feat: Add reports about live agent load (#4537)

* feat: Add reports about live agent load

app/javascript/dashboard/i18n/locale/en/generalSettings.json

@@ -108,6 +108,7 @@
       "GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard",
       "GO_TO_CONTACTS_DASHBOARD": "Go to Contacts Dashboard",
       "GO_TO_REPORTS_OVERVIEW": "Go to Reports Overview",
+      "GO_TO_CONVERSATION_REPORTS": "Go to Conversation Reports",
       "GO_TO_AGENT_REPORTS": "Go to Agent Reports",
       "GO_TO_LABEL_REPORTS": "Go to Label Reports",
       "GO_TO_INBOX_REPORTS": "Go to Inbox Reports",

app/javascript/dashboard/i18n/locale/en/report.json

@@ -1,6 +1,6 @@
 {
   "REPORT": {
-    "HEADER": "Overview",
+    "HEADER": "Conversations",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -381,5 +381,33 @@
         "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
       }
     }
+  },
+  "OVERVIEW_REPORTS": {
+    "HEADER": "Overview",
+    "LIVE": "Live",
+    "ACCOUNT_CONVERSATIONS": {
+      "HEADER": "Open Conversations",
+      "LOADING_MESSAGE": "Conversations Loading...",
+      "TOTAL" : "Total",
+      "UNATTENDED": "Unattended",
+      "UNASSIGNED": "Unassigned"
+    },
+    "AGENT_CONVERSATIONS": {
+      "HEADER": "Conversations by agents",
+      "LOADING_MESSAGE": "Agents Loading...",
+      "NO_AGENTS": "There are no conversations by agents",
+      "TABLE_HEADER": {
+        "AGENT": "Agent",
+        "TOTAL": "Total",
+        "UNATTENDED": "Unattended",
+        "STATUS": "Status"
+      }
+    },
+    "AGENT_STATUS": {
+      "HEADER": "Agent status",
+      "ONLINE": "Online",
+      "BUSY": "Busy",
+      "OFFLINE": "Offline"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -23,7 +23,7 @@
         "TITLE": "Personal message signature",
         "NOTE": "Create a personal message signature that would be added to all the messages you send from the platform. Use the rich content editor to create a highly personalised signature.",
         "BTN_TEXT": "Save message signature",
-        "API_ERROR":"Couldn't save signature! Try again",
+        "API_ERROR": "Couldn't save signature! Try again",
         "API_SUCCESS": "Signature saved successfully"
       },
       "MESSAGE_SIGNATURE": {
@@ -173,7 +173,7 @@
     "NEW_LABEL": "New label",
     "NEW_TEAM": "New team",
     "NEW_INBOX": "New inbox",
-    "REPORTS_OVERVIEW": "Overview",
+    "REPORTS_CONVERSATION": "Conversations",
     "CSAT": "CSAT",
     "CAMPAIGNS": "Campaigns",
     "ONGOING": "Ongoing",
@@ -183,7 +183,8 @@
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
-    "BETA": "Beta"
+    "BETA": "Beta",
+    "REPORTS_OVERVIEW": "Overview"
   },
   "CREATE_ACCOUNT": {
     "NO_ACCOUNT_WARNING": "Uh oh! We could not find any Chatwoot accounts. Please create a new account to continue.",