-record-format="audioRecordFormat"
+          @recorder-progress-changed="onRecordProgressChanged"
+          @finish-record="onFinishRecorder"
+          @play="recordingAudioState = 'playing'"
+          @pause="recordingAudioState = 'paused'"
+        />
+        <CopilotEditorSection
+          v-if="copilot.isActive.value && !showAudioRecorderEditor"
+          :show-copilot-editor="copilot.showEditor.value"
+          :is-generating-content="copilot.isGenerating.value"
+          :generated-content="copilot.generatedContent.value"
+          :is-popout="popOutReplyBox"
+          :placeholder="$t('CONVERSATION.FOOTER.COPILOT_MSG_INPUT')"
+          @focus="onFocus"
+          @blur="onBlur"
+          @clear-selection="clearEditorSelection"
+          @close="copilot.showEditor.value = false"
+          @content-ready="copilot.setContentReady"
+          @send="copilot.sendFollowUp"
+        />
+        <WootMessageEditor
+          v-else-if="!showAudioRecorderEditor"
+          v-model="message"
+          :editor-id="editorStateId"
+          class="input popover-prosemirror-menu"
+          :is-private="isOnPrivateNote"
+          :placeholder="messagePlaceHolder"
+          :update-selection-with="updateEditorSelectionWith"
+          :min-height="4"
+          enable-variables
+          :variables="messageVariables"
+          :signature="messageSignature"
+          allow-signature
+          :channel-type="channelType"
+          :medium="inbox.medium"
+          @typing-off="onTypingOff"
+          @typing-on="onTypingOn"
+          @focus="onFocus"
+          @blur="onBlur"
+          @toggle-user-mention="toggleUserMention"
+          @toggle-canned-menu="toggleCannedMenu"
+          @toggle-variables-menu="toggleVariablesMenu"
+          @clear-selection="clearEditorSelection"
+          @execute-copilot-action="executeCopilotAction"
+        />
+
+        <QuotedEmailPreview
+          v-if="shouldShowQuotedPreview && isDefaultEditorMode"
+          :quoted-email-text="quotedEmailText"
+          :preview-text="quotedEmailPreviewText"
+          class="mb-2"
+          @toggle="toggleQuotedReply"
+        />
+
+        <div
+          v-if="hasAttachments && isDefaultEditorMode"
+          class="bg-transparent py-0 mb-2"
+          @paste="onPaste"
+        >
+          <AttachmentPreview
+            class="mt-2"
+            :attachments="attachedFiles"
+            @remove-attachment="removeAttachment"
+          />
+        </div>
+        <MessageSignatureMissingAlert
+          v-if="
+            isSignatureEnabledForInbox &&
+            !isSignatureAvailable &&
+            isDefaultEditorMode
+          "
+          class="mb-2"
+        />
+      </div>
+    </Transition>
+
+    <Transition
+      mode="out-in"
+      enter-active-class="transition-all duration-300 ease-out"
+      enter-from-class="opacity-0 translate-y-2 scale-[0.98]"
+      enter-to-class="opacity-100 translate-y-0 scale-100"
+      leave-active-class="transition-all duration-200 ease-in"
+      leave-from-class="opacity-100 translate-y-0 scale-100"
+      leave-to-class="opacity-0 translate-y-2 scale-[0.98]"
+    >
+      <CopilotReplyBottomPanel
+        v-if="copilot.isActive.value"
+        key="copilot-bottom-panel"
+        :is-generating-content="copilot.isButtonDisabled.value"
+        @submit="onSubmitCopilotReply"
+        @cancel="copilot.toggleEditor"
       />
-    </div>
-    <MessageSignatureMissingAlert
-      v-if="isSignatureEnabledForInbox && !isSignatureAvailable"
-    />
-    <ReplyBottomPanel
-      :conversation-id="conversationId"
-      :enable-multiple-file-upload="enableMultipleFileUpload"
-      :enable-whats-app-templates="showWhatsappTemplates"
-      :enable-content-templates="showContentTemplates"
-      :inbox="inbox"
-      :is-on-private-note="isOnPrivateNote"
-      :is-recording-audio="isRecordingAudio"
-      :is-send-disabled="isReplyButtonDisabled"
-      :is-note="isPrivate"
-      :on-file-upload="onFileUpload"
-      :on-send="onSendReply"
-      :conversation-type="conversationType"
-      :recording-audio-duration-text="recordingAudioDurationText"
-      :recording-audio-state="recordingAudioState"
-      :send-button-text="replyButtonLabel"
-      :show-audio-recorder="showAudioRecorder"
-      :show-emoji-picker="showEmojiPicker"
-      :show-file-upload="showFileUpload"
-      :show-quoted-reply-toggle="shouldShowQuotedReplyToggle"
-      :quoted-reply-enabled="quotedReplyPreference"
-      :toggle-audio-recorder-play-pause="toggleAudioRecorderPlayPause"
-      :toggle-audio-recorder="toggleAudioRecorder"
-      :toggle-emoji-picker="toggleEmojiPicker"
-      :message="message"
-      :portal-slug="connectedPortalSlug"
-      :new-conversation-modal-active="newConversationModalActive"
-      @select-whatsapp-template="openWhatsappTemplateModal"
-      @select-content-template="openContentTemplateModal"
-      @replace-text="replaceText"
-      @toggle-insert-article="toggleInsertArticle"
-      @toggle-quoted-reply="toggleQuotedReply"
-    />
+      <ReplyBottomPanel
+        v-else
+        key="reply-bottom-panel"
+        :conversation-id="conversationId"
+        :enable-multiple-file-upload="enableMultipleFileUpload"
+        :enable-whats-app-templates="showWhatsappTemplates"
+        :enable-content-templates="showContentTemplates"
+        :inbox="inbox"
+        :is-on-private-note="isOnPrivateNote"
+        :is-recording-audio="isRecordingAudio"
+        :is-send-disabled="isReplyButtonDisabled"
+        :is-note="isPrivate"
+        :on-file-upload="onFileUpload"
+        :on-send="onSendReply"
+        :conversation-type="conversationType"
+        :recording-audio-duration-text="recordingAudioDurationText"
+        :recording-audio-state="recordingAudioState"
+        :send-button-text="replyButtonLabel"
+        :show-audio-recorder="showAudioRecorder"
+        :show-emoji-picker="showEmojiPicker"
+        :show-file-upload="showFileUpload"
+        :show-quoted-reply-toggle="shouldShowQuotedReplyToggle"
+        :quoted-reply-enabled="quotedReplyPreference"
+        :toggle-audio-recorder-play-pause="toggleAudioRecorderPlayPause"
+        :toggle-audio-recorder="toggleAudioRecorder"
+        :toggle-emoji-picker="toggleEmojiPicker"
+        :message="message"
+        :portal-slug="connectedPortalSlug"
+        :new-conversation-modal-active="newConversationModalActive"
+        @select-whatsapp-template="openWhatsappTemplateModal"
+        @select-content-template="openContentTemplateModal"
+        @replace-text="replaceText"
+        @toggle-insert-article="toggleInsertArticle"
+        @toggle-quoted-reply="toggleQuotedReply"
+      />
+    </Transition>
+
     <WhatsappTemplates
       :inbox-id="inbox.id"
       :show="showWhatsAppTemplatesModal"
@@ -1252,13 +1339,7 @@ export default {
   @apply mb-0;
 }
 
