fix: Handle PermissionDeniedError for Dialogflow processor (#8252)

app/mailers/administrator_notifications/channel_notifications_mailer.rb

@@ -7,6 +7,13 @@ class AdministratorNotifications::ChannelNotificationsMailer < ApplicationMailer
     send_mail_with_liquid(to: admin_emails, subject: subject) and return
   end
 
+  def dialogflow_disconnect
+    return unless smtp_config_set_or_development?
+
+    subject = 'Your Dialogflow integration was disconnected'
+    send_mail_with_liquid(to: admin_emails, subject: subject) and return
+  end
+
   def facebook_disconnect(inbox)
     return unless smtp_config_set_or_development?
 

app/models/concerns/reauthorizable.rb

@@ -39,15 +39,25 @@ module Reauthorizable
   def prompt_reauthorization!
     ::Redis::Alfred.set(reauthorization_required_key, true)
 
+    mailer = AdministratorNotifications::ChannelNotificationsMailer.with(account: account)
+
     case self.class.name
     when 'Integrations::Hook'
-      AdministratorNotifications::ChannelNotificationsMailer.with(account: account).slack_disconnect.deliver_later if slack?
+      process_integration_hook_reauthorization_emails(mailer)
     when 'Channel::FacebookPage'
-      AdministratorNotifications::ChannelNotificationsMailer.with(account: account).facebook_disconnect(inbox).deliver_later
+      mailer.facebook_disconnect(inbox).deliver_later
     when 'Channel::Whatsapp'
-      AdministratorNotifications::ChannelNotificationsMailer.with(account: account).whatsapp_disconnect(inbox).deliver_later
+      mailer.whatsapp_disconnect(inbox).deliver_later
     when 'Channel::Email'
-      AdministratorNotifications::ChannelNotificationsMailer.with(account: account).email_disconnect(inbox).deliver_later
+      mailer.email_disconnect(inbox).deliver_later
+    end
+  end
+
+  def process_integration_hook_reauthorization_emails(mailer)
+    if slack?
+      mailer.slack_disconnect.deliver_later
+    elsif dialogflow?
+      mailer.dialogflow_disconnect.deliver_later
     end
   end
 

app/models/inbox.rb

@@ -129,7 +129,7 @@ class Inbox < ApplicationRecord
   end
 
   def active_bot?
-    agent_bot_inbox&.active? || hooks.pluck(:app_id).include?('dialogflow')
+    agent_bot_inbox&.active? || hooks.where(app_id: 'dialogflow', status: 'enabled').count.positive?
   end
 
   def inbox_type

app/models/integrations/hook.rb

@@ -43,6 +43,10 @@ class Integrations::Hook < ApplicationRecord
     app_id == 'slack'
   end
 
+  def dialogflow?
+    app_id == 'dialogflow'
+  end
+
   def disable
     update(status: 'disabled')
   end

app/views/mailers/administrator_notifications/channel_notifications_mailer/dialogflow_disconnect.liquid

@@ -0,0 +1,3 @@
+<p>Hello there,</p>
+
+<p>Your Dialogflow integration was disconnected because of permission issues. To resolve this, please delete the integration from the admin dashboard and reconnect it using new credentials.</p>