feat: better empty state for SLA (#9198)

* feat: better empty state

* feat: better create CTA

* feat: use text-sm

app/javascript/dashboard/i18n/locale/en/sla.json

@@ -2,11 +2,18 @@
   "SLA": {
     "HEADER": "SLA",
     "ADD_ACTION": "Add SLA",
+    "ADD_ACTION_LONG": "Create a new SLA Policy",
     "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
     "LEARN_MORE": "Learn more about SLA",
     "LOADING": "Fetching SLAs",
     "LIST": {
       "404": "There are no SLAs available in this account.",
+      "EMPTY": {
+        "TITLE_1": "Enterprise P0",
+        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
+        "TITLE_2": "Enterprise P1",
+        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
+      },
       "BUSINESS_HOURS_ON": "Business hours on",
       "BUSINESS_HOURS_OFF": "Business hours off",
       "RESPONSE_TYPES": {
@@ -78,4 +85,4 @@
       }
     }
   }
-}
+}