-.attachment-preview-box {
-  @apply bg-transparent py-0 px-4;
-}
-
 .reply-box {
-  transition: height 2s cubic-bezier(0.37, 0, 0.63, 1);
-
   @apply relative mb-2 mx-2 border border-n-weak rounded-xl bg-n-solid-1;
 
   &.is-private {

app/javascript/dashboard/components/widgets/conversation/conversation/LabelSuggestion.vue

@@ -4,7 +4,7 @@ import NextButton from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 
 // composables
-import { useAI } from 'dashboard/composables/useAI';
+import { useCaptain } from 'dashboard/composables/useCaptain';
 import { useTrack } from 'dashboard/composables';
 
 // store & api
@@ -33,9 +33,9 @@ export default {
     },
   },
   setup() {
-    const { isAIIntegrationEnabled } = useAI();
+    const { captainTasksEnabled } = useCaptain();
 
-    return { isAIIntegrationEnabled };
+    return { captainTasksEnabled };
   },
   data() {
     return {
@@ -78,7 +78,7 @@ export default {
     },
     shouldShowSuggestions() {
       if (this.isDismissed) return false;
-      if (!this.isAIIntegrationEnabled) return false;
+      if (!this.captainTasksEnabled) return false;
 
       return this.preparedLabels.length && this.chatLabels.length === 0;
     },

app/javascript/dashboard/components/widgets/conversation/copilot/CaptainLoader.vue

@@ -0,0 +1,33 @@
+<script setup>
+import Icon from 'next/icon/Icon.vue';
+</script>
+
+<template>
+  <Icon v-once icon="i-woot-captain" class="jumping-logo" />
+</template>
+
+<style scoped>
+.jumping-logo {
+  transform-origin: center bottom;
+  animation: jump 1s cubic-bezier(0.28, 0.84, 0.42, 1) infinite;
+  will-change: transform;
+}
+
+@keyframes jump {
+  0% {
+    transform: translateY(0) scale(1, 1);
+  }
+  20% {
+    transform: translateY(0) scale(1.05, 0.95);
+  }
+  50% {
+    transform: translateY(-5px) scale(0.95, 1.05);
+  }
+  80% {
+    transform: translateY(0) scale(1.02, 0.98);
+  }
+  100% {
+    transform: translateY(0) scale(1, 1);
+  }
+}
+</style>

app/javascript/dashboard/composables/commands/spec/useConversationHotKeys.spec.js

@@ -3,7 +3,7 @@ import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
 import { useRoute } from 'vue-router';
 import { useConversationLabels } from 'dashboard/composables/useConversationLabels';
-import { useAI } from 'dashboard/composables/useAI';
+import { useCaptain } from 'dashboard/composables/useCaptain';
 import { useAgentsList } from 'dashboard/composables/useAgentsList';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
 import {
@@ -18,7 +18,7 @@ vi.mock('dashboard/composables/store');
 vi.mock('vue-i18n');
 vi.mock('vue-router');
 vi.mock('dashboard/composables/useConversationLabels');
-vi.mock('dashboard/composables/useAI');
+vi.mock('dashboard/composables/useCaptain');
 vi.mock('dashboard/composables/useAgentsList');
 
 describe('useConversationHotKeys', () => {
@@ -49,7 +49,7 @@ describe('useConversationHotKeys', () => {
       addLabelToConversation: vi.fn(),
       removeLabelFromConversation: vi.fn(),
     });
-    useAI.mockReturnValue({ isAIIntegrationEnabled: { value: true } });
+    useCaptain.mockReturnValue({ captainTasksEnabled: { value: true } });
     useAgentsList.mockReturnValue({
       agentsList: { value: [] },
       assignableAgents: { value: mockAssignableAgents },
@@ -67,7 +67,7 @@ describe('useConversationHotKeys', () => {
     expect(conversationHotKeys.value.length).toBeGreaterThan(0);
   });
 
-  it('should include AI assist actions when AI integration is enabled', () => {
+  it('should include AI assist actions when captain tasks is enabled', () => {
     const { conversationHotKeys } = useConversationHotKeys();
     const aiAssistAction = conversationHotKeys.value.find(
       action => action.id === 'ai_assist'
@@ -75,8 +75,8 @@ describe('useConversationHotKeys', () => {
     expect(aiAssistAction).toBeDefined();
   });
 
-  it('should not include AI assist actions when AI integration is disabled', () => {
-    useAI.mockReturnValue({ isAIIntegrationEnabled: { value: false } });
+  it('should not include AI assist actions when captain tasks is disabled', () => {
+    useCaptain.mockReturnValue({ captainTasksEnabled: { value: false } });
     const { conversationHotKeys } = useConversationHotKeys();
     const aiAssistAction = conversationHotKeys.value.find(
       action => action.id === 'ai_assist'

app/javascript/dashboard/composables/commands/useConversationHotKeys.js

@@ -4,7 +4,7 @@ import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { useRoute } from 'vue-router';
 import { emitter } from 'shared/helpers/mitt';
 import { useConversationLabels } from 'dashboard/composables/useConversationLabels';
-import { useAI } from 'dashboard/composables/useAI';
+import { useCaptain } from 'dashboard/composables/useCaptain';
 import { useAgentsList } from 'dashboard/composables/useAgentsList';
 import { CMD_AI_ASSIST } from 'dashboard/helper/commandbar/events';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
@@ -102,8 +102,8 @@ const createNonDraftMessageAIAssistActions = (t, replyMode) => {
 const createDraftMessageAIAssistActions = t => {
   return [
     {
-      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.REPHRASE'),
-      key: 'rephrase',
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.CONFIDENT'),
+      key: 'confident',
       icon: ICON_AI_ASSIST,
     },
     {
@@ -112,28 +112,23 @@ const createDraftMessageAIAssistActions = t => {
       icon: ICON_AI_GRAMMAR,
     },
     {
-      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.EXPAND'),
-      key: 'expand',
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.PROFESSIONAL'),
+      key: 'professional',
       icon: ICON_AI_EXPAND,
     },
     {
-      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.SHORTEN'),
-      key: 'shorten',
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.CASUAL'),
+      key: 'casual',
       icon: ICON_AI_SHORTEN,
     },
     {
       label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.MAKE_FRIENDLY'),
-      key: 'make_friendly',
+      key: 'friendly',
       icon: ICON_AI_ASSIST,
     },
     {
-      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.MAKE_FORMAL'),
-      key: 'make_formal',
-      icon: ICON_AI_ASSIST,
-    },
-    {
-      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.SIMPLIFY'),
-      key: 'simplify',
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.STRAIGHTFORWARD'),
+      key: 'straightforward',
       icon: ICON_AI_ASSIST,
     },
   ];
@@ -151,7 +146,7 @@ export function useConversationHotKeys() {
     removeLabelFromConversation,
   } = useConversationLabels();
 
