feat: CSAT for all channels (#2749)

app/models/concerns/message_filter_helpers.rb

@@ -0,0 +1,19 @@
+module MessageFilterHelpers
+  extend ActiveSupport::Concern
+
+  def reportable?
+    incoming? || outgoing?
+  end
+
+  def webhook_sendable?
+    incoming? || outgoing?
+  end
+
+  def conversation_transcriptable?
+    incoming? || outgoing?
+  end
+
+  def email_reply_summarizable?
+    incoming? || outgoing? || input_csat?
+  end
+end