-  const { isAIIntegrationEnabled } = useAI();
+  const { captainTasksEnabled } = useCaptain();
   const { agentsList } = useAgentsList();
 
   const currentChat = useMapGetter('getSelectedChat');
@@ -386,7 +381,7 @@ export function useConversationHotKeys() {
       ...labelActions.value,
       ...assignPriorityActions.value,
     ];
-    if (isAIIntegrationEnabled.value) {
+    if (captainTasksEnabled.value) {
       return [...defaultConversationHotKeys, ...AIAssistActions.value];
     }
     return defaultConversationHotKeys;

app/javascript/dashboard/composables/spec/useAI.spec.js

@@ -1,122 +0,0 @@
-import { useAI } from '../useAI';
-import {
-  useStore,
-  useStoreGetters,
-  useMapGetter,
-} from 'dashboard/composables/store';
-import { useI18n } from 'vue-i18n';
-import OpenAPI from 'dashboard/api/integrations/openapi';
-import analyticsHelper from 'dashboard/helper/AnalyticsHelper/index';
-
-vi.mock('dashboard/composables/store');
-vi.mock('vue-i18n');
-vi.mock('dashboard/api/integrations/openapi');
-vi.mock('dashboard/helper/AnalyticsHelper/index', async importOriginal => {
-  const actual = await importOriginal();
-  actual.default = {
-    track: vi.fn(),
-  };
-  return actual;
-});
-vi.mock('dashboard/helper/AnalyticsHelper/events', () => ({
-  OPEN_AI_EVENTS: {
-    TEST_EVENT: 'open_ai_test_event',
-  },
-}));
-
-describe('useAI', () => {
-  const mockStore = {
-    dispatch: vi.fn(),
-  };
-
-  const mockGetters = {
-    'integrations/getUIFlags': { value: { isFetching: false } },
-    'draftMessages/get': { value: () => 'Draft message' },
-  };
-
-  beforeEach(() => {
-    vi.clearAllMocks();
-    useStore.mockReturnValue(mockStore);
-    useStoreGetters.mockReturnValue(mockGetters);
-    useMapGetter.mockImplementation(getter => {
-      const mockValues = {
-        'integrations/getAppIntegrations': [],
-        getSelectedChat: { id: '123' },
-        'draftMessages/getReplyEditorMode': 'reply',
-      };
-      return { value: mockValues[getter] };
-    });
-    useI18n.mockReturnValue({ t: vi.fn() });
-  });
-
-  it('initializes computed properties correctly', async () => {
-    const { uiFlags, appIntegrations, currentChat, replyMode, draftMessage } =
-      useAI();
-
-    expect(uiFlags.value).toEqual({ isFetching: false });
-    expect(appIntegrations.value).toEqual([]);
-    expect(currentChat.value).toEqual({ id: '123' });
-    expect(replyMode.value).toBe('reply');
-    expect(draftMessage.value).toBe('Draft message');
-  });
-
-  it('fetches integrations if required', async () => {
-    const { fetchIntegrationsIfRequired } = useAI();
-    await fetchIntegrationsIfRequired();
-    expect(mockStore.dispatch).toHaveBeenCalledWith('integrations/get');
-  });
-
-  it('does not fetch integrations if already loaded', async () => {
-    useMapGetter.mockImplementation(getter => {
-      const mockValues = {
-        'integrations/getAppIntegrations': [{ id: 'openai' }],
-        getSelectedChat: { id: '123' },
-        'draftMessages/getReplyEditorMode': 'reply',
-      };
-      return { value: mockValues[getter] };
-    });
-
-    const { fetchIntegrationsIfRequired } = useAI();
-    await fetchIntegrationsIfRequired();
-    expect(mockStore.dispatch).not.toHaveBeenCalled();
-  });
-
-  it('records analytics correctly', async () => {
-    // const mockTrack = analyticsHelper.track;
-    const { recordAnalytics } = useAI();
-
-    await recordAnalytics('TEST_EVENT', { data: 'test' });
-
-    expect(analyticsHelper.track).toHaveBeenCalledWith('open_ai_test_event', {
-      type: 'TEST_EVENT',
-      data: 'test',
-    });
-  });
-
-  it('fetches label suggestions', async () => {
-    OpenAPI.processEvent.mockResolvedValue({
-      data: { message: 'label1, label2' },
-    });
-
-    useMapGetter.mockImplementation(getter => {
-      const mockValues = {
-        'integrations/getAppIntegrations': [
-          { id: 'openai', hooks: [{ id: 'hook1' }] },
-        ],
-        getSelectedChat: { id: '123' },
-      };
-      return { value: mockValues[getter] };
-    });
-
-    const { fetchLabelSuggestions } = useAI();
-    const result = await fetchLabelSuggestions();
-
-    expect(OpenAPI.processEvent).toHaveBeenCalledWith({
-      type: 'label_suggestion',
-      hookId: 'hook1',
-      conversationId: '123',
-    });
-
-    expect(result).toEqual(['label1', 'label2']);
-  });
-});

app/javascript/dashboard/composables/spec/useCaptain.spec.js

@@ -0,0 +1,213 @@
+import { useCaptain } from '../useCaptain';
+import {
+  useFunctionGetter,
+  useMapGetter,
+  useStore,
+} from 'dashboard/composables/store';
+import { useAccount } from 'dashboard/composables/useAccount';
+import { useConfig } from 'dashboard/composables/useConfig';
+import { useI18n } from 'vue-i18n';
+import TasksAPI from 'dashboard/api/captain/tasks';
+import analyticsHelper from 'dashboard/helper/AnalyticsHelper/index';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables/useAccount');
+vi.mock('dashboard/composables/useConfig');
+vi.mock('vue-i18n');
+vi.mock('dashboard/api/captain/tasks');
+vi.mock('dashboard/helper/AnalyticsHelper/index', async importOriginal => {
+  const actual = await importOriginal();
+  actual.default = {
+    track: vi.fn(),
+  };
+  return actual;
+});
+vi.mock('dashboard/helper/AnalyticsHelper/events', () => ({
+  OPEN_AI_EVENTS: {
+    TEST_EVENT: 'open_ai_test_event',
+  },
+}));
+
+describe('useCaptain', () => {
+  const mockStore = {
+    dispatch: vi.fn(),
+  };
+
+  beforeEach(() => {
+    vi.clearAllMocks();
+    useStore.mockReturnValue(mockStore);
+    useFunctionGetter.mockReturnValue({ value: 'Draft message' });
+    useMapGetter.mockImplementation(getter => {
+      const mockValues = {
+        'accounts/getUIFlags': { isFetchingLimits: false },
+        getSelectedChat: { id: '123' },
+        'draftMessages/getReplyEditorMode': 'reply',
+      };
+      return { value: mockValues[getter] };
+    });
+    useI18n.mockReturnValue({ t: vi.fn() });
+    useAccount.mockReturnValue({
+      isCloudFeatureEnabled: vi.fn().mockReturnValue(true),
+      currentAccount: { value: { limits: { captain: {} } } },
+    });
+    useConfig.mockReturnValue({
+      isEnterprise: false,
+    });
+  });
+
+  it('initializes computed properties correctly', async () => {
+    const { captainEnabled, captainTasksEnabled, currentChat, draftMessage } =
+      useCaptain();
+
+    expect(captainEnabled.value).toBe(true);
+    expect(captainTasksEnabled.value).toBe(true);
+    expect(currentChat.value).toEqual({ id: '123' });
+    expect(draftMessage.value).toBe('Draft message');
+  });
+
+  it('records analytics correctly', async () => {
+    const { recordAnalytics } = useCaptain();
+
+    await recordAnalytics('TEST_EVENT', { data: 'test' });
+
+    expect(analyticsHelper.track).toHaveBeenCalledWith('open_ai_test_event', {
+      type: 'TEST_EVENT',
+      data: 'test',
+    });
+  });
+
+  it('gets label suggestions', async () => {
+    TasksAPI.labelSuggestion.mockResolvedValue({
+      data: { message: 'label1, label2' },
+    });
+
+    const { getLabelSuggestions } = useCaptain();
+    const result = await getLabelSuggestions();
+
+    expect(TasksAPI.labelSuggestion).toHaveBeenCalledWith('123');
+    expect(result).toEqual(['label1', 'label2']);
+  });
+
+  it('rewrites content', async () => {
+    TasksAPI.rewrite.mockResolvedValue({
+      data: { message: 'Rewritten content', follow_up_context: { id: 'ctx1' } },
+    });
+
+    const { rewriteContent } = useCaptain();
+    const result = await rewriteContent('Original content', 'improve', {});
+
+    expect(TasksAPI.rewrite).toHaveBeenCalledWith(
+      {
+        content: 'Original content',
+        operation: 'improve',
+        conversationId: '123',
+      },
+      undefined
+    );
+    expect(result).toEqual({
+      message: 'Rewritten content',
+      followUpContext: { id: 'ctx1' },
+    });
+  });
+
+  it('summarizes conversation', async () => {
+    TasksAPI.summarize.mockResolvedValue({
+      data: { message: 'Summary', follow_up_context: { id: 'ctx2' } },
+    });
+
+    const { summarizeConversation } = useCaptain();
+    const result = await summarizeConversation({});
+
+    expect(TasksAPI.summarize).toHaveBeenCalledWith('123', undefined);
+    expect(result).toEqual({
+      message: 'Summary',
+      followUpContext: { id: 'ctx2' },
+    });
+  });
+
+  it('gets reply suggestion', async () => {
+    TasksAPI.replySuggestion.mockResolvedValue({
+      data: { message: 'Reply suggestion', follow_up_context: { id: 'ctx3' } },
+    });
+
+    const { getReplySuggestion } = useCaptain();
+    const result = await getReplySuggestion({});
+
+    expect(TasksAPI.replySuggestion).toHaveBeenCalledWith('123', undefined);
+    expect(result).toEqual({
+      message: 'Reply suggestion',
+      followUpContext: { id: 'ctx3' },
+    });
+  });
+
+  it('sends follow-up message', async () => {
+    TasksAPI.followUp.mockResolvedValue({
+      data: {
+        message: 'Follow-up response',
+        follow_up_context: { id: 'ctx4' },
+      },
+    });
+
+    const { followUp } = useCaptain();
+    const result = await followUp({
+      followUpContext: { id: 'ctx3' },
+      message: 'Make it shorter',
+    });
+
+    expect(TasksAPI.followUp).toHaveBeenCalledWith(
+      {
+        followUpContext: { id: 'ctx3' },
+        message: 'Make it shorter',
+        conversationId: '123',
+      },
+      undefined
+    );
+    expect(result).toEqual({
+      message: 'Follow-up response',
+      followUpContext: { id: 'ctx4' },
+    });
+  });
+
+  it('processes event and routes to correct method', async () => {
+    TasksAPI.summarize.mockResolvedValue({
+      data: { message: 'Summary' },
+    });
+    TasksAPI.replySuggestion.mockResolvedValue({
+      data: { message: 'Reply' },
+    });
+    TasksAPI.rewrite.mockResolvedValue({
+      data: { message: 'Rewritten' },
+    });
+
+    const { processEvent } = useCaptain();
+
+    // Test summarize
+    await processEvent('summarize', '', {});
+    expect(TasksAPI.summarize).toHaveBeenCalled();
+
+    // Test reply_suggestion
+    await processEvent('reply_suggestion', '', {});
+    expect(TasksAPI.replySuggestion).toHaveBeenCalled();
+
+    // Test rewrite (improve)
+    await processEvent('improve', 'content', {});
+    expect(TasksAPI.rewrite).toHaveBeenCalled();
+  });
+
+  it('returns empty array when no conversation ID for label suggestions', async () => {
+    useMapGetter.mockImplementation(getter => {
+      const mockValues = {
+        'accounts/getUIFlags': { isFetchingLimits: false },
+        getSelectedChat: { id: null },
+        'draftMessages/getReplyEditorMode': 'reply',
+      };
+      return { value: mockValues[getter] };
+    });
+
+    const { getLabelSuggestions } = useCaptain();
+    const result = await getLabelSuggestions();
+
+    expect(result).toEqual([]);
+    expect(TasksAPI.labelSuggestion).not.toHaveBeenCalled();
+  });
+});

app/javascript/dashboard/composables/useAI.js

@@ -1,203 +0,0 @@
-import { computed, onMounted } from 'vue';
-import {
-  useStore,
-  useStoreGetters,
-  useMapGetter,
-} from 'dashboard/composables/store';
-import { useAlert, useTrack } from 'dashboard/composables';
-import { useI18n } from 'vue-i18n';
-import { OPEN_AI_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import OpenAPI from 'dashboard/api/integrations/openapi';
-
-/**
- * Cleans and normalizes a list of labels.
- * @param {string} labels - A comma-separated string of labels.
- * @returns {string[]} An array of cleaned and unique labels.
- */
-const cleanLabels = labels => {
-  return labels
-    .toLowerCase() // Set it to lowercase
-    .split(',') // split the string into an array
-    .filter(label => label.trim()) // remove any empty strings
-    .map(label => label.trim()) // trim the words
-    .filter((label, index, self) => self.indexOf(label) === index);
-};
-
-/**
- * A composable function for AI-related operations in the dashboard.
- * @returns {Object} An object containing AI-related methods and computed properties.
- */
-export function useAI() {
-  const store = useStore();
-  const getters = useStoreGetters();
-  const { t } = useI18n();
-
-  /**
-   * Computed property for UI flags.
-   * @type {import('vue').ComputedRef<Object>}
-   */
-  const uiFlags = computed(() => getters['integrations/getUIFlags'].value);
-
-  const appIntegrations = useMapGetter('integrations/getAppIntegrations');
-  const currentChat = useMapGetter('getSelectedChat');
-  const replyMode = useMapGetter('draftMessages/getReplyEditorMode');
-
-  /**
-   * Computed property for the AI integration.
-   * @type {import('vue').ComputedRef<Object|undefined>}
-   */
-  const aiIntegration = computed(
-    () =>
-      appIntegrations.value.find(
-        integration => integration.id === 'openai' && !!integration.hooks.length
-      )?.hooks[0]
-  );
-
-  /**
-   * Computed property to check if AI integration is enabled.
-   * @type {import('vue').ComputedRef<boolean>}
-   */
-  const isAIIntegrationEnabled = computed(() => !!aiIntegration.value);
-
-  /**
-   * Computed property to check if label suggestion feature is enabled.
-   * @type {import('vue').ComputedRef<boolean>}
-   */
-  const isLabelSuggestionFeatureEnabled = computed(() => {
-    if (aiIntegration.value) {
-      const { settings = {} } = aiIntegration.value || {};
-      return settings.label_suggestion;
-    }
-    return false;
-  });
-
-  /**
-   * Computed property to check if app integrations are being fetched.
-   * @type {import('vue').ComputedRef<boolean>}
-   */
-  const isFetchingAppIntegrations = computed(() => uiFlags.value.isFetching);
-
-  /**
-   * Computed property for the hook ID.
-   * @type {import('vue').ComputedRef<string|undefined>}
-   */
-  const hookId = computed(() => aiIntegration.value?.id);
-
-  /**
-   * Computed property for the conversation ID.
-   * @type {import('vue').ComputedRef<string|undefined>}
-   */
-  const conversationId = computed(() => currentChat.value?.id);
-
-  /**
-   * Computed property for the draft key.
-   * @type {import('vue').ComputedRef<string>}
-   */
-  const draftKey = computed(
-    () => `draft-${conversationId.value}-${replyMode.value}`
-  );
-
-  /**
-   * Computed property for the draft message.
-   * @type {import('vue').ComputedRef<string>}
-   */
-  const draftMessage = computed(() =>
-    getters['draftMessages/get'].value(draftKey.value)
-  );
-
-  /**
-   * Fetches integrations if they haven't been loaded yet.
-   * @returns {Promise<void>}
-   */
-  const fetchIntegrationsIfRequired = async () => {
-    if (!appIntegrations.value.length) {
-      await store.dispatch('integrations/get');
-    }
-  };
-
-  /**
-   * Records analytics for AI-related events.
-   * @param {string} type - The type of event.
-   * @param {Object} payload - Additional data for the event.
-   * @returns {Promise<void>}
-   */
-  const recordAnalytics = async (type, payload) => {
-    const event = OPEN_AI_EVENTS[type.toUpperCase()];
-    if (event) {
-      useTrack(event, {
-        type,
-        ...payload,
-      });
-    }
-  };
-
-  /**
-   * Fetches label suggestions for the current conversation.
-   * @returns {Promise<string[]>} An array of suggested labels.
-   */
-  const fetchLabelSuggestions = async () => {
-    if (!conversationId.value) return [];
-
-    try {
-      const result = await OpenAPI.processEvent({
-        type: 'label_suggestion',
-        hookId: hookId.value,
-        conversationId: conversationId.value,
-      });
-
-      const {
-        data: { message: labels },
-      } = result;
-
-      return cleanLabels(labels);
-    } catch {
-      return [];
-    }
-  };
-
-  /**
-   * Processes an AI event, such as rephrasing content.
-   * @param {string} [type='rephrase'] - The type of AI event to process.
-   * @returns {Promise<string>} The generated message or an empty string if an error occurs.
-   */
-  const processEvent = async (type = 'rephrase') => {
-    try {
-      const result = await OpenAPI.processEvent({
-        hookId: hookId.value,
-        type,
-        content: draftMessage.value,
-        conversationId: conversationId.value,
-      });
-      const {
-        data: { message: generatedMessage },
-      } = result;
-      return generatedMessage;
-    } catch (error) {
-      const errorData = error.response.data.error;
-      const errorMessage =
-        errorData?.error?.message ||
-        t('INTEGRATION_SETTINGS.OPEN_AI.GENERATE_ERROR');
-      useAlert(errorMessage);
-      return '';
-    }
-  };
-
-  onMounted(() => {
-    fetchIntegrationsIfRequired();
-  });
-
-  return {
-    draftMessage,
-    uiFlags,
-    appIntegrations,
-    currentChat,
-    replyMode,
-    isAIIntegrationEnabled,
-    isLabelSuggestionFeatureEnabled,
-    isFetchingAppIntegrations,
-    fetchIntegrationsIfRequired,
-    recordAnalytics,
-    fetchLabelSuggestions,
-    processEvent,
-  };
-}

app/javascript/dashboard/composables/useCaptain.js

@@ -1,20 +1,56 @@
 import { computed } from 'vue';
-import { useMapGetter, useStore } from 'dashboard/composables/store.js';
+import {
+  useFunctionGetter,
+  useMapGetter,
+  useStore,
+} from 'dashboard/composables/store.js';
 import { useAccount } from 'dashboard/composables/useAccount';
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useCamelCase } from 'dashboard/composables/useTransformKeys';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+import { OPEN_AI_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import TasksAPI from 'dashboard/api/captain/tasks';
+
+/**
+ * Cleans and normalizes a list of labels.
+ * @param {string} labels - A comma-separated string of labels.
+ * @returns {string[]} An array of cleaned and unique labels.
+ */
+const cleanLabels = labels => {
+  return labels
+    .toLowerCase()
+    .split(',')
+    .filter(label => label.trim())
+    .map(label => label.trim())
+    .filter((label, index, self) => self.indexOf(label) === index);
+};
 
 export function useCaptain() {
   const store = useStore();
+  const { t } = useI18n();
   const { isCloudFeatureEnabled, currentAccount } = useAccount();
   const { isEnterprise } = useConfig();
   const uiFlags = useMapGetter('accounts/getUIFlags');
+  const currentChat = useMapGetter('getSelectedChat');
+  const replyMode = useMapGetter('draftMessages/getReplyEditorMode');
+  const conversationId = computed(() => currentChat.value?.id);
+  const draftKey = computed(
+    () => `draft-${conversationId.value}-${replyMode.value}`
+  );
+  const draftMessage = useFunctionGetter('draftMessages/get', draftKey);
 
+  // === Feature Flags ===
   const captainEnabled = computed(() => {
     return isCloudFeatureEnabled(FEATURE_FLAGS.CAPTAIN);
   });
 
+  const captainTasksEnabled = computed(() => {
+    return isCloudFeatureEnabled(FEATURE_FLAGS.CAPTAIN_TASKS);
+  });
+
+  // === Limits (Enterprise) ===
   const captainLimits = computed(() => {
     return currentAccount.value?.limits?.captain;
   });
@@ -23,7 +59,6 @@ export function useCaptain() {
     if (captainLimits.value?.documents) {
       return useCamelCase(captainLimits.value.documents);
     }
-
     return null;
   });
 
@@ -31,7 +66,6 @@ export function useCaptain() {
     if (captainLimits.value?.responses) {
       return useCamelCase(captainLimits.value.responses);
     }
-
     return null;
   });
 
@@ -43,12 +77,198 @@ export function useCaptain() {
     }
   };
 
+  // === Error Handling ===
+  /**
+   * Handles API errors and displays appropriate error messages.
+   * Silently returns for aborted requests.
+   * @param {Error} error - The error object from the API call.
+   */
+  const handleAPIError = error => {
+    if (error.name === 'AbortError' || error.name === 'CanceledError') {
+      return;
+    }
+    const errorMessage =
+      error.response?.data?.error ||
+      t('INTEGRATION_SETTINGS.OPEN_AI.GENERATE_ERROR');
+    useAlert(errorMessage);
+  };
+
+  // === Analytics ===
+  /**
+   * Records analytics for AI-related events.
+   * @param {string} type - The type of event.
+   * @param {Object} payload - Additional data for the event.
+   * @returns {Promise<void>}
+   */
+  const recordAnalytics = async (type, payload) => {
+    const event = OPEN_AI_EVENTS[type.toUpperCase()];
+    if (event) {
+      useTrack(event, {
+        type,
+        ...payload,
+      });
+    }
+  };
+
+  // === Task Methods ===
+  /**
+   * Rewrites content with a specific operation.
+   * @param {string} content - The content to rewrite.
+   * @param {string} operation - The operation (fix_spelling_grammar, casual, professional, expand, shorten, improve, etc).
+   * @param {Object} [options={}] - Additional options.
+   * @param {AbortSignal} [options.signal] - AbortSignal to cancel the request.
+   * @returns {Promise<{message: string, followUpContext?: Object}>} The rewritten content and optional follow-up context.
+   */
+  const rewriteContent = async (content, operation, options = {}) => {
+    try {
+      const result = await TasksAPI.rewrite(
+        {
+          content: content || draftMessage.value,
+          operation,
+          conversationId: conversationId.value,
+        },
+        options.signal
+      );
+      const {
+        data: { message: generatedMessage, follow_up_context: followUpContext },
+      } = result;
+      return { message: generatedMessage, followUpContext };
+    } catch (error) {
+      handleAPIError(error);
+      return { message: '' };
+    }
+  };
+
+  /**
+   * Summarizes a conversation.
+   * @param {Object} [options={}] - Additional options.
+   * @param {AbortSignal} [options.signal] - AbortSignal to cancel the request.
+   * @returns {Promise<{message: string, followUpContext?: Object}>} The summary and optional follow-up context.
+   */
+  const summarizeConversation = async (options = {}) => {
+    try {
+      const result = await TasksAPI.summarize(
+        conversationId.value,
+        options.signal
+      );
+      const {
+        data: { message: generatedMessage, follow_up_context: followUpContext },
+      } = result;
+      return { message: generatedMessage, followUpContext };
+    } catch (error) {
+      handleAPIError(error);
+      return { message: '' };
+    }
+  };
+
+  /**
+   * Gets a reply suggestion for the current conversation.
+   * @param {Object} [options={}] - Additional options.
+   * @param {AbortSignal} [options.signal] - AbortSignal to cancel the request.
+   * @returns {Promise<{message: string, followUpContext?: Object}>} The reply suggestion and optional follow-up context.
+   */
+  const getReplySuggestion = async (options = {}) => {
+    try {
+      const result = await TasksAPI.replySuggestion(
+        conversationId.value,
+        options.signal
+      );
+      const {
+        data: { message: generatedMessage, follow_up_context: followUpContext },
+      } = result;
+      return { message: generatedMessage, followUpContext };
+    } catch (error) {
+      handleAPIError(error);
+      return { message: '' };
+    }
+  };
+
+  /**
+   * Gets label suggestions for the current conversation.
+   * @returns {Promise<string[]>} An array of suggested labels.
+   */
+  const getLabelSuggestions = async () => {
+    if (!conversationId.value) return [];
+
+    try {
+      const result = await TasksAPI.labelSuggestion(conversationId.value);
+      const {
+        data: { message: labels },
+      } = result;
+      return cleanLabels(labels);
+    } catch {
+      return [];
+    }
+  };
+
+  /**
+   * Sends a follow-up message to refine a previous AI task result.
+   * @param {Object} options - The follow-up options.
+   * @param {Object} options.followUpContext - The follow-up context from a previous task.
+   * @param {string} options.message - The follow-up message/request from the user.
+   * @param {AbortSignal} [options.signal] - AbortSignal to cancel the request.
+   * @returns {Promise<{message: string, followUpContext: Object}>} The follow-up response and updated context.
+   */
+  const followUp = async ({ followUpContext, message, signal }) => {
+    try {
+      const result = await TasksAPI.followUp(
+        { followUpContext, message, conversationId: conversationId.value },
+        signal
+      );
+      const {
+        data: { message: generatedMessage, follow_up_context: updatedContext },
+      } = result;
+      return { message: generatedMessage, followUpContext: updatedContext };
+    } catch (error) {
+      handleAPIError(error);
+      return { message: '', followUpContext };
+    }
+  };
+
+  /**
+   * Processes an AI event. Routes to the appropriate method based on type.
+   * @param {string} [type='improve'] - The type of AI event to process.
+   * @param {string} [content=''] - The content to process.
+   * @param {Object} [options={}] - Additional options.
+   * @param {AbortSignal} [options.signal] - AbortSignal to cancel the request.
+   * @returns {Promise<{message: string, followUpContext?: Object}>} The generated message and optional follow-up context.
+   */
+  const processEvent = async (type = 'improve', content = '', options = {}) => {
+    if (type === 'summarize') {
+      return summarizeConversation(options);
+    }
+    if (type === 'reply_suggestion') {
+      return getReplySuggestion(options);
+    }
+    // All other types are rewrite operations
+    return rewriteContent(content, type, options);
+  };
+
   return {
+    // Feature flags
     captainEnabled,
+    captainTasksEnabled,
+
+    // Limits (Enterprise)
     captainLimits,
     documentLimits,
     responseLimits,
     fetchLimits,
     isFetchingLimits,
+
+    // Conversation context
+    draftMessage,
+    currentChat,
+
+    // Task methods
+    rewriteContent,
+    summarizeConversation,
+    getReplySuggestion,
+    getLabelSuggestions,
+    followUp,
+    processEvent,
+
+    // Analytics
+    recordAnalytics,
   };
 }

app/javascript/dashboard/composables/useCopilotReply.js

@@ -0,0 +1,162 @@
+import { ref, computed } from 'vue';
+import { useCaptain } from 'dashboard/composables/useCaptain';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+
+/**
+ * Composable for managing Copilot reply generation state and actions.
+ * Extracts copilot-related logic from ReplyBox for cleaner code organization.
+ *
+ * @returns {Object} Copilot reply state and methods
+ */
+export function useCopilotReply() {
+  const { processEvent, followUp } = useCaptain();
+  const { updateUISettings } = useUISettings();
+
+  const showEditor = ref(false);
+  const isGenerating = ref(false);
+  const isContentReady = ref(false);
+  const generatedContent = ref('');
+  const followUpContext = ref(null);
+  const abortController = ref(null);
+
+  const isActive = computed(() => showEditor.value || isGenerating.value);
+  const isButtonDisabled = computed(
+    () => isGenerating.value || !isContentReady.value
+  );
+  const editorTransitionKey = computed(() =>
+    isActive.value ? 'copilot' : 'rich'
+  );
+
+  /**
+   * Resets all copilot editor state and cancels any ongoing generation.
+   */
+  function reset() {
+    if (abortController.value) {
+      abortController.value.abort();
+      abortController.value = null;
+    }
+    showEditor.value = false;
+    isGenerating.value = false;
+    isContentReady.value = false;
+    generatedContent.value = '';
+    followUpContext.value = null;
+  }
+
+  /**
+   * Toggles the copilot editor visibility.
+   */
+  function toggleEditor() {
+    showEditor.value = !showEditor.value;
+  }
+
+  /**
+   * Marks content as ready (called after transition completes).
+   */
+  function setContentReady() {
+    isContentReady.value = true;
+  }
+
+  /**
+   * Executes a copilot action (e.g., improve, fix grammar).
+   * @param {string} action - The action type
+   * @param {string} data - The content to process
+   */
+  async function execute(action, data) {
+    if (action === 'ask_copilot') {
+      updateUISettings({
+        is_contact_sidebar_open: false,
+        is_copilot_panel_open: true,
+      });
+      return;
+    }
+
+    // Reset and start new generation
+    reset();
+    abortController.value = new AbortController();
+    isGenerating.value = true;
+    isContentReady.value = false;
+
+    try {
+      const { message: content, followUpContext: newContext } =
+        await processEvent(action, data, {
+          signal: abortController.value.signal,
+        });
+
+      if (!abortController.value?.signal.aborted) {
+        generatedContent.value = content;
+        followUpContext.value = newContext;
+        if (content) showEditor.value = true;
+        isGenerating.value = false;
+      }
+    } catch {
+      if (!abortController.value?.signal.aborted) {
+        isGenerating.value = false;
+      }
+    }
+  }
+
+  /**
+   * Sends a follow-up message to refine the current generated content.
+   * @param {string} message - The follow-up message from the user
+   */
+  async function sendFollowUp(message) {
+    if (!followUpContext.value || !message.trim()) return;
+
+    abortController.value = new AbortController();
+    isGenerating.value = true;
+    isContentReady.value = false;
+
+    try {
+      const { message: content, followUpContext: updatedContext } =
+        await followUp({
+          followUpContext: followUpContext.value,
+          message,
+          signal: abortController.value.signal,
+        });
+
+      if (!abortController.value?.signal.aborted) {
+        if (content) {
+          generatedContent.value = content;
+          followUpContext.value = updatedContext;
+          showEditor.value = true;
+        }
+        isGenerating.value = false;
+      }
+    } catch {
+      if (!abortController.value?.signal.aborted) {
+        isGenerating.value = false;
+      }
+    }
+  }
+
+  /**
+   * Accepts the generated content and returns it.
+   * Note: Formatting is automatically stripped by the Editor component's
+   * createState function based on the channel's schema.
+   * @returns {string} The content ready for the editor
+   */
+  function accept() {
+    const content = generatedContent.value;
+    showEditor.value = false;
+    return content;
+  }
+
+  return {
+    showEditor,
+    isGenerating,
+    isContentReady,
+    generatedContent,
+    followUpContext,
+
+    isActive,
+    isButtonDisabled,
+    editorTransitionKey,
+
+    reset,
+    toggleEditor,
+    setContentReady,
+    execute,
+    sendFollowUp,
+    accept,
+  };
+}

app/javascript/dashboard/composables/utils/useKbd.js

@@ -1,14 +1,25 @@
 import { computed } from 'vue';
 
+function isMacOS() {
+  // Check modern userAgentData API first
+  if (navigator.userAgentData?.platform) {
+    return navigator.userAgentData.platform === 'macOS';
+  }
+  // Fallback to navigator.platform
+  return (
+    navigator.platform.startsWith('Mac') || navigator.platform === 'iPhone'
+  );
+}
+
 export function useKbd(keys) {
   const keySymbols = {
-    $mod: navigator.platform.includes('Mac') ? '⌘' : 'Ctrl',
+    $mod: isMacOS() ? '⌘' : 'Ctrl',
     shift: '⇧',
     alt: '⌥',
     ctrl: 'Ctrl',
     cmd: '⌘',
     option: '⌥',
-    enter: '↩',
+    enter: '↵',
     tab: '⇥',
     esc: '⎋',
   };
@@ -16,7 +27,11 @@ export function useKbd(keys) {
   return computed(() => {
     return keys
       .map(key => keySymbols[key.toLowerCase()] || key)
-      .join('')
+      .join(' ')
       .toUpperCase();
   });
 }
+
+export function getModifierKey() {
+  return isMacOS() ? '⌘' : 'Ctrl';
+}

app/javascript/dashboard/constants/editor.js

@@ -7,6 +7,7 @@ export const FORMATTING = {
     marks: ['strong', 'em', 'code', 'link'],
     nodes: ['bulletList', 'orderedList', 'codeBlock', 'blockquote', 'image'],
     menu: [
+      'copilot',
       'strong',
       'em',
       'code',
@@ -21,6 +22,7 @@ export const FORMATTING = {
     marks: ['strong', 'em', 'code', 'link', 'strike'],
     nodes: ['bulletList', 'orderedList', 'codeBlock', 'blockquote', 'image'],
     menu: [
+      'copilot',
       'strong',
       'em',
       'code',
@@ -35,12 +37,13 @@ export const FORMATTING = {
   'Channel::Api': {
     marks: ['strong', 'em'],
     nodes: [],
-    menu: ['strong', 'em', 'undo', 'redo'],
+    menu: ['copilot', 'strong', 'em', 'undo', 'redo'],
   },
   'Channel::FacebookPage': {
     marks: ['strong', 'em', 'code', 'strike'],
     nodes: ['bulletList', 'orderedList', 'codeBlock'],
     menu: [
+      'copilot',
       'strong',
       'em',
       'code',
@@ -70,6 +73,7 @@ export const FORMATTING = {
     marks: ['strong', 'em', 'code', 'strike'],
     nodes: ['bulletList', 'orderedList', 'codeBlock'],
     menu: [
+      'copilot',
       'strong',
       'em',
       'code',
@@ -83,17 +87,18 @@ export const FORMATTING = {
   'Channel::Line': {
     marks: ['strong', 'em', 'code', 'strike'],
     nodes: ['codeBlock'],
-    menu: ['strong', 'em', 'code', 'strike', 'undo', 'redo'],
+    menu: ['copilot', 'strong', 'em', 'code', 'strike', 'undo', 'redo'],
   },
   'Channel::Telegram': {
     marks: ['strong', 'em', 'link', 'code'],
     nodes: [],
-    menu: ['strong', 'em', 'link', 'code', 'undo', 'redo'],
+    menu: ['copilot', 'strong', 'em', 'link', 'code', 'undo', 'redo'],
   },
   'Channel::Instagram': {
     marks: ['strong', 'em', 'code', 'strike'],
     nodes: ['bulletList', 'orderedList'],
     menu: [
+      'copilot',
       'strong',
       'em',
       'code',
@@ -115,6 +120,22 @@ export const FORMATTING = {
     menu: [],
   },
   // Special contexts (not actual channels)
+  'Context::PrivateNote': {
+    marks: ['strong', 'em', 'code', 'link', 'strike'],
+    nodes: ['bulletList', 'orderedList', 'codeBlock', 'blockquote'],
+    menu: [
+      'copilot',
+      'strong',
+      'em',
+      'code',
+      'link',
+      'strike',
+      'bulletList',
+      'orderedList',
+      'undo',
+      'redo',
+    ],
+  },
   'Context::Default': {
     marks: ['strong', 'em', 'code', 'link', 'strike'],
     nodes: ['bulletList', 'orderedList', 'codeBlock', 'blockquote'],

app/javascript/dashboard/featureFlags.js

@@ -40,6 +40,7 @@ export const FEATURE_FLAGS = {
   CHANNEL_TIKTOK: 'channel_tiktok',
   CONTACT_CHATWOOT_SUPPORT_TEAM: 'contact_chatwoot_support_team',
   CAPTAIN_V2: 'captain_integration_v2',
+  CAPTAIN_TASKS: 'captain_tasks',
   SAML: 'saml',
   QUOTED_EMAIL_REPLY: 'quoted_email_reply',
   COMPANIES: 'companies',

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -88,6 +88,7 @@ export const OPEN_AI_EVENTS = Object.freeze({
   SUMMARIZE: 'OpenAI: Used summarize',
   REPLY_SUGGESTION: 'OpenAI: Used reply suggestion',
   REPHRASE: 'OpenAI: Used rephrase',
+  IMPROVE: 'OpenAI: Used improve',
   FIX_SPELLING_AND_GRAMMAR: 'OpenAI: Used fix spelling and grammar',
   SHORTEN: 'OpenAI: Used shorten',
   EXPAND: 'OpenAI: Used expand',

app/javascript/dashboard/helper/editorHelper.js

@@ -519,12 +519,19 @@ export const getContentNode = (
 /**
  * Get the formatting configuration for a specific channel type.
  * Returns the appropriate marks, nodes, and menu items for the editor.
+ * TODO: We're hiding captain, enable it back when we add selection improvements
  *
  * @param {string} channelType - The channel type (e.g., 'Channel::FacebookPage', 'Channel::WebWidget')
  * @returns {Object} The formatting configuration with marks, nodes, and menu properties
  */
-export function getFormattingForEditor(channelType) {
-  return FORMATTING[channelType] || FORMATTING['Context::Default'];
+export function getFormattingForEditor(channelType, showCaptain = false) {
+  const formatting = FORMATTING[channelType] || FORMATTING['Context::Default'];
+  return {
+    ...formatting,
+    menu: showCaptain
+      ? formatting.menu
+      : formatting.menu.filter(item => item !== 'copilot'),
+  };
 }
 
 /**

app/javascript/dashboard/helper/specs/editorHelper.spec.js

@@ -795,62 +795,6 @@ describe('getContentNode', () => {
 });
 
 describe('getFormattingForEditor', () => {
-  describe('channel-specific formatting', () => {
-    it('returns full formatting for Email channel', () => {
-      const result = getFormattingForEditor('Channel::Email');
-
-      expect(result).toEqual(FORMATTING['Channel::Email']);
-    });
-
-    it('returns full formatting for WebWidget channel', () => {
-      const result = getFormattingForEditor('Channel::WebWidget');
-
-      expect(result).toEqual(FORMATTING['Channel::WebWidget']);
-    });
-
-    it('returns limited formatting for WhatsApp channel', () => {
-      const result = getFormattingForEditor('Channel::Whatsapp');
-
-      expect(result).toEqual(FORMATTING['Channel::Whatsapp']);
-    });
-
-    it('returns no formatting for API channel', () => {
-      const result = getFormattingForEditor('Channel::Api');
-
-      expect(result).toEqual(FORMATTING['Channel::Api']);
-    });
-
-    it('returns limited formatting for FacebookPage channel', () => {
-      const result = getFormattingForEditor('Channel::FacebookPage');
-
-      expect(result).toEqual(FORMATTING['Channel::FacebookPage']);
-    });
-
-    it('returns no formatting for TwitterProfile channel', () => {
-      const result = getFormattingForEditor('Channel::TwitterProfile');
-
-      expect(result).toEqual(FORMATTING['Channel::TwitterProfile']);
-    });
-
-    it('returns no formatting for SMS channel', () => {
-      const result = getFormattingForEditor('Channel::Sms');
-
-      expect(result).toEqual(FORMATTING['Channel::Sms']);
-    });
-
-    it('returns limited formatting for Telegram channel', () => {
-      const result = getFormattingForEditor('Channel::Telegram');
-
-      expect(result).toEqual(FORMATTING['Channel::Telegram']);
-    });
-
-    it('returns formatting for Instagram channel', () => {
-      const result = getFormattingForEditor('Channel::Instagram');
-
-      expect(result).toEqual(FORMATTING['Channel::Instagram']);
-    });
-  });
-
   describe('context-specific formatting', () => {
     it('returns default formatting for Context::Default', () => {
       const result = getFormattingForEditor('Context::Default');

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -186,6 +186,7 @@
       "MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
       "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
       "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
+      "COPILOT_MSG_INPUT": "Give copilot additional prompts, or ask anything else... Press enter to send follow-up",
       "CLICK_HERE": "Click here to update",
       "WHATSAPP_TEMPLATES": "Whatsapp Templates"
     },
@@ -205,7 +206,7 @@
       "DRAG_DROP": "Drag and drop here to attach",
       "START_AUDIO_RECORDING": "Start audio recording",
       "STOP_AUDIO_RECORDING": "Stop audio recording",
-      "": "",
+      "COPILOT_THINKING": "Copilot is thinking",
       "EMAIL_HEAD": {
         "TO": "TO",
         "ADD_BCC": "Add bcc",

app/javascript/dashboard/i18n/locale/en/general.json

@@ -8,6 +8,8 @@
     "CLOSE": "Close",
     "BETA": "Beta",
     "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it.",
+    "ACCEPT": "Accept",
+    "DISCARD": "Discard",
     "PREFERRED": "Preferred"
   }
 }

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -145,7 +145,29 @@
         "EXPAND": "Expand",
         "MAKE_FRIENDLY": "Change message tone to friendly",
         "MAKE_FORMAL": "Use formal tone",
-        "SIMPLIFY": "Simplify"
+        "SIMPLIFY": "Simplify",
+        "CONFIDENT": "Use confident tone",
+        "PROFESSIONAL": "Use professional tone",
+        "CASUAL": "Use casual tone",
+        "STRAIGHTFORWARD": "Use straightforward tone"
+      },
+      "REPLY_OPTIONS": {
+        "IMPROVE_REPLY": "Improve reply",
+        "IMPROVE_REPLY_SELECTION": "Improve the selection",
+        "CHANGE_TONE": {
+          "TITLE": "Change tone",
+          "OPTIONS": {
+            "PROFESSIONAL": "Professional",
+            "CASUAL": "Casual",
+            "STRAIGHTFORWARD": "Straightforward",
+            "CONFIDENT": "Confident",
+            "FRIENDLY": "Friendly"
+          }
+        },
+        "GRAMMAR": "Fix grammar & spelling",
+        "SUGGESTION": "Suggest a reply",
+        "SUMMARIZE": "Summarize the conversation",
+        "ASK_COPILOT": "Ask Copilot"
       },
       "ASSISTANCE_MODAL": {
         "DRAFT_TITLE": "Draft content",

app/javascript/shared/constants/openai.js

@@ -1,11 +0,0 @@
-export const OPEN_AI_OPTIONS = {
-  IMPROVE_WRITING: 'improve_writing',
-  FIX_SPELLING_GRAMMAR: 'fix_spelling_grammar',
-  SHORTEN: 'shorten',
-  EXPAND: 'expand',
-  MAKE_FRIENDLY: 'make_friendly',
-  MAKE_FORMAL: 'make_formal',
-  SIMPLIFY: 'simplify',
-  REPLY_SUGGESTION: 'reply_suggestion',
-  SUMMARIZE: 'summarize',
